Pitch-A-Bitch Summary: January through December 2013
Pitch-A-Bitch Cases carried over from 2012: 16
Pitch-A-Bitch Cases Submitted 2013: 257
► total: processable cases 2013 273
Incomplete: complainant AWOL, case Discarded: 16
Duplicate and/or Supplementary PABs: 20
Beyond the scope of the PAB process: 8
Transferred to other groups or services: 4
Casino in the Rogue Pit, “No Can Do” List: 15
► subtotal: unprocessable cases 63
Fraudsters: falsified claims or identification, etc: 23
Closed: complainant AWOL, stale-dated: 14
Closed: Terms violations, Player error, etc.: 24
“One Free Shot” exclusions: 4
Warning previously issued (“no can do”): 13
PAB Withdrawn: 3
Warning issued, site Rogued or Pending Rogue: 22
Complainant’s case unsupportable: 11
► subtotal: resolution not possible or inappropriate: 114
Case Resolved, Complainant paid: 73
► Total value of Resolved cases = $175,000+ (€132,000+)
Ongoing, Unresolved, etc: 22
On Hold, etc: 1
► subtotal: cases not yet finalized 23
Software Provider Totals: Top 10**
- Microgaming 48
- Playtech 26
- RealTime Gaming 23
- Net Entertainment 17
- BetOnSoft 11
- Rival Gaming 8
- bWin.Party 6
- IGT 5
- Proprietary 5
- Amaya 4
** = excludes cases that could not be processed or involved player fraud.
06 Jan *Casino Del Rio PlayTech Player won €200+ on an NDB but the casino had been stalling for over a year on the WD. Casino reported that they’d paid in full shortly after the PAB was sent to them. Player was unavailable to confirm or deny this. Assumed resolved.
07 Jan Rey8/Planet Kings Rival REY8.com had apparently changed to become Planet King Casino, player’s €6400 WD from Rey8 was unpaid and stalled at Planet King. Casino sent a number of “we’re working on it” emails to the player but after three months of trying we got no response from them. A Warning was posted.
09 Jan Club World RTG Player claimed that someone had used his CC to make unauthorized deposits at the casino, wanted the money back. Turned out the “unauthorized deposits” was $62k+ in 79 deposits over a six-month period during which the player had been in frequent contact with the casino: fraudster!
13 Jan *21 Dukes TopGame Player reported that his $4000 WD had not been honoured and his account closed. The casino had detailed records of account fraud, past and present, by the player. Player was never heard from after the PAB was filed. Case closed.
15 Jan Smartlive NetEnt, others Player claimed that a €5000 WD had been stalled for almost a year. Casino promised this and that but payment never came. Casino said “we are investigating” for months, then claimed that the player had never submitted requested docs. Player did so (again) but nothing happened. A standing Warning against the casino was renewed.
16 Jan *Royal Vegas Microgaming Player was having trouble with a $540 withdrawal, claimed the casino was refusing documents they had previously accepted. The player was mistaken: the documents in question had never been accepted at RV. They changed their policy and payment proceeded. Resolved.
16 Jan *Butler’s Bingo Microgaming Player claimed that Butler’s was refusing to pay a £4000 WD without sufficient grounds, claimed they had invalid data re the player’s history. Butler’s decision was based on data available from a payment processor, player’s record confirmed a history of dodgy account activity. Case closed.
17 Jan *iNetBet RTG Player claimed that the casino had sent a $3000 check which his bank had rejected as fraudulent. Turned out the player had a record of fraud and chargebacks. Case dismissed.
18 Jan FreeSpin RTG Player had been denied access to the casino because of his negative record on a processor’s database related to some disputed CC charges. The casino reviewed the case and cleared the player, though other casinos using the same processor did not. However, the immediate issue was resolved.
19 Jan Bet365 PlayTech Player claimed that he had been falsely accused of chip-dumping. This casino and another confirmed the player’s chip-dumping activities. Case closed.
21 Jan Celtic Casino Visionary Player’s claim against the casino was that €8100+ was not being paid because of false “system betting” accusations. The casino cleared the player shortly after the PAB was submitted, payment in full was completed over the following weeks.
22 Jan Ladbrokes Microgaming Player claimed that slots he was playing at the casino were not paying out properly. No supporting evidence was offered. Without evidence the player’s case was extremely weak, his concerns were passed on to the casino.
22 Jan *Royale24 TomHorn Player claimed they were being subjected to undocumented wagering requirements. The player’s WR were country-specific but they were fully documented on the casino’s site. Player did not respond to further communications. Case closed.
23 Jan *Royale24 TomHorn Player’s complaint was that the Terms of a bonus were unfair because he could not understand them. The casino explained the Terms, this was passed to the player, the player never responded. Case closed.
24 Jan Wagershare n/a An affiliate reported unpaid commissions and unfair account closure. Ongoing.
25 Jan High Noon RTG Player’s account had been closed because of self-exclusions at sister casinos but deposit refunds had been unacceptably slow. Casino was having processor problems, promptly re-issued the deposit refunds which the player quickly received. Resolved.
27 Jan *123BingoOnline Parlay, etc Between this casino and a sister site the player claimed that $4200+ was not being paid and accounts locked. The details were submitted to the casino. They never replied but the player was paid in full. Resolved.
28 Jan Royal Vegas Microgaming Player claimed that €3600 in WD was not being paid, Wds repeatedly canceled and returned to account. PAB was incomplete, player did not respond. AWOL.
29 Jan Betsson NetEnt Player’s PAB claimed that €1700+ in poker winnings and rakeback was being wrongfully withheld. Casino had an extensive case against this player and others, all part of a fraud/collusion ring. Case closed.
30 Jan *Club Gold PlayTech Player claimed that he and “mother” had been loyal casino customers until they won and then the casino turned on them and seized their account balances. Casino had more than enough evidence showing that it was one person playing, not two. Fraudster.
