Online Casino Complaints Summary 2023
Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.
2023 Summary Complaints
| Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Canceled |
|---|---|---|---|---|---|---|---|
| Created130 | In Progress1 | In Progress32 | Waiting for Response8 | On Hold0 | Resolved54 | Closed34 | Cancelled0 |
2023 Complaints by Month
| Month | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| March | Created40 | New1 | In Progress18 | Waiting for Response5 | On Hold0 | Resolved11 | Closed4 | Cancelled0 |
| February | Created45 | New0 | In Progress11 | Waiting for Response3 | On Hold0 | Resolved21 | Closed10 | Cancelled0 |
| January | Created45 | New0 | In Progress3 | Waiting for Response0 | On Hold0 | Resolved22 | Closed20 | Cancelled0 |
| Total | Created130 | New1 | In Progress32 | Waiting for Response8 | On Hold0 | Resolved54 | Closed34 | Cancelled0 |
2023 Complaints by Casino Status
| Casino Status | Created | New | In Progress | waiting for Response | On Hold | Resolved | Closed |
|---|---|---|---|---|---|---|---|
| Accredited | Created21 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Grey Zone | Created0 | New0 | In Progress 0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| BFF | Created0 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Rogue - Not recommended | Created3 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| Not Reviewed | Created106 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
| Total | Created130 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
2023 Complaints By Casino
| Casino | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| 1Red casino/Neospin casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| 21Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| 32Red Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| 3Dice Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| 888 Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Axe Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| AztecWins | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Bet-At-Home | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Betfair | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Betfair.it | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Betnomi | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed1 | cancelled0 |
| BetOnline | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Betstro | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Bitstarz Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| BoomCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| LeoVegas Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Bovada Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Campeonbet | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| CasinoNapoli | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Club player casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Club Player | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| ClubRiches | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Dublinbet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Elite24Bet | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| Energy Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Fairspin | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| GGbet | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| GoldRiverStar | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Goldwin | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Greatwin1 | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Grosvenor | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Hallmark casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| HighRoller Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Histakes | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| IceCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Jackpot Village | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Jupi casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Katsubet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| LeoVegas Casino | Created3 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved2 | Closed0 | cancelled0 |
| LeoVegas Casino | Created3 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved2 | Closed0 | cancelled0 |
| Lilibet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Lordping | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| LuckyLand | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| LuxuryCasino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| MegaCasino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Metaspins | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Miamijackpots | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Mr Vegas Casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Mr Green Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Mystake.com | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| N1 Casino | Created3 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved3 | Closed0 | cancelled0 |
| NewVegas | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Nutty Bingo | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| OrbitExchange | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Pinnacle | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| PlayOJO Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed1 | cancelled0 |
| Playboom | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| PlayOJO Casino | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed1 | cancelled0 |
| Pledoo | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Pokerstars | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Posh Casino | Created2 | New0 | In Progress2 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Progress Play - Casino Palace | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Qbet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Red Cherry | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Ricardo’s | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Ruby slots casino | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Simbaslots | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Slotastic | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Slots Capital | Created1 | New0 | In Progress0 | Waiting for Response1 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Slotum Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| Slotwolf Casino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Spin Oasis Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| SpinCasino | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Sunriseslots | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Svenplay | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| VegasWild | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Velvet Spins casino | Created1 | New1 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| Videoslots | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| WinnerCasino.bet | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Yeti Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Yukon Gold | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved1 | Closed0 | cancelled0 |
| Zinkra | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| duelz.com | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| elite24bet | Created2 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed2 | cancelled0 |
| NordicBet Casino | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| softswiss | Created1 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved0 | Closed1 | cancelled0 |
| solcasino.io | Created1 | New0 | In Progress1 | Waiting for Response0 | On Hold0 | Resolved0 | Closed0 | cancelled0 |
| TotalTotal | Total Created99 | Total Created1 | Total In Progress38 | Total waiting for Response 8 | Total On Hold0 | Total Solved29 | Total Closed37 | Total Cancelled |
January
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetonline |
StatusClosed |
JurisdictionOther |
PAB TypeT&C Dispute |
|
|
Issue summary
"I was playing windfall poker at betonline. I played a $10 windfall and low and behold, out pops a $1,000 prize. The 2 other players and myself were discussing just splitting the pot .. We all 3 clicked the "make deal" button. After about 30 seconds, the game ended and 2 of us did not get any of the prize split while one person was awarded the entire jackpot."
