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Online Casino Complaints Summary 2025

227
Total Tickets
Click the icons above to toggle tickets visibility
425,220
Total Recovered
Payment Issues
30/04/2025
Waiting For Rep

Silver Oak Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Other
30/04/2025
In Progress

Betty

Player says that casino withdrew money from their bank account 63 times -- after they closed their account at the...

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that casino withdrew money from their bank account 63 times -- after they closed their account at the casino.

Solution

Case in progress.
Other
29/04/2025
In Progress

Unibet Casino

Player says that their winnings were confiscated and their deposits returned, with the casino claiming a Terms violation.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their winnings were confiscated and their deposits returned, with the casino claiming a Terms violation.

Solution

Case in progress.
T&C Dispute
29/04/2025
In Progress

DreamVegas

Player says that their winnings were confiscated and their deposit returned with the casino claiming Terms violations.

Jurisdiction: UKGC

Recovered: €-

Comments

Player says that their winnings were confiscated and their deposit returned with the casino claiming Terms violations.

Solution

Case in progress.
Responsible Gambling
29/04/2025
In Progress

BoostCasino

Responsible gambling issue.

Jurisdiction: Estonian Tax and Customs Board

Recovered: €-

Comments

Responsible gambling issue.

Solution

Case in progress.
Payment Issues
28/04/2025
Waiting For Response

Mr Green Casino

Player is having difficulty withdrawing.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
28/04/2025
In Progress

Sweepslots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
28/04/2025
Waiting For Response

iNetBet Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
28/04/2025
In Progress

GoldenBet

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
26/04/2025
In Progress

Bet555

Player says that when they submitted a withdrawal request, their account was blocked with the casino claiming "fraud".

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that when they submitted a withdrawal request, their account was blocked with the casino claiming "fraud".

Solution

Case in progress.
Payment Issues
26/04/2025
In Progress

Guts Casino

Player is having difficulty withdrawing.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Self-Exclusion
25/04/2025
In Progress

Fatpirate3.com

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case in progress.
Payment Issues
24/04/2025
In Progress

RTSpin

Player says that after trying to withdraw their winning were confiscated with the casino claiming "suspicious betting".

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that after trying to withdraw their winning were confiscated with the casino claiming "suspicious betting".

Solution

Case in progress.
Payment Issues
24/04/2025
Resolved

TheOnline.casino

Player says that they have been waiting three weeks for their payment.

Jurisdiction: None/Unspecified

Recovered: €1,753

Comments

Player says that they have been waiting three weeks for their payment.

Solution

Player reports they have now been paid in full.
Source of Wealth
23/04/2025
Closed

PlayJango Casino

Player has been waiting a week for SOW approval and feels this is too long.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player has been waiting a week for SOW approval and feels this is too long.

Solution

Less than 24 hours later the OP reported the case resolved. Case closed.
Self-Exclusion
23/04/2025
Waiting For Response

Donbet

Self-exclusions issue.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case in progress.
Payment Issues
22/04/2025
Resolved

Slotsgarden

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €1,186

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
22/04/2025
In Progress

Goldenbet

Player says that they are a victim of identity theft.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they are a victim of identity theft.

Solution

Case in progress.
Payment Issues
22/04/2025
Resolved

Roaring 21 Casino

Determining...

Jurisdiction: To Be Determined

Recovered: €-

Comments

Determining...

Solution

Player reports they have now been paid.
Payment Issues
22/04/2025
In Progress

BETMGM

Player is having difficulty withdrawing.

Jurisdiction: UKGC

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
21/04/2025
Waiting For Rep

SunriseSlots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
20/04/2025
In Progress

Ybets

Player is having difficulty withdrawing.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Other
18/04/2025
In Progress

Betarno

Player says that when they tried to withdraw their winnings were confiscated and their account closed with the casino claiming...

Jurisdiction: UKGC

Recovered: €-

Comments

Player says that when they tried to withdraw their winnings were confiscated and their account closed with the casino claiming a breach in Terms.

Solution

Case in progress.
Payment Issues
16/04/2025
In Progress

Starwins

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Other
16/04/2025
Resolved

Monopolycasino.com

Player says that immediately after winning their account was locked.

Jurisdiction: Gibraltar

Recovered: €630

Comments

Player says that immediately after winning their account was locked.

Solution

Player reports the issue has been resolved.
T&C Dispute
15/04/2025
Waiting For Response

madcasino

Player claims: "Casino winnings confiscated for violating T&Cs."

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player claims: "Casino winnings confiscated for violating T&Cs."

Solution

Case in progress.
Other
15/04/2025
Resolved

FortuneJack

Player says that their account was closed with the casino claiming multiple accounts. The player disputes this.

Jurisdiction: Anjouan (Comoros)

Recovered: €238

Comments

Player says that their account was closed with the casino claiming multiple accounts. The player disputes this.

Solution

Player reports they have now been paid in full.
Payment Issues
14/04/2025
Resolved

Posh Casino

Player says that they have been waiting five months for their payment.

Jurisdiction: To Be Determined

Recovered: €127

Comments

Player says that they have been waiting five months for their payment.

Solution

Player reports they have now been paid in full.
Payment Issues
14/04/2025
Resolved

Posh Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
14/04/2025
In Progress

Cashiopeia

Player claims casino "closed my account and not letting me close pending game rounds."

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player claims casino "closed my account and not letting me close pending game rounds."

Solution

Case in progress.
Other
14/04/2025
Closed

Stake Casino

Player says that they are the victim of "unjust account restrictions and denial of bonuses".

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that they are the victim of "unjust account restrictions and denial of bonuses".

Solution

Case in progress.
Payment Issues
13/04/2025
In Progress

Casino Extreme

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
13/04/2025
In Progress

1red.com

Player says that they have been trying to withdraw for two weeks.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they have been trying to withdraw for two weeks.

Solution

Case in progress.
Self-Exclusion
13/04/2025
In Progress

Nine Casino

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case in progress.
Bonus
12/04/2025
In Progress

Ruby Slots

Player says that they are having difficulty with the Terms of the bonus.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they are having difficulty with the Terms of the bonus.

Solution

Case in progress.
Payment Issues
11/04/2025
In Progress

Slotastic Casino

Player says that they are encountering new, lower withdrawal limits for the first time.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they are encountering new, lower withdrawal limits for the first time.

