Pitch-A-Bitch Summary: January through December 2012
Total Pitch-A-Bitch Cases Submitted: 183
Incomplete (complainant AWOL, case Discarded): 17
Duplicate and/or Supplementary PABs: 7
Transferred to other groups or services: 6
Casino in the Rogue Pit, “No Can Do” List: 15
► subtotal: unprocessable cases: 45
Fraudsters: falsified claims or identification, etc: 10
Closed: complainant AWOL: 8
Closed: Terms violations, etc: 21
“One Free Shot” exclusions: 3
Warning previously issued, No Can Do: 5
PAB Withdrawn: 4
Warning issued, site Rogued or Pending Rogue: 11
► subtotal: resolution not possible or inappropriate: 62
Case Resolved, Complainant paid 60
► Total value of Resolved cases = $89,000+ (€68,000+)
Ongoing, Unresolved, etc 12
On Hold, etc 4
► subtotal: cases not yet finalized 16
Software Provider Totals: Top 10**
RealTime Gaming 34
Rival Gaming 31
Net Entertainment 18
** = excludes cases that could not be processed or involved player fraud.
03 Jan *10Bet CTXM Player’s complaint was that they had been locked out and £14,000 in winnings was being confiscated. Turned out there were multiple player accounts. Case closed and player banned as a fraudster.
04 Jan *SlotoCash Rival, RTG Player reported that they had not received a bonus in full, PAB was incomplete. Player told us they had “better things to do” than comply with our PAB guidelines. Fair enough, case closed.
07 Jan Landmark Bingo ??? Player claimed that their requests to be self-excluded had been ignored, was seeking refunds on £7000 in recent deposits. The player was AWOL when we asked for documentation of their self-exclusion requests. Case closed.
08 Jan *Ladbrokes Microgaming Player claimed to have been baited into a deposit, played to fulfill the T&Cs, then was denied their winnings. At the time there was no player complaints process in place at the Gibraltar regulator, player has since been referred to the new GRA site.
13 Jan *SlotoCash Rival, RTG Player claimed he was falsely accused of violating the Max Bet rules, casino was withholding €2000. Player later said “I only did it a few times by accident”, casino said it was 20+ times. The parties settled the issue privately. Case closed.
14 Jan *Go Wild Microgaming Player reported that $290 had been confiscated under “max win” rules but that she had been told “no problem” by VIP managers. This player had had several PABs in the past, this one was “no can do” under the “One Free Shot” rule.
17 Jan *SlotsPlus RTG Allegedly $2092 in winnings was being delayed by unreasonable documents requests. Casino had good evidence linking this player to multiple accounts. Case closed.
18 Jan Vegas VIP Sweepstakes Amuzi Player claimed unreasonable delays on a $3000 withdrawal, promised payments never arriving, etc. After some delay the casino reported the issue had been resolved, the player confirmed this. Case closed.
19 Jan Xcasino CTXM Player reported that the casino was ignoring self-exclusion requests, allowed multiple accounts, etc. The player’s PAB was incomplete, did not respond when asked to provide the required information. AWOL, case closed.
19 Jan Casino848 888 Player claimed that a withdrawal was being stalled on accusations of “abuse”, no response from Support. Ongoing, although the events described by the player turned out to date back 14 months during which time no effort had been made to press the case.
20 Jan Aladdins Gold RTG Player reported that $3400 was being withheld for spurious reasons, claimed no response from Support. Ongoing.
21 Jan Atlantis Gold BetOnSoft Player’s complaint was that after successful document verification payments were being stalled. Casino provided evidence that payments had been made and successfully received, player did not respond to further questions. AWOL, case closed.
24 Jan WinPalace RTG Player reported €6000 tied-up in endless delays, no results four months after everything was approved. Unfortunately this casino and the rest of their group have been up to dirty tricks recently, this one is “no can do”.
25 Jan Casino Royal Club Rival An affiliate contacted us regarding $200 in unpaid earnings. The casino said they’d contact the player and pay, as yet neither party has confirmed this. Ongoing.
26 Jan GameAccount Proprietary? Player claimed that £1150 was being wrongfully withheld. Ongoing.
26 Jan Winner Casino Playtech Player’s complaint was that €850+ was tied up in endless rounds of document requests and verification. Resolved: casino payed the player in full.
02 Feb *LasVegasUsa RTG Player reported that $4500 was being held unreasonably long, casino claimed an “investigation” was underway. The casino had a sufficient body of evidence against this player to justify it’s (eventual) decision to lock the player out for fraud.
06 Feb SmartLive NetEnt Player’s issue concerned £11,000+ that had been confiscated in 2009. The casino never responded to this (or other) player issues. A Casinomeister Warning was posted, the casino’s status is “Pending Rogue”.
09 Feb Casino770 iSoftBet Player withdrawals of £3000 had been approved but several weeks later no payment had been received. The casino has not yet responded to this case, the rep says “waiting”. Ongoing.
