Online Casino Complaints Summary 2023

Casino said “Please be informed that the player who selected the deal chose pay out by chip position; he was the chip leader.” Player was satisfied with this explanation. Case closed.

The player got paid, case closed.

Softswiss has stated that they have a number of reason they do not want this player back and that all financial obligations to the player were fulfilled before the accounts were closed. Case closed.

No response from the casino, case closed.

No response from the casino, case closed.

Player stopped responding to us. Case closed as per PAB procedures.

The casino said they would only discuss the player’s case with the player. Case closed.

The casino checked and rechecked their evidence in the case and assured us that the player was guilty of fraud although they weren’t willing to share that evidence with us. The player decided to take their case to court. Case closed.

Case in progress.

No response at all from the casino, not entirely unexpected since they’ve closed their doors and shut down the site. Case closed.

Casino said they were still satisfied with their 2017 decision and wouldn’t be re-opening the case. Case closed.

Player reports the issue resolved.

Player abandoned this PAB. Case closed as per PAB rules.

Player played away their balance. Case closed.

The casino provided good proof of the multiple accounts and that the player had in fact previously claimed “gambling addiction”. Case closed.

No response from the casino, case closed.

The casino provided evidence of payment while the player had told us nothing about it. Case closed.

The player reported having been paid. Case closed.

For two months the casino had no response to the player’s complaint but we finally found someone on Skype that would only say “player failed KYC” but offered no evidence or supporting material. Case closed and 21Casino down-graded at Casinomeister for shabby handling and non-cooperation on player complaints.

No response from that casino, case closed. A Casinomeister Warning will be posted alerting players to the fact that this casino is ignoring player complaints.

Case in progress.

Player started a public thread about their issue immediately after submitting. Waiting to hear whether they prefer to post on the forums or continue with a PAB. Player chose to continue with PAB and has now been paid in full. Case closed.

Player stopped responding to us. Case closed as per PAB procedures.

Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino said the player must go to their ADR. Case closed.

Turns out the player had violated the casino’s bonus Terms, and then they took the case to eCOGRA thus violating the PAB Rules. Case closed.

Unfortunately 888 casinos are all 100% “talk to the hand” when it comes to player complaints. We first posted a Casinomeister Warning about this in 2012 and nothing has changed since. Case closed.

Case in progress.

Bovada refuses to discuss player issues, but they kindly invite the player to submit their case to their IN HOUSE dispute resolution office. Obviously the concept of unbiased dispute arbitration hasn’t made it to their corner of the world yet. Case closed.

Casino promptly paid the player, case closed.

The casino has proposed a solution wherein they would reinstate the player’s winnings and bonus position and allow them to complete the requirements. We passed that on to the player but they never responded. The case was closed.

Case in progress.

Unfortunately Betfair are “talk to the hand” specialists and we have, as expected, had no response from them. Case closed.

We had no response from the casino on the player’s issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

We had no response from the casino people regarding this case. Case closed but a Casinomeister Warning will be posted against Ricardo’s for non-responsiveness to player complaints.

Player did not respond to us — case closed as per PAB rules.

The casino insisted the Terms did apply to the player’s circumstances and stood by them. Case closed.

The player had changed licensing jurisdictions and assumed their self-exclusion should apply across jurisdictions. This is a bad assumption because that’s not at all the case. Case closed.

Casino’s payment processor was known to be a little on the sluggish side but player reported payment received within 24 hours, case closed.

Player says they have received payment. Case closed.

The casino people reported that the player had been paid. The player eventually confirmed this. Case closed.

Player did not respond to us despite repeated attempts. PAB closed as per procedures.

Player has takedn their case to Curacao e-Gaming. As per PAB rules, we are closing this case.

The player admits they didn’t read the Terms and asks that the casino overlook their subsequent violations because “it was my first offense”, case in progress. Update: player stopped responding to us, so case closed as per PAB rules.

