2014 Complaints Summary

Pitch-A-Bitch Summary: January though December 2014

Pitch-A-Bitch Cases carried over from 2013 20
Pitch-A-Bitch Cases Submitted 2014 209
► total: cases to process 2014 229
Incomplete: complainant AWOL, case Discarded 13
Duplicate and/or Supplementary PABs 16
Beyond the scope of the PAB process 4
Transferred to other groups or services 4
Casino in the Rogue Pit, “No Can Do” List 18
► subtotal: unprocessable cases 55
Fraudsters: false claims, PAB abuse 15
Closed: complainant AWOL, stale-dated 22
Closed: Terms violations, Player error, etc. 24
Closed: casino dead, gone, MIA 5
“One Free Shot” exclusions 4
PAB Withdrawn 4
Warning issued, site Rogued/Pending Rogue 14
Complainant’s case unsupportable 9
► subtotal: resolution not possible or inappropriate 97
Case Resolved, Complainant paid 54
► Total value of Resolved cases = $600,000+ (€530,000+)
Ongoing, Unresolved, etc 19
On Hold, etc 4
► subtotal: cases not yet finalized 23
Software Provider Totals: Top 10**
Microgaming 42
RealTime Gaming 36
Net Entertainment 21
Playtech 21
Amaya 9
TopGame 7
BetSoft 6
Rival Gaming 6
888/Cassava 4
Proprietary 4
** = excludes cases that could not be processed or involved player fraud.

 

 

December 2014

Total Complaints = 20 | Bonus Related 65% | * Bonus Related Issue
Date Casino Software The problem Outcome
02 Dec *Slotty Vegas NetEnt, etc Player took a bonus that was supposed to include 100 free spins but it turned out those specific slots were not available in the player’s country. Casino and player came to an agreement: resolved.
03 Dec *Maple Casino Microgaming Player claimed to be having troubles with the casino because of a €75,000 win. Turned out the player had multiple accounts at the casino, had re-registered after these accounts were locked and had used a variety of bogus registration info: case dismissed and player banned.
04 Dec *Money Storm TopGame Player reported having struggled for eight weeks to get a $150 WD from NDB winnings. Casino paid the player: resolved.
07 Dec *Mr Green Microgaming, etc Player claimed their account was locked after they requested a £1500 WD on winnings from a SUB. The player had multiple accounts at the casino, was unavailable for comment when asked to explain. PAB discarded and OP banned for PAB fraud.
08 Dec *Euro Play Playtech Player reported having tried for 45 days to get €3000 in bonus winnings. Sorry, this casino is listed in the Rogue Pit, not eligible for the PAB service.
08 Dec *iNetBet RTG Player claimed to be having issues WD’ing $12,000 in winnings. Turned out the player had totally ignored the bonus Terms, had not played the required games. Given the player’s lengthy experience at this casino this oversight was not forgivable.
12 Dec *Rushmore RTG Player reported that they’d been waiting 10 days for a $800 WD. Sorry, this casino is listed in the Rogue Pit, not eligible for the PAB service.
13 Dec Betat Microgaming Player’s complaint was that the casino was withholding their deposits after they had mistakely played using a VPN. Turned out the player was doing hundreds of transactions at the casino under multiple accounts, all consistent with professional money laundering activity. Ban hammer deployed and PAB discarded.
14 Dec Bet365 Playtech Player’s account had apparently been closed without explanation, player wanted to know why. Ongoing.
15 Dec Lock Casino RTG Player reported having waited three months for a $2000 WD without results, promises of payment often made but never delivered. Same old story for this casino, see the Warning. Sorry but we can’t help with this.
16 Dec Silver Oak RTG Casino said they’d pay the player’s $2400 winnings in two equal amounts. After a month the player had still received nothing. This casino is part of the Virtual Group, as part of the ongoing probation we are forwarding PABs to them to handle directly.
16 Dec *EUCasino NextGen, etc Casino was apparently not paying out on a £4700 balance because the player had violated the “max bet” Terms. Player said the Terms were “hidden away and confusing”. Turned out the player had indeed violated the casino’s “max bet” rules, probably hadn’t bothered to read the Terms in the first place.
16 Dec *Sky Casino Playtech Player had apparently lost some free spins when they were accidentally disconnected from the casino. Player later said they were handling the issue with the casino directly, asked for the PAB to be withdrawn. NP, done.
17 Dec *Noxwin NetEnt, etc Player claimed that the casino was refusing to pay €1900 which had been won an a NDB bonus. Casino said “max WD” Terms applied. Player claimed the “max WD” clause was never present on the Terms for their particular bonus. We’re investigating, case is ongoing.
17 Dec Prestige Playtech Casino was apparently not paying a €350 WD. Sorry, this casino is listed in the Rogue Pit under “Playtech Casinos with Progressive Limitations”, not eligible for the PAB service.
24 Dec *Klaver NetEnt, etc Player wanted the casino to ignore the fact that they had accidentally violated the “max bet” rule during bonus play, wanted their £1700 balance paid in full. Casino declined, said they would enforce the “max bet” Terms. Their call, case closed.
26 Dec *Win Big 21 Rival Player was having problems getting the casino to pay a $425 WD. Sorry, this casino is one of the Rival casinos on the No Can Do list, can’t help you.
26 Dec *Crazy Luck Rival Player said they’d been waiting 36 days for their WD to be processed but was getting nothing but lame excuses from the casino. Sorry, this casino is one of the Rival properties on the No Can Do list, we can’t help you with this.
29 Dec Casino Plex Playtech Player had apparently been trying for almost two years to get a €3300 WD from the casino. The casino said player “had placed high bets close to allowed wagering requirements…” In other words “bonus abuse”. A Warning will be issued.
31 Dec Vegas World ?? Player questioned the fairness of the games, wanted us to investigate and verify. Sorry, RTP investigations are generally well beyond the scope of the PAB process, see the PAB FAQ for details.
Total Complaints = 20 | Bonus related = 65% | * Bonus Issue

 

