Pitch-A-Bitch Summary: January through December 2011
Total Pitch-A-Bitch Cases Submitted: 255
Incomplete (complainant AWOL, case Discarded): 16
Duplicate and/or Supplementary PABs: 13
Transferred to other groups or services: 6
Casino in the Rogue Pit, “No Can Do” List: 20
► subtotal: unprocessable cases: 55
Fraudsters: falsified claims or identification, etc.: 12
Closed: complainant AWOL: 10
Closed: Terms violations, etc.: 52
“One Free Shot” exclusions: 7
Warning previously issued, No Can Do: 8
PAB Withdrawn: 2
Warning issued, site Rogued or Pending Rogue: 17
► subtotal: resolution not possible or inappropriate: 108
Case Resolved, Complainant paid: 61
► Total value of Resolved cases = $200,000+ (€145,000+)
Ongoing, Unresolved, etc.: 21
On Hold, etc.: 10
► subtotal: cases not yet finalized: 31
Software Provider Totals: Top 10**
RealTime Gaming: 42
Rival Gaming: 17
Net Entertainment: 14
Top Game: 6
** = excludes cases that could not be processed or involved player fraud.
01 Jan *Azartia Casino Party Gaming Player received a letter saying their £1600 balance was confiscated and account closed. Casino only offers service in Spanish, won’t respond to English correspondence. Case is ongoing.
03 Jan *Lucky Red RTG Player’s complaint was that the casino kept repeatedly asking for document resubmissions, wasn’t accepting perfectly valid docs. The casino reported that they had accepted the docs but the player had been unreachable via email. Player was promptly paid in full.
03 Jan Rushmore RTG Player reported “slow-pay” problems with the casino, payments unreasonably delayed. Player hadn’t contacted the casino rep, we suggested they do that and that was the last we heard from them.
04 Jan *High Noon RTG Player reported that a bonus had not credited to their account, they reported it and then their deposit went missing too. Player’s PAB was incomplete, they did not respond to requests for further info: AWOL.
05 Jan *YouSpades CTXM Player complained that the casino had confiscated €828 because of a “max withdrawal” clause that was unclear and non-specific. We found the Terms to be reasonable. Player accused us of being biased, not “protecting players” and said they’d post this at other forums. Kthxbye.
06 Jan *888 poker Random Logic/888 Player claimed their account had been closed with a $270 balance unpaid. Player was unavailable to provide further details: AWOL.
06 Jan Cool Cat RTG $1865 in winnings had gone unpaid for months. This casino has long been in the Rogue Pit, “no can do”.
07 Jan *Bet-at-home NetEnt Player reported their account had been closed and a €850 balance confiscated “because I maybe made a typo”. Player had difficulty explaining their messed-up documents. Turned out they were running multiple accounts across a number of casinos.
07 Jan *Supreme Play Rival Player’s withdrawal of $1395 had been denied, casino said player “was a bonus abuser at Rival casinos”. Casino is “Not Recommended” as part of the “Rival – White Labels” listing in the Rogue Pit: sorry, no can do.
08 Jan 32Red Microgaming Player had been asked for an unusual amount of documentation, was concerned they were being targeted by identity thieves. Casino and player agreed on the documents required, player was paid in full.
09 Jan *Commodore Casino CGTV Games Player reported that €4000 in winnings was being held without explanation or response from the casino. Casino did not respond to the PAB. We eventually posted a Warning after which the casino promised the player they’d pay. Nothing happened.
09 Jan *GuruPlay NetEnt Player reported that the casino was unreasonably stalling on payment of €17,770. Casino said “we needed to check everything before we could pay such a big amount to a new registered customer”. Player was paid in full.
11 Jan *Spin Win Random Logic/888 Player denied €2391 because “play was inconsistent”, later told she’d played disallowed games but Terms changed since she’d deposited. No progress: casino says “relevant Department has been notified” but nothing happens. Ongoing.
11 Jan *Swiss Casino Playtech Player reported that €2910 had been removed from their account because they had broken the Terms of a bonus. Player withdrew their complaint.
13 Jan *Casino Euro NetEnt Player had tried to withdraw €2300, was asked for documents several times, was eventually told the balance would be confiscated. Casino confirmed that winnings had been denied because fraud was suspected. A few days later the player was paid in full. Resolved.
14 Jan 7 Sultans Microgaming Player was concerned about payments taking longer than advertised. Player withdrew the PAB.
14 Jan *Big Dollar BetOnSoft The player wanted the casino to honour a birthday bonus offer even though he had been previously told that he was bonus-banned. This player had already had a PAB: the One Free Shot rule made this one a “no can do” situation.
17 Jan *Ladbrokes Microgaming Player played a bonus part way, forfeited it, transferred the balance to Sportsbook. The casino confiscated it all because of incomplete WR. The case was handled by Ladbrokes internal complaints service, the player’s funds were reinstated.
20 Jan *Euro City Random Logic/888 Player claimed the casino was withholding £2460 because “they believe I have taken advantage of the bonus offer”. Player had multiple accounts at Casinomeister, had been accused of the same at other casinos before. We tossed him out and closed his accounts.
21 Jan *Riva Poker IPN/Playtech Player claimed that Riva was withholding £115 in winnigs, had accused the player of collusion. Player’s PAB was incomplete, didn’t respond to requests for further info: AWOL.
22 Jan *Club Dice Boss Media €1292 in winnings was denied and the player’s deposits returned. Player complained that they were being “robbed without explanation”. Player freely admitted to having broken the casino’s “max bet” restrictions, claimed the relevant Terms were not obvious and were “tricky”. Case closed.
22 Jan *Sierra Star Playtech Player reported problems getting paid $1492 in winnings. Sorry, Sierra Star is listed in the Rogue Pit for non-payment issues.
25 Jan *Betway Microgaming Player claimed £3000 in winnings was confiscated for playing restricted games, said he was new to online gaming and didn’t understand the rules. We suggested he contact the casino representative. That was the last we saw or heard from him.
