Online Casino Complaints Summary 2026

The player alleges that they are having difficulty in getting their debit card verified for a withdrawal.

In Progress

The player claims their wire withdrawal was never received, but the casino claims it was paid out.

In Progress

The player alleges that the casino is rejecting their withdrawals and that no reason is provided on their verified account.

We are unable to take this complaint as Mr. Green Casino ignores the player issues we bring them.

The player alleges that they requested a wire withdrawal, and the casino claims it sent the funds to a crypto address. The casino later claimed that the player's account was hacked.

In Progress

The player alleges that the casino closed their account and confiscated their balance.

In Progress

The player alleges they have payment issues with the casino.

This is a duplicate of an existing ticket and will be closed.

The player alleges that there were technical issues with a game round and that the casino is not assisting them.

We are unable to take this case as Technical issues are beyond the scope of our arbitration service.

The player alleges that the casino confiscated their balance and closed their account, citing multiple accounts.

In Progress

The player alleges that the casino has been stalling their withdrawal since August 2026. Support is also unresponsive via email.

In Progress

The player alleges the casino has failed to pay their winnings. Support is not providing any help.

In Progress

The player alleges they won a Grand Jackpot, and the casino confiscated part of the win, citing a max win for the bonus they used,

In Progress

The player alleges their RTP was not in line with the expected results after 1000+ rounds and is seeking a refund.

This is a duplicate of an existing ticket and will be closed.

The player alleges their RTP was not in line with the expected results after 1000+ rounds and is seeking a refund.

We are unable to assist as 'technical' issues are beyond the scope of our arbitration service.

The player alleges the casino removed their requested withdrawals from their account and is giving them conflicting reasons for the confiscation.

In Progress

The player alleges that their withdrawals are being canceled and support does not respond to their queries

In Progress

The player alleges that the casino is delaying their withdrawal and that they are not receiving any status updates.

In Progress

The player alleges they won a $100 000 jackpot, but the casino locked their account after KYC and withheld the funds.

The casino says that the player has been unable to prove their identity. This is not a matter for arbitration so we have sent the player to the ADR.

The player alleges that the casino confiscated a large amount of their funds by retroactively applying a maximum cashout rule to funds that had already been released as cash after wagering a bonus.

We are unable to take the case as the player has already lodged a complaint with the regulator.

The player alleges the casino confiscated their balance and closed their account without any explanation.

In Progress

The player alleges that the casino is delaying their withdrawal and is unresponsive to their queries.

In Progress

The player alleges that the casino locked their account and confiscated their cash balance.

The casino has provided good evidence of multiple accounts. Case closed and player PAB-banned.

The player alleges the casino is delaying their withdrawals and has changed their withdrawal method from bitcoin to wire.

As per our PAB rules, this PAB was closed and the player banned for making death threats against casino staff.

The player alleges the casino blocked their account and is withholding a large sum of money.

Unfortunately, we are unable to help given the age of this case.

The player alleges that the casino has delayed their payment for 14 days.

The player reports their issue has been resolved.

The player alleges the casino closed their account and confiscated their balance, citing a breach of the terms.

In Progress

Self-Exclusion issue.

In Progress

The player alleges that they are attempting to withdraw their funds, but the casino closed their account after a SOW request.

The casino has thrown up impossible barriers to discussing the player's case, so we have had to send them on to the casino's ADR. Case closed.

The player alleges the casino confiscated their balance, but they are unsure as to the reasoning behind this, as the casino cited multiple issues

In Progress

The player alleges that their withdrawals are being delayed by the casino.

The player did not respond to a basic question about their case leaving us unable to help them. Case closed.

The player alleges that the casino did not honor a cashback promotion they qualified for. The casino is also not responsive to their complaint.

Unfortunately, this is a completely unlicensed casino and the only contact available is an outlook.com email address. This is extremely suspicious and not appropriate for arbitration.

The player alleges that their VIP points are locked and inaccessible. The player also claims that the casino is unresponsive to their queries regarding this.

This is a duplicate of an existing ticket.

