Pitch-A-Bitch Summary: January through December 2010
Total Pitch-A-Bitch Cases Submitted: 276
Incomplete (complainant AWOL, case discarded): 6
Duplicate and/or Supplementary PABs :17
Transferred to other groups or services: 6
Casino in the Rogue Pit, “No Can Do” List: 13
► subtotal: unprocessable cases: 47
Fraudsters: falsified claims or identification, etc.: 13
Closed: complainant AWOL: 16
Closed: Terms violations, etc.: 55
“One Free Shot” exclusions: 8
Warning previously issued, No Can Do: 5
PAB Withdrawn: 9
Warning issued, site Rogued or Pending Rogue: 33
► subtotal: resolution not possible or inappropriate: 139
Case Resolved, Complainant paid: 76
► Total value of Resolved cases = $242,000+ (€186,000+)
Ongoing, Unresolved, etc.: 14
On Hold, etc.: 0
► subtotal: cases not yet finalized: 14
Software Provider Totals: Top 10**
RealTime Gaming: 54
Rival Gaming: 28
Top Game: 15
Net Entertainment: 9
Boss Media: 5
** = excludes cases that could not be processed or involved player fraud.
01 Jan PokerTime Microgaming Player was accused of chip dumping, €3235 confiscated. Casino rep reported that the player had been falsely accused. Player’s account was fully reinstated. Resolved.
03 Jan Palace of Chance RTG Player took a $100 ND free chip, won a $5300 Jackpot which the casino denied on the grounds that the player had not recently deposited. Sorry, no can do: POC is a long time resident of the Rogue Pit.
03 Jan Lucky18 RTG Player hit a $5600 jackpot, requested $2000 which was approved. Casino went silent and refused to respond to the player. Player posted on the forums, then withdrew their complaint. Case discarded.
05 Jan NOIQ Poker Entraction Player claimed that they had not received a €1000 bonus. Terms stated the player specifically had to opt into the bonus offer via email, this had not been done. Case closed.
05 Jan Golden Lounge Microgaming Player won £4055 at slots, requested withdrawal, claimed to have heard nothing for 45 days. Player’s PAB details were incomplete. Player did not respond to our requests for further info. Case discarded.
05 Jan Full Tilt Poker Proprietary Player reported being locked out of their account after years of play at Full Tilt. Full Tilt corrected the problem, apologized and re-admitted the player. Resolved.
06 Jan Noble Casino Playtech Player claimed that a €2200 withdrawal was denied because they played a “restricted” game without being told of the restriction. Casino had emailed the player the applicable Terms, hadn’t bothered to read them. Case closed.
09 Jan Rushmore RTG Player reported seeing a jackpot in slots, claimed the casino was refusing to pay. Casino logs did not support the player’s claims and the player had no supporting evidence. Player later withdrew their claim against the casino.
09 Jan Casino Rewards Player reported having requested a bonus but not having received it. Casino pointed out that certain bonuses were only available to ‘invited’ players. Player was satisfied with the explanation. Resolved.
11 Jan 50 States Casino TopGame Player reported that a $805 withdrawal was approved but never received. The Topgame rep promised to look into it but never replied. Player was found to have multiple accounts at the casino, an obvious violation of the Terms. Case closed.
13 Jan Nedplay Microgaming Player had waited months for a £250 withdrawal. Player was paid in full as soon as 32Red took over Nedplay.
15 Jan Titan Casino Playtech Player reported that Titan was ignoring his request that his account be closed. Sorry, Titan is on the No Can Do list.
16 Jan Cleopatras Palace RTG Player owed $17,000 and her account locked. Player went AWOL – never to return.
17 Jan Supro Casino 888 Player reported troubles with a £975 withdrawal. Sorry, all 888 properties are on the No Can Do list.
19 Jan Uwin NetEnt Player claimed that €10,000 in Blackjack winnings was being withheld. Player had repeatedly placed large bets (the bulk of the balance) at the beginning of their BJ session while under bonus WR rules, thus violating Terms.
19 Jan Cool Hand Poker Microgaming Apparently casino had screwed up with the player’s account and promised a compensation bonus. After 2500 hands the player saw he hadn’t received it. Casino saw that it’s system had incorrectly denied the compensation bonus. They corrected this, paid in full. Resolved.
21 Jan Casino770 FastCPU? Player had requested a £2500 withdrawal but it did not come. Query emails were always responded to with the same “payment pending” message. Casino never responded to the PAB, we posted a Warning and the player was paid the next day.
21 Jan Buzzluck RTG Player won €3500 on a slots bonus, requested payment, was told the winnings were denied because they were a “non recreational player”. Casino was closing up shop but agreed to pay back the player’s deposits. The player was unhappy with this but agreed it was better than nothing.
21 Jan Cherry Red RTG Casino had locked the player’s account and denied the player his $1152 balance and the grounds that he had “possible connections to other players”. Casino retracted and paid the player in full. Resolved.
23 Jan Eldorado Palace ConnectiveGames Player’s $150 withdrawal was unpaid after over a month, casino unresponsive. Although a Warning against the casino had already been posted we submitted the player’s issue nevertheless. No response, player went unpaid.
24 Jan Eat Sleep Bingo ?? Player reported being denied €1000 for “multiple accounts”. Player had been sharing accounts with a family member, was advised that clearing this up with the site was their own responsibility. Case closed.
25 Jan Lock Casino RTG Player complained that the casino was withholding $6000 in winnings. Casino had extensive documentation to show that this player had multiple accounts. Case closed and player banned for fraud.
25 Jan Go Wild Microgaming Player said the casino had ignored several requests for “self exclusion”, allowed him to deposit and lose $750 which the player wanted back. Casino denied the “self exclusion” requests but the player had proof. Casino was willing to pay back 50% of the player’s deposit, player agreed.
26 Jan Bwin Boss, Chartwell Player’s complaint cited €650 at the casino being inaccessible because “your account has been canceled”. Player posted on the forums and the casino allowed him to withdraw. Player had multiple accounts at Casinomeister and lied about them, was banned.
28 Jan Mayflower TopGame Player reported that the casino was stalling a $1080 withdrawal. Player already had several PABs against non-Accredited casinos, so this one was “No Can Do”. Player also posted the issue on the boards contrary to instructions given in the Pitch-A-Bitch FAQ.
03 Feb Tradition Casino Rival Casino paid the player’s winnings and locked the account, player wanted the account reopened. Casino said Rival had flagged the player as a “risk”, claimed not to know why. Whatever, case closed.
03 Feb Tropica Casino Rival Player was worried that a $4000 withdrawal might be delayed. Suggested the player wait a few days, casino paid in full. Resolved.
04 Feb 21Grand Casino Rival Casino was slow-paying the player, player got abusive with Customer Service who stopped answering emails. Turned out the player had at first complied with then ignored casino’s document requests. Case closed.
05 Feb LuckyRed RTG Player claimed that a hacker had access to his account, had stolen $1000s but CW wouldn’t help him. In fact player’s initial deposits had been returned, player lost then tried the same scam again. Fraudster!
