Online Casino Complaints Summary 2025

Player says that their account was closed for having multiple accounts. The player would like their deposits back.

The case was resolved to the player's satisfaction.

None/Unspecified

Player says that after giving their bank details for a withdrawal, their account was closed.

Player reports they have now been paid in full.

Curaçao GCB

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Omnispin is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

Casino says player received payment for one withdrawal but spent the other when it was returned to his account. Player did not respond to our requests for confirmation despite repeated attempts on our part.

Kahnawake (KGC)

Player says that despite being verified, they have not been paid.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that FlashDashCasino is ignoring player complaints.

To Be Determined

Player says that they were misled as a promotion was changed after they opted in.

Case in progress.

Ontario iGaming

Player says they have been banned from the casino group after attempting to withdraw.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MrRun is ignoring player complaints.

To Be Determined

Player is having difficulty withdrawing.

The player was asked to pay to withdraw a few million. Unfortunately, this is another scam doing the rounds: https://www.casinomeister.com/forums/threads/yay-i-won-a-million-sadly-no-you-didnt.106456/. and https://www.casinomeister.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/ Case closed as the casino's website has disappeared.

To Be Determined

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betsalvador is ignoring player complaints.

To Be Determined

Player claimed that the casino failed its RG responsibilities and should therefor refund the player’s subsequent losses.

It turned out the player had registered multiple accounts under different names. We saw no valid grounds for the player’s accusations against the casino, case closed.

Curaçao GCB

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RockstarCasino is ignoring player complaints.

Anjouan (Comoros)

Player says that their jackpot payout was incorrect.

Case in progress.

None/Unspecified

Player says that they have been trying to get verified for months in order to withdraw.

Player refused to listen and flooded us with chatbot text until they abandoned their case.

Anjouan (Comoros)

As the player has not been able to withdraw, they would like their deposits back.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Spinbetter is ignoring player complaints.

To Be Determined

Player says that they have been waiting over two weeks for their payment.

Player reports they have now been paid in full.

To Be Determined

Player says that they have been waiting over two weeks for payment.

Player has asked us to close the case. Done.

None/Unspecified

Player says that that after they requested a withdrawal, it was cancelled and their balance confiscated.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that betrixcasino.io is ignoring player complaints.

Malta (MGA)

Player has given contradictory details for their case. Clarifying.

Player did not respond to us so we have closed this case as per PAB procedures.

To Be Determined

Player says that their balance was confiscated with the casino claiming there was a chargeback.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SavannaWins is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Duckyluck is ignoring player complaints.

None/Unspecified

Player says that despite withdrawal being marked as successful, they have not received their payment.

Casino has again earned their longstanding warning: https://www.casinomeister.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/ Case closed.

To Be Determined

Player says that despite the casino withdrawing from the country, they were still allowed to play.

This casino continues to live up to our longstanding warning: https://www.casinomeister.com/forums/threads/stake-com-unresponsive-to-player-complaints.98738/ We recommend you avoid them.

Curaçao GCB

Player says that after the casino left their country they were refunded their deposits instead of their winnings.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that esportsbet.io is ignoring player complaints.

Alderney

Self-exclusions issue.

Case in progress.The casino provided good evidence that the player had created multiple accounts and based on that we moved to close the case. The player disputed our conclusion so we advised them to go to the casino’s designated ADR. Apparently that ADR was not reachable and/or non-functional. We then advised the player to go to the licensing jurisdiction directly. Case closed.

Curaçao GCB

Player says that because the casino took "nearly two weeks" to verify their account, they spent their balance.

If the player spends their balance, there is nothing further to be done -- it's gone. Unfortunately, case closed as nothing can be done now.

To Be Determined

Player says that they have not received payment.

bcgame.com ignores all player complaints in our experience, please see our long-standing warning here: https://www.casinomeister.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/. Case closed.

To Be Determined

Player says that they have been waiting for a promised refund for over 1.5 years.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Chacha.bet is ignoring player complaints.

Costa Rica

Responsible gambling issue.