25 Jan Bwin Boss, Chartwell Player claimed that Bwin had incorrectly registered a bet costing the player over €1000 in winnings. Bwin is on our No Can Do list, player was referred to eCOGRA.
25 Jan *Grand Hotel Microgaming Player’s winnings of €18,000 was being denied because of “many other casino accounts”. Casino had good evidence of the multiple accounts. The case was also taken to eCOGRA who ruled against the player. Case closed.
25 Jan Karamba NeoGames PAB cited late payment of £150, unresponsive Customer Service. The casino said they wouldn’t discuss cases without “legal notice from the player” but that this player had been paid. Player was AWOL.
25 Jan *Ladbrokes Microgaming Player reported problems with a 25% Cashback bonus. The case was handled by Ladbrokes internal complaints service.
30 Jan *Tropica Rival Player claimed the casino was inventing reasons and excuses for not paying €5810, casino claimed Terms violations. Turned out the player had been trying to blackmail the casino, falsely claimed we had asked her to write a review of the casino. Player banned from CM.
1 Feb *Vegas Casino Online RTG €6600 in confiscated winnings per the bonus Promo which said “no EU” players. But the bonus T&C on the site said “EU players higher WR”. The casino admits the discrepancy but blames the player for not reading and obeying the Promo. Case is ongoing.
1 Feb SlotoCash Rival Player reported problems getting paid €1100. An hour after the PAB was filed the player was paid in full. Resolved.
2 Feb River Belle Microgaming Player had £3000 in wins which was being withheld because of problems with documentation. The casino paid in full. Resolved.
3 Feb *10Bet CTXM Player was having problems with a “Welcome” bonus, Terms carried over from an earlier bonus. Player had too many PABs against non-Accred casinos, this one set aside as a “no can do”.
3 Feb *Party Casino bwin.party Player’s winnings of $8168 withheld because he “did not risk enough money”. Player and casino cut a deal and thereby settled their differences.
3 Feb *Slots Jungle RTG The casino enforced the Terms of a bonus � max winnings � long after the Terms of the bonus had been met and completed. The casino requires players to zero their account in order to release them from the Bonus Terms. See our Be Aware alert.
3 Feb 123Bingo Parlay Player reported being owed $1250, hadn’t been paid for over three months. Efforts to contact Support went unanswered. The casino initially did not respond but eventually came forward and resolved the player’s issue.
4 Feb *Red Bet NetEnt Player reported €2500 being withheld for “max bet” violations, claimed the Terms on “max bet” were “hidden” and therefore unfair. We found the “max bet” Terms to be easily accessible and quite clear. Case closed.
4 Feb *Backgammon Masters Lucky Skill Player claimed that the Terms of a bonus were unclear and incomplete, that the site was enforcing unpublished Terms. We attempted to contact the site many times, no response. A Warning was issued and the site is on the waiting list to be Rogued.
6 Feb Canbet Microgaming The player said “because of australian regulations they don’t offer live games … I want to be able to play live games”. Suffice it to say that the player’s request is beyond the scope of the PAB service, case discarded.
8 Feb *SpinWin 888 After losing money at 888 player received an advert to play at SpinWin which they did. After winning £1000 they were locked out. We tried to pursue this case with the casino for almost two months, no progress. A Warning was issued.
10 Feb *Poker 770 Playtech Player reported a locked account but the PAB was incomplete, player needed to provide further details before we could proceed. Player never did respond to our requests for more info, case discarded.
15 Feb *EuroCity 888 Players accounts at Cassava casinos were all closed at once including this one which had €1300 in unpaid winnings. Player’s account was reopened although there were WR that still needed to be met.
16 Feb Europlay Malta NetEnt ??? Player reported several unpaid withdrawals going back as far as August 2010, total €1175. Casino Support was apparently AWOL. We tried several times to raise the player’s issue but the casino never replied. A Warning was issued.
20 Feb 7 Sultans Microgaming Casino had confiscated £497 for “irregular betting” by which they meant “even money” bets although nothing in the Terms prohibited this. The casino reversed itself and payed the player in full. Resolved.
23 Feb Bewinners/BWin n/a An affiate had multiple accounts at Bewinners one of which had been closed. The aff wanted the account reopened. Bwin (Bewinners) is on the No Can Do list so this is a “no can do” issue.
24 Feb *Plenty Jackpots RTG Player reported $1100 in unpaid winnings. This casino is on the No Can Do list (see the Curgam Malta group), issue is a “no can do” situation.
24 Feb King Solomons Playtech Casino had canceled player’s €241 winnings on the grounds that the game player, Wild Viking, is a “roulette style” game and therefore prohibited. Nothing in the casino’s Terms says anything about Wild Vikings being considered a roulette game. Ongoing.
26 Feb *Red Flush Microgaming Player claimed that winnings were being denied as if they had been derived from a “free” bonus, said that shouldn’t apply to them. Records showed that the player had taken a “free spins” bonus. Case closed.
28 Feb *Royal Vegas Microgaming The player reported problems with a failed deposit, a “Welcome” card that wasn’t being honoured, etc. It wasn’t clear what the player wanted. We agreed that I’d forward the complaint to the casino for them to do with as they saw fit.
01 March *Superior Rival Player reported that €800+ had been confiscated on claims that “restricted games” had been played. Casino had already been listed in the Rogue Pit, “no can do”.
02 March Gcasino Playtech Player had a number of general complaints about the casino including reports of a “rigged” game which cost them €800. Casino did not respond to the PAB but the game in question was removed, this satisfied the player and the PAB was closed.
02 March *William Hill Playtech Player’s withdrawal of �98 was apparently being stalled, documents repeatedly requested, etc. Player was refusing to comply with reasonable requests for verification documents, then he went AWOL: case closed.
05 March Plenty Jackpots RTG Player reported having waited two months for a $300 withdrawal, casino kept saying it was “still being finalized”. Unfortunately this casino is on our No Can Do list.
06 March Boyle Sports Chartwell Player had $14,500 tied up in the casino because they had moved from one country to another. Casino re-examined the player’s case, paid the balance in full.