November 2014

Total Complaints = 11 | Bonus Related = 55% | * Bonus Related Issue
Date Casino Software The problem Outcome
02 Nov William Hill Playtech A long-time player at WillHill was suddenly being asked to “justify your play level” including financial statements for the past three years, notarized records of income, etc. In fact the Terms at WH do allow them to ask players for such information. Per usual WillHill did not respond to the PAB. A Warning was posted.
04 Nov Guts Betsoft, etc Player was concerned about an unexplained charge on their bank card. PAB was incomplete, player did not respond to our request for the required information.
08 Nov *Lucky247 Microgaming Player complained that winnings from NDBs were confiscated. The Terms required the player to deposit before withdrawing winnings. The player did not do this. Case closed.
09 Nov *All Jackpots Microgaming Player’s €1200+ winnings were confiscated for “spirit of the bonus” violations. All Jackpots was removed from the Accredited section, enrolled in The Reservation. That’s pretty much all we can do for now, case closed.
09 Nov Ladbrokes Playtech Player claimed that the casino was not responding to a €3300 WD request. The PAB was incomplete, player did not respond when asked for the necessary information.
11 Nov Uptown Aces RTG Player reported that a $9300 jackpot had been unfairly reduced by 50%. The casino reviewed the case, realized they’d made an error, returned the full balance to the player.
13 Nov Sing Bingo 888 Player had apparently been banned from all the casino groups Bingo sites, balanced confiscated. Sorry, Sing Bingo is part of the 888 group which is listed on our No Can Do page.
20 Nov *Slots.LV RTG,etc Player claimed the casino had canceled $1500+ in winnings, returned only the depot. Ongoing.
22 Nov *Casumo NetEnt Player reported that €13000 in winnings was being withheld, casino claimed “spirit of the bonus” Terms violations. Player was unreachable for some time. They’re back now and the issue is in casino hands: ongoing.
27 Nov *Nogabet Rival Player reported the casino wasn’t paying a €100+ WD, kept ignoring emails. Ongoing.
29 Nov *Thrills Microgaming Player ‘s 14000SEK/€1500 was confiscated for “bonus abuse” (max bets), player said they hadn’t broken those Terms. Casino has been reluctant to discuss the player’s case. A forthcoming meeting will hopefully resolve that problem, PAB is ongoing.
Total Complaints = 11 | Bonus related = 55% | * Bonus Issue

 

October 2014

Total Complaints = 20 | Bonus Related = 60% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Oct *Betway Microgaming Player had requested a €3200+ WD, had submitted all requested KYC documents, casino kept asking for more and more documents. The casino hasn’t responded yet, ongoing.
01 Oct Gala Amaya Player claimed the casino was wrongfully withholding a €2000 WD. Turned out the player had deposited using the credit card of a previously self-excluded player. Dumb move: Terms violations on several counts.
02 Oct *Golden Lady Rival Player had won $15,000 which the casino later confiscated saying “the bonus expired” but no such Term existed. Casino said “special bonuses do not always list or tell all the Terms.” The casino has not responded. The case is ongoing.
03 Oct *All Slots Microgaming Player’s £3200 balance was confiscated for breaking the casino’s “max bet” and “min risk” Terms. The casino had put these basic Terms In the “Money Laundering” section in keeping with their claim that such activities are “fraud”. We stridently disagree but the player did break the Terms.
04 Oct *Fly Casino Playtech Player reported problems trying to WD €2600, casino claimed fake ID, etc. Casino said that they player had been included in a fraud investigation. In the end they decided to pay in full. Player did not respond when asked to confirm payment received.
05 Oct *Intercasino Cryptologic Player’s €7800 WD was denied, casino pointed to violations of their “no VPN” rule. Player claimed such a rule hadn’t existed when he originally signed on at the casino. The casino’s “no VPN” rule well pre-dates the player’s date of registration. Player claimed a broken page on Wayback proved otherwise but we did not agree.
06 Oct *Wintingo Microgaming Player claimed the casino was stalling a WD request of $250, they told the player she had to submit all documents every time she requested a WD. Casino didn’t respond but eventually we heard that they’d paid the player.
07 Oct *Lucky Red RTG Player’s €7000 WD had been denied, casino reported the player had registered using “false and misleading information”. Player blamed his form-filling software. We confirmed that the player had registered using invalid information. The player is free to blame whatever he wants for the “errors” but in the end the fault is his own. Case closed.
08 Oct *Redbet Microgaming, etc Player’s WD of €2900 had been denied because he had used the same bonus code at a sister casino, said he’d done the same thing many times, why deny the winnings now? Casino’s response was “Terms violation, end of story”. In strict terms they were correct, tough break for the player but case closed.
08 Oct Prism RTG Player reported having troubles getting a WD processed. This casino is part of the Virtual Group, as part of the ongoing probation we are forwarding PABs to them to handle directly.
08 Oct Vegas Palms Microgaming Player claimed that a simple error during registration was causing them endless problems at the casino. Player transferred their issue to eCOGRA.
08 Oct Palace Of Chance Microgaming Player WD totaling roughly $2600 was denied, casino repeatedly asked for further documentation. Another issue forwarded to Virtual per the terms of their probation.
14 Oct Go Wild Microgaming Player wanted compensation for alleged casino mishandling of self-exclusion requests. Turned out the player had a long history of threatening to close their account if the casino didn’t offer more bonuses, there were no mishandled self-exclusion requests.
15 Oct *Europlay Playtech Player had £500 stuck in the casino, was getting endless excuses why they could not do a WD. This PAB was incomplete, player never responded when we asked for further info. Because of other issues a Warning against Europlay was posted.
18 Oct *123 Vegas Win Betsoft Player claimed the casino was ignoring him and his £850 WD. The player ignored the PAB FAQ guidelines and posted (relentlessly) on the forums instead: case closed.
18 Oct Ladbrokes Playtech Player claimed the casino was stalling on payment of €5200. The player was probably a little hasty, payment was received in full the same day the PAB was submitted.
19 Oct 10Bet Microgaming, etc Player’s complaint was that the casino wasn’t respecting their high-roller status, only allowed $2000 per week WD on a $26,000 win. The weekly WD limits are written into the Terms, if the casino chooses to stick to that they’re perfectly entitled to do so, “high-roller status” or not.
21 Oct Go Wild Microgaming Player claimed the casino had closed out their account, thereby confiscating the €4700 balance. The PAB was incomplete, and written in French. The OP did not reply to our emails: case closed.
21 Oct *Grand Fortune RTG Player claimed that their $6800 balance had been confiscated when the casino closed the account. Casino is saying “bonus abuser” but we’ve seen no details yet: ongoing.
27 Oct *Lucky Ace Microgaming Player’s win of £5500 had been canceled, casino claimed “bonus abuser”. Unfortunately this case was over two years old when it first came to us. Management and licensing changes make it far too difficult to find a fair and reasonable resolution.
Total Complaints = 20 | Bonus related = 60% | * Bonus Issue

