From the Desk of Max Drayman
While we can’t say that everything is flawless at Unibet — there has be a modest but steady stream of “account closed without warning” reports both on the forums and through our PAB Complaints service — they do resolve issues fairly and in reasonable time. HOWEVER, if the issue concerns fraud, responsible gambling practice or self-exclusions, then they tend to just say “internal matter” and only offer a final conclusion, if that. That said there aren’t many real complaints and when one does come to us we have good contacts to help get things settled; their licensing is excellent; their self-exclusion and Complaints procedures are industry standard or better; we see nothing to cause players any serious concerns. All told the only thing we’d want to caution players about is the fact that Unibet is part of a corporate casino group, Kindred, so don’t expect to make friends and share birthday greetings: business is business and as long as that is your expectation then no one will be disappointed.