07 March *5 Dimes misc Player claimed that $3700 was being withheld without justification. Turned out the player’s deposit had never been processed because of an invalid account number. Case closed.
08 March *Purple Lounge Microgaming Player’s complaint was that �585 was being withheld because of incomplete WR, but the WR had changed after the deposit. Casino reported they paid the player, player was unavailable for comment.
10 March *WPT Casino Rival €5300 was being withheld by the casino, said the player was “not allowed to make low bets after hitting a big target”. Casino people didn’t respond and their Terms were basically a “spirit of the bonus” situation, a Warning was issued.
10 March *Casino King Playtech Player claimed that €1000+ was being withheld on false claims that they had “played a system”. Player was unavailable to provide necessary PAB details, case discarded.
10 March *Go Wild Microgaming Player had won €15 in a Blackjack Freeroll, used that to win €2500 at the slots. Casino was refusing to pay. Casino initially said money from freerolls could not be used to play casino games. They reversed themselves and paid in full.
11 March Poker Idol Ongame The complaint concerned unfair dismissal from the casino and unpaid wages. The complainant got a lawyer and the case was turned over to them.
14 March *Betsson NetEnt Player complained that their €1000 deposit had been confiscated, casino’s reason was that they player had used a bot. Player freely admitted to having used a bot: this was a clear Terms violation. Case closed.
21 March *Pokerhuis Playtech Player reported that a €6500 balance had been confiscated for “abnormal playing patterns”. We pursued this case for over two months: after endless email run-arounds and unfulfilled promises we issued a Warning.
24 March *Bwin Chartwell Player said the casino was not honoring a €3800 withdrawal, that their deposit had been returned “for security reasons”. Bwin is on our No Can Do list, sorry.
28 March *Guruplay NetEnt Player’s issue concerned £2550 being withheld by the casino. Turned out the casino had evidence of multiple accounts and fraud, case closed.
01 April *Party Casino bWin.Party Player had taken a bonus that allowed roulette and poker, which he played. Casino apparently denied €8000 in winnings. It turned out the player had violated more than one of the bonus Terms, particularly concerning betting limits. Case closed.
01 April Manhattan Slots RTG Player reported that requests for a $2150 withdrawal were being repeatedly reversed. The casino was investigating the player’s account. They finished that process and payed the player.
04 April *Villa Fortuna BetOnSoft Player’s withdrawal of £2000 had been denied for failure to complete the WR even thought they had done so per the bonus Terms. Sorry, this casino is listed in the Rogue Pit, “no can do”.
11 April Casino Club Gtech Casino had locked the player’s account and withheld €2160 stating that the player’s documents “are wrong”. Player resubmitted their documents, the casino accepted them and payed in full.
11 April *Betsafe Crypto, NetEnt Player claimed a €1000 withdrawal had been denied, casino’s reason was “chip-dumping”. Player’s PAB had a number of errors, when asked to correct these the player simply stopped responding.
11 April Red Flush Microgaming Player claimed that a withdrawal to her bank account never arrived, wanted the casino to re-issue the payment. Player was unable to provide account details or other supporting evidence, eventually stopped responding. Case closed (AWOL).
13 April *Lock Casino RTG Player fulfilled the WR on a bonus, withdrew $3000. Casino wanted docs, player gave them but got no further. Casino is on the “Not Recommended” list in the Rogue Pit, the issue is in their hands but nothing has been forthcoming.
13 April MyJackpotCasino Microgaming Player reported being locked out of the casino with no access to a €870 balance. Casino people said they looked into it, re-opened the account and reinstated the balance. Player was unavailable for comment.
13 April Slot Madness RTG Player had requested a $270 withdrawal four times and each time it was canceled and they were asked to resubmit their documents. Initially we issued a Warning against the casino for endless stalling; later a new rep came onboard and straightened things out.
15 April Cherry Red RTG Player felt they were being given the run-around on withdrawing $18900 winnings. Over the following weeks the player received full payment of the balance owed.
16 April *WPT Casino bWin.Party Player reported winnings confiscated for breach of Terms Player openly admitted breaking the Terms. That and a pre-existing Warning regarding this casino meant there was not much to be done here..
17 April *Bet Phoenix RTG This one was a re-submit of an issue we handled back in Sept 2010: the player was claiming they were unaware they were playing a free chip Nothing had really changed since the original case hence nothing to really do here.
21 April *Rialto Casino TopGame Player was having difficulties with the casino regarding a free chip max withdrawal: CS had said one thing but later did something else. No Can Do: the player had a previous PAB on a non-Accred casino so this issue was excluded under the One Free Shot rule.
22 April *Casino King PlayTech Player reported that €5555 was confiscated because “I was not allowed to play the way I did”. Casino said they had been investigating the player but had insufficient evidence to proceed, player was paid in full.
22 April Noble Casino PlayTech Player claimed that the casino was withholding £10000+ in winnings without explanation. Player’s PAB was incomplete, did not reply to our requests for further info. Case stale-dated.
26 April *EuroCity Crypto Player’s winnings of €818 were being withheld because of previous bonus requirements Casino said they’d looked into it and would pay the player, player confirmed the payment was received in full.
26 April Grand Prive BetonSoft Player’s issue was €4000 tied up in the casino group’s sites because the casino suspected “syndicate” ties. Sorry, these casinos are listed in the Rogue Pit, “no can do”.
26 April *Bingoworkz World Bingo Net Player had tried for three months to get a $100 “free gift” bonus that had been promised in an email. Bingoworkz never responded but the player did receive the $100.
02 May 3Dice Proprietary Player claimed that the payout percentages were too low, wanted us to monitor the casino and report back. Sorry, monitoring casinos is beyond the scope of the Pitch-A-Bitch process. Case closed.
04 May *Casino770 FastCPU Player had won €1540 and had tried to withdraw. Casino had been ignoring this request for over two (2) months. Casino did not respond to the PAB nor any other of the several issues regarding the casino which had been posted on our site, added to the Rogue Pit.
05 May All Slots USA Microgaming Player claimed that $7500 was tied up in an endless cycle of request-approve-wait-nothing. Casino had closed but case was transferred to Kahnawake people. Player was paid.