05 Feb Cleopatras Palace RTG Player was having trouble with a $1000 withdrawal. No response from the casino. Warning issued.
05 Feb Real Vegas RTG Player had been trying for months to get a $1500 withdrawal paid. Casino is part of the Curgam Malta Ltd Group, featured on the No Can Do list, thus this PAB is NCD.
06 Feb Cabaret Club Microgaming Player claimed that £3000 in winnings was being withheld unjustly, that Terms were too hard to find and read. Turned out the player had violated a number of the casino’s Terms, then threatened to post bad things at CM.
09 Feb Luxury Casino Microgaming Player won €1200, 900 was removed and player wanted it back. Terms clearly state that bonus players from this person’s country are limited to €300 WD. Closed.
09 Feb Clubworld Microgaming Player reported being hit with $1300+ in “processing fees”, wanted the money returned. Casino introduced new Terms re: charges to “advantage players”, returned this player’s money.
09 Feb SlotsPlus RTG Player took bonuses, fulfilled the WR and requested a $1500 WD. Casino denied the WD, invoked a Term that would double the player’s WR. Casino paid in full. Resolved.
10 Feb Casino33 RTG Player claimed to have been locked out part way through their WR on a bonus, wanted the account reopened. Casino had evidence of multiple accounts, offered to pay back the player’s deposits but player refused.
11 Feb Betfair Chartwell Player reported having won £3000 but was locked out after withdrawing only £1000. Casino claimed player’s documents were fraudulent but refused to provide details. A Warning was issued.
12 Feb Doyles Room RTG Player reported that their account had been locked immediately after depositing. Player was unavailable for further information. AWOL.
14 Feb Titan Casino Playtech Player reported that $2800 was removed from their account. Further details were needed but the player was unavailable. AWOL.
14 Feb Stryyke AliQuantum Player reported difficulties with the casino while trying to withdraw their €515 balance. Casino repeatedly stalled and made excuses, we eventually sent them back to the Rogue Pit.
15 Feb Virtual Casino RTG Player had been trying for two months to get their $1500 balance from the casino. Sorry, Virtual is a long-time member of the Rogue Pit, no can do.
16 Feb Box24 Casino Rival After several weeks of frustration the player came to us for help regarding a $734 withdrawal. Casino said they were waiting for confirmation from their payment processor, paid the player in full.
17 Feb Vegas Regal Rival Player claimed they had been waiting two months for $50 in free chips they had been promised. Turns out the player had not claimed the free chips before they expired, casino gave them anyway. Resolved.
17 Feb Oneclub Casino RTG Player was accused of “bonus abuse” for posting about a bonus on a forum, $3600 was being withheld. Casino never responded to the PAB, a Warning was issued.
17 Feb Royal Vegas Online Microgaming Player claimed a bonus had been placed in their account without notice, casino later denied their $350 WD. Player took another bonus, lost everything, all while the PAB was in progress: case discarded.
17 Feb Backgammon Masters Proprietary Player reported that a $600 balance had been held for over 16 months, emails ignored. Casino showed evidence of multiple accounts, player claimed ‘friends’ had come over to play. Case closed.
18 Feb 50States Casino TopGame Player claimed the casino was endlessly stalling a $3600 withdrawal. Casino claimed to be resolving things, player denied any contact. We eventually had to issue a Warning.
20 Feb 7 Sultans Microgaming Player said they had deposited $1000 then changed their mind and wanted to WD, casino locked the account. Turns out the player had a history of doing this, casino returned the deposit and closed the account.
22 Feb Tradition Casino Rival Player was getting the run-around on a $675 withdrawal. Casino stalled but finally paid in full. Resolved.
23 Feb Vanguard Casino Rival Player was trying to withdraw $1600, had problems with documents and delays from the casino. Player wasn’t following instructions from the casino regarding documents. Player was paid in full.
25 Feb Carbon Poker Proprietary Player claimed that $2366 was tied up because the player had changed credit cards, casino wanted proof. Player was unable to provide the necessary documentation, casino returned the player’s deposits.
26 Feb 21Grand Casino Rival Player reported that $1704 wasn’t being paid, later their account was locked. Player had a history of chargebacks at the casino, was banned from the Rival network. Case closed.
27 Feb Rich Casino TopGame Player said he was owed $5000, was getting no response from the casino. Casino had proof that they had been in communication with the player. Player was unavailable for comment.
27 Feb Gamblers Palace Proprietary? Player claimed that €760 wasn’t being paid by the casino, “hundreds” of emails went ignored. Player had multiple accounts at Casinomeister, a number of PABs under various names. Fraudster!
01 March Stryyke AliQuantum Player reported waiting four months for a €200 payment without results. Casino promptly paid the player. Resolved.
01 March All Star Slots RTG Player had played a bonus, claimed they were owed $15000, casino wasn’t paying. Player stalled on providing documents but eventually managed it and the casino paid the $3000 max WD.
02 March Club World Microgaming Player claimed that a faulty on-screen counter entitled her to have her deposit back. In fact the player had busted out with less than 10% of her WR completed. Case closed.
03 March Cabaret Club Microgaming Player was playing a bonus, reported that their balance had been reduced from £3816 to £300 unfairly. Player had violated the Terms regarding max bets, was unavailable for further comment. AWOL.
04 March Canbet Microgaming Player reported their account had been locked without explanation. Casino tried to return the player’s deposit but the player wouldn’t provide the necessary docs, eventually settled.
05 March Tower Gaming NetEnt, Ongame Player said a $207 withdrawal was being withheld, that the casino had unreasonable document requests. Casino had ample reason to question the player’s identity. Player was unavailable for comment. AWOL.
05 March Lock Casino RTG Player claimed the casino had unjustly closed their account with an $8500 balance. Casino had detailed records of the player’s attempts to exploit a known bug in the casino software. Case closed.
07 March Cocoa Casino Rival $500 was being withheld after player won on a $15 ND chip. Player hadn’t fulfilled the Terms re: a minimal deposit, failed to provide necessary PAB info, then went AWOL.
08 March Cleopatras Palace RTG Player had won an $8000 random jackpot, was having great difficulty getting paid. Casino did not respond, a Warning was issued.
11 March Tower Gaming NetEnt, Ongame Player claimed that their identity had been stolen, that $1000s had been stolen from their casino account. A police report was filed and and investigation started, casino provided all info to the cops. Ongoing.
11 March Mayan Fortune Rival Player’s $1500 WD was not paid, casino claimed the player had reversed the WD. Casino claimed no knowledge of the situation but player was eventually paid in full. Resolved.
11 March Bingolasvegas NetEnt Player’s $3800 withdrawal was unpaid after the casino closed his account. Player admitted to running multiple sessions “just a few times”, a violation of Terms, casino returned player’s deposit.
12 March William Hill Playtech Casino closed the player’s account after $600 deposits, claimed bonus abuse. Casino said they couldn’t discuss the details of the case, asked that the player contact their licensing agency.
