Open	31
Closed	27

string(4) "year" string(4) "2023"

Online Casino Complaints Summary 2023

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.

PAB Status Explanation

New: Default status when a complaint is opened.
InProgress: We’re working on the case.
WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
Resolved: Player’s complaint was resolved in a manner favorable to them.
Closed: Player’s complaint was not successful.
Cancelled: Case was halted before a conclusion could be reached.

2023 Summary Complaints

Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Canceled
Created618	In Progress0	In Progress0	Waiting for Response0	On Hold0	Resolved309	Closed302	Cancelled3

2023 Complaints by Month

Month	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
December	Created62	New0	In Progress0	Waiting for Response0	On Hold0	Resolved23	Closed39	Cancelled0
November	Created59	New0	In Progress0	Waiting for Response0	On Hold0	Resolved29	Closed29	Cancelled0
October	Created56	New0	In Progress0	Waiting for Response0	On Hold0	Resolved21	Closed33	Cancelled2
September	Created61	New0	In Progress0	Waiting for Response0	On Hold0	Resolved43	Closed17	Cancelled0
August	Created45	New0	In Progress0	Waiting for Response0	On Hold0	Resolved21	Closed24	Cancelled0
July	Created63	New0	In Progress0	Waiting for Response0	On Hold0	Resolved36	Closed27	Cancelled0
June	Created45	New0	In Progress0	Waiting for Response0	On Hold0	Resolved21	Closed23	Cancelled0
May	Created41	New0	In Progress0	Waiting for Response0	On Hold0	Resolved21	Closed19	Cancelled1
April	Created48	New0	In Progress0	Waiting for Response0	On Hold0	Resolved26	Closed22	Cancelled0
March	Created48	New0	In Progress0	Waiting for Response0	On Hold0	Resolved18	Closed29	Cancelled0
February	Created45	New0	In Progress0	Waiting for Response0	On Hold0	Resolved27	Closed18	Cancelled0
January	Created45	New0	In Progress0	Waiting for Response0	On Hold0	Resolved23	Closed22	Cancelled0
Total	Created618	New0	In Progress0	Waiting for Response0	On Hold0	Resolved309	Closed302	Cancelled3

2023 Complaints by Casino Status

Casino Status	Created	New	In Progress	waiting for Response	On Hold	Resolved	Closed
Accredited	Created80	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Grey Zone	Created0	New0	In Progress 0	Waiting for response 0	On Hold0	Resolved0	Closed0
BFF	Created0	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Rogue - Not recommended	Created20	New0	In Progress0	Waiting for response 0	On Hold0	Resolved0	Closed0
Not Reviewed	Created518	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0
Total	Created618	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0

2023 Complaints By Casino

Casino	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
1Red casino/Neospin casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
1bet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
1xbet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
21Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
32Red Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
32Red Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
360bet.it	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
3Dice Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
4crowncasino.com, goldenlion.bet, ninecasino.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
7Bit Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
888 Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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TotalTotal	Total Created543	Total Created0	Total In Progress0	Total waiting for Response 0	Total On Hold0	Total Solved458	Total Closed645	Total Cancelled

January

Casino	Status	Jurisdiction	PAB Type
Casino Betonline	Status Resolved	Jurisdiction	PAB Type
Issue summary "I was playing windfall poker at betonline. I played a $10 windfall and low and behold, out pops a $1,000 prize. The 2 other players and myself were discussing just splitting the pot .. We all 3 clicked the "make deal" button. After about 30 seconds, the game ended and 2 of us did not get any of the prize split while one person was awarded the entire jackpot." Conclusion Casino said "Please be informed that the player who selected the deal chose pay out by chip position; he was the chip leader." Player was satisfied with this explanation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino WinnerCasino.bet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over a week for their withdrawal -- longer than the 48 hours stated in the casino's Terms. Conclusion The player got paid, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino softswiss	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after seven years as a "regular customer", they have been blocked from all the platform's casinos without warning or explanation, and have been unable to get a response from the casino. Conclusion Softswiss has stated that they have a number of reason they do not want this player back and that all financial obligations to the player were fulfilled before the accounts were closed. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spin Oasis Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Players says they've been waiting 2 months for their withdrawal and the casino has been unresponsive. Conclusion No response from the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet-at-home	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino confiscated their winnings and closed their account claiming Terms were violated. Player admits this happened 8 years ago. Conclusion No response from the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, their account was "deactivated ... mid game for basic checks" a week ago and the casino has not responded to emails since. Conclusion Player stopped responding to us. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Simbaslots	Status Closed	Jurisdiction	PAB Type
Issue summary The player says that after being unable to pass KYC, their winnings were confiscated, their deposit refunded and their account closed. Conclusion The casino said they would only discuss the player's case with the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino nordicbet	Status Closed	Jurisdiction	PAB Type
Issue summary Appears that casino says the player broke Terms with their bonus. Conclusion The casino checked and rechecked their evidence in the case and assured us that the player was guilty of fraud although they weren't willing to share that evidence with us. The player decided to take their case to court. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betnomi	Status Closed	Jurisdiction	PAB Type
Issue summary Player having difficulty with SoW procedures. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino elite24bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino closed without paying their withdrawal. Conclusion No response at all from the casino, not entirely unexpected since they've closed their doors and shut down the site. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 32red	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. player was requesting that the casino revisit their complaint from 2017 and provide refunds. Conclusion Casino said they were still satisfied with their 2017 decision and wouldn't be re-opening the case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino YukonGold	Status Resolved	Jurisdiction	PAB Type
Issue summary Player has run into difficulties withdrawing and is unable to contact the casino. Conclusion Player reports the issue resolved.