10 Feb *123Bingo Parlay Player claimed he and his wife had tried to WD a total of $1900, 123Bingo asked them for additional deposits “to enable WD” no less than six times. The PAB was incomplete, player did not respond to our requests. AWOL.
12 Feb Wonder Bingo Parlay Player reported that after having been an loyal customer for years they were now blocked from Wonder Bingo and others in their “network”. WB did not respond, we issued a Casinomeister Warning.
12 Feb *Club777 Playtech Player was invited to deposit in order to receive a large bonus. After depositing the casino denied the bonus and demanded notarized documents before they would release the player’s money. Unresolved, still ongoing.
13 Feb Slots Inferno RTG Player reported six months of delays on a $2000 withdrawal, casino claiming “accounting problems”. End result: no payments received. This casino is Curgam Malta group for which there has been a long-standing Casinomeister Warning. Case submitted but no response received.
13 Feb Vegas2web Rival Player reported problems with a $500 withdrawal, casino sending cheques which could not be cashed. Casino currently claims to have payed the player, player is gathering documentation of the bad cheque from the bank: ongoing.
14 Feb Casino Creed Microgaming Player had a $500 withdrawal in progress but then the casino went offline and the player was getting no response from them. Casino came back on-line and payed the player in full.
17 Feb Slots Plus RTG Delays on a $2500 withdrawal, casino claiming “processor problems”. Within a week the player had been payed in full.
19 Feb Nogabet NetEnt Three people from the same family signed up and played, sometimes from the same location. One of them won €8700 and tried to withdraw, it was denied. The PAB was incomplete, player(s) did not respond to our requests. AWOL.
23 Feb *Wintingo Microgaming Player tried to withdraw £400 using expired ID. Casino asked for an valid, meaning “current”, ID but the player thought that was too expensive. We impressed upon the player the need to have valid and up-to-date ID. Player is currently working on it: ongoing.
23 Feb *Lucky Nugget Microgaming Player reported €435 in winnings being confiscated, casino said “negative activity and advantage taking” seemingly related to free spins. Ongoing.
26 Feb *888 bWin.Party, etc A high-roller player was offered a £10k bonus if they completed WR of £1M before the end of the month. They bet heavily but were locked out. The casino said they were taking legal action against the player and could not discuss the case.
28 Feb Crazy Luck Rival Player reported being locked out of the casino with £450 withheld, endless excuses from the casino for not doing anything about it. Casino payed the player in full, resolved.
28 Feb Golden Palace Playtech Player claimed that almost £12,000 had been tied up at the casino for over two years, casino constantly delayed taking any action. Sorry, this casino is listed in the Rogue Pit under “Bumblers” for it’s endless screw-ups. PAB was submitted but they never replied.
01 March Party Casino bWin.Party Player believed that the tournaments at Party included players colluding and winning all the money, wanted the game logs. The casino never replied directly to us but the player eventually reported that they had settled privately Resolved.
03 March Aladdin’s Gold RTG Player complained that an $7000 withdrawal request had been declined eleven times in seven months. Casino had this player connected to several other accounts over an extended period of time. We supported the casino’s decision.
03 March Bella Vegas BetOnSoft Player reported at least two WD requests had been accepted but never payed. Weeks had passed and no action was taken. Sorry, this casino is part of the Grande Prive who have long been listed in the Rogue Pit, no can do.
04 March *Mummys Gold Microgaming The casino had apparently denied the player’s €1500 WD because of “max bet” Terms violations, player claimed there was no such Term. Casino found that the Terms for the player’s bonus had been missing a clause. They payed the player in full, player has not yet confirmed this.
04 March *Rome Casino Top Game Player reported that only a fraction of their $800 WD had been paid ($250), the rest had been confiscated. Sorry, this casino’s rep has been banned from Casinomeister and the casino is on it’s way to the No Can Do list.
06 March Windows Casino Playtech Player complaint concerned a £6700 WD of which only a fraction had been payed before the payments stopped and the casino refused to explain. Player was eventually payed in full: resolved.
10 March Cake Poker/Casino CTXM Player had been working a system against the casino’s Roulette games, believed he had discovered some suspicious results. Sorry, analyzing casino software is not part of the Pitch-A-Bitch mandate.
13 March Go Wild Microgaming Player claimed the casino had unjustly confiscated €6500, made false accusations of multiple accounts. The casino shared some of the player’s data with us, enough to convince us that the accusations were justified. Case closed.
16 March *Nogabet NetEnt Player reported having won €8500, tried to WD €2300 and was (temporarily) locked out of their account. The casino said the player had played disallowed games, the player denied it but the records showed they had. Case closed.
19 March Real Vegas RTG Player had six pending withdrawals from casinos in the Real Vegas group (Curgam Malta), no payments received. Sorry, this group has been on the No Can Do list for some time.
20 March *NordicBet Microgaming, NetEnt Player submitted a 1500 word PAB in order to complain that the casino had deducted €0.60 from their account when it should only have been €0.53. When we asked the player to summarize their complaint they said it had already be taken care of. Resolved.