13 March Lucky18 RTG Player reported that the casino wasn’t paying a $1300 withdrawal. Sorry, Lucky18 is already on the Not Recommended list.
23 March Jenningsbet Microgaming Player had waited two months for a £4,500 WD on £16,000 winnings, no monies received. Casino wouldn’t discuss the case, said player issues should be forwarded to their licensing agency. Case closed.
24 March BWin Boss Media Player wanted their €408 deposit back after the casino closed their account. Player reported that the deposit had been returned. Resolved.
25 March Tropica Rival Player wanted help after their account had been locked when they requested a $1000 withdrawal. Player reported their withdrawal had been paid. Resolved.
26 March GO Casino Vegas Tech Player reported the casino was endlessly “processing” a $2200 withdrawal. Casino did not respond to the PAB, player reported being paid in full.
30 March PokerTime Microgaming Player was unable to claim a $1450 “Rake Race” prize because their account had been locked. Once the player fulfilled the casino’s documentation request their account was reopened and the prize paid. Resolved.
31 March Rockbet Rival Player claimed that a $1900 had been denied and only their deposit returned. Sorry Rockbet is on the Not Recommended list.
31 March Rome Casino Top Game Player said that $1,126 withdrawal was taking too long. Payment was received in full after a few days. Resolved.
31 March Intercasino Cryptologic Player claimed that £2000 was tied up in a locked account. Casino had records of multiple Terms violations regarding max bets on a bonus, deposits were returned. Case closed.
01 Apr Simon Says Rival Player took a ND bonus, played and won, requested the $450 max WD. Casino claimed multiple accounts. Casino had good evidence, player said they knew the other players. Our advice to the player was to clear things up with the casino.
01 Apr Bingo Las Vegas NetEnt Casino was withholding a $890 WD on the grounds that the player had multiple accounts. Player denied any connection. Casino had good evidence, player admitted to knowing the other players, said “maybe” they had used his computer. Closed and banned.
05 Apr WPT Casino Rival Player reported that casino had removed $2400 of a $2700 win because of “a bug”. Casino agreed that the Terms had been unclear, paid the player in full. Resolved.
08 Apr Chance Room Boss Media Player had scored a €25,000 win while the casino was Accredited, but the casino folded and did not pay. We’re still pursuing this but the casino people have not made themselves available. Player has also filed a complaint with the LGA in Malta.
09 Apr GoWild Microgaming Player claimed to have had a €12202 win denied by the casino for “fraudulent activity”. Casino had good evidence connecting the player to multiple accounts. Fraudster!
12 Apr Cherry Casino NetEnt, Playtech Player’s $280 WD was tied up because their credit card was locked as part of an “anti-fraud procedure”, casino offered no assistance. Apparently the casino was responsible for the “locked” card because of dodgy transactions to the player’s account, paid the player in full.
13 Apr Sky Kings Playtech Player had won a $33,871 jackpot, tried to WD but the casino people kept saying the player was limited to WD of $9000 per month. Casino could not provide documentation of the monthly WD limit, eventually paid in full. Resolved.
14 Apr Aladdins Gold RTG Player reported that their Moneybookers account had been compromised, someone had made unauthorized deposits to the casino. Suggested to the player that they take this up with Moneybookers, not really an Alladin’s issue.
15 Apr 3Dice Proprietary Player have over-extended themselves financially and wanted a break, complained that the casino wasn’t responding fast enough. The casino and the player worked things out. Resolved.
16 Apr Cool Cat RTG Player was trying to WD $2200 but the casino kept shorting them on the amount. Sorry, this casino has long been listed in the Rogue Pit, “no can do”.
21 Apr King Solomon’s Playtech Player claimed the casino was jacking up their WR in order to avoid paying. Turns out the player had knowing deposited in a currency disallowed in their country of residence in order to get a lower WR.
21 Apr Mandarin Palace Proprietary? Player’s complaint focused on the Terms of a bonus not being included in the promotional email they received, said they didn’t apply. Player admitted to having not read the Terms in full. Case closed.
22 Apr Bingo Las Vegas NetEnt Player reported having won $5400, tried to withdraw, account was locked for “verification”. Turned out the player had played before their deposits from a new card had been approved, bank had canceled the transactions. Closed.
23 Apr Sahara Sands Rival Player claimed that a $250 wasn’t being paid fast enough. Player was paid in a few days. Resolved.
23 Apr Slots Of Fortune Rival Player’s issue concerned a $10,000 win that was reversed, their account was closed. Player had not submitted documents the casino could accept, tried to blackmail them with negative posts on the site. Case closed.
24 Apr Online Vegas Vegas Tech Player received a bonus they didn’t want but played anyway, complained that their win was denied because of playing disallowed games. Player hadn’t bothered to read the Terms. Case closed.
27 Apr Windows Casino Playtech Player reported that winnings of £5625 were inaccessible because the casino had locked their account. Player had already used their One Free Shot, their complaint against Windows Casino (non-Accredited) could not be accepted.
27 Apr Gnuf Microgaming Player claimed that £763 of their balance had been wrongfully removed by the casino people, account locked. Player had multiple accounts, had submitted bogus documents. Fraudster!
02 May Diamond Sportsbook Proprietary? In the player’s words “DSI dropped the ball on oversight and let an obvious problem gambler deposit without limits”, wanted a share of total deposits back. Although the player had already used his One Free Shot the issue was submitted to the casino for their consideration: no reply.
02 May Davinci’s Gold Rival Player reported their balance of $300 was deleted because of “potential abuse”. Casino reversed their decision and restored the player’s full balance. Resolved.
04 May Real Vegas Online RTG Player won a $32000 jackpot, tried to withdraw, casino repeatedly said “wait to hear from Accounting” which never happened. Real Vegas is a Curgam Malta property, all of which are on the No Can Do list.
07 May Purple Lounge Microgaming Player won £3000, the casino confiscated it because the player tried to withdraw before their WR were complete, per their Terms. Casino was removed from the Accredited list for unreasonable Terms & Conditions. The casino never did return the player’s balance.
07 May FullTilt Poker Proprietary Player claimed that they had $20,000 in winnings tied up in a locked account, no justification given. FullTilt would not discuss this or any other case with us, said player should consult Alderney Gambling Control Commission (AGCC). We added FullTilt to the No Can Do list.
09 May Jazette Casinos RTG Player’s accounts at Jazette sites were all locked, $353 seized. Player had violated the casino’s Terms regarding monies wagered during a bonus and then threatened the casino with chargebacks. Closed.
13 May Rome Casino Top Game Player claimed they had been waiting six weeks for a $2500 withdrawal. We suggested the player contact the casino representative first, we were unable to get a response from them after that.
14 May Lock Casino RTG Player reported that a $21000 win was being wrongfully held by the casino pending an “investigation”. Turned out the casino had very good reasons to investigate the player’s activities. When they found nothing they started paying the player.
