Online Casino Complaints Summary 2023
Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.
PAB Status Explanation
- New: Default status when a complaint is opened.
- InProgress: We’re working on the case.
- WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
- Resolved: Player’s complaint was resolved in a manner favorable to them.
- Closed: Player’s complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.
2023 Summary Complaints
| Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Canceled |
|---|---|---|---|---|---|---|---|
| Created618 | In Progress0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved309 | Closed302 | Cancelled3 |
2023 Complaints by Month
| Month | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
| December | Created62 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved23 | Closed39 | Cancelled0 |
| November | Created59 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved29 | Closed29 | Cancelled0 |
| October | Created56 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved21 | Closed33 | Cancelled2 |
| September | Created61 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved43 | Closed17 | Cancelled0 |
| August | Created45 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved21 | Closed24 | Cancelled0 |
| July | Created63 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved36 | Closed27 | Cancelled0 |
| June | Created45 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved21 | Closed23 | Cancelled0 |
| May | Created41 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved21 | Closed19 | Cancelled1 |
| April | Created48 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved26 | Closed22 | Cancelled0 |
| March | Created48 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved18 | Closed29 | Cancelled0 |
| February | Created45 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved27 | Closed18 | Cancelled0 |
| January | Created45 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved23 | Closed22 | Cancelled0 |
| Total | Created618 | New0 | In Progress0 | Waiting for Response0 | On Hold0 | Resolved309 | Closed302 | Cancelled3 |
2023 Complaints by Casino Status
| Casino Status | Created | New | In Progress | waiting for Response | On Hold | Resolved | Closed |
|---|---|---|---|---|---|---|---|
| Accredited | Created80 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Grey Zone | Created0 | New0 | In Progress 0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| BFF | Created0 | New0 | In Progress0 | Waiting for response0 | On Hold0 | Resolved0 | Closed0 |
| Rogue - Not recommended | Created20 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved0 | Closed0 |
| Not Reviewed | Created518 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
| Total | Created618 | New0 | In Progress0 | Waiting for response 0 | On Hold0 | Resolved 0 | Closed 0 |
2023 Complaints By Casino
| Casino | Created | New | In Progress | Waiting for Response | On Hold | Resolved | Closed | Cancelled |
|---|---|---|---|---|---|---|---|---|
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January
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetonline |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
"I was playing windfall poker at betonline. I played a $10 windfall and low and behold, out pops a $1,000 prize. The 2 other players and myself were discussing just splitting the pot .. We all 3 clicked the "make deal" button. After about 30 seconds, the game ended and 2 of us did not get any of the prize split while one person was awarded the entire jackpot."
Conclusion
Casino said "Please be informed that the player who selected the deal chose pay out by chip position; he was the chip leader." Player was satisfied with this explanation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWinnerCasino.bet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over a week for their withdrawal -- longer than the 48 hours stated in the casino's Terms.
Conclusion
The player got paid, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinosoftswiss |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after seven years as a "regular customer", they have been blocked from all the platform's casinos without warning or explanation, and have been unable to get a response from the casino.
Conclusion
Softswiss has stated that they have a number of reason they do not want this player back and that all financial obligations to the player were fulfilled before the accounts were closed. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpin Oasis Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says they've been waiting 2 months for their withdrawal and the casino has been unresponsive.
Conclusion
No response from the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet-at-home |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino confiscated their winnings and closed their account claiming Terms were violated. Player admits this happened 8 years ago.
Conclusion
No response from the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, their account was "deactivated ... mid game for basic checks" a week ago and the casino has not responded to emails since.
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSimbaslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player says that after being unable to pass KYC, their winnings were confiscated, their deposit refunded and their account closed.
Conclusion
The casino said they would only discuss the player's case with the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinonordicbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Appears that casino says the player broke Terms with their bonus.
Conclusion
The casino checked and rechecked their evidence in the case and assured us that the player was guilty of fraud although they weren't willing to share that evidence with us. The player decided to take their case to court. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetnomi |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with SoW procedures.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoelite24bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino closed without paying their withdrawal.
Conclusion
No response at all from the casino, not entirely unexpected since they've closed their doors and shut down the site. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue. player was requesting that the casino revisit their complaint from 2017 and provide refunds.
Conclusion
Casino said they were still satisfied with their 2017 decision and wouldn't be re-opening the case. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYukonGold |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has run into difficulties withdrawing and is unable to contact the casino.
Conclusion
Player reports the issue resolved.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPokerstars |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite website promise, there was no bonus given but the casino confiscated their winnings for unclear reasons.
Conclusion
Player abandoned this PAB. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFairspin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Despite previous successful withdrawals, the player says the casino has not paid the last three.
Conclusion
Player played away their balance. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotum |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino closed their account and confiscated their winnings claiming they had multiple accounts.
Conclusion
The casino provided good proof of the multiple accounts and that the player had in fact previously claimed "gambling addiction". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoElite24Bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says deposit left their bank account but did not appear in their casino account, the casino was unresponsive and now the site has gone down. Player says they would like their deposit back.
Conclusion
No response from the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRedCherry |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite "one day payouts" promise, they have been waiting ten days.
Conclusion
The casino provided evidence of payment while the player had told us nothing about it. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with verification document requests.
Conclusion
The player reported having been paid. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino21Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says after requesting a withdrawal and submitting documents, they received an email from the casino saying they had "used the casino in bath faith and your account has been terminated and winnings confiscated".
Conclusion
For two months the casino had no response to the player's complaint but we finally found someone on Skype that would only say "player failed KYC" but offered no evidence or supporting material. Case closed and 21Casino down-graded at Casinomeister for shabby handling and non-cooperation on player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHistakes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they deposited but casino claims deposit never arrived.
Conclusion
No response from that casino, case closed. A Casinomeister Warning will be posted alerting players to the fact that this casino is ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKatsubet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have repeatedly sent in every type of document and photo requested but their withdrawal has been cancelled and their account not yet verified.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels the casino is stalling their withdrawal with document requests.
Conclusion
Player started a public thread about their issue immediately after submitting. Waiting to hear whether they prefer to post on the forums or continue with a PAB. Player chose to continue with PAB and has now been paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoQbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetstro |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were cancelled after the casino accused them of breaking Terms. Player adds that they have also been unable to withdraw their original deposit.
Conclusion
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoProgress Play - Casino Palace |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings have been confiscated and the casino has accused them of being an advantage player.
Conclusion
Casino said the player must go to their ADR. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMegaCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player balance was confiscated AFTER being reassured by Support that all was well.
Conclusion
Turns out the player had violated the casino's bonus Terms, and then they took the case to eCOGRA thus violating the PAB Rules. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Ontario |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting 11 days for payment.
Conclusion
Unfortunately 888 casinos are all 100% "talk to the hand" when it comes to player complaints. We first posted a Casinomeister Warning about this in 2012 and nothing has changed since. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino3dice |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBovada |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account has been blocked for a month while the casino is "investigating".
Conclusion
Bovada refuses to discuss player issues, but they kindly invite the player to submit their case to their IN HOUSE dispute resolution office. Obviously the concept of unbiased dispute arbitration hasn't made it to their corner of the world yet. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulties with KYC.
Conclusion
Casino promptly paid the player, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClubRiches |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims casino "stole 10k due to their system error", namely an error in computing the player's progress through the wagering requirements.
Conclusion
The casino has proposed a solution wherein they would reinstate the player's winnings and bonus position and allow them to complete the requirements. We passed that on to the player but they never responded. The case was closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayojo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Despite being verified, player is still being shown verification requests when trying to withdraw.
Conclusion
Case in progress.
|
||||
February
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was closed 30 minutes after they deposited -- without explanation. They would like their deposit returned and that appears to be taking overly long.
Conclusion
Unfortunately Betfair are "talk to the hand" specialists and we have, as expected, had no response from them. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldRiverStar |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino has not paid and is unresponsive on all channels.
Conclusion
We had no response from the casino on the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRicardo’s |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over a month for payment while the casino has been unresponsive.
Conclusion
We had no response from the casino people regarding this case. Case closed but a Casinomeister Warning will be posted against Ricardo's for non-responsiveness to player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMr Vegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been struggling with SoW for a month.
Conclusion
Player did not respond to us -- case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotastic |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino citing Terms that do not apply to their case.
Conclusion
The casino insisted the Terms did apply to the player's circumstances and stood by them. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBoris731 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The player had changed licensing jurisdictions and assumed their self-exclusion should apply across jurisdictions. This is a bad assumption because that's not at all the case. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYetiCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting more than four days for their withdrawal.
Conclusion
Casino's payment processor was known to be a little on the sluggish side but player reported payment received within 24 hours, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAztecWins |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
The casino is rejecting all documents and not processing the player's withdrawal.