Casino	Status	Jurisdiction	PAB Type
Casino Pokerstars	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite website promise, there was no bonus given but the casino confiscated their winnings for unclear reasons. Conclusion Player abandoned this PAB. Case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Fairspin	Status Closed	Jurisdiction	PAB Type
Issue summary Despite previous successful withdrawals, the player says the casino has not paid the last three. Conclusion Player played away their balance. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slotum	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino closed their account and confiscated their winnings claiming they had multiple accounts. Conclusion The casino provided good proof of the multiple accounts and that the player had in fact previously claimed "gambling addiction". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Elite24Bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says deposit left their bank account but did not appear in their casino account, the casino was unresponsive and now the site has gone down. Player says they would like their deposit back. Conclusion No response from the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RedCherry	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite "one day payouts" promise, they have been waiting ten days. Conclusion The casino provided evidence of payment while the player had told us nothing about it. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficulty with verification document requests. Conclusion The player reported having been paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 21Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says after requesting a withdrawal and submitting documents, they received an email from the casino saying they had "used the casino in bath faith and your account has been terminated and winnings confiscated". Conclusion For two months the casino had no response to the player's complaint but we finally found someone on Skype that would only say "player failed KYC" but offered no evidence or supporting material. Case closed and 21Casino down-graded at Casinomeister for shabby handling and non-cooperation on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Histakes	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they deposited but casino claims deposit never arrived. Conclusion No response from that casino, case closed. A Casinomeister Warning will be posted alerting players to the fact that this casino is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Katsubet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have repeatedly sent in every type of document and photo requested but their withdrawal has been cancelled and their account not yet verified. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player feels the casino is stalling their withdrawal with document requests. Conclusion Player started a public thread about their issue immediately after submitting. Waiting to hear whether they prefer to post on the forums or continue with a PAB. Player chose to continue with PAB and has now been paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Qbet	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Player stopped responding to us. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Betstro	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings were cancelled after the casino accused them of breaking Terms. Player adds that they have also been unable to withdraw their original deposit. Conclusion Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Progress Play - Casino Palace	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been confiscated and the casino has accused them of being an advantage player. Conclusion Casino said the player must go to their ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MegaCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player balance was confiscated AFTER being reassured by Support that all was well. Conclusion Turns out the player had violated the casino's bonus Terms, and then they took the case to eCOGRA thus violating the PAB Rules. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 888Ontario	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting 11 days for payment. Conclusion Unfortunately 888 casinos are all 100% "talk to the hand" when it comes to player complaints. We first posted a Casinomeister Warning about this in 2012 and nothing has changed since. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 3dice	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Bovada	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their account has been blocked for a month while the casino is "investigating". Conclusion Bovada refuses to discuss player issues, but they kindly invite the player to submit their case to their IN HOUSE dispute resolution office. Obviously the concept of unbiased dispute arbitration hasn't made it to their corner of the world yet. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficulties with KYC. Conclusion Casino promptly paid the player, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino ClubRiches	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims casino "stole 10k due to their system error", namely an error in computing the player's progress through the wagering requirements. Conclusion The casino has proposed a solution wherein they would reinstate the player's winnings and bonus position and allow them to complete the requirements. We passed that on to the player but they never responded. The case was closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playojo	Status Closed	Jurisdiction	PAB Type
Issue summary Despite being verified, player is still being shown verification requests when trying to withdraw. Conclusion Case in progress.

February

Casino	Status	Jurisdiction	PAB Type
Casino Betfair	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their account was closed 30 minutes after they deposited -- without explanation. They would like their deposit returned and that appears to be taking overly long. Conclusion Unfortunately Betfair are "talk to the hand" specialists and we have, as expected, had no response from them. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino GoldRiverStar	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has not paid and is unresponsive on all channels. Conclusion We had no response from the casino on the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Ricardo’s	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over a month for payment while the casino has been unresponsive. Conclusion We had no response from the casino people regarding this case. Case closed but a Casinomeister Warning will be posted against Ricardo's for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Mr Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been struggling with SoW for a month. Conclusion Player did not respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Slotastic	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino citing Terms that do not apply to their case. Conclusion The casino insisted the Terms did apply to the player's circumstances and stood by them. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Boris731	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The player had changed licensing jurisdictions and assumed their self-exclusion should apply across jurisdictions. This is a bad assumption because that's not at all the case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino YetiCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting more than four days for their withdrawal. Conclusion Casino's payment processor was known to be a little on the sluggish side but player reported payment received within 24 hours, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AztecWins	Status Resolved	Jurisdiction	PAB Type
Issue summary The casino is rejecting all documents and not processing the player's withdrawal. Conclusion Player says they have received payment. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting two months and counting for payment. Conclusion The casino people reported that the player had been paid. The player eventually confirmed this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BitStarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino has confiscated their winnings and clocked their account, accusing them of multiple accounts. Conclusion Player did not respond to us despite repeated attempts. PAB closed as per procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Dublinbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that their balance was confiscated and their account blocked with the casino claiming a Terms violation. Conclusion Player has takedn their case to Curacao e-Gaming. As per PAB rules, we are closing this case.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoNapoli	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their entire balance was confiscated with the casino claiming a Terms violation. Conclusion The player admits they didn't read the Terms and asks that the casino overlook their subsequent violations because "it was my first offense", case in progress. Update: player stopped responding to us, so case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino IceCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite having a verified account, they are unable to withdraw. Conclusion Player did not respond to us. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Grosvenor	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over a week for withdrawals. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MrGreen	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Mr Green is strictly "Talk To The Hand" on player complaints, as are all casinos in the William Hill group. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says it is impossible to supply a document that the casino asks for. Conclusion The casino accepted the player's document(s) and promptly paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino duelz.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player expected unplayed deposit to be returned after closing account but it was not. Conclusion Duelz is 100% "Talk To The Hand" when it comes to player complaints and so too it was here. Contrary to their claim that they'd contact the player, the player reports total non-responsiveness from the casino in spite of an unpaid balance. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playboom	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Player has finally read the Forum and PAB Rules. The casino failed to respond to the player's issue; we will be posting a Casinomeister Warning in due course.

Casino	Status	Jurisdiction	PAB Type
Casino Sunriseslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says winnings were confiscated with the casino claiming they broke Terms. Player claims these Terms are "hidden" on a second page. Conclusion Player decided to take their case to another mediator, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AxeCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficulty making withdrawals after a large win. Conclusion Player reports casino has paid per the limits specified in the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have submitted a large number of documents but their withdrawal requests are still being rejected. Conclusion Casino had serious concerns regarding the player's SOW, that seems to have been resolved. Player reports successful withdrawal.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been trying to withdraw since mid-December 2022 with the casino giving a variety of reasons for the delay and then silence. Conclusion The casino people provided evidence that the player had been paid but the player was no longer available to discuss their complaint. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mystake.com	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion After a month of trying the casino finally had someone step up to say they'd look into the case. They did not, same utter silence we'd had before. Case closed and a Warning will be posted against the casino for ignoring player issues.

Casino	Status	Jurisdiction	PAB Type
Casino Lilibet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player concerned withdrawal may not be as speedy as advertised given that they have already been waiting 48 hours. "Interesting to see how this goes." Conclusion The player reported "the funds paid to my account after 5 days of waiting". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betnomi	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficulty with Source of Wealth process. Conclusion The player reports that the casino finally resolved the issue, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Goldwin	Status Resolved	Jurisdiction	PAB Type
Issue summary After placing in a tournament, the player says they were contacted and informed that their winning "from the tournament will be treated as a no deposit bonus". Conclusion Casino claims they resolved the issue with the player. Unfortunately, the player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino Svenplay	Status Closed	Jurisdiction	PAB Type
Issue summary Player says winnings have been confiscated but that the casino was vague in their accusation that Terms were broken. Conclusion Player did not respond to us, so we have closed this PAB.

Casino	Status	Jurisdiction	PAB Type
Casino 1Red casino/Neospin casino	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino claims they aren't responsible to the player for self-exclusion care since the other casino(s) involved are under a different license. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsCapital	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal was cancelled with no reason given and they have been unable to get a response from the casino. Conclusion Player said they have been verified and payment received.

Casino	Status	Jurisdiction	PAB Type
Casino BoomCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player finally received their refunded deposits, case closed.