15 May Klub8 Playtech Player reported that their account with £3250 had been frozen for “frudulent activity”. Casino said the player had multiple accounts so they returned his deposit(s), then they closed up shop. Case closed.
17 May Casino Titan RTG Player had £12003, wanted to WD in one go. Casino said “max £5000/month for ‘new players’” but player had been at the casino for several months. Casino quibbled over the definition of ‘new player’, finally paid the player in full over two payments. Resolved.
18 May Purple Lounge Microgaming Player claimed that their account had been frozen with €5000 winnings unpaid. Casino said they needed documents from the player, player agreed to comply then fell off the radar, would not respond to emails. AWOL.
20 May Casino La Vida Microgaming Player won using a £20 ND bonus, wanted to withdraw without making a required minimum deposit, claimed someone had done so. Turns out the player had told the casino that they would not deposit, promised to “do good things for you” on the forums if they got paid. Case closed.
20 May Lucky Slots RTG Player’s account was locked with $800 balance inaccessible. Casino Customer Service offered no explanation. Casino had closed months before the player filed their complaint, not much we could do. Case closed.
22 May Virtual Casino RTG Casino was withholding $4500, claiming “multiple accounts”. Sorry, these guys have been in the Rogue Pit for ages, no can do.
22 May Poker Nordica Merge Gaming Player claimed to have made two £40 deposits but only one was credited to their account. Casino said they couldn’t discuss the case but the player reported that the second deposit was credited. Resolved.
22 May Lock Casino RTG Player claimed that a $2500 withdrawal had been denied and their account locked (no pun intended). Casino had extensive documentation of player’s multiple account activity. Case closed.
25 May Blacklights Casino Top Game Player claimed that a $2000 withdrawal had been canceled several times. Casino said the player had not fulfilled the documentation requirements, finally did and was paid in full. Resolved.
25 May Crown Europe Playtech Player said that the casino had zeroed out his account after he had tried to withdraw €800. Casino showed the player had used disallowed games during his WR, player admitted it but complained that the Terms were “in fine print”.
26 May Bodog Proprietary Player claimed their pay table was wrong, should have been higher because they were in a bonus round. Player later said it had been a screen glitch and they withdrew the PAB. Closed.
31 May Klub8 Playtech Player had won $44,686 at slots, was having problems getting paid. Casino demanded a few rounds of documentation, thereby frustrating the player to no end, but they eventually paid in full. Resolved.
31 May GoldVipClub RTG Player won $416, tried to withdraw, casino jacked up the WR and demanded the player try again. Sorry, GoldVIP Club is listed in the Rogue Pit for good reason, no can do.
02 Jun Golden Tiger Microgaming It seemed the player was claiming that the casino was making unauthorized withdrawals from their credit card. The player did not respond when asked to clarify their issue. AWOL.
04 Jun SlotMadness RTG Player claimed that casino was arbitrarily increasing the WR, a $4000 WD was being withheld. Again, player was unavailable for further details. AWOL.
08 Jun Red Flush Microgaming Player claimed the casino had arbitrarily raised the WR on a bonus to punish her, then promised her £50 free chip which she never received. Player settled for a £5 chip, said she was now happy with the service she was getting. Resolved.
09 Jun Fortune Reel Rival Player had taken a “no deposit” bonus, played it and won, tried to withdraw but was blocked by the casino because they had played “the incorrect currency”. Casino never responded to the PAB. A Warning was eventually posted against all Rival white labels, later withdrawn.
12 Jun Wild Jack Microgaming A €1200 was canceled when the player submitted their documents: casino people said the driver’s license was false because it did not have an expiry date. As it happens driver’s licenses in the player’s home country do not expire. The casino reversed their decision and paid they player in full. Resolved.
17 Jun Purple Lounge Microgaming Player reported that a €5000 withdrawal was being denied, no explanation given. The casino had asked for documents, player had not responded. Told the player to comply with the casino’s request, never heard from them again.
21 Jun Aztecasino Top Game Player claimed that a $18,800 withdrawal was being withheld because of “numerous irregularities”. Player had posted about this issue on the forums, had it thoroughly hashed over there. Also PAB was ineligible because of the “One Free Shot” rule.
22 Jun InetBet RTG PAB reported that a player’s account had been closed multiple times, withdrawals reversed back to their account. Casino had asked for documents, found inconsistencies to which the player responded “I just don’t give a shit”. Case closed.
24 Jun Gaming Club Microgaming Player reported that a tournament’s payouts had been changed after the tourney was in progress. Apparently Microgaming reserves the right to restructure tournaments if they think too few people are participating. Issue referred to eCOGRA.
24 Jun Supreme Play Rival Player claimed that only $2000 of a $4000 withdrawal had been paid. Player had already had a number of PABs on non-Accredited casinos: this one set aside because of the “One Free Shot” rule.
24 Jun Lucky 18 RTG Player’s $105 withdrawal had gone unpaid, no response from Service. Lucky 18 is on the “Not Recommended” list in the Rogue Pit, this one is “No Can Do”.
25 Jun Inetbet RTG Player reported that slots were unresponsive at random times throughout their play session, believed the casino was trying to cheat them. Casino had proof that the player’s sessions were not frozen as claimed. We told the player to cooperate with the casino in getting the problem resolved.
28 Jun Lucky 18 RTG Player’s $1000 withdrawal was unpaid, no response from Customer Service. Lucky 18 is on the “Not Recommended” list in the Rogue Pit, this one is “No Can Do”.
29 Jun Wildjack Microgaming Player was having problems with a $100 withdrawal, asked if we could do anything to help. Casino confirmed that the WD had been canceled for a “technical reason”. They re-processed it and paid the player in full.
30 Jun English Harbour Vegas Tech Player had been blocked from tournament play, accused of cheating, demanded an apology. The PAB process is not intended to help players get apologies, case discarded.
30 Jun Royal Vegas Microgaming Casino asked for “certified” documents before they would process a player’s $100 WD. Player found this unreasonable. The issue ended up being discussed on the forums, settled offline. Case closed.
30 Jun Fortune Room Microgaming Player claimed a $3000 withdrawal was being denied without explanation. Casino had evidence of shared accounts, had asked the player for documents. The player did not comply, was unavailable for further details.
30 Jun Grande Vegas RTG Player had $9800 caught in limbo when the casino changed hands. Previous owners had zeroed the player’s account before the transfer of control. New owners investigated, found that a number of accounts had been mishandled in this way. Paid this and other players in full.
04 Jul Wildjack Microgaming Player had difficulties with a $187 WD request. Initially it had been approved but later the casino claimed there were problems with the player’s documents. Casino never replied but the player was payed in full.
07 Jul OrangeGamez Rival Player had $13,000 in winnings. Casino had paid the first $2000 but was non-responsive on further Wds. More PABs came in against the casino, same results. Casino was added to the Rogue Pit.
09 Jul Betfred Playtech Player had moved their balance in and out of the casino in order to gain multiple bonuses in violation of the Terms, claimed the casino staff had told him to do this. Player claimed �I did not see any such term�. Knowing the Terms is the Player’s responsibility. Case closed.