Conclusion
Player says they have received payment. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting two months and counting for payment.
Conclusion
The casino people reported that the player had been paid. The player eventually confirmed this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitStarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino has confiscated their winnings and clocked their account, accusing them of multiple accounts.
Conclusion
Player did not respond to us despite repeated attempts. PAB closed as per procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDublinbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that their balance was confiscated and their account blocked with the casino claiming a Terms violation.
Conclusion
Player has takedn their case to Curacao e-Gaming. As per PAB rules, we are closing this case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoNapoli |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their entire balance was confiscated with the casino claiming a Terms violation.
Conclusion
The player admits they didn't read the Terms and asks that the casino overlook their subsequent violations because "it was my first offense", case in progress. Update: player stopped responding to us, so case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIceCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite having a verified account, they are unable to withdraw.
Conclusion
Player did not respond to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGrosvenor |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over a week for withdrawals.
Conclusion
Player did not respond to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrGreen |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Mr Green is strictly "Talk To The Hand" on player complaints, as are all casinos in the William Hill group. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says it is impossible to supply a document that the casino asks for.
Conclusion
The casino accepted the player's document(s) and promptly paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoduelz.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player expected unplayed deposit to be returned after closing account but it was not.
Conclusion
Duelz is 100% "Talk To The Hand" when it comes to player complaints and so too it was here. Contrary to their claim that they'd contact the player, the player reports total non-responsiveness from the casino in spite of an unpaid balance. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayboom |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Player has finally read the Forum and PAB Rules. The casino failed to respond to the player's issue; we will be posting a Casinomeister Warning in due course.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunriseslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says winnings were confiscated with the casino claiming they broke Terms. Player claims these Terms are "hidden" on a second page.
Conclusion
Player decided to take their case to another mediator, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAxeCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty making withdrawals after a large win.
Conclusion
Player reports casino has paid per the limits specified in the Terms. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have submitted a large number of documents but their withdrawal requests are still being rejected.
Conclusion
Casino had serious concerns regarding the player's SOW, that seems to have been resolved. Player reports successful withdrawal.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been trying to withdraw since mid-December 2022 with the casino giving a variety of reasons for the delay and then silence.
Conclusion
The casino people provided evidence that the player had been paid but the player was no longer available to discuss their complaint. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMystake.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
After a month of trying the casino finally had someone step up to say they'd look into the case. They did not, same utter silence we'd had before. Case closed and a Warning will be posted against the casino for ignoring player issues.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLilibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player concerned withdrawal may not be as speedy as advertised given that they have already been waiting 48 hours. "Interesting to see how this goes."
Conclusion
The player reported "the funds paid to my account after 5 days of waiting". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetnomi |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with Source of Wealth process.
Conclusion
The player reports that the casino finally resolved the issue, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldwin |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
After placing in a tournament, the player says they were contacted and informed that their winning "from the tournament will be treated as a no deposit bonus".
Conclusion
Casino claims they resolved the issue with the player. Unfortunately, the player did not respond to our request for confirmation.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSvenplay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says winnings have been confiscated but that the casino was vague in their accusation that Terms were broken.
Conclusion
Player did not respond to us, so we have closed this PAB.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1Red casino/Neospin casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino claims they aren't responsible to the player for self-exclusion care since the other casino(s) involved are under a different license. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsCapital |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal was cancelled with no reason given and they have been unable to get a response from the casino.
Conclusion
Player said they have been verified and payment received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBoomCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player finally received their refunded deposits, case closed.
|
||||
March
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasigo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have received a variety of explanations, but no payment.
Conclusion
Player asked us to close this case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their balance was confiscated with the casino claiming they broke the Terms. Player adds they were not "informed" of the Terms and that the "the casino had no software to enforce this restriction".
Conclusion
Player took case to their national police, so we were obligated to withdraw.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were not notified about a bonus ban on their account.
Conclusion
Player says they have contacted a rep here on site and is satisfied with the response.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBritain Bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that casino confiscated their winnings accusing them of breaking Terms.
Conclusion
The casino told the player to take their complaint to their designated ADR, namely eCOGRA. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldenbet Mystake and Roletto |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player says they are "pursuing legal channels" so that's us out as per PAB proceedures. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been verified but not paid. It is unclear how long the player has been waiting post-verification.
Conclusion
Player did not respond to our request for clarification -- PAB closed as per procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMangaCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Unfortunately the player's complaint was based on the assumption that self-exclusion at one casino automatically applies to all other sister casinos. This is very much NOT the case, self-exclusion is almost always specific to a single casino unless stated AND CONFIRMED otherwise by the casino. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVelvetSpins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, they have been waiting over three weeks for payment.
Conclusion
We asked the player for evidence related to their case, got no response. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRuby Slots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player requested a withdrawal and was locked out.
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClub Player casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player tried to withdraw and was locked out of their account without reason(s) given.
Conclusion
We needed more information from the player regarding their case but they failed to respond. After three attempts and no reply we closed the case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGGbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player submitted their issue in Polish, details unknown.
Conclusion
Player ignored our requests to follow the PAB procedures, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMiamijackpots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino has cited a Terms violation and confiscated their winnings.
Conclusion
The player had exhausted their real money balance and had taken free spins to continue playing. Obviously the free spins had a Max WD limit and that was why the player's balance was reduced. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckyLand |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino "refuses to pay and blocked my account".
Conclusion
The casino claimed they couldn't discuss the player's case "for security reasons". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJupi casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino confiscted their winnings claiming they did not meet the wagering requirements for a bonus. Player objects.
Conclusion
The player did not respond to questions regarding their case, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOrbitExchange |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims "someone else" placed a bet from his account.
Conclusion
OrbitExchange refused to discuss the player's complaint, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHighroller |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player had self-excluded while the casino was under prior ownership. The new owners claim that such data was not part of their purchase and they are therefor unaware of any pre-existing self-exclusions. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpot Village |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player said that after winning with a bonus they were locked out of their account.
Conclusion
Player did not respond to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotwolf |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting a month for their withdrawal and have been unable to reach anyone at the casino to find out what the problem is.
Conclusion
The casino says that payment was successfully processed through to the player, waiting for the player to confirm this. Player reports they have been paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCampeonbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being in a restricted country, their documents were accepted and their account was verified. Player would like their deposits returned.
Conclusion
No response from the casino after several attempts, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPinnacle |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has submitted in Russian; we've asked for them to get help translating into English.
Conclusion
Waiting for issue summary in English. Player did not respond to us -- case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHallmark casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino first "ignored" them, then only approved a reduced withdrawal. Player denies using bonus.
Conclusion
Player became unresponsive. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClubPlayer |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unclear. Asking for clarification.
Conclusion
Player stopped responding to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have not received withdrawal and that casino claims it was sent.
Conclusion
The player was unavailable to respond to questions, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinosolcasino.io |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
After accruing considerable winnings the players account was blocked and all withdrawal requests were placed under review. The casino claimed their processor have to "verify new players" but nothing was happening.
Conclusion
Player reports that their account has been reopened and full access to their balance restored, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair.it |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
This PAB has been cancelled as player submitted two PABs for the same issue.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVegasWild |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they received an email confirming their withdrawal -- but one tenth of what they requested with the casino claiming it was "a goodwill payment" as they had broken Terms.
Conclusion
The casino ignored several attempts to discuss the issue. Case closed. A Casinomeister Warning will be posted to alert players to the fact that this casino is ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNutty Bingo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was closed, documents were requested and submitted, they received an email from the casino addressed to a different name and no news regarding their withdrawal.
Conclusion
Player reported the problem resolved and payment received, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficult withdrawing.
Conclusion
Player says that full payment took longer than advertised by the casino, but receive the full amount they did. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMetaspins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino informed them that their winnings have been cancelled and their account has been closed due to a Terms violation. Player denies everything and says the evidence -- which they've never seen -- is fake.
Conclusion
The casino provided ample evidence to support their decisions against the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZinkra |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player had assumed that sister casinos were obliged to honour SE requests. Under the Malta license this is NOT the case so the casino is not at fault here, at least insofar as the terms of their license are concerned. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEnergy Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after submitting documents to the casino, their account was closed with some unclear mention of Terms violations.
Conclusion
Player took the issue to the ADR without advising or informing us, case closed. Player advised to read and respect the PAB Rules should they ever have cause to ask for our assistance again.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLordping |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have submitted their documents for verification but that when then they try to withdraw, there is a message saying they must upload their documents first.
Conclusion
The player says "The casino has responded to me and the complaint is resolved." Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNewVegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are being charged processing fees on a Progressive win where no information regarding such fees was available on the casino's site and they only learned of this when they started making withdrawal requests.
Conclusion
The casino insisted that the processing fees were necessary but eventually caved in and only charged the player half of what they'd originally intended. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been locked out of their account as it is "under review" and the casino will give no further information.
