Betfred Review

Customer Support

Betfred has a pretty large and detailed customer support portal, and, to give credit where credit’s due – they do a pretty good job in making sure that players are taken care of when issues do occur.

By clicking the ‘help’ button at the bottom of the site’s footer area you will find a large FAQ section which aims to answer some of the most common questions players are likely to have. Here, you’ll also find information about everything from payment methods and withdrawal limits to advice on setting up an account or resetting your password. Their customer support team is also available 24 hours a day, 7 days a week to help you out should you have any questions.

In our experience, the easiest way to contact the customer support team is to use the live chat facility. This allows you to speak with a member of the customer support team – in real time – and we found the live chat customer support team to be pretty friendly and helpful.

Betfred Casino also offers support via email and phone; however, responses to a support email can take up to 48 hours, so, if your question or query is urgent, we always recommend using the live chat facility or giving them a call for the fastest response.

KYC

In 2019, the following announcement was made by Betfred:

“Online sports betting service Betfred has signed a partnership with HooYu to leverage biometric facial recognition and other verification methods to ensure compliance with new UK Gambling Commission (UKGC) measures, SBC news reports.

As per UKGC gambling regulations, betting companies have to optimize KYC procedures and guarantee strict ID checks to ensure customer verification.

HooYu’s platform prevents fraud and financial crime by verifying user identity through a biometric selfie, digital footprints and ID document authentication. The two companies have been working together since April.

“HooYu has not only complied with all the requirements from the UKGC, they have created the best possible KYC process when customer documentation verification is required,” said David de la Yesa, director of payments and fraud at Betfred.

“HooYu Identify enables Betfred to comply with the new Gambling Commission age verification requirements whilst minimizing the impact to customer acquisition and maximizing customer sign-up,” explained David Pope, marketing director at HooYu.

UK commercial and retail bank NatWest also recently chose Hooyu’s identity verification technology for online new account opening.”

This partnership now means that – in most cases – KYC checks are completed automatically, and this is great news for players, as it means you don’t have to worry too much about waiting long periods of time for your KYC check to complete.

Website Experience and Features

Desktop and Mobile Gaming

One of the things we always look at when reviewing casinos here at Casinomeister, is how user-friendly or not the website actually is. Whilst writing this casino review, we found that while the website’s design appears a little dated at first, it works pretty well and is relatively easy-to-use, easy to navigate, and user-friendly.

One of the things that we really liked was the fact that creating an account took just a couple of seconds, and once we had confirmed our email address, we were able to login and make a deposit. At this point, you will be shown all of the available welcome bonus packages which you can claim, and on the whole, the desktop website is very decent.

The casino is fully mobile optimised and if you would like to play your favourite casino table games, slots, or live dealer games, you simply need to open your mobile device’s Internet browser and head directly to the casino.

You will then be automatically redirected to a mobile optimised version of the website. Like the main desktop website, the mobile optimised casino is very easy-to-use and easy to navigate, and there are hundreds of different games for you to enjoy.

While writing this Betfred Casino review, we were also happy to find a dedicated mobile app. This app is available on virtually all iOS and Android devices, and offers tons of games – from video poker and table games to video slots, progressive jackpot games and more – from the comfort of your mobile device.

Sports Betting

Sports betting is, arguably, what Betfred is best-known for, and their sports betting platform is notorious in the gambling world, thanks to the wide variety of betting markets they offer along with the coverage of events.

While writing this review, Betfred showed us that their gambling operation – which all started in a shop in Salford – generally lives up to its reputation by offering low minimum stakes, few restricted countries and a wide selection of markets. The odds on offer are also usually pretty good – especially when compared against some of the other big betting sites.

Brand games

Providers

Betfred is powered by Playtech – and this means almost all of the games you’ll find are from Platech. However, you will also find some games from NetEnt, Ash Gaming IGT and Geco Gaming.

Slots

When it comes to video slots you won’t be left short of choice playing at Betfred Casino. The site offers a huge choice of games, with everything from Sensible Soccer: Euro Cup, to Little Britain and Who Wants to be a Millionaire all on offer.

If you’re playing video slots at Betfred Casino with free spins, remember, only selected games – free spins bonuses – can be used, and the free spins on selected games must be used on the pre-selected games.

Live Casino

While writing this review of Betfred, we were saddened to see that the site hasn’t chosen Evolution Gaming as their supplier of live casino games. If you’re unfamiliar with who Evolution Gaming are, they are, by far, the market leader in the live gaming industry and they are responsible for some of the most successful, exciting and high-quality live dealer casino games in history. Instead, Betfred uses Playtech.

Generally, we’re not massive fans of Playtech – but there is a decent selection of live casino games on offer at Betfred, and the live games Betfred offers render well and look good. The time between game rounds can be quite a while, however.

Simply click the live casino tab and you will automatically be taken into the live dealer casino where you’ll notice a number of games available to you. Of course, you’ll find many classic casino table games including multiple variations of Roulette, Blackjack, and Baccarat. One of the things that immediately caught our eye was the fact that these casino table games are all available to play for a variety of betting limits.

This ensures that players on both low and high budgets can find a game and table suitable for them. Alongside a solid selection of classic table games, Playtech also provides a number of novelty and gameshow inspired live casino games which have become incredibly popular all over the world.

Table Games and Video Poker

You’ll find a wide variety of casino games and video pokies at Betfred, including the likes of European Roulette, American Roulette, French Roulette, Blackjack, European Blackjack, Professional Series Blackjack, and Double Exposure Blackjack, Casino Hold’em and Red Dog.

We do like the fact that the main welcome bonus at the casino can also be used on certain casino table games. Of course, other game restrictions apply, maximum bet limits are enforced and bonuses expire after 7 days – but, generally speaking, the game range is decent and the bonus rules are good too.

Progressive Jackpots

Whether you’re from the United Kingdom or elsewhere in the world, you’ll find that Betfred Casino offers a wide variety of progressive jackpot games for you to enjoy – and they also have progressive video poker and casino table games.

The progressive jackpot games Betfred offers are largely provided from Playtech – so you can expect to see plenty of Age of the Gods titles, among a few NetEnt progressives like Divine Fortune.