09 Jul Casino Euro NetEnt Player reported that three weeks into a WorldCup Slots tournament he was in the lead, then was kicked out without explanation or notice. Player had been placing large volumes of 1� bets in order to acquire the lead. Parties agreed on a cash settlement.
10 Jul Club World RTG Player’s complaint was that a $300 deposit was deducted from her credit card but never appeared as part of her casino account balance. The casino had already given the player a $300 credit but the player still wanted the original $300 refunded. Case closed.
10 Jul Lucky 18 RTG Player had won a $12,000 jackpot, documents were accepted and first payment ($2000) approved. Nothing happened. CS stalled, made excuses, did nothing. The case was transferred to CDS.
13 Jul AztecAsino Top Game Player had won $2500, everything was accepted and approved, payment never arrived. Weeks of discussion with the casino yielded nothing but broken promises. Player was eventually paid in ful. The casino was Rogued for bogus licensing claims, among other things.
14 Jul OrangeGamez Rival Player had $3100 in withdrawals that were going nowhere, no explanation from the casino. Player was eventually paid in full. The casino was Rogued for chronic �no pay� issues.
15 Jul Stryyke AliQuantum €537 in unpaid withdrawals triggered this player’s PAB, one of many against Stryyke. Stryyke was eventually Rogued for repeatedly confiscating player’s winnings and �no pay� issues.
18 Jul Manhattan Slots RTG Player complained of $104 in “withdrawal fees”, claiming it was not in the Terms and that no explanation or fore-warning had been given. Casino showed that the “withdrawal fees” was part of the Terms and that the player had been informed. Case closed.
18 Jul Ladbrokes Microgaming Player said that his reading of the Terms meant he had a WR of 11x, casino said it was 30x. Player was mistaken in his reading of the Terms, it was reasonably � though not perfectly � clear that the WR was 30x.
19 Jul Grand Prive Microgaming Player reported that they had been a casino customer for years, that their account was suddenly closed for Terms violations. The player and their partner appeared to have been sharing accounts. In any case Grand Prive is in the Rogue Pit.
20 Jul Casino Titan RTG Player was told in chat that the WR for their bonus was 25x. Player won, attempted to cash out. Casino denied the WD, claimed the WR was actually 99x. Player had used a proscribed game so winnings were forfeit. Terms for the player’s country were 99x WR but casino granted a one-time 25x WR exeption.
20 Jul Stryyke AliQuantum Player was owed €365, Stryyke said “banned play patterns”, returned the deposit and locked the player out. As mentioned above, Stryyke was Rogued for being rogues.
22 Jul Lock Casino RTG Player was locked out with $500 in their account. Casino had extensive data connecting this player to a known fraud ring. Case closed.
23 Jul Villento Microgaming Player said they had received an email containing two bonus offers but it was unclear what the Terms were because they had not been included in the email. It would be impractical to include the full Terms in every email; as instructed, read the Terms at the casino’s website.
24 Jul Grande Vegas RTG Player’s balance had been confiscated by the casino’s previous management, the current management said “old business, not our problem”. We pursued a number of similar cases with this casino, all were resolved when they decided to payed the monies owed.
25 Jul William Hill Playtech Player reported that their account had been locked and their balance confiscated. WillHill wouldn’t discuss the case, issue transferred to their representatives to deal with.
27 Jul Stryyke AliQuantum Another case where the player’s balace, €581, was confiscated by the casino without explanation. As mentioned above, Stryyke was Rogued for being rogues.
28 Jul Casino Titan RTG Player reported that the casino had confiscated $2500 because of play on an excluded game. Casino’s people said it was a “previous management issue”, not their problem. Not nice of them but there you go.
28 Jul 24h Poker Wagerworks/NetEnt Player had been denied a bonus because they had failed to fulfill the WR within a specified time period. Player complained that the Terms were unclear. The Terms seemed perfectly clear to us and the player’s objections to them were not supportable. Case closed.
28 Jul Royal Vegas Microgaming Player said they had been locked out of the casino because of multiple accounts but that they didn’t recall having previously registered. Evidence indicated the player had pulled this stunt at other casinos in the group as part of a fraud team effort. Closed.
01 Aug Lock Casino RTG Player reported slow-pay problems on a €2500 withdrawal request. Turned out the player had multiple accounts. Case closed.
01 Aug Be The Dealer Proprietary Player’s situation was a $1500 withdrawal stuck in “Requested” for close to a month, non-responsive Support. Sorry, BTD is already listed in the Rogue Pit for exactly this sort of situation.
03 Aug English Harbour Vegas Tech Player requested that the casino be pulled from the Accredited list because of abusive staff and slow Support response to problems. Player was unable to provide documentation to back up their allegations. Casino was informed that the customer was unhappy. Case closed.
03 Aug Cabaret Club Microgaming Player reported that the casino was withholding a €2500 withdrawal on the grounds that the player “didn’t come to play for the fun.” Casino had evidence that the player was part of a group of colluding players, deposits were returned. Case closed.
05 Aug Vegas Casino Online RTG Player reported that he thought there was a problem with random jackpots at the casino, he believed there was some kind of cheating. Player refused to provide all the information necessary to pursue the case. Discarded.
05 Aug Stryyke AliQuantum Player had deposited €200 at the casino, played a little but no bonuses, wanted the rest of their money back. Casino was non-responsive. Malta suspended the casino’s license while this case was in progress. They never did respond and were (re) Rogued.
07 Aug Captain Cooks Microgaming Player complained that £2600 in withdrawals had been confiscated for “bonus abuse”. Player admitted to being part of an “advantage player” group which had previously been warned off by the casino. Banned for bogus PAB.
12 Aug Gnuf Microgaming Player reported that their £250 deposit and a %100 match bonus had been confiscated. Casino had ejected a number of players who were using a fraudulent affiliate at various Microgaming sites, this player was one of them.
13 Aug Atlantic Vegas London Bridge Player’s $500 withdrawal had been stalled for five months. Sorry, this casino is in the Rogue Pit, no can do.
16 Aug Supreme Play Rival A $140 withdrawal had been stuck for three months, casino seldom responded to the player, kept saying “send documents”. After six weeks of chasing the casino people and their lame excuses and stalling tactics they finally paid the player. Resolved.
18 Aug Grande Vegas RTG March: player wins $3000 but casino stalls. August: casino changes hands, the player is told “sorry, old business, not our problem”. We pursued a number of similar cases with this casino, all were resolved when they decided to payed the monies owed.
19 Aug BetPhoenix RTG Player’s son filed the PAB claiming that the casino had confiscated $300 on the grounds that the son was the one using the account. Much debate ensued over this but eventually the casino paid the player and closed the account.
25 Aug Lock Casino RTG Player reported that the casino was slow-paying a $2000 withdrawal, kept giving payment dates and then skipping them. Lock was flagged as having serious payment delay problems, player was paid in full.