Solution

Case in progress.
Payment Issues
10/04/2025
Closed

Duckyluck.ag

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Self-Exclusion
10/04/2025
In Progress

Coolbet

Self-exclusions issue.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case in progress.
Bonus
10/04/2025
In Progress

CryptoLoko

Player says that their winnings were confiscated with the casino claiming they broke bonus Terms.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that their winnings were confiscated with the casino claiming they broke bonus Terms.

Solution

Case in progress.
Bonus
10/04/2025
Waiting For Response

YabbyCasino

Player says that their winnings were confiscated with the casino claiming a breach of Terms.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that their winnings were confiscated with the casino claiming a breach of Terms.

Solution

Case in progress.
Payment Issues
10/04/2025
In Progress

DuckyLuck

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
09/04/2025
Closed

Oshi Casino

Player is having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The player’s case was discarded for lying to us and ignoring the PAB Rules. Case closed.
Other
08/04/2025
Closed

Jackpoty

Player says that their account was closed with the casino claiming fraud.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their account was closed with the casino claiming fraud.

Solution

The casino showed that the player had systematically violated the Terms at this casino and many others. Case closed.
Source of Wealth
08/04/2025
Resolved

Casinohuone

Player says that despite being verified, their account was closed and their withdrawal not paid.

Jurisdiction: Malta (MGA)

Recovered: €1,090

Comments

Player says that despite being verified, their account was closed and their withdrawal not paid.

Solution

Player reports they have now been paid in full.
Payment Issues
08/04/2025
In Progress

BetonRed

Player says that despite being previously verified, their account was closed and their winnings not paid out.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that despite being previously verified, their account was closed and their winnings not paid out.

Solution

Case in progress.
Payment Issues
05/04/2025
In Progress

Hellspin

Player says that their winnings were confiscated.

Jurisdiction: Fake

Recovered: €-

Comments

Player says that their winnings were confiscated.

Solution

Case in progress.
Payment Issues
05/04/2025
Waiting For Rep

SunriseSlots

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
05/04/2025
Closed

ScroogeCasino

Player says that despite being verified, the casino refused to pay and closed their account.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that despite being verified, the casino refused to pay and closed their account.

Solution

The casino has provided good evidence that the player had violated their Terms multiple times and with obvious intent. Furthermore, they lied about this in the PAB details they submitted to us. As such their complaint has been closed and their Casinomeister account has been banned.
Payment Issues
04/04/2025
Closed

All British Casino

Player says that despite being verified they are having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that despite being verified they are having difficulty withdrawing.

Solution

Casino provided evidence of multiple instances of fraud. Case closed and fraudster banned.
KYC
03/04/2025
In Progress

Jetcasino

Player is having difficulty getting verified.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player is having difficulty getting verified.

Solution

Case in progress.
Payment Issues
03/04/2025
Closed

Nine Casino

Player says that they have been unable to withdraw and now the casino has suspended their account.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that they have been unable to withdraw and now the casino has suspended their account.

Solution

Casino said “we don’t have a business arrangement with your platform so we won’t talk to you about player’s complaint”. In other words they’ll only discuss player complaints with sites that send them player traffic: "it’s all about the Benjamins." Case closed.
Self-Exclusion
03/04/2025
Closed

GoldenBet

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

As usual, the casino is not cooperating. We have a long-standing Warning on our forums. Case closed.
Payment Issues
03/04/2025
Closed

Slotsmines

Player says that their withdrawal was not paid and now they are only being offered a refund of their deposit.

Jurisdiction: Kahnawake (KGC)

Recovered: €-

Comments

Player says that their withdrawal was not paid and now they are only being offered a refund of their deposit.

Solution

The casino shared evidence that the player’s documents had been edited and thus rejected. They said their decision was final and non-negotiable so we were left with no choice but to refer the player to the casino’s designated ADR. Case closed.
Payment Issues
03/04/2025
Resolved

Ritzo

Player is having difficulty withdrawing.

Jurisdiction: Fake

Recovered: €6,091

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
KYC
02/04/2025
Resolved

Wildz

Player is having difficulty with verification.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player is having difficulty with verification.

Solution

Player reports the case has been resolved to their satisfaction.
Payment Issues
01/04/2025
Waiting For Response

SunriseSlots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €1,490

Comments

Player is having difficulty withdrawing.

Solution

Casino reports player paid; waiting for confirmation from player.
Payment Issues
01/04/2025
Waiting For Response

amonbet.com

Player says that the casino is "refusing to pay out" their tournament prize.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that the casino is "refusing to pay out" their tournament prize.

Solution

Case in progress.
Payment Issues
01/04/2025
In Progress

Berspin

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
01/04/2025
Resolved

drakebet.com

Player says that their account has been blocked and their withdrawal not paid.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their account has been blocked and their withdrawal not paid.

Solution

Player reports they have now been paid in full.
Payment Issues
31/03/2025
In Progress

B-Bets

Player says that they have been waiting over four months -- since their withdrawal was approved -- for payment.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that they have been waiting over four months -- since their withdrawal was approved -- for payment.

Solution

Case in progress.
Other
31/03/2025
Resolved

Videoslots

Player says their account has been deactivated.

Jurisdiction: Malta (MGA)

Recovered: €4,870

Comments

Player says their account has been deactivated.

Solution

Player reports they have now been paid in full.
Payment Issues
30/03/2025
Resolved

PlayOJO Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €1,802

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
29/03/2025
Closed

Casino Rewards

Duplicate of a previous case that was closed for PAB Rules violations.

Jurisdiction: Kahnawake (KGC)

Recovered: €-

Comments

Duplicate of a previous case that was closed for PAB Rules violations.

Solution

Duplicate, closed.
Payment Issues
29/03/2025
In Progress

Getwin Casino

Player says that they have been waiting over three weeks for their payment.

Jurisdiction: Costa Rica

Recovered: €-

Comments

Player says that they have been waiting over three weeks for their payment.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GetwinCasino is ignoring player complaints.
Payment Issues
27/03/2025
Resolved

cryptobetsports.com

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
26/03/2025
Resolved

LuckyLegends

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €2,645

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
26/03/2025
In Progress

SunriseCasino

Player says that they have been waiting months for payment.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they have been waiting months for payment.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that SunriseCasino is ignoring player complaints.
Payment Issues
26/03/2025
In Progress

Electricwins

Player says that after one successful withdrawal, they have now been waiting months for the second and the casino is...

