From the Desk of Max Drayman
If you’d asked me about Posh Casino eight months ago I’d have shrugged and confessed I’d never heard of them. Well, that’s changed. For whatever reason Posh players have suddenly heard about Casinomeister and started coming to us with their issues. Between it and its sister casino, Sunrise, I’ve received and processed at least a dozen complaints in that time — which is rather a lot, especially for two small, relatively unknown casinos. All complaints were slow-pay/no-pay issues where the players had exhausted themselves trying to get any action out of the casino people so they turned to us.
The good news is that a veteran of the industry and someone known to us since Moses dropped one of the tablets was air-lifted in to handle the crisis and help get issues resolved. And they’ve done exactly that. All of the issues that have come to us and we’ve passed on to them have been resolved (with the exception of one that is currently still in progress), mostly in favour of the player.
Of course, all this is great news for those players but I for one would caution anyone against assuming that all is well at Posh etc. The person currently handling player issues has stressed that their position is temporary and they’ll be moving on to let permanent staff take on the complaints responsibilities. In other words the future is decidedly uncertain and given the overall situation at Posh, players would be well advised to proceed, if they must, with EXTREME CAUTION.