10 May *Club Dice PlayTech Player reported that the casino was not honouring wins of £1350, returned only the player’s deposit. Player turned out to have repeatedly violated the casino’s “max bet” Terms. Those Terms were tweaked to make them clearer. Case closed.
11 May *BetPhoenix RTG Player’s complaint concerned the casino’s switch from RTG to Rival software, old Terms being applied to new bonuses. Player refused to comply with the FAQ and repeatedly posted their issue on the forums, case discarded.
12 May Wager Share n/a Affiliate had been denied monies owed from old aff accounts when Betway and Gnuf merged with WagerShare. Ongoing, unresolved.
17 May Casino Action Microgaming Player had experienced buggy behaviour from a casino game, repeated crashes, claimed to have hit a Royal Flush but never got the payout. Player had no proof of the claimed RF, neither did the casino. Casino withdrew the game. Case closed.
19 May *Casino770 FastCPU Casino confiscated a £520 win and closed the player’s account, saying only “fraud and abuse”. No response from the casino, ended up being added to the Rogue Pit.
20 May *BetFred PlayTech Player moved their balance back and forth between sports and casino in order to maximize bonuses, complained that the casino confiscated winnings. Player had broken the Terms of their bonus, claimed it shouldn’t have been necessary to read Terms and that normal people wouldn’t do it. Case closed.
21 May BoogieBet OddsMatrix ? Player complained that they had waited far to long to receive a withdrawal. Player’s PAB was incomplete, did not respond to requests for further info. Case stale-dated and closed.
23 May *Big Dollar BetonSoft Player reported having won €8250 but casino only returned their original deposit of €200 because of “linked accounts”. Casino said player was “a potential fraud”, but had no actual proof. Eventually said they’d pay the player but the player was unavailable to confirm this.
24 May *Mighty Slots RTG Player had fought for months to get the casino to pay a $3000 win, no success. Casino was already listed in the Rogue Pit.
24 May *WPT Casino Rival Player openly admitted to having broken the casino’s “max bet” Terms on a bonus, wanted the casino to change it’s policy and pay the player. The player’s complaint was a bit thin on actionable issues: the details were forwarded to the casino but they declined to change the Terms at this time.
25 May *Club World RTG Player’s claim was that the casino was applying unwritten WR to his bonus play. The casino had specified the WR, the player hadn’t bothered with the Terms until he’d played what he expected the WR to be. Case closed.
25 May *Simon Says Rival Player reported that his slots game had reset when his bonus money was played out in spite of the fact that he redeposited, wanted his redeposit back. Casino said the game reset was a feature not a bug, said they’d consider refunding the redeposit. In the end they did not.
26 May Purple Lounge Microgaming Player deposited $40 and was asked to provide documents. The player decided they wanted their money back, lost money due to currency exchange. Player contacted the casino rep, the issue was resolved.
28 May 888 Proprietary PAB concerned a player who claimed to have £28,000 locked in their account which was locked due to multiple account fraud. PAB was incomplete, player was unavailable to provide the missing information. Stale-dated.
28 May Lucky Creek BetonSoft After several changes in a payment request the Casino returned the monies to QT but QT closed shop and the player’s money was inaccessible. The casino had suspected money-laundering so its actions were not unreasonable. Player went AWOL and didn’t return emails. Case closed.
29 May BetSafe bWin.Party Played had experienced disconnects during blackjack play, demanded winnings from a hand that never completed, accused the casino of cheating. Casino had previously told the player to stop playing during faulty connection periods. Seemed to us they had done what they could. Case closed.
30 May *High Noon RTG Player reported unreasonable delays on a $2500 withdrawal. Turned out the player had an extensive record of CC fraud and chargebacks. Case closed.
04 Jun Expekt Microgaming, etc Player had experienced problems during a “live” blackjack session that resulted in him seeing one thing while the game reported another. The OP tried to blackmail the casino, ignored the PAB restriction against posting. As a CM member for two years he should have known better on both counts. Case closed.
07 Jun *iNetBet RTG Player had won a “birthday prize”, complained that it was taking too long to receive it. Prizes were sent in a single batch, this player’s shipment had to wait until the rest were ready. They did receive it a few days later.
07 Jun *High Noon RTG Player claimed the casino was stalling on a $2500 withdrawal. Turned out the player had been flagged for multiple counts of fraud including identity theft and charge-backs: fraudster!
08 Jun Doyle’s RTG Player reported being locked out of Doyle’s and unable to access their $3200 balance. Doyle’s had recently been indicted by the DOJ so we put the issue in their hands to deal with as best they could. We never heard back.
09 Jun *888 Play Proprietary Player claimed that $700 in deposits was being held without cause. Turns out the player had taken a number of bonuses, still had WR to complete. Player then tried to blackmail the casino: case closed.
10 Jun Casino Topaze TopGame Player submitted their PAB in French (we provide an English-only service), reported problems with a €850 withdrawal. By the time the OP resubmitted the PAB in English the casino reported that the issue had been cleared. OP was unavailable to confirm.
14 Jun Cherry Red RTG Player’s PAB concerned a slo-pay situation on a $850 withdrawal. The Rushmore group were experiencing payment processor problems at the time. OP was soon payed in full.
15 Jun iNetBet RTG Player complained of having documents problems with the casino, too many requests for verification. Turned out the OP’s documents had serious problems. We told the OP that nothing was going to happen until they cleared this up with the casino.
16 Jun *Swiss Casino PlayTech Player’s withdrawal of €1100 was not being processed, denied Terms violations. Player was paid in full.
19 Jun Villento Microgaming Player’s complaint seemed to be that the casino had merged two accounts without consulting the people involved. It wasn’t at all clear why there had been two accounts in the first place: issue transferred to Kahnawake.
20 Jun Club World RTG Player claimed the casino was slo-paying a withdrawal. Player’s PAB was incomplete, did not respond to requests for the missing info: AWOL.