Jurisdiction: Fake

Recovered: €-

Comments

Player says that after one successful withdrawal, they have now been waiting months for the second and the casino is non-responsive.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Electricwins is ignoring player complaints.
Payment Issues
26/03/2025
In Progress

Lopoca

Player says that the payment of their withdrawals has stopped.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that the payment of their withdrawals has stopped.

Solution

Case in progress.
T&C Dispute
26/03/2025
Closed

Highstakes

Player says that they are unable to withdraw with the casino claiming multiple accounts.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that they are unable to withdraw with the casino claiming multiple accounts.

Solution

Case in progress.
Payment Issues
26/03/2025
Closed

GG.BET

Player is having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Bonus
26/03/2025
Waiting For Response

Slots garden

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Other
25/03/2025
Closed

Nordscasino

Player says that part of their balance was confiscated and the remainder is locked.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that part of their balance was confiscated and the remainder is locked.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NordsCasino is ignoring player complaints.
Payment Issues
25/03/2025
In Progress

USAceCasino

Player says that they were asked to pay to withdrawal and eventually their account was closed and the payments not...

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they were asked to pay to withdrawal and eventually their account was closed and the payments not received.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that USAceCasino is ignoring player complaints.
KYC
24/03/2025
Resolved

Bitstarz Casino

Player says that they are having difficulty with verification.

Jurisdiction: Curaçao GCB

Recovered: €917

Comments

Player says that they are having difficulty with verification.

Solution

The casino has told us the player's account was verified and they were paid; the player did not respond to our request for confirmation.
Self-Exclusion
24/03/2025
Closed

Winamax

Self-exclusions issue.

Jurisdiction: Spain (DGOJ)

Recovered: €-

Comments

Self-exclusions issue.

Solution

The casino kept referring to us as “another player” and refused to discuss the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Winamax.
Payment Issues
24/03/2025
Resolved

PoshCasino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €479

Comments

Player is having difficulty withdrawing.

Solution

Casino reports the player has now been paid; the player did not respond to our requests for confirmation. Case closed.
KYC
24/03/2025
Closed

Wow Casino

Player says that they are having trouble getting verified.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they are having trouble getting verified.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that WowVegas is ignoring player complaints.
Unknown
22/03/2025
Resolved

LemonCasino

Player says that their balance was confiscated and their account closed with the casino claiming multiple accounts.

Jurisdiction: Curaçao GCB

Recovered: €1,381

Comments

Player says that their balance was confiscated and their account closed with the casino claiming multiple accounts.

Solution

Player reports they have now been paid in full.
Payment Issues
21/03/2025
Resolved

Posh Casino

Player says that they have been waiting over a month for payment.

Jurisdiction: To Be Determined

Recovered: €4,527

Comments

Player says that they have been waiting over a month for payment.

Solution

Player reports they have now been paid in full.
Payment Issues
21/03/2025
In Progress

Posh Casino

Player has been waiting seven weeks for an approved withdrawal to be paid.

Jurisdiction: To Be Determined

Recovered: €724

Comments

Player has been waiting seven weeks for an approved withdrawal to be paid.

Solution

Player reports they have now been paid in full.
Payment Issues
20/03/2025
Closed

Nitrobetting

Player says that they have been waiting 2 months for their withdrawal.

Jurisdiction: Costa Rica

Recovered: €-

Comments

Player says that they have been waiting 2 months for their withdrawal.

Solution

Casino claimed they could not discuss the player’s case “for security reasons”. That is casino double-speak for “we don’t want to”. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Nitrobetting.
Payment Issues
20/03/2025
Closed

Goldenbet.com

Player says that despite being verified, their withdrawal has not been processed.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that despite being verified, their withdrawal has not been processed.

Solution

After several attempts we've had no response from the casino. Case closed. A Casinomeister Warning has already been posted to alert players to the fact that Goldenbet is ignoring player complaints.
Other
20/03/2025
Waiting For Response

Parimatch

Player says that their deposit has not appeared in their account balance.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their deposit has not appeared in their account balance.

Solution

Case in progress.
Other
20/03/2025
Closed

NummusCasino

Player says that the casino gave an unusual reason for confiscating a portion of their winnings.

Jurisdiction: Curaçao GCB

Recovered: €453

Comments

Player says that the casino gave an unusual reason for confiscating a portion of their winnings.

Solution

The casino claimed there were “anomalies” in the player’s activity and that their winnings were cancelled and deposits returned accordingly. Case closed.
Other
19/03/2025
Closed

PlayFortuna

Unclear.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Unclear.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that PlayFortuna is ignoring player complaints.
Payment Issues
19/03/2025
In Progress

GoldBetSpin

Player says that they were repeatedly asked to deposit in order to withdraw, that despite doing so more than once,...

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that they were repeatedly asked to deposit in order to withdraw, that despite doing so more than once, the funds were never released and now the casino has stopped responding to them.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GoldBetSpin is ignoring player complaints.
T&C Dispute
18/03/2025
Closed

Novibet

Player says that the casino closed their account claiming a breach of Terms.

Jurisdiction: Other

Recovered: €-

Comments

Player says that the casino closed their account claiming a breach of Terms.

Solution

The casino insisted there was good evidence of the player violating the Terms regarding multiple accounts and that they would not be revisiting their decision against the player. We advised the player to escalate their issue to the casino’s designated ADR for further action. Case closed.
Self-Exclusion
17/03/2025
Closed

NeedforSpin

Self-exclusions issue.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case in progress.
Responsible Gambling
17/03/2025
Closed

10Betuk

Responsible gambling issue.

Jurisdiction: UKGC

Recovered: €-

Comments

Responsible gambling issue.

Solution

Casino refused to discuss the player's case with us. Case closed.
Payment Issues
16/03/2025
Resolved

N1Bet

Player is having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €5,774

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Self-Exclusion
15/03/2025
Closed

ForzaBet

Self-exclusions issue.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Self-exclusions issue.

