bet365 Casino Review

Item: bet365 Casino
Rating: 9.2

Highly-rated casino, but complaints remain an area of concern

Casinomeister’s Verdict

bet365 is one of those operators with deep roots in the industry. They’ve been around for more than two decades (back in 2001) and, since then, have built a sizable game library, put together a polished interface, and introduced a commendable payment range.

Still, here at Casinomeister, they somehow managed to undo their stellar reputation. They’ve decided to start ignoring player complaints, and it’s the second time this has happened in the last few years. After some tug of war, we’ve had to remove bet365 from our Accredited casino list.

This is an unfortunate development, as bet365 used to be quite good and was even shortlisted by our members as Best Casino 2022. The casino has all the strengths you’d associate with major brands, but its current approach to complaints is bound to cause headaches for many. So, keep that in mind if you choose to play here.

Neutral Zone

Passive stance on complaints

9.2

8.0

Website

casino.bet365.com

Year established

2000

Deposit methods

Visa, MasterCard, Paysafecard, PayPal, Neteller, Apple Pay, Trustly, Swish, Bank Wire Transfer, Maestro, Skrill, Pix, Google Pay, Fast Bank Transfer, Online Bank Transfer, Klarna Instant Bank Transfer, Euteller, Interac, Caixa, Itaú, Bradesco, AstroPay Card

Casino licences

Denmark (DGA), Estonia (EMTA), Malta (MGA), United Kingdom (UKGC), Alcohol and Gaming Commission of Ontario (AGCO), Swedish Gambling Authority, The Netherlands Gambling Authority, Sigap Betting Management System (Brazil), The Alberta Igaming Corporation (Aigc), Government Of Gibraltar

Languages

Spanish, English, Portuguese, Chinese, Norwegian, Greek, Dutch, Italian, Bulgarian, Czech, German, Hungarian, Polish, Slovak, Romanian, Swedish, Russian, Estonian, Danish

Mobile App

IOS, Android

Game software

Pragmatic Play, Push Gaming, Nolimit City, Games Global, NetEnt, Relax Gaming, Playtech, Elk Studios, Yggdrasil Gaming, IGT (Wagerworks), Skywind, Realistic Games, Thunderkick, Indigo Magic, Print Studios, Blueprint Gaming, Inspired, Play’n GO, Green Tube, High5, Atomic Slot Lab, Wicked Games

Game type

Video Slots, Classic Slots, Jackpot Slots, 3D Slots, Video Poker, Table Games, Live Casino Games, Baccarat Live, Baccarat, Bingo, Blackjack, Blackjack Live, Jackpots, Roulette, Roulette Live, Sette E Mezzo, Slot, Videopoker, Sic Bo, Atletica Leggera, Australian Rules, Badminton, Baseball, Basket, Biliardo, Boxe, Calcio, Ciclismo, Cricket, Esport, Football Americano, Freccette, Golf, Hockey Su Ghiaccio, Hockey Su Prato, Ippica, Motori, Pallamano, Pallanuoto, Pallavolo, Rugby, Sci Alpino, Tennis, Tennis Tavolo, Virtuali, Scommesse Speciali, American Football, Aussie Rules, Basketball, Boxing, Cycling, Greyhound Racing, Hockey, Horse Racing, Ice Hockey, Martial Arts, Motor Racing, Soccer

Withdrawal Methods

Visa, MasterCard, Neteller, PayPal, Bank Wire Transfer, Maestro, Skrill, Pix, Interac, Fast Bank Transfer, Paysafecard, Caixa, Itaú, Bradesco, AstroPay Card

Currencies

Canada Dollar, Czech Republic Koruna, Denmark Krone, Euro, United Kingdom Pound, Poland Zloty, Romania Leu, Sweden Krona, United States Dollar

Withdrawal fees

Weekend Cashouts

Yes

Support email

[email protected]

Live Chat

Yes

Support languages

English, Danish, Dutch, Portuguese, Swedish

FAQ

Yes

Deposit Limit Tool

Yes

Cooling off/time out tool

Yes

Wager Limit Tool

Reality check tool

Yes

Loss Limit Tool

Self Assessment Test

Yes

Time/session Limit Tool

Yes

Withdrawal lock

Self-exclusion Tool

Self-Exclusion Register Participation

Yes

Loyalty Program

Payout Limits

€50,000 /transaction

Minimum withdrawal amount

C$ 5-15

Forum Representative

bet365 Mgr

Claim offer & play

Play Now

Terms Apply

From the Desk of Max Drayman

MaxD

We’ve had problems in the past with players getting their Complaints at bet365 taken seriously and treated with respect. For a while — a few years ago now — that all seemed to have been taken care of but unfortunately we’re back there again: anything we bring up through our site or our Complaints (PAB) service is either ignored outright or given the meaningless and unhelpful “talk to Customer Service.” And since they no longer have an active representative on the site we can no longer offer them as an Accredited casino.

Pros

19+ languages supported
60+ software providers
Exclusive games

Cons

No VIP program
Unstable live chat

Bonuses and Promotions

We can’t say bet365 went overboard with the number of bonuses they feature. At least that was the case at the time of writing this casino review. There’s the standard stuff — a matched deposit welcome bonus, drops & wins, and some free spins on the side. The offers could vary depending on your location, but generally speaking, you probably won’t find anything revolutionary promotions-wise. Each of the bonuses, though, entails some kind of limitations (sometimes it’s the duration, and almost always game restrictions), so read the fine print before getting yourself into anything.