20 Jun *OffsideBet CTXM PAB claimed Support said Caribbean Stud counted as 100% toward a bonus’ WR, casino said only 10%. Casino claims the Terms were clear, player says they were changed. Ongoing.
23 Jun *Casino 770 FastCPU Player claimed they had waited for months to be allowed to withdraw €2940 in winnings. Casino had previously been named in a Casinomeister Warning. We submitted the PAB to them: no response. Rogued.
24 Jun SlotoCash Rival Player claimed the casino had stalled for months on making the last payment (€1500) of a €7500 withdrawal. Player promptly received the final payment in two installments. Resolved.
24 Jun *Betsson NetEnt Player was having identity verification problems while trying to complete a £2470 withdrawal. Player had already had a PAB on a non-Accred casino so “No Can Do” on this one per the One Free Shot rule.
25 Jun *Mansion PlayTech Player had requested a withdrawal, the casino has asked for notarized documents, the player didn’t want to go through the hassle. Casino said they wouldn’t discuss player issues with us, a “Be Aware” notice was posted (here).
25 Jun Jenningsbet Microgaming Player reported that the casino was not responding to requests for a €5100 withdrawal. This casino does not accept player complaints from 3rd parties, see here. This one is “no can do”.
27 Jun *InterTops RTG Player reported problems collecting $50 winnings from a $10 ND bonus. Player needed to contact the forum rep for this casino, never heard back from the OP.
28 Jun *Grand Duke PlayTech Casino was apparently refusing to pay £7200 in winnings on the grounds that they had found “pattern play”. Initially the casino refused to discuss the issue, a Warning was posted. They talked to Bryan, reversed their decision, payed the player and appointed a rep to handle issues.
28 Jun *iNetBet RTG Player’s claim was that the casino was stalling on payments. The player’s activities were being investigated, turned out to be part of a large UK fraud ring: fraudster!
29 Jun King Neptune’s Microgaming Player reported that the casino was stalling on a £2030 withdrawal, asked for several rounds of documents and accepted none. The casino investigated the OP’s account, found multiple instances of fraud including falsified documents, bogus addresses, etc: fraudster!
01 Jul *Casino Del Rio PlayTech The player’s complaint concerned an unreported $5 bonus that was added to the player’s account in order to force a much higher WR on $800 winnings. Sorry, this casino is on the No Can Do list.
01 Jul Cake Poker CTXM Player reported “slo-pay” tactics on an $800 withdrawal. The casino reported that the player had been paid, the player confirmed this.
02 Jul *Casino Royal Club Rival Player reported being locked out of their account before being able to complete WR. The PAB was incomplete and the player never responded to our requests for further info, case stale-dated and closed.
02 Jul Rushmore RTG Player reported repeated delays on a $900 WD. After three weeks of further delays the player was paid in full.
05 Jul Betsson NetEnt Player had requested a €2500 WD, docs were approved, then player was locked out and the casino refused to discuss the issue. The casino also refused to discuss the issue with us. A Warning notice was posted and the casino is on the No Can Do waiting list.
07 Jul Casino 770 iSoftBet Player had requested a €520 WD, was told it had been reversed (for unspecified reasons) and the account was closed shortly thereafter. The casino had recently been added to the Rogue Pit for similar issues.
09 Jul *Carnival PlayTech Player was told that £1865 in winnings would be denied because of “irregular bonus play”. We suggested the player contact the casino representative. When we tried to follow-up on this the player was unavailable for comment.
11 Jul Manhattan Slots RTG Player reported “disappointing” delays in getting a WD processed. The player’s PAB was incomplete, there was no response to our requests for further info.
14 Jul *Vegas Regal Rival After winning €800+ on a bonus the player was told that they were not eligible to receive bonuses and the winnings were confiscated. This casino is in the Rogue Pit, sorry.
16 Jul *123bingo Parlay, etc Player reported being unable to cash out their balance after winning on a couple different bonuses. Casino said the bonuses were “non-cashable” as stated in their Terms. Player disagreed but decided to drop the complaint.
16 Jul *King Neptunes Microgaming Player reported the casino had locked their account and confiscated winnings, the reason given was “negative activity on your account”. Casino was unable to confirm the player’s identity, showed evidence of identity fraud. Player was banned from Casinomeister for PAB fraud.
17 Jul Betfred PlayTech Player claimed their €1380 winnings had been confiscated without explanation. The casino had booted the player for multiple accounts and questionable documents. We asked the player to prove their identity but they did not respond.
19 Jul *Jenningsbet Microgaming The player in this case was having trouble with a £1200 WD request: “They asked for documents, I sent them since then not a word from them … and no payment.” Sorry, this casino is on the No Can Do list.
19 Jul Vanguard Rival When the player tried to make a $1350 WD the casino refused, confiscated $1298 in winnings and returned the player’s deposit citing “multiple accounts”. After several weeks of trying to get a response the casino contacted the player and said the winnings were returned and the player was free to proceed.
19 Jul *Vegas Regal Cura?ao Player had tried to cash out after a €13,000 jackpot. Casino paid €2000 then stopped all pending WDs on the grounds of “irregular play”. The casino did not respond to this player’s issue. They are, and remain, in the Rogue Pit.
20 Jul *Casino 770 iSoftBet Player was told that their €2940 WD was approved and in process. Weeks passed, more promises of payment made, nothing happened. The casino was added to the Rogue Pit, player was paid in full a week or two later.
21 Jul English Harbour Vegas Tech Player claimed to have had $12,000 confiscated (back in 2010) when the casino objected to their tournament play. The player had been warned about misusing the tournament software but persisted saying “the software allowed it”. Not good enough, case dismissed.
22 Jul CasinoJoy Wagerlogic Player reported that an €18,000 balance had been confiscated for having played an “excluded game”. The Terms said that the WR “cannot be met” using the game in question. Casino remained resolute. We posted a Be Aware Warning.
24 Jul Rome Casino TopGame Player’s account had been locked with a $3090 balance in place, casino cited a “risk report” against the player. Casino provided evidence of player charge-backs. Case closed and player banned from Casinomeister.
