From the Desk of Max Drayman
From the player complaints point of view Jackpot Capital is a pretty clean shop. In the 15 years I’ve been handling player complaints at Casinomeister I’ve seen only five (5) formal complaints about them. An average of one complaint every three years is exceptionally low and in my experience these things don’t happen by accident: somebody is running a tight ship.
When it comes to getting complaints looked into things are pretty straightforward with Jackpot Capital. Up until about 2015 we had a personal contact, albeit different ones, which was great because you develop a rapport with that person, mutual trust is built and the whole thing proceeds smoothly. Since 2015 or so we’ve been dealing with a separate department and while that often means bad things for the complaints resolution process that hasn’t been the case at JC. Again, these things don’t happen by accident and I suspect the “tight ship” ethos is the explanation here again.
A well-run casino with efficient, professional staff: two thumbs up.