The player alleges that the casino is withholding their winnings after they cleared the wagering requirements on a bonus.

We are unable to take the case as it is already active with another arbitration service.

The player alleges that the casino is stalling their withdrawals.

In Progress

The player alleges that their account is verified, but the casino keeps rejecting their withdrawal method.

In Progress

The player alleges that the casino is withholding their VIP points, with the system saying the points are temporarily unavailable.

In Progress

Self-Exclusion Issue

Player ignored our Rules, failing to mention that their case had already been through arbitration elsewhere. The casino will not discuss the case further because of this and we agree with the ruling. Case closed.

The player alleges that the casino is stalling their large withdrawal by requesting verification for an already verified account.

In Progress

Self-Exclusion Issue

In Progress

The player alleges that technical issues at the casino caused them to lose a bonus they had opted in to receive.

We are unable to take this case, as the casino does not respond to our attempts to establish dialogue. We also have a warning issued against them.

The player alleges that their VIP points are locked and inaccessible. The player also claims that the casino is unresponsive to their queries regarding this.

In Progress

The player alleges the casino is delaying their payment.

This ticket is a duplicate of an existing ticket.

The player alleges that they are having difficulty with the casino's verification process and, as a result, are unable to withdraw their funds.

Player reports they have been paid.

The player alleges that the casino closed their account, which had an active balance won through cash play, on the basis of a deadline for submitting KYC documents.

In Progress

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Kodabet.com is ignoring player complaints.

The player alleges the casino applied a maximum win limit to the bonus they took. They also allege that there is no such clause in the casino's promotional terms.

In Progress

The player alleges that they have not received their withdrawal. They also claim that support and VIP are ignoring their queries on the matter.

Casino reports that player has now been paid; player did not respond to our requests for confirmation. In our experience, if the player had not received payment they would still be in their ticket.

Self-Exclusion Issue

In Progress

The player alleges the casino is withholding their payment.

Answered player's question but they did not respond, so we are unable to help them further.

The player alleges the casino locked their account and is not paying their winnings.

This complaint is a duplicate of many other tickets submitted by the same person. They have been banned for PAB fraud and for multiple accounts.

The player alleges that the casino is delaying their withdrawal and provides generic responses when they inquire about the payment status.

Player reports they have been paid.

The player alleges that the casino closed their account. They are seeking the return of their active cash balance, but the casino is not responding to their queries.

The casino says the player opened multiple accounts and submitted suspect documents. We have referred the player to the casino's ADR.

The player alleges that the casino is delaying their withdrawal. Their withdrawal has been pending for 13 days.

The player reports they have now been paid.

The player alleges the casino is delaying their withdrawal.

In Progress

The player alleges the casino locked their account and is not paying their winnings.

This complaint is a duplicate of many other tickets submitted by the same person. They have been banned for PAB fraud and for multiple accounts.

The player alleges the casino locked their account and is not paying their winnings.

This complaint is a duplicate of many other tickets submitted by the same person. They have been banned for PAB fraud and for multiple accounts.

The player alleges that technical glitches have been occurring in the casino's blackjack software.

After several attempts we've had no sensible response from the casino. They've earned their spot in our Rogue List: https://www.casinomeister.com/online-casinos/reviews/betonline/ . As it says there: "We strongly recommend that you avoid playing at BetOnline Casino at all costs."

The player alleges the casino locked their account and is not paying their winnings.

The player opened multiple accounts here at Casinomeister under different names to submit multiple PABs against this casino — all complaining that the casino had unjustly accused them of having multiple accounts. They have been banned for PAB fraud and for multiple accounts.

The player alleges that the casino has not paid their withdrawal and that they receive generic AI responses when contacting support.

The PABer opened a duplicate ticket, posted on the forum about their issue and took their complaint to the regulator. Given the amount of our time they have wasted and their complete disrespect for our PAB rules, we have closed this case and invited them to take any future complaints elsewhere.

The player alleges the casino locked their account and is not paying their winnings.

This complaint is a duplicate of many other tickets submitted by the same person. They have been banned for PAB fraud and for multiple accounts.

