Online Casino Complaints Summary 2026

The player alleges the casino confiscated the balance of their winnings after they had completed wagering, citing a breach of the maximum bet clause.

In Progress

The player alleges the casino confiscated their balance and closed their account, citing that they used 'prohibited strategies' to gain an unfair advantage.

In Progress

Anjouan (Comoros)

The Player alleges they won a large sum of money, and the casino is asking them to deposit funds to withdraw it.

In Progress

Fake

The player alleges the casino confiscated their winnings, citing multiple accounts.

Player already brought this same case to us last year. Our decision and the facts have not changed.

Curaçao GCB

Self-Exclusion Issue

In Progress

Anjouan (Comoros)

The player alleges the casino confiscated their funds and flagged their account as a duplicate due to a technical error in the details they submitted.

In Progress

None/Unspecified

The player alleges they transferred XRP to the casino, but a substantial balance disappeared when they converted it to USDC.

In Progress

Anjouan (Comoros)

The player alleges that their winnings were removed from their account, citing that a maximum promotional win had been reached.

The player ignored our PAB rules and our responses, insisted on posting convoluted AI rubbish and neglected to mention that they had spent 9 months in conversation with the regulator regarding their complaint. Case closed.

Kahnawake (KGC)

The player alleges that the casino blocked their account and withheld their winnings, claiming they were banned from the casino's sister sites.

In Progress

None/Unspecified

The Player alleges their crypto deposit was not credited to their casino account.

In Progress

Kahnawake (KGC)

Self-Exclusion Issue

Given that this case dates back four years, we are unable to provide assistance -- as detailed in our PAB rules: https://www.casinomeister.com/forums/help/pab-rules/

Estonian Tax and Customs Board

The player alleges they are unable to withdraw their funds. The casino is also unreachable via email and live chat.

Player is already in the middle of the arbitration process elsewhere so our involvement would be unnecessary and counterproductive. Case closed.

Fake

Self-Exclusion Issue

In Progress

None/Unspecified

The player alleges that they are having issues in getting their account verified.

In Progress

Netherlands Gambling Authority (Kansspelautoriteit, Ksa)

The player alleges that the casino closed their account and withheld their funds, citing duplicate accounts.

The casino refuses to discuss the player's case with us. As arbitration requires the active participation of both parties in a dispute we are unable proceed further. Case closed.

Curaçao GCB

Player alleges the casino added wagering to their cash funds, and when they complained publicly, the casino closed their account.

In Progress

None/Unspecified

Player alleges the casino locked their account and confiscated their balance.

Case closed and player banned for PAB fraud.

Malta (MGA)

The player alleges the casino locked their account and confiscated their balance.

Case closed and player banned for PAB fraud.

Malta (MGA)

The player alleges they had a large win, and the casino is slow paying their withdrawal.

In Progress

None/Unspecified

Player alleges the casino debited funds from their bank account without authorization and is also withholding their funds.

In Progress

None/Unspecified

The player alleges that the casino is being unreasonable with document requests and also delaying their withdrawal.

Player was already in discussions with both the ADR and the regulator. As explained in our https://www.casinomeister.com/forums/help/pab-rules/ this precludes our further involvement.

UKGC

The player alleges that the casino is not honoring their VIP deal and has not attended to the issue for over 3 weeks.

Player reports the case is fully resolved.

Kahnawake (KGC)

Self-Exclusion Issue

In Progress

Gibraltar

Self-Exclusion Issue

In Progress

None/Unspecified

The Player alleges that they are having difficulties verifying their account.

The player suddenly took their case to the regulator, ending our involvement. Case closed.

Gibraltar

Player alleges the casino confiscated their balance, citing a duplicate account.

The casino has provided ample evidence that more than one account was created from their household. The player failed to mention that this case had already been through arbitration at two other arbitration services. The ruling was the same.

Anjouan (Comoros)

Player alleges the casino is slow paying their withdrawal.

In Progress

None/Unspecified

Player alleges the casino confiscated their balance after paying them twice, citing the use of a VPN.

In Progress

None/Unspecified

Self-Exclusion Issue

In Progress

Anjouan (Comoros)

Player says they are having difficulty with KYC.

Case in progress.

To Be Determined

Player claims Playtech affiliates are harassing customers who question the fairness of games.

Asked for advice given. Case closed.

To Be Determined

Player alleges the casino is delaying their withdrawals.