Solution

Player ignored PAB rules. Case closed.
Payment Issues
14/03/2025
Resolved

Posh Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €1,499

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
14/03/2025
Resolved

SlotoCash Casino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €1,016

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Bonus
13/03/2025
Closed

iWild Casino

Player says that the casino has confiscated their balance and locked their account claiming bonus abuse.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that the casino has confiscated their balance and locked their account claiming bonus abuse.

Solution

Casino claimed the player was in violation of the bonus Terms and the player had no response to that. Case closed.
Bonus
13/03/2025
Closed

Goldenbet

Player says that the casino has confiscated their winnings claiming a bonus Terms violation.

Jurisdiction: Fake

Recovered: €-

Comments

Player says that the casino has confiscated their winnings claiming a bonus Terms violation.

Solution

Goldenbet is a known rogue casino. We have already posted a Warning as this casino is known for all manner of nastiness and not so much with the paying players what they are owed.
Other
13/03/2025
Closed

PlayOJO Casino

Player is having difficulty with their deposits.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty with their deposits.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Bonus
12/03/2025
Closed

Captain Jack Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player admitted to breaking Terms. Case closed.
Payment Issues
12/03/2025
Closed

1xBet

Player is having difficulty withdrawing.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Closed at player's request.
Bonus
12/03/2025
Closed

SnatchCasino

Player says that after accepting a bonus, playing, and winning, their winnings were confiscated.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that after accepting a bonus, playing, and winning, their winnings were confiscated.

Solution

The evidence shows that the money “confiscated” was in fact excess winnings BEFORE a Max WD limit attached to a bonus was applied. Confirming this with the player. Player did not deny -- case closed.
Other
12/03/2025
Closed

GoldenPanda

Player is having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

After several attempts to get a response from the casino they attached an auto-responder which simply sent our own emails back to us without additional content. Case closed but a Casinomeister Warning will be posted to alert players to the problems at GoldenPanda.
KYC
11/03/2025
Resolved

Jackpoty

Player says that after submitting a withdrawal request and their documents, their account was locked and "placed under review".

Jurisdiction: Curaçao GCB

Recovered: €3,428

Comments

Player says that after submitting a withdrawal request and their documents, their account was locked and "placed under review".

Solution

Player reports they have now been paid in full.
Other
11/03/2025
Resolved

BetMGM

Player says that after winning their account was closed and so they are unable to access their balance.

Jurisdiction: UKGC

Recovered: €4,744

Comments

Player says that after winning their account was closed and so they are unable to access their balance.

Solution

Player reports they have now been paid in full.
Other
08/03/2025
Closed

SunriseSlots

Player says that their account is blocked and they are unable to withdraw.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their account is blocked and they are unable to withdraw.

Solution

Player played away their balance -- case closed.
Payment Issues
08/03/2025
Resolved

Palace of Chance

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €1,147

Comments

Player is having difficulty withdrawing.

Solution

Player reports case has been resolved.
Payment Issues
07/03/2025
Closed

LottoPark-Lottery: GG World Pick 4

Player is having difficulty withdrawing.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The casino refused to discuss the player’s issue. When we told them we’d be forced to post a Warning against them they told us they considered that blackmail and would be taking legal action against us. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Lottopark.
Other
07/03/2025
Resolved

BetMGM

Player says the casino is holding their deposit while conducting a review.

Jurisdiction: UKGC

Recovered: €597

Comments

Player says the casino is holding their deposit while conducting a review.

Solution

Player reports they have now been paid in full.
KYC
07/03/2025
Resolved

Playamo

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €2,560

Comments

Player is having difficulty withdrawing.

Solution

Player says that that they received most of their winnings and played away the rest.
Other
06/03/2025
Closed

Playzee Casino

Player says that their balance was confiscated and their account closed.

Jurisdiction: UKGC

Recovered: €-

Comments

Player says that their balance was confiscated and their account closed.

Solution

Player stopped responding to us -- case closed.
Self-Exclusion
06/03/2025
Closed

Fatpirot

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that fatpirate3.com is ignoring player complaints.
Self-Exclusion
06/03/2025
Closed

GoldenBet

Self-exclusions issue.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Self-exclusions issue.

Solution

Player stopped responding to us, case closed.
Unknown
06/03/2025
Resolved

Rare.bet

Player says that they are having difficulty with having their documents accepted.

Jurisdiction: Curaçao GCB

Recovered: €145

Comments

Player says that they are having difficulty with having their documents accepted.

Solution

Casino says the issue has been resolved; player stopped responding to us, so we could not get this confirmed.
Payment Issues
05/03/2025
Closed

NABCasino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NABCasino is ignoring player complaints.
Responsible Gambling
05/03/2025
Closed

LegendzCasino

Responsible gambling issue.

Jurisdiction: Other

Recovered: €-

Comments

Responsible gambling issue.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Payment Issues
04/03/2025
Resolved

BetMGM

Player says that despite being verified, they are having difficulty withdrawing.

Jurisdiction: UKGC

Recovered: Undisclosed

Comments

Player says that despite being verified, they are having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
03/03/2025
Closed

nummus.casino

Player says that their winnings were cancelled.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their winnings were cancelled.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that nummus.casino is ignoring player complaints.
Responsible Gambling
03/03/2025
Closed

1bet.com

Responsible gambling issue.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Responsible gambling issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that 1bet.com is ignoring player complaints.
T&C Dispute
01/03/2025
Closed

Goldenbet

Player says that their winning have been confiscated and their account closed, with the casino claiming multiple accounts.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that their winning have been confiscated and their account closed, with the casino claiming multiple accounts.

Solution

We received no response from the casino at which point the player started being rude and disrespectful, so we sent them on their way. Case closed.
Payment Issues
28/02/2025
Closed

Stake Casino

Affiliate says that they have not been able to withdraw their full earnings for the last 6 months.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Affiliate says that they have not been able to withdraw their full earnings for the last 6 months.

Solution

As has become routine this past several months or so, Stake’s response is to not respond. Case closed but our Casinomeister Warning against Stake will be updated to alert players to the ongoing problems at Stake.
Payment Issues
28/02/2025
Closed

Crystal-Bet

Player is having difficulty withdrawing.

Jurisdiction: Fake

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

There was no response from the casino regarding the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Crystal-Bet.
Other
27/02/2025
Closed

N1 Casino

A long-time player at N1 was having trouble accessing the games.