23 March Grande Vegas RTG Player had apparently been sent a $300 cheque which was declined by the bank, wanted the casino to cover the charges and re-issue the cheque. Casino claimed to have re-issued the cheque and compensated the player for the charges, player has not yet confirmed this.
26 March *Lucky Red RTG Player reported that a $950 WD was weeks late. The PAB was incomplete, still waiting for the player to get back to us with the missing info.
28 March *Tropez Playtech Player reported having won a total of 40 free spins on Goddess of Life but was kicked off and disconnected after only three. Sorry, Casino Tropez is on the No Can Do list.
28 March Vegas2Web Rival Player reported lengthy delays in getting a $700 WD payed, casino said they were looking into it. Player said this wasn’t true.
06 Apr *Real Vegas RTG Player reported WD of $5050 was being repeatedly delayed, payment dates promised but never fulfilled. Sorry, this casino has been on the No Can Do list for some time.
07 Apr *Bet770 Proprietary A £480 WD was not being honoured, no response to emails. This casino is linked to Casino 770 for which a Warning had previously been posted, updated it to add Bet770. Player was paid.
11 Apr *Wink Bingo Various Player won £1000, tried to WD, was locked out. Site reported the player issue would be resolved, player confirmed it was.
14 Apr *Bet-at.eu Amaya Player claimed that £7000 was owed but the casino had “all kind of excuses in order to avoid payment”. Turned out the player had been banned from Casinomeister for multiple accounts, PAB discarded.
16 Apr *Sunset Slots Rival Player had a €200 WD request, quickly verified documents then came a series of requests and delays from the casino. Player was paid within a few days.
19 Apr Purple Lounge Microgaming Player had $26,000+ in unfulfilled WD requests, no action or response from the casino. One of many players caught in the Purple Lounge melt-down: see our Warning.
20 Apr Purple Lounge Microgaming Player had €14,400 tied-up in unpaid withdrawals, casino only said they were “overloaded”. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
23 Apr Paddy Power Playtech Player claimed to have £6000 in unpaid winnings, was locked out of their account. Casino reported that the player was suspected of fraud and multiple-accounts.
23 Apr Purple Lounge Microgaming Player’s $9700 WD was stalled, casino repeatedly said “there are some delays regarding to withdrawal”. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
24 Apr Purple Lounge Microgaming Player’s WD on €900+ was unpaid, casino was unresponsive. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
25 Apr Purple Lounge Microgaming Player’s WD requests totalled £12,000+, had gone unpaid for months. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
25 Apr *Jackpot City Microgaming Player claimed to have won £6000, was locked out unfairly. Casino had been investigating possible multi-account fraud, later settled privately with the player.
25 Apr Purple Lounge Microgaming £5500+ in WD had been unpaid for two months, casino not responding. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
25 Apr *iNetBet RTG Player said he had been directed to the wrong game during bonus play, reported it immediately, wanted $2800 winnings. The records showed the player reported the error only after winning elsewhere and even then did not wait for assistance. Closed.
27 Apr Purple Lounge Microgaming £337 had gone unpaid for over a month, no response from the casino. As above, one of many players caught in the Purple Lounge melt-down: see our Warning.
27 Apr *Boyle Casino Playtech Player had a £800 balance they were trying to WD, were blocked by the casino because they “had used a strategy to guarantee winnings”. Clearly a case of “advantage play” being treated as cheating, we convinced the casino this was unfair. Player was paid in full.
27 Apr Buzzluck NuWorks Player claimed to have self-excluded himself but was later allowed to return to the casino without restrictions, requested deposit refunds. Casino’s records showed the player had closed his account, not self-excluded. Player was unavailable for comment.
29 Apr Noble Casino Playtech Complaint was that player had requested €1750 WD, was being stalled. Turned out the player’s WD request was only a few days old, casino paid the following week.
30 Apr *Sun Palace RTG Player had been waiting for a $102 WD for over three months, repeated delays, etc. Casino reported that the player had been the subject of a multi-account investigation, had been cleared. Casino paid within a few days.
30 Apr *Iplay Bingo Parlay Player’s complaint was that a $240 WD was not being paid. PAB was incomplete. Player did not reply to our requests for further PAB material, case discarded.
08 May Celeb Poker Playtech Player’s $400 WD was approved then blocked, casino repeatedly claimed they needed more banking info. Casino contacted us a few days later to report they had resolved the issue, player confirmed this.
11 May Jackpot City Microgaming Player complained that he had played for months, lost many, many thousands and all the time the casino software was flaky and disconnecting. Casino declined the player’s request for $200k compensation. Given the nature of the player’s complaint we left it to them to work things out.
11 May Sunset Slots Rival Casino apparently claimed they had no way to get the player’s $2450 WD to him, that normal channels were not available. Casino managed to find a way to send the money within a few days of receiving the PAB, player confirmed payment in full.