Conclusion
The player had dozens of accounts at the casino under variations of their name, some under Gamstop, and deposits were returned. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPledoo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
?
Conclusion
Awaiting English translation. Player did not responde to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuxuryCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their balance has been changing in a manner unrelated to their play.
Conclusion
Casino says player must go to designated ADR. Case closed here.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGreatwin1 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claimed they were having problems getting paid their winnings, asked for help getting the casino to cooperate.
Conclusion
The casino gave evidence that the player had multiple accounts and that the second account (with the winnings) had been closed for Terms violations. The player had gone AWOL, never responded to our request for confirmation of these claims. Case closed.
|
||||
April
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite uploading all requested documents, their withdrawal has been cancelled and their account suspended without explanation.
Conclusion
After 51 days the player's case was finally resolved, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotoCash |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was blocked as their country is restricted -- but that the Terms fail to mention this.
Conclusion
The casino says they've updated their Terms to properly exclude the player's country. Casino reports being paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "Bitstarz stole my money in 2018 refuses to pay"
Conclusion
Player has been unresponsive since submitting their PAB. After multiple attempts, we have been unable to elicite a response. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite providing all the requested documentation, their account was closed and they have not been paid.
Conclusion
Casino provided good evidence that the player was a fraud, case and player's account at Casinomeister both closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDuckyLuck |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is concerned about the legitimacy of the casino given the amount of personal information they are asking for.
Conclusion
Player stopped responding to us so we have closed this case as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlottica |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they haven't received their winnings after nearly two weeks.
Conclusion
Unfortunately, the casino says "their Rules" won't allow them to discuss a player's case with anyone but the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNyspins |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had requested a withdrawal and submitted their KYC documents only to find their account blacked and flagged as "self-excluded" when no such request had been made.
Conclusion
The casino announced they were closing the player's account but they did pay in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBuustikasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gaming issue.
Conclusion
The casino says they never received a self-exclusion request. We've asked the player to provide proof that such a request was sent AND acknowledged. Player asked us to close this case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScatterhall |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, they have been waiting over a month for their withdrawals. The player also said that before they became unresponsive "casino support said that their payment systems are stuck somehow".
Conclusion
No response from the casino. A Casinomeister Warning was posted against them for not paying their players and giving only excuses and delays.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoszero |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"They canceled [my withdrawal] and adjust my balance to 50 Euro sayng that the bonus rules are applyng, wich is wrong"
Conclusion
The evidence proved that the player's winnings were derived from a bonus with Max WD Terms in place thus the casino's actions were entirely justified. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOjo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulties with verification.
Conclusion
The casino reported having paid the player but the player did not respond to our request for confirmation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino Classic |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been submitting documents for two weeks but is still not verified.
Conclusion
The player had a history of financial fraud and account manipulation that led to the casino's decision against them, which we support: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrQ casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with KYC/SOW.
Conclusion
This case was on hold as the player has posted on the forum, ignoring the PAB rules. They've now agreed to abide by the PAB procedures. And, player stopped responding to us. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrslotclub |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they are unable to withdraw as the casino says they have broken Terms.
Conclusion
The casino people did not respond to the player's issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with verification.
Conclusion
Player was banned for multiple accounts here at Casinomeister... and also being a PAB fraudster.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulties with the verification process.
Conclusion
Player reports issue resolved.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLEO VEGAS |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The player's complaint dated back to 2014 and a previous ownership of the casino. That's ancient history in the online gambling scene and the casino rightly pointed out that they don't accept responsibility for what was done then. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetcoco |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being fully verified, they have been waiting 7 days despite a casino's stated timeframe of 72 hours.
Conclusion
Player said they received the first of two withdrawals but were unavailable to confirm the second had been received. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpotJill |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they are unable to provide a document requested by the casino -- their bank won't issue it as they say it is "unusual".
Conclusion
Player requested that their account be deleted, PAB was cancelled accordingly. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasino Classic |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "winnings were confiscated cause i had multiple accounts and was abusing bonuses".
Conclusion
Turned out the player was a big-time fraudster at several Casino Rewards properties: bootified from Casinomeister and PAB closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlottica Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they "forgot" and broke Terms, that chat told them it was OK but then their winnings were confiscated.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWynnBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino claims to have paid -- but player has not received their payment.
Conclusion
The player did not respond to questions about their case, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetandPlay |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player said that despite being verified, their withdrawal took over 7 days.
Conclusion
Player says they have been paid in fulll.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMegapari |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are able to deposit and play at this site... but not withdraw.
Conclusion
Although the casino people did not reply to us they did resolve the player's issue directly, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWildz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with verification.
Conclusion
The player was unavailable to respond to basic questions, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCryptoloko |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"When I went to cash out they said I couldn't because it was part of the bonus, which it wasn't."
Conclusion
No response from the casino: case closed. A Casinomeister Warning will be posted against them for non-responsiveness on player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpotCity Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has a number of difficulties with their withdrawal request.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsMillion |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was closed as the casino does not accept players from their region. Player says they want their recent played deposits returned.
Conclusion
The casino returned all the recent deposits. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinounibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that account was closed and winnings confiscated with the casino claiming Terms were broken.
Conclusion
The player had already taken their case to the casino's designated ADR and had received a ruling in favour of the casino. The casino said they were satisfied with the ADR ruling and that they would not be re-opening the case. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says their account was locked with the casino saying they "used the account on behalf of someone else".
Conclusion
The casino reported that their Fraud and AML departments had taken action against the player based on evidence they'd gathered. That ends it for us, case closed. If the player wishes to pursue the matter they'll have to take it to the casino's designated ADR.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino had no record of the player's claim to have reported themselves as having problem gambling issues. Case closed.
|
||||
May
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoProsper.games |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal has been denied with the casino accusing them of having multiple accounts.
Conclusion
The casino provided good evidence of multiple accounts. The case is closed and player's account at Casinomeister is forfeit.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBC.Game |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they deposited 3 weeks ago but it still has not appeared in their account and there is not response from the casino.
Conclusion
We are not able to arbitrate cases that are in the hands of law enforcement officials. Case closed as per the PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrSloty |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting for their withdrawal for over 5 months.
Conclusion
As is typical for this casino they did not reply to the player's complaint. Case closed. A Casinomeister Warning will be posted against the casino for their ongoing policy of ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYugibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDrake Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
"Drake wants a copy of the virtual credit card I deposited with. ... I've now sent Drake three emails using TWO different email accounts to 2 separate email addresses listed on their website. Drake claims it hasn't received any of these emails. ... There are no email rejections."
Conclusion
Casino has now said they'll process the player's withdrawal, waiting for confirmation of that from the player. Player has confirmed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino: "As you had made bets above that amount the bonus and the winnings generated from it had to be forfeited unfortunately".
Player: "Didn't know I was in a bonus. I don't bet over 5 Euros?"
Conclusion
The casino showed that the player violated the Max Bet Terms repeatedly. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinocasiwinner |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player would like their deposits returned as the casino is not licensed in France.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayojo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported delays in getting their withdrawal processed.
Conclusion
The casino resolved the issue within a few hours, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScatterhall |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified and waiting nearly a month, they have not yet been paid and the casino simply directs them to a department that doesn't respond.
Conclusion
Fake license and no response to the player's case from Scatterhall, a Casinomeister Warning has been posted to alert players to the problems they can expect at this casino.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDexterbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were "accused of practicing arbitrage betting" and their winnings were confiscated.
Conclusion
We tried many times to get this casino to respond to the player's case and all they'd say is "have patience" and "rest assured" and "we'll get back to you soon". We've heard nothing of any substance from them in two months of trying and still the player's money is confiscated with no reasonable explanation. A Casinomeister Warning will be posted against Dexterbet for ignoring player complaints by blathering on and on with a lot of nonsense and in the end doing nothing.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayzee Casinoc |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino confiscated sizable winnings and wrongly accused them of breaking Terms
Conclusion
Player ignored the PAB Rules and opened their complaint at the casino's ADR while we were working on it in violation of the PAB Rules: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitReels |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting over a week for their withdrawal to be paid.
Conclusion
The casino reports that the WD requests have now been fulfilled, waiting for confirmation from the player: case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were unfairly accused of breaking bonus Terms and their winnings were confiscated.
Conclusion
Turned out the player had broken the Max Bet clause of his bonus many, many times. Contrary to his statement that there were "no safeguards to help or even notify that i was overbetting the maxbet" it is not the casino's responsibility to police the player's actions and prohibit them from breaking the Terms. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotsandcasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting nearly two weeks for payment of a withdrawal.
Conclusion
The casino gave a tired old excuse -- "due to security purposes, we cannot disclose any details regarding our players" -- and terminated the conversation. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that this casino is using completely bogus excuses for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpotcity |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal has been pending for over a week.