 

September 2014

Total Complaints = 17 | Bonus Related = 65% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Sep Real Vegas RTG Player had been trying for six months to get a $1000 processed, kept getting excuses and worthless promises. Sorry, RVO is a Curgam Malta property and they’re all full-time residents of the No Can Do list.
02 Sep *Vegas Casino Online RTG Player was getting stalled on a $1000 WD request. Player had a prior PAB, this casino is non-Accred so “no can do” (see the One Free Shot rule in the FAQ).
02 Sep *Nostalgia Microgaming Player claimed the casino was refusing to pay a £450 WD without justification. Turns out the casino had more than a dozen justifications because every bet the player had made while playing a bonus broke their “max bet” rules.
04 Sep Slotocash RTG Player’s bet size had been mistakenly increased, bet loss was 100x what it should have been. A few days later the player reported that the casino “took care of me”. Sounds good!
06 Sep *Loco Panda RTG Player had been locked out of their account with a $6500 balance remaining. Loco Panda is a Revenue Jet casino listed in the Rogue Pit = “no can do”.
07 Sep *Jackpot Grand RTG Player had had a $1200 WD repeatedly declined. Sorry, this casino is part of the Winpalace Group = Rogue = “no can do”. Player notified and case closed.
08 Sep *32Red Microgaming The casino had apparently given the player twice the bonus he was entitled to. Player took it, played, and won. The casino then discovered the mistake and canceled the winnings. The casino investigated, reversed their original decision and paid the player in full.
09 Sep *Bingomania TopGame Player had been locked out of their account with a £300 balance remaining. Player decided to take their case to the UKGC. NP, but that takes it out of our hands.
10 Sep *Betrally Microgaming Player claimed that someone in Support had said he could use Blackjack to play through his WR even though the bonus terms said “Slots only”. Player was AWOL when asked to provide proof of his claims. Case closed.
13 Sep SLBet NetEnt Player’s account had been locked and winnings confiscated. Reason given was “you have two accounts with us”. Problem was their other casinos were never listed nor referenced. Casino refused to talk, wouldn’t even point out where in their own Terms the player would find the necessary information. A Warning was posted, casino is “Pending Rogue”.
13 Sep *Grand Macao TopGame Player’s $6600 WD was stuck and going nowhere, casino offered new bonuses but wouldn’t pay out on the player’s balance. The casino never responded, a Warning is forthcoming.
17 Sep Gala Amaya Player’s complaint was that the casino had not put a temporary lock on the player’s account after a simple email request. Player wanted compensation for subsequent losses. The casino has a self-exclusion procedure which the player did not follow, twice. Given this our call was that the casino was not liable for player losses.
19 Sep Intertops RTG Player’s €1800+ balance was being held peding the results of an investigation into the player’s play activity. The casino reportedly had reason to suspect fraud. Ongoing, RTG got involved and their investigation did end up dragging on rather long.
24 Sep *Begado NuWorks Player reported that a WD request for $920 had been reversed by the casino “pending investigation .. 90 days”. Sorry, this casino is part of the Winpalace Group = Rogue = “no can do”. Player notified and case closed.
24 Sep Tropica Rival Player’s account at Tropica and all sister accounts had been frozen because of “a dispute with another casino”. Player had no such dispute on record. Casino investigated and within a few days had unlocked all the player’s accounts.
24 Sep *All Slots Microgaming The player’s account (€4500 balance) had been locked for “suspicious activity”. The casino produced a body of evidence that we considered weak and circumstantial, they were eventually pulled from the Accredited list (see here).
27 Sep *Club Gold NetEnt Player claimed that a $5000 WD was denied unfairly, something about confused WR from various bonuses taken. The casino hasn’t responded to this yet, ongoing.
Total Complaints = 17 | Bonus related = 65% | * Bonus Issue

 