Player stopped responding to us so we have closed this case as per PAB procedures.

To Be Determined

Self-exclusions issue.

Player stopped responding to us so we have closed this case as per PAB procedures.

To Be Determined

Player says that over two years ago a minor stole crypto from them to gamble at this casino.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Roobet is ignoring player complaints.

None/Unspecified

Waiting for issue summary from player.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that winside.bet is ignoring player complaints.

To Be Determined

Player is having difficulty withdrawing.

Player stopped responding to us despite our repeated attempts. Case closed.

Anjouan (Comoros)

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jackpotcity is ignoring player complaints.

To Be Determined

Player feels that the casino is in breach of GDPR rules.

The player’s objection was that the casino had information on file that allowed them to cross-reference a previous account with a newly-created one, they believed this was a violation of the GDPR. Unfortunately we are not GDPR police and have no jurisdiction in such matters, all such issues are beyond the scope of the PAB service we offer. Case closed.

Curaçao GCB

Player claims non-payment of winnings.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we made the decision to withdraw our services from this player and close all cases submitted to us by them

Unknown or unreachable

Player claims delayed KYC and non-payment of winnings.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Curaçao GCB

Player claims non-payment of bonus winnings.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Unknown or unreachable

Player claims non-payment of bonus winnings.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Curaçao GCB

Player alleges funds were confiscated due to bonus rules

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Unknown or unreachable

Player claims winnings were confiscated due to bonus terms.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Malta (MGA)

Player claims funds confiscated due to bonus rules.

In another case submitted by the player, the casino blocked the player from its site due to serious Terms of Service violations. Given the nature of those violations, we decided to withdraw our services from this player and close all cases submitted by them.

Unknown or unreachable

Player is having difficulty withdrawing.

The casino had blocked the player from their site for serious Terms violations. Given the nature of those violations we took the decision to withdraw our services from this player and close the case.

Costa Rica

Player is having difficulty withdrawing.

Casino says player failed video verification, player says they passed; neither has proof, so we have advised the player contact the casino's official ADR. Case closed.

None/Unspecified

Player claims delayed KYC and non-payment of winnings.

In another case submitted by the player, the casino had blocked the player from its site for serious Terms of Service violations. Given the nature of those violations, we made the decision to withdraw our services from this player and close all cases submitted to us by them

Curaçao GCB

Player claims casino refused to pay winnings due to bonus terms.

The casino has closed down. Raze.bet does not exist. In another case submitted by the player, the casino had blocked the player from their site for serious Terms violations. Given the nature of those violations we took the decision to withdraw our services from this player and close all cases submitted to us by them

Unknown or unreachable

Player says that they would like us to run an audit of the casino's fraud-detection system.

Firstly, the casino's website is currently gone. Secondly, this is an arbitration service, we do not perform audits, so this is beyond the scope of the PABs. Case closed.

To Be Determined

Player accusing the casino of making it look like they spent their balance so they would not have to pay them.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SpinPlatinum is ignoring player complaints.

To Be Determined

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jokersace is ignoring player complaints.

Fake

Player is having difficulty withdrawing.

The casino says the player has now been paid. Unfortunately, the player did not respond to our requests for confirmation. In our experience, if they hadn't been paid, they would still be responsive. Case closed.

Costa Rica

Responsible gambling issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Mystake is ignoring player complaints.

Curaçao GCB

Player says that casino ignoring GDPR laws.

The casino refuses to cooperate with us as they hilariously claim "we have no legal force" which has nothing to do with arbitration and shows that they have no intention of helping players unless forced to by law. Case closed.

Curaçao GCB

Player says that casino refuses to pay, claiming a max bet violation on a bonus.

The evidence showed the player had indeed violated the bonus Terms. The player’s argument was that they had never asked for nor accepted the bonus but again, evidence from Chat showed they had asked for and accepted it. Case closed.

None/Unspecified

Player asking if there is a rep for this casino.

There isn't and the player has already engaged a lawyer so we are unable to help further as per PAB rules. Case closed.

To Be Determined

Player says that despite being verified, they are now blocked from the site and unable to access their balance.