27 Aug Aztecasino Top Game Player reported that a $300 withdrawal had been stalled for several weeks, casino kept giving excuses and stalled some more. Sorry, this casino is in the Rogue Pit, no can do.
30 Aug Casino Titan RTG A Japanese player requested a $1460 WD, casino requested docs, player sent them, casino said “we cannot accept Japanese documents”. Casino changed management, the new people paid the player in full.
30 Aug African Palace Playtech Player reported that the casino had stalled for months on payment of winnings totaling 3M Rand (US$433,000). Very sorry, but this casino has long been in the Rogue Pit and as such there’s almost nothing we can do to help.
30 Aug BetPhoenix RTG Player reported being slow-payed on a $4425 withdrawal, emails ignored, pay dates promised and skipped, etc. Casino reported that they’d had an “internal error”, paid the player in full.
30 Aug Red Flush Microgaming Player claimed to have been locked out of the casino when they requested a $1400 withdrawal. The player had given a bogus phone number when he registered, refused to give another to allow the casino to contact him: case closed.
31 Aug InetBet RTG Player reported that $7800 in winnings was unpaid, claimed the casino staff had been rude and dismissive. Turned out all eight (8) of the player’s deposits had been charged-back, player claimed no knowledge of this. Case closed
01 Sep BetUS Cake Gaming Casino had solicited a $2000 deposit from the player in promise of a 100% deposit bonus, later denied the player’s $5000 withdrawal on dubious grounds. The casino did return the player’s deposit but never responded to the player’s complaint. They were later added to the Rogue Pit.
02 Sep Lock Casino RTG Player’s $3000 WD was stalled for months due to a fraud investigation, CDS ruled in favour of the player but Lock continued to stall the payment. The player hasn’t responded to our emails for a few months now: status unknown, OP AWOL.
03 Sep Nuts Poker Playtech Player had come second in a $3500 buy-in tournament winning $13,000. The casino paid $2000 leaving $11,000 still owed. We tried to get their attention on this one but received no response. Nuts Poker was and is listed in the Rogue Pit
04 Sep Party Casino Proprietary The player had played through a bonus but the casino confiscated all winnings, £2000, claiming the player “had not played in the spirit of the promotion”. Sorry, this casino is in the Rogue Pit, no can do.
06 Sep Sun Palace RTG Player claimed he had taken a bonus with a 40x WR but the casino later said 80x, then 100x. The player had received a bonus where some games (which he played) had 80x WR, but for his country the Terms said 100x.
12 Sep SupremePlay Rival Player had checked with Support about his WR balance, casino later denied his €70 WD request saying that his WR check “was like card counting”. Casino did nothing, including reply, until the player forced their hand by posting on the forums. A Warning was issued and they were included in the Rival While Label Not Recommended listing.
13 Sep Lock Casino RTG Player had a $1900 WD “in process” for months, payment promises were made but seldom kept, only $500 partial payment received. Player is still waiting for full payment. Lock was flagged as having serious payment delay problems.
13 Sep DimeCash n/a One of several cases that popped up regarding unpaid affiliate commissions In this instance the affiliate was owed $4000. Staff and management seemed to have been involved in cheating many affiliates out of legitimate earnings. We issued a Warning against them.
15 Sep Vegas Affiliates n/a Aff reported that VA was withholding $2200 “pending investigation”, had accused the player of referring himself for bonus commissions. After much hassle and stalling VA finally paid what was owed minus the referral bonus (which was years old).
16 Sep ClubWorld Microgaming Player claimed that they had received a progressive jackpot win but then their computer froze up and when the game was restored their was no record of the win. CW has taken this back to MGS for investigation: ongoing.
17 Sep Rome Casino TopGame Player had $230 in her account when her manager added $7000 for her to “play with”. She worked that up to $15,000 then was told it was only “play” money. Casino and player worked out an agreement, reached a settlement.
21 Sep BetPhoenix RTG player claimed a $630 balance was being withheld because she had played a free chip with a $20 max WD, she claimed no knowledge of any free chip. Casino: “we gave her the free chip when her balance reached $0.” Records confirmed this and that the player had been informed by email.
23 Sep Pure Vegas RTG Player reported that his $7000 balance was confiscated and account locked when he requested a WD, no explanations given. Player had had a previous PAB, this one was “no can do” because of the One Free Shot rule.
24 Sep Party Poker Proprietary Player had a general complaint about the RNG reliability in the sites tournaments. The issue was transferred to eCOGRA.
27 Sep Bingoville ??? Player reported that $4400 in winnings was being withheld without justification. We had previously issued a Warning against Bingoville. Issue was submitted to them but they never replied.
29 Sep Cool Cat Casino RTG $5500 in winnings was being whithheld without reason, Support was non-responsive. Sorry, this casino has long been blacklisted in the Rogue Pit, no can do.
01 Oct Vegas Sky Rival Player reported that confusing Terms had denied her of a $230 WD, claimed the Terms had changed between sign-up and cash-out times. Turned out the player had waited three months to submit her WD, the Terms had indeed changed but she’d originally played a restricted game. Closed.
01 Oct Lock Casino RTG Player reported that casino removed $700 from a cashout of $800 because they thought he has a “bonus liability”. Casino checked its records, saw the error(s) and credited the $700 back to the player. Resolved.
02 Oct VIP Casino Cryptologic Player had won $68,300 playing blackjack, the casino confiscated the lot without reason or explanation leaving only the player’s original deposit. At first the casino wouldn’t respond, then claimed the player played a restricted game, then that he played “in the kamikaze style”, etc. Ongoing.
03 Oct Party Casino Proprietary Player complained that they used to enjoy the casino’s games but didn’t any more. The PAB service is not the place to report vague and non-specific grumbles.
06 Oct Supreme Play, 21Grand Rival Player had a combined balance of $1875 which they could not access because the casino management had locked both accounts. Casino claimed “bonus abuser” because the player tended to cash out after fulfilling the WR. The player accepted the casino’s offer to return deposits.
07 Oct King Solomons Playtech Player claimed a balance of $3900 was tied up in their account because the casino had arbitrarily raised the WR. Turned out the player was exploiting a bug which allowed him to claim bonuses from several casinos through a single account, this was a Terms violation.
09 Oct Jackpot City Microgaming Player complained that she’d been waiting days to receive her withdrawal but nothing had arrived. Turned out the player had requested her withdrawal on a Thursday, received it the following Monday. Case closed.
13 Oct Supreme Play Rival Player had requested a $360 withdrawal but after a month of promises of “48 hours”, “very soon”, “very quick” and “send us an email” still nothing. Standard procedure for this casino group lately. A Warning has been issued and they were listed as “Not Recommended” in the Rogue Pit.
15 Oct 21Grand Casino Rival Casino voided the player’s €900 in winnings because the player tried to cash out after completing the WR, they called it “comparable with card-counting”. Again, standard procedure lately from these guys. See above re: the Supreme Play Warning, etc.