Jurisdiction: Curaçao GCB

Recovered: €100

Comments

A long-time player at N1 was having trouble accessing the games.

Solution

N1 resolved the issue, case closed.
Payment Issues
27/02/2025
Resolved

Sunrise Slots

Player says that they have been waiting over a month for payment since their withdrawal was approved.

Jurisdiction: To Be Determined

Recovered: €281

Comments

Player says that they have been waiting over a month for payment since their withdrawal was approved.

Solution

Player was paid, but is not happy about the processing fee.
Other
26/02/2025
Closed

GlobalPokerCasino

Player says that their account has been blocked.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that their account has been blocked.

Solution

Casino replied only to say that per the Terms the player was required to seek arbitration from the casino’s designated ADR and no one else, meaning not us. Case closed.
Other
26/02/2025
Closed

Unibet Casino

Player says that their account was blocked and they have no idea why.

Jurisdiction: UKGC

Recovered: €-

Comments

Player says that their account was blocked and they have no idea why.

Solution

Case in progress.
Other
25/02/2025
Waiting For Response
Jurisdiction: Curaçao GCB

Recovered: €-

Comments

---

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Responsible Gambling
25/02/2025
Closed

Casinoin

Responsible gambling issue.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Responsible gambling issue.

Solution

The casino never bothered to reply. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Casinoin.io.
Other
25/02/2025
Closed

Casumo

Player says that they were unable to withdraw their winnings, their deposits were returned and their account blocked with the...

Jurisdiction: UKGC

Recovered: €-

Comments

Player says that they were unable to withdraw their winnings, their deposits were returned and their account blocked with the casino claiming two different reasons.

Solution

Case in progress.
Payment Issues
25/02/2025
Resolved

SunriseSlots

Player says that a series of withdrawals -- with the first dating back 9 months -- despite being approved, have...

Jurisdiction: To Be Determined

Recovered: €15,306

Comments

Player says that a series of withdrawals -- with the first dating back 9 months -- despite being approved, have not been paid.

Solution

Player reports they have now been paid in full.
Technical Issues (Software)
24/02/2025
Closed

LuckyDreams

Player says that their gameplay was interrupted twice by technical issues.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their gameplay was interrupted twice by technical issues.

Solution

Player says that there was a technical failure in mid-play so they requested compensation for the projected loss for the games in progress. As with almost every casino, the Terms absolve the casino of any responsibility for technical failures. Player disputed the fairness of those Terms -- unsuccessfully.
Payment Issues
24/02/2025
Closed

Instantcasino.com

Player says that their payment suffered "a significant currency conversion discrepancy".

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their payment suffered "a significant currency conversion discrepancy".

Solution

Casino refuses to discuss the player's issue with us. Case closed and a Warning will be posted.
Technical Issues (Software)
24/02/2025
Resolved

PlayOJO Casino

Player says that they were interrupted during gameplay and would like a refund.

Jurisdiction: To Be Determined

Recovered: €36

Comments

Player says that they were interrupted during gameplay and would like a refund.

Solution

Player reports they have now received a refund.
Other
23/02/2025
Closed

YabbyCasino

----

Jurisdiction: None/Unspecified

Recovered: €-

Comments

----

Solution

Case in progress.
KYC
22/02/2025
Waiting For Response

Planet 7 Casino

Player is having difficulty with KYC.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty with KYC.

Solution

Case in progress.
Payment Issues
22/02/2025
Resolved

Captain Jack Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €2,302

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
21/02/2025
Closed
Jurisdiction: To Be Determined

Recovered: €-

Comments

---

Solution

Case in progress.
KYC
21/02/2025
Resolved

Yukon Gold

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €5,063

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been verified and paid in full.
KYC
21/02/2025
Closed

Casumo

Player says they are unable to provide the requested documents.

Jurisdiction: UKGC

Recovered: €-

Comments

Player says they are unable to provide the requested documents.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Payment Issues
20/02/2025
Resolved

SunriseSlots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €100

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
19/02/2025
Closed

Playzee Casino

Player is having difficulty withdrawing.

Jurisdiction: UKGC

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Payment Issues
19/02/2025
Closed

GamaCasino

Player says that casino is asking them to deposit in order to withdraw.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that casino is asking them to deposit in order to withdraw.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that GamaCasino is ignoring player complaints.
KYC
17/02/2025
Closed

Miami Club Casino

Player says they were notified that they failed the security check.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says they were notified that they failed the security check.

Solution

The player had been found to be sharing their casino account with at least one other person, obviously in violation of the Terms. They also had multiple accounts here at Casinomeister, also in violation of the Terms. Case closed.
Payment Issues
17/02/2025
Resolved

Lucky Legends

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €1,910

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
17/02/2025
Resolved

cbet.gg

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €224

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
16/02/2025
Resolved

Sunrise Slots

Player says that despite having VIP status and the withdrawal being approved, they have been waiting over a month for...

Jurisdiction: None/Unspecified

Recovered: €2,016

Comments

Player says that despite having VIP status and the withdrawal being approved, they have been waiting over a month for payment.

Solution

Casino says the player has been paid in full; player did not respond to our requests for confirmation.
Bonus
16/02/2025
Closed

RichardCasino

Player says that the casino refuses to pay them their winnings.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that the casino refuses to pay them their winnings.

Solution

The casino has provided evidence that the player broke Terms and so their withdrawal was limited to the maximum withdrawal for the bonus.
Payment Issues
14/02/2025
Closed

NewFunClub

Player says that their winnings were confiscated with the casino claiming a Terms violation.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that their winnings were confiscated with the casino claiming a Terms violation.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NewFunClub is ignoring player complaints.
Payment Issues
14/02/2025
Resolved

SunriseSlots

Player says that despite being approved, they have been waiting 8 months for their withdrawals.

Jurisdiction: None/Unspecified

Recovered: €3,813

Comments

Player says that despite being approved, they have been waiting 8 months for their withdrawals.

Solution

Player reports they have now been paid in full.
Payment Issues
14/02/2025
Resolved

Posh Casino

Player says that despite being approved they have been waiting 8 months for their payment.

Jurisdiction: None/Unspecified

Recovered: €16,018

Comments

Player says that despite being approved they have been waiting 8 months for their payment.