30 Jan Virgin Microgaming Player claimed that they’d been asked to transfer their balance from Virgin to some unnamed “other casino”, had endless problems thereafter. Player was unavailable to provide further details: AWOL.
30 Jan *Winward Parlay Player complained that there had been unreasonable delays on a $2000 withdrawal. Casino said all had been payed, player confirmed this but was bitter about there having been 2% in bank charges. Kthxbye, case resolved.
30 Jan 777Dragon Microgaming Player’s dispute with the casino was that poker hands were not paying out properly. Casino investigated and eventually concluded that this player and others had not been paid correctly. Payment was made in full thereafter. Resolved.
04 Feb Bet365 Playtech Player thought it unfair that a game he used to play had been removed for “maintenance”. The PAB was incomplete, player was AWOL when we tried to get the required info.
04 Feb Ladbrokes Microgaming Player claimed that a slot game he liked was under-paying at this particular casino. We had problems with this one due to the player not speaking, and reluctant to get help, in English. We passed his concerns on to the casino.
04 Feb *7Sultans Microgaming Player complained that his bonus earnings had been confiscated for “undocumented” restrictions re: dis-allowed games. Turns out the player was fully aware of what he was doing. He lied to us during the PAB investigation and was given the boot.
06 Feb iNetBet RTG Player claimed that the casino was issuing bad checks, refused to cooperate. As it happened the player had been doing chargebacks, was trying to force the casino to pay to avoid bad publicity.
10 Feb *Vegas Red Playtech Player reported that the casino was refusing to pay, kept coming up with new demands including additional deposits, repeatedly increased the WR. Casino is on the “No Can Do” list for not cooperating with player issues. Sorry, can’t help with this one.
12 Feb Norgesautomaten Amaya, NetEnt, etc Casino had denied payment on a €100 WD, cited “unacceptable” documents. The casino eventually paid the player though they never did respond to us directly.
13 Feb platinumroulettesystem.blogspot.ca n/a Person reported that the PlatinumRouletteSystem blog owner had cheated his girfriend by selling her bogus “system” tips, shilling for Betfair. PABer asked that we close this PAB so he could (potentially) open one for a conspiracy theory he had regarding Microgaming.
16 Feb *Bet-at-home NetEnt, MGS, etc Player claimed that the casino had confiscated €3600 with false accusations of multiple accounts. The evidence showed that the player had over a dozen accounts at the casino. Frauster.
18 Feb PayNoRake Julien Player claimed that €14,000 in withdrawals was unpaid, casino offered no reason nor timeline for payment. PNR claimed an ownership change, said balances would be paid in due course. Two months passed and the player still had received no payments. A Warning was posted.
18 Feb *Kolikkopelit NetEnt Player had won €150 on a NDB, casino refused to pay on the grounds that the player’s country was not included in the bonus offer. Casino later told the player that they’d made a mistake, paid in full. Resolved.
20 Feb 3Dice Proprietary Player had signed up at the casino, was unable to download the games. Turned out the player had a virus on their computer, where later unavailable to confirm that their issue had been fully resolved.
22 Feb *MainStreet n/a Player complained that the service and perks at MainStreet casinos had deteriorated over the years, was unhappy with the current offerings. Without a specific issue to pursue we forwarded the player’s criticisms to the casino for them to deal with as they saw fit.
24 Feb Planet Kings/Rey8 Rival Player had a balance of £2300 at Rey8 when they changed over to Planet Kings, but PK wasn’t paying. Several similar issues were reported by other players. A Warning against PK was posted.
26 Feb *Coral Casino Amaya, Crypto, etc Player said the casino was stalling a €600 withdrawal, asked for endless amounts of documentation. Casino paid, resolved.
01 March *Ocho NetEnt, etc Player reported problems with a ND bonus, winnings of $130 not being paid. Within a few days of submitting the issue to the casino the player reported having been paid in full. Resolved.
02 March *Landmark Bingo ??? Player reported £1000+ in unpaid withdrawals, bogus excuses from the casino including ever-changing WR. Turns out we had several unresolved cases regarding these guys: a Warning was issued. Pending Rogue.
06 March *BetMotion Microgaming, Playtech, etc Player’s winnings of €5500 were being denied because of a documents problem. Player had a marriage certificate to explain their name change but the casino ignored it, and never responded to us. Pending Rogue.
06 March *Ocho NetEnt, etc Player reported excessive delays on a $70 WD. Casino replied that they were not in a position to discuss player cases. A Be Aware has be issued and the casino is a candidate for the “No Can Do” list.
07 March *Grand Parker RTG Player wanted their $21 deposit back because the games at this casino had different restrictions than RTG games elsewhere. Player never replied to us regarding their case: AWOL. Case closed.
08 March WagerShare n/a Affiliate was owed $2000 in rev-share earnings, Wagershare wasn’t paying, retroactively applied Terms. Unresolved, ongoing.
09 March Video Slots Microgaming Player reported £17,000 in unpaid winnings. Player withdrew the PAB: case closed.
11 March Platinum Play Microgaming Player claimed that a tournament had been “cancelled” after it had been completed, wanted compensation. Turns out the player had quit before the tournament was completed, was unavailable for further comment. Closed.
12 March *Casino770 IGT Player claimed that their WD was being ignored, said the casino offered no explanation. Turned out the player had multiple accounts and had been fully informed by the casino. Case closed.
16 March *Casino Euro NetEnt Player reported delays in getting a €20 withdrawal. PAB was incomplete, player took some time to respond then became a major PITA because they’d seen no results on the PAB. Don’t be a PITA: case closed.