August 2014

Total Complaints = 17 | Bonus Related = 72% | * Bonus Related Issue
Date Casino Software The problem Outcome
04 Aug *Tropicana Gold TopGame Player had been waiting two months for a $150 WD from a NDB, claimed the casino hadn’t been replying. Casino claimed they’d settled things with the player, player never responded to our emails asking for confirmation.
06 Aug *Slots Magic SkillOnNet, etc Player claimed that the casino had canceled £2600+ in winnings because the player had not used the specified deposit method. Player and casino were able to find a mutually agreeable resolution.
07 Aug *All Slots Microgaming Player’s €2500 balance had been confiscated, reason given was “negative activity at the casino”. Casino gave us some pretty vague and hand-waving bumff about the player’s so-called “negative activity” but in the end the player’s balance was returned in full.
07 Aug *Ladbrokes Playtech Player’s $250 WD was denied and account locked pending the result of an internal investigation. Casino ruled that the player was guilty of collusion: account closed and balance forfeited.
07 Aug Big Time Revenue n/a An affiliate reported that BTR was stalling on payment of $1200 commission fees, endlessly repeating the “soon” and “patience” mantra. They gave us the same mantra. Sorry, sounds too much like convenient BS: a Warning was posted.
08 Aug Jackpot Capital RTG In the players words: “delayed payouts on withdrawals and lying about the reasons not being in their control.” The casino rep resolved the issue and the player was paid.
08 Aug *Casino La Vida Microgaming Player was having troubles with a £1200 WD, casino claimed the documents were suspicious and of doubtful authenticity. Turned out the casino was being overly cautious. Player’s identity was verified and he was paid in full.
11 Aug *Buck and Butler NetEnt, etc Player reported that £8000+ in winnings had been confiscated for “max bet” Terms violations. No doubt the casino’s clause regarding “max bet” was poorly worded — they had re-written it shortly after the player deposited — but it did say “bets up to the max of 6€”. Sorry but there it is.
11 Aug *Kajot Proprietary Player’s €400 WD was being withheld until the casino was satisfied with the KYC docs the player submitted. The player claimed they kept asking over and over. PAB was incomplete, player did not respond to requests for further information: player AWOL.
19 Aug 10Bet Microgaming, etc Player had signed on to the casino, blew past the Terms and won a bunch. Now they were unhappy that their WD was capped at $2000 per week. Sorry, players are expected to read the Terms: it’s your contract with the casino and you’re VERY unwise to ignore them. Live and learn?
20 Aug *Betat Microgaming In the player’s words: “I was denied my winnings…”. The player waged a slander/blackmail slash-and-burn campaign on the forums until she got herself banned and finally booted of the site: case closed.
21 Aug *All Slots Microgaming Player claimed the casino was stalling, not accepting KYC docs in order to delay payment. Turned out the player was trying to send massive files, were getting blocked by the mail servers. We passed this on but never heard back from the OP: AWOL.
23 Aug *Winner.com Playtech Player complained that the casino kept asking for more and more documents and wasn’t processing a WD request. This far the casino has been non-responsive, per usual. Ongoing.
24 Aug Platinum Play Microgaming Player’s £3500 winnings had been denied, player said that the Terms don’t specifically disallow multiple *mobile* accounts. PAB was incomplete and the player AWOL so that killed it right there. In general though when the Terms say “You hereby agree to hold no more than a single real account at the casino” you can safely assume that applies to mobiles, satellite phones, hacked Playstations, whatever.
26 Aug *Loco Panda RTG The player complained! Had made a WD request! For €171! Casino investigated! Closed account! Alors!!! Why does everything need to end in a pointless exclamation mark? Turned out the “player” was a previously-banned fraudster back under a new guise. Doofus! Furthermore Loco Panda is a Revenue Jet casino listed in the Rogue Pit. Double doofus!
26 Aug *Casino Saga NetEnt, etc Player claimed to have won €63,000, said he was being falsely accused of multiple accounts at the casino. The casino had ample evidence that the player WAS running multiple accounts. Bing, bam, boom: player banned and PAB closed, in that order.
31 Aug *High Noon RTG “I won 300.00 .. now they refuse to pay”. So claimeth a player who goes on to admit straight-out that he had given false and misleading information when he signed up at the casino. Players should not give false and misleading information when they sign up at a casino, regardless of how much of a blow-hard PITA they turn out to be later.
Total Complaints = 17 | Bonus related = 72% | * Bonus Issue

 

 

July 2014

Total Complaints = 18 | Bonus Related = 61% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Jul *Lucky247 Microgaming Player claimed the casino had confiscated £800 on false claims of multiple accounts. Turned out the player DID have multiple accounts: case closed, player banned.
01 Jul *Monarch’s Topgame Player reported that $900 was removed from their account, casino apparently claimed the player had abused comp points. PAB was incomplete, player AWOL.
03 Jul *NetBet Amaya Player’s £85 WD request apparently generated an endless stream of KYC requests. We needed some info from the player but they never responded: AWOL.
05 Jul Casino Titan RTG Player had requested a £105 WD which was canceled without explanation. Sorry, this casino is listed in the Rogue Pit (see WinPalace group), can’t help you.
05 Jul WPT Bwin.Party Player’s deposit was confiscated and account closed, casino said “you owe us money from 2009”. PAB was incomplete, player AWOL.
07 Jul *SlotsMagic SkillOnNet, etc Player had temporarily been a VIP at the casino, wanted all his recent deposits back because the casino wasn’t offering withdrawal methods he wanted to use. This player had no less than five PABs against non-Accredited casinos, most of them pretty dodgy. Read the fricken’ FAQ: ONE PAB against non-Accred casinos.
08 Jul *iNetBet RTG Player reported that there were conflicting Terms for a bonus he had taken. In our opinion there was no real conflict, the Terms seemed reasonably — though perhaps not perfectly — clear.
08 Jul *iNetBet RTG Player mis-played a series of bonuses from the casino, wanted compensation because his error was “in good faith”. The bonus series had clear rules, the player didn’t follow them because “I don’t read English”. Sorry, not a valid excuse, and certainly not the casino’s fault. Case closed.
10 Jul 99 Slot Machines RTG Player had apparently won a large jackpot in 2009, casino wasn’t making the final payments Player said “they should pay their debt in full.” No doubt they should! Unfortunately these jokers have long been on the No Can Do list for ages so .. “no can do”.
14 Jul Games4Money ?? Player had been trying “for over 30 days” to get their withdrawal paid. Big surprise! This casino has been in The Pit since 2005. Sorry, can’t help with Rogue casino PABs.
18 Jul *Slotocash RTG Player reported that the casino had screwed up a payment not once, but twice. A few days later the player reported having been paid in full.
18 Jul Europlay Playtech Player reported having severe problems getting £2800+ in WD processed, casino kept saying “soon”. Warning had previously been posted but we tried submitting the PAB to them anyway: no response. In any case the casino is already listed in the Not Recommended section of the Rogue Pit.
25 Jul Bovada Digital Gaming Player came to us after their account had been disabled for almost a month with $400,000 in limbo because of it. Casino eventually got back to us saying that a review of the player’s account had just been completed and they would be paying the player in full. Player reported their account was unlocked and the balance was intact.
28 Jul *Loco Panda RTG Player had won the max WD on a NDB, tried to WD and was being given the run-around. Sorry, Loco Panda is part of the Revenue Jet group listed in the Rogue Pit.
29 Jul *Quasar Gaming Novomatic, etc Player said he had waited “two whole days” for his WD to be paid, claimed he now couldn’t trust the casino nor Casinomeister. Casino said the player was paid the same day he filed the PAB, no response when we asked him to confirm.
29 Jul Roo Bet AliQuantum, etc Player reported being stalled on £2000 WD, casino repeatedly claiming “processor problems”. Casino was AWOL, Warning posted.
31 Jul *Mermaid’s Palace Saucify (?) Player had been trying for three months to get a $350 WD, casino claimed “processor delays” but could offer no solution. Casino people totally klutzed out when we tried to contact them: none of their emails worked, “Tech Service” offered ridiculous suggestions, etc. Almost a month later the player reported being paid.
31 Jul *Jackpot Capital RTG Player claimed the casino was refusing to pay $13,000 because of Terms violations related to allowable bet sizes. The casino had changed its Terms but the player hadn’t registered and deposited until 7 hours later.
Total Complaints = 18 | Bonus related = 61% | * Bonus Issue