Casino is gone so there is nothing further to be done. Case closed.

Curaçao GCB

Player says that their withdrawal request was rejected with the casino claiming they broke the Terms of the bonus they accepted.

The casino provided evidence that the player had indeed violated the Max Bet Terms of the Bonus. The player declined to comment. Case closed.

None/Unspecified

Player says that they did not receive a promised VIP reward.

Player stopped responding to us despite repeated attempts. Case closed.

Costa Rica

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Boomerang-bet is ignoring player complaints.

Anjouan (Comoros)

This is the same issue that the player has submitted twice before.

After repeated attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Parimatch India is ignoring player complaints.

To Be Determined

Responsible gambling issue.

Fatpirate continues to live up to their name and their warning: https://www.casinomeister.com/forums/threads/fatpirate-appears-to-be-targeting-gamstop-players.105367/. Case closed.

None/Unspecified

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

Costa Rica

Player says that they are having difficulty with a bonus.

Player reports they have now been paid in full.

Estonian Tax and Customs Board

Self-exclusions issue.

The casino has resolved the issue.

Curaçao GCB

Responsible gambling issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Donbet is ignoring player complaints.

Fake

Player says that their account was closed "for administrative purposes".

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that KingshillCasino is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

Player did not provide the necessary documents and stopped responding to us. Case closed.

None/Unspecified

Player says that they were unable to complete the verification process due to technical difficulties and the casino has now closed their account.

Casino has lived up to our warning here: https://www.casinomeister.com/online-casinos/reviews/bc-game/ and ignored this player's issue as well. Case closed.

Anjouan (Comoros)

Player is having difficulty withdrawing with the casino claiming multiple accounts.

The casino says their "decision is final and cannot be revised." We've referred the player to the official ADR. Case closed.

Curaçao GCB

Responsible gambling issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Casinojoy is ignoring player complaints.

To Be Determined

Player says that they have been trying to withdraw for 4 months, but that chat only promises that the payment will be made "soon".

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Big5Casino is ignoring player complaints.

Malta (MGA)

Player is having difficulty withdrawing.

Player submitted two PABs for the same issue. I'm closing this one.

Curaçao GCB

Self-exclusions issue.

The casino believes they did what they needed to do regarding the player’s self-exclusion and have told us that the player needs to go to "the correct operator” in order to pursue their complaint. In other words they’re saying “not our problem” which means they’re done discussing the matter. We’ve recommended the player go to the designated ADR in order to pursue this further. Case closed.

UKGC

Self-exclusions issue.

Case closed.

To Be Determined

Player is having difficulty withdrawing.

Despite repeated attempts, the player stopped responding to us so we are unable to continue. Case closed.

To Be Determined

Player is having difficulty withdrawing.

The casino says the player has been paid; the player did not respond to attempts to confirm. In our experience if they have not been paid, they remain involved. Case closed.

None/Unspecified

Player says that an amount was deducted from their balance for a variety of infractions, only one of which they say is accurate.

Sportbet provided evidence that their claims against the player were well-founded and that given the player’s multiple Terms violations their decision to withhold a portion of the player’s winnings was justified. Case closed.

Mwali (Comoros)

Issue unclear.

Despite repeated attempts, the player did not respond to us. As such, we are unable to help them. Case closed.

To Be Determined

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jimmywinner is ignoring player complaints.

To Be Determined

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winning.io is ignoring player complaints.

Kahnawake (KGC)

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

To Be Determined

Player says that they are having difficulty with KYC: the casino claiming they have multiple accounts.

Case in progress.

None/Unspecified

Player says that the casino is claiming their withdrawal was successful but that they have not received payment.

Player stopped responding to us so we have closed this case as per PAB procedures.

To Be Determined

Player is unable to find contact information for the casino.

This casino proudly announces they are license-free and has a blank contact page. The only way to contact them is through a live chat: which is 100% AI chatbot. Despite all attempts, no human can be reached. Unfortunately, there is nothing we, or anyone else can do to help here. Case closed.