17 March Betsson NetEnt Player said their account had been closed more than a year ago, casino had given no reason and wouldn’t discuss. Casino did not respond but player reported the account had been fully re-activated. Resolved.
22 March *Casino Splendido Microgaming Player reported problems with a €533 withdrawal, says the casino was discriminating against him. Turned out the player was a fraudster, directly linked to other bogus player accounts.
25 March *Boyle Casino Playtech ? Player claimed that €8000 had been unfairly taken. Casino claimed the player was from a dis-allowed country. Turned out the player’s country was not dis-allowed at the time he played, player later reported payment in full received.
28 March Aladdin’s Gold RTG Player claimed that winnings from 2011 totalling $17450 were still unpaid. Casino showed that the player had ignored KYC requests for months on end, agreed to pay. Player confirmed the first payment then went AWOL.
30 March ComeOn NetEnt, Playtech Player was having problems with a €5300 withdrawal. Casino reported that they player had been able to withdraw the full amount, player was AWOL: assumed resolved.
02 Apr iNetBet RTG Player reported that a $1750 withdrawal was being delayed with false claims of processor problems, etc. The player’s claims turned out to be less that 100% factual but in the end — a few working days — they reported being paid.
02 Apr *Casino Titan RTG Player claimed the casino had blocked access to his account containing his $50 deposit and bonus. Player had recently had us handle a claim against a non-Accred AND this casino had a standing Warning against it: No Can Do.
04 Apr Betsafe bWin.Party Player reported that their account had been closed, they had been called a “criminal”, and their €680 balance was inaccessible. The casino claimed there was nothing they could do but the player’s account was eventually reopened and their full balance restored. Resolved.
04 Apr *10Bet Microgaming, etc Player’s complaint was that their €2500+ balance had been confiscated and they had been falsely accused of having multiple accounts. Casino had proof that the multi-accounts accusation was well founded. Case closed, player booted for PAB fraud.
05 Apr *Lucky Nugget Microgaming PAB claimed that a €380 balance had been unjustly confiscated: casino claimed the player had violated “max bet” rules. The player’s records clearly showed that they’d repeatedly ignored and violated the Terms re: “max bet”. Case closed.
08 Apr *Poker Time Microgaming Player’s issue seemed to be that their $50 WD was being delayed. Turned out the player did not, at first, want to comply with the casino’s documents requests. Once that was settled the case was quickly resolved.
08 Apr Gala Casino Playtech Player reported problems with a €300 withdrawal, claimed the casino did not accept their documents but went silent after that. Unresolved, ongoing.
10 Apr 12Bet Playtech Player claimed that a RM33,000 (€7,500) balance disappeared from their account without explanation. Neither party responded: ongoing.
11 Apr *Cherry Casino NetEnt, Playtech Player claimed that the casino was not responding to his request for a €2100+ withdrawal. Casino repeatedly asked the player for KYC docs, player claimed to have heard nothing. It’s in his hands to comply, on hold until he does.
16 Apr BetPort Microgaming Player reported serious issues with a €1700 withdrawal, casino not cooperating. No response from the casino so a Warning was posted. They later came forward to discuss but that process fizzled out.
16 Apr *Slots Jungle RTG PAB stated that the casino was stalling on a €2500 WD. Casino is named in a standing Warning, PAB details forwarded to them.
16 Apr *Royal Ace RTG Player claimed the casino was endlessly stalling a $800+ withdrawal. Issue details were forwarded to AceRevenue.
18 Apr *Golden Hat Bingo Playtech Player’s complaint was that the site’s Terms had changed without notice and that caused them to lose £10 faster than expected. The PAB was incomplete, player did not respond to our emails: AWOL.
19 Apr *Platinum Reels BetOnSoft Player complained that they had spent money based on a pending withdrawal. The WD was canceled so they were out of pocket. PAB was incomplete, player did not respond when asked to provide the necessary info: AWOL.
20 Apr *BetPort Microgaming Player reported that a €9500 WD had been requested, on a portion (equal to their deposits) was ever paid and account was locked. No response from the casino so a Warning was posted. Casino is Pending Rogue.
20 Apr *Lady Dream Proprietary Player reported that the casino was not paying winnings, ignoring emails. These guys are listed in the Rogue Pit, nothing much we can do.
20 Apr Lucky Hill Entwine ? Player tried to cash out their balance, €80, said the WD was canceled with no explanation from the casino. Turned out the player was mistaken, balance was paid out the same day the PAB was submitted.
21 Apr Xingu Ventures n/a Player asked that we investigate the casinos in the Xingu group, verify fairness etc. Sorry, such an investigation is well beyond the scope of the PAB process.
22 Apr *Party bWin.Party Player said they had asked the casino for some comps, casino closed their account. Player wanted compensation. The casino had closed the account because the player had said they were in trouble and not in control of their gambling accounts.
23 Apr William Hill Playtech, etc Player had been trying for a year to get their account re-opened without success. Max says: sorry to say but I dropped the ball on this one. By the time I reached out to the OP again they were unavailable, no response.
25 Apr William Hill Playtech, etc Player claimed the casino had asked for docs, never replied thereafter. Player did not reply to our emails: AWOL.
25 Apr Moore Games Microgaming Player had won €9000, casino agreed to pay €1000 per month. Player claimed that after a few months the payments stopped coming. Turned out the player was supposed to request the €1000 each month. After doing so a few times they played the balance away.
26 Apr *iNetBet RTG Player claimed that the casino had confiscated $700+ for Terms violations on a bonus, said the Terms weren’t displayed as the casino claimed they were. Ongoing.
28 Apr Euro Casino bWin.Party Player reported that the casino had been dicking around over a €200+ withdrawal, spent so much time messing about that they player lost track and played the money away. Casino never responded but the player’s original balance was reinstated. Resolved.