Half an hour after submitting this case, the player started a thread about it on our forums -- posting multiple times even after being asked not to. This undermines arbitration and is a direct violation of our PAB rules. Case closed.

None/Unspecified

Player says they are having difficulty with the automated KYC and that the casino refuses to check their documents manually.

Player reports the issue has been resolved.

None/Unspecified

The player alleges the casino is withholding their funds, citing that they have multiple accounts.

Awaiting response.

Malta (MGA)

Self-Exclusion Issue

Case in progress.

None/Unspecified

The player alleges that the casino locked their account and withheld their payments.

Player has already taken their issue to the regulator, so as explained in the PAB rules, we are now unable to assist.

Curaçao GCB

Self-Exclusion issue

This is a matter for the casino's regulator, so the player has been sent to them.

Malta (MGA)

Player alleges the casino locked their account and withheld their funds without justification.

In Progress

None/Unspecified

Player alleges the casino closed their account after they attempted a withdrawal.

In Progress

None/Unspecified

The player alleges the casino locked their account and is holding their payment after they queried the status of their KYC.

The casino insists that the player must supply additional documents in order to complete KYC. We’ve recommended the player contact them directly to see what they need.

UKGC

The player alleges they have been waiting for a payment from the casino for a few months.

In Progress

None/Unspecified

The player alleges that their KYC is being delayed and that they are unable to withdraw their funds.

In Progress

Anjouan (Comoros)

Player alleges the casino closed their account and withheld their balance without a valid explanation.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Krikya11.club is ignoring player complaints.

None/Unspecified

The player alleges their deposit was not credited to their casino account.

Player says issue has been resolved.

None/Unspecified

This is a duplicate of an existing ticket.

Closed as per the PAB Rules

Fake

The player alleges that they received a referral bonus and used it to secure some winnings. The casino denied their withdrawal, citing a violation of the terms.

In Progress

None/Unspecified

Duplicate of an existing ticket.

Ticket closed.

Fake

The player alleges the casino locked their account and withheld their funds after they requested a withdrawal.

In Progress

Fake

The player alleges their deposit was not credited to their casino account, and they have not received feedback for 7 days.

In Progress

None/Unspecified

Player alleges the casino locked their account and withheld their funds after they failed KYC.

The casino shared evidence that the player had used falsified documents for KYC. Case closed.

None/Unspecified

The player alleges that their deposit was not credited to their account and that they have received no response after reporting the matter.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Mostbet.com is ignoring player complaints.

None/Unspecified

Player alleges the casino is delaying their withdrawal.

In Progress

None/Unspecified

The player is requesting a refund of deposits they made using their spouse's card. The casino has partially refunded some of the deposits.

After submitting the case, the player has now asked us to close it.

Kahnawake (KGC)

Player alleges the casinos unjustly confiscated their balance.

The casino stands by their decision especially as the player wagered more than the max bet of $5 throughout. Players accepts this. Case closed.

None/Unspecified

The player alleges the casino confiscated their win, citing a maximum bonus win limit.

In Progress

None/Unspecified

The player alleges their balance was removed from their account as a withdrawal, but the casino claims they played the funds off.

In Progress

None/Unspecified

Self-Exclusion Issue

Player neglected to mention that their case was submitted and is currently active elsewhere. This is a direct violation of our PAB rules as it undermines our work, slows down the case and often reduces the chance of a favourable outcome for the player. Case closed.

Curaçao GCB

The player alleges the casino is delaying their withdrawal, citing ongoing security verifications / a surge in transactions.

We are unable to proceed with the complaint as the casino group is known to have a fake licence and does not respond to player complaints.

Fake

The player claims the casino is withholding payment because they mistakenly used their partner's account to deposit.

This is a duplicate of an existing case and has been closed.

UKGC

Player alleges a sports betting issue with the operator.

We are unable to take the complaint as the casino does not respond to complaints, and we have published multiple warnings to this effect.

None/Unspecified

Player alleges the casino refused to pay a legitimate win.

This is a scam casino with a fake license and no contact details. We have advised the OP that the case cannot proceed.

Fake

The player alleges the casino paid their withdrawal, but they have not received it. They say the casino has failed to provide the necessary proof of payment.

The payments failed due to incorrect banking details. Now that the casino has the correct information, the issue has been resolved.

None/Unspecified

Player alleges the casino closed their account without reason and withheld their cash funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betandplay.com is ignoring player complaints.