The player alleges that the casino claims to have paid their withdrawal, but they have not received it.

In Progress

The player claims non-payment of winnings.

This is a duplicate of an existing ticket. Closed.

The player alleges that they have been waiting for a withdrawal for almost one month, and the casino is yet to provide a resolution

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Onnelakasino.com is ignoring player complaints.

The player alleges that the casino applied a maximum cash-out rule that was not applicable to the bonus they received. This resulted in them losing some of their winnings.

Player reports they have been paid.

The player alleges that they are owed a large sum of money by the casino and have not received payment.

888 ignores all player complaints we bring to them. Please see our long-standing warning here: https://www.casinomeister.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/

The player alleges that the casino owes them a large sum of money and has not yet released their winnings.

This casino refuses to discuss player cases. We've sent the player to their ADR.

The player alleges that the casino owes them a large sum of money and has failed to pay it.

We are unable to take this complaint as the casino is part of a group that ignores the player complaints we bring them. Please see our warning here: https://www.casinomeister.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/

The player alleges that the casino has not paid their winnings.

Gala casino ignores the player complaints we bring them. Please see our long-standing warning here: https://www.casinomeister.com/forums/threads/ladbrokes-gala-and-coral-wont-discuss-player-complaints.64418/

Player allages that they are owed large sums of money by the casino and have not yet been paid.

Player listed multiple casinos with no explanation as to the issues involved. Our rules state: one casino per PAB. Case closed.

The player alleges the casino is withholding their payments despite promises to pay.

The player has already been through the arbitration process twice elsewhere to no effect. Given this and the fact that Dafabet does not respond to the complaints we bring them, we cannot take this case.

The player alleges that the casino gave them references that their withdrawals were paid, but there is no such confirmation on the receiving bank's side.

The player has already submitted their case to a legal body precluding our involvement as described in our PAB rules. Case closed.

The player alleges that they are in a dispute with the casino regarding technical issues and VIP bonuses.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Melbetegypt.com is ignoring player complaints.

The player alleges that after the casino requested KYC and it was provided, they logged into their account and found that the funds they had won were no longer there.

In Progress

The player claims that the casino is delaying their withdrawal.

As per the PAB rules, we are unable to proceed with the complaint as the complaint is already active with another arbitration service.

The player alleges that the casino is delaying their withdrawals for more than a year and they do not respond to their queries.

We are unable to assist the player as their complaint is more than a year old.

The player alleges that the casino is delaying their payments.

We are unable to assist with the complaint as the casino has a history of ignoring player complaints.

The player alleges the casino closed their account, accusing them of arbitrage betting and also confiscating their funds.

Player's demands for evidence are beyond the scope of the PAB service. Sent to the ADR.

The player claims they are having trouble being paid by the casino.

In progress

The player alleges that the casino has not released their payment. The casino support team keeps directing the player to different departments for resolution.

Player reports they have now been paid in full.

The player alleges the casino locked their account and confiscated their winnings and deposit.

Closed for PAB abuse.

The player alleges that the casino locked their account and is withholding their funds.

The casino is making unreasonable demands when asked to discuss the case. We've sent the player to the official ADR.

The player alleges their account was locked after verification and their funds were confiscated.

Player did not respond to us so we are unable to assist.

The player alleges that the casino has not released their payment. The casino support team keeps directing the player to different departments for resolution.

In Progress

The player alleges that the casino confiscated their winnings, citing Terms.

The player was indeed using Apple's iCloud Private Relay service which indeed contravenes the casino's Terms that forbid the use of a "proxy server" or "anonymisation service". As the casino's Terms were broken, there is no case here to pursue.

The player alleges that their account was locked and that they are unable to access their cash funds. They suspect that this was due to opening an account from a friend's house, while their friend also had an account with the casino.

Player admits to breaking the Terms but does not think it is right to be investigated for doing so. We've sent them to the casino's ADR.

The player alleges that the casino is withholding their balance and making false claims of multiple accounts.