March

Casino	Status	Jurisdiction	PAB Type
Casino Casigo	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims they have received a variety of explanations, but no payment. Conclusion Player asked us to close this case.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their balance was confiscated with the casino claiming they broke the Terms. Player adds they were not "informed" of the Terms and that the "the casino had no software to enforce this restriction". Conclusion Player took case to their national police, so we were obligated to withdraw.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they were not notified about a bonus ban on their account. Conclusion Player says they have contacted a rep here on site and is satisfied with the response.

Casino	Status	Jurisdiction	PAB Type
Casino Britain Bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that casino confiscated their winnings accusing them of breaking Terms. Conclusion The casino told the player to take their complaint to their designated ADR, namely eCOGRA. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Goldenbet Mystake and Roletto	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player says they are "pursuing legal channels" so that's us out as per PAB proceedures. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been verified but not paid. It is unclear how long the player has been waiting post-verification. Conclusion Player did not respond to our request for clarification -- PAB closed as per procedures.

Casino	Status	Jurisdiction	PAB Type
Casino MangaCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Unfortunately the player's complaint was based on the assumption that self-exclusion at one casino automatically applies to all other sister casinos. This is very much NOT the case, self-exclusion is almost always specific to a single casino unless stated AND CONFIRMED otherwise by the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino VelvetSpins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, they have been waiting over three weeks for payment. Conclusion We asked the player for evidence related to their case, got no response. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ruby Slots	Status Closed	Jurisdiction	PAB Type
Issue summary Player requested a withdrawal and was locked out. Conclusion Player stopped responding to us. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Club Player casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player tried to withdraw and was locked out of their account without reason(s) given. Conclusion We needed more information from the player regarding their case but they failed to respond. After three attempts and no reply we closed the case.

Casino	Status	Jurisdiction	PAB Type
Casino GGbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player submitted their issue in Polish, details unknown. Conclusion Player ignored our requests to follow the PAB procedures, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Miamijackpots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino has cited a Terms violation and confiscated their winnings. Conclusion The player had exhausted their real money balance and had taken free spins to continue playing. Obviously the free spins had a Max WD limit and that was why the player's balance was reduced. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LuckyLand	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino "refuses to pay and blocked my account". Conclusion The casino claimed they couldn't discuss the player's case "for security reasons". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jupi casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino confiscted their winnings claiming they did not meet the wagering requirements for a bonus. Player objects. Conclusion The player did not respond to questions regarding their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino OrbitExchange	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims "someone else" placed a bet from his account. Conclusion OrbitExchange refused to discuss the player's complaint, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Highroller	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player had self-excluded while the casino was under prior ownership. The new owners claim that such data was not part of their purchase and they are therefor unaware of any pre-existing self-exclusions. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jackpot Village	Status Closed	Jurisdiction	PAB Type
Issue summary Player said that after winning with a bonus they were locked out of their account. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slotwolf	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting a month for their withdrawal and have been unable to reach anyone at the casino to find out what the problem is. Conclusion The casino says that payment was successfully processed through to the player, waiting for the player to confirm this. Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Campeonbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being in a restricted country, their documents were accepted and their account was verified. Player would like their deposits returned. Conclusion No response from the casino after several attempts, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Pinnacle	Status Closed	Jurisdiction	PAB Type
Issue summary Player has submitted in Russian; we've asked for them to get help translating into English. Conclusion Waiting for issue summary in English. Player did not respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Hallmark casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino first "ignored" them, then only approved a reduced withdrawal. Player denies using bonus. Conclusion Player became unresponsive. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino ClubPlayer	Status Closed	Jurisdiction	PAB Type
Issue summary Unclear. Asking for clarification. Conclusion Player stopped responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpinCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have not received withdrawal and that casino claims it was sent. Conclusion The player was unavailable to respond to questions, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino solcasino.io	Status Resolved	Jurisdiction	PAB Type
Issue summary After accruing considerable winnings the players account was blocked and all withdrawal requests were placed under review. The casino claimed their processor have to "verify new players" but nothing was happening. Conclusion Player reports that their account has been reopened and full access to their balance restored, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betfair.it	Status New	Jurisdiction	PAB Type
Issue summary Conclusion This PAB has been cancelled as player submitted two PABs for the same issue.

Casino	Status	Jurisdiction	PAB Type
Casino VegasWild	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they received an email confirming their withdrawal -- but one tenth of what they requested with the casino claiming it was "a goodwill payment" as they had broken Terms. Conclusion The casino ignored several attempts to discuss the issue. Case closed. A Casinomeister Warning will be posted to alert players to the fact that this casino is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Nutty Bingo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their account was closed, documents were requested and submitted, they received an email from the casino addressed to a different name and no news regarding their withdrawal. Conclusion Player reported the problem resolved and payment received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PlayOJO	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficult withdrawing. Conclusion Player says that full payment took longer than advertised by the casino, but receive the full amount they did. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Metaspins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino informed them that their winnings have been cancelled and their account has been closed due to a Terms violation. Player denies everything and says the evidence -- which they've never seen -- is fake. Conclusion The casino provided ample evidence to support their decisions against the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zinkra	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player had assumed that sister casinos were obliged to honour SE requests. Under the Malta license this is NOT the case so the casino is not at fault here, at least insofar as the terms of their license are concerned. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Energy Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after submitting documents to the casino, their account was closed with some unclear mention of Terms violations. Conclusion Player took the issue to the ADR without advising or informing us, case closed. Player advised to read and respect the PAB Rules should they ever have cause to ask for our assistance again.

Casino	Status	Jurisdiction	PAB Type
Casino Lordping	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have submitted their documents for verification but that when then they try to withdraw, there is a message saying they must upload their documents first. Conclusion The player says "The casino has responded to me and the complaint is resolved." Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino NewVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they are being charged processing fees on a Progressive win where no information regarding such fees was available on the casino's site and they only learned of this when they started making withdrawal requests. Conclusion The casino insisted that the processing fees were necessary but eventually caved in and only charged the player half of what they'd originally intended. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been locked out of their account as it is "under review" and the casino will give no further information. Conclusion The player had dozens of accounts at the casino under variations of their name, some under Gamstop, and deposits were returned. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Pledoo	Status Closed	Jurisdiction	PAB Type
Issue summary ? Conclusion Awaiting English translation. Player did not responde to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LuxuryCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their balance has been changing in a manner unrelated to their play. Conclusion Casino says player must go to designated ADR. Case closed here.

Casino	Status	Jurisdiction	PAB Type
Casino Greatwin1	Status Closed	Jurisdiction	PAB Type
Issue summary Player claimed they were having problems getting paid their winnings, asked for help getting the casino to cooperate. Conclusion The casino gave evidence that the player had multiple accounts and that the second account (with the winnings) had been closed for Terms violations. The player had gone AWOL, never responded to our request for confirmation of these claims. Case closed.