To Be Determined

Player says that the casino "activated" a bonus in their account without their consent -- and then confiscated their winnings.

As the casino and the player have contradictory evidence we have recommended the player take their case to the jurisdiction for a decision. Case closed here.

Estonian Tax and Customs Board

Player is having difficulty withdrawing.

Del Oro is still living up to their warning: https://www.casinomeister.com/forums/threads/del-oro-is-confiscating-player-balances-without-justification.104387/ . Case closed as they continue to ignore player complaints.

Anjouan (Comoros)

Player is asking for a record of deposits and withdrawals dating back to 2000. Case in progress.

The casino declined the player’s request; given their licensing situation they are under no obligation to do otherwise. Case closed.

None/Unspecified

Player says that their deposit did not appear in their casino account, and that the casino promised to refund it but hasn't yet.

Player reports they have now been paid in full.

To Be Determined

Player feels that they were wrongfully denied a promotional offer.

Bet365 are notoriously uncooperative when it comes to player complaints, and so they have been here. They’re recently been taken off the Accredited list at Casinomeister and downgraded because of this. Case closed.

Other

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

Curaçao GCB

Responsible gambling issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that mrthrills29.com is ignoring player complaints.

Fake

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

Curaçao GCB

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that tiktakbet.io is ignoring player complaints.

To Be Determined

Player believes their account was incorrectly credited for a win.

Case in progress.

Ontario iGaming

Self-exclusions issue.

Bet365 are notoriously uncooperative when it comes to player complaints, and so they have been here. They’re recently been taken off the Accredited list at Casinomeister and downgraded because of this. Case closed.

UKGC

Player says that their deposits do not appear in their casino account.

The casino says they have now paid the original amount expected. The player stopped responding to us which indicates that they received it -- if they didn't we hear about it.

Anjouan (Comoros)

Player says that they were having difficulty with KYC.

Player says the issue has been resolved.

To Be Determined

Player is having difficulty withdrawing.

Player ignored PAB requirements and then stopped responding to us, so we have closed this case as per PAB procedures.

To Be Determined

Player says that when they tried to withdraw their winnings, their account was closed.

Case in progress.

None/Unspecified

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

None/Unspecified

Player is having difficulty withdrawing.

Case in progress.

To Be Determined

Player says that their account was hacked.

It took a while, but the casino came back to us and provided good evidence that the player had failed KYC in a particularly alarming manner. Such that the case was closed and the player was booted off Casinomeister. Case closed.

Anjouan (Comoros)

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that pmbetting.com (Parimatch) is ignoring player complaints.

Curaçao GCB

Player says that their winnings were confiscated with the casino claiming their "betting was abnormal".

Casino displaying a fake license and their only method of contact is a Telegram account (a strong sign of a disreputable casino). Also, player has stopped responding to us. Given all this: case closed.

Fake

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RevolutionCasino is ignoring player complaints.

Anjouan (Comoros)

Self-exclusions issue.

The casino group was sold, our old contact is gone and the new owners aren’t responding. Case closed.

None/Unspecified

Player is having difficulty withdrawing.

The casino reports the player has now been paid in full; the player did not respond to our repeated requests for confirmation. Case closed.

None/Unspecified

Player says that they paid to verify their account (never do this!) but cannot withdraw.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that lunaplay.cc is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

Player suddenly asked to close this case after the PAB team had already put days of work into it. Done. As the player has also shown no respect for our time and work in previous cases we have handled for them, they are now PAB banned.

None/Unspecified

Player says that their tournament winnings were confiscated.

Player reports they have now been paid in full.

None/Unspecified

Player says they are unable to withdraw.

888 Casino refuses to respond to player complaints from us. Please see our forum Warning or Rogue Casino review for further information.

To Be Determined

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Celestialclaritys is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

The casino says "a delay occurred due to an internal processing backlog on our finance provider’s side ...This has since been resolved, and operations are back to normal”, including the player in this case being paid in full. Player did not respond to our repeated requests for confirmation, which, in our experience, means the player was indeed paid. If they hadn't been, we would have heard from them.