Conclusion
Case in progress
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMiamiJackpots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are unable to withdraw and the casino has become non-responsive.
Conclusion
Player reports payment received, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their deposit left their bank account but did not appear in their casino account which was then blocked by the casino.
Conclusion
Casino says that payment has been made, player confirms it though her account remains blocked. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPLAYOJO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with KYC.
Conclusion
The player had previously taken their case to the designated ADR, eCOGRA, and had been ruled against. They had neglected to mention this to us. Per the PAB Rules that's "case closed" here at Casinomeister.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRembrandtcasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have not received payment despite casino claims that withdrawal was paid.
Conclusion
Player did not respond to us -- case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEverygame Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are having difficulties withdrawing and are being asked for documents despite already being verified.
Conclusion
Player did not respond to us. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCherry Fiesta |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting nearly a month for their withdrawal.
Conclusion
There have been a fair number of complaints against this casino over recent years and they have ignored them all. So they've earned their place in the Rogue Pit a few times over. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMagicRed |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal has been pending for over two weeks and that the casino is non-responsive.
Conclusion
Player reports having been paid immediately after letting the casino know that they'd raised a PAB. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetchain |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
Player reports payment received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetOnline |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels the level of losses they experienced "almost statistically impossible".
Conclusion
Investigating the fairness of games is beyond our resources.
|
||||
June
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinogg.bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that their winnings were confiscated after they attempted to withdraw, the casino claiming they have multiple accounts.
Conclusion
The casino says they have proof of multiple accounts, "an undeniable violation of the terms and conditions". This casino does not engage in further discussions on such matter so that's "case closed" for us.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTournaverse |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that although withdrawal was approved 2 months ago, they have not received it.
Conclusion
The casino says that they initially had problems but were able to eventually successfully process the payment to the player. Player confirms they have been paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrQ |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they've been waiting 7 weeks for their withdrawal with the casino claiming "they’re investigating it".
Conclusion
The player now reports having been paid, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBovada.lv |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player believes their Blackjack play history shows the game is unfair. "I need the hand history to prove my allegations. But Bovada adamantly refuses to provide it ..."
Conclusion
The request has been passed on to the casino rep. Player stopped responding to us and appears to have abandoned this PAB. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSonsofslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verfied, they have been waiting nearly two months for their withdrawal.
Conclusion
No response from the casino whatsoever. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Sonofslots is ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJoyWinner |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting 4 weeks for their withdrawal.
Conclusion
Although the casino was apparently closing its doors -- they claimed this was "temporary" -- Dama/SoftSwiss central office people did what was necessary to get the player paid in full. Many thanks to them for this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMadbet88 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Despite casino's claim, the player has not received their withdrawals.
Conclusion
We can't find a casino named MadBet88, the player will provide further information if/when it becomes available. Case closed, for the time being.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoThunderpick io |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have submitted their documents and have been waiting a month for verification.
Conclusion
Casino won't discuss the player's complaint "for security reasons" and so forth. Complete rubbish of course because we're not asking for any "security" information but that doesn't stop them from using it as an excuse to avoid discussing player issues. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNovibet (Gamart Limited) |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings have been "withheld" with the casino claiming a Terms violation.
Conclusion
The casino eventually came forward to tell us that their licensing body had received an official complaint from the player and had ruled in favour of the casino. Clearly they weren't interested in re-opening the case. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZodiac Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings have been confiscated with the casino saying Terms were breached.
Conclusion
The casino has evidence that the player has multiple accounts. The player will have to follow the Complaints procedure as specified in the casino Terms if they wish to pursue their case, meaning going to the designated ADR. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIgnitionCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player claims they were "kicked out" of their account, then it was "disabled", after a sizable deposit; and that the casino has been unresponsive since.
Conclusion
The casino rep says that the issue has been resolved directly with the player. Player did not respond to our repeated requests for confirmation. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinovelvet spins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says winnings were confiscated with the casino claiming a bonus violation. Player claims there was no bonus.
Conclusion
Player did not respond to us -- PAB closed, as per procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetrivers ontario |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gaming issue.
Conclusion
The casino says they won't talk to anyone other than the player about player complaints, regardless of the player's request for 3rd party representation. "Security reasons" is the excuse given which is corporate speak for "we just don't want to talk to you". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEverum |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino closed their account after a win claiming that they had abused the bonus.
Conclusion
The casino has good evidence that this player's account is connected to fraudulent activity at the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBig5casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their balance has been confiscated and their account closed, with the casino claiming they have multiple accounts.
Conclusion
Player did not respond to us. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBig5casino |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their balance has been confiscated and their account closed, with the casino claiming they have multiple accounts.
Conclusion
Player submitted two PABs for the same issue, then player stopped responding to us so we have closed this case as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuck.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says they have not been paid with the casino claiming the bank refused payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player's complaint was that they had not been paid.
Conclusion
Player ignored the Forum Rules and posted their issue in multiple forums. Player also ignored the PAB Rules by posting on the forums. The casino rep says, in public, that the player was paid. Player did not respond. We're assuming the issue has been resolved as reported by the casino rep. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1 Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having trouble with SOW.
Conclusion
The casino has replied and offered the player options for withdrawal, we're waiting for the player's response. Update: Success! Player reports payment received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFairspin |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal requests keep getting rejected.
Conclusion
Casino says player was paid in full; player did not respond to our requests for confirmation of this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotwolf |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player finished a tournament in a payment position but the casino denied the winnings on the grounds that the player had multiple accounts. In fact the player's partner was the owner of the second account and nothing in the Terms prohibited that.
Conclusion
Casino paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUniBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino is reluctant to accept their KYC as they have moved countries and no longer have access to documents from the previous country.
Conclusion
The casino has requested supporting documentation and now, months later, have not yet received it. The player says they cannot/will not do as the casino has asked. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotocash |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with KYC not being approved.
Conclusion
Eventually the casino paid the player. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetrebels |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels that "total of 1500 deposit in 2 year without any win" is suspicious.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEurobets |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been trying to withdraw for two months.
Conclusion
No response at all from the casino people on this one. Case closed, but a Casinomeister Warning will be posted against them for non-responsiveness to player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVincitu |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that "they" asked for the player's username and password, then "accessed my account with my credentials" and "increased limits".
Conclusion
The casino never responded, case closed. A Casinomeister Warning will be posted.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetsamigo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion / responsible gambling issue.
Conclusion
Player ignored the PAB Rules and filed their issue elsewhere while we were discussing it. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFlush Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were confiscated and their account closed with the casino claiming a breach of Terms.
Conclusion
The casino had good evidence of fraudulent activity on the player's account, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGunsBet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting for 2 weeks for their withdrawal.
Conclusion
Player reports they have been payed in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOshi |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty withdrawing.
Conclusion
Apparently there were payment complications because of the player's home country. Player and casino were able to find a way to resolve that and payment was made. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRich, Winward, and 21Dukes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player would like his deposits back from closed accounts.
Conclusion
The casino closed well over 6 months ago, nothing much we can do to help. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEverumCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings have been confiscated and their account permanently closed with the casino claiming they breached Terms. Player says: "I have not done anything wrong" and wants their winnings.
Conclusion
The casino has good evidence that this player's account is connected to fraudulent activity at the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobet24-7.online |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over a week for their withdrawal, with chat telling them to wait for "the financial department to check".
Conclusion
The casino paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSabine schalker |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The player had provided evidence to show that the player was assured their self-exclusion could not be reversed "for three months" but that they had reversed it the next day. The casino chose to ignore all this and the player's entire issue. Case closed but a Casinomeister Warning will be posted.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVoodoodream |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels verification documents requested are too personal to share.
Conclusion
The casino never responded to the player's case, per usual for them. A Casinomeister Warning will be posted against them for ignoring player complaints.
|
||||
July
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDavinci's Gold Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account has been locked and they haven't yet had had a response from the casino to their email.
Conclusion
No response from the casino: Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKineko |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player ignored PAB rules: involving a lawyer and then failing to mention that to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBonusbet Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with the verification process.
Conclusion
The casino ignored all attempts to raise the player's issue. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIceCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims "since July 22nd they are with holding my winnings and have blocked my account stating I played from Mexico".
Conclusion
Player reported the case resolved: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZodiac casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been geo-located incorrectly.
Conclusion
Player stopped responding to us so we have closed this case as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLiberty Slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty withdrawing.
Conclusion
The casino eventually conceded and began payments on the player's balance. The player is satisfied and considers the case resolved. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSeven casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says after verification, their winnings were confiscated and they were told they "had a bonus to wager". Player denies this.
Conclusion
The casino acknowledged the receipt of the player's issue but did nothing about it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinocasiwinner |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Duplicate of the player's original PAB dated 21 May.