15 May *Rome Casino Top Game Player claimed the casino refused to pay the player’s WD of $190, would only pay $150 “because of some T&C paragraph etc”. Sorry, this casino is not responding to player issues at this time.
16 May *Club World RTG Player’s WD of $250 was being declined, casino had reported the player’s original deposit was at fault. Turned out the player was using a canceled credit card to make a qualifying deposit. We left it in the player’s hands to make a valid deposit.
20 May *Roulette69 Orbis Player reported problems with a $21 WD, claimed the casino was stalling and not responding to emails. Player posted the issue to the forums and continued to debate the issue there instead of respect the PAB requirements, case closed.
21 May *123Bingo Online Parlay, others Player reported that their balance of $10,000 had been mismanaged when 123Bingo took over BigRoomy assets. The casino has paid around $1250 to date, claims the rest is ineligible because of bonus issues. Ongoing.
22 May *Planet Casino BetOnSoft Player reported problems with a $4000 WD, claimed the casino was stalling with miscellaneous excuses. The casino had been investigating the player’s activities, concluded that and paid in full.
27 May *Ladbrokes Microgaming Player seemed to be complaining about delays on a £1230 WD though they were using an internet translator to write their PAB and emails. We requested that the player get assistance with their translations, no response. Case closed.
28 May *888 Random Logic Player claimed they had been offered a £10,000 bonus if they completed £1,000,000 of wagering within a month. Casino later refused. Player’s PAB was incomplete but they did not respond to requests for further info. Case discarded.
28 May *Party Casino Bwin.Party Casino was canceling £6000 winnings because of “max bet” violations, player wanted the casino to waive the Terms because of their loyal play. This casino requires players to submit a special request in order for them to talk to us regarding the player’s case, player didn’t do this so no progress.
29 May *Mummy’s Gold Microgaming Player reported losing money because of a game malfunction. PAB was incomplete. Player never did respond to our emails, stale-dated.
30 May Bovada RTG, others Player reported that their WD had been stalled for over two months, posted the same to the forums. Player chose to continue posting on the forums rather than wait for the PAB process to proceed, case discarded.
30 May SmartLive NetEnt, others Player claimed excessive delays on a €1200 WD request, claimed the casino had eventually locked him out because of his country of origin. Casino reported that they had reviewed the case, decided to pay the player and re-open the account. Player confirmed that everything had been resolved.
04 Jun *WinBig21 Rival Player was trying to WD $750, casino apparently couldn’t find a workable payment method and wasn’t responding. Casino hasn’t responded yet, ongoing.
06 Jun *Aladdin’s Gold RTG Player claimed they’d been trying for over 6 months to WD from their $7000 balance, claimed the casino was stalling, etc. The player had repeatedly failed basic security checks, turned out to be a multi-accounts fraudster.
12 Jun *Jackpot City Microgaming Player had a €7000+ balance, claimed the casino was giving endless excuses for not paying. Casino had connected the player to a large fraud group, locked him out accordingly.
17 Jun *Harry Casino NetEnt ? Player’s £150 WD was apparently being repeatedly cancelled and returned to their account. Casino said they could not discuss the case but that it had been resolved, player confirmed this.
20 Jun Nedplay Microgaming Player claimed that the casino had denied €500 in winnings because of a prior self-exclusion at another of the group’s casinos. Player had used different info in order to avoid detection, opted to withdraw the previous self-exclusion, get paid and be locked out of all the group’s casinos.
22 Jun *Betcirca IGT, others Player reported winnings of €1500 but when they tried to WD the casino said they were “withholding” €995, no explanation offered. Player reported the case to the LGA, our efforts are on hold until they have reached a decision.
25 Jun WinBig21 Rival Player’s $560 WD was stalled, casino repeatedly claimed “processor problems” and no progress because “we don’t know what the problem is”. The casino has not responded, case is ongoing.
26 Jun *Planet Casino BetOnSoft Player tried to WD €110 but casino decided they were ineligible to receive it because the player had found the bonus code on a forum, etc. Ongoing, we’re still debating this one with the casino people.
28 Jun *Star Games Evolution, others Player’s WD of £97 was being stalled, casino claimed they couldn’t pay until September because the player was a charge-back risk. Casino has said they won’t discuss player cases. We’re still trying to get them to consider some options.
03 Jul Jetbull NetEnt Player complained of slow-pay problems with the casino. Player was paid within a day or so of submitting the PAB, was later banned for multiple accounts.
04 Jul *Slotocash Rival, RTG Player had been denied bonuses at the casino, wanted us to reconsider the casino’s Accredited status. Accreditation is solely handled by Bryan, the matter was turned over to him.
08 Jul Vegas2Web Rival Player reported problems claiming $3000 winnings, stalling and slow-pay tactics from the casino We had posted a Casinomeister Warning about this casino some time ago, player’s details were forwarded to the casino.