We are unable to accept this complaint because the casino does not respond to our complaints.

Player claims non-payment of winnings.

Player created a duplicate of an existing ticket. Closed.

The player claims non-payment of winnings.

Player created a duplicate of an existing ticket. Closed.

The player claims they won a large sum of money and are having issues in getting the payment.

Player did not respond to us after repeated attempts so we are unable to assist.

The player alleges they won a large sum of money, but the casino is stalling their payment. Their play was strictly cash, and their account is verified.

Closed according to player's request.

The player alleges that they are unable to withdraw from their casino account due to technical errors in the cashier. The casino is being unresponsive to their complaints.

We are unable to take this complaint as 888 Casino ignores the player complaints we bring them. Please see our long-standing warning against them here: https://www.casinomeister.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/

The player alleges they made a crypto deposit to the casino, but it was not credited to their account. They have been unable to resolve the issue with the casino.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jackpotcitycasino.com is ignoring player complaints.

The player alleges that the casino falsely accused them of having multiple accounts and closed their account with an active cash balance.

Casino provided evidence of this multi-accounting. Awkward! Case closed and player banned from the site for PAB fraud.

The player alleges the casino closed their account without explanation whilst they were wagering a bonus.

In Progress

The player alleges the casino is delaying their withdrawals.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 24bettle is ignoring player complaints.

Self-exclusions issue.

Player has taken their case elsewhere.

The player alleges that the casino locked their account and confiscated their winnings, claiming they had asked for their account to be closed. The player denies this.

We are unable to pursue this complaint as the casino does not respond to complaints. lease see our warning here: https://www.casinomeister.com/forums/threads/1win-clone-domains-silent-support-and-a-massive-data-breach.107378/

The player alleges that they tried to withdraw their winnings, but the casino is asking them to create another account.

Player did not respond to us despite repeated attempts so we are unable to help them.

The player alleges the casino added wagering requirements to their cash balance, then applied a maximum cashout limit to their winnings, and confiscated the balance.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Wunderwins.com is ignoring player complaints.

The player alleges that the casino is continually adding wagering requirements to their cash funds in order to prevent them from cashing out.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betus.com.pa is ignoring player complaints.

The player alleges that they won a progressive jackpot, but the casino rolled back the balance and removed the funds. The casino further claims that the players win was in demo mode.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betus.com.pa is ignoring player complaints.

The player alleges the casino is asking for deposits to unlock their withdrawal.

This is a duplicate of an existing ticket.

The player alleges that the casino is asking them for 'verification' deposits in order to withdraw money.

This casino seems to be part of a scam network. We are unable to proceed with the case because the casino has no contact details, no license, and exhibits classic scam characteristics.

The player alleges that the casino accepted their deposits although their country is restricted.

Player gave false information to the casino, then proceeded to throw a tantrum in the ticket and on our forum. They are invited to take any future complaints elsewhere. Case closed.

The player alleges that their account is fully restricted and that they are unable to complete KYC. The casino has not provided them with a reasonable explanation.

After submitting their issue to us, the player then proceeded to submit it to another arbitrator in direct violation of our PAB rules. This only causes confusion and slows the case down. Case closed here.

Player says that their winnings were voided with the casino claiming a technical issue.

The casino refuses to change their decision as they are following the procedures described in their Terms. The only further recourse for the player is to contact the casino's ADR/license provider.

The player alleges that the casino is requesting proof of deposit to release their winnings. The player has provided it, but the casino refuses to accept the proof.

Player has provided a document that was accepted and has been paid.

The player alleges that the casino is delaying a large withdrawal.

Unfortunately, Mr Green is part of the 888 group. We have a warning for them here regarding ignoring player complaints: https://www.casinomeister.com/forum...perties-are-ignoring-player-complaints.53093/

The player alleges they have requested a withdrawal, and the casino has been stalling their payment.

This is a duplicate of an existing complaint.

The player alleges they have requested a withdrawal, and the casino has been stalling their payment.

We are unable to assist with the complaint because the casino is owned by a rogue group with a fake licence and does not pay players or respond to complaints.