02 May Butler’s Bingo Microgaming Player claimed his £285 withdrawal had been denied because he was unfairly being held to the Terms of a bonus he did not take. Turned out the issue had nothing to do with bonus Terms and everything to do with bogus accounts, various levels of fraud and chargebacks. Closed.
02 May *Swiss Casino Playtech PAB concerned £13,000+ in winnings that had been confiscated because of restricted game play. Player admitted to having not read the Terms, said he just wanted some of his money back. The casino declined to honour that request. Closed.
05 May *Roxy Palace Microgaming Player’s €2300+ winnings was being withheld while the casino investigated some related fraud cases. Turned out the casino’s investigation showed the player was not connected to the fraudsters, the winnings were returned. Resolved.
05 May 7Red Betsoft Player claimed that the casino wasn’t paying a €7300 withdrawal. Turned out the casino had tried several times to wire the money to the player but the player’s bank kept rejecting the transfer. Player was AWOL, case closed.
06 May *Betsafe bWin.Party Player said the casino had closed their account – confiscating €300 in winnings – when some KYC documents had a typo on one of the dates. The casino reviewed the case and re-opened the account with full balance restored.
06 May Red Rabbit Microgaming Player reported that a WD of £1800+ was stalled, no response from the casino. This was the first of several cases that revealed a major melt-down at the casino. Casino is Pending Rogue and a Warning was issued.
07 May 32Red Microgaming Player reported that the casino was withholding £1600+ and had accused the player of chip-dumping. The casino had been warned about the player by a processor. After their own investigation they released the player’s funds.
08 May 848 Poker bWin.Party Player’s €2000+ balance was confiscated, casino said “suspicious play patterns”. Sorry, this site is part of the 888 group and we have a standing Warning regarding them and all their related properties: No Can Do.
08 May *Aladdin’s Gold RTG Player was asking that the casino return €800+ in deposits after the player’s winnings had been denied for suspected multi-accounting. The casino reviewed their data on the player and agreed to release the deposits back to the player. Resolved.
10 May *Club Gold Playtech Player claimed that winnings of €5200+ had been unfairly denied, claimed the Terms for a bonus had never been available. The Terms were available and clear about the restrictions on the bonus whether the player had been aware of them or not.
15 May *Red Rabbit Microgaming Another of the non-payment issues regarding this casino. Player had been promised payment several times, casino later claimed “technical difficulties”. As before, casino is Pending Rogue and a Warning was issued.
16 May *SlotoCash Rival, RTG Player claimed that the casino was stalling on a $700+ WD, had dragged things on for weeks. Casino reported and player eventually confirmed that the necessary payments had been made in full.
18 May *iNetBet RTG Player submitted a deluge of information the bottom line of which was that he had requested a $750 WD and he claimed the casino was stalling payment. Turned out the player had never properly submitted requested documents. Eventually he did so and was paid in full.
18 May *Spin Palace Microgaming Player’s complaint was that $10,000 in winnings was being wrongfully denied. The player later admitted to having taken an automatic bonus, assumed it was free money, never looked at the Terms and played restricted games.
20 May *Mr Green Betsoft, NetEnt Player complained that he’d been waiting six (6) days for his WD to be paid but hadn’t received it yet. Player was paid in full within ten (10) working days of the time he requested the WD. Resolved.
29 May *Casino Carre Oryx ? Player claimed that €12,000+ had been confiscated without reason. Player was identified as a multi-accounting fraudster.
30 May *True Blue Bingo Microgaming Player said that €19,000+ in winnings had been wrongfully denied. Player’s rap sheet at the casino was extensive, case closed.
31 May *Cherry Casino NetEnt, Playtech Player’s claim was that the casino was refusing to pay a €300+ WD. The player was a fraudster, also had multiple bogus PABs in different names.
02 Jun *Winner Casino Playtech Player reported problems claiming a RAF bonus, claimed the casino was uncooperative. Casino said the player had received the bonus but player was not available for comment. Assumed resolved.
03 Jun Slots of Vegas RTG Player claimed that payments totaling $5000 were being delayed and/or stalled unreasonably. Per our standing agreement with the casino group involved we forwarded the player’s details.
03 Jun *Cherry Casino NetEnt Player claimed that the casino had refused payment of €340 because of document issues. Turned out the casino’s concerns re the player’s documents were well founded: player was banned from Casinomeister for being a fraudster.
04 Jun *Spin Palace Microgaming Player’s complaint concerned problems with a £600+ withdrawal and uncalled-for abuse from the casino Service representatives. The casino reported that the player had been paid in full; player was unavailable for comment. Case assumed to have been resolved.
04 Jun *138Sungame Amaya ? Player claimed that winnings of £24,500 had been confiscated without justification. Casino showed evidence the player had falsified documents and was connected to a multi-accounting group: case closed.
05 Jun *Roxy Palace Microgaming Player had self-excluded at other casinos but wanted their deposits back from this casino. The player went AWOL, did not respond to our emails. Case closed.
07 Jun *Prime Casino Microgaming Casino had apparently locked the player’s account, denied winnings. This casino is on our No Can Do list: sorry, can’t help.
10 Jun *Wild Jack Microgaming Player had issues regarding self-exclusion. Jackpot Factory claimed the casino was no longer part of their group. Casino never responded to the player’s issue. A Warning was posted and casino was removed from the Jackpot Factory list.
11 Jun Old Havana RTG Player was having troubles with $3000 in withdrawals, believed the casino was stalling unreasonably. Player did not respond to emails or PMs but later did report having been paid in full. Resolved.
11 Jun *Vegas Sky Rival Player’s withdrawal of £200+ was denied because of other players from the same IP. This casino is on our No Can Do list: sorry, can’t help.