Curaçao GCB

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that FlashDashCasino is ignoring player complaints.

Fake

Self-exclusions issue.

Although they are apparently unlicensed the casino kept refusing to discuss the player’s case on the grounds than “we are required to follow our internal compliance procedures”, meaning they simply didn’t want to. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems and poor service they can expect at Betzillo.

None/Unspecified

Player says that their account was blocked and they are unable to withdraw.

Player showed utter disregard for our PAB procedures and rules. Case closed.

Curaçao GCB

Player says that withdrawal request was denied due to a Terms violation.

We have a long-standing warning against this casino on our forums. For good reason. Unfortunately, nothing has changed and the casino continues to ignore player complaints. Case closed.

To Be Determined

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

Malta (MGA)

Player says that despite signing up for a tournament, they have not received their code.

Player was unresponsive. Case closed as per PAB proceedures.

To Be Determined

Player is having difficulty withdrawing.

The player reported they had settled with the casino. Case closed.

To Be Determined

Player says that despite believing they were verified they have been unable to withdraw with casino claiming they broke Terms.

Case in progress.

None/Unspecified

Player is having difficulty with the account verification process.

Unfortunately, we have a long-standing warning against 888 Casino: https://www.casinomeister.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/ and they are in our Rogue section here: https://www.casinomeister.com/online-casinos/reviews/888-casino/ . Case closed.

To Be Determined

Player says that their withdrawal request was rejected with casino claiming multiple accounts.

Our security software threw up blocks and warnings that the casino's website was "dangerous" and "[software] has confirmed that this website can transmit malicious software or has been involved in online scams or fraud." When we finally did access the site, there was no contact info, an unresponsive chat and a fraudulent license. Case closed, but we will post a Casinomeister Warning to alert players to the fact that Superaus should be avoided.

To Be Determined

Player says they have been waiting two weeks for their payment.

Player reports they have now been paid in full.

To Be Determined

Player is having difficulty withdrawing after using a bonus.

The player was in violation of Bonus Terms by assuming that bonus winnings were clear to played without restriction. Case closed.

Curaçao GCB

Player is having difficulty with the verification process.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MrBet is ignoring player complaints.

Curaçao GCB

Player says that their deposit did not appear in their casino account balance. After talking to customer service about the problem, they could no longer log into their account.

Parimatch International says they have no record of the player; Parimatch India refuses to respond to us in a meaningful way despite repeated attempts, so discussion of the player's case is not possible. Case closed and a Warning will be posted. Case closed.

Curaçao GCB

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

UKGC

Player says that they have been waiting 3 weeks for payment.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Crash-bet is ignoring player complaints.

None/Unspecified

Player is having difficulty withdrawing.

In appears the player had assumed that because a particular clause did not appear in the Bonus promotion material it was not applicable. Unfortunately all bonuses are subject to the General Bonus Terms unless otherwise stated, which was not the case here. As such the Term in question, a Max Bet clause, was applicable and the player violated it. Case closed.

Curaçao GCB

Player is having difficulty with the verification process and withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that PandaBet is ignoring player complaints.

Anjouan (Comoros)

Player is having difficulty withdrawing.

Player submitted their case to eCOGRA first, so we can no longer help them. Case closed.

To Be Determined

Responsible gambling issue.

The casino refused to respond to the player’s case. The case will have to be closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at MrPunter.

None/Unspecified

Player says that their winnings were confiscated with the casino claiming bonus abuse.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Yabby Casino is ignoring player complaints.

Anjouan (Comoros)

Player says that their bet was not accepted during gameplay but taken after they logged out.

Player reports they have now been paid in full.

Ontario iGaming

Responsible gambling issue.

The player reported the issue resolved, case closed.

Malta (MGA)

Player is having difficulty withdrawing.

Player gave the wrong casino information. There is no complaint here with this casino. Case closed.

None/Unspecified

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

None/Unspecified

Player is having difficulty withdrawing.

The player received an initial payment. In our experience, once the payments have started with this casino, they usually follow through to the end. The player has been unavailable to confirm. Case closed.