Conclusion
Duplicate, closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet Storm |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player did not provide information we requested and stopped responding to us. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNucleonbet etc |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue against the whole casino group.
Conclusion
The casino has completely ignored the issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNucleonbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been trying to get verified for over a month.
Conclusion
The casino paid the player in full but closed their account. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player believes there was a fault in the game they were playing that caused bonus rounds to NOT be given.
Conclusion
The casino provided evidence that the player's bonus rounds were in fact correctly assigned. Waiting for the player to confirm that the casino's documentation on this is in fact the same round wherein the player believes the fault occurred. The player stopped responding to us -- case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinob-bets.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says they have been trying for two months to have their withdrawal sent to the processor of their choice.
Conclusion
The player reports having been paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise slots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"I requested a payout in the amount of$100.00,to which they refused, stating their reason as somehow I was playing with mixed funds?"
Conclusion
Player was unable to provide basic information about their account at the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise Slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they've been waiting a month for their withdrawal.
Conclusion
Casino reports that the player was paid; player did not respond to our requests for confirmation of this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLady Linda Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
No response whatsoever from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Poker |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player's account had been closed without notice or explanation for several months. A large balance remained inaccessible.
Conclusion
Unfortunately all 888 properties are strictly "talk to the hand" when it comes to player complaints. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKosmonaut |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player reports issue settled.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player's winnings were confiscated ove the issue of a third-party source of funds.
Conclusion
The casino decided the case should go to their designated ADR which is absolutely their right to do. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots.lv |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Seems the player had helped his father with a deposit and that got things all screwed up with his own account.
Conclusion
Player requested we close this PAB.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoStreambetz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino people never responded to this one. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCryptoBossCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were confiscated with the casino claiming they broke Terms.
Conclusion
Several attempts to get a reply from the casino have been ignored. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinozetcasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their deposits have not shown up in their casino account.
Conclusion
Player did not respond to us despite multiple attempts -- PAB closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKing Billy Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported that there were unreasonable delays in their KYC process.
Conclusion
The casino soon reported they'd approved the player's withdrawal and the player confirmed receipt of payment. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlothino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-Exclusion issue.
Conclusion
The casino settled the player's issue, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEvospin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player disagrees with casino's decision to deduct a certain sum from their balance.
Conclusion
As it happened the casino was acting in accordance with their Terms so we weren't able to support the player's complaint. That said, the casino's Term capping wins derived from tournament winnings is pretty shabby, but that's another story.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoParadise 8 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino keeps returning withdrawal amount to their balance and requesting another deposit.
Conclusion
No response from the casino and without their cooperation there is nothing more we can do for the player. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Paradise8 is ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFavbet Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino did nothing, totally ignored the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they requested self-exclusion but the casino ignored it. After playing for another 18 months the player now wants all their deposits reimbursed.
Conclusion
The casino claims that they never received a self-exclusion request from the player. They have since referred the case to their designated ADR for a final decision, which means we're no longer involved. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBc.game |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says their withdrawal has not been paid in the stipulated time.
Conclusion
Although the casino did not respond to us the player eventually reported having been paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBonusbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player challenging the confiscation of their winnings that "exceeded the daily win limit".
Conclusion
No response from the casino, which is turning out to be their typical way of (not) handling player complaints. Case closed but a Casinomeister Warning will be issued against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRajabets |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being congratulated on their win, they have not yet been paid their withdrawal.
Conclusion
The information the player has given on the casino is inconsistent, we're waiting for clarification. Player did not respond to our requests for clarification. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUA8 beijing |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino claims the bank is processing the withdrawal and that patience is necessary.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMegaCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player complained of late payment although it sounds like they've been waiting less than 24 hours.
Conclusion
Casino rep says "player paid", player has confirmed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeovegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
The casino was able to show that the player had intentionally re-registered using modified personal data. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpicyJackpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they tried to withdraw but "they don't want to pay me this money".
Conclusion
No response from the casino people regarding this player's issue. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
August
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuxury casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "the arrears problem came they wanted me to reverse my [dollar amount redacted] which was from what I had left"
Conclusion
The casino says they have evidence against the player that needs to be dealt with by the designated ADR; the player will have to go to eCOGRA to pursue the matter. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Given that Gamstop was involved there are procedures the casino requires of the player in order to resolve the issue. We pointed the player to those and sent them on their way, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlay OJO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they have been locked out of their account (with the casino claiming "suspicious activity") and has been unable to make contact.
Conclusion
Player stopped responding to us so we have closed this case as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPower Play |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino will not pay their withdrawal and has closed their account.
Conclusion
Player did not respond to us despite repeated attempts. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBovada |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Processing issues caused the player serious difficulties with their bank. Among other things the player's account at the casino was closed. The player wants the circumstances re-examined with the hope that their account will be re-opened.
Conclusion
The casino was unsympathetic to the player's complaint due to previous chargebacks. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoB-Bets |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting for payment since April after "the first two instalments ... went missing on the way to my bank account".
Conclusion
The casino says "Some of the installments are still pending verification" but after six (6) months the player hasn't received a single payment. Promises of payment "by the end of the week" go unfulfilled. Case closed but a Casinomeister Warning has been posted against the casino for BSing players and not paying their withdrawals.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBig5 Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Players says that a series of payments has stalled with this casino.
Conclusion
The casino kept saying "the player will receive timely updates" but nothing happened. When pressed on this they went silent. Case closed but a Casinomeister Warning has been posted against the casino for ignoring player complaints and effectively confiscating player money without justification.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoLuck |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player failed to respond to our request for information on their case, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWildz.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player said their withdrawal was cancelled by the casino.
Conclusion
Player stopped responding to us -- case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpinia |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal requests were rejected and because of that the casino allowed them to spend way too much money.
Conclusion
The casino denies any fault. Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoStake |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino "exploited my underage status as a student".
Conclusion
No reply from the casino. Case closed but the Casinomeister Warning against will be refreshed with recent info.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScatters Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player believes that since the casino is not licensed in their country Scatters has failed in their Responsible Gambling duties but letting them play and lose money.
Conclusion
The casino did not cooperate; a Casinomeister Warning was posted.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was closed without warning and balance confiscated.
Conclusion
The casino provided good evidence of the player's multiple accounts and other fraud activity. Case closed and player bootified.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDachbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino refuses to pay their withdrawal citing a "bonus manipulation".
Conclusion
The casino neither acknowledged nor responded to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoZoom casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says despite being verified and submitting all the requested documents, their winnings were confiscated and their account was closed.
Conclusion
Player did not respond to us and hasn't returned since submitting. Case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots Capital |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their balance was confiscated and their account closed with the casino claiming: "your details are listed in the negative Casino database".
Conclusion
The casino says the player has now been paid in full; player did not respond to our requests for confirmation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGg bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player appears to be saying that the casino blocked their account and gave a variety of reasons.
Conclusion
The casino claims to have solid evidence that the player broke Terms.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were cancelled and their account closed as they had multiple accounts.
Conclusion
No response at all from the casino regarding the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinokwiff |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
"withdrew £600 ... now want me to do a sow etc. do they not realise they cannot do that when a withdrawal is pending ... i have no intention of supplying my personal details."
Conclusion
The player reported having received payment in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAUD-Abet7 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported having won at a casino "advertised on Facebook ... I deposited money into this casino pay ID Through WhatsApp" but the casino was unavailable for comment when it came time to collect their winnings.
Conclusion
These Facebook/Whatsapp casinos are 100% pirate operations run out of Malaysia: no license, no regulators, no proper Support, no recourse if something goes wrong (which it will). In other words money thrown out the window. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoEnergy Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reported having troubles with getting paid their withdrawals.
Conclusion
Player says they spent their winnings so that's "case closed" for us.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpin Fever |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings have been confiscated with the casino claiming they broke T&Cs on a bonus.
Conclusion
Casino showed evidence of multiple max bet Terms violations. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpin Casino Spin Palace |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with KYC.
Conclusion
After submitting some recently issued ID the player reported being paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoINETBET |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they mistakenly bet over the max bet limit.
Conclusion
The casino has offered a "goodwill gesture" to settle the matter and the player agreed and has confirmed receipt of same. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoFriday |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player deposited and won a little but their account was promptly locked and they've had no word from the casino as to why.
Conclusion
In the end the player received full payment. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoThisIsVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have not received withdrawals, they have been locked out of their account and the casino is non-responsive.
Conclusion
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpitfire |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after a withdrawal request, the casino has closed their account claiming "they have observed irregularities".
Conclusion
The casino has ignored all attempts to contact them regarding the player's case. Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWheelz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"I have been able to play and deposit on one MGA license, despite the fact, that I have closed 2 accounts with same bank, same id, email."
Conclusion
The casino gave no reply even after multiple attempts. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player claimed that the casino had mistakenly applied their spouse's self-exclusion status to their account, thus denying them their winnings.