Conclusion
Casino said "Please be informed that the player who selected the deal chose pay out by chip position; he was the chip leader." Player was satisfied with this explanation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWinnerCasino.bet |
StatusResolved |
JurisdictionFake |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting over a week for their withdrawal -- longer than the 48 hours stated in the casino's Terms.
Conclusion
The player got paid, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinosoftswiss |
StatusClosed |
JurisdictionCuraçao - Unspecified |
PAB TypeOther |
|
|
Issue summary
Player says that after seven years as a "regular customer", they have been blocked from all the platform's casinos without warning or explanation, and have been unable to get a response from the casino.
Conclusion
Softswiss has stated that they have a number of reason they do not want this player back and that all financial obligations to the player were fulfilled before the accounts were closed. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpin Oasis Casino |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Players says they've been waiting 2 months for their withdrawal and the casino has been unresponsive.
Conclusion
No response from the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet-at-home |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeOther |
|
|
Issue summary
Player says the casino confiscated their winnings and closed their account claiming Terms were violated. Player admits this happened 8 years ago.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player says that despite being verified, their account was "deactivated ... mid game for basic checks" a week ago and the casino has not responded to emails since.
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSimbaslots |
StatusClosed |
JurisdictionAlderney |
PAB TypeKYC |
|
|
Issue summary
The player says that after being unable to pass KYC, their winnings were confiscated, their deposit refunded and their account closed.
Conclusion
The casino said they would only discuss the player's case with the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinonordicbet |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeBonus |
|
|
Issue summary
Appears that casino says the player broke Terms with their bonus.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetnomi |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypeSource of Wealth |
|
|
Issue summary
Player having difficulty with SoW procedures.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoelite24bet |
StatusClosed |
JurisdictionN/A - Site Closed |
PAB TypeNon-payment |
|
|
Issue summary
Player says casino closed without paying their withdrawal.
Conclusion
No response at all from the casino, not entirely unexpected since they've closed their doors and shut down the site. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32red |
StatusClosed |
JurisdictionUKGC |
PAB Type |
|
|
Issue summary
Self-exclusion issue. player was requesting that the casino revisit their complaint from 2017 and provide refunds.
Conclusion
Casino said they were still satisfied with their 2017 decision and wouldn't be re-opening the case. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYukonGold |
StatusResolved |
JurisdictionKahnawake Gaming Commission |
PAB TypeNon-payment |
|
|
Issue summary
Player has run into difficulties withdrawing and is unable to contact the casino.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPokerstars |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeBonus |
|
|
Issue summary
Player says that despite website promise, there was no bonus given but the casino confiscated their winnings for unclear reasons.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFairspin |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeNon-payment |
|
|
Issue summary
Despite previous successful withdrawals, the player says the casino has not paid the last three.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotum |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
|
Issue summary
Player says casino closed their account and confiscated their winnings claiming they had multiple accounts.
Conclusion
The casino provided good proof of the multiple accounts and that the player had in fact previously claimed "gambling addiction". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoElite24Bet |
StatusClosed |
JurisdictionN/A - Site Closed |
PAB TypeOther |
|
|
Issue summary
Player says deposit left their bank account but did not appear in their casino account, the casino was unresponsive and now the site has gone down. Player says they would like their deposit back.
Conclusion
No response from the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRedCherry |
StatusResolved |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says that despite "one day payouts" promise, they have been waiting ten days.
Conclusion
The casino provided evidence of payment while the player had told us nothing about it. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
|
Issue summary
Player having difficulty with verification document requests.
Conclusion
The player reported having been paid. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino21Casino |
StatusClosed |
JurisdictionUKGC |
PAB TypeNon-payment |
|
|
Issue summary
Player says after requesting a withdrawal and submitting documents, they received an email from the casino saying they had "used the casino in bath faith and your account has been terminated and winnings confiscated".