None/Unspecified

Player says: 'my account got banned and locked for "alleged card counting on blackjack pragmatic" even though it's impossible’. Winnings were confiscated.

Player accepted an NDA and cash settlement but later decided they wanted the remainder of their winnings. We saw no reason to ignore the previous agreement — regardless of the player’s choice to do so — and declined to pursue the matter. Case closed.

Costa Rica

Player is having difficulty with the validation process.

Player reports they have now been paid in full.

Curaçao GCB

Player says they have received nothing although the casino claims they have paid.

Player reports they have now been paid in full.

None/Unspecified

Player is having difficulty withdrawing.

Unsurprisingly, given the serious warning we posted on our forums regarding this casino (https://www.casinomeister.com/forums/threads/instantcasino-suspected-of-money-laundering-and-criminal-activity.105342/), they have ignored this player's complaint.

Anjouan (Comoros)

Player says that they are unhappy with the refund they received after gameplay was interrupted.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that maxbet.rs is ignoring player complaints.

Other

Player says that their winnings were confiscated with the casino citing bonus Terms.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that DaVinci's Gold is ignoring player complaints.

To Be Determined

Player is having difficulty withdrawing after accepting a bonus.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Thor Casino is ignoring player complaints.

Curaçao GCB

Player is having difficulty with the casino's Source of Wealth procedures.

Player has an active case with the casino's regulator -- ending our involvement. Case closed.

Anjouan (Comoros)

Player is having difficulty with Source of Wealth process.

Case in progress.

UKGC

Responsible gambling issue.

Case closed as the player turned out to be underage, so we are unable to offer our services.

Anjouan (Comoros)

Unknown. Asking for clarification. It appears player is having difficulty with KYC.

Player says they used a friend's card to deposit so they are unable to provide the documents requested by the casino. Player abandoned their PAB. Case closed.

Kahnawake (KGC)

Player is having difficulty with the verification process.

Player reports they have now been paid in full.

UKGC

Player says that casino refusing to pay out claiming multiple accounts.

The casino refuses to discuss the case with us and continues to point the player to their legal department.

Curaçao GCB

Player says that after attempting to withdraw, they were locked out of their account.

Player stopped responding to us so we have closed this case as per PAB procedures.

UKGC

Player is having difficulty getting verified.

Player says that they have now been verified and paid.

To Be Determined

Self-exclusions issue.

Player escalated this case to be a failure of Responsible Gaming practice. Such matters are typically taken directly to the licensing body or the casino's dedicated ADR according to Curaçao GCB rules, taking it out of our hands.

Curaçao GCB

Self-exclusions issue.

Player reports the issue has been resolved to their satisfaction.

None/Unspecified

Player says that after a withdrawal request and KYC their account was closed and they were accused of fraud.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 12boasia.com is ignoring player complaints.

Curaçao GCB

Player says that their withdrawal was rejected without explanation.

Player reports they have now been paid in full.

None/Unspecified

Player says that their payments have been delayed despite assurances.

Player reports they have now been paid in full.

To Be Determined

Player says that the casino confiscated their balance, claiming a Terms violation.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betospin is ignoring player complaints.

Costa Rica

Player says payment being withheld due to a typo.

Player reports they have now been paid in full.

To Be Determined

Player says that they have been waiting for months for payment.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Magicwin is ignoring player complaints.

Fake

Player says that they have been trying to withdraw for over a month.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that scorelink.pro is ignoring player complaints.

None/Unspecified

Player says that their bank has frozen their account because of a fraud-flagged deposit from this casino.

As a government agency is already involved, this precludes our involvement in this case as per PAB procedures. Case closed.

None/Unspecified

Player is having difficulty withdrawing.

Player reports they have now been paid in full.

None/Unspecified

Player says that they are having difficulty with verification.

Casino refused to speak with us. Player sent to official ADR: IBAS. Case closed.

UKGC

Player says that they have been trying to withdraw for six months -- with no luck.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Hellofortune.bet is ignoring player complaints.