April

Casino	Status	Jurisdiction	PAB Type
Casino Casumo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite uploading all requested documents, their withdrawal has been cancelled and their account suspended without explanation. Conclusion After 51 days the player's case was finally resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotoCash	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their account was blocked as their country is restricted -- but that the Terms fail to mention this. Conclusion The casino says they've updated their Terms to properly exclude the player's country. Casino reports being paid.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says: "Bitstarz stole my money in 2018 refuses to pay" Conclusion Player has been unresponsive since submitting their PAB. After multiple attempts, we have been unable to elicite a response. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite providing all the requested documentation, their account was closed and they have not been paid. Conclusion Casino provided good evidence that the player was a fraud, case and player's account at Casinomeister both closed.

Casino	Status	Jurisdiction	PAB Type
Casino DuckyLuck	Status Closed	Jurisdiction	PAB Type
Issue summary Player is concerned about the legitimacy of the casino given the amount of personal information they are asking for. Conclusion Player stopped responding to us so we have closed this case as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Slottica	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they haven't received their winnings after nearly two weeks. Conclusion Unfortunately, the casino says "their Rules" won't allow them to discuss a player's case with anyone but the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Nyspins	Status Resolved	Jurisdiction	PAB Type
Issue summary Player had requested a withdrawal and submitted their KYC documents only to find their account blacked and flagged as "self-excluded" when no such request had been made. Conclusion The casino announced they were closing the player's account but they did pay in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Buustikasino	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gaming issue. Conclusion The casino says they never received a self-exclusion request. We've asked the player to provide proof that such a request was sent AND acknowledged. Player asked us to close this case.

Casino	Status	Jurisdiction	PAB Type
Casino Scatterhall	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, they have been waiting over a month for their withdrawals. The player also said that before they became unresponsive "casino support said that their payment systems are stuck somehow". Conclusion No response from the casino. A Casinomeister Warning was posted against them for not paying their players and giving only excuses and delays.

Casino	Status	Jurisdiction	PAB Type
Casino szero	Status Closed	Jurisdiction	PAB Type
Issue summary "They canceled [my withdrawal] and adjust my balance to 50 Euro sayng that the bonus rules are applyng, wich is wrong" Conclusion The evidence proved that the player's winnings were derived from a bonus with Max WD Terms in place thus the casino's actions were entirely justified. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PlayOjo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is having difficulties with verification. Conclusion The casino reported having paid the player but the player did not respond to our request for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Classic	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been submitting documents for two weeks but is still not verified. Conclusion The player had a history of financial fraud and account manipulation that led to the casino's decision against them, which we support: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MrQ casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player is having difficulty with KYC/SOW. Conclusion This case was on hold as the player has posted on the forum, ignoring the PAB rules. They've now agreed to abide by the PAB procedures. And, player stopped responding to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mrslotclub	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims they are unable to withdraw as the casino says they have broken Terms. Conclusion The casino people did not respond to the player's issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player having difficulty with verification. Conclusion Player was banned for multiple accounts here at Casinomeister... and also being a PAB fraudster.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is having difficulties with the verification process. Conclusion Player reports issue resolved.

Casino	Status	Jurisdiction	PAB Type
Casino LEO VEGAS	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The player's complaint dated back to 2014 and a previous ownership of the casino. That's ancient history in the online gambling scene and the casino rightly pointed out that they don't accept responsibility for what was done then. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betcoco	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being fully verified, they have been waiting 7 days despite a casino's stated timeframe of 72 hours. Conclusion Player said they received the first of two withdrawals but were unavailable to confirm the second had been received. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JackpotJill	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that they are unable to provide a document requested by the casino -- their bank won't issue it as they say it is "unusual". Conclusion Player requested that their account be deleted, PAB was cancelled accordingly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Classic	Status Closed	Jurisdiction	PAB Type
Issue summary Player says: "winnings were confiscated cause i had multiple accounts and was abusing bonuses". Conclusion Turned out the player was a big-time fraudster at several Casino Rewards properties: bootified from Casinomeister and PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slottica Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that they "forgot" and broke Terms, that chat told them it was OK but then their winnings were confiscated. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino WynnBet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claims to have paid -- but player has not received their payment. Conclusion The player did not respond to questions about their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BetandPlay	Status Resolved	Jurisdiction	PAB Type
Issue summary Player said that despite being verified, their withdrawal took over 7 days. Conclusion Player says they have been paid in fulll.

Casino	Status	Jurisdiction	PAB Type
Casino Megapari	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they are able to deposit and play at this site... but not withdraw. Conclusion Although the casino people did not reply to us they did resolve the player's issue directly, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wildz	Status Closed	Jurisdiction	PAB Type
Issue summary Player is having difficulty with verification. Conclusion The player was unavailable to respond to basic questions, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Cryptoloko	Status Closed	Jurisdiction	PAB Type
Issue summary "When I went to cash out they said I couldn't because it was part of the bonus, which it wasn't." Conclusion No response from the casino: case closed. A Casinomeister Warning will be posted against them for non-responsiveness on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino JackpotCity Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player has a number of difficulties with their withdrawal request. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsMillion	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their account was closed as the casino does not accept players from their region. Player says they want their recent played deposits returned. Conclusion The casino returned all the recent deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino unibet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that account was closed and winnings confiscated with the casino claiming Terms were broken. Conclusion The player had already taken their case to the casino's designated ADR and had received a ruling in favour of the casino. The casino said they were satisfied with the ADR ruling and that they would not be re-opening the case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction	PAB Type
Issue summary Players says their account was locked with the casino saying they "used the account on behalf of someone else". Conclusion The casino reported that their Fraud and AML departments had taken action against the player based on evidence they'd gathered. That ends it for us, case closed. If the player wishes to pursue the matter they'll have to take it to the casino's designated ADR.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino had no record of the player's claim to have reported themselves as having problem gambling issues. Case closed.

May

Casino	Status	Jurisdiction	PAB Type
Casino Prosper.games	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their withdrawal has been denied with the casino accusing them of having multiple accounts. Conclusion The casino provided good evidence of multiple accounts. The case is closed and player's account at Casinomeister is forfeit.

Casino	Status	Jurisdiction	PAB Type
Casino BC.Game	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they deposited 3 weeks ago but it still has not appeared in their account and there is not response from the casino. Conclusion We are not able to arbitrate cases that are in the hands of law enforcement officials. Case closed as per the PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino MrSloty	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting for their withdrawal for over 5 months. Conclusion As is typical for this casino they did not reply to the player's complaint. Case closed. A Casinomeister Warning will be posted against the casino for their ongoing policy of ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Yugibet	Status Closed	Jurisdiction	PAB Type
Issue summary Conclusion

Casino	Status	Jurisdiction	PAB Type
Casino Drake Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary "Drake wants a copy of the virtual credit card I deposited with. ... I've now sent Drake three emails using TWO different email accounts to 2 separate email addresses listed on their website. Drake claims it hasn't received any of these emails. ... There are no email rejections." Conclusion Casino has now said they'll process the player's withdrawal, waiting for confirmation of that from the player. Player has confirmed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Casino: "As you had made bets above that amount the bonus and the winnings generated from it had to be forfeited unfortunately". Player: "Didn't know I was in a bonus. I don't bet over 5 Euros?" Conclusion The casino showed that the player violated the Max Bet Terms repeatedly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino casiwinner	Status Closed	Jurisdiction	PAB Type
Issue summary Player would like their deposits returned as the casino is not licensed in France. Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Playojo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reported delays in getting their withdrawal processed. Conclusion The casino resolved the issue within a few hours, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Scatterhall	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verified and waiting nearly a month, they have not yet been paid and the casino simply directs them to a department that doesn't respond. Conclusion Fake license and no response to the player's case from Scatterhall, a Casinomeister Warning has been posted to alert players to the problems they can expect at this casino.