12 Jun *Vegas Slot Casino Microgaming Player complained that he had unknowingly violated the casino’s Terms because the Terms had changed sometime after he registered. We pointed out that players are expected to keep up to date with the Terms, the player did not respond. Case closed.
12 Jun Unibet Microgaming Player claimed to have won $5M+ in a Mega Moolah Jackpot, said he had pictures to prove it. The player’s pictures only proved that he had not completed the game and that no Jackpot win had yet been awarded. Case closed.
12 Jun *My Jackpot Casino Microgaming Player reported having troubles getting a €1000+ withdrawal processed. Neither casino nor player responded to our emails but the player later reported on the forums that payment had been received.
13 Jun *Betsson NetEnt Player claimed the casino was stalling on a €2300+ withdrawal. Seems the player was being a little impatient: payment in full was received within 5 working days.
13 Jun *Noble Casino Playtech Player reported the casino had confiscated winnings of £7000 because of “betting patterns”. Casino never responded to the PAB but the player later reported having received payment in full.
20 Jun Jackpot City Microgaming Player reported problems in a tournament where the casino appeared to have ejected the player from the tourney for pressing the “Re-Buy” button. The casino said they were getting a house expert to prepare a report on the player’s activity in the tournament. Still in progress.
25 Jun *Roxy Palace Microgaming Player reported problems with a €1300 withdrawal, claimed the casino was stalling and “trying to steal my money”. Turned out the casino have very good reasons for denying the player’s payment. Player kicked to the curb for fraud, case closed.
27 Jun *SlotoCash RTG Player claimed that they had unfairly been denied access to $2000+ winnings. Casino’s counter-claim was that the player had exceeded “max bet” restrictions. Play records supported this but the player refused to continue discussing the case. Case closed.
27 Jun Casino La Vida Microgaming A player claimed that her partner’s $87,000 win was being denied unfairly. Turned out the two had been sharing the same credit card in spite of the casino’s “one card, one player” rule. Sadly, case closed.
01 Jul *Slots Jungle RTG Player’s complaint was charmingly brief: “they blocked my ability to use bonus codes”. This casino is included in the Diceland/Rome Warning, PAB is “No Can Do”. Besides, if the casino says “no bonuses” then it’s no bonuses.
01 Jul *Platinum Play Microgaming Player claimed to have been unjustly accused of fraud by the casino. The casino had overwhelming evidence to prove their allegations. PAB closed and player baned from Casinomeister.
01 Jul Plaza Win Playtech Player claimed the casino was unrightfully confiscating winnings based on previous self-exclusions. This casino group requires players to submit a Letter of Authorization before they will discuss a player’s case with us. Player was informed but never replied.
01 Jul E-Casino Microgaming Player claimed the casino was not processing a withdrawal request and would not respond to emails. Player had submitted two PABs simultaneously, this one was set aside in favour of the other.
02 Jul 888.com Bwin.Party Player claimed that there was a serious discrepancy between what they had seen in live roulette and the game’s play records. There has been a standing Warning against this casino and its group for some time:”No Can Do”.
03 Jul Grand Parker RTG Player reported the casino was not paying a $1000 withdrawal. PAB was incomplete, player never responded: AWOL.
08 Jul Red Flush Microgaming Player reported that casino people had called family members, visited the player’s home without notice. Player wanted compensation. Apparently the casino had offered the player one or more bonuses to make amends which the player accepted. Why the player returned asking for more is unclear.
09 Jul *10Bet Microgaming Player had participated in a three-stage bonus offered by the casino, claimed the casino wasrefusing to pay €1400 in winnings. The player had not followed the proscribed procedure for the bonuses, had taken a later bonus which they were not yet entitled to. Stupid bonus plan but player’s fault for misusing it.
11 Jul *Slots Jungle RTG Player complained of non-payment, lies from Support personnel. This casino is included in the Diceland/Rome Warning, PAB is “No Can Do”.
14 Jul *Cleos VIP Room Amuzi Gaming? Player’s complaint was non-payment on winnings from an NDB. Casino’s reason had been “hedge betting” and max bet violations. Player’s issue boiled down to “what difference does it make if I do bet large?” We pointed out the applicable Terms and never heard from the player again.
16 Jul *Fortune Lounge Microgaming Player reported their balance and deposits had been confiscated at a number of FL casinos. The bottom line was that this was an advantage player and the casino invoked their aggressive “irregular betting” Terms to get rid of them. Sucks but them’s the Terms.
18 Jul Vegas Country Microgaming Player’s complaint was that they had been unjustly accussed of multiple accounts at the casinio. It appeared that the player DID have multiple accounts at Casinomeister. We asked about this we got no response then and nothing since: AWOL.
22 Jul EveryMatrix Casinos Proprietary, MGS Player had requested self-exclusion at one of the group’s casinos, wanted compensation for money they had later lost at other casinos in the group. The player did get most of their money back from the sister casinos. Resolved.
22 Jul *888Ladies Bwin.Party Player had self-excluded at the casino then some months later re-registered, played and won but was blocked from the casino soon after. There has been a standing Warning against this casino’s group for some time:”No Can Do”.
22 Jul Bet-At.eu Microgaming Player claimed they had been unfairly booted from the casino for having multiple accounts. The casino provided sufficient proof for us to verify, and support, their actions. Player banned from Casinomeister.
24 Jul *Bet-At.eu Microgaming Player had a dispute regarding bet restrictions which he had apparently violated. Player had taken his original complaint to the casino, they had cut a deal and the player had eventually busted out. Then he came back to complain about it again. Sorry buddy, you make a deal you live with it. Eventually banned from CM for being a PITA.
24 Jul *Luxury Casino Microgaming After an extended hiatus player tried to return to the casino but was blocked, casino said they had been identified as part of a fraudster group. Player’s PAB was incomplete. After several attempts to get the player to provide the necessary info the player stopped responding. AWOL.