Solution

Player reports they have now been paid in full.
Self-Exclusion
14/02/2025
Closed

Bitstarz Casino

Self-exclusions issue.

Jurisdiction: Curaçao 8048 /JAZ (defunct)

Recovered: €-

Comments

Self-exclusions issue.

Solution

The point of the player’s case was to have previous deposits returned on compassionate grounds. The casino declined and based on evidence seen we agreed, Case closed.
Self-Exclusion
14/02/2025
Closed

CasinoMax

Self-exclusions issue.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Self-exclusions issue.

Solution

Case refers to events that are more than three years old, related to a previously closed case and under a previous licensing jurisdiction. Case dismissed on the grounds of it being too old.
Self-Exclusion
13/02/2025
Closed

Thunderbolt

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

The casino showed they had handled the issue responsibly; the player declared that they’d decided to quit gambling and were done with the case. Case closed.
Payment Issues
12/02/2025
In Progress

Neonvegas

Player says that despite being verified and having a VIP manager, their winnings were confiscated for playing from a restricted...

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that despite being verified and having a VIP manager, their winnings were confiscated for playing from a restricted country.

Solution

Case in progress.
Source of Wealth
12/02/2025
Closed

LuckyRed

Player says that they've been going through verification for months.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Player says that they've been going through verification for months.

Solution

The casino provided detailed evidence to support their conclusions against the player. We support those conclusions and the manner in which they brought the issue to a close (returned deposits). Case closed.
KYC
12/02/2025
Resolved

Dollycasino

Player says that they have been waiting a week to be verified so they can withdraw.

Jurisdiction: Anjouan (Comoros)

Recovered: €202

Comments

Player says that they have been waiting a week to be verified so they can withdraw.

Solution

Player reports they have now been paid in full.
Payment Issues
11/02/2025
Resolved

SunnySpins

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €1,852

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Payment Issues
08/02/2025
Resolved

Slots Garden

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €229

Comments

Player is having difficulty withdrawing.

Solution

Casino says the player has now been paid; player did not respond to our request for confirmation.
Payment Issues
08/02/2025
In Progress

luckyreels.io

Player says that despite being verified, they are having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that despite being verified, they are having difficulty withdrawing.

Solution

Case in progress.
Other
07/02/2025
Closed

sportbet.one

Player says that their account was locked so they cannot play or withdraw.

Jurisdiction: Mwali (Comoros)

Recovered: €-

Comments

Player says that their account was locked so they cannot play or withdraw.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Self-Exclusion
06/02/2025
Closed

Fastbet

Self-exclusions issue.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Self-exclusions issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Fastbet is ignoring player complaints.
Payment Issues
06/02/2025
Resolved

Betzone

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Responsible Gambling
04/02/2025
Closed

Rainbet

Player says that they were allowed to gamble while underage

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they were allowed to gamble while underage

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Rainbet is ignoring player complaints.
Payment Issues
04/02/2025
Closed

Spinbuffalo

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Spinbuffalo is ignoring player complaints.
Other
03/02/2025
Closed

Velobet

Player says that they have been caught after creating multiple accounts.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that they have been caught after creating multiple accounts.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Payment Issues
02/02/2025
Resolved

Videoslots

Player is having difficulty withdrawing.

Jurisdiction: Ontario iGaming

Recovered: €456

Comments

Player is having difficulty withdrawing.

Solution

Casino says the issue has been resolved; the player did not respond to our request for confirmation.
Responsible Gambling
02/02/2025
In Progress

RoboCatCasino

Responsible gambling issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Responsible gambling issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that RoboCatCasino is ignoring player complaints.
Other
02/02/2025
Resolved

Betpanda.io

Player says that they are having difficulty with a bet.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they are having difficulty with a bet.

Solution

Player reports they have now been paid in full.
Payment Issues
01/02/2025
Closed

888ladies.com

Player is having difficulty withdrawing.

Jurisdiction: UKGC

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Given the abysmal record of the 888 group regarding player complaints the player decided to go to the ADSR with their case. Case closed.
Payment Issues
01/02/2025
Resolved

iWild Casino

Player says that they have been waiting a week for their withdrawal.

Jurisdiction: Curaçao GCB

Recovered: €4,500

Comments

Player says that they have been waiting a week for their withdrawal.

Solution

Player reports they have now been paid in full.
Payment Issues
01/02/2025
Resolved

PlayOJO Casino

Player is having difficulty withdrawing.

Jurisdiction: Ontario iGaming

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Players issues have been resolved to their satisfaction.
Payment Issues
31/01/2025
Resolved

Dingdingding

Player says that they have been waiting 3 weeks for their withdrawal.

Jurisdiction: To Be Determined

Recovered: €2,002

Comments

Player says that they have been waiting 3 weeks for their withdrawal.

Solution

Casino says player has been paid; player did not respond to our request to confirm.
Payment Issues
30/01/2025
Closed

Bitsler

Player says that they were unable to withdraw and now the casino has confiscated their winnings.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that they were unable to withdraw and now the casino has confiscated their winnings.

Solution

Case in progress.
Payment Issues
30/01/2025
Closed

PokerBetCasino

Player is having difficulty withdrawing.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The casino refused to respond to us and only repeated their decision to the player. Given that it’s a Curaçao GCB licence there is little or nothing more the player can do other than get a lawyer and begin legal proceedings. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
29/01/2025
Resolved

Lollybet

Player is having difficulty withdrawing.

Jurisdiction: Anjouan (Comoros)

Recovered: €2,292

Comments

Player is having difficulty withdrawing.

Solution

Player says they are now receiving regular payments.
Self-Exclusion
29/01/2025
Closed

Casinoways

Self-exclusions issue.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Self-exclusions issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Casinoways is ignoring player complaints.
Payment Issues
28/01/2025
Closed

NewVegas

Player says that they have been waiting for a month for payment.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that they have been waiting for a month for payment.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that NewVegas is ignoring player complaints.
Payment Issues
28/01/2025
Closed

Winz.io Casino

Player says that despite being verified, they have been waiting a week for their withdrawal.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that despite being verified, they have been waiting a week for their withdrawal.

Solution

Case in progress.
Payment Issues
28/01/2025
Closed

GGbet

Player says that they have been waiting two weeks for their withdrawal.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that they have been waiting two weeks for their withdrawal.