Player did not respond to us. Case closed as per PAB procedures.

Player did not respond to us — case closed.

Mr Green is strictly “Talk To The Hand” on player complaints, as are all casinos in the William Hill group. Case closed.

The casino accepted the player’s document(s) and promptly paid in full. Case closed.

Duelz is 100% “Talk To The Hand” when it comes to player complaints and so too it was here. Contrary to their claim that they’d contact the player, the player reports total non-responsiveness from the casino in spite of an unpaid balance. Case closed.

Player has finally read the Forum and PAB Rules. The casino failed to respond to the player’s issue; we will be posting a Casinomeister Warning in due course.

Player decided to take their case to another mediator, case closed.

Player reports casino has paid per the limits specified in the Terms. Case closed.

Casino had serious concerns regarding the player’s SOW, that seems to have been resolved. Player reports successful withdrawal.

The casino people provided evidence that the player had been paid but the player was no longer available to discuss their complaint. Case closed.

After a month of trying the casino finally had someone step up to say they’d look into the case. They did not, same utter silence we’d had before. Case closed and a Warning will be posted against the casino for ignoring player issues.

The player reported “the funds paid to my account after 5 days of waiting”. Case closed.

The player reports that the casino finally resolved the issue, case closed.

Casino claims they resolved the issue with the player. Unfortunately, the player did not respond to our request for confirmation.

Player did not respond to us, so we have closed this PAB.

The casino claims they aren’t responsible to the player for self-exclusion care since the other casino(s) involved are under a different license. Case closed.

Player said they have been verified and payment received.

Player finally received their refunded deposits, case closed.

Player asked us to close this case.

Player took case to their national police, so we were obligated to withdraw.

Player says they have contacted a rep here on site and is satisfied with the response.

The casino told the player to take their complaint to their designated ADR, namely eCOGRA. Case closed.

Player says they are “pursuing legal channels” so that’s us out as per PAB proceedures. Case closed.

Player did not respond to our request for clarification — PAB closed as per procedures.

Unfortunately the player’s complaint was based on the assumption that self-exclusion at one casino automatically applies to all other sister casinos. This is very much NOT the case, self-exclusion is almost always specific to a single casino unless stated AND CONFIRMED otherwise by the casino. Case closed.

We asked the player for evidence related to their case, got no response. Case closed.

Player stopped responding to us. Case closed as per PAB procedures.

We needed more information from the player regarding their case but they failed to respond. After three attempts and no reply we closed the case.

Player ignored our requests to follow the PAB procedures, case closed.

The player had exhausted their real money balance and had taken free spins to continue playing. Obviously the free spins had a Max WD limit and that was why the player’s balance was reduced. Case closed.

The casino claimed they couldn’t discuss the player’s case “for security reasons”. Case closed.

The player did not respond to questions regarding their case, case closed.

OrbitExchange refused to discuss the player’s complaint, case closed.

Player had self-excluded while the casino was under prior ownership. The new owners claim that such data was not part of their purchase and they are therefor unaware of any pre-existing self-exclusions. Case closed.

Player did not respond to us — case closed.

The casino says that payment was successfully processed through to the player, waiting for the player to confirm this. Player reports they have been paid.

No response from the casino after several attempts, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Waiting for issue summary in English. Player did not respond to us — case closed as per PAB rules.

Player became unresponsive. Case closed as per PAB procedures.

Player stopped responding to us — case closed.

The player was unavailable to respond to questions, case closed.

Player reports that their account has been reopened and full access to their balance restored, case closed.

This PAB has been cancelled as player submitted two PABs for the same issue.

The casino ignored several attempts to discuss the issue. Case closed. A Casinomeister Warning will be posted to alert players to the fact that this casino is ignoring player complaints.

Player reported the problem resolved and payment received, case closed.

Player says that full payment took longer than advertised by the casino, but receive the full amount they did. Case closed.