18 Oct Parbet Boss, Cryptologic Player won $10,000 on slots, casino paid the player’s first $1500 WD but confiscated the rest, claimed there had been a “technical fault” in the game. Still under investigation, we’re attempting to get verification of this “technical fault” and how that would have affected the player’s winnings.
20 Oct Alladin’s Gold RTG Player claimed the casino had refused to process a $9000 cash-out and had wrongfully taken $1675 in “bonus removal”. Player was unavailable to provide further details in the case: AWOL.
21 Oct 7 Reels/7 Spins Top Game Player claimed the $5000 in winnings was not being paid and that they had been locked out at both casinos. The player’s husband, who had been banned from the casinos for fraud, had opened accounts using both her and her brother’s info: fraudster!
26 Oct Rich Casino Top Game Player’s $1450 withdrawal request had been ignored for over a month. Sorry, this casino is in the Rogue Pit, no can do.
26 Oct Royal Vegas Microgaming Player’s account had been locked and their £1050 balance was inaccessible, casino claimed the player had multiple accounts. The casino people showed that the player had multiple accounts at every casino in their group: fraudster!
26 Oct Supreme Play Rival Player’s $1000 withdrawal request had remained unprocessed for weeks, no reason given and emails ignored. Casino claimed the player was “under investigation for bonus abuse”, could provide no details. See the Warning and Rogue Pit listing for this group.
27 Oct Dimecash n/a Another case where an affiliate’s commissions were not being paid, in this case $477 had gone unpaid for almost a year. DimeCash’s activities were flagged in a recent Warning against them: pending rogue.
29 Oct Vegas Regal Rival Player’s withdrawal had been approved, etc but remained unpaid after two weeks. Player was paid in full.
30 Oct 1Casino Cryptologic Casino had voided €615 in winnings, no reason(s) given. Casino objected to the player having used more than 25% of current balance on a single bet, although no Term prohibiting this existed (at the time). Player was paid in full.
01 Nov Bwin Boss Media A player was in second position after ¾ of a BJ tournament had been played when the casino locked out all Canadian players including the complainant. Bwin said “players have been informed of our final decision, there is nothing to discuss.” Bwin was pulled from the site and added to the No Can Do list.
02 Nov Villento Microgaming After several deposits the player finally won a little and requested a £325 withdrawal. This kicked off several rounds of increasing outrageous document requests. Villento dragged their feet in dealing with us so we turned it over to Kahnawake: the issue was resolved in the player’s favour within days. Resolved.
04 Nov Full Tilt Poker Microgaming For a $60 withdrawal the casino demanded endless amounts of documentation including ID, credit cards photos, car insurance papers, bank statements, etc. Sorry, Full Tilt is on our No Can Do list.
04 Nov Red Flush Microgaming After much stalling the casino finally sent a cheque for a $900 WD but they deducted $35 in courier fees and then canceled the cheque so the player ended up overdrawn at the bank. The casino said they re-issued and couriered the cheque. A week later they said “no, we’ll send it by snail mail”. Player did finally receive payment in full.
06 Nov Players Palace Microgaming Player was told in chat what to do in order to claim 200 free spins, but after following the instructions was denied the spins. Casino promptly cleared things up and gave the spins. Sadly the player did not win buckets of money and retire to a tropical island with their loved ones.
08 Nov Noubet NetEnt Player’s withdrawal was stalled because the casino claimed they were unable to receive the player’s documents no matter what the player tried or did to send them. The casino did not respond, a Warning was issued.They then said the player had once done a chargeback but offered no evidence of current wrong-doing.
08 Nov Thebes Casino Top Game The player won $2500, received a few $500 withdrawals but then the payments stopped and their account was locked although promises of further payments kept coming. No response whatsoever from the casino so a Warning was issued, they were added to the Rogue Pit and later awarded the “Customer Service on Crack Award” for 2010 (here).
11 Nov Aladdin’s Gold RTG Player had won $11984, received $5000 of it when the casino closed their account and confiscated the remainder. Player was not paid, long story: see “Most Controversial Thread of the Year” in Casinomeister’s Best and Worst in Online Gambling for 2010.
12 Nov Giant Vegas Playtech Player won $20,000, started making $2500 withdrawals per the Terms. Casino paid the first one, denied the others, claimed new withdrawal limits (which were not documented), Unresolved and ongoing.
13 Nov Kolikkopelit ??? Player expressed concerns that the site in question was “breaking the laws of Malta and Finland” and could we investigate and get the police involved. “Investigations” are not what the PAB process is intended for. Suggested the player contact Bryan for further guidance but that never happened. Closed.
14 Nov Rushmore RTG Player complained that they had been bonus banned and barred from redeeming comp points. Player had already used his “One Free Shot” and Rushmore is not Accredited, “no can do”.
15 Nov Royal Kings Top Game Player tried to withdraw $5500, was told to open a Moneybookers account, did so and was promised payment “today/tomorrow”. A month went by but no joy. Casino did not respond. We posted a Warning.
17 Nov Betfair Chartwell The first of the “Casino Happy Hour” complaints against Betfair. This player was owed £11,117. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
17 Nov Blacklights Casino Top Game Player had a €2500 withdrawal being held by the casino while they investigated possible fraud connections. After many delays it turned out the only thing they had on the player was that his wife also had an account. Deposits were returned.
22 Nov Betfair Chartwell Another of the “Casino Happy Hour” complaints against Betfair. This player’s winnings of £22,562 were confiscated. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
22 Nov DaVinci’s Gold Rival Player won the casino’s 25k Challenge and ended up with a balance of €29,593. Days later the casino locked the player’s account, promised to contact her, never did. These guys are on the Not Recommended list. Case was submitted to the casino but they never responded, Unresolved and ongoing.
23 Nov Red Flush Microgaming The player reported that a balance of €900 had been confiscated and account locked simply because he lived in the same building as some well known bonus abusers. Turned out the player was fairly closely connected to some known fraudsters. He was repeatedly asked to produce ID documents but never did: fraudster!
24 Nov All Slots Microgaming Player had tried to withdraw £388, account was locked but no reason was given. The casino did not reply but the player was paid in full.
25 Nov Gnuf Microgaming Player’s balance of £4702 was confiscated and the player locked out. Casino had extensive data connecting this player to a network of colluding players in violation of the Terms. Case closed.
25 Nov Betfair Chartwell Another of the “Casino Happy Hour” complaints against Betfair. The casino removed £13,160 of this player’s balance. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
26 Nov Betfair Chartwell Another “Casino Happy Hour” complaint. £7,115 was confiscated. See above.
26 Nov Betfair Chartwell Another “Casino Happy Hour” complaint. See above.
26 Nov Betfair Chartwell As above. €32,000 was confiscated. See above.
27 Nov Vegascasino21 Top Game Player had requested a $500 withdrawal, was being given the run-around with much stalling and delays. Player had and continued to post about his case on the forums which violates the directions given in the Pitch-A-Bitch FAQ. Case closed.