Conclusion
For two months the casino had no response to the player's complaint but we finally found someone on Skype that would only say "player failed KYC" but offered no evidence or supporting material. Case closed and 21Casino down-graded at Casinomeister for shabby handling and non-cooperation on player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHistakes |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
|
Issue summary
Player says they deposited but casino claims deposit never arrived.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKatsubet |
StatusResolved |
JurisdictionTo Be Determined |
PAB TypeKYC |
|
|
Issue summary
Player says they have repeatedly sent in every type of document and photo requested but their withdrawal has been cancelled and their account not yet verified.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeKYC |
|
|
Issue summary
Player feels the casino is stalling their withdrawal with document requests.
Conclusion
Player started a public thread about their issue immediately after submitting. Waiting to hear whether they prefer to post on the forums or continue with a PAB. Player chose to continue with PAB and has now been paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoQbet |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypeResponsible Gambling |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetstro |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeBonus |
|
|
Issue summary
Player says their winnings were cancelled after the casino accused them of breaking Terms. Player adds that they have also been unable to withdraw their original deposit.
Conclusion
The casino people have not yet replied to the player's case. Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoProgress Play - Casino Palace |
StatusClosed |
JurisdictionUKGC |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says their winnings have been confiscated and the casino has accused them of being an advantage player.
Conclusion
Casino said the player must go to their ADR. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMegaCasino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeT&C Dispute |
|
|
Issue summary
Player balance was confiscated AFTER being reassured by Support that all was well.
Conclusion
Turns out the player had violated the casino's bonus Terms, and then they took the case to eCOGRA thus violating the PAB Rules. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Ontario |
StatusClosed |
JurisdictioniGaming Ontario |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting 11 days for payment.
Conclusion
Unfortunately 888 casinos are all 100% "talk to the hand" when it comes to player complaints. We first posted a Casinomeister Warning about this in 2012 and nothing has changed since. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino3dice |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBovada |
StatusResolved |
JurisdictionCuraçao 1668/JAZ |
PAB TypeOther |
|
|
Issue summary
Player says their account has been blocked for a month while the casino is "investigating".
Conclusion
Bovada refuses to discuss player issues, but they kindly invite the player to submit their case to their IN HOUSE dispute resolution office. Obviously the concept of unbiased dispute arbitration hasn't made it to their corner of the world yet. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeKYC |
|
|
Issue summary
Player having difficulties with KYC.
Conclusion
Casino promptly paid the player, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClubRiches |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeNon-payment |
|
|
Issue summary
Player claims casino "stole 10k due to their system error", namely an error in computing the player's progress through the wagering requirements.
Conclusion
The casino has proposed a solution wherein they would reinstate the player's winnings and bonus position and allow them to complete the requirements. We passed that on to the player but they never responded. The case was closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayojo |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
|
Issue summary
Despite being verified, player is still being shown verification requests when trying to withdraw.
Conclusion
Case in progress.
|
||||
February
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair |
StatusIn Progress |
JurisdictionOther |
PAB TypeOther |
|
|
Issue summary
Player says their account was closed 30 minutes after they deposited -- without explanation. They would like their deposit returned and that appears to be taking overly long.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldRiverStar |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says casino has not paid and is unresponsive on all channels.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRicardo’s |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting over a month for payment while the casino has been unresponsive.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMr Vegas |
StatusWaiting for Response |
JurisdictionMalta (MGA) |
PAB TypeSource of Wealth |
|
|
Issue summary
Player says they have been struggling with SoW for a month.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotastic |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says casino citing Terms that do not apply to their case.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBoris731 |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYetiCasino |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting more than four days for their withdrawal.
Conclusion
Casino's payment processor was known to be a little on the sluggish side but player reported payment received within 24 hours, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAztecWins |
StatusResolved |
JurisdictionUKGC |
PAB TypeKYC |
|
|
Issue summary
The casino is rejecting all documents and not processing the player's withdrawal.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting two months and counting for payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitStarz |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says the casino has confiscated their winnings and clocked their account, accusing them of multiple accounts.