Solution

Case in progress.
Payment Issues
28/01/2025
Resolved

Posh Casino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €4,551

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
28/01/2025
Closed

Casino Extreme

Player says that the casino is accusing them of doing a double-pay on a bitcoin transaction. The player denies this.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that the casino is accusing them of doing a double-pay on a bitcoin transaction. The player denies this.

Solution

The casino provided evidence to show that the player had indeed done a double-spend on their deposit though the player continues to stridently deny it. Case closed.
T&C Dispute
27/01/2025
Closed

Metaspins

Player says that their account was closed and their balance confiscated for breaking Terms.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their account was closed and their balance confiscated for breaking Terms.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Metaspins is ignoring player complaints.
Payment Issues
27/01/2025
Resolved

SunriseSlots

Player says that they have been waiting a month for their payment.

Jurisdiction: None/Unspecified

Recovered: €2,307

Comments

Player says that they have been waiting a month for their payment.

Solution

Player reports they have now been paid in full.
Payment Issues
26/01/2025
Resolved

Posh Casino

Player says that they have been waiting over a month for their withdrawal.

Jurisdiction: None/Unspecified

Recovered: €2,011

Comments

Player says that they have been waiting over a month for their withdrawal.

Solution

Player reports they have now been paid in full.
Self-Exclusion
25/01/2025
Closed

Kwiff Casino

Self-exclusions issue.

Jurisdiction: UKGC

Recovered: €-

Comments

Self-exclusions issue.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Other
24/01/2025
Closed

Kryptosino

Player says that their winnings were confiscated and their account closed.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their winnings were confiscated and their account closed.

Solution

Player was repeatedly abusive toward the casino staff. The PAB Rules specifically state that abusive behaviour will not be tolerated. Case closed.
Source of Wealth
24/01/2025
Resolved

LeoVegas Casino

Player says that they have been having difficulty with a SoW check for two weeks.

Jurisdiction: UKGC

Recovered: €120

Comments

Player says that they have been having difficulty with a SoW check for two weeks.

Solution

The player and the casino reached a mutually satisfying agreement.
Other
23/01/2025
Closed

LV BET Casino

Player says that their winnings were confiscated "without any evidence".

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that their winnings were confiscated "without any evidence".

Solution

The casino refused to discuss the player’s case and advised the player to go through their ADR. Case closed.
Payment Issues
23/01/2025
Closed

SlotsGarden

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Casino has provided proof that the player broke Terms and so the casino is justified in their refusal to pay winnings.
Self-Exclusion
22/01/2025
Closed

Velobet

Self-exclusions issue.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Self-exclusions issue.

Solution

The casino would only reply to say “we have established contact directly with the player” which the player repeatedly denied. The casino did nothing to resolve the player’s issue. Case closed but a Casinomeister Warning will be posted to alert players to the ongoing problems at Velobet
Payment Issues
21/01/2025
Resolved

Slots of Vegas

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €1,529

Comments

Player is having difficulty withdrawing.

Solution

The casino says the player has now been paid; the player did not respond to our requests for confirmation. Case closed.
Payment Issues
21/01/2025
Closed

Bandagam

Player says that they've been told they need to deposit to withdraw.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they've been told they need to deposit to withdraw.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Bandagam is ignoring player complaints.
T&C Dispute
21/01/2025
Resolved

WantedWin

Player says that their balance was confiscated for two separate Terms violations.

Jurisdiction: Curaçao GCB

Recovered: €1,807

Comments

Player says that their balance was confiscated for two separate Terms violations.

Solution

Player reports they have now been paid in full.
Other
20/01/2025
Closed

Bitstarz Casino

Player says that their withdrawal was denied and their account closed.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that their withdrawal was denied and their account closed.

Solution

The evidence provided by the casino showed that the player repeatedly circumvented the casino’s country restrictions in order to play. This is obviously a Terms violation and the leaves it to the casino to decide whether they wish to enforce the Terms or give the player a break, here they chose the former. Case closed.
Payment Issues
20/01/2025
Resolved

Lukki casino

Player says that they do not have a time-frame for a jackpot win.

Jurisdiction: Curaçao GCB

Recovered: Undisclosed

Comments

Player says that they do not have a time-frame for a jackpot win.

Solution

Player confirms they are now being paid.
Self-Exclusion
20/01/2025
Closed

Casinoways

Self-exclusions issue.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Self-exclusions issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Casinoways is ignoring player complaints.
Other
20/01/2025
Closed

ImmerionCasino

Player says that after a month, their withdrawal is still waiting on a review.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Player says that after a month, their withdrawal is still waiting on a review.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that ImmerionCasino is ignoring player complaints.
Other
19/01/2025
Closed

Memo casino

Unclear as yet.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Unclear as yet.

Solution

Player did not respond to us so we have closed this case as per PAB procedures.
T&C Dispute
18/01/2025
Resolved

Wantedwin

This player wanted to submit a complaint on behalf of a third party. We prefer to deal directly with the...

Jurisdiction: To Be Determined

Recovered: €-

Comments

This player wanted to submit a complaint on behalf of a third party. We prefer to deal directly with the player involved as any casino will require.

Solution

The person with the issue has now submitted their case in a new PAB. We are closing this one.
Source of Wealth
17/01/2025
In Progress

Novibet

Player says that SOW check is "taking too long".

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that SOW check is "taking too long".

Solution

Case in progress.
Payment Issues
17/01/2025
Resolved

Cherry Fiesta Casino

Player says that they have been waiting a month for their withdrawal.

Jurisdiction: Fake

Recovered: €2,888

Comments

Player says that they have been waiting a month for their withdrawal.

Solution

Player reports they have now been paid in full.
Other
17/01/2025
Resolved

LeoVegas Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €12

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have now been paid in full.
Other
16/01/2025
Resolved
Jurisdiction: Curaçao GCB

Recovered: €3,986

Comments

---

Solution

The case has been resolved to the player's satisfaction.
Technical Issues (Software)
16/01/2025
Closed

Playmillion

Player says that there was a game malfunction.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that there was a game malfunction.