11 Jul *Titan Casino Playtech Player claimed that a balance of over $68,000 had been confiscated without explanation, casino people would not respond. Sorry, this casino is on the No Can Do list.
11 Jul *Spin Palace Microgaming Player tried to withdraw £2600+, request was denied and winnings were confiscated. Casino’s reason was that the player had violated a “max bet” clause of bonus Terms. Player did not deny the violation, said such Terms were “unfair and confusing”. Maybe so, but they had agreed to those Terms when they took the bonus. Case closed.
11 Jul *Videoslots Microgaming Player’s withdraw request was denied and €16,000+ was confiscated on the grounds that the player had violated “max bet” Terms. Turned out the casino’s “max bet” Term was unfair and predatory. We posted a Warning regarding the Terms but had no choice but to dismiss the player’s case.
12 Jul VIP Lounge RTG Player reported that time after time their withdrawals were being unreasonably delayed. We had agreed to forward player issues to this group’s representatives and did so. Player was promptly paid in full.
12 Jul Crazy Luck Rival Player’s withdrawal from a $21,000 win was being repeatedly delayed. Casino’s most recent excuse had been “technical problems” but no details given. Casino agreed to pay in installments but even those were being stalled and delayed. We issued a Warning. Player reports that payments are now being received.
13 Jul Coolcat RTG Player complained that $4700+ in withdrawals were being unreasonably delayed. We had agreed to forward player issues to this group’s representatives and did so. Player was promptly paid in full.
15 Jul Europa Playtech Player complained that the casino had “allowed” him to use multiple (faked) accounts to gamble hundreds of thousands of Euros that didn’t belong to him. Unfortunately this casino is on our No Can Do list because they won’t receive or discuss player issues: sorry, can’t help with this one.
17 Jul *Nogabet NetEnt Player claimed the casino was refusing to pay $4000 in winnings because of Terms violations. Casino reported that the player had used a prohibited betting strategy. Casino says the player used an “even bet” strategy in violation of the Terms, Player denies this. Ongoing.
17 Jul *Crazy Luck Rival Repeated delays of a $125 withdrawal was the crux of the player’s complaint. A casino representative came forward, offered to handle the casino’s outstanding issues. All issue details were forwarded, player in this case was paid in full.
19 Jul The Virtual Casino RTG Player reported repeated delays in withdrawal payment. We had agreed to forward player issues to this group’s representatives and did so. Player was promptly paid in full.
21 Jul Lock Casino RTG Repeated delays on a $3000+ withdrawal. This casino is listed in the “Not Recommended” section of the Rogue Pit.
23 Jul Crazy Luck Rival Another case of repeatedly delayed payments from this casino, here for $250. The casino immediately said there would be no problems paying this player. Four weeks later the money was finally actually in the player’s account.
23 Jul *Buzzluck NuWorks Player claimed to be having problems with a $275 withdrawal but the PAB was incomplete and needed further player input. The casino immediately said there would be no problems paying this player. Four weeks later the money was finally actually in the player’s account.
26 Jul Nordic Bet Playtech, NetEnt, etc. Player openly admitted to having been involved in chip dumping with another player “to aid him”, wanted the casino to at least return his initial deposit. Casino agreed, settled with the player. Resolved.
28 Jul Slotocash Rival, RTG Player’s gaming session had glitched and was showing ongoing invalid (negative) winnings. Player claimed the casino owed them money for this session. Casino Terms cover software errors, typically exempting the casino from liability. Case closed.
28 Jul *Bet-at-home NetEnt, Microgaming, etc. Player claimed the casino had unfairly closed their account, suggested there might be confusion over computer Ips. Turned out the player had submitted falsified documents to the casino. Player was booted off of Casinomeister for submitting a fraudulent PAB.
29 Jul Crazy Luck Rival Repeated delays over a two month period on a $400 withdrawal, emails ignored, etc. Two weeks after submitting the PAB the player was paid in full.
06 Aug *Ruby Royal Rival Player reported a stalled withdrawal, non-responsive Customer Service and Finance departments. Casino never responded to the PAB but after a week or so the player reported that they had been paid in full.
08 Aug Planet Casino BetOnSoft Player’s PAB said “I’ve posted the details at another site, go look there for details”. Sorry, our Pitch-A-Bitch FAQ clearly states that PAB details need to be submitted directly to us. Player did not respond. AWOL.
09 Aug Club Gold Playtech Player’s complaint was that a £1000 withdrawal request was taking too long. Turned out the player’s WD request had only been submitted a few days before. Casino paid in full in a reasonable time.
10 Aug *iNetBet RTG Player reported that a $700 withdrawal wasn’t being paid, that the casino was stalling. Turned out the player had requested WD several times, then canceled or reversed, asked for payment to other accounts etc. PITA: case closed.
13 Aug Strike It Lucky Microgaming Player complained that they had been unfairly banned from the casino, called it “insulting and humiliating”. As it happened the player had been acting suspiciously at 4 of the group’s casinos, they returned deposits and booted the player. Case closed.
