From the Desk of Max Drayman
Lukki is a new casino so it’s no surprise that we’ve seen next to nothing about them from the Complaints side of the fence. There was one issue on the forums earlier in the year but that player was asking that the casino do all its KYC and SOW checks __before__ he deposited and for a variety of reasons that’s just not very practical.
The good news here is that this is a Dama N.V. casino which means that if a player does get into difficulties they can be assured that their issue will be dealt with quickly and fairly. If any player hits a wall they are welcome to contact us regarding our free Player Arbitration (PAB) process and we can see to it that matter is dealt with ASAP.