To Be Determined

Player says that they were asked to pay a fee upfront to withdraw, they did, but they still can't withdraw.

This site appears to be a spoof (a fake site using the name/branding of a well-known website, or some variation of it, to pose as the real thing and scam players) of BC.game (who we already a warning posted for). Case closed.

None/Unspecified

Player says that their account was closed leaving them unable to access their balance, as casino claims they were playing from a restricted country.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Verdecasino is ignoring player complaints.

Curaçao GCB

Player is having difficulty with KYC.

Player reports they have now been paid in full.

Malta (MGA)

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Grandclub is ignoring player complaints.

None/Unspecified

Player says that casino will not allow them to withdraw and is claiming a Bonus Terms violation.

The casino will not respond to us despite repeated attempts. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Donbet is ignoring player complaints.

Curaçao - Unverified

Player is having difficulty withdrawing.

Despite several attempts, the casino refused to respond properly to our emails and would not discuss the player's issue. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that dfbocai.net is ignoring player complaints.

None/Unspecified

Player says that their winnings were confiscated for bonus abuse.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Spinbookie is ignoring player complaints.

Kahnawake (KGC)

Player is having difficulty withdrawing.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that KingdomCasino2.io is ignoring player complaints.

None/Unspecified

Player says that their deposit has not appeared in their casino account.

The casino says they offered a resolurion to the player, the player stopped responding to us. In our experience, this translates as the issue being resolved.

Curaçao GCB

Player requested withdrawals months ago but has not received payment.

Games provider is conducting an investigation taking this out of our hands. Case closed.

Costa Rica

Self-exclusions issue.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Boaboa is ignoring player complaints.

Anjouan (Comoros)

Self-exclusions issue.

Player repeatedly ignored basic questions, preferring to talk about other things -- then wandered off. Case closed.

To Be Determined

Self-exclusions issue.

Case in progress.

None/Unspecified

Player is having difficulty with the KYC process.

After several attempts we had no response from the casino. The player then took the case to his local authorities and reports that the casino resolved the case. Case closed.

Costa Rica

Responsible gambling issue.

Player has an active case with eCOGRA regarding their issue. As per the PAB rules, that precludes our involvement. Case closed.

To Be Determined

The player claimed their account had been accessed by a third party and their balance had been stolen.

The casino said there was no evidence of third party activity but stopped responding when we asked for evidence to support that claim. In the end we were unable to decide in favour of either party due to insufficient evidence. The Casinomeister Warning against Del Oro will be updated to include this latest incident as further evidence of dubious casino activity and grounds for our caution to players against using this casino. Case closed.

Anjouan (Comoros)

Player is having difficulty with the verification process.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 24Bettle is ignoring player complaints.

Malta (MGA)

Player says that they have been waiting for over two weeks for their withdrawal.

Player reports they have now been paid in full.

Curaçao GCB

Responsible gambling issue.

The player’s accusation was that the casino had ignored their self-exclusion request. The casino’s argument was that they had a self-exclusion process in place but the player did not follow it. The player’s defence was that “it was broken” but we found they made no further effort to comply and alternate methods of doing so were available at the time. Furthermore the case had already been handled by a respected competitor and with essentially the same conclusion. Like them we did find the casino to be unfortunately lax in their handling of self-exclusion requests but not to the point of negligence: they could do better but were not. Case closed.

Mwali (Comoros)

Player says that when the tried to withdraw their winnings, their account was closed with the casino claiming a breach of Terms.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winstler is ignoring player complaints.

Costa Rica

Player says that their bank does not provide the document the casino is asking for.

Casino says that player used a third party payment method, breaking their Terms, so they have returned the deposits. Player did not respond to our repeated attempts to contact them. Case closed.

To Be Determined

Player says that they have been locked out of their account while trying to withdraw and are now unable to access their balance, while the casino claims player has multiple accounts.

Within hours the player returned to report their payments were in progress. Case closed.

To Be Determined

Player is having difficulty withdrawing.

Duplicate of first PAB submitted 10 minutes before. Closed.

UKGC