Tobique

Player alleges the casino unjustly confiscated a jackpot win.

The casino refuses to give us proper contact information and won’t discuss the player’s case. Case closed.

None/Unspecified

The player claims the casino is withholding payment because they mistakenly used their partner's account to deposit.

The player stopped responding to us. Case closed.

UKGC

The player alleges that their withdrawal methods have been disabled and that they are unable to request payments. The casino is not providing any resolution.

In Progress

None/Unspecified

Self-exclusions issue.

Player has been referred to problem gambling services for professional assistance.

None/Unspecified

Self-Exclusion Issue

Player has been referred to problem gambling services that can be of better assistance.

Curaçao GCB

The player alleges the casino did not pay their winning sports bet.

In Progress

None/Unspecified

Self-Exclusion Issue

Player has been referred to problem gambling services that can be of better assistance.

Tobique

The player alleges that their local William Hill shop claims payment was made to their card, but they have not received it.

We are unable to take the complaint because the casino ignores all player complaints we bring to them.

UKGC

Player alleges withdrawal delays.

Casino is part of the Lava Entertainment group, which has a fake license and does not respond to player complaints. OP notified that we are unable to take the case.

Fake

Self-Exclusion Issue

Casino responded to us with nonsense. We will look into posting a Casinomeister Warning to alert players to the fact that WizSlots is ignoring player complaints.

Gibraltar

Playe alleges the casino did not honor a promised bonus.

In Progress

None/Unspecified

The player alleges the casino is stalling their KYC by requesting documents that are impossible to obtain.

The player has been advised that we are unable to take the case as 1xbet does not respond to our complaints and has a fake licence.

Fake

The player alleges the casino confiscated their winnings because they breached the maximum bet rule on a bonus.

Player admits to not reading, then breaking the bonus rules. There is not case. Closed.

None/Unspecified

Player alleges the casino confiscated their funds for purchasing a bonus whilst an active bonus was in effect.

eCOGRA has already ruled on this case. As explained in our PAB rules, there is nothing further we can do to assist as the official ADR's ruling is binding. Case closed

Malta (MGA)

Player alleges the casino closed their account and confiscated their deposit and winnings.

Player became foul-mouthed and abusive. Case closed and player banned.

None/Unspecified

Player says they have been waiting nearly two months for their payment.

Player reports they have now been paid in full.

None/Unspecified

Player alleges the casino is delaying their withdrawal without a reasonable explanation.

Player reports they have now been paid in full.

None/Unspecified

Player is having difficulty with verification.

Case in progress.

None/Unspecified

Player having difficulty with verification.

Player submitted two PAB tickets for the same issue. Closing this one.

None/Unspecified

The player alleges the casino is stalling their payment.

Player did not respond to us despite repeated attempts, so we are unable to assist them. Case closed.

None/Unspecified

The player alleges the casino notified them of their imminent closure, but is not responding to their queries regarding money owed to them.

We were able to get the player paid. It took a while — many players were in the same situation — but it worked out well in the end. Case closed.

Anjouan (Comoros)

Player alleges the casino is not responding to their queries regarding a withdrawal

Investigation revealed this is a crypto scam casino with no licence or contact details. The casino asks for deposits to withdraw fake winnings. As such, the case can not proceed.

Fake

Player alleges the casino confiscated their winnings, citing multiple accounts.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Epicsweep.us is ignoring player complaints.

None/Unspecified

Player claims that the casino closed their account after they won a large sum, citing duplicate accounts.

Unfortunately, Del Oro has proved themselves to be untrustworthy and dishonest. They are in our Rogue pit here: https://www.casinomeister.com/online-casinos/reviews/del-oro/ and you can read our warning for them here: https://www.casinomeister.com/forums/threads/del-oro-is-confiscating-player-balances-without-justification.104387/

None/Unspecified

Player alleges the casino retroactively added a bonus to their account, thereby contaminating their cash balance. The casino then unfairly applied a max cashout to their funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Trueluck is ignoring player complaints.

None/Unspecified

The player alleges the casino claims to have paid them, but they have not received their funds.

The player has been advised that we are unable to take the case as 1xbet does not respond to our complaints and has a fake licence.

Fake

The player alleges that the casino voided their win for violating the bonus rules.

Player admitted breaking Terms. There is no case here.

Curaçao GCB

Player alleges the casino is delaying their withdrawal.

The player reports they have been paid in full.