Conclusion
This casino deals with all Responsible Gambling issues internally, but the issue was cleared and the player was paid. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoslotv |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels they should receive a refund after losing, as they played from a country where online gambling is illegal.
Conclusion
The casino has provided evidence to show that the player's case has been before to Curacao eGaming Complaints arbitration and later again when the player appealedn: in both cases the player's complaint was dismissed. Given that there's nothing more we can do for the player. The case will be closed once final comments have been received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobarz.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was locked after they requested a withdrawal.
Conclusion
The casino says there were problems but that they player has since been paid. We've asked the player to confirm that this is true; unfortunately, the player did not respond to our requests for confirmation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasumo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
KYC troubles and delayed withdrawal(s).
Conclusion
The player reports payments received, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinospitfirecasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims that despite being verified and previously receiving withdrawals, they have not been paid -- with the casino claiming their "account is under investigation".
Conclusion
After several attempts to engage the casino people in discussion they finally just paid the player without comment. That'll do it, case closed.
|
||||
September
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPalmslots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over 10 days to be paid.
Conclusion
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDigits7 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims the casino has been stalling payment for 3 months.
Conclusion
Player has stopped responding to us. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoChips.GG |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player says he had problems uploading KYC documents and reported that. The Support people told him "no problem, not to worry" but the next day they failed him on his KYC and confiscated his balance.
Conclusion
Chips.gg never bothered to reply to the player's issue: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoprontobet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
---
Conclusion
Player did not submit issue summary in English, did not respond to our questions. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoIvibettin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"they have decided to close my account and subtract my profits"
Conclusion
Player did not respond when asked about their case, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLIGHTNING DATE |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player submitted 2 PABs in a row for the same casino. I've asked them why.
Conclusion
Player did not respond to us -- both cases have been closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinometaspins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are having an issue with a deposit method recommended by the casino.
Conclusion
After several days of unprovoked abuse from the player -- including little pictures of various farm animals, wtf??? -- we closed the case and terminated their Casinomeister account.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDitobet.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, the casino has not paid their withdrawal, repeatedly asked for new documents, blocked them from chat and is not responding to emails.
Conclusion
The player took their complaint to the licensing agent and reached a settlement agreement, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino7bit casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty logging into their account: "because the email adres i registred with was spelled wrong."
Conclusion
Casino had evidence of poorly executed fraudy BS. We banned the player for PAB abuse -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino4crowncasino.com, goldenlion.bet, ninecasino.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Unknown
Conclusion
Despite repeated requests, the player did not give us an summary of their issue. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1 Bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are "currently banned on all DAMA N.V Casinos without any specific reason given".
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobet7 |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they do not agree with their balance being confiscated and their country being blocked.
Conclusion
After several attempts the casino finally responded to say the player had been paid. The player confirmed this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoArctic casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
The casino refunded the player's deposits. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBodog |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player reported that he and his family had been using Bodog from the same address and computer without problems until the casino locked his account and the $70,000 balance.
Conclusion
The casino's ADR had previously ruled against the player but the casino is offering to refund the player's $40,000 deposits. Given the ADR's ruling and fact that the player openly admits to breaking the Terms there's not much more to be done here: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGGBET |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player failed verification.
Conclusion
GGBET neither acknowledged the player's issue nor did anything to resolve it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCloudbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAxe Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they received an error message when attempting to withdraw. They are now also getting when attempting to deposit.
Conclusion
Player reports they have been paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting for "a long time" for payment despite being verified.
Conclusion
Casino says player paid in full; player did not respond to repeated requests for confirmation of second half of payment. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888.ca |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Bonus issue.
Conclusion
Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise Slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says despite being verified and the withdrawals being approved, they have been waiting months for payment.
Conclusion
We contacted the casino and the player's payments promptly restarted. Player now reports that they have been paid in full.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite having a balance and a pending withdrawal request, their account was locked with no explanation.
Conclusion
The casino paid the player in full but unfortunately the player's account will not be reopened. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinomagicwin1 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says thay have not received their withdrawal payment.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGamblii |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they lost money playing from a restricted country.
Conclusion
The casino never did reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLovecasino.com and now Lovecasino1.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over 6 weeks for payment with the casino telling them to wait or ending chats.
Conclusion
No response from the casino. Case closed and a Casinomeister Warning has been posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldenbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after attempting to withdraw, the majority of their balance was confiscated with the casino claiming they had broken Terms.
Conclusion
Player confirms that their complaint has been resolved to their satisfaction.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlaygrand |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have repeatedly sent the casino their bank details in order to receive their payment but that twice "they [the casino] claimed too [sic] lose the email with my bank statement on therefore losing my personal banking details".
Conclusion
Casino claims payment has now been sent. Player did not respond to our questions or request for confirmation. Case closed.
|
||||
October
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobet777.today |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player reports that the casino is holding their winnings but won't process their withdrawals nor respond to chat/email.
Conclusion
Casino did not respond to our attempts to discuss the player's issue. Case closed -- but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLempi |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The player went on to block themselves from gaming sites including Casinomeister. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPrismCasino.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are unable to withdraw winnings.
Conclusion
It turned out the player had been taking consecutive free spin bonuses without ever depositing to their account and that is a violation of the casino's Terms. When asked the player had no response to this but they did spend their winnings. All that adds up to mean case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoFoxyplay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, their withdrawals are repeatedly being rejected for "technical issues".
Conclusion
The casino claims that payments have been made to the player and that they'd forward proof of that but so far nothing has been received. Player abandoned their PAB, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinotheclubhousecasino2.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account has been blocked and the casino is giving a variety of reasons for not paying.
Conclusion
The casino people have described a way for the player to move forward with their withdrawal. Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalAceCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says it took weeks to set up the withdrawal request and is concerned about how long it is taking to be paid.
Conclusion
The player became unresponsive while the PAB was still in progress, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWestCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was closed, and winnings confiscated with the casino claiming they broke Terms.
Conclusion
The casino provided good evidence of their accusation of multiple accounts AND the player's case was well over a year old although they neglected to mention that. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVirgin Games |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "they have closed my account and said the withdrawal was declined due to them wanting to do extra checks".
Conclusion
Unfortunately Virgin Games is 100% "Talk to the Hand" when it comes to player issues; players have no choice but to follow the complaints procedures specified in the Terms. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLyllocasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after winning their account was locked.
Conclusion
The casino refused to discuss the player's issue, said they'd only discuss the complaint with the player themselves which of course had already failed to produce satisfactory results. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNineCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims a large number of cancelled deposits were not refunded to their bank account.
Conclusion
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBankonbet, Wazamba, Casombie |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
It turned out that the licensing body -- Curaçao Master License 8048/JAZ -- had rejected the player's complaint because he had ignored the Terms regarding the casino's specified procedure for closing accounts. They're not wrong about that, he did ignore those Terms.
Furthermore, the player had never explicitly stated he had a gambling problem, just that he wanted to protect his money from the temptation of spending it.
These two factors combined convinced us there was no case to pursue here: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeon.bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gambling issue.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTruenorth.bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal has been "pending" for 3 weeks.
Conclusion
Player stopped responding to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMr Vegas |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been having difficulty with SOW for over a month and that their account has been "deactivated" with a sizable balance now inaccessible.
Conclusion
The casino accepted the player's SOW and reopened their account with the restored balance. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLovecasino1.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over six weeks for their withdrawal.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLeoVegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have submitted all documents and been waiting a week for verification.
Conclusion
This ended up being a self-exclusion issue: the player assumed that ending their Gamstop self-exclusion would automatically end their self-exclusion at the casino when in fact the casino has their own procedures for this. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJooCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player only posted a screenshot of their issue description and did not provide the information we require in order to proceed.
Conclusion
We asked for more details and received no reply. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinomystake |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "Withdrawal attempts were blocked without explanation."
Conclusion
No response of any kind from the casino regarding the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoslotocash |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were confiscated for violating Terms but that the bonus Terms at the time were different.
Conclusion
In the end the casino said they didn't have the date the Terms were changed to exclude the player's country and they had no supporting evidence they could share with us on the case. A Casinomeister Warning against SlotoCash for retroactively applying Terms changes and confiscating player winnings without justification was posted. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlots of Vegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino voided a very large win.
Conclusion
The casino people reported that the player's winnings were derived from a bonus that was active at the time, hence there was a Max Withdrawal in effect which meant the bulk of the win was forfeit. Tough break but the bonus Terms were very clear. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMyEmpire Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims a number of issues with this site, including: "technical problems and glitches" and "gave me false information about its license".
Conclusion
No response from the casino : case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNeon54 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims a number of issues with this site, including: "technical problems and glitches" and "gave me false information about its license".
Conclusion
We received no response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoUnibet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player feels their verification has been pending too long.