28 Jul *Villa Fortuna BetonSoft Player’s balance $3200+ had been confiscated, apparently for a variety of reasons including “bonus abuse”, “playing illegal games” and “strategy play”. The casino reviewed the case and paid the player in full.
29 Jul *iNetBet RTG Player claimed that the casino had wrongfully placed a Max WD limit on their winnings. The Max WD had come from a free chip. This had been explained at the time of WD and the player had accepted the Max WD cash-out only to return months later to complain about it.
30 Jul *OKScratchCards NeoGames Player claimed that €500 WD had been denied without reasonable explanation. OK initially refused to discuss the case, finally agreed once the player provided a letter of authorization. Neither OK nor the player was available for comment thereafter. Case closed.
31 Jul High Noon RTG Player claimed that after an active history at the casino $6700 in winnings was being denied. Ongoing.
02 Aug *Offsidebet CTXM The player reported the casino had confiscated £2200 in winnings because the player had used some free spins offered by the casino during bonus playthrough. Casino claimed that the player was suspected of fraud, that they had multiple accounts at other, unnamed, casinos and that the Terms allowed them to confiscate winnings if they had “a suspicion of abuse”. We issued a “Be Aware” alert.
08 Aug Vegascasino21 TopGame Withdrawals totalling over $9000 had been delayed for over four months, casino repeatedly claimed “problems with the processors” as the reason. Casino did not respond to our attempts to raise the player’s issue with them. A Warning was issued and the casino is pending Rogue.
08 Aug *Vegas Regal Rival Player reported that the casino was withholding £1800 in winnings and claiming the player had used “irregular play”. Sorry, this casino is in the Not Recommended section of the Rogue Pit.
11 Aug High Noon RTG Player reported that a $500+ withdrawal had been denied and their balance confiscated, claimed Support was unresponsive. Player later discovered that the withdrawal had been paid though not in the manner expected. Resolved.
14 Aug 32Red Microgaming Player complained at having been locked out of the casino after a poker competition, demanded apologies, etc. Turned out the player had been flagged for multiple accounts, had repeatedly failed to respond to the casino’s request for an explanation. Case closed.
15 Aug Genting PlayTech Player said “I would like to be able to make a withdrawal without having to send them notarized documents.” We asked the player why they thought they should be exempt from the documents request, never received a reply. Case discarded.
18 Aug *Grand Duke PlayTech Player’s complaint centered on the casino’s demand that the player complete an additional 20x WR because “you violated the Terms”. Player’s PAB was incomplete, they did not respond to our request for additional information: player AWOL and case closed.
20 Aug *Party bWin.Party Player claimed that the casino had confiscated £8000 without explanation. Player’s PAB was incomplete, they did not respond to our request for additional information: player AWOL and case closed.
21 Aug *Salsabet NetEnt A €500 WD was withheld, casino said “multiple accounts were opened from your location”. The casino said that the player had multiple accounts elsewhere in their network. The player was paid in full but the account remained locked.
22 Aug *Grand Duke PlayTech Player said the casino was withholding £5800 claiming “previous WR”. The casino dragged it’s feet for months, variously changing reps, losing all info on the case, “forgetting” said info, etc. We finally issued a Warning against them and they were added to the Rogue Pit.
22 Aug *William Hill PlayTech Player claimed that the casino was taking too long to pay a £1100 WD. We asked the player to contact the casino rep, that was the last we ever heard.
23 Aug *Parbet Crypto Player said that €4000 was being wrongfully withheld because of “max bet” violations. Player later said the betting violations had been “an accident”, that the casino should give him a break. The casino disagree and the OP went AWOL.
24 Aug *Betfair PlayTech Player’s account was locked and €4500 confiscated, casino said “account closed due to promotion abuse” and did not explain further. The casino investigated, admitted their mistake, reinstated the player’s account and restored the balance. Resolved.
26 Aug *BetPhoenix RTG Player claimed the casino had confiscated $600 because of a $500 max WD. Turns out the player had tried to beat the WR by reversing a WD request and claiming another bonus. Player was unavailable for further comment.
26 Aug *Club4Aces Entraction/IGT Player claimed the casino was withholding their balance unfairly. Casino initially said they wouldn’t discuss the case because it was before the LGA, later said that since the LGA had ruled against the player they would not discuss the case further. We posed a “Be Aware” alert.
26 Aug *High Noon RTG Player’s complaint was that the casino had closed their account because of multiple accounts, but that it was an honest mistake. The casino reinstated the player after receiving verification documents. Resolved.
31 Aug *Slots Jackpot Rival Player said the casino had locked their account after having payed less than half of a £9000 win, claimed the account was “under review”. The casino did not reply to our several attempts to discuss the case. We issued a Warning. The casino then claimed that previous management had screwed things up.
31 Aug *Bingosky Proprietary The PAB claimed that a $200 WD was being stalled unreasonably. The player had failed to provide proper banking details. When the casino returned the money to the account the player played and lost it all. Case closed.
03 Sep *iNetBet RTG Player claimed that their account had been locked without reasonable justification and that their balance of $3400+ had been confiscated. The casino named this player and others as part of a fraud group. We confronted the player with this and never heard from them again.
07 Sep *Betclic bwin.party Player said they had been locked out of the casino in response to a €4000 WD request, casino had said “suspicion of abuse”. Casino never responded to our PAB requests, we posted a Warning.
04 Sep *iNetBet RTG Player’s complaint was that a year ago their account had been closed and now they wanted it reopened. Turned out the player hadn’t provided basic documentation during a WD, etc, and had been locked out for attempted blackmail. Closed.
09 Sep Club World RTG Player claimed their WD requests totaling $3000 were being delayed without justification. Casino had been investigating anomalies in the account activity, found there was no real problem, paid the player in full.
13 Sep Sierra Star Playtech Player claimed the casino wasn’t processing £9000+ in WD requests. Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here).
13 Sep BestCasino NetEnt Player WD €1800 but received only the €100 initial deposit, account was locked. Casino said “just verifying your credit card”: never paid, offered no explanation. Casino did not reply to our PAB requests, we issued a Warning to alert players to the situation.