UKGC

Player alleges KYC issues and, as a result, cannot withdraw funds.

In Progress

Anjouan (Comoros)

Player alleges the casino is delaying verification, and as such, they are unable to withdraw their funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betwinner.com is ignoring player complaints.

Fake

Player alleges the casino is withholding their funds due to a verification issue.

In Progress

UKGC

Player alleges the casino delayed payment and KYC.

Player played their entire balance, so there is no case now.

None/Unspecified

Player alleges the casino locked their account after attempting KYC.

Player spent their balance as they felt they were not going to be paid. After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Cocoacasino.com is ignoring player complaints.

None/Unspecified

The player alleges that the casino locked their account when they were close to completing bonus wagering, citing responsible gambling concerns.

The player failed to mention that they had already submitted their case to the casino's official ADR. As explained in our PAB rules, once the player has done this, our arbitration service is no longer able to help them. Case closed.

Mwali (Comoros)

Player alleges the casino is delaying their withdrawal.

This casino is included in our warning for this group: https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/ They do not cooperate in addressing player complaints.

Fake

Player alleges the casino is delaying their withdrawal.

Player reports they have now been paid in full despite a lack of proper communication from the casino.

Anjouan (Comoros)

Player alleges the casino confiscated their withdrawal, citing they received a bonus with a maximum cashout amount.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Captainslots1.com is ignoring player complaints.

None/Unspecified

Player alleges the casino closed their account without justification and is withholding a large amount of their money.

unfortunately, this group of casinos is known to us. They completely ignore player issues. Please see our warning here: https://www.casinomeister.com/forums/threads/all-santeda-international-b-v-aka-gtw-b-v-casinos-are-trouble-for-players.106965/

None/Unspecified

Player alleges the casino is delaying their withdrawal.

In Progress

None/Unspecified

The player alleges the casino is not honoring their cashback deal.

This casino is ethically challenged: https://www.casinomeister.com/online-casinos/reviews/coral/ and ignores player complaints from us: https://www.casinomeister.com/online-casinos/reviews/coral/

UKGC

The player alleges the casino closed their account and voided their win, citing bonus rules.

The case was already submitted to the regulator. As per the PAB rules, we are unable to proceed once this happens.

Anjouan (Comoros)

Player alleges the casino is delaying their payment without explanation.

In Progress

None/Unspecified

The player alleges they are having difficulty verifying their account to withdraw funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Lottogo.com is ignoring player complaints.

UKGC

Player alleges the casino closed their account for using their partner's payment method.

This is a violation of the casino's Terms, so there is no case.

UKGC

Player alleges verification difficulties and, as such, they are unable to withdraw their winnings.

Player reports they have now been verified and paid in full.

Anjouan (Comoros)

The player alleges that the casino accused them of a chargeback and closed their account while it had an active balance.

Winnercasino23.bet is part of a group that is well known to us for dodgy behaviour and ignoring player complaints. Please see our warning here: https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/

Fake

Player alleges the casino is slow paying a large amount they won.

Player was being paid in large payments but then lost patience and spent their balance. Case closed.

None/Unspecified

Player alleges their withdrawal was processed but they have not received it.

Casino says the player has now been paid; the player did not respond to our requests for confirmation. In our experience, the player would not have abandoned their case if they had not been paid.

Malta (MGA)

Player alleges the casino has withheld their funds for 8 days.

Player stopped responding to us so we are unable to help them further. Case closed.

None/Unspecified

a silly test

we finished “a silly test"

None/Unspecified

The player alleges that the casino is not verifying their account, and they are unable to withdraw.

In Progress

None/Unspecified

Player alleges the casino closed their account after KYC and is withholding their funds.

OP contacted a lawyer, so we're done as per PAB rules.

Anjouan (Comoros)

Player alleges they are unable to access and redeem their VIP Points.

The casino has internal criteria for players being allowed to use their VIP points and the player apparently was not meeting those requirements. Case closed.

Ontario iGaming

The player alleges the casino marked their winning bet as a losing bet.

Player stopped responding to us, so we are unable to help them further. Case closed.

None/Unspecified

Player alleges withdrawal delays

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Hook.casino is ignoring player complaints.

None/Unspecified

Player alleges the casino has not verified their account in over 3 months, and they are unable to withdraw their funds.