Conclusion
The casino closed the player's account and refunded their deposit. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinocsgo500.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player says 1500€ of their balance was confiscated without reason given.
Conclusion
The casino said they'd refund the player's deposits but changed their mind claiming that the player had a net gain so no money was owed. When we asked for evidence supporting the confiscation they stopped communicating entirely. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBonus Blitz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims the casino "changed my gameplay transactions".
Conclusion
Player did not respond to us despite repeated attempts. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJuicystakes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino confiscated their funds and closed their account, asserting that the player "didn't pass their security".
Conclusion
Player stopped responding to us. Case closed.
UPDATE: some months later the player has now returned and would like the case re-opened.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoInclave/ slot of vegas |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were told they can't withdraw until they get verified (despite being verified) and that support is unresponsive.
Conclusion
As it turned out the player was in violation of the casino Terms in that they had claimed multiple consecutive Free Spin bonuses without making any real money deposits. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino1xbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they are being stalled by excessive verification demands.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims their issue was not mentioned in the Terms.
Conclusion
The casino people realized their error and paid the player in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinovinneri.com |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have not received their withdrawal.
Conclusion
Player reports being paid in full "when i meantion that i contact you".
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVideoslots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player believes documents being requested are irrelevant.
Conclusion
The player opted to close their account. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJeffBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, the casino confiscated their winnings "for trying to withdraw in a airport".
Conclusion
Player took their case to the casino's ADR which effectively kills the PAB process. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinovoozaza |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting a week for their payment and that the casino is not responding to their emails.
Conclusion
No response from the casino people regarding the player's issue. Case closed and a Casinomeister Warning has been posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHigh Stakes |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has a list of complaints against this casino including confiscation of funds and deleting their account.
Conclusion
Casino people said "Player has been permanently banned due to violations of T&C. Has been warned multiple times but disregarded all warnings" but wouldn't discuss details. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinooddsmaker |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have received many "excuses" but no payment.
Conclusion
Casino said payment would be made. We are waiting for confirmation from the player. Update: player did not respond to our requests for confirmation. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWinvegasplus |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been "emailing Winvegasplus for days regarding an issue" with their account with no response but now their account is "restricted".
Conclusion
Despite repeated requests, the player would not explain what their complaint was about. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoGoldenbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Casino confiscated the majority of the player's balance but hasn't explained why.
Conclusion
Player has asked us to close their case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayOJO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino is refusing withdrawals claiming the Terms were broken.
Conclusion
Player decided to take their case to the casino's designated ADR, case closed.
|
||||
November
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckyland Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had a balance of $60,000+ but the casino offered no workable means for the player to withdraw so they ended up spending their balance. Now they want compensation.
Conclusion
The player's request effectively boils down to asking for a gesture of goodwill regarding their situation. That request has now been passed to the casino.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNineCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they are unable to withdraw.
Conclusion
Player asked us to cancel their complaint, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoNordicbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player asked us to close this PAB. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoReal prize |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The casino allowed the player to deposit and win but then told them they were not allowed to play so the winnings were denied. The player said nothing in the Terms said anything about their location being restricted.
Conclusion
Player stopped responding to us. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinobuumi.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The local regulator -- Estonia -- requires a "time out" feature be available to players. Buumi did not do this. The player wants compensation for money lost claiming the losses are due to the "time out" feature NOT being offered.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAll british casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having problems getting through the KYC process.
Conclusion
Player reported having been paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOhmyzino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player accused the casino of faking evidence and stealing all their money.
Conclusion
We've asked the player to provide supporting evidence, case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSilverOak |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over three weeks for payment and that the casino told them "it would take a while to be paid".
Conclusion
Player reported payment received, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMirax casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"won big 5000 match, but they gave me 15 spins instead this has happened before"
Conclusion
The player had two PABs on the go but went ballistic and became abuse in the other. Per the PAB Rules we do not entertain abusive behaviour: case closed and player banned.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBet Target |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player apparently took their case to the designated ADR and abandoned their issue here at Casinomeister. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoOlympusbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting nearly a week and their withdrawal still has not been processed.
Conclusion
Player says they have received the first half of their payment. We are waiting for confirmation that the second has been received. Update: player did not respond to us, case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCoolcat |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having payment issues.
Conclusion
Casino says the player has been paid. Update: player has now confirmed this.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWallacebet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were having difficulty withdrawing for months, then claims the casino accused them of breaking Terms, confiscated the remainder of their balance and then blocked their account.
Conclusion
Player stopped responding to us. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinothepokies83.net |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings disappeared from their account when they were not on the casino site.
Conclusion
The player did not respond to our request for supporting data, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSpincasino.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino is always taking too many fees and charges when they withdraw.
Conclusion
Casino refused to discuss the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBettilt casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their winnings were confiscated and their account closed, with the casino claiming they broke Terms.
Conclusion
Player did not respond to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotoCash Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
On Saturday November 4th, 2023 the player hit the major jackpot on Megasaur for 20% of the grand jackpot while playing at SlotoCash. ... On the day of the win the player was told on live chat that the win would require "a couple of business days to verify" but to date -- November 19th -- the casino has not confirmed the win nor offered any information about payment.
Conclusion
The casino and player were able to come to an agreement on a payout schedule which is now in progress. Until we hear otherwise we are considering this one resolved.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSlotpot |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that their withdrawal was cancelled and despite submitting subsequently requested documents for verification, they have not heard back from the casino in over two weeks.
Conclusion
The casino said that because we don't promote them on our site they won't discuss player complaints with us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayojo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
--
Conclusion
Player has been paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazy luck casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting over a month for their deposit and the casino is unresponsive.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoButlers Bingo |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having issues getting paid: "... as of now I will not be providing any more documents for my withdrawal because of the non payment."
Conclusion
The casino refused to discuss the case and insisted that the player take the matter to their designated ADR. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPrism casino |
StatusNew |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player opened a new PAB to add something to their current case. The information has been copied over to the original and this PAB has been closed.
Conclusion
Closed
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRollers.vip |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says winnings were "cancelled".
Conclusion
The casino is unresponsive to our attempts to discuss the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSilver Oak |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting months for payment.
Conclusion
Player reports the have been paid in full. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise Slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting two months for payment.
Conclusion
Player reports payment received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetkwiff |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite submitting their documents a month ago, they have still not been verified, with the casino claiming more time is needed.
Conclusion
Player stopped responding to us -- closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims they have "unpaid winnings", their account has been deletedand that the casino is making "contradictory claims”.
Conclusion
The rep presented evidence of the OP's multiple accounts and the OP went into a full-bore melt-down including very abusive language and threats of violence. Case closed and OP bootified.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPosh |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they did not receive their withdrawal despite the casino saying it had been sent to the processor.
Conclusion
In took a few days but the player has reported "payment received". Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has a large number of withdrawals pending but is getting a "server can't be found" error message when they try to go to the site.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPrism Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is concerned that they can't log into any of this group's casino as "they owe me a lot of money".
Conclusion
Paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinomr green |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had non-payment issues with the casino.
Conclusion
Unfortunatley Mr Green is part of the 888 Holdings group all of which are notorious for ignoring player complaints and refusing to allow 3rd parties like Casinomeister to assist players with their issues. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player would like their withdrawal paid all in one go instead of separate payments.
Conclusion
Player abandoned their PAB. Case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBohoCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their withdrawal request was cancelled and their account has been suspended.
Conclusion
Player reports "payment received", case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoClubPlayerCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says "it has been more than 7 business days and my withdrawal has not been approved ... i have not gotten any clear answers as to why there is a hold up."
Conclusion
Casino says they have paid the player in full. The player did not respond to our request for confirmation. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBOB Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible gaming issue, dated back to 2019.
Conclusion
The casino reps feel that there are no grounds for fault concerning the casino and their actions under the Malta license. Given the age of the case and the highly unusual circumstances thereof we feel there is nothing further we can do for the player and have therefor directed them to follow the Complaints / Disputes procedure specified in the casino's Terms. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScatters Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Conclusion
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinocasino brango |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino informed them their winning are forfeit as they broke Terms, but player would like their winnings anyway.
Conclusion
The rep looked into the player's case, saw there were no Terms violations, and credited the player the money in question. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCaxino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have refused the SOW process and closed their account but still wishes their withdrawal to be paid.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCome on |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player having difficulty with "cashout".
Conclusion
Player did not respond to us, case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKwiff |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player wanted to get refunds from the casino but wasn't willing to provide the requested KYC documents.
Conclusion
No documents, no joy: case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWINSTARK CASINO |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player tried to withdraw and despite promises of payment forthcoming nothing is done.
Conclusion
The casino paid the player a portion of what was owed -- more or less equal to their deposits -- but refused to discuss the matter further. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKwiff |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Duplicate PAB, closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasiwinner |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player was asking about a previous case they'd filed, this was a duplicate Ticket.