Casino	Status	Jurisdiction	PAB Type
Casino Dexterbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were "accused of practicing arbitrage betting" and their winnings were confiscated. Conclusion We tried many times to get this casino to respond to the player's case and all they'd say is "have patience" and "rest assured" and "we'll get back to you soon". We've heard nothing of any substance from them in two months of trying and still the player's money is confiscated with no reasonable explanation. A Casinomeister Warning will be posted against Dexterbet for ignoring player complaints by blathering on and on with a lot of nonsense and in the end doing nothing.

Casino	Status	Jurisdiction	PAB Type
Casino Playzee Casinoc	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino confiscated sizable winnings and wrongly accused them of breaking Terms Conclusion Player ignored the PAB Rules and opened their complaint at the casino's ADR while we were working on it in violation of the PAB Rules: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BitReels	Status Resolved	Jurisdiction	PAB Type
Issue summary Player has been waiting over a week for their withdrawal to be paid. Conclusion The casino reports that the WD requests have now been fulfilled, waiting for confirmation from the player: case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were unfairly accused of breaking bonus Terms and their winnings were confiscated. Conclusion Turned out the player had broken the Max Bet clause of his bonus many, many times. Contrary to his statement that there were "no safeguards to help or even notify that i was overbetting the maxbet" it is not the casino's responsibility to police the player's actions and prohibit them from breaking the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slotsandcasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting nearly two weeks for payment of a withdrawal. Conclusion The casino gave a tired old excuse -- "due to security purposes, we cannot disclose any details regarding our players" -- and terminated the conversation. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that this casino is using completely bogus excuses for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Jackpotcity	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal has been pending for over a week. Conclusion Case in progress

Casino	Status	Jurisdiction	PAB Type
Casino MiamiJackpots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they are unable to withdraw and the casino has become non-responsive. Conclusion Player reports payment received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their deposit left their bank account but did not appear in their casino account which was then blocked by the casino. Conclusion Casino says that payment has been made, player confirms it though her account remains blocked. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PLAYOJO	Status Closed	Jurisdiction	PAB Type
Issue summary Player is having difficulty with KYC. Conclusion The player had previously taken their case to the designated ADR, eCOGRA, and had been ruled against. They had neglected to mention this to us. Per the PAB Rules that's "case closed" here at Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino Rembrandtcasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have not received payment despite casino claims that withdrawal was paid. Conclusion Player did not respond to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Everygame Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are having difficulties withdrawing and are being asked for documents despite already being verified. Conclusion Player did not respond to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Cherry Fiesta	Status Closed	Jurisdiction	PAB Type
Issue summary Player has been waiting nearly a month for their withdrawal. Conclusion There have been a fair number of complaints against this casino over recent years and they have ignored them all. So they've earned their place in the Rogue Pit a few times over. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MagicRed	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal has been pending for over two weeks and that the casino is non-responsive. Conclusion Player reports having been paid immediately after letting the casino know that they'd raised a PAB. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betchain	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they are having difficulty withdrawing. Conclusion Player reports payment received.

Casino	Status	Jurisdiction	PAB Type
Casino BetOnline	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels the level of losses they experienced "almost statistically impossible". Conclusion Investigating the fairness of games is beyond our resources.

June

Casino	Status	Jurisdiction	PAB Type
Casino gg.bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that their winnings were confiscated after they attempted to withdraw, the casino claiming they have multiple accounts. Conclusion The casino says they have proof of multiple accounts, "an undeniable violation of the terms and conditions". This casino does not engage in further discussions on such matter so that's "case closed" for us.

Casino	Status	Jurisdiction	PAB Type
Casino Tournaverse	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that although withdrawal was approved 2 months ago, they have not received it. Conclusion The casino says that they initially had problems but were able to eventually successfully process the payment to the player. Player confirms they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino MrQ	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been waiting 7 weeks for their withdrawal with the casino claiming "they’re investigating it". Conclusion The player now reports having been paid, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bovada.lv	Status Closed	Jurisdiction	PAB Type
Issue summary Player believes their Blackjack play history shows the game is unfair. "I need the hand history to prove my allegations. But Bovada adamantly refuses to provide it ..." Conclusion The request has been passed on to the casino rep. Player stopped responding to us and appears to have abandoned this PAB. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sonsofslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verfied, they have been waiting nearly two months for their withdrawal. Conclusion No response from the casino whatsoever. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Sonofslots is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino JoyWinner	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting 4 weeks for their withdrawal. Conclusion Although the casino was apparently closing its doors -- they claimed this was "temporary" -- Dama/SoftSwiss central office people did what was necessary to get the player paid in full. Many thanks to them for this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Madbet88	Status Closed	Jurisdiction	PAB Type
Issue summary Despite casino's claim, the player has not received their withdrawals. Conclusion We can't find a casino named MadBet88, the player will provide further information if/when it becomes available. Case closed, for the time being.

Casino	Status	Jurisdiction	PAB Type
Casino Thunderpick io	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have submitted their documents and have been waiting a month for verification. Conclusion Casino won't discuss the player's complaint "for security reasons" and so forth. Complete rubbish of course because we're not asking for any "security" information but that doesn't stop them from using it as an excuse to avoid discussing player issues. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Novibet (Gamart Limited)	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been "withheld" with the casino claiming a Terms violation. Conclusion The casino eventually came forward to tell us that their licensing body had received an official complaint from the player and had ruled in favour of the casino. Clearly they weren't interested in re-opening the case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zodiac Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been confiscated with the casino saying Terms were breached. Conclusion The casino has evidence that the player has multiple accounts. The player will have to follow the Complaints procedure as specified in the casino Terms if they wish to pursue their case, meaning going to the designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino IgnitionCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary The player claims they were "kicked out" of their account, then it was "disabled", after a sizable deposit; and that the casino has been unresponsive since. Conclusion The casino rep says that the issue has been resolved directly with the player. Player did not respond to our repeated requests for confirmation. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino velvet spins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says winnings were confiscated with the casino claiming a bonus violation. Player claims there was no bonus. Conclusion Player did not respond to us -- PAB closed, as per procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Betrivers ontario	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gaming issue. Conclusion The casino says they won't talk to anyone other than the player about player complaints, regardless of the player's request for 3rd party representation. "Security reasons" is the excuse given which is corporate speak for "we just don't want to talk to you". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Everum	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino closed their account after a win claiming that they had abused the bonus. Conclusion The casino has good evidence that this player's account is connected to fraudulent activity at the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Big5casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their balance has been confiscated and their account closed, with the casino claiming they have multiple accounts. Conclusion Player did not respond to us. Case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Big5casino	Status New	Jurisdiction	PAB Type
Issue summary Player says their balance has been confiscated and their account closed, with the casino claiming they have multiple accounts. Conclusion Player submitted two PABs for the same issue, then player stopped responding to us so we have closed this case as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Luck.com	Status Closed	Jurisdiction	PAB Type
Issue summary Players says they have not been paid with the casino claiming the bank refused payment. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino PlayOJO	Status Resolved	Jurisdiction	PAB Type
Issue summary Player's complaint was that they had not been paid. Conclusion Player ignored the Forum Rules and posted their issue in multiple forums. Player also ignored the PAB Rules by posting on the forums. The casino rep says, in public, that the player was paid. Player did not respond. We're assuming the issue has been resolved as reported by the casino rep. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1 Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having trouble with SOW. Conclusion The casino has replied and offered the player options for withdrawal, we're waiting for the player's response. Update: Success! Player reports payment received.