Conclusion
Player did not respond to us despite repeated attempts. PAB closed as per procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDublinbet |
StatusClosed |
JurisdictionCuraçao 1668/JAZ |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says that their balance was confiscated and their account blocked with the casino claiming a Terms violation.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoNapoli |
StatusWaiting for Response |
JurisdictionNone/Unspecified |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says their entire balance was confiscated with the casino claiming a Terms violation.
Conclusion
The player admits they didn't read the Terms and asks that the casino overlook their subsequent violations because "it was my first offense", case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIceCasino |
StatusClosed |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeNon-payment |
|
|
Issue summary
Player says that despite having a verified account, they are unable to withdraw.
Conclusion
Player did not respond to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrosvenor |
StatusClosed |
JurisdictionTo Be Determined |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting over a week for withdrawals.
Conclusion
Player did not respond to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrGreen |
StatusClosed |
JurisdictionUKGC |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Mr Green is strictly "Talk To The Hand" on player complaints, as are all casinos in the William Hill group. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
|
Issue summary
Player says it is impossible to supply a document that the casino asks for.
Conclusion
The casino accepted the player's document(s) and promptly paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoduelz.com |
StatusClosed |
JurisdictionUKGC |
PAB TypeOther |
|
|
Issue summary
Player expected unplayed deposit to be returned after closing account but it was not.
Conclusion
Duelz is 100% "Talk To The Hand" when it comes to player complaints and so too it was here. Contrary to their claim that they'd contact the player, the player reports total non-responsiveness from the casino in spite of an unpaid balance. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayboom |
StatusClosed |
JurisdictionCosta Rica |
PAB TypeOther |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Player has finally read the Forum and PAB Rules. The casino failed to respond to the player's issue; we will be posting a Casinomeister Warning in due course.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunriseslots |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says winnings were confiscated with the casino claiming they broke Terms. Player claims these Terms are "hidden" on a second page.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAxeCasino |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeNon-payment |
|
|
Issue summary
Player having difficulty making withdrawals after a large win.
Conclusion
Player reports casino has paid per the limits specified in the Terms. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeSource of Wealth |
|
|
Issue summary
Player says they have submitted a large number of documents but their withdrawal requests are still being rejected.
Conclusion
Casino had serious concerns regarding the player's SOW, that seems to have been resolved. Player reports successful withdrawal.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusIn Progress |
JurisdictionNone/Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been trying to withdraw since mid-December 2022 with the casino giving a variety of reasons for the delay and then silence.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMystake.com |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
After a month of trying the casino people have finally come forward to discuss the player's issue: case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLilibet |
StatusResolved |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
|
Issue summary
Player concerned withdrawal may not be as speedy as advertised given that they have already been waiting 48 hours. "Interesting to see how this goes."
Conclusion
The player reported "the funds paid to my account after 5 days of waiting". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetnomi |
StatusResolved |
JurisdictionN/A - Site Closed |
PAB TypeSource of Wealth |
|
|
Issue summary
Player having difficulty with Source of Wealth process.
Conclusion
The player reports that the casino finally resolved the issue, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldwin |
StatusIn Progress |
JurisdictionCuraçao 1668/JAZ |
PAB TypeNon-payment |
|
|
Issue summary
After placing in a tournament, the player says they were contacted and informed that their winning "from the tournament will be treated as a no deposit bonus".
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSvenplay |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeNon-payment |
|
|
Issue summary
Player says winnings have been confiscated but that the casino was vague in their accusation that Terms were broken.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1Red casino/Neospin casino |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino claims they aren't responsible to the player for self-exclusion care since the other casino(s) involved are under a different license. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsCapital |
StatusWaiting for Response |
JurisdictionCuraçao - Unspecified |
PAB TypeNon-payment |
|
|
Issue summary
Player says their withdrawal was cancelled with no reason given and they have been unable to get a response from the casino.
Conclusion
Payments are now being processed, case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBoomCasino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player finally received their refunded deposits, case closed.
|
||||
March
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVelvet Spins casino |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRuby slots casino |
StatusWaiting for Response |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClub player casino |
StatusIn Progress |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGGbet |
StatusWaiting for Response |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMiamijackpots |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says the casino has cited a Terms violation and confiscated their winnings.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckyLand |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeNon-payment |
|
|
Issue summary
Player says the casino "refuses to pay and blocked my account".