Self-Exclusion Issue

This casino is known to us for targeting problem gamblers. They refuse to discuss issues with us and we already have a Warning posted for them: https://www.casinomeister.com/forums/threads/fatpirate-appears-to-be-targeting-gamstop-players.105367/. Unfortunately, there is nothing more our arbitration service can do.

The player alleges that their account was abruptly locked by the casino despite being verified.

The casino's position on the player's complaint was nonsensical. Case closed, but we will look into posting a Casinomeister Warning.

The player alleges the casino is withholding their balance and that they are unable to meet the casino's requirements to withdraw their funds.

In Progress

The player alleges that somebody falsely claimed their account was sold and the casino locked their account. They have since been unable to retrieve the account.

The case was four years old -- making a thorough pursuit of the case unlikely -- and the casino had evidence that the player's account had been sold. Case closed.

The player alleges that the casino is withholding their funds and refuses to assist them.

We are unable to take this complaint as it relates to the Lava Group, which uses fake license claims and does not respond to player complaints. Please see our warning here: https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/

Self-Exclusion Issue

The casino stands by their decision. We have advised the player that if they wish to challenge this, they will need to pursue their issue with the casino's ADR.

The player alleges that the casino is withholding their funds, asking for a document that does not exist

Player reports they have now been paid in full.

The player alleges the casino confiscated a large amount of their winnings, citing a duplicate account.

When asked for supporting material for their case, the OP said they would take their case elsewhere. Case closed.

The player alleges they funds are being withheld by the casino.

We are unable to proceed as the casino does not respond to player complaints. Please see our warning here: https://www.casinomeister.com/forums/threads/1xbet-is-locking-accounts-confiscating-player-balances.78009/

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Velobet.com is ignoring player complaints.

The player alleges they are unable to withdraw their funds, and the casino has not responded to their queries.

Player reports they have now been paid in full.

The player alleges the casino said they could proceed with a withdrawal yet they have not been paid or heard back from the casino in 9 days.

Player reports the issue has been resolved.

The player alleges that the casino confiscated their winnings, claiming the player has a duplicate account.

We have now seen extensive and detailed evidence that the there were multiple accounts in simultaneous use. Case closed.

Self-Exclusion Issue

In Progress

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Luckywave.com is ignoring player complaints.

The player alleges that someone accessed their account, gambled away their funds, and seeks reinstatement of the balance.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that WinSpirits.com is ignoring player complaints.

The player alleges that there were technical issues during the game round in which the bonus was triggered. The casino refunded the stake instead of addressing the issue.

Technical issues are beyond the scope of our arbitration service.

The player alleges they are having trouble getting their account verified to withdraw their funds.

Player claims they cannot provide proof of ownership on the card they used to deposit with and are thus unable to satisfy the casino's documentation needs. After some insults and expressions of disgust the player dropped their case. Case closed.

The player alleges they won a large sum of money, but the casino is asking them to make more deposits in order to withdraw the funds.

This is an unlicensed, un-contactable casino asking for further deposits to "unlock" winnings -- showing all the signs of being a scam site. We have warnings about these sorts of casinos here: https://www.casinomeister.com/forums/threads/beware-of-casinos-requesting-large-deposits-to-unlock-or-release-player-winnings.104211/ and here: https://www.casinomeister.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/

The player alleges that the casino is delaying their withdrawal.

Player has now been paid.

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Silverplay.com is ignoring player complaints.

The player alleges their deposit was debited from their bank account but not credited to their casino account.

We are unable to proceed with the complaint as the casino is known to ignore complaints and is on our warning list.

The player alleges that the casino confiscated their balance for a breach of the T&Cs, but the casino has not provided any further information.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Luckleopard83.io is ignoring player complaints.

The player alleges they won a large sum of money, and the casino is asking them to deposit money in order to withdraw.

This casino is displays all the signs of a scam: a fake licence, no contact details or registered company information, the site cannot be found through a standard Google search, they offer unusually large bonuses, and they require deposits before allowing any withdrawals. https://www.casinomeister.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/

The player alleges the casino confiscated the balance of their winnings after they had completed wagering, citing a breach of the maximum bet clause.