28 Nov Betfair Chartwell Another “Casino Happy Hour” complaint. Here a £500 bonus was removed before the player could access it. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
28 Nov Betfair Chartwell As above. The bonus was given and then taken back. See above.
29 Nov Betfair Chartwell As above. £1,180 was removed from the player’s account. See above.
29 Nov Betfair Chartwell As above. £49 confiscated. See above.
29 Nov Betfair Chartwell As above. £754 removed. See above.
30 Nov Betfair Chartwell As above. £4,325 confiscated, See above.
30 Nov Betfair Chartwell As above. £1,625 confiscated. See above.
30 Nov Inetbet RTG Player had requested a $1191 withdrawal, submitted documents and was told (over and over again) “Your documents are being scrutinized by the accounts team.” The casino’s investigation went on for a couple weeks. Turned out the player was connected to a fraud ring recently discovered. Case closed.
30 Nov Inetbet RTG Player requested that the casino be removed from the Accredited Casinos list for “childlike and sarcastic behaviour from customer support”, among other things. We told the player we’d forward their concerns to the casino. Case closed.
01 Dec Betfair Chartwell Another of the “Casino Happy Hour” complaints against Betfair. In this case bonuses and winnings totaling £496 were confiscated. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
01 Dec Betfair Chartwell As above, the “Happy Hour” bonus fiasco. £12,880 in winnings were removed from the player’s account. See the “Worst Blundering Screwup 2010” award in Casinomeister’s Best and Worst in Online Gambling for 2010 for details. Unresolved.
02 Dec Wannabet Gaming Right Media Player had concerns that the casino’s Blackjack game(s) were unfair, wanted someone to investigate and return his current balance if this were proven. The casino did not reply, but did offer to transfer the player’s balance to BetEd.com. A Warning was issued.
03 Dec Grand Mondial Microgaming Player had tried to deposit $75 via Moneybookers into her casino account, saw the deposit was stuck at “pending” even though her MB balance showed the debit. Casino cleared the problem, credited the player’s account the full amount.
04 Dec All Jackpots Microgaming Player requested a $450 withdrawal but the casino promptly locked the account, said that deposits from his country were “banned”. Support said the exact opposite in chat. Player also took the case to eCOGRA, requested that the PAB be put on hold while that was in progress.
05 Dec Las Vegas USA RTG Player requested a $3000 WD. The casino responded by locking the account, said the player was under investigation for multiple accounts and “syndicate betting”. Casino had extensive evidence to back it’s claims, ended up banning the player for fraud and so did we.
05 Dec Slotastic RTG $180 disappeared from the player’s account and they received an email saying “per your request, bonus and winnings from this bonus have been removed.” Casino returned the winnings, claimed the player had requested the bonus be removed. We asked for proof but they gave the player the bonus instead.
07 Dec Slots Plus RTG Player’s $3700 withdrawal was denied and player was “placed under investigation for fraud”. Ongoing.
08 Dec Casino Tropez Playtech Casino had denied player’s WD of £3550 saying “you did not comply with one or more of our terms and conditions, therefore your winnings will be voided.” Sorry, this casino is on the No Can Do list.
08 Dec Club World RTG Player admitting to having played at CW casinos while they were a student, asked that all those deposits be returned since the Terms prohibited students from playing at CW. This PAB was obviously inspired by the recent forum debate: see “Most Controversial Thread of the Year” in Best and Worst in Online Gambling for 2010.
08 Dec Vegas Towers Microgaming Player had requested a $166 WD, had been asked for a bunch of documents they didn’t have because they still lived at home with parents. Casino payed the player.
08 Dec Las Vegas USA RTG Player claimed they were owed $3600 in unpaid winnings. See LVUSA case dated 05 Dec, same group, same result.
10 Dec Red Flush Microgaming Player claimed the casino had ignored a self-exclusion request, wanted their subsequent deposits back. The player was unable to provide proof that the exclusion request had ever been received by the casino, was unavailable for further discussion.
13 Dec Blacklights Casino Top Game Player claimed the casino had denied $3500 in winnings because “you have used a system … to circumvent the natural randomness of our systems.” Bogus casino complaint: the player’s “system” was to bet high on every 9th spin. A Warning was issued, see also “Worst Casino Management of 2010” in Best and Worst in Online Gambling for 2010.
14 Dec Pokertime Microgaming Player had been locked out while under investigation for having multiple accounts. Casino cleared the player’s issue, re-opened the account.
14 Dec Swiss Casino Playtech Player complained that a €482 withdrawal was taking too long. Player hadn’t touched his account in many months. Casino completed it’s verifications and released the WD. Player was unavailable to confirm: AWOL.
14 Dec Roulette 69 Orbis Player had a balance of $4624, made a withdrawal, but reported that all winnings were confiscated for no specific reason. Casino has said “your account was found to be involved in an organised group of players abusing our bonus offers.” Ongoing.
16 Dec INetBet RTG Player complained that his account had been closed and “the balance ($65) confiscated from me without my authorization and request.” Player had ignored the casino’s requests that he finish his WR, was verbally abusive to Support. Case closed.
16 Dec Slots Plus RTG Player’s balance of $6022 was being withheld pending the results of an ongoing fraud investigation. Ongoing.
19 Dec Landmark Bingo ??? Player complained that they had been left £18,000 in debt because the casino had ignored their self-exclusion request. Player had no proof of the ignored requests, first claimed it had been done by email, later said “all in chat”. Casino closed the player’s account and we closed this case.
20 Dec Casino US Microgaming Player received an email offering a 250% bonus, player deposited $20, casino only gave $20 (100% instead of 250%). Casino said the 250% offer had been “sent in error”. Casino agreed to honour the email offer, gave the remaining $30.
20 Dec Vegas Sky Rival Casino had first approved then denied a £1610 withdrawal on the grounds that the player was using the wrong currency. KasinoKing got involved and helped convince the casino to pay in full: good job KK!
21 Dec Royal Vegas Microgaming Player reported that because of an unseen balance of $0.30 their $25 deposit was now caught up in bonus Terms. Player played and lost the balance shortly after submitting the PAB. Case closed.
21 Dec YouSpades CTXM Player reported unclear Terms on a welcome bonus, where a listed bonus limit was actually being used to deny “excess” winnings. Ongoing.
29 Dec Cherry Red RTG Casino was stalling on a $1400 withdrawal. To date player has still only received partial payment. Ongoing.
29 Dec Rushmore RTG Player’s winnings of $16,000 were not being paid. The case was put on hold while the player tried to work things out with the casino rep.
30 Dec Cherry Red RTG $26,000 in winnings was not being paid in spite of repeated promises. Ongoing.
30 Dec Azartia Casino Party Gaming Player’s balance of £1600 was confiscated because they “did not play in the spirit of the bonus”. Ongoing
31 Dec Casino King Playtech Casino told the player that their winnings of €5480 was being denied, no reasons given. We put the player in touch with the casino rep in hopes they could work things out. Ongoing.