LeoVegas Casino Review
A Casinomeister Accredited casino with a focus on mobile gaming
Casinomeister’s Verdict
A well established site with a games lobby hosting over 3,000 games, LeoVegas fully deserves to be listed among our top online casinos.Â
The casino has held a UKGC license since 2014 and they offer a bunch of benefits associated with one of the strongest online gambling jurisdictions: great responsible gambling tools, excellent security, and reliable game providers. LeoVegas initially targeted the mobile casino market, so it works great on a phone. Most notably, their excellent game library also includes several exclusive games.Â
The only real concern we had was some fines LeoVegas received back in 2022 over some compliance issues, but the issues seem to have been resolved. Nothing has come up since and we’ve had no major complaints on Casinomeister either.
We spend 10+ hours testing casinos for our online casino reviews, and LeoVegas is no exception. Read more below and don’t let us do all the talking — we would love to hear about your experience with LeoVegas on our forum.
Exclusive LeoVegas games
8.5
7.4
Website
Year established
CM Year Accredited
Casino licences
Languages
Mobile App
Loyalty Program
Pros
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60+ game providers
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Several responsible gambling tools
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Fairly quick withdrawals and weekend payouts
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Includes live games streamed from Las Vegas
Cons
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Live chat is occasionally slow
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A few compliance issues in the past
LeoVegas Bonuses and Promotions
The LeoVegas promotions aren’t the most varied. Primarily, the casino focuses on attracting new customers with shiny welcome offers, though they cover most bases by providing promotions for casino customers, sports fans, and live casino connoisseurs.Â
If no deposit offers or high roller bonuses are more up your street, LeoVegas might not be your go-to option.
VIP and Loyalty Programs
LeoVegas’ personalised VIP programme, The Club, is an exclusive and invite-only scheme. To be eligible, players will need to opt in to email communications and then wait for an invitation. It isn’t too clear what makes players eligible for The Club (e.g., lifetime deposits, monthly wagers, etc.), but we recommend focusing on fun rather than actively attempting to get that VIP red carpet rolled out for you.
If you do find an invite in your inbox, you can expect exclusive rewards, premium support, VIP tournaments and private live casino tables. We don’t know much more than this, as they have kept tight-lipped about this promotion.
Banking & Payment Methods
LeoVegas offers an average set of payment options, including physical cards, e-wallets and bank transfer. If crypto casinos are more your speed, LeoVegas might not be what you’re looking for as the UKGC licensing requirements make crypto a no-go.
The withdrawal times differ, usually based on your preferred payment method and verification status. E-wallets, such as PayPal, typically pay out within 24 hours while physical cards, like Visa debit, can take up to three working days.
Minimum deposits are £10 across the board and the limit per transaction is £20,000. Being a UKGC-licensed casino, LeoVegas doesn’t have daily, weekly or monthly withdrawal limits. However, there are still limits on how much you can withdraw in one transaction.Â
Before getting started with a first spin or deposit, every player must go through the same Know Your Customer (KYC) process to verify their identity. Relevant documents need to be uploaded to your account and approval may take up to 3 days. The documents the casino is looking for are standard for KYC processes, so dig out your passport and most recent utility bill to get ahead of the checks.
Responsible Gambling
A casino review would not be complete without a look at the responsible gambling information, and thankfully, LeoVegas does not disappoint. Going above and beyond with several on-site tools and external links to organisations that specialise in gambling harm support, there is a clear commitment to player wellbeing.Â
The tools can be activated by reaching out to customer support and, while there are more accessible methods to set limits, this decision makes sense after discovering the dedicated Safer Gambling team. With a 24/7, on-hand team of experts, players can reach out to utilise tools and get well-informed advice and support. This was exactly the experience we had with the team when we were looking into setting some limits.
Ultimately, LeoVegas’ dedication to player support and wellbeing is one of the many reasons they’ve become a Casinomeister Accredited casino.Â
Customer Support at LeoVegas
If you encounter any issues while playing at LeoVegas, the customer support options include email, FAQs, live chat and even a mobile number!
After loading up the live chat support, we were instantly connected to an agent, which felt like a good start. Then the identity verification hoops began. After about 15 minutes of this, we were finally ready to begin asking our questions about completing verification checks. Thankfully, this wasn’t the case every time we reached out and we got the info we needed, but we did expect more speed and efficiency from an Accredited casino.Â
We also liked the FAQ section, which is chock full of helpful information, and the email support team, who were able to provide cooperative responses within a few hours. We even called the mobile number, where we had a lovely conversation about bonuses with a helpful staff member!
LeoVegas Casino Experience and Features
You might expect a few more lions at an online casino called LeoVegas but we will happily take a sleek, organised design instead. The high contrast and orange highlights make for an effective UI, and the casino is a breeze to navigate. Regular online casino games and live games are separated, with a bunch of subcategories to help you find what you need.
This works as a great springboard for beginners, providing additional advice and information about each specific game category. However, a common gripe with LeoVegas is the lack of filtering options that help narrow down searches. We always like to see more options such as RTP and volatility, so they’d be a welcome addition.
It is unsurprising that LeoVegas won the Mobile Operator of the Year 2023 with International Gaming Awards, bringing on-the-go gaming to iOS and Android users. The games are optimised for portrait and landscape mode, making for a top-notch mobile experience.
Brand Games
LeoVegas Casino Game Providers
LeoVegas has over 60 game providers, which is the perfect amount to not overwhelm customers while still offering good variety. The software providers you can expect to see include some reputable names in the industry: Evolution, Eyecon, Hacksaw Gaming, NetEnt, Play’n GO, Pragmatic Play, and many others.
LeoVegas Slots
The LeoVegas games lobby is home to over 3,000 games, with slots making up the majority. The selection is great and the Newest Games category is often refreshed with new additions, so there seems to always be something different to try. You can also view the most popular titles and view games through several categories, including megaways, jackpots, and more.
By clicking on any game, players can also see a short description of the game, special features, and a few essential facts and stats, such as volatility and paylines. There is no RTP information on this screen though, so you’d have to load up the game and check the info for that.
Live Casino
The LeoVegas live casino line-up is decent, offering roulette, blackjack, poker, baccarat and game shows as the main categories. For a taste of Las Vegas, there is a section dedicated to Playtech games streamed straight from the gambling capital of the world, which can make the morning commute quite refreshing.
Overall, Evolution, PlayTech and Pragmatic Play Live dominate the live games section so, aside from the exclusive LeoVegas games, it should be familiar territory for experienced players.
About the LeoVegas Team and History
In 2012, LeoVegas was founded in the belief that it would transcend the mobile gambling scene. It did just that, becoming a multi-award winning online casino with global reach. LeoVegas became part of the MGM Resorts International in 2020, after celebrating nearly a decade of growth.Â
On top of all that, they have a secure licence with the UKGC under the account number 39198. However, we have to note that LeoVegas has been fined in the past for compliance issues with social responsibility and anti-money laundering procedures. Since paying their most recent fine in 2022, they took remedial action to correct failures and nothing has come up since.
Complaints and Track Record
LeoVegas is an Accredited casino here at Casinomeister. This means they’ve had to undergo some checks – and must continue to prove that they’re treating customers fairly and looking after their players.
In the past year, we’ve had the odd complaint submitted through our PAB service, but all issues were resolved appropriately. LeoVegas iGaming representatives are very responsive in our forum. If (or when) a complaint pops up in the public forum, it is taken care of swiftly – and the outcome is both succinct and fair.
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