From the Desk of Max Drayman
Ugh. 16 formal complaints (PABs) in the past 5 years or so which is pretty abysmal. Worse yet, they’ve had a determined and highly successful policy of ignoring them all. VD dabbled with having a rep back in the day but I seem to remember they were unhappy that players had complaints and that ended that effort. Since then we’ve been unable to get any proper response from them on player cases. The parent company, SuprPlay Ltd, seems to run most of their casinos this same way as we have pretty much the same things to say about the sister casinos. It’s a classic case of being big enough to buy sports sponsorships and ignore players — how many times have we seen that before? — and so that’s what they do. Players be warned: if you have problems you may find the casino suddenly doesn’t care so much about you.
