From the Desk of Max Drayman
On the one hand, players seem more or less satisfied with Winz — though there are persistent complaints about poor Support service and buggy Live Casino software — and a lot of players use Winz, so that’s obviously a key point worth noting.
On the downside, they are notorious for not responding to complaints, which forces us to push issues up the ladder. Worse yet, the casino rep hasn’t been on Casinomeister once in the past 8 months, which is very disappointing for a casino that obviously benefits considerably from Casinomeister traffic. The bottom line is that if we weren’t able to rely on our contacts higher up the food chain to get things done — and they ALWAYS get things done — Winz would be in for a good thrashing.