Conclusion
Duplicate, closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyalAce |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
A duplicate of another Ticket filed by the player.
Conclusion
Duplicate, closed.
|
||||
December
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrOCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they did not receive a payment even though it was deducted from their balance.
Conclusion
Player reports case resolved.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBetfair |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, their account was closed when they tried to withdraw.
Conclusion
Player did not respond to us -- case closed as per PAB procedures.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHighroller |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having payment issues.
Conclusion
The casino rep came in and the necessary payments were made. We're waiting for confirmation from the player. Player failed to respond to us -- case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYukonGold |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after making a large deposit, they were locked out of their account.
Conclusion
Case on hold as the player has submitted a second PAB for the same casino -- it is unclear why.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKudos casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after winning, their account was blocked.
Conclusion
The casino showed evidence of irregularities in the player's depositing behaviour of sufficient severity to deny winnings and close their account. We've seen that evidence and support their decision. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoKwiff |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player complained of invasive KYC procedures that eventually led them to close their account at the casino.
Conclusion
Player ignored PAB rules and then mentioned on the public forum that they wanted their PAB to be closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting a month and a half for payment.
Conclusion
Player did not respond to us when asked a question about their complaint. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1Betcasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player had been using a 3rd party source to fund his play. When he won the casino denied the winnings on the grounds that 3rd party funding is no allowed. The player now wants all the money returned.
Conclusion
The casino's Terms disallow 3rd party funding and are not responsible for the winnings therefrom nor returning lost 3rd party deposits. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinotsars.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says there is "no withdrawal option" for them.
Conclusion
It turned out the player had spent their money and there were no withdrawal so to make. When we told them this they turned to being abusive. case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoYukonGold |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they've been locked out of their account.
Conclusion
On hold while clearing up confusion of second PAB submitted for this same casino. Player did not respond to us -- both case closed as per PAB rules.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPoshCasino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite the withdrawal being approved, they have not yet received their winnings.
Conclusion
Player reports being paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrSloty |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, they have not received their withdrawal.
Conclusion
No response from the casino which is Standard Operating Procedure for them and has been for years now. Case closed but the Casinomeister Warning against them will be updated.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPosh Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite approval, they have not yet received their withdrawals.
Conclusion
Player reports payments have been received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCaesarsPalace |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player is having difficulty with a bonus.
Conclusion
Caesar's is now owned by William Hill and William Hill is 100% talk-to-the-hand. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoExtreme |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says the casino "refused to pay me my winnings they said I played a restricted game".
Conclusion
Player did not respond to us and appears to have abandoned their case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWinawin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their bank doesn't provide a document that the casino is requesting.
Conclusion
Player reports balance spent. Case closed
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoParadisePlay |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified, their winnings were confiscated and their account blocked.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMrSloty |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been waiting for over a month for their withdrawal and that the casino response is: "sorry".
Conclusion
This casino has developed quite a reputation for slo-pay and no-pay when it comes to player withdrawals, and they ignore complaints. Case closed but the Warning against MrSloty will be updated.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoDreams Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player claims they were never made aware of the max bet rules on their bonus.
Conclusion
It turned out the player had used this particular bonus many times and well knew the Terms in place. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunriseSlots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has been waiting over a month for their withdrawal.
Conclusion
The OP reported that payment has now been received, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinoozarkbet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says their account was blocked and they cannot access their balance with the casino claiming the player is in a restricted country.
Conclusion
The casino reported the player was guilty of multiple violations of the Terms related to "system" play and exploiting technical errors in the software. Due to the nature of the violations no evidence was shared. We did eventually receive proof that payment in full was made. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoTalksportbet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that after winning, their account was closed and the casino informed them that "my remaining funds will not be returned because I am self excluded". Player says they have never self-excluded.
Conclusion
Player did not respond to us, so we have closed this case as per PAB rules. Player asked us to re-open, we did, they stopped responding again. Case permanently closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoDays |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Responsible Gambling related.
Conclusion
The player reported the issue resolved, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoSunrise Slots |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite withdrawal being approved well over a month ago, they still have not received payment.
Conclusion
Player reported having received their payment, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHuikee, Skol casino, Playgrand, lumi casino, slotplanet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player submitted a complaint against several White Hat Gaming casinos in this one PAB Ticket: per the PAB Rules each ticket can refer to only ONE casino.
Conclusion
Player given direction regarding the proper way to proceed, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino360bet.it |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have a major problem with their account, they can't withdraw their deposit and the casino is unresponsive.
Conclusion
Player did not respond to us. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVistaGaming Affiliates |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
The affiliate has had really suspicious results for several months running, their AM is not helping.
Conclusion
The casino people provided the affiliate with player activity data that he was satisfied with, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino32Red |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they were having difficulty with a withdrawl and then the casino closed their account.
Conclusion
Player stopped responding to us. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRoyal planet casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified and having their withdrawal approved, they still haven't received payment.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPOSH |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player has a large balance and is only being paid in drip-feed amounts, they're asking if a faster pay-out schedule is possible.
Conclusion
After a lapse of almost two months the player is now receiving regular payments on withdrawals. Player has now received their final payment, so the full amount has been received.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoJackpotJoy |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAmazon slots |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
The casino people said the player had failed to properly identify themselves and in any case would not be able to discuss the player's issue with us. The player has been advised to contact the casino with valid account information. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBigWins1 |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMilkyWins |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMyStake |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
This casino is on our Rogue list and there is a Warning posted regarding them, so unfortunately there is nothing further we can do to help the player.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAllBritishCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
Player was unable to properly identify themselves to the casino, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayojo |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player's withdrawal is stalled but the documents are all showing approved.
Conclusion
The rep saw to it that the player was promptly paid, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoBitstarz |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player was having KYC issues, delays and confusion primarily.
Conclusion
The rep got involved and the issues were promptly taken care of, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlanet7casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
---
Conclusion
Player reports they have been paid.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoScoobybet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
---
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLuckymister77.com |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Self-exclusion issue.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casinomostbet-az.bet |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino claims: "if they pay such big amount they will not earn money".
Conclusion
After many attempts to get this issue addressed by the casino people -- and a lot of time wasted trying to convince their rep on Skype that there even was an issue to discuss -- we've run out of patience. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoMostbet-az.bet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
The player filed two Tickets on the same issue, this one is a duplicate and will be closed.
Conclusion
Duplicate, closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlayfina |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says casino claims they "have issues" paying to a credit card.
Conclusion
Casino people have contacted the player in order to process a transfer, waiting to hear confirmation of receipt. Player banned for verbally abusing PAB staff. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasitsu |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being verified when they attempted to withdraw, their account was suspended with the casino citing "bonus abuse".
Conclusion
Casino paid the player and the player confirmed payment received. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoVelvetSpin |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they've been waiting for payment for over 2 months.
Conclusion
No response from the casinoi. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoN1 Casino |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that despite being approved they have no received payment.
Conclusion
The player has reported the matter as resolved, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoRed Cherry |
StatusResolved |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that they are stuck in a loop: despite repeatedly submitting documents for approval, customer service still points them towards the aplication procedure.
Conclusion
Player reported having been paid in full, case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCrazy luck casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been trying to withdraw for 10 months
Conclusion
No response from the casino whatsoever. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoPlaycroco |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says they have been trying for a month to have their verification documents accepted.
Conclusion
We received no response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoAdmiral casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player claims: "I fell victim to unfair practices of gambling companies."
Conclusion
Player says they have engaged a lawyer, so as per PAB rules, this case is closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoLupinCasino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says: "retroactive enforcement of rules appears predatory".
Conclusion
The casino promised to have someone contact us but nothing has come of it and we never did get a response to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoHouseOfJack |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player believes they were the victim of a game error when playing Cleopatra on the Nile.
Conclusion
The casino never responded and the player asked us to close the case.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoCasinoextreme |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player says that their winnings were confiscated, their account blocked, and the casino is now unresponsive.
Conclusion
Case in progress.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
CasinoWolfBet |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
Player alleges they were allowed to play some years ago when they were under-aged and now wants compensation.
Conclusion
The player seemed to think that they knew best how to handle casino complaints, refused to accept our procedures and made a PITA of themselves by constantly telling us what to do. We wished them luck and sent them on their way. Case closed.
|
||||
| Casino | Status | Jurisdiction | PAB Type | |
|---|---|---|---|---|
Casino888Casino |
StatusClosed |
Jurisdiction |
PAB Type |
|
|
Issue summary
"I have had my video/grid manipulated (baccarat) by the casinos. I don't know if it's a common happening but they have maliciously done this to tilt my flow."
Conclusion
Sorry, 888 never responds to player complaints via 3rd parties like Casinomeister. Case closed.
|
||||