Kwiff Casino Review

Item: BetKwiff
Rating: 8

No longer Accredited at Casinomeister

Casinomeister’s Verdict

While kwiff is known best for its sports betting platform, the site also offers a fully functional online casino. The casino was vetted by our player community via our Baptism by Fire in order to become Accredited by Casinomeister which they passed with a couple of speedbumps. Unfortunately, they were not able to maintain the standards that we require of being an Accredited Casino at Casinomeister - specifically to resolve player issues fairly and quickly - this is too much of a challenge for them.

They have been removed from the Accredited Casinos section and players are advised to proceed with caution - please read our player warning about their issues concerning player complaints.

Neutral Zone

Too many complaints

4.0

Website

betkwiff.com

Owned By

Worldwide Gaming Limited

Year established

2015

Deposit methods

Astropay, Boleto, Interac, MasterCard, Neteller, PayPal, Paysafecard, Payz, Pix, Skrill, Visa

Casino licences

Isle of Man (IOMGSC), Ukgc

Languages

English, German, Spanish, French, Finnish, Portuguese, Hungarian, Hindi

Affiliate program

Kwiff Affiliates

Mobile App

Browser, IOS, Android

Game software

Team Kwiff

Game type

Real Money Slots, Live Casino Games, Roulette Games, Blackjack Games, Video Poker

Withdrawal Methods

Astropay, Boleto, Interac, MasterCard, Neteller, PayPal, Payz, Pix, Skrill, Visa

Currencies

Brazilian Real, Canada Dollar, Euro, United Kingdom Pound, India Rupee

Withdrawal fees

Weekend Cashouts

Yes

Support email

[email protected]

Live Chat

Yes

FAQ

Deposit Limit Tool

Yes

Cooling off/time out tool

Yes

Wager Limit Tool

Reality check tool

Yes

Loss Limit Tool

Yes

Self Assessment Test

Time/session Limit Tool

Yes

Withdrawal lock

Self-exclusion Tool

Self-Exclusion Register Participation

Loyalty Program

Payout Limits

N/A

Forum Representative

Team Kwiff

From the Desk of Max Drayman

MaxD

After a relatively quiet few months, we’ve recently had a somewhat shocking spike in player complaints regarding kwiff. This includes both issues on the forums and PABs. The problem — and it’s a serious one — is that they aren’t responding to these issues which leaves some pretty large outstanding withdrawals in the wind. Players are often reporting an initial payment being made and then their accounts are locked. Support is either useless or totally AWOL. Needless to say, this is unacceptable and kwiff is losing their Accredited status because of it.

First Impression

Kwiff isn’t the most well-known casino in the online gambling world. However, their sports betting product has become quite popular and gained a fairly solid reputation in the sports betting industry as a sports betting app.

The kwiff website is modern, sleek, and easy to use. We like the purple and white color scheme; everything looks clean. Navigating around the site is easy, and you only need one account to access the casino and the sports book.

Kwiff casino have a large selection of casino games. You will find yourself able to play video slots, live dealer games, and casino table games from 1×2 Studios, 4ThePlayer,AceRun,Ainsworth, Alchemy,All41, Aurum, AvatarUx, BangBang, Big Time Gaming, BluePrint Gaming, Boomerang, Booming Games, BuckStakes, Entertainment, BulletProof, Circular Arrow,Electric Elephant,ELK Studios,Eurostar Studios, Evolution, Eyecon, Fantasma, Fortune Factory, G.Games, Gacha Studio, GameBurger, Games Global Portfolio, Global Gaming Group, Gold Coin Studios, Gong Gaming, Hacksaw Gaming, Hammertime, High Limit Studio
High5Games, Infinity Dragon Studios, INO Games, Inspired Gaming, Iron Dog / 1X2 Plus
Iron Dog Studio, Jelly, and many more!.

Regarding payment methods, kwiff doesn’t offer the most extensive selection in the world; you can make deposits and withdrawals using Visa and MasterCard debit cards, PayPal, and ecoPayz.

The casino was founded in 2015 and is owned and operated by Kwiff Limited. Their parent company is Eaton Gate Gaming Limited. To kick off this kwiff review, we will look at the different bonuses and promotions available at the casino.