Casino	Status	Jurisdiction	PAB Type
Casino Fairspin	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal requests keep getting rejected. Conclusion Casino says player was paid in full; player did not respond to our requests for confirmation of this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slotwolf	Status Resolved	Jurisdiction	PAB Type
Issue summary Player finished a tournament in a payment position but the casino denied the winnings on the grounds that the player had multiple accounts. In fact the player's partner was the owner of the second account and nothing in the Terms prohibited that. Conclusion Casino paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino UniBet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino is reluctant to accept their KYC as they have moved countries and no longer have access to documents from the previous country. Conclusion The casino has requested supporting documentation and now, months later, have not yet received it. The player says they cannot/will not do as the casino has asked. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slotocash	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is having difficulty with KYC not being approved. Conclusion Eventually the casino paid the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betrebels	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels that "total of 1500 deposit in 2 year without any win" is suspicious. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Eurobets	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been trying to withdraw for two months. Conclusion No response at all from the casino people on this one. Case closed, but a Casinomeister Warning will be posted against them for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Vincitu	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that "they" asked for the player's username and password, then "accessed my account with my credentials" and "increased limits". Conclusion The casino never responded, case closed. A Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Betsamigo	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion / responsible gambling issue. Conclusion Player ignored the PAB Rules and filed their issue elsewhere while we were discussing it. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Flush Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings were confiscated and their account closed with the casino claiming a breach of Terms. Conclusion The casino had good evidence of fraudulent activity on the player's account, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino GunsBet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting for 2 weeks for their withdrawal. Conclusion Player reports they have been payed in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Oshi	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is having difficulty withdrawing. Conclusion Apparently there were payment complications because of the player's home country. Player and casino were able to find a way to resolve that and payment was made. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Rich, Winward, and 21Dukes	Status Closed	Jurisdiction	PAB Type
Issue summary Player would like his deposits back from closed accounts. Conclusion The casino closed well over 6 months ago, nothing much we can do to help. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino EverumCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been confiscated and their account permanently closed with the casino claiming they breached Terms. Player says: "I have not done anything wrong" and wants their winnings. Conclusion The casino has good evidence that this player's account is connected to fraudulent activity at the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino bet24-7.online	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over a week for their withdrawal, with chat telling them to wait for "the financial department to check". Conclusion The casino paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sabine schalker	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The player had provided evidence to show that the player was assured their self-exclusion could not be reversed "for three months" but that they had reversed it the next day. The casino chose to ignore all this and the player's entire issue. Case closed but a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Voodoodream	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels verification documents requested are too personal to share. Conclusion The casino never responded to the player's case, per usual for them. A Casinomeister Warning will be posted against them for ignoring player complaints.

July

Casino	Status	Jurisdiction	PAB Type
Casino Davinci's Gold Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their account has been locked and they haven't yet had had a response from the casino to their email. Conclusion No response from the casino: Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Kineko	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player ignored PAB rules: involving a lawyer and then failing to mention that to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bonusbet Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player is having difficulty with the verification process. Conclusion The casino ignored all attempts to raise the player's issue. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino IceCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims "since July 22nd they are with holding my winnings and have blocked my account stating I played from Mexico". Conclusion Player reported the case resolved: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zodiac casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been geo-located incorrectly. Conclusion Player stopped responding to us so we have closed this case as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Liberty Slots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is having difficulty withdrawing. Conclusion The casino eventually conceded and began payments on the player's balance. The player is satisfied and considers the case resolved. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Seven casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says after verification, their winnings were confiscated and they were told they "had a bonus to wager". Player denies this. Conclusion The casino acknowledged the receipt of the player's issue but did nothing about it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino casiwinner	Status Closed	Jurisdiction	PAB Type
Issue summary Duplicate of the player's original PAB dated 21 May. Conclusion Duplicate, closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet Storm	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player did not provide information we requested and stopped responding to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Nucleonbet etc	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue against the whole casino group. Conclusion The casino has completely ignored the issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Nucleonbet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been trying to get verified for over a month. Conclusion The casino paid the player in full but closed their account. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots.com	Status Closed	Jurisdiction	PAB Type
Issue summary The player believes there was a fault in the game they were playing that caused bonus rounds to NOT be given. Conclusion The casino provided evidence that the player's bonus rounds were in fact correctly assigned. Waiting for the player to confirm that the casino's documentation on this is in fact the same round wherein the player believes the fault occurred. The player stopped responding to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino b-bets.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Players says they have been trying for two months to have their withdrawal sent to the processor of their choice. Conclusion The player reports having been paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sunrise slots	Status Closed	Jurisdiction	PAB Type
Issue summary "I requested a payout in the amount of$100.00,to which they refused, stating their reason as somehow I was playing with mixed funds?" Conclusion Player was unable to provide basic information about their account at the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sunrise Slots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been waiting a month for their withdrawal. Conclusion Casino reports that the player was paid; player did not respond to our requests for confirmation of this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lady Linda Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion No response whatsoever from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino 888Poker	Status Closed	Jurisdiction	PAB Type
Issue summary Player's account had been closed without notice or explanation for several months. A large balance remained inaccessible. Conclusion Unfortunately all 888 properties are strictly "talk to the hand" when it comes to player complaints. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Kosmonaut	Status Resolved	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player reports issue settled.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player's winnings were confiscated ove the issue of a third-party source of funds. Conclusion The casino decided the case should go to their designated ADR which is absolutely their right to do. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slots.lv	Status Closed	Jurisdiction	PAB Type
Issue summary Seems the player had helped his father with a deposit and that got things all screwed up with his own account. Conclusion Player requested we close this PAB.

