From the Desk of Max Drayman
At Casinomeister RoySpins has a clean record, no complaints or user reports of any concern. A sister casino — Wazbee — was flagged a couple times last year for confiscated winnings but since there was no formal complaint we have no in-depth information on those cases, and it’s important to note that there has been nothing of that nature reported since. The one issue of concern that we in the PAB (Complaints) department have is that the RoySpins Terms say that in the case of an unresolvable dispute the player may provide their details to “cо[email protected]” but that is a dead site and there is no information anywhere explaining who gaminglicenses.com is or why anyone should send them anything. In this time of dramatically increasing fraud in the iGaming sector we would advise all players NOT to do this unless some credentials for that site are available, otherwise you are sending all of your personal and account details into the void and who knows what will be done with it after that. That leaves RoySpins players without a reliable and reputable dispute arbitration option and that is never a good thing. On those grounds we have to warn players that if a dispute does arise they are entirely at the mercy of RoySpins and without a decent alternative.
