From the Desk of Max Drayman
There is no record of player complaints regarding Casino Kings at Casinomeister, which is an excellent start. Furthermore, they are licensed by UKGC and Malta, which is also a good thing. In terms of their complaints procedure, there is good news and bad: on the up-side, their ADR is eCOGRA, which is a long-established and reliable ADR; on the down-side in-house complaints are handled by [email protected], which we have found to be a black hole in that any complaints sent there are almost never seen or heard from again. So overall, Casino Kings looks like a pretty safe bet, but do be prepared for a bit of a rocky road if you have a complaint of any severity.