This casino continues to live up to their poor reputation. Please see here for our Del Oro warning: https://www.casinomeister.com/forums/threads/del-oro-is-confiscating-player-balances-without-justification.104387/

Fake

The player claims the casino falsely presented itself as being licensed in the Netherlands. Having allegedly discovered it is not, the player is requesting a full refund.

Player threatened the casino with legal action precluding our involvement as described in the PAB rules: https://www.casinomeister.com/forums/help/pab-rules/

None/Unspecified

Player alleges the casino is holding onto their funds without any valid explanation.

Player reports they have now been paid in full.

To Be Determined

Player alleges their account has been locked by the security team and there has been no resolution.

In the end the casino provided an extensive report on the player’s use of a new game exploit, something which the player had repeatedly denied. Since the evidence was blatantly clear, and overwhelming, the player’s case was dismissed and they will be site-banned from Casinomeister for repeatedly lying to us and abuse of our PAB system.

Anjouan (Comoros)

The player alleges the casino confiscated their balance after wagering, citing multiple IP's.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Ritzslots.com is ignoring player complaints.

None/Unspecified

The player alleges their account was disabled after submitting KYC documents for a withdrawal.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bovada.lv is ignoring player complaints.

Other

Players' funds were confiscated by the casino, citing a breach of bonus rules.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Dreamroyale.com is ignoring player complaints.

Curaçao GCB

The player alleges the casino voided their winnings for using a bonus while playing a slot that was not among their restricted games.

The casino claims that the player broke Terms and that the details were previously explained to them in the chat; the player stopped responding to us. Case closed.

Curaçao GCB

Player alleges that the casino locked their account and withheld their winnings after they submitted their KYC documents.

The casino has paid out the players balance and chosen to close their account. They are within their rights to do so once the balance has been paid. Case closed.

Malta (MGA)

The player alleges that the casino credited them with free spins that expired before they could use them. The casino allegedly refuses to reinstate them.

The casino’s position is that it’s not their problem if the player let the free spins expire. To pursue this further the player will have to take it to the casino’s ADR.

Malta (MGA)

Player alleges the casino blocked their account after they requested a withdrawal.

In Progress

Other

The player alleges that their withdrawal has not been processed in over a month. The casino is not providing any resolution.

This casino belongs to a known rogue group. See our warning here" https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/. They have a fake license and ignore player issues.

Fake

Player alleges difficulty contacting the casino to receive their winnings.

Player reports that upon giving the casino their full banking details, they have now been paid.

Malta (MGA)

The player states that the casino accepted a significant amount in deposits before closing their account, citing a duplicate account.

The player deposited, won, was paid and then their account was closed. This is the casino's prerogative and if there is no monies owed, there is no case here.

Tobique

Player alleges the casino is withholding their funds without explanation.

Player asked for their case to be put on indefinite hold.

Kahnawake (KGC)

Player alleges a malfunction of some of their game rounds.

As per our PAB rules, technical issues are beyond the scope of this arbitration service. Case closed.

Mwali (Comoros)

Player alleges the casino closed their account after they requested a withdrawal.

Duplicate of an existing ticket

None/Unspecified

Player alleges the casino did not award him the correct position in a tournament.

The player has already approached the regulator. As per the PAB rules, this precludes our involvement.

Kahnawake (KGC)

Player alleges the casino closed their account after they requested a withdrawal.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betnjet2.com is ignoring player complaints.

None/Unspecified

Player alleges the casino shut their account and withheld their winnings.

Player stopped responding to us so we have closed this case as per PAB procedures.

None/Unspecified

Player alleges the casino is withholding their withdrawal due to a duplicate account, but claims they received permission to use it.

Casino their returned deposit; player spent it. This is seen as accepting the casino's settlement. So there is no case, unfortunately.

None/Unspecified

Player alleges a delay in their account verification.

Casino ignored player's complaint. We have sent them to the casino's official ADR. As part of the UKGC licensing requirement, the casino is obliged to respond to their ADR.

UKGC

Player alleges the casino confiscated his winnings and returned a partial deposit.

This casino continues to ignore player complaints as per our long-standing warning: https://www.casinomeister.com/forums/threads/1xbet-is-locking-accounts-confiscating-player-balances.78009/

None/Unspecified

Player claims the casino has only partially paid them their winnings.

We have a longstanding warning for this casino here: https://www.casinomeister.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/

Ontario iGaming

Player alleges the casino closed their account without paying their winnings.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Kudosbet is ignoring player complaints.

Malta (MGA)

Player claims they were instructed by chat to use a VPN to circumvent country restrictions.