Solution

Unfortunately, the player got caught in a game malfunction that was widely publicised. The casino invoked their applicable no-fault clause and the player was out of luck.
Payment Issues
16/01/2025
Closed

BC.Game

Player says that their casino account shows a number of successful withdrawals but they did not receive any payments.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Player says that their casino account shows a number of successful withdrawals but they did not receive any payments.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that BC.game is ignoring player complaints.
Payment Issues
16/01/2025
Closed

PlayOJO Casino

Player is having difficulty withdrawing.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
15/01/2025
Closed

Planet 7 Casino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

Player played away their balance. Case closed.
Payment Issues
15/01/2025
Resolved

Club Player

Player says that they have been waiting a month for payment.

Jurisdiction: None/Unspecified

Recovered: €1,748

Comments

Player says that they have been waiting a month for payment.

Solution

Player reports they have now been paid in full.
Payment Issues
14/01/2025
Closed

SunriseSlots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The casino has provided proof that the player violated Terms, justifying their actions.
Payment Issues
14/01/2025
Closed

spincash777

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The site that hosts GoldenClover — SpinCash777 — is apparently unlicensed and offers no contact info. In other words we have no means to reach or communicate with them. Unfortunately that means “case closed” here at Casinomeister.
Payment Issues
13/01/2025
Closed

Casino Extreme

Player says that they are repeatedly being asked to deposit in order to withdraw.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they are repeatedly being asked to deposit in order to withdraw.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that CasinoExtremeUS is ignoring player complaints.
Payment Issues
12/01/2025
Resolved

iNetBet Casino

Player says that they've been waiting weeks for payment.

Jurisdiction: Curaçao - Unverified

Recovered: €-

Comments

Player says that they've been waiting weeks for payment.

Solution

Player reports they have now been paid in full.
Other
11/01/2025
Closed

Bitstarz Casino

OP feels they're not winning past a certain point.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

OP feels they're not winning past a certain point.

Solution

Player stopped did not to us when we tried to help them, so we have closed this case as per PAB procedures.
Payment Issues
10/01/2025
Resolved

Posh Casino

Player says that they have been waiting over two months for payment.

Jurisdiction: None/Unspecified

Recovered: €2,377

Comments

Player says that they have been waiting over two months for payment.

Solution

Player reports they have now been paid in full.
Payment Issues
10/01/2025
Closed

ragingbullslots

Player says that despite being verified, they have been waiting 9 days for their payment.

Jurisdiction: Anjouan (Comoros)

Recovered: €97

Comments

Player says that despite being verified, they have been waiting 9 days for their payment.

Solution

Casino says the player has been paid the maximum amount as per the bonus rules.
Other
09/01/2025
Closed

MegaRiches

Player says that despite being verified, their account was closed, and their winnings confiscated

Jurisdiction: UKGC

Recovered: €1,400

Comments

Player says that despite being verified, their account was closed, and their winnings confiscated

Solution

The casino took a prolonged time to reach a decision on the case and in the end said “take it to the ADR”. Case closed.
Payment Issues
07/01/2025
Closed

SunriseSlots

Player says that they have been waiting over three weeks for payment.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they have been waiting over three weeks for payment.

Solution

Case in progress.
Other
06/01/2025
Closed

RichPrize (rp42.casino)

Player says that despite requests, has not closed their account but instead is sending them repeated emails asking them to...

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that despite requests, has not closed their account but instead is sending them repeated emails asking them to deposit to receive a bonus.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that rp42.casino is ignoring player complaints.
Payment Issues
06/01/2025
Closed

iNetBet Casino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player is having difficulty withdrawing.

Solution

The casino provided proof that they player had done numerous chargebacks, none of which the player divulged and even claimed they knew nothing of any chargebacks. Case closed and player banned from future use of the PAB service.
Other
06/01/2025
Closed

Instaspin

Player says that that they went to an unlicensed casino, played, lost -- and would now like their money back.

Jurisdiction: Anjouan (Comoros)

Recovered: €-

Comments

Player says that that they went to an unlicensed casino, played, lost -- and would now like their money back.

Solution

Closed at the player’s request.
Payment Issues
06/01/2025
Closed

PlayOJO Casino

Player says that they have been trying to withdraw for over a month.

Jurisdiction: Malta (MGA)

Recovered: €-

Comments

Player says that they have been trying to withdraw for over a month.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Payment Issues
06/01/2025
Waiting For Rep

SunriseSlots

Player says that they have been waiting over five months for their payment.

Jurisdiction: None/Unspecified

Recovered: €-

Comments

Player says that they have been waiting over five months for their payment.

Solution

Case in progress.
Self-Exclusion
05/01/2025
Closed

Wettenlive

Self-exclusions issue.

Jurisdiction: Curaçao GCB

Recovered: €-

Comments

Self-exclusions issue.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Wettenlive is ignoring player complaints.
Technical Issues (Software)
05/01/2025
Closed

3kingsbet

Player says that they were unable to place bets at the casino -- each time they tried, they were automatically...

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they were unable to place bets at the casino -- each time they tried, they were automatically redirected to the login page.

Solution

After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that 3kingsbet is ignoring player complaints.
Bonus
05/01/2025
Closed

OSHI

Player says that key information is missing from the Terms of a deposit bonus.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that key information is missing from the Terms of a deposit bonus.

Solution

Case in progress.
Payment Issues
04/01/2025
Closed

PlayOJO Casino

Player says that they have been waiting over 24 hours for their withdrawal.

Jurisdiction: To Be Determined

Recovered: €-

Comments

Player says that they have been waiting over 24 hours for their withdrawal.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
T&C Dispute
03/01/2025
Closed

ms881.asia

Player says that their winnings were confiscated.

Jurisdiction: Other

Recovered: €-

Comments

Player says that their winnings were confiscated.

Solution

Player stopped responding to us so we have closed this case as per PAB procedures.
Bonus
02/01/2025
Resolved

Betsafe Casino

Player says that after using a bonus, their winnings were confiscated, their deposits returned and they are unable to get...

Jurisdiction: Malta (MGA)

Recovered: €643

Comments

Player says that after using a bonus, their winnings were confiscated, their deposits returned and they are unable to get clarification.

Solution

Player reports their remaining balance was returned and they are satisfied with the outcome.
Other
02/01/2025
Resolved

CasinoRewards

Player requesting a document from the casino.

Jurisdiction: Kahnawake (KGC)

Recovered: €-

Comments

Player requesting a document from the casino.

Solution

Player has received the document.