June 2014

Total Complaints = 10 | Bonus Related = 40% | * Bonus Related Issue
Date Casino Software The problem Outcome
16 Jun 24HPoker Microgaming Player complained that the casino had locked their account, asked for a bunch of documents the player did not want to provide. Player’s PAB was incomplete, no response when asked for further info.
18 Jun Slots Inferno RTG Player reported getting the run-around for four months over $4000 in Wds. Sorry, this casino is part of the Curgam Malta group, long-time residents on the No Can Do list.
18 Jun *Wintrillions Playtech Player claimed they had been wrongfully locked out of their account. Player already had another PAB in progress: sorry, one PAB at a time.
20 Jun Plenty Jackpots RTG Player had been trying for over a year to get a $1000 WD processed and paid. Another Curgam Malta property: long-time residents of the No Can Do list.
21 Jun Hippodrome Microgaming Player’s complaint seemed to be an issue of the casino not following their own policies for temporary self-exclusion. The casino seriously dropped the ball on this and a Warning was posted. They’ve since come forward to improve things and the Warning is “Under Review”.
21 Jun *Coral Playtech, etc Player complained that the casino had received all requested document but ignored a requested WD. This PAB was incomplete and the player did not respond.
22 Jun Major Tom Microgaming Player claimed the casino had confiscated €4000 and locked them out. Turned out the casino had good evidence of multiple accounts, player busted and banned.
23 Jun *Tropicana Gold TopGame Player claimed the casino was making excessive KYC demands, wasn’t paying a WD request. Turned out the casino paid in full in less than 10 days.
26 Jun *Lucky247 Microgaming Casino had confiscated the player’s winnings for “irregular play” which turned out to mean grinding out the WR with modest bets. We’re not at all pleased that the casino is equating WR grinding with fraud but the case is ongoing.
27 Jun Mighty Slots RTG Player: “THEY WILL NOT TALK TO ME .. IM NOT GETTING PAID” Sorry, this a Curgam Malta casino and is barred from the PAB process per the “No Can Do list.
Total Complaints = 10 | Bonus related = 40% | * Bonus Issue

 

May 2014

Total Complaints = 21 | Bonus Related = 62% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 May *Casino Euro Amaya, etc A VIP player claimed the casino was stalling on payment of a €6100 withdrawal. Casino reported that the player was part of an organized fraud group. Player was asked to verify certain facts, never responded: case closed, player AWOL.
06 May *Captain Jack RTG Player won $500 on a $20 comp, was later told that the winnings were invalid because the $20 comp had been “for amusement only”. Casino later paid in full.
07 May Wofacai ??? An affiliate reported that $10000 in affiliate fees had gone unpaid due to failure to meet the casino’s minimum active players rule. The casino never replied and then the affiliate went AWOL. Case closed.
09 May *10Bet Microgaming, etc The facts in this case were never clear but it seemed to boil down to a stalled $3000 WD and a blocked account. Although swamped in a lot of BS from the player the bottom line was that he was never able to provide verification of his deposit methods. Case closed.
10 May *Ladbrokes Playtech Player won $80 on a NDB, casino was making a lot of unfulfilled payment promises (slo-pay). The casino people never responded to the PAB but the player reported being paid.
10 May *High Noon RTG Player claimed the casino was stalling on payment of winnings from a NDB, needlessly rejecting documents. Player was an abusive SOB on the forums and got himself banned: case closed.
12 May Riverbelle Microgaming Player’s complaint was that the casino’s updated software wouldn’t run properly on their ancient laptop, wanted a 50% refund on recent losses. Casino never bothered to reply to the PAB, no surprise given their current status in the Rogue Pit.
12 May *All British NetEnt Player claimed the casino had ignored his self-exclusion request and allowed him to play away £16,000+. Turned out the player had never made a self-exclusion request, simply faked it after the fact in order to blackmail the casino into returning his losses: banned.
13 May iNetBet.eu RTG Player had lost €7000, questioned the fairness of the games played, wanted a prompt explanation from the casino. The casino had asked RTG to verify the player’s results, twice. In the end it came down to bad luck but the player was unsatisfied with this.
13 May BetLuck ??? A few days after requesting a £1000 WD the player filed the PAB claiming over-due payment. Casino reported player had been paid a day after submitting the PAB and was given a small cash bonus for her troubles. The player did not respond.
13 May *Prime Slots Amaya, etc Player reported troubles getting a €1300 WD, casino said the player had used disallowed games to met the WR. The PAB was “No Can Do” because of the One Free Shot rule. Player has been at Casinomeister for years, should know better.
14 May Atlantis Gold BetOnSoft $1700 in WDs had supposedly been paid according to the casino but no monies had arrived at the player’s account. Apparently the casino had “mis-remembered” having paid the player. Player did receive full payment shortly thereafter.
14 May Wintingo Microgaming, etc Player’ claimed their $500+ WD was being stalled by the casino asking for bank documents which did not exist in the player’s home country. The casino never replied to the PAB but they did (eventually) pay the player.
19 May *Slotobank Microgaming, etc Player reported that the casino had denied and cancelled €1900 in winnings because of “gaming errors”. Casino never responded to this PAB, or others. A Warning was posted and the casino was featured in our Tales Of Terror Halloween Special.
19 May *Buzzluck NuWorks Player’s $200 WD had been denied, apparently because of small change left in their account from a previous bonus although player had proof that the casino had been at $0. Turned out to have been an internal error, player was paid in full.
19 May Videoslots Amaya, etc An affiliate/player claimed the casino was withholding £50,000 in winnings. The guy was scamming the casino and had been for some time: player banned and PAB discarded.
21 May *LaRomere NetEnt Player’s complaint was that the casino refused to honour their request to WD to Neteller. The casino notified us that they would not discuss player cases, now or ever. We posted a Warning and may add them to the No Can Do list.
21 May *Gaming Club Microgaming Player was pissed off that they could not WD back to the card they had used to deposit. Neither the player nor the casino responded to emails, case closed.
22 May Ladbrokes Playtech Player claimed excessive delays in getting paid. Casino people said the player had not provided all the requested KYC documents, player was unavailable for comment.
26 May *Grand Parker RTG Player had been paid less than 10% of their $9000 winnings. Casino closed their account, offered no explanation. Sorry, this casino is listed in the Rogue Pit, not eligible for PAB.
29 May *Silver Oaks RTG Player reported delayed payment on an $1800 WD. Casino had paid the player in full by the time the PAB was processed and submitted.
Total Complaints = 21 | Bonus related = 62% | * Bonus Issue