Player did not respond to us so we are unable to help them. Case closed.

The player alleges the casino confiscated their balance and closed their account, citing that they used 'prohibited strategies' to gain an unfair advantage.

Bets.io provided a detailed explanation of their multiple attempts to verify the player's account activity which failed. Their conclusion was that the player's account should be closed because of security concerns and we supported that decision.

The Player alleges they won a large sum of money, and the casino is asking them to deposit funds to withdraw it.

This casino is also pressuring the player, saying they have a limited amount of time to deposit more money in order to withdraw. We have articles about these sorts of scams here: https://www.casinomeister.com/forums/threads/beware-of-casinos-requesting-large-deposits-to-unlock-or-release-player-winnings.104211/ They appear to be ri https://www.casinomeister.com/forums/threads/bait-and-switch-like-it-was-2005.106220/.

The player alleges the casino confiscated their winnings, citing multiple accounts.

Player already brought this same case to us last year. Our decision and the facts have not changed.

Self-Exclusion Issue

The issue has been resolved.

The player alleges the casino confiscated their funds and flagged their account as a duplicate due to a technical error in the details they submitted.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Goldbet02.com is ignoring player complaints.

The player alleges they transferred XRP to the casino, but a substantial balance disappeared when they converted it to USDC.

Player stopped responding to us so we were unable to help them.

The player alleges that their winnings were removed from their account, citing that a maximum promotional win had been reached.

The player ignored our PAB rules and our responses, insisted on posting convoluted AI rubbish and neglected to mention that they had spent 9 months in conversation with the regulator regarding their complaint. Case closed.

The player alleges that the casino blocked their account and withheld their winnings, claiming they were banned from the casino's sister sites.

Casino has a rule that if you are bonus banned at one of their casinos then you are bonus banned from their sister casinos as well. Player violated this rule -- they signed up and played at a sister casino -- and was then denied their winnings. Case closed.

Self-exclusions issue.

This issue is beyond the scope of our arbitration service.

Self-Exclusion Issue

Given that this case dates back four years, we are unable to provide assistance -- as detailed in our PAB rules: https://www.casinomeister.com/forums/help/pab-rules/

The player alleges they are unable to withdraw their funds. The casino is also unreachable via email and live chat.

Player is already in the middle of the arbitration process elsewhere so our involvement would be unnecessary and counterproductive. Case closed.

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Luckywave is ignoring player complaints.

The player alleges that they are having issues in getting their account verified.

After working on this for over two weeks and setting up a dialogue with the casino, the player abruptly asked us to close this complaint even though it was not resolved. Case closed as per request.

The player alleges that the casino closed their account and withheld their funds, citing duplicate accounts.

The casino refuses to discuss the player's case with us. As arbitration requires the active participation of both parties in a dispute we are unable proceed further. Case closed.

Player alleges the casino added wagering to their cash funds, and when they complained publicly, the casino closed their account.

Player became abusive and insulting. As this is a free service to help players that is not acceptable and won't be tolerated: case closed and player banned from the site.

The player alleges that the game crashed during an active spin and their winnings were not credited.

Player stopped responding to us leaving us unable to help them.

Player alleges the casino locked their account and confiscated their balance.

Case closed and player banned for PAB fraud.

The player alleges the casino locked their account and confiscated their balance.

Case closed and player banned for PAB fraud.

The player alleges they had a large win, and the casino is slow paying their withdrawal.

In Progress

Player alleges the casino debited funds from their bank account without authorization and is also withholding their funds.

Player stopped responding to us leaving us unable to help them further.

The player alleges that the casino is being unreasonable with document requests and also delaying their withdrawal.

Player was already in discussions with both the ADR and the regulator. As explained in our https://www.casinomeister.com/forums/help/pab-rules/ this precludes our further involvement.

The player alleges that the casino is not honoring their VIP deal and has not attended to the issue for over 3 weeks.