The casino is within their rights to close the player's account as there is nothing outstanding (balance, bonuses, etc.). As for the issue of playing from a restricted country, the player will have to take this to the casino's ADR and/or regulator.

To Be Determined

Player alleges they are unable to withdraw their funds due to verification issues.

Player abandoned their case leaving us unable to help them. Case closed.

To Be Determined

Player alleges that the casino is withholding a large sum of money and requesting documents unrelated to the verification process.

Player reports they have now been paid in full.

Curaçao GCB

Player alleges the casino has been delaying their verification for over 2 years and withholding their winnings.

We have a long-standing warning for this casino here: https://www.casinomeister.com/forums/threads/1xbet-is-locking-accounts-confiscating-player-balances.78009/

Fake

Player alleges the casino is delaying their withdrawal for over 50 days.

This casino group continues their dodgy behaviour. We've updated our warning to reflect that: https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/. Case closed.

None/Unspecified

Player alleges their funds were confiscated by the casino, citing an expired bonus.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betgem.io is ignoring player complaints.

None/Unspecified

Player claims the casino confiscated their winnings, alleging violations of bonus terms.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Pitbet.io is ignoring player complaints.

None/Unspecified

Player alleges the casino closed their account and confiscated their winnings because they did not make more deposits.

Player did not respond to us so we were unable to help them.

None/Unspecified

Player alleges that their betting winnings were confiscated and their account was closed.

eCOGRA has already ruled on the player's case. As explained in our PAB rules, this precludes any involvement from us. We have echoed eCOGRA's recommendation for the player take their case directly to the regulator.

Gibraltar

Player alleges payment issues for a large sum of money.

Case closed as the player was using multiple names across different complaints. They were rude, demanding and did not listen to us when we tried to explain that a total win across three cases of nearly 30 million American dollars was not going to happen with casinos displaying fake licenses and asking for further deposits in order to withdraw.

Fake

Player clains they are unable to withdraw a large sum of money.

Case closed as the player was using multiple names across different complaints. They were rude, demanding and did not listen to us when we tried to explain that a total win across three cases of nearly 30 million American dollars was not going to happen with casinos displaying fake licenses and asking for further deposits in order to withdraw.

Fake

The player alleges they have not received their winnings, and the casino claims they must pay tax on them.

Given the extraordinarily large winnings this appears to be a scam along the lines of "pay to withdraw". (See our warning for this type of scam here: https://www.casinomeister.com/forums/threads/beware-of-casinos-requesting-large-deposits-to-unlock-or-release-player-winnings.104211/) Unfortunately, the player abandoned their case after submitting so we were unable to get more details. Case closed.

Fake

Player alleges they are unable to verify their casino account.

Rep explained a long list of issues with the player’s account which was eventually closed anyway. Since there’s been no further comment from either party we’re assuming the issue is settled. Case closed.

None/Unspecified

Player alleges that KYC is being delayed and that they are unable to withdraw their funds.

The casino refuses to discuss the player's issue with us, insisting that the player must follow their standard complaints procedure. We have advised the player on this.

UKGC

Player alleges their withdrawal was rejected due to not meeting wagering requirements on Cash deposits.

This casino continues to live up to their warning and will not discuss the player's case: https://www.casinomeister.com/forums/threads/goldenbet-many-complaints-and-many-unpaid-players.101960/

None/Unspecified

The player alleges the casino is stalling their withdrawal and paying them in small installments.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betwhale.ag is ignoring player complaints.

None/Unspecified

Player alleges the casino has been stalling their verification and payment of winnings.

Case closed as player ignored the PAB rules, contacting multiple other parties and jurisdictions while we were working on their case.

None/Unspecified

Player alleges they won a large amount of money and the casino is requesting verification deposits.

Case closed as the player was using multiple names across different complaints, they were rude, demanding and did not listen to us when we tried to explain that a total win across three cases of nearly 30 million American dollars was not going to happen with casinos displaying fake licenses and asking for further deposits in order to withdraw.

Fake

Player alleges the casino is stalling verification and, as such, withholding their winnings.

Player played away balance and stopped responding. Case closed.

None/Unspecified

Player alleges the casino has not paid their winnings and is not responding to their emails.

This casino has lived up to the sorry reputation of the rest of the group, ignoring the player's issue. See our warning here: https://www.casinomeister.com/forums/threads/lava-entertainment-casino-network.107723/

Fake

Affiliate claims the casino did not honor a CPA deal.