26 Jul *Mummys Gold Microgaming Player reported that the casino had barred them for having multiple accounts which they denied. Casino confirmed the player’s activities with supporting evidence. Player was banned from CM for fraud.
30 Jul *Riverbelle Microgaming Player claimed that the casino was repeatedly adding bonuses to their account thereby continually increasing the wagering requirements. Player did not respond to emails or PMs, no choice but to set this one aside.
01 Aug *Winner.com Playtech Player had taken a £15 NDB and won £800+ but the winnings were denied on the grounds that restricted games had been played. The player admitted that they hadn’t read the Terms, argued that “they should be more explicit”. Perhaps so but that’s no excuse for not reading them.
02 Aug *CBM Sport BetSoft, NetEnt Player had taken a timed 48-hour bonus, played it part-way through and took a break. When they came back the winnings had been removed. Among other things the player was abusive to the casino staff, tried to blackmail them, then took a proposed settlement but denied having done so. Banned.
04 Aug Futuriti Global Gaming Player reported problems getting paid €1100+, casino claimed multiple account fraud. Casino said they were unable to share proof of their claims against the player. A Warning was posted. Soon after the player reported having been paid in full.
05 Aug *Lucky247 Microgaming Player claimed that the casino had refused to pay €550 on the grounds that the player had multiple accounts (father and son). Casino provided sufficient material to make it clear that the connections between the players was more than coincidence: case closed and player banned.
05 Aug *Win A Day Proprietary Player reported a snafu with consecutive bonuses, boiled down to a 1¢ carry-over which triggered an unusually high WR. Casino contacted the player but by that time the player had busted out. Casino gave a credit equal to twice the player’s original deposit.
07 Aug Sports Interaction Proprietary Player claimed to have won two consecutive jackpots of exactly $2400 each, said the casino played one but refused to pay the other. The player’s claim of two jackpots was only based on having received two letters of congratulation from the casino Support: ruled as a bogus PAB, player booted from Casinomeister.
11 Aug *Drake Casino BetSoft Player said the casino was stalling on payment of a $2000 WD. PAB was incomplete, player did not respond.
13 Aug *Maxino Microgaming, NetEnt PABer claimed the casino was unreasonably rejecting the documents submitted as part of the KYC process, wanted a refund of the original deposit. We looked at the documents the player was submitting, they did not conform to the casino’s clearly stated requirements. The player eventually did as the casino was asking and the refund was processed.
15 Aug GoWild Microgaming Player’s claimed the casino was in breach of their own Terms regarding payout times, wanted a full refund for the money lost while they waited for their WD to be processed. Player had previously filed PABs against non-Accredited casinos so this PAB was ruled as “No Can Do” under the “One Free Shot” rule.
17 Aug *32Red Microgaming Player claimed the casino was falsely accusing them of having multiple accounts. The player DID have multiple accounts, claimed them all as “absentee” family members. PAB tossed out and player banned from CM.
18 Aug Tipico NetEnt Player claimed the casino’s slots were behaving strangely, wanted us to test them out. Sorry, RTP verification is beyond the scope of the PAB process. This is clearly stated in the PAB FAQ.
19 Aug *Expekt various Player’s £800+ winnings were denied on the grounds that the player had self-excluded from a sister casino. The casino said that a review of the player’s account had been completed, payment in full was received shortly thereafter.
19 Aug Casino Rewards Microgaming Player posted on the forums regarding excessive amounts of spam from this casino group, was encouraged to file a PAB. PAB was incomplete, player did not respond.
20 Aug *Wild Jack Microgaming Player reported the casino was adding forced bonuses during the play-out of WR. Casino did not respond, a Warning was posted.
20 Aug Futuriti Global Gaming Player complained of being accused by the casino of exploiting a bug in one of the casino’s games. Player had previously been banned from CM for PAB fraud, had created additional account(s). When you’re banned you’re banned: case dismissed.
20 Aug *Casino Seiger BetSeft, NetEnt Player’s PAB was a claim that the casino was withholding €5000 in winnings but dragging the KYC process on unreasonably long. Player had previously been banned for multi-account fraud, banned again.
23 Aug *BlackDiamond TopGame Player claimed that a $4800 win had been confiscated for max bet violations but said there were no such restrictions in the Terms. We looked into it and found the max bet clauses clearly displayed and visible to anyone reading the Terms: case dismissed.
26 Aug iNetBet RTG Players complaint was that a $4200 WD had been split into two separate payments and that they were being charged for both. Casino’s payment processor had a $2500 weekly limit so the full WD needed to be split. Player later reported payment received in full with no additional charges levied.
27 Aug AdamEve Poker Games OS Player reported that the poker site had gone offline while holding more than $1M of player’s money including $5200 owed to the PABer. Emails bounced, casino side claiming there was nothing they could do, no one available to handle player issues: this one was well and truly dead in the water.
27 Aug Pink Casino IGT Player’s £200 WD had been denied and confiscated on the grounds that the player had self-excluded at a sister casino. Casino flatly refused to discuss this or any other player case, said they’d only talk directly to the player but then refused to do that too: candidate for the “No Can Do” List.
28 Aug *Casino Euro NetEnt Player claimed that €3000 was being wrongfully withheld. Casino said the player had violated max bet restrictions but player said no such Terms appeared on the Greek language site. Casino investigated and agreed with the player, no max bet restrictions had been published on the Greek site. Shortly thereafter player reported having been paid in full.
28 Aug *Intercasino Cryptologic Player claimed they had been looking at their bonus page and mistakenly clicked “Cancel” instead of “Exit” thereby losing their $1100 balance.. Player failed to mention that the casino had proposed a settlement which the player accepted and played out, then later rejected. Case closed.