VIP and Loyalty Programs

Oddly, Bet365 hasn’t yet launched a loyalty program, even though it’s been around for more than two decades. We’d love to see this change in the future, but let’s be real. If they wanted to, they would. Our guess is that it doesn’t hurt their reputation or make them fall behind other online casinos, so it’s only natural that they don’t feel like moving the needle and introducing rewards for their loyal players.

Banking & Payment Methods

Overall, payment options at bet365 are far from one-dimensional. They’ve got 18 payment methods in total, including card options such as Mastercard, Visa, Maestro, and American Express, as well as digital wallets such as Paysafecard, Neteller, Skrill, Apple Pay, and Google Pay. On top of all that, if you’re in Canada, you can also use Interac.

The minimum deposit sits at €10, while withdrawals are capped at €50,000 per transaction. So pretty neat.

The withdrawal timeframes, though, are a whole different story. E-wallet withdrawals might take around 24 hours, while bank transfers could keep you waiting for up to 7 business days.

As for the KYC process, they’ll definitely ask you to confirm your identity at some point, so it’s best to do it right away after signing up at bet365 Casino. You’ll avoid getting your funds stuck for weeks while identity check drags on.

Responsible Gaming

Thankfully, bet365 doesn’t treat responsible gambling as an afterthought. Their dedicated responsible gambling page is stacked with guidance for staying in control, and they even let you track your own gambling activity, including your total win/loss history and the overall net deposits.

On top of that, they’ve got several other tools that can help you manage your play, including deposit limit, reality check, cool-off, and self-exclusion. While there’s still room to expand this toolkit, their monthly budget calculator is surely a decent starting point, a tool that lets you calculate your income, outgoings, and your monthly gambling spend.

Customer Support at bet365 Casino

bet365 lets you contact their support using email, contact form, and their live chat widget. According to our casino review standards, we ran each option through.

The live chat widget, though, didn’t quite live up to what we hoped for. To be fair, their support reps were really speedy, and they managed to solve our issues every time, but we had trouble with the way their chat widget operates. While it does state that you’ll need to keep the window open in order to connect to the widget, whenever we clicked anywhere else or switched tabs (even with the window still open), we got a ‘Session ended’ message and had to restart the whole thing. Not exactly sure if this is a bug or intended behaviour, but get ready to keep your eyes peeled and sit perfectly still if you ever need their help.

Their email and contact form definitely won’t give you answers any faster (that’s just how those things work by default). Hardly reassuring, especially knowing that they suggest contacting their customer support once a complaint arises.

On the bright side, their FAQ section is well-stocked, though, it won’t be much comfort compared to direct human assistance.

bet365 Casino Experience and Features

The bet365 website is well thought out. There’s nothing flashy for all the wrong reasons, so it’s definitely built with usability in mind. We’re pretty impressed by how many games it offers without making you wait for them to load.

There’s a mobile casino app you can download on most iOS and Android devices. The app is user-friendly, fast, and responsive, essentially letting you place bets with just a few taps.

If your phone is already full of apps, though, you don’t need to clutter it any further. You can still access bet365 through a mobile-friendly version of their website. Just open it on your mobile browser, and you’ll be automatically directed to the mobile site where you can log in or create an account to play all the games available.

On top of all that, their website supports 19 languages, well beyond the standard 2 or 3 language setup.

Brand Games

Game Providers

bet365 Casino’s game lobby is backed by a lineup of 60+ different providers. These include names like Playtech, Evolution Gaming, Play’n GO, Games Global, Wazdan, Booming Games, and lots of others. Since anything north of 50 providers points at a well-equipped casino, this ranks bet365 pretty well based on our casino rating criteria.

bet365 Casino Slots

Like many of the biggest online casinos, bet365 focuses heavily on video slots, too. They’ve even gone that far to offer their own original titles, including Cluck ‘n’ Cross, Basketball Shoot-out, Untamed Souls, and Coins of Fury. On top of that, RTP and volatility are in plain sight, complete with an article on how they work in practice. Definitely a level of transparency we wish more casinos would adopt.

If you’re not into their own branded slots, options are not in short supply. They’ve also got the staples like Wanted Dead or a Wild, Gold Inferno, Flaming Reels, and Joker Spin and Roll.

Live Casino

The live casino section at bet365 won’t leave you scraping the barrel, either. They’ve yet again included a combo of their own exclusive titles and popular go-to options. There’s Live One Blackjack, Money Time, Dragon Tiger, Casino Hold’Em, and Lucky 6 Roulette, among others.

What stands out for us the most is that you can play most of their live dealer titles with really low stakes, sometimes as little as €0.10.

About the bet365 Casino Team and History

Founded in 2001 by Denise Coates and her brother, John Coates, bet365 is one of the biggest online gambling websites on the planet. It’s based in Stoke-on-Trent in England, and offers various online gambling products, including a casino, a sportsbook, a poker client, and bingo games.

On top of their stacked library, bet365 is well-licensed, too. They hold licenses from the UKGC, MGA, Sweden, Denmark, Gibraltar, Ontario, Estonia, the Netherlands, and Brazil. Hence, the multilingual setup.

Complaints and Track Record

Unfortunately, bet365 has started ignoring complaints submitted through the PAB and directing players to their customer service. Their forum rep is also inactive now, so we really have nothing good to say on this front.

Considering where they’ve started (initially, they were a Casinomeister-Accredited casino), they’ve really managed a steady fall from grace, and now serve as a testament to the unwavering standards we hold all casinos to.

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