Pros

UK friendly and licensed
Generally without withdrawal limits
Has Sportsbook as well
Weekend withdrawals

Cons

Limited customer support working hours
Webwallet not so many
Does not deal with complaints effectively

BONUSES AND PROMOTIONS

Like all casinos, kwiff has a new player welcome bonus. They also have some other bonuses and promotions running, although we should point out that this casino focuses primarily on sports betting markets and in play betting. As a result, most of the promotions they offer are geared towards the sportsbook.

Below, we will take a look at the leading casino welcome bonus that is currently available.

Welcome Offer

To be honest, the main welcome bonus available at kwiff is quite underwhelming. New players who create an account, make a deposit, and wager £20 on video slots, will receive 200 free spins to use on Play’n Go’s Book of Dead.

These free spins are credited to your account at a rate of 40 free spins per day for five consecutive days. This free spins promotion is only available to new customers who register an account during the promotional period. It is not available to players who make a deposit using an e-wallet or a virtual card.

Unfortunately, you can only win £250 from this promotion. Any winnings from the free spins over this amount will be forfeited. The free spins value is at 10p per spin, and standard kwiff casino bonus terms and conditions apply.

We should, however, point out that these free spins are wager-free. Any winnings from the free spins are accredited directly to your cash balance. You do not need to worry about completing any wagering requirements.

What they do offer however is actually very generous – when you refer a friend you will both receive a ‘surprise bet’.

No-Deposit & Free Spins Offers

When writing this kwiff casino review, we did not find any no-deposit bonuses or no-free spins promotions. If this changes in the future, we will update this casino review accordingly.

VIP and Loyalty Programs

Unfortunately, kwiff doesn’t have much to offer regarding a VIP program. The only loyalty scheme they have is a free bets promotion, and all players that place a £10 bet between Monday and Friday will receive a £5 free bet every Saturday.

It is an underwhelming selection of bonuses and promotions, and we are not sure how kwiff plans to compete with some of the larger casinos operating in the UK space. Why they don’t have a more lucrative VIP program is beyond us. We also feel that the main welcome bonus is much less generous than most players expect.

Banking & Payment Methods

Due to new regulations from the UKGC, UK players can no longer use credit cards on online gambling websites.

Recently, kwiff has started accepting PayPal. In our opinion, this is a positive step, allowing players to make instant deposits and withdrawals. The only other payment method available at kwiff is ecoPayz. To be honest, finding a casino that doesn’t offer Neteller and Skrill is pretty strange. This will likely be a turnoff to some of the more serious gamblers.

The minimum deposit for all four payment methods is 5 pounds. This means that kwiff is suitable for players on a lower budget. Deposits are credited to your account immediately. The casino does not charge any fees for payments made at the casino.

Please note that if you make deposits and withdrawals using a debit card kwiff will probably ask you to verify ownership of the card. This forms part of their account verification procedure. The support team will email you about how this procedure works.

Kwiff Casino Withdrawal Speed

Kwiff does not publicly state how quickly withdrawals are processed. However, from what we have been able to gather from regular players, withdrawals are usually processed within 24 to 48 hours. This is relatively slow, especially for a casino in 2022.

We would recommend using PayPal for withdrawals at kwiff. This will ensure that once the casino has processed your cash out, the money will be available in your PayPal account immediately. Withdrawals to Visa and MasterCard cards can take three to five working days.

Responsible Gaming

The casino has a range of tools that you can use to stay in control of your gambling. Firstly, you can set a deposit limit. This allows you to limit the maximum amount of money you can deposit into your kwiff account on a daily, weekly, or monthly basis. If you wish to increase your limit, you must wait 24 hours. Decreasing your limit takes place immediately.

You can also set up a loss limit. This limits the maximum amount of money you can lose in your kwiff account on a daily, weekly, or monthly basis. Again, if you wish to increase your loss limit, you will need to wait 24 hours for this to take effect. Decreasing your limit takes place instantly.

The UK Gambling Commission requires licensees to provide players with frequent reality checks. These messages on your screen tell you how long you have been playing and how much you have won or lost.

If you decide that you would like to take a short break from gambling at kwiff, you can request a time-out. This closes your account for between 24 hours and six weeks. Your account will be automatically reopened at the end of your selected duration.