17 Aug *Casino Metropole NetEnt Player had been trying for several months to get the casino to pay a €1400+ withdrawal without success. Casino did not respond to the PAB, we will soon post a Casinomeister Warning for non-cooperation on player issues.
17 Aug Club Gold Playtech A VIP player reported unusual payment delays (2 weeks) and poor response from VIP support. Player’s payment was processed within a day or two of reporting the PAB.
18 Aug *BuzzLuck NuWorks Player claimed that the casino had unfairly denied a $150 withdrawal, falsely accused the player of multiple accounts. The player freely admitted having borrowed and logged in from “a friend’s computer” but claimed that wasn’t a Terms violation. We disagreed.
20 Aug *Balzac Casino Rival Player claimed that payment on €70,000 in winnings had been stalled for over six months. Casino says “we have not received all the requested documents”. Ongoing.
20 Aug *Always Cool Casino AmigoTech Player reported $26,000 confiscated, $3000 of which was cashable. No explanation was given, Support would not reply to the player. Casino said they’d only discuss the case with the player. We issued a Warning.
21 Aug *Bingo For Money Parlay Player had a $8000 balance but BFM had only allowed an amount roughly equivalent to the player’s deposits to be withdrawn. BFM did not reply to the PAB. We will issue a Casinomeister Warning against them shortly.
21 Aug Unibet Microgaming, NetEnt, bwin.Party Player’s account had been locked, reason given was “chip-dumping”. Unibet claims they are bringing a new representative up to speed, so far that person has been on an extended holiday.
21 Aug *Hey Poker NetEnt A €2500 balance that wasn’t being paid. Casino said the player violated the Terms, player said there were two sets of Terms which conflicted. Casino said “too bad, player should know that one set of Terms over-rides the other”. Ongoing.
22 Aug Casino 770 iSoftBet Player reported that the casino was not paying a £2000 jackpot win. Sorry, this casino is listed in the “Not Recommended” section of the Rogue Pit.
24 Aug *Betfred Playtech Player reported having won £30,000 on a blackjack promotion. Casino refused to play, claimed the player had previously used a bot. Third party analysis confirmed the casino’s claim re: the bot. Case closed.
24 Aug *Gnuf Microgaming Player reported that their account had been locked after they had requested payout on a €1450+ win. Casino had requested an investigation of the player’s account, found nothing actionable. Player was paid in full.
24 Aug *Venice Games Everleaf Player claimed they had been waiting too long ??? about a week ??? for a payout request to be processed. We never did hear back from the casino people but the player was promptly paid. Resolved.
31 Aug 888 bwin.Party Player reported that the casino was refusing to pay €1300 in winnings claiming “unfair strategies” as the reason. This casino requires players to submit a specific authorization form before they will talk to us about case details. Ongoing.
01 Sep *Slotocash Rival, RTG Player complained that the casino was withholding $1750+ unjustly, had caused him “a lot of anxiety and depression”. Turned out the player had multiple accounts, was banned from Casinomeister for that and fradulent PABs.
01 Sep *Tropica Rival Player reported that the casino was refusing a €3800 withdrawal on the grounds that the player had multiple accounts. The player later admitted that their partner had also signed up at the casino. Unresolved and ongoing.
03 Sep WinBig21 Rival Player reported problems with multiple bankcard withdrawals being taken without his approval. Casino admitted to the mistaken withdrawals, said they’d pay the player back. Player eventually confirmed that payment was received.
04 Sep *CasinoOnNet 888 Player’s attempt to withdraw £5900 in winnings was denied. The casino claimed the player was “employing specific wagering techniques”. Sorry, “no can do”. This casino won’t discuss player issues. See the Warning.
11 Sep *Crazy Luck Rival Player reported endless stalls and excuses on a withdrawal. Casino claimed processor problems, et al. Casino said they’d had processor issues, would pay by wire but flubbed that up too. Player was eventually paid in full.
13 Sep Slotocash Rival, RTG Duplicate bankcard transactions. Player was asking for a refund from the casino. Casino agreed, repaid in full. Resolved.
17 Sep Unibet bwin.Party Affiliate reported that they were not getting properly credited, wasn’t getting much help from the affiliate management. Casino people said they’d straighten things out ASAP. It took some time by they eventually settled things with the affiliate.
21 Sep Triple Gold Proprietary Player’s complaint was that the casino had treated a soft 19 as 9 after the player doubled. Investigation continues, case is ongoing.
25 Sep *Club Gold Playtech Player claimed the casino was denying payment on €650 using unpublished Terms. Turned out the player had clicked through the Terms in a pop-up no less than six (6) times, hadn’t bothered to read them once. Case closed.
02 Oct Ladbrokes Microgaming Player claimed the casino was withholding £3400 in winnings. Casino had solid evidence of account fraud. OP was told to clear his issues with the casino before the PAB could proceed.