April 2014

Total Complaints = 17 | Bonus Related = 53% | * Bonus Related Issue
Date Casino Software The problem Outcome
02 Apr *MightySlots RTG Player had won $450 on a $30 comp, casino wanted to enforce a 30x play-through. This casino is on the No Can Do list. Sorry, can’t help with this.
03 Apr SlotBoss Microgaming Casino had apparently closed the player’s account during a winning streak. The player had self-excluded at sister casinos AND had returned the players deposits.
07 Apr *Grand Reef Playtech Player reported “no pay” on a $1200 WD request. The casino is listed in the Rogue Pit, this issue is not eligible for PAB service.
07 Apr *Metro Play IGT, etc Player’s winnings had been confiscated for what amounted to “irregular play”. Ongoing.
09 Apr Betsson NetEnt Player claimed the casino had fudged the player’s self-imposed betting limits in order to allow him to spend all his winnings. Investigation revealed that the casino had enforced their “Budget Limiting” policies as published.
09 Apr *Club Gold NetEnt Player reported that the casino was stalling on payments related to $130,000 winnings. Apparently the casino had simply been doing KYC, payment was reportedly made in full.
10 Apr Betonline.ag Betsoft Player wanted compensation for monies spent since he had asked for self-exclusion. The casino had instructed the player what needed to be done to self-exclude, player had done none of it.
11 Apr *DublinBet VueTec Player reported having asked for their accounts to be closed but was shortly thereafter allowed to re-open them. The player had never mentioned having gambling problems so the casino was not at fault for reopening the accounts upon request.
11 Apr Prime Partners N/A This PAB concerned $6200 in unpaid affiliate earnings. The affiliate was paid shortly after the PAB was filed.
15 Apr Europlay Playtech Player reported that withdrawals totalling $3300 had been stalled for months. Turned out this was one of several issues outstanding against this casino. A Warning was posted and the casino was added to the Rogue Pit.
16 Apr SlotsMagic SkillOnNet, etc Player had €4600 in winnings confiscated after being told the withdrawals had been approved. The casino apologized to the player and payed in full.
18 Apr *CrazySpins BetSoft, etc Player claimed the casino was stalling on payment of €1000 in withdrawals. Casino reported that the player had not completed WR. Player went AWOL, never responded.
19 Apr *Casino.com Playtech ? Player reported that the casino refused to pay winnings from a deposit bonus until the player registered a credit card and deposited again. “No Can Do” because the player had previous PABs and this casino is not Accfredited: see the One Free Shot rule.
21 Apr *Mr Casinos NetEnt, etc Player’s winnings of €950 were denied because they had an account at another casino owned by the same management group. “No Can Do”, as above.
27 Apr *Prime Slots Amaya Player reported that “additional” Terms for certain bonuses were hidden, Support only mentioned them at the time of withdrawal (£170). The additional Terms were in fact explicitly obscured within the CSS coding. Casino claimed a “misunderstanding between Product and R&D” and paid the player.
27 Apr BigBang Microgaming, etc Player claimed the casino was refusing to pay €5000 in winnings for unspecified reasons. Turned out the player had committed fraud in order to make deposits with stolen money, PAB was suspended because of legal action being taken against the player.
30 Apr Bovada Digital Gaming Player questioned the validity of receiving only a consolation payment on a trifecta hit where there where no winners on track. The casino’s Terms covering this situation were industry standard and readily accessible. Player accepted this, case closed.
Total Complaints = 17 | Bonus related = 53% | * Bonus Issue