The casino provided ample evidence to support their decisions against the player. Case closed.

Player had assumed that sister casinos were obliged to honour SE requests. Under the Malta license this is NOT the case so the casino is not at fault here, at least insofar as the terms of their license are concerned. Case closed.

Player took the issue to the ADR without advising or informing us, case closed. Player advised to read and respect the PAB Rules should they ever have cause to ask for our assistance again.

The player says “The casino has responded to me and the complaint is resolved.” Case closed.

The casino insisted that the processing fees were necessary but eventually caved in and only charged the player half of what they’d originally intended. Case closed.

The player had dozens of accounts at the casino under variations of their name, some under Gamstop, and deposits were returned. Case closed.

Awaiting English translation. Player did not responde to us — case closed.

Casino says player must go to designated ADR. Case closed here.

The casino gave evidence that the player had multiple accounts and that the second account (with the winnings) had been closed for Terms violations. The player had gone AWOL, never responded to our request for confirmation of these claims. Case closed.

After 51 days the player’s case was finally resolved, case closed.

The casino says they’ve updated their Terms to properly exclude the player’s country. Casino reports being paid.

Player has been unresponsive since submitting their PAB. After multiple attempts, we have been unable to elicite a response. Case closed.

Casino provided good evidence that the player was a fraud, case and player’s account at Casinomeister both closed.

Player stopped responding to us so we have closed this case as per PAB procedures.

Unfortunately, the casino says “their Rules” won’t allow them to discuss a player’s case with anyone but the player. Case closed.

The casino announced they were closing the player’s account but they did pay in full, case closed.

The casino says they never received a self-exclusion request. We’ve asked the player to provide proof that such a request was sent AND acknowledged. Player asked us to close this case.

No response from the casino. A Casinomeister Warning was posted against them for not paying their players and giving only excuses and delays.

The evidence proved that the player’s winnings were derived from a bonus with Max WD Terms in place thus the casino’s actions were entirely justified. Case closed.

The casino reported having paid the player but the player did not respond to our request for confirmation. Case closed.

The player had a history of financial fraud and account manipulation that led to the casino’s decision against them, which we support: case closed.

This case was on hold as the player has posted on the forum, ignoring the PAB rules. They’ve now agreed to abide by the PAB procedures. And, player stopped responding to us. Case closed.

The casino people did not respond to the player’s issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Player was banned for multiple accounts here at Casinomeister… and also being a PAB fraudster.

Player reports issue resolved.

The player’s complaint dated back to 2014 and a previous ownership of the casino. That’s ancient history in the online gambling scene and the casino rightly pointed out that they don’t accept responsibility for what was done then. Case closed.

Player said they received the first of two withdrawals but were unavailable to confirm the second had been received. Case closed.

Player requested that their account be deleted, PAB was cancelled accordingly. Case closed.

Turned out the player was a big-time fraudster at several Casino Rewards properties: bootified from Casinomeister and PAB closed.

Case in progress.

The player did not respond to questions about their case, case closed.

Player says they have been paid in fulll.

Although the casino people did not reply to us they did resolve the player’s issue directly, case closed.

The player was unavailable to respond to basic questions, case closed.

No response from the casino: case closed. A Casinomeister Warning will be posted against them for non-responsiveness on player complaints.

Case in progress.

The casino returned all the recent deposits. Case closed.

The player had already taken their case to the casino’s designated ADR and had received a ruling in favour of the casino. The casino said they were satisfied with the ADR ruling and that they would not be re-opening the case. Case closed.

The casino reported that their Fraud and AML departments had taken action against the player based on evidence they’d gathered. That ends it for us, case closed. If the player wishes to pursue the matter they’ll have to take it to the casino’s designated ADR.

The casino had no record of the player’s claim to have reported themselves as having problem gambling issues. Case closed.

The casino provided good evidence of multiple accounts. The case is closed and player’s account at Casinomeister is forfeit.