03 Oct *Royal Vegas Microgaming Player reported that the casino was refusing to pay a withdrawal of €2800. Casino is Accredited at Casinomeister, recommended that the player contact the rep.
03 Oct Slotocash Rival, RTG Player complained that FOUR DAYS (two business days) had passed since his withdrawal had been approved and his money STILL hadn’t arrived. :O Advised the player to wait a few days and then contact the casino rep if necessary. Never heard back.
04 Oct *7 Sultans Microgaming Player’s €9000 withdrawal had been denied and he had been locked out of his casino account. Turned out the player was part of a large fraud ring from Romania, had been booted from many Microgaming casinos for exactly that reason.
05 Oct *Winagames IGT, Parlay Player reported £3000 being withheld, casino’s statement was “We reserve the right to close a Customer Account at any time in our discretion.” Casino claimed that their licensing terms (Alderney) precluded them from discussing player cases. When we asked for a reference on this they never bothered to reply.
07 Oct *Virtual City Microgaming Player had requested a $460 WD which the casino denied. Player had used another person’s ewallet account info, turned out the casino had several people connected this way and booted them all.
08 Oct Lock Poker RTG Player had been trying for five months to get an $845 withdrawal, repeated “5 to 7 days” promises came to nothing Casino made more promises but after another month passed player had still received no payments and gave up. This is a very typical story with this casino.
13 Oct Intercasino Cryptologic Player claimed the casino had ignored his attempts to self-exclude resulting in further gambling losses in excess of $24,000. Turned out the player had never told the casino that he had a gambling problem, only that he wanted his account — of which he had several – closed. Case closed.
13 Oct *Nogabet NetEnt Player’s withdrawal of £800+ had been denied and the player locked out of his account. The casino reviewed the case and decided they had been in error, re-opened the account and fully reinstated the player’s balance. Resolved.
18 Oct *Nogabet NetEnt Player’s account with a €1600 balance had been closed, casino claimed “bonus abuse and linked accounts”. As above, the casino said “closed in error” and fully reinstated the player. Resolved.
18 Oct *RedRabbit Microgaming Player’s €1600 balance had been confiscated, reason given was “user played excluded games”. Player said the Terms were unclear. We determined that both parties were culpable and that a 50/50 split of the monies owed was appropriate. Everyone agreed and the payment was made.
19 Oct *King Solomons Playtech Casino denied player’s €800 withdrawal, said they were violating the Terms. Player claimed they’d changed the Terms after he deposited and played. Turned out the player had and played several deposits in rapid succession. The Terms had indeed changed but between the player’s deposits not during play.
22 Oct 3Dice Proprietary Player complained that they could no longer use their preferred deposit method. Sorry, US players have to take what they can get these days. PAB incomplete, player non-responsive.
22 Oct *21 Nova Playtech Player reported that the casino had confiscated £4600, reason given was that the player had claimed bonuses at more than one of their casinos. Player was given contact info at the casino but was unavailable for comment thereafter.
26 Oct *Jackpot Red Rival Player has won about €6000. After an initial WD of €3000 the casino stopped paying, claimed “the game has been manipulated”. After almost two months the casino said “a former employee handled that case, no idea why payment was stopped” and payed the remainder in full.
26 Oct WinPalace RTG Player reported that the casino was slow-paying on $10,000 WD, wasn’t paying per the cash-out Terms posted on the site. Player’s PAB was incomplete and they ignored the FAQ restrictions on forums posts regarding active PABs. In the end it didn’t matter because they reversed their Wds and lost it all.
31 Oct Zodiac Microgaming Player claimed the casino had closed his account but had ignored his attempts to self-exclude resulting in further gambling losses of $2,000+. Player was unable to produce any evidence that he had explicitly requested self-exclusion, eventually stopped responding.
31 Oct 21 Grand Rival Player was being slow-paid on a £145 WD. After the first month they told him he had to deposit more. After the second month they told him he would be paid “soon” but could not give an exact date. After the casino received the PAB they told the player he would be paid if he deleted his posts in our forums. Then they said he’d be paid if he posted in the forums that the delays were the processor’s fault not theirs. At that point we closed the PAB. All Rival casinos were added to our No Can Do list.
01 Nov *21 Grand Rival Between 21 Grand and it’s sister casino, Supreme Play, the player had €110 in withdrawals that had been denied on the grounds of “bonus abuse”. At first the casino had apparently claimed that the player’s deposits had been returned, later they paid in full.
02 Nov *Cherry Casino NetEnt, Playtech Player had been denied €2400 in winnings, casino claimed they had broken the T&Cs regarding max bets. Casino did not reply, within a few days the player reported they had been paid in full.
04 Nov 888 bwin.Party Player said they’d been denied $135,000 in Live Blackjack winnings, claimed 888 had previously accepted their ID then later rejected it, posted a dodgy-looking video as “proof” of play. Player was supposedly an 80 year old lady who just happened to be REALLY good at BJ, turned out to be her grandson was using her identity: banned from Casinomeister.