29 Aug *Futuriti Global Gaming Player reported excessive delays and “document problems” while attempting to WD on €900 winnings. A Warning had previously been published because the casino refused to discuss player issues, not much we could do here to help the player.
29 Aug InetBet, etc various Player claimed the named casinos had ignored a previous self-exclusion request, allowed the player to re-register. Loses followed that the player was claiming should be refunded. In a number of cases the player had waited until the self-exclusion periods at the casinos had expired, then he re-registered. In the end casinos can’t be held responsible for protecting a player from himself: requests for compensation denied.
30 Aug Winner.com Playtech Player claimed the casino had failed to honour its VIP “cashback” policy, owed the player €500. Player had had a previous PAB against a non-Accred casino so this one is “No Can Do” per the “One Free Shot” rule.
30 Aug *Casino Euro NetEnt Player’s complaint was that the casino had denied winnings on the grounds of max bet violations but that the Terms did not allow for balance confiscation. Player admitted that they were not in the habit of reading the Terms and thus “I probably did break the Trerms”. Nuff said, case closed.
30 Aug *Parasino BetSeft, NetEnt PAB stated the that casino had not paid a €5000+ WD and had not cooperated with the player during KYC documents issues. Casino ignored the PAB, a Warning was posted, casino came back saying player would be paid in full but this was never confirmed.
30 Aug Casino Mate Microgaming Player complained that they had hit “Deal” in VP after having received a Royal Flush, said the casino should give him a break. The casino offered the player a small compensation gift which the player refused saying he no longer wished to discuss the case. Fair enough, case closed.
04 Sep *Betluck AliQuantum Player’s issue was that their balance was being withheld because of a bonus they had declined at the time of deposit. No response from the casino, ongoing.
06 Sep *Always Cool (AC) BetSoft Player claimed they had been wrongfully accused of multiple accounts, account locked. The casino said they investigated, found the player was innocent: account re-opened and balance restored. The player was unavailable for comment.
08 Sep Casino 770 IGT Player reported a series of problems trying to get paid, after months of frustrations they filed the PAB. Unfortunately the PAB was incomplete and the player did not respond to our emails. We had no choice but to set this aside.
09 Sep *Ace Live Visionary Player’s issue was that the casino objected to the player taking bonuses and then going all-in on the first bet. Whatever the merits of the OP’s case the casino never responded. A Warning was posted, casino is “pending rogue”.
09 Sep Crazy Luck Rival Player reported that the casino was stalling on payments. Sorry, this casino is on the “No Can Do” List list.
11 Sep Bet-At-Home NetEnt, MGS, etc Player claimed the casino had been withholding a €2300 WD for over six months. The OP got themselves banned on the forums before we had a chance to get started on the PAB. Case closed.
11 Sep Vegas Partner Lounge Microgaming Player had winnings confiscated at several VPL casinos, casino claimed the player had exploited errors in the games played. The case was ongoing for some time, later discarded when the player was banned from Casinomeister for PAB fraud (see Dec 2013).
11 Sep *NetBet aka Casino770 IGT Player reported a no-win situation where the casino required a deposit in order to cash out from a NDB but then forcibly applied another bonus which imposed new WR meaning the player could NOT cash out. Casino said the player should have declined the 2nd bonus BEFORE the deposit. This may have been stated in the Terms but it’s still a shite way to do things.
12 Sep Sun Vegas Microgaming Player reported having had winnings confiscated for having “exploited” errors in Dark Knight Returns. The player’s position was that the game had functioned as advertised. Ongoing.
13 Sep 88Asia88 ?? Player reported being locked out, repeatedly lied to and finally simply ignored after accumulating winnings of €20,000. Casino accepted the PAB, logged us into their Support system (which we could not access) and promptly ignored ignored us from then on. A Warning was posted.
13 Sep Emu Casino BetSoft, MGS, etc Player claimed the casino had failed to respect a weekly deposit limit, asked that all deposits that exceeded the limit be returned. The casino had updated their deposit limit system which had erased the old limits. The player was informed and compensated. Player set a new higher limit, then later decided that the old limit should have been reinforced all along. PAB rejected.
17 Sep *Ace Live Visionary Player reported that the casino had confiscated ”a few thousand euros” after claiming the player had shown “classic behavior of bonus abusers”. The casino did respond to the PAB but most of it made no sense. We tried to press the issue but the casino simply stopped responding. As previously mentioned a Warning was posted.
17 Sep *Club Gold Playtech Player had won €20,000, claimed he casino was stalling payments. Casino was investigating, that dragged on for two months. In the end they had nothing against the player and started regular payments. Player then complained that €5000 per month wasn’t enough, which was given all the consideration it was due.
19 Sep *Casino Splendido Microgaming PABer said that €17,000 had been confiscated. Casino’s initially said “multiple accounts” but that seemed inconclusive to us. Ongoing.
19 Sep Crazy Luck Rival Player had spent several months trying to get a £700+ WD processed. Casino claimed payment had been completed. Sorry, this casino is on the “No Can Do” List list.
21 Sep E-casino365 ?? Player reported severe problemswith a €1100 WD. Casino people were stalling forever and rarely responded to emails, dead chat, etc. In the end the Casino people said “Betapay stole our money” and that the player should chase them if they wanted to get paid. A Warning was issued.
24 Sep *Stack99 Oryx Casino had voided €5000 in winnings from the player’s account, claimed “bonus abuse”. Casino initially said “bonus abuse”, then collusion, then a fraud ring. They declined when asked to provide evidence. Warning issued.
24 Sep E-Casino AliQuantum, Microgaming PAB concerned problems with WDs, roughly €2200, which were stalled and then the player was locked out of the account. Casino was non-responsive. Casino did not respond to the PAB ??? pretty much their standard MO ??? but the player was paid in full within a few days.