March 2014

Total Complaints = 21 | Bonus Related = 48% | * Bonus Related Issue
Date Casino Software The problem Outcome
02 March Planet 7 RTG Player’s issue was supposedly that they were trying to get their account closed. Turned out the player had MANY accounts at this casino group. Casino confirms all were closed.
03 March Euro Palace Microgaming Player claimed that approx €10000 was being improperly withheld byt the casino. Turned out the player had reported themselves as having a gambling problem, had tried to blackmail the casino and had sent their issue to several other sites and services. Good luck with that, case dismissed.
05 March *Grand Duke Playtech Player reported having won £35000+ back in 2011, said he was invited by a new rep to submit his issue to the LGA who apparently never replied. At the time the PAB was submitted the Grand Duke site was DOA. That has recently changed so the PAB continues.
05 March Planet Win 365 Betsoft, etc Player’s case concerned €18000+ in winnings that was being withheld by the casino because of an ‘investigation’. Casino told us they’d prefer to not discuss the issue for ‘privacy’ reasons. That’s usually a bogus dodge but it’s their choice. A Warning was issued.
06 March Boyle Poker Playtech Player claimed that €250 was being unfairly withheld by the casino, accounts locked. Turned out the player had been the subject of an extended collusion investigation. They made their decision and the player’s accounts remained locked.
07 March *Euro Palace Microgaming Player reported trouble getting the final €10000+ of a €15000+ win, claimed the casino was stalling. Turned out the casino had busted the player for account fraud. The evidence was good so we supported their decision: case closed.
09 March *Gala Casino Amaya Player claimed the max bet Term was changed while their play was in progress, £2300 in winnings confiscated per the new Terms. Casino hasn’t responded, ongoing.
10 March Betat Microgaming Player complained that they’d been waiting for five whole days to receive their withdrawal from the casino. Turned out the player had been paid in less than two business days.
11 March Betsafe Amaya Player reported their account(s) were locked after a $22000 losing streak. The player had told the casino that they’d lost control of their spending and that they were ‘a terrible person’. The casino had (rightly) flagged this as a gambling problem and closed the account.
12 March Club Gold NetEnt Player claimed the casino was withholding 3000€ on false claims of duplicate accounts. Casino provided evidence of the duplicate accounts, we supported their actions against the player.
14 March *Lightbet NetEnt Player reported the casino had closed accounts while they were mid-way through their play-through requirements. The player did have duplicate accounts at more than one of the casino group’s properties.
15 March *Nordic Slots Betsoft, etc Player claimed the casino had locked them out of their account for bonus abuse and multiple accounts. Player never responded to our emails but continued to post on the forums, case closed (AWOL).
15 March *Imperial Casino Amaya, Playtech Player claimed they had unjustly been locked out of their account. No Can Do, player had already had a couple PABs against non-Accred casinos so the One Free Shot rule applied.
18 March *Fortune Room Microgaming Player reported the casino had locked their account and confiscated deposit and winnings based on vague Terms. Casino updated their Terms but the confiscations remained in force, casino had evidence against the player that justified these actions.
18 March 888 Sport Kambi Player ‘s complaint: ‘thieves, rigged softrware, unwinnable’. ‘No Can Do’ per our previous Warning.
21 March *Silver Oaks RTG Player was bonus blocked and eventually locked out for habitual misuse of bonus offers. The player went on to make an ass of himself on the forums, got banned for it. PAB discarded.
25 March Butler’s Bingo Microgaming Player claimed payments were not being received but casino had confirmation from the player’s bank that they had been. Casino settled the issue with the player, issue resolved.
25 March Lucky Red RTG Player said the casino was repeatedly refusing to accept KYC documents. Turned out the player simply wasn’t providing all the documents required. Player went AWOL but the casino said the matter had been resolved.
26 March *Casino Titan RTG Player claimed they were having problems with the casino, said the case was documented elsewhere on the web. Player’s PAB was woefully incomplete, when asked for the necessary info the player never replied.
31 March NetBet Amaya, etc Player had reported a game lock-up to the casino and was assured that their play would be honoured, casino later refused. As yet unresolved, ongoing.
31 March *Bet Butler Proprietary The Player had apparently not been credited with bonus funds, had some issues with a related withdrawal request. Casino not Accredited, player’s history with the PAB process meant the One Free Shot rule applied, this PAB is ‘No Can Do’.
Total Complaints = 21 | Bonus related = 48% | * Bonus Issue