14 Sep *Zodiac Microgaming Player deposited $1, took a bonus and ended up winning $400. When they tried to WD the account was locked. Player had more than a dozen other accounts, denied it, tried to blackmail the casino, claimed it was a racist plot, etc. Case closed.
14 Sep Real Vegas RTG Player reported that the casino had been sitting on a $600 WD request for over two months, always claimed “we’re working on it”. Player had had a number of prior PABs, so this one is “No Can Do” under the “One Free Shot” rule.
15 Sep Crazy Vegas Microgaming Player claimed €750 confiscated and account locked. Casino said player was “deemed to be a high risk account”. Player had tried to use photoshopped documents. Case discarded and player banned from CM.
15 Sep *7Sultans Microgaming Player tried several times to withdraw $500 from their account but every time it was canceled and returned to their account. Casino said the player’s WR was incomplete, later paid the player in full.
16 Sep *Online Vegas PlayTech Player claimed that the casino had confiscated $40000+ saying only “you were abusing tournaments”. Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here).
19 Sep Villento Microgaming According to the player a €5000 WD was being held up by “risk management”. The player had repeatedly ignored document requests. We asked the player with this but never heard from them again.
20 Sep Alladin’s Gold RTG Player claimed that a $5000 WD was being stalled by casino management. Turned out the player had refused to accept calls from casino management, was later discovered to have multiple accounts.
20 Sep *Nogabet NetEnt Player reported that €1200 in winnings had been withheld, casino claime WR was incomplete. Player had had previous PABs. Casino is not Accredited so this PAB was set aside under the “One Free Shot” rule.
23 Sep *GoldenPalace PlayTech Player complained that €12000+ winnings were not being paid. Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here).
23 Sep *Rialto Casino Topgame Player had won $100 on a $20 free chip, was having trouble collecting. Player contacted the forum rep, casino paid in full. Resolved.
23 Sep *Betfair PlayTech Player’s winnings were being withheld. Sorry, this casino is listed in the Rogue Pit (see PAB restrictions here).
24 Sep *Chili Casino Microgaming Player said a €500 WD was being withheld, casino said “multiple accounts”. Player admitted to “playing on a friend’s computer”, said the casino should forgive the mistake. Casino didn’t agree. Case closed.
28 Sep *Platinum Play Microgaming A €600 WD had been denied, casino said the WR had not been met. Turned out the casino had repeatedly asked the player to complete the WR, player refused saying “the Terms don’t say I need to do that”. Wrong answer.
29 Sep 888 Random Logic Player said that there had been £600+ in their account “a year ago”, wanted to WD it now. Casino had previously denied the player’s WD, claimed to have proof of large scale multi-accounting. Player was unavailable for comment.
30 Sep Titan Poker PlayTech Player wanted help removing the casino software from his computer. Player repeatedly ignored the terms of the Pitch-A-Bitch FAQ by posting on the forums while the PAB was in progress. We left him to it.
02 Oct *Fairway Visionary iGaming The player claimed the casino had confiscated winnings of €1800, accused the player of making “risk free bets”. We quoted the casino’s Terms to the player and asked for comment. No response, then or ever: OP AWOL.
04 Oct *NogaBet NetEnt Player claimed that they had been locked out of their account and that their €3000 in winnings had been confiscated. Casino had good evidence of multi-account fraud and had returned deposits. Player was unavailable for comment. Case closed.
07 Oct *Circus Casino Playtech Player’s had been denied a €3200+ WD and had been barred from their account, casino claimed that he was from a restricted country and that his bets had been “invalid”. There were no such restrictions against players from the country in question, support seemed to have been thinking of a sister casino. The player was paid in full.
09 Oct Bingo Card misc An affiliate reporting non-payment, €650 owed and unpaid for several months. To date the casino has not been cooperating on this case. Ongoing.
11 Oct Club World RTG Player reported that £6500 in WD were canceled, the casino was asking for further proof of identity. The casino believed the player was linked to others, felt they had a solid case. As we saw it some of the evidence was good, some not so convincing. Ongoing.
13 Oct *Tropica Rival Player had won €100 on a bonus even though they had previously been “bonus banned” by the casino, casino had confiscated the winnings. Casino is in the “Not Recommended” section of the Rogue Pit, so “no can do” on this one.
13 Oct King Soloman’s Playtech Player claimed that a £670 WD request was being denied on the grounds that he had self-excluded himself (at another casino) at some point in the past. Turned out the player had mentioned having gambling issues with the casino staff, had given them cause for concern. Later the player threatened blackmail, posted their issue on the forums (untruthfully).
14 Oct *Class1Casino Playtech Player reported a problem getting a €900 WD processed. Player was later paid in full. As it happens this casino is listed in the Rogue Pit.
15 Oct *Grand Reef Playtech Player said the casino was slow-paying a €1680 WD. The delays in payment turned out to have been due to an investigation into the players activities. The casino did pay the player in full.
16 Oct *Poker Loco Bwin.Party Player’s claim was that the casino was withholding $5800 in winnings without explanation. Casino Support said “we have no info on risk cases”. Risk Dept said “we can’t discuss case details”. Casino is being considered for the No Can Do list.
17 Oct iNetBet RTG Player claimed that a balance of $1000+ had been removed from their account. Turned out the account had been left dormant for over ten months after the casino had requested verification documents. Player never did submit the requested docs, the case is on indefinite hold until they do.
17 Oct *iNetBet RTG Player said that their balance, $3900+, was being held unfairly while the casino was demanding documents and “ignoring” the player. As it happened the player had deliberately ignored the specifics of the casino’s documents requests, kept sending the same (already rejected) docs.
18 Oct *Betfair Playtech Player believed they had been locked out of their account because they had won £1200+. Sorry, this casino is listed in the Rogue Pit.
21 Oct *GoWild Microgaming Complainant said the casino had confiscated £3800 winnings “because i played high bets”. Casino initially said “Fraud has detected irregular wagering patterns”, later decided there had been no Terms violations and paid the player in full.