Casino	Status	Jurisdiction	PAB Type
Casino Streambetz	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino people never responded to this one. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino CryptoBossCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings were confiscated with the casino claiming they broke Terms. Conclusion Several attempts to get a reply from the casino have been ignored. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino zetcasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their deposits have not shown up in their casino account. Conclusion Player did not respond to us despite multiple attempts -- PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino King Billy Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reported that there were unreasonable delays in their KYC process. Conclusion The casino soon reported they'd approved the player's withdrawal and the player confirmed receipt of payment. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Slothino	Status Resolved	Jurisdiction	PAB Type
Issue summary Self-Exclusion issue. Conclusion The casino settled the player's issue, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Evospin	Status Closed	Jurisdiction	PAB Type
Issue summary Player disagrees with casino's decision to deduct a certain sum from their balance. Conclusion As it happened the casino was acting in accordance with their Terms so we weren't able to support the player's complaint. That said, the casino's Term capping wins derived from tournament winnings is pretty shabby, but that's another story.

Casino	Status	Jurisdiction	PAB Type
Casino Paradise 8	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino keeps returning withdrawal amount to their balance and requesting another deposit. Conclusion No response from the casino and without their cooperation there is nothing more we can do for the player. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Paradise8 is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Favbet Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino did nothing, totally ignored the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino ibet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they requested self-exclusion but the casino ignored it. After playing for another 18 months the player now wants all their deposits reimbursed. Conclusion The casino claims that they never received a self-exclusion request from the player. They have since referred the case to their designated ADR for a final decision, which means we're no longer involved. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bc.game	Status Resolved	Jurisdiction	PAB Type
Issue summary Players says their withdrawal has not been paid in the stipulated time. Conclusion Although the casino did not respond to us the player eventually reported having been paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bonusbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player challenging the confiscation of their winnings that "exceeded the daily win limit". Conclusion No response from the casino, which is turning out to be their typical way of (not) handling player complaints. Case closed but a Casinomeister Warning will be issued against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Rajabets	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being congratulated on their win, they have not yet been paid their withdrawal. Conclusion The information the player has given on the casino is inconsistent, we're waiting for clarification. Player did not respond to our requests for clarification. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino UA8 beijing	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino claims the bank is processing the withdrawal and that patience is necessary. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino MegaCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player complained of late payment although it sounds like they've been waiting less than 24 hours. Conclusion Casino rep says "player paid", player has confirmed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion The casino was able to show that the player had intentionally re-registered using modified personal data. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpicyJackpot	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they tried to withdraw but "they don't want to pay me this money". Conclusion No response from the casino people regarding this player's issue. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

August

Casino	Status	Jurisdiction	PAB Type
Casino Luxury casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says: "the arrears problem came they wanted me to reverse my [dollar amount redacted] which was from what I had left" Conclusion The casino says they have evidence against the player that needs to be dealt with by the designated ADR; the player will have to go to eCOGRA to pursue the matter. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Given that Gamstop was involved there are procedures the casino requires of the player in order to resolve the issue. We pointed the player to those and sent them on their way, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Play OJO	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that they have been locked out of their account (with the casino claiming "suspicious activity") and has been unable to make contact. Conclusion Player stopped responding to us so we have closed this case as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Power Play	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino will not pay their withdrawal and has closed their account. Conclusion Player did not respond to us despite repeated attempts. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bovada	Status Closed	Jurisdiction	PAB Type
Issue summary Processing issues caused the player serious difficulties with their bank. Among other things the player's account at the casino was closed. The player wants the circumstances re-examined with the hope that their account will be re-opened. Conclusion The casino was unsympathetic to the player's complaint due to previous chargebacks. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino B-Bets	Status Closed	Jurisdiction	PAB Type
Issue summary Player has been waiting for payment since April after "the first two instalments ... went missing on the way to my bank account". Conclusion The casino says "Some of the installments are still pending verification" but after six (6) months the player hasn't received a single payment. Promises of payment "by the end of the week" go unfulfilled. Case closed but a Casinomeister Warning has been posted against the casino for BSing players and not paying their withdrawals.

Casino	Status	Jurisdiction	PAB Type
Casino Big5 Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Players says that a series of payments has stalled with this casino. Conclusion The casino kept saying "the player will receive timely updates" but nothing happened. When pressed on this they went silent. Case closed but a Casinomeister Warning has been posted against the casino for ignoring player complaints and effectively confiscating player money without justification.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoLuck	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Player failed to respond to our request for information on their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wildz.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player said their withdrawal was cancelled by the casino. Conclusion Player stopped responding to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Spinia	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their withdrawal requests were rejected and because of that the casino allowed them to spend way too much money. Conclusion The casino denies any fault. Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Stake	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino "exploited my underage status as a student". Conclusion No reply from the casino. Case closed but the Casinomeister Warning against will be refreshed with recent info.

Casino	Status	Jurisdiction	PAB Type
Casino Scatters Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player believes that since the casino is not licensed in their country Scatters has failed in their Responsible Gambling duties but letting them play and lose money. Conclusion The casino did not cooperate; a Casinomeister Warning was posted.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their account was closed without warning and balance confiscated. Conclusion The casino provided good evidence of the player's multiple accounts and other fraud activity. Case closed and player bootified.

Casino	Status	Jurisdiction	PAB Type
Casino Dachbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino refuses to pay their withdrawal citing a "bonus manipulation". Conclusion The casino neither acknowledged nor responded to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Zoom casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says despite being verified and submitting all the requested documents, their winnings were confiscated and their account was closed. Conclusion Player did not respond to us and hasn't returned since submitting. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Slots Capital	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their balance was confiscated and their account closed with the casino claiming: "your details are listed in the negative Casino database". Conclusion The casino says the player has now been paid in full; player did not respond to our requests for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Gg bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player appears to be saying that the casino blocked their account and gave a variety of reasons. Conclusion The casino claims to have solid evidence that the player broke Terms.

Casino	Status	Jurisdiction	PAB Type
Casino 1bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings were cancelled and their account closed as they had multiple accounts. Conclusion No response at all from the casino regarding the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino kwiff	Status Resolved	Jurisdiction	PAB Type
Issue summary "withdrew £600 ... now want me to do a sow etc. do they not realise they cannot do that when a withdrawal is pending ... i have no intention of supplying my personal details." Conclusion The player reported having received payment in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AUD-Abet7	Status Closed	Jurisdiction	PAB Type
Issue summary Player reported having won at a casino "advertised on Facebook ... I deposited money into this casino pay ID Through WhatsApp" but the casino was unavailable for comment when it came time to collect their winnings. Conclusion These Facebook/Whatsapp casinos are 100% pirate operations run out of Malaysia: no license, no regulators, no proper Support, no recourse if something goes wrong (which it will). In other words money thrown out the window. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Energy Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player reported having troubles with getting paid their withdrawals. Conclusion Player says they spent their winnings so that's "case closed" for us.