A more long-term solution for those wanting to quit online gambling is self-exclusion. This closes your account for a minimum of six months and five years.

Customer support

The casino has a dedicated customer support team that works 24 hours a day, seven days a week. To access the leading customer support portal, you need to click the small “?” button in the top right-hand corner of the screen. It can be pretty hard to see this button, and if it doesn’t automatically appear, try resizing your screen.

Once you’re inside the customer support portal, you will be prompted to read through the FAQs. These are designed to answer the most commonly asked questions at the casino.

KYC

Like many UK-focused online casinos, kwiff tries to verify your identity before you can begin playing. Here’s what they say:

“Kwiff automatically tries to verify the age and identity of each player before allowing you to use our services. This is a regulatory requirement of our licensing conditions under the UK Gambling Commission and helps us prevent underage gambling, protect vulnerable customers and keep gambling crime-free.

However, we may require documentation from players at several points in their time playing with us, which could be for regulatory or security reasons; please click here for more information.”

It’s unclear what waiting times players should expect after sending their documents. However, we have reasonably good authority that waiting times are short – under 24 hours, at least.

Website Experience and Features

The casino looks excellent; there is no denying that. The website is designed in vibrant purple and white, with a black/grey backdrop. The website looks modern, and, to be honest, we can’t find any faults with the look and feel.

Like most smaller online casinos, kwiff doesn’t have a dedicated mobile casino app. A mobile casino app is excellent but incredibly expensive to develop. Thankfully, almost all betting sites today are fully mobile-optimized, which is also the case with kwiff. Playing from your mobile devices is easy; simply open up your device’s internet browser, head to the kwiff casino website, and you will be automatically redirected to a mobile-friendly version of the site.

Creating a kwiff account at is easy. You need to enter a few personal details, and once you’ve done so, you will be prompted to confirm your email address or phone number. Please note that due to new rules and regulations from the UK Gambling Commission, UK players must now verify their identity before they can make any deposits. This will need to be done at kwiff before you can make any deposits or begin playing for a qualifying real money bet.

In terms of loading speeds, kwiff does a decent job. Our only complaint about the online casino is that some “helpful tips” appear occasionally. These may be useful for some people, but they kept getting in our way. They also didn’t appear to have a straightforward way to remove them, so, to be honest, they got a bit annoying.

Navigation is pretty easy, although we should point out that the main navigation menu is at the bottom of the page. There isn’t a side menu, which we’ve become used to seeing at most online casinos. The “Log In” and “Join” buttons can be found in the top right-hand corner of the screen.

Brand Games

Providers

Kwiff online casino doesn’t have the largest selection of online casino games, but they cover most of the main bases. You will find yourself able to play video slots, live dealer games, and casino table games from Big Time Gaming, Blueprint Gaming, Yggdrasil Gaming, Microgaming, NetEnt, Play’n Go, Pragmatic Play, Red Tiger Gaming, Just for the Win, Lightning Box.

Kwiff recently launched Booming Games on its own platform.

In the following sections of this review, we will look at some of the casino games you can play.

Slots

Slot games are an essential part of any online casino’s game library. The casino offers a pretty good selection of video slots, and when we looked at the popular games tab, we found that Play’n Go’s Book of Dead is currently the most popular slot game available.

This is fitting, as Book of Dead is currently the slot game that can be played when you claim the 200 free spins as part of the kwiff casino welcome bonus promotion.

Book of Dead is one of the most popular video slots in the world. It follows the adventures of a man called Riche Wild as he searches for long-lost treasures in ancient Egypt. It is built around a five-reel, three-row format. In older versions of the game, you could adjust the number of paylines. However, today, there are ten fixed paylines at all times.

Players can play Book of Dead for between 10p per spin and £200, and the game offers a maximum win of 5000 times your bet. Big wins can be formed during the base game if you manage to land a 5-of-a-kind of the Explorer symbol. Doing so will award a payout of 500 times your bet.

However, it’s the free spins bonus round that most players will be aiming for. This is triggered by landing three, four, or five scatter symbols anywhere in view. Doing so awards ten free spins; before the free spins begin, one symbol will be randomly chosen to be an expanding symbol.

