Best Customer Service Award 2020

Bitstarz takes the award this year for outstanding customer service. Bitstarz is one of the finest run casinos that’s Accredited at Casinomeister – their review averages at about 9.1 Meister points and 8.6 points from the Meister Minions, which is not too bad. In 2020, there were an exceptionally few formal complaints submitted at Casinomeister – most if not all were not valid which is impressive since they have a huge following and loads of customers.

Best Customer Sservice 2020
Besides making this year’s and last year year’s shortlist for Best Casino of the year, Bitstarz’s customer service is exemplary – our comments from our players throughout the forum stand as a testament to this honorable award.

Mina888: I have played at many accredited online casinos for the past 15 years and spent most of my time at 32red for +12 years until they declined in service so I ventured out. One of the casinos I tried was Bitstarz. Although I had some trouble in the beginning but let me tell you I have had nothing but positive experience. From the vip manager who drops large bonuses in my account on special occasions such as birthdays and Canadian holidays etc… to a $1000 Christmas gift and a personalized video wishing me happy holidays and thanking me for joining them. And not to mention that I have never experienced a faster withdrawal anywhere else.


Mina1929: I mainly play there but I am no VIP player and I do get free spins often and Friday loyalty bonus. I agree with the fast withdrawal. Live chat they are so quick and also so friendly


Deepsky2: Bitstarz to me is like what Videoslots used be 5 years back but Bitstarz treats you like an individual, not just a number and $$ signs like many other casinos do. I can see why they’re in the running for the best casino.

Bitstarz Casino recognizes all their players with respect doesn’t matter if you are a low roller or high roller they recognize you as an individual.


X-Raided: Bitstarz is a simply incredible experience from start to finish. I would also add that they run the best RTP tables on their slots and
have an extremely personable rep here that’s willing to help with anything you could throw at him.

Just to clarify, the no deposit free spins (second chance) and (free spin Wednesday) have a $100 max withdraw cap, VIP or not.
The birthday and holiday money that you receive (I’m guessing that you’re a whale) most likely don’t have max cash outs. And personalized
video? Yes, you’re a big spender :laugh:

The Friday loyalty money that is dropped off in your account every Friday also has no max cash-out.
Also, the monthly promotion where you gain levels and unlock free spins has no max cash out VIP or not.

I’ve been on their VIP program there for several months and am just going off what I know.. You could be
a different level of VIP though. Anyways, thanks for sharing!


muziq: Only good words for bitstarz really a wonderful casino made a withdrawal Sunday and processed it in no time

I could keep going – but you’re free to do your own searching you’ll see that Bitstarz is worthy of this awesome award. Kudos all around for the folks at the helm at Bitstarz.

Best Customer Service Historical Awards

Best Customer Service Award 2019 – LVBet
Best Customer Service Award 2018 – Trada
Best Customer Service Award 2017 – Trada
Best Customer Service Award 2016 – Trada
Best Customer Service Award 2015 – Betat
Best Customer Service Award 2014 – 32Red
Best Customer Service Award 2013 – 32Red
Best Customer Service Award 2012 – 32Red
Best Customer Service Award 2011 – 3Dice
Best Customer Service Award 2010 – 3Dice
Best Customer Service Award 2009 – 3Dice
Best Customer Service Award 2008 – 3Dice
Best Customer Service Award 2007 – Club World