Casino	Status	Jurisdiction	PAB Type
Casino Spin Fever	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been confiscated with the casino claiming they broke T&Cs on a bonus. Conclusion Casino showed evidence of multiple max bet Terms violations. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spin Casino Spin Palace	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having difficulty with KYC. Conclusion After submitting some recently issued ID the player reported being paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino INETBET	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they mistakenly bet over the max bet limit. Conclusion The casino has offered a "goodwill gesture" to settle the matter and the player agreed and has confirmed receipt of same. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Resolved	Jurisdiction	PAB Type
Issue summary Player deposited and won a little but their account was promptly locked and they've had no word from the casino as to why. Conclusion In the end the player received full payment. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino ThisIsVegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have not received withdrawals, they have been locked out of their account and the casino is non-responsive. Conclusion Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Spitfire	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after a withdrawal request, the casino has closed their account claiming "they have observed irregularities". Conclusion The casino has ignored all attempts to contact them regarding the player's case. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Wheelz	Status Closed	Jurisdiction	PAB Type
Issue summary "I have been able to play and deposit on one MGA license, despite the fact, that I have closed 2 accounts with same bank, same id, email." Conclusion The casino gave no reply even after multiple attempts. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Resolved	Jurisdiction	PAB Type
Issue summary The player claimed that the casino had mistakenly applied their spouse's self-exclusion status to their account, thus denying them their winnings. Conclusion This casino deals with all Responsible Gambling issues internally, but the issue was cleared and the player was paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino slotv	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels they should receive a refund after losing, as they played from a country where online gambling is illegal. Conclusion The casino has provided evidence to show that the player's case has been before to Curacao eGaming Complaints arbitration and later again when the player appealedn: in both cases the player's complaint was dismissed. Given that there's nothing more we can do for the player. The case will be closed once final comments have been received.

Casino	Status	Jurisdiction	PAB Type
Casino barz.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their account was locked after they requested a withdrawal. Conclusion The casino says there were problems but that they player has since been paid. We've asked the player to confirm that this is true; unfortunately, the player did not respond to our requests for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casumo	Status Resolved	Jurisdiction	PAB Type
Issue summary KYC troubles and delayed withdrawal(s). Conclusion The player reports payments received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino spitfirecasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims that despite being verified and previously receiving withdrawals, they have not been paid -- with the casino claiming their "account is under investigation". Conclusion After several attempts to engage the casino people in discussion they finally just paid the player without comment. That'll do it, case closed.

September

Casino	Status	Jurisdiction	PAB Type
Casino Palmslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over 10 days to be paid. Conclusion Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Digits7	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino has been stalling payment for 3 months. Conclusion Player has stopped responding to us. Case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Chips.GG	Status Closed	Jurisdiction	PAB Type
Issue summary The player says he had problems uploading KYC documents and reported that. The Support people told him "no problem, not to worry" but the next day they failed him on his KYC and confiscated his balance. Conclusion Chips.gg never bothered to reply to the player's issue: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino prontobet	Status Closed	Jurisdiction	PAB Type
Issue summary --- Conclusion Player did not submit issue summary in English, did not respond to our questions. Case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Ivibettin	Status Closed	Jurisdiction	PAB Type
Issue summary "they have decided to close my account and subtract my profits" Conclusion Player did not respond when asked about their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LIGHTNING DATE	Status New	Jurisdiction	PAB Type
Issue summary The player submitted 2 PABs in a row for the same casino. I've asked them why. Conclusion Player did not respond to us -- both cases have been closed.

Casino	Status	Jurisdiction	PAB Type
Casino metaspins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are having an issue with a deposit method recommended by the casino. Conclusion After several days of unprovoked abuse from the player -- including little pictures of various farm animals, wtf??? -- we closed the case and terminated their Casinomeister account.

Casino	Status	Jurisdiction	PAB Type
Casino Ditobet.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, the casino has not paid their withdrawal, repeatedly asked for new documents, blocked them from chat and is not responding to emails. Conclusion The player took their complaint to the licensing agent and reached a settlement agreement, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 7bit casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player having difficulty logging into their account: "because the email adres i registred with was spelled wrong." Conclusion Casino had evidence of poorly executed fraudy BS. We banned the player for PAB abuse -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 4crowncasino.com, goldenlion.bet, ninecasino.com	Status Closed	Jurisdiction	PAB Type
Issue summary Unknown Conclusion Despite repeated requests, the player did not give us an summary of their issue. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1 Bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are "currently banned on all DAMA N.V Casinos without any specific reason given". Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino bet7	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they do not agree with their balance being confiscated and their country being blocked. Conclusion After several attempts the casino finally responded to say the player had been paid. The player confirmed this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Arctic casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion The casino refunded the player's deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bodog	Status Closed	Jurisdiction	PAB Type
Issue summary The player reported that he and his family had been using Bodog from the same address and computer without problems until the casino locked his account and the $70,000 balance. Conclusion The casino's ADR had previously ruled against the player but the casino is offering to refund the player's $40,000 deposits. Given the ADR's ruling and fact that the player openly admits to breaking the Terms there's not much more to be done here: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino GGBET	Status Closed	Jurisdiction	PAB Type
Issue summary Player failed verification. Conclusion GGBET neither acknowledged the player's issue nor did anything to resolve it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Cloudbet	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Axe Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that they received an error message when attempting to withdraw. They are now also getting when attempting to deposit. Conclusion Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino PlayOJO	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting for "a long time" for payment despite being verified. Conclusion Casino says player paid in full; player did not respond to repeated requests for confirmation of second half of payment. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 888.ca	Status Closed	Jurisdiction	PAB Type
Issue summary Bonus issue. Conclusion Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.

Casino	Status	Jurisdiction	PAB Type
Casino Sunrise Slots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says despite being verified and the withdrawals being approved, they have been waiting months for payment. Conclusion We contacted the casino and the player's payments promptly restarted. Player now reports that they have been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite having a balance and a pending withdrawal request, their account was locked with no explanation. Conclusion The casino paid the player in full but unfortunately the player's account will not be reopened. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino magicwin1	Status Closed	Jurisdiction	PAB Type
Issue summary Player says thay have not received their withdrawal payment. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Gamblii	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they lost money playing from a restricted country. Conclusion The casino never did reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Lovecasino.com and now Lovecasino1.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over 6 weeks for payment with the casino telling them to wait or ending chats. Conclusion No response from the casino. Case closed and a Casinomeister Warning has been posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Goldenbet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that after attempting to withdraw, the majority of their balance was confiscated with the casino claiming they had broken Terms. Conclusion Player confirms that their complaint has been resolved to their satisfaction.

Casino	Status	Jurisdiction	PAB Type
Casino Playgrand	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims they have repeatedly sent the casino their bank details in order to receive their payment but that twice "they [the casino] claimed too [sic] lose the email with my bank statement on therefore losing my personal banking details". Conclusion Casino claims payment has now been sent. Player did not respond to our questions or request for confirmation. Case closed.

October

Casino	Status	Jurisdiction	PAB Type
Casino bet777.today	Status Closed	Jurisdiction	PAB Type
Issue summary Player reports that the casino is holding their winnings but won't process their withdrawals nor respond to chat/email. Conclusion Casino did not respond to our attempts to discuss the player's issue. Case closed -- but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Lempi	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The player went on to block themselves from gaming sites including Casinomeister. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PrismCasino.com	Status Closed	Jurisdiction	PAB Type

Online Casino Complaints Summary 2023

PAB Status Explanation

2023 Summary Complaints

2023 Complaints by Month

2023 Complaints by Casino Status

2023 Complaints By Casino

January

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