08 Nov *Casino Royal Club Rival Player reported that four times over a six week period the casino had promised payment of a withdrawal, never paid. Sorry, all non-Accredited Rival casinos are ineligible for the PAB service: see here for details.
08 Nov Bovada RTG Player had been waiting three months for two withdrawals totaling €8000. Apparently the processor had been negligent. After another month the player was finally paid in full.
08 Nov *Heaven Casino Gtech Player claimed that £1100+ had been removed from their balance when they tried to withdraw, only their deposit had been returned. Casino apparently claimed that the WD was capped to an amount equal to the original deposit. Casino never replied, case is ongoing.
08 Nov *Slots Jungle RTG Player reported that the casino had requested many documents then place the player’s WD “on hold”. NCD per our Warning regarding this casino.
10 Nov *Celtic Casino Visionary Player’s WD of €1300 had been withheld on the grounds that the player had violated the T&Cs regarding “systematic betting strategies”. Player claimed to not know what “betting strategies” were, play records showed clear and obvious Martingale betting.
10 Nov *Omni Playtech Player’s WD of €195 was withheld, casino claimed the player had played disallowed games but the T&Cs seemed to state otherwise. Casino said they’d made a mistake, “too many cooks in the kitchen”, and paid in full.
14 Nov *7 Sultans Microgaming Player’s complaint was that the casino had unfairly withheld a €1500 WD. Casino showed that the player was connected to a large fraud ring, player banned from Casinomeister.
16 Nov *Betsson NetEnt Player’s WD of $275 was denied and their account blocked after the casino rejected their documents. Casino apologized and paid in full.
21 Nov LocoPanda RTG Player reported that the casino had canceled his player loyalty points without notice or explanation. Player later reported on the forums that the issue had been resolved to their satisfaction.
23 Nov *10Bet Microgaming Player’s £700 WD had been denied, casino cited Terms violations. Player said the Terms were “confusingly written and very hard to find”. Maybe yes, maybe no, but they still apply.
28 Nov *Royal Vegas Microgaming Player’s WD had been blocked, casino wanted ISP info from the player but the player claims that it is “not possible” to provide it. This case is unresolved and ongoing.
30 Nov *Interwetten Microgaming, NetEnt Player claimed the casino was withholding a $700 WD. Casino showed that the player had given incomplete banking info, was waiting on the player for corrections. Player went AWOL.
01 Dec Wildjack Microgaming Player reported some tardy service from the casino, deposits taking too long to process, stalling on WD. A couple days later the player canceled the PAB, the casino had worked things out.
02 Dec *Boyle Casino Playtech Player’s balance had been confiscated, account locked. Casino had cited “player collusion” as the reason. Player’s PAB was incomplete, never responded to our emails for further info.
03 Dec Club World RTG Player complained that the casino’s slots used to pay off nicely but had become “very very tight” in recent years, wanted us to tell the casino to loosen things up a bit. Telling casinos what to do is not part of the PAB process, player’s criticisms passed on to the casino for them to do with as they see fit.
05 Dec *Gala Casino Playtech Player reported that a £7000 win had been confiscated due to play on restricted games, claimed the Terms were unclear. Player’s PAB was incomplete, never responded to our emails for further info.
07 Dec *7 Red Betsoft Player claimed that a €500 WD had been denied, said the casino had accused them of having multiple accounts which they did not. Within a few weeks the casino reviewed the case, reversed it’s previous decision and reinstated the player’s balance in full.
07 Dec William Hill Ash Gaming Player reported that their games kept crashing “just when I’m winning”, demanded public apologies from Will Hill, etc. Sorry, demands for apologies should be directed to the casino. Player was abusive and a PITA, kicked to the curb.
09 Dec Windows Casino Playtech Player ‘s winnings of €800 had been confiscated. The casino reported that the player’s balance would be paid, warned the player against further use of “strategies”.
10 Dec *Gala Casino Playtech Player’s balance of €6000 had been confiscated and their account locked, the account was later reopened but the balance had been reset to the original deposits. The balance was restored then confiscated again then finally restored and paid out in full.
10 Dec *7 Red Betsoft Player had used some free spins to build up a balance of €800. Casino locked the account then later re-opened it with only €200 on balance. Casino has not yet responded, PAB is ongoing.
23 Dec *Intercasino Cryptologic Player’s €7300 balance had been confiscated because of multiple accounts, player said they wanted either the balance paid or their losses from previous years returned. PAB is still in progress.
25 Dec *Roxy Palace Microgaming Player complained that the casino wasn’t giving them enough bonuses. We directed the player to the casino rep, left it in their hands.
27 Dec *Windows Casino Playtech Casino confiscated the player’s €1000 balance saying “winnings were generated from irregular playing patterns”. Ongoing.
31 Dec Planet Kings Rival Player had a balance of roughly €11,000 at Planet Kings when they changed their brand to Rey8. Player said the balance was not longer accessible. Ongoing.