Online Casino Complaints

You want to complain? Look at these shoes!…

Online Casino Complaints Image

Since the beginning, players have had issues with online casinos – either not paying, slow paying, closing customer accounts without reason, or other miscellaneous deeds. Sometimes it’s warranted; sometimes it drips of unethical rogueness. When players are left helpless and frustrated – the PAB service is here to assist.

Starting in September 2001, players had the PAB service. “Pitch a Bitch” – it was much more than tossing an angry female dog at your opponent, it was a cyber discourse between a disgruntled player and operator where we acted as a conduit. It is our arbitration service that we offer to our members free of charge.

In July 2016, it was renamed Player’s ArBitration (still PAB) since we are now certified arbitrators in the UK and EU.

We will contact casino operators on your behalf with your complaint to negotiate an acceptable resolution. In some cases, the casino needs to be persuaded to do the right thing – we engage them with logic, fairness, and our unequaled expertise to get things right. In most cases, this is what happens.

Occasionally, online casinos are not receptive to player arguments and we get the “speak to the hand” treatment. Fair enough – the player will be guided elsewhere (licensing jurisdiction, etc.) but these results will be reported to the public on our forums. Also, those casinos who fail to conduct themselves within acceptable business practices will be reported in our casino warning section or in the infamous rogue pit if necessary.

What the PAB is:

  • It’s free.
  • It’s a way for players and affiliates to have their problems seen by the right person(s).
  • It’s private and discreet.
  • It’s effective and respected.

What the PAB is not:

  • It’s not a way to make casinos pay.
  • It’s not a public announcement service.
  • It’s not a tool to blackmail or coerce casinos into capitulation.

What makes the PAB service different than other “complaint” services?

We are not limited to certain software providers, licensing jurisdictions, casino groups, or any other impediments – we can handle any complaint for anyone. Casinomeister has been a respected business since 1998, and we have contacts ranging from front-line supervisors – to owner/operators – to software providers and representatives of licensing jurisdictions. Many of these people we have met in person – sometimes frequently. In essence, we have the ability to contact the right people, and to give the right advice when advice is needed.

The PAB service is a private affair. It’s between us, the aggrieved, and casino operator. This is what makes the process so effective – it’s serious business.

Before you Submit a Complaint, please read our PAB Policies and Procedures.
Failure to respect and comply with the Policies and Procedures could slow, damage, or even cancel your PAB.

Contact Us

If you have any questions or concerns about these policies or our PAB service please feel free to contact us on the forums or via email:

  • Send us a general message via our Contact Us page.
  • Bryan aka Casinomeister is the head man on the site, message him here.
  • Max aka maxd is the Complaints (PAB) Manager, message him here, email at

Complaints Summary pages

Casino Complaints Historical Archive

Casinomeister’s mission is to provide information and post complaints to help eradicate fraud. Our “Pitch a Bitch” section was developed so that the free flow of information, both good and bad, would protect the consumer.

Naturally, if casinos are non-responsive or are behaving badly, they’ll be thrown into the rogue pit.

Casino Complaints 2021

Full 2021 PAB Summary

Casino Complaints 2020

Full 2020 PAB Summary

Casino Complaints 2017

Full 2017 PAB Summary

Casino Complaints 2016

Full 2016 PAB summary

 Casino Complaints 2015

Full 2015 PAB summary

Casino Complaints for 2014

Full-Year compilation 2014

Casino Complaints for 2013

Full-Year compilation – 2013

Casino Complaints for 2012

Full-Year compilation – 2012

Casino Complaints for 2011

Full-Year compilation – 2011

Casino Complaints for 2010

Full-Year compilation – 2010

Casino Complaints for 2009

Full-Year compilation – 2009

Casino Complaints for 2008

Full-Year compilation – 2008

Casino Complaints For 2007

Full-Year compilation – 2007

Casino Complaints For 2006

Only since November 2006 are these being compiled for public consumption:

Full-Year compilation – 2006