If the Explorer symbol is chosen and you manage to land five of them during the free spins, you will win the maximum payout of 5000 times your bet. The free spins feature can also be re-triggered, and this is achieved by landing an additional three or more scatter symbols anywhere in view.

Table Games and Video Poker

Considering the size of kwiff Casino, we were pretty happy with the selection of casino table games on offer. You will find yourself able to play a variety of virtual games like Roulette and Blackjack.

All of these games are provided by NetEnt. Unfortunately, we could not find any video poker games at kwiff. We also didn’t find any instant win games. This is something we would like to see change in the future. Today, almost all casinos offer thousands of games, so for a site like kwiff, which is still relatively small, it makes little business sense to offer such a small selection of titles.

Live Dealer Games

Live casino games are more popular than ever, and virtually every casino in the world has partnered with a live gaming provider to power their live casino. Kwiff has chosen to partner up with Evolution Gaming – the world’s market leader in the live gaming niche. We always like to see casinos using Evolution Gaming, as their games are straightforward to play and new state-of-the-art video streaming technology.

All of Evolution Gaming’s live dealer games feature a minimum of three high-definition cameras. This means you can get close to the action and immerse yourself in the gambling experience.

Evolution Gaming offers a wide selection of games. You will find many variations of casino classics like roulette, Blackjack. However, it’s their more unusual games that have become most popular. An excellent example of one of these unusual games is Crazy Time.

Crazy Time looks and feels like a wheel of fortune game. Players place bets on which segments they think the giant wheel will land on. However, what makes Crazy Time unique is the bonus round. Four of them in total play out much like a bonus round you would find in a video slot.

Players can win thousands of times their bet while playing Crazy Time, and since its release, it’s probably become the most popular live casino game ever developed. Other unusual live dealer games from Evolution Gaming include Lightning Roulette, Monopoly Live, And Football Studio Live.

Kwiff Casino has done something that not many other companies have done regarding sports. The main attraction of betting at kwiff is that your bets can be randomly price-boosted. This means that, at random, some of your bets can get much better odds than when you placed a bet.

In terms of markets, kwiff offers a fairly standard selection. However, a great selection of horse races and football markets will be available. Unfortunately, they don’t offer guaranteed best odds, and no live streaming facilities are available.

Adding selections to your bet slip is easy, and kwiff supports accumulators and multiple bets. The odds aren’t the best, and many sports pundits have pointed out that kwiff.com’s sportsbook is more of a novelty than anything else. That being said, the number of markets they offer is increasing, and their odds are by no means terrible.

Progressive jackpots

Kwiff Casino offers a pretty decent selection of progressive jackpot games. These games come from Microgaming and NetEnt. Without a doubt, the most popular progressive jackpot game you will find at kwiff is Microgaming’s Mega Moolah.

Mega Moolah holds the current world record for the biggest progressive jackpot win ever. It was worth more than $25 million. The main appeal of playing Mega Moolah is that players can win millions of pounds from a single 10p spin. There are two exciting features to look out for, one of which is the main progressive jackpot bonus.

About the Team and History

Not a lot is known about kwiff . Their website states that they are located in Great Britain, and they hold an online gambling license from the UK’s Gambling Commission. They also use the name Kwiff Ltd in some promotional material. Kwiff Ltd is a wholly-owned subsidiary of Eaton Gate Gaming Limited. This appears to be the parent company who have full and total control over the kwiff casino.

From the get-go, kwiff has focused mainly on its sports betting platform. They came up with the creative price boost feature which has proved quite popular. Their online casino followed although it hasn’t gained the same levels of popularity as other online casinos.

Unlike most betting sites we see today, kwiff has chosen to operate only in the UK. This is quite surprising, especially given that UK-focused online casinos and online gambling websites have suffered a lot due to a wide variety of new stringent rules and regulations.

It remains to be seen whether kwiff will open up in new markets in the future. We would not be surprised to see them applying for an online gambling license from the Maltese Gaming Authority. This will allow them to begin accepting players from all around Europe.

Complaints and Track Record

Kwiff casino’s complaint record is pretty sad – they have been ignoring our requests to assist players with a number of submitted complaints- it was so bad that they were delisted from our Accredited Casinos listings. That’s a pretty sorry state of affairs if you ask me.

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