24 Oct Plenty Jackpots RTG Player reported $12k being held for over three months while “Accounts is looking into it”. Sorry, this is a Curgam Malta casino. That whole group has long been on the No Can Do list.
24 Oct *Grand Duke Playtech Player had £3000 withheld because “we suspect you of bonus abuse”. We submitted the player’s details but there were too many problems dealing with this casino, we issued a Warning.
26 Oct *Mayan Fortune Rival Player was locked out and €340 withheld, casino claimed multiple accounts and “bonus hunting”. Sorry, these guys are on the “Not Recommended” list in Rogue Pit. We submitted the players details but never heard anything back.
26 Oct Rushmore RTG Player was stalling the player’s $2000 WD. After a long string of similar problems we issued a “Be Aware” caution regarding the Rushmore group.
28 Oct Casino Moons TopGame Player claimed that a $2000 WD was being stalled by the casino. Turned out the player’s complaint was almost two years old. When we asked “why the delay?” we got no response and eventually stale-dated the case.
01 Nov *Slots Inferno RTG Player had a $300 WD that the casino was stalling, kept asking for new and different documents. Sorry, this is a Curgam Malta casino. That whole group has long been on the No Can Do list. We forwarded the case details but received no response.
02 Nov *Slotastic RTG Player’s $170 WD was not being processed. The player’s PAB was incomplete. They did not respond to our requests for additional info. AWOL.
08 Nov *Grand Duke Playtech Player’s $750 WD was denied, casino claimed the player had done some “irregular gaming”. We’ve recently added this casino to the Rogue Pit so the best we could offer was to submit the case details to them. They did not respond.
08 Nov *Bingomania Parlay Player had tried to WD $150 in winnings, casino denied the request on the grounds that the player was from a restricted country. Casino later claimed the player had multiple accounts. Ongoing.
14 Nov Cherry Red RTG Another case of slow-pay from the Rushmore people: player had been told three times that a wire transfer was coming but no payment arrived. Player was trying to contact the casino reps for assistance, we never heard the results. A “Be Aware” caution regarding the Rushmore group was recently posted.
16 Nov *Betsafe bwin.party Player complained the casino had confiscated €400 when they determined that the player had been accessing the casino from shared workplace computers. In spite of the fact that the player was in the internet gambling business they claimed to not know that playing from shared computers could be a problem. Sorry, it’s clearly in the Terms.
17 Nov GetMinted IGT Player’s claim was that the casino refused to pay a £3150 no-bonus WD, no reason was given. Deposits had been returned. The casino was singularly uncooperative on this case but it later turned out the player was running multiple accounts. Case closed and player banned from Casinomeister.
21 Nov *Rushmore RTG Another of Rushmore’s slow-pay cases: $1700 in “your wire payment is coming” limbo. Player was eventually paid in full.
23 Nov Gayming NetEnt Casino was withholding €2000+ in winnings, tried to force the player to re-deposit and sign a gag agreement. Casino has not responded to our attempts to press the case. Ongoing.
27 Nov *Smartlive NetEnt Casino had refused a €9000 WD because of “unusual betting patterns”, later said “okay, the money is on it’s way” and eventually accused the player of fraud. Unresolved and ongoing.
03 Dec Real Vegas RTG Casino was stalling on a $740 WD, four months of promises and excuses but no results. Sorry, this casino is part of the Curgam Malta group, long since featured on the “No Can Do” list.
05 Dec Bingo Card misc Player’s case dated back to early 2009 when the casino had told them “we’ll pay you when you use X or Y money processor or you move to a different country”. Player moved to a different country, casino now said “we have new management, old issues are not our problem”. We’re still trying to press BC to work on this issue. Ongoing.
06 Dec Real Vegas RTG Again, endless stalling and BS promises of payment “very soon”, this time for $600. Sorry, as mentioned above this casino is part of the Curgam Malta group, long since featured on the “No Can Do” list.
07 Dec *Intertops RTG Casino was withholding $27k, said the player had used restricted games. Player claimed the Terms had recently been changed, had not previously named the games in question. We’re still trying to get a response on this one: ongoing.
09 Dec Diceland TopGame Player had won $11,000 but casino said they’d only pay $500 “because we have a rule stating that you can only get 10x back on any deposit under $250”. Player claims that rule is a recent addition. As yet we’ve had no comment from the casino people, ongoing.
11 Dec Paddy Power Playtech Player deposited $50 and their account was promptly locked pending verification from the money processor. Weeks pass: no change and no word from the casino. We’re working on it: ongoing.
13 Dec *Mr Green Betsoft/NetEnt Player had won €4000 and tried to WD. Casino requested documents, and then more. Casino has informally mentioned that the player was considered a fraud suspect, will discuss this in detail with us very soon.
14 Dec Casino Vega Parlay Player won a $3000 communal jackpot, requested WD. Casino dragged this out for weeks then said “cash outs must be done within 30 days, we owe you nothing”. Player’s case was incomplete so we asked for details, no response received to date.
18 Dec Vegas Palms Microgaming Player had won $2500, got drunk, requested a “24hr cool down” lock on their account, came back and asked for the lock to be removed, ended up losing the lot. Player is asking the casino to refund the losses since they had ignored the lockout request. Ongoing.
22 Dec *iNetBet RTG Player’s WD request was tied up in documents requests. We asked the player for additional info, player responded with insults and attitude. No problem, take your issue elsewhere. Case closed.
23 Dec *Golden Riviera Microgaming Player had received a 10% cash-back offer and wanted the casino to honour it as promised. Casino settled with the player to the player’s satisfaction. Case closed.
28 Dec *Bingo Card misc Player reported that the casino had confiscated a $350 WD saying “We reserve the right to terminate a member’s account if we determine that your participation with us wont be beneficial to both parties”. Player’s PAB was incomplete, no reply to our requests for the missing details. AWOL.
29 Dec *Slots Oasis RTG More of the usual Rushmore problems: $1940 in withdrawals being repeatedly stalled. See the recent “Be Aware” caution regarding Rushmore. Player’s details were submitted but the casino has yet to respond.