February 2014

Total Complaints = 24 | Bonus Related = 46% | * Bonus Related Issue
Date Casino Software The problem Outcome
04 Feb *Intercasino Cryptologic Player reported problems with a €6800+ withdrawal including multiple rounds of documents, two different notaries and 7 months of waiting. To date the casino has not responded to this issue.
05 Feb *Lucky Red RTG Player claimed the casino first stalled a $5300 withdrawal then closed his account. The player repeatedly gave conflicting information, did not come forward to clear up the problems. Case closed.
05 Feb Bet-at-home NetEnt Player had been locked out of his account, casino had objected to his documents. PAB stalled-out because the player did not respond to emails, eventually classed as AWOL.
06 Feb *Betluck Microgaming Player claimed the casino was stalling a £500 withdrawal, promising pay dates but not delivering, asking for more documents, etc. Player’s PAB was incomplete, never responded to emails: AWOL.
07 Feb Monarchs Topgame Player claimed the casino’s cashier wasn’t allowing him to withdraw his $2000+ balance. Player continued posting on the forums in violation of the Pitch a Bitch FAQ, never responded to this when brought to his attention. PAB discarded.
09 Feb iNetBet RTG Player said they were having problems getting a $800+ withdrawal. Turned out the casino had sent the money via wire but the bank had stopped it. Casino made other arrangements, player payed in full.
10 Feb Monarchs Topgame Player’s issue was problems with a $600 payment. PAB had several serious errors, OP never responded to emails requesting details.
11 Feb Black Diamond Topgame Payment of a $1500 withdrawal was being unnecessarily stalled by difficulties getting a response from casino Service. Player reported the casino was taking steps to resolve the issue though final confirmation of that was never received.
12 Feb 7Red NetEnt Player claimed the casino had confiscated $800 in winnings, said the player had multiple accounts. PAB was incomplete, player did not respond to our emails: AWOL.
12 Feb 32Red Microgaming Player complained that the roulette tables were crooked, that it was impossible to win. Wanted us to burn 32Red down or some such foolishness. Turned out the guy had no less than 7 accounts on the forum, was busted for Posting Rules violations and being a chronic PITA.
12 Feb Betsson NetEnt Player’s request for a €200 withdrawal had been denied and account locked. Casino had busted the player for chip-dumping.
12 Feb Silver Oak RTG Player reported that a $37,000 win had been denied because of credit card problems. Casino is part of the Ace Revenue group, the case was forwarded to them per previous agreement.
12 Feb Play Million Amaya, etc Player reported problems collecting a $6000 tournament win, casino claimed the player had violated max bet rules. Turned out the casino decided to settle with the player although with modest weekly payments. Player was unavailable to confirm payments received.
13 Feb Betsson NetEnt Player’s complaint was that €1600 in winnings had been confiscated, deposits returned, and account closed. Player had given false information during registration and the casino decided to close the account per the Terms.
13 Feb *Smartlive NetEnt Player reported having problems with an £6000 withdrawal, casino stalling for ‘various issues’ on the account. Player’s PAB was incomplete, and they immediately started posting on the forums. Unresponsive to emails:AWOL.
14 Feb *Jetboo NetEnt ? Player claimed that the casino was wasting time with a dubious ‘investigation of all bets’ in order to delay payment of approx. €700. We received no response from the casino and so posted a Warning. Jetbull later took over the casino and paid the player in full. The Warning was withdrawn.
16 Feb *Monarchs Topgame Player urgently requested help on a withdrawal of undisclosed amount. Then all was well but it was a different casino that was giving them grief. Suddenly they were ‘an old man’ who couldn’t remember details (born in 1986!). Finally he started signing his emails with a woman’s name. Player was banned for unrelenting stupidity.
18 Feb *Crazy Vegas Microgaming Player’s complaint was that an €8500 withdrawal from winnings received on a NDB had been reduced to €150. Player learned the hard way that NDBs usually have withdrawal limits. Banned for being an unrelenting PITA on the forums.
18 Feb *African Palace Playtech Player claimed that a €2000+ withdrawal was being unreasonably stalled. Sorry, this casino is listed in the Rogue Pit, not eligible for the PAB service.
19 Feb Betsson NetEnt Player complained that the casino had closed his account without notice, confiscating €8900. Casino had evidence of highly suspect activity on the account, deposits had been refunded. We supported the casino’s decision: case closed.
25 Feb Europlay Playtech Player reported that a $4000 withdrawal request had been ignored for months. This turned out to be one of several issues against this casino, they never responded. A Warning was issued.
25 Feb *Metroplay NetEnt, etc Player’s issue concerned almost £8000 in unpaid winnings. Casino stalled for several months, never offered a shred of real evidence against the player. A Warning against the casino was posted. Months later the casino was taken over by the 666Bet group, the issue was settled, and the Warning was withdrawn.
27 Feb *Betat Microgaming Player complained that the casino had refused to pay €300 in winnings. The casino had a shed-load of evidence against this player’s very dubious account behaviour. Case dismissed and player banned from CM.
27 Feb *Mamamia Bingo NetEnt Player had deposited, taken a bonus, played and won the equivalent of €3500 which apparently the casino was refusing to pay. Player hadn’t followed the Terms of the bonus and was even claiming that they hadn’t been aware that they’d taken a bonus at all. Closed.
Total Complaints = 24 | Bonus related = 46% | * Bonus Issue

 

January 2014

Total Complaints = 14 | Bonus Related = 57% | * Bonus Related Issue
Date Casino Software The problem Outcome
01 Jan *Grand Parker RTG Player claimed the casino had promised a bonus if the player deposited. Player did, casino denied the bonus, player wanted their money back, casino refused. Casino never responded but the player went AWOL, case closed.
03 Jan *Intertops RTG Player claimed the casino was wrongfully withholding $110,000. Turned out the player had racked up over $400,000 across a number of casinos by repeatedly exploiting a glitch in Orcs VS Elves. Player banned and PAB tossed.
03 Jan *Slotocash RTG Player had originally filed a PAB on this same issue December past. Issue was resolved.
05 Jan *LSBet Microgaming, etc The player objected to having been automatically enrolled in a tournament. Asked the player to clarify, never heard back. Case closed.
07 Jan *Parasino NetEnt, etc Player reported that they had €4000+ in their account but the casino was not responding to withdrawal requests. Casino had been flagged in a Casinomeister Warning, told the player best we could do was submit the case and hope for the best. Never heard back, case closed.
07 Jan *UK Casino Club Microgaming Player had broken the Terms of a bonus, wanted their deposit back. Turned out this player had previously been banned for PAB fraud. Case closed.
09 Jan Wintingo Microgaming Player claimed they’d had to submit their documents to the casino many times, no results. Casino said there had only been one request for additional documents. Player did not respond when we asked for clarification. Case closed.
20 Jan Futuriti Global Gaming Player complained that the casino had wrongfully accused him of having multiple accounts. We saw the casino’s evidence and were convinced they had taken appropriate action against this player. Case closed, player banned.
26 Jan Mermaid’s Palace Saucify Player’s claim in the PAB was that a WD request for $10,000 was being stalled by the casino. This issue did get stalled for a while but when we tried to contact the player it turned out their email account had been closed. They did not respond to PMs nor did they return to the site: AWOL.
27 Jan Crazy Luck Rival Player claimed they were being unreasonably stalled on a $250+ withdrawal, casino kept making promised payment dates but never delivered. Many Rival casinos are on Casinomeister’s ‘No Can Do’ List including this one.
27 Jan *Circle Bet NetEnt, etc Player reported that the casino had denied a €300+ withdrawal, claimed ‘max bet’ Terms violation but the actual Terms contradicted this. Casino wasn’t responding, then closed up entirely and did a runner. Not much to be done: case closed.
28 Jan *Las Vegas USA RTG Player claimed winnings were reduced to the max withdrawal amount on a ND bonus, they played on, and the casino took the winnings again. Casino disputed the player’s claims. When asked for supporting material the player did not respond, presumed AWOL.
28 Jan Liberty Slots WGS PAB was that the player wanted us to blacklist the casino because he had never won very much there. When we tried to contact the player there was no response: player considered AWOL, case closed.
30 Jan Monarchs Online TopGame Player’s PAB was about non-payment of €150 from Monarch’s. Later they said ‘oops, mistake’, it was €600 from some other casino. When asked to explain himself player said ‘so sorry, forgive an old man’s mistakes’ but his registered birthday was 1988! Smelled like a lot of BS. Case closed.
Total Complaints = 14 | Bonus related = 57% | * Bonus Issue