From the Desk of Max Drayman
This appears to be a relatively new casino so it’s no surprise that there is no record of problems on Casinomeister. The Complaints process here is a bit substandard in that they say that appeals on a Complaint should go to their “Compliance Manager”. An internal process is not arbitration and that’s the option players should have if they’re unable to reach an agreement with the casino; going to the next door down the hall is no guarantee of fair and unbiased hearing.
Moving on, the casino’s Self-Exclusion policy appears to be email-based which again is pretty underwhelming: players wishing to self-exclude should be served as quickly as humanly possible and email hardly inspires much confidence that that will be the case. Overall there is nothing to be critical of here other than the somewhat outdated self-exclusion and complaints policies; players are advised to proceed with caution.