We made a mistake in our initial assessment of the case. We tried to correct that but the player appears to have lost interest and moved on. Case closed.

None/Unspecified

Affiliate alleges the casino did not honor a CPA deal.

Unfortunately Rolletto is a scammy casino from a scammy casino group and they don’t respond to complaints. Case closed.

Curaçao GCB

Player alleges that the casino confiscated a large jackpot due to bonus rules.

The player did indeed breach Terms rendering their winnings void.

None/Unspecified

The player claims the casino capped their withdrawal from a no-deposit chip at $50.

Terms were explained to player to their satisfaction.

Anjouan (Comoros)

The player alleges that the casino confiscated their winnings due to a duplicate account.

The casino returned the player's original deposit citing a Terms violation and will not reconsider their position.

None/Unspecified

The player alleges that the casino says they have processed their payment, but they have not received payment.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Tangluck.com is ignoring player complaints.

None/Unspecified

The player reports that the casino is requesting deposits after a large win.

This casino has no contact details, no license and is refusing to pay out 1.5 million in winnings, following a scam pattern that we are seeing a lot of in the last year: https://www.casinomeister.com/forums/threads/yay-i-won-a-million-sadly-no-you-didnt.106456/

Fake

The player alleges the casino has been withholding their winnings for over 40 days without explanation.

Casino says the player's account is "under review". Player decided to take their issue elsewhere.

Anjouan (Comoros)

Player alleges the casino capped their winnings whilst using a bonus.

Player broke the casino's Terms so we are unable to assist further.

None/Unspecified

Player alleges that their winnings were confiscated by the casino due to alleged VPN use.

As per our PAB rules, once the player has initiated chargebacks and involved law enforcement, arbitration is no longer possible. Case closed.

Anjouan (Comoros)

Player alleges that the casino blocked their account after they placed a sports bet.

Player neglected to mention they already had an open case with the regulator, rendering our arbitration efforts futile as explained in the PAB rules. Case closed.

Anjouan (Comoros)

The player is seeking a refund from the casino because it is not licensed to accept players from their country.

Player has already taken their cse to government bodies and the courts, making arbitration impossible. Case closed.

None/Unspecified

Player alleges their funds were confiscated due to a breach of the bonus terms.

Player did not respond to us despite repeated attempts leaving us unable to help them. Case closed.

None/Unspecified

Player alleges that the slot did not award them extra free spins when additional scatters landed during the free spins round.

The workings of the game have been explained and the player is satisfied. Case closed.

Alderney

Player alleges the casino is withholding their funds.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Cashboxcasino1.com is ignoring player complaints.

Fake

Player alleges the casino confiscated their funds, citing a bonus cap.

After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Golisimo1.com is ignoring player complaints.

None/Unspecified

Player alleges that several of their deposits were not credited by the casino, and the casino is blocking communication attempts.

The casino is not contactable. This appear to be a black hole casino situation: https://www.casinomeister.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/ Case closed.

Anjouan (Comoros)

Player alleges the casino confiscated half of their winnings, citing a Provider Error.

Errors of this sort are beyond the scope of our arbitration service.

Unknown or unreachable

Player alleges verification delays, and as such, their funds are being held by the casino.

Player stopped responding to us. Without the player's participation, we cannot help them with their issue. Case closed.

Ontario iGaming

Player alleges the casino confiscated their balance and locked their account.

The casino says that the player's account was unlocked; unfortunately, the player abandoned their case at that point so did not give us a confirmation on this. In our experience, if the issue was still ongoing, the player would not have gone AWOL, so we will assume all is well.

Anjouan (Comoros)

Player dissatisfied that the jurisdiction will not assist with a casino fraudulently claiming to have a license from them.

Closed as is a duplicate of an active case.

Fake

The player is requesting a refund from the casino as the transfer of funds did not originate from an account in their name.

Player did not respond to us so we we are unable to help them.

UKGC

Player alleges that the casino has not paid therm their latest withdrawal.

Player reports they have now been paid in full.

None/Unspecified

Self-Exclusion Issue

This is a duplicate submission for the same case. Closed to avoid further confusion.

None/Unspecified

Player alleges the casino allowed them to deposit a large amount of money without any due diligence.

Player gambled and lost at an unlicensed, anonymous crypto casino. There are no responsible gambling protections at casinos like this.

None/Unspecified