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJupi casino |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeBonus |
|
|
Issue summary
Player says casino confiscted their winnings claiming they did not meet the wagering requirements for a bonus. Player objects.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOrbitExchange |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player claims "someone else" placed a bet from his account.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHighroller |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpot Village |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeBonus |
|
|
Issue summary
Player said that after winning with a bonus they were locked out of their account.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotwolf |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have been waiting a month for their withdrawal and have been unable to reach anyone at the casino to find out what the problem is.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCampeonbet |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
|
Issue summary
Player says that despite being in a restricted country, their documents were accepted and their account was verified. Player would like their deposits returned.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPinnacle |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
|
Issue summary
Player has submitted in Russian; we've asked for them to get help translating into English.
Conclusion
Waiting for issue summary in English.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHallmark casino |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player says casino first "ignored" them, then only approved a reduced withdrawal. Player denies using bonus.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClubPlayer |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeBonus |
|
|
Issue summary
Unclear. Asking for clarification.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinCasino |
StatusIn Progress |
JurisdictionKahnawake Gaming Commission |
PAB TypeNon-payment |
|
|
Issue summary
Player says they have not received withdrawal and that casino claims it was sent.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinosolcasino.io |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeNon-payment |
|
|
Issue summary
--
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair.it |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
This PAB has been cancelled as player submitted two PABs for the same issue.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegasWild |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says they received an email confirming their withdrawal -- but one tenth of what they requested with the casino claiming it was "a goodwill payment" as they had broken Terms.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNutty Bingo |
StatusIn Progress |
JurisdictionUKGC |
PAB TypeOther |
|
|
Issue summary
Player says their account was closed, documents were requested and submitted, they received an email from the casino addressed to a different name and no news regarding their withdrawal.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeNon-payment |
|
|
Issue summary
Player having difficult withdrawing.
Conclusion
Player says that full payment took longer than advertised by the casino, but receive the full amount they did. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMetaspins |
StatusClosed |
JurisdictionCuraçao 365/JAZ |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says the casino informed them that their winnings have been cancelled and their account has been closed due to a Terms violation. Player denies everything and says the evidence -- which they've never seen -- is fake.
Conclusion
The casino provided ample evidence to support their decisions against the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZinkra |
StatusIn Progress |
JurisdictionMalta (MGA) |
PAB TypeSelf-Exclusion |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEnergy Casino |
StatusClosed |
JurisdictionMalta (MGA) |
PAB TypeT&C Dispute |
|
|
Issue summary
Player says that after submitting documents to the casino, their account was closed with some unclear mention of Terms violations.
Conclusion
Player took the issue to the ADR without advising or informing us, case closed. Player advised to read and respect the PAB Rules should they ever have cause to ask for our assistance again.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLordping |
StatusResolved |
JurisdictionMalta (MGA) |
PAB TypeKYC |
|
|
Issue summary
Player says they have submitted their documents for verification but that when then they try to withdraw, there is a message saying they must upload their documents first.
Conclusion
The player says "The casino has responded to me and the complaint is resolved." Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNewVegas |
StatusClosed |
JurisdictionNone/Unspecified |
PAB TypeOther |
|
|
Issue summary
Player says they are being charged processing fees on a Progressive win where no information regarding such fees was available on the casino's site and they only learned of this when they started making withdrawal requests.
Conclusion
The casino insists that the processing fees are necessary and is not open to further discussion on the subject. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusIn Progress |
JurisdictionTo Be Determined |
PAB TypeOther |
|
|
Issue summary
Player says they have been locked out of their account as it is "under review" and the casino will give no further information.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPledoo |
StatusWaiting for Response |
JurisdictionTo Be Determined |
PAB TypeUnknown |
|
|
Issue summary
?
Conclusion
Awaiting English translation.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuxuryCasino |
StatusIn Progress |
JurisdictionCuraçao - Unspecified |
PAB TypeOther |
|
|
Issue summary
Player says their balance has been changing in a manner unrelated to their play.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGreatwin1 |
StatusIn Progress |
JurisdictionCuraçao 8048 /JAZ |
PAB TypeOther |
|
|
Issue summary
---
Conclusion
Case in progress.
|
||||