Player reports the case is fully resolved. Update: apparently, the resolution made the situation worse and the casino has stopped responding to us, so we have sent the player to the casino's ADR.

Self-Exclusion Issue

The casino claimed they were interested in dealing with cases now but time has passed and nothing has been forthcoming. Case closed.

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winbeast.com is ignoring player complaints.

The Player alleges that they are having difficulties verifying their account.

The player suddenly took their case to the regulator, ending our involvement. Case closed.

Player alleges the casino confiscated their balance, citing a duplicate account.

The casino has provided ample evidence that more than one account was created from their household. The player failed to mention that this case had already been through arbitration at two other arbitration services. The ruling was the same.

Player alleges the casino is slow paying their withdrawal.

In Progress

Player alleges the casino confiscated their balance after paying them twice, citing the use of a VPN.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Wettson7.com is ignoring player complaints.

Self-Exclusion Issue

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Wazbee is ignoring player complaints.

Player says they are having difficulty with KYC.

Case in progress.

Player claims Playtech affiliates are harassing customers who question the fairness of games.

Asked for advice given. Case closed.

Player alleges the casino is delaying their withdrawals.

Half an hour after submitting this case, the player started a thread about it on our forums -- posting multiple times even after being asked not to. This undermines arbitration and is a direct violation of our PAB rules. Case closed.

Player says they are having difficulty with the automated KYC and that the casino refuses to check their documents manually.

Player reports the issue has been resolved.

The player alleges the casino is withholding their funds, citing that they have multiple accounts.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Luckybull.com is ignoring player complaints.

Self-Exclusion Issue

Player stopped responding to us so we are unable to help them.

The player alleges that the casino locked their account and withheld their payments.

Player has already taken their issue to the regulator, so as explained in the PAB rules, we are now unable to assist.

Self-Exclusion issue

This is a matter for the casino's regulator, so the player has been sent to them.

Player alleges the casino locked their account and withheld their funds without justification.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Boomzino.com is ignoring player complaints.

Player alleges the casino closed their account after they attempted a withdrawal.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Sweepsusa.com is ignoring player complaints.

The player alleges the casino locked their account and is holding their payment after they queried the status of their KYC.

The casino insists that the player must supply additional documents in order to complete KYC. We’ve recommended the player contact them directly to see what they need.

The player alleges they have been waiting for a payment from the casino for a few months.

The casino refuses to discuss the player's case. We will look into posting a Casinomeister Warning to alert players to the fact that Cashoomo.com is ignoring player complaints.

The player alleges that their KYC is being delayed and that they are unable to withdraw their funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Reybets.com is ignoring player complaints.

Player alleges the casino closed their account and withheld their balance without a valid explanation.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Krikya11.club is ignoring player complaints.

The player alleges their deposit was not credited to their casino account.

Player says issue has been resolved.

This is a duplicate of an existing ticket.

Closed as per the PAB Rules

The player alleges that they received a referral bonus and used it to secure some winnings. The casino denied their withdrawal, citing a violation of the terms.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bovada.lv is ignoring player complaints.

Duplicate of an existing ticket.

Ticket closed.

The player alleges the casino locked their account and withheld their funds after they requested a withdrawal.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Plcngame1.com is ignoring player complaints.

The player alleges their deposit was not credited to their casino account, and they have not received feedback for 7 days.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Wazbee.casino is ignoring player complaints.

Player alleges the casino locked their account and withheld their funds after they failed KYC.

The casino shared evidence that the player had used falsified documents for KYC. Case closed.

The player alleges that their deposit was not credited to their account and that they have received no response after reporting the matter.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Mostbet.com is ignoring player complaints.

Player alleges the casino is delaying their withdrawal.

In Progress

The player is requesting a refund of deposits they made using their spouse's card. The casino has partially refunded some of the deposits.

After submitting the case, the player has now asked us to close it.

The player alleges that they had a big win on a slot, but their winnings were not credited to their casino account.

In a direct violation of our Forum Rules, the player used our name to threaten the casino. Case closed and player invited to take any future complaints elsewhere.