26 Sep Crystal Casino Club Topgame Player’s $2000 WD was being delayed. After seven weeks of promises and inaction the player came to us for help. The casino ignored the PAB. A Warning was posted.
27 Sep *Starwin BetSoft, MGS, etc A noobie player had won €27.000 on a SUB. When they submitted their documents they were told they had multiple accounts and were locked out of the casino Player claimed that a family member had introduced them to the casino, hence the two accounts logging in from the same computer. The casino did not respond to the PAB.
28 Sep *10Bet Microgaming, etc Player took a SUB, ended the playthrough with €2300, asked for WD. Casino refused and confiscated the winnings on the grounds that the player had violated max bet rules. Player said “I didn’t play over max bet on purpose” and wanted the balance restored. Ongoing.
30 Sep *Jackpot.com Microgaming Player had been booted from the casino for “irregular play”, balance confiscated. Casino claimed the player was a fraudster which matched data we had on file. Player banned from Casinomeister.
02 Oct *Play Hippo BetSoft, NetEnt Player claimed that €2200 had been wrongfully confiscated, said the casino was retroactively applying a max bet rule. The max bet rule had pre-dated the player’s deposits. Also the player blatantly failed the KYC/documents process. Case closed and player banned for PAB fraud.
05 Oct Cleos VIP Room Amuzi Gaming? Player’s requested a $4000 WD. For 44 days they were repeatedly told “the check is in the mail, there is a wire transfer, or a direct deposit into my bank account.” Casino has not responded. Ongoing.
08 Oct *iNetBet RTG PABer said the casino had confiscated $500+ for activity on restricted games during bonus playthrough. Turned out the Terms had excluded some of the games the player used, player assumed that didn’t include theirs. Bad assumption. Case discarded because the player refused to respect the PAB FAQ.
09 Oct *Betway Microgaming Player’s said the casino was denying a $2200 WD saying the player had violated the max bet rules. Player claimed the max bet rules were unfair AND improperly enforced. PAB was incomplete and the player never responded: AWOL.
11 Oct All Star Slots RTG PAB said the casino stalled, then approved, then unapproved then did nothing about a $250 WD. Turns out the player failed the KYC process because of serious documents problems. Case closed and player banned.
12 Oct *Parasino BetSoft, NetEnt Player had won €17,000 on a €50 deposit. Casino had apparently said the WD limit would be limited to €1000 “because of the small deposit”. Several issues regarding this casino came in, the casino stuck us on their spam list and ignored them all. A Warning was issued.
13 Oct *Royal Vegas Microgaming Player had won roughly €1700 across a number or Fortune Lounge sites, casino had confiscated the lot for max bet Terms violations. The casino had ample evidence to bust this player for fraud and collusion. Case dismissed, player banned.
14 Oct *Bingo Hall Parlay, TopGame Player’s request for a $290 WD was refused, was told it needed to be either $200 or $300. Player tried later to WD $200 and waited nine weeks but still no payment. Player was later told that no such $200/$300 policy existed, asked for the record of his previous conversation but received nothing. Ongoing.
14 Oct Spin Palace Microgaming Player had been having problems with a WD, kept being asked by different Support agents for docs, etc. Ongoing, as far as we know the casino has not yet responded to this issue.
15 Oct Crown Europe Playtech Player had won ZAR2.7M (€178,000) but was told by the casino that they’d only pay 10%, claimed the player had violated (unspecified) Terms. This casino is on the “Not Recommended” list list as part of the Playtech “predatory Terms” issue. The best we could do is forward the player’s details and hope for the best. Nothing came of it.
15 Oct *Desert Nights RTG Winnings of $3500 were voided due to max bet Terms violations while under WR for a promotion. Casino has not responded. Ongoing.
17 Oct *Goldbet Amaya, Chartwell? Player complained that they just wanted to withdraw, were being asked time and again to provide documents. Players documents were highly suspect. In the end we decided to support the casino’s position against the player. Case closed.
18 Oct Parasino BetSoft, NetEnt Player had tried to WD €8000+, was repeated told payment was coming. When payment never arrived player was repeatedly told “verification takes time”. This had been going on for five months. See 12 Oct (above): Warning issued.
19 Oct Betspace Playtech, Microgaming Player had €1200 WD but the casino was not processing it. Documents had been provided and approved but no payment received. Casino first issued a statement that due to “restructuring” only most recent deposits would be refunded. They later said all winnings had been voided. A Warning was issued.
19 Oct Betspace Playtech, Microgaming Player’s WD was stalled, casino said it was due to “technical issues”. See above.
19 Oct LaRomere Betsoft, NetEnt Player had tried to WD€350, was told “your gameplay has been associated with negative patterns globally” and the player’s deposit was returned. To date the casino has not responded. Ongoing.
20 Oct *Casino Euro NetEnt Player claimed that winnings of €34,000+ were cancelled by the casino, deposits returned. The player had several inter-connected accounts at the casino, was booted for SUB abuse.
21 Oct Poker Time Microgaming Player said they’d submitted basic documents per the casino’s request, didn’t want to comply with their additional requests. We told the player that they needed to cooperate with the casino’s requests, never heard back. Player AWOL, case closed.
22 Oct *Vernon’s Playtech Hard to say exactly but it seems the player’s issue was that they had not received a bonus they had been told would be given. Sorry, can’t accept this PAB due to the “One Free Shot” rule.
24 Oct *Aladdin’s Gold RTG Player had failed several attempts to pass KYC document verification, €2000 was withheld accordingly. Casino was eventually able to complete the player’s document verification, account and balance were restored. We asked the player to confirm, no response.
25 Oct Casino440 Microgaming Player’s said the casino had a request for deposit limits but had done nothing to enforce it, wanted £22,000 in lost deposits returned. Player was blackmailing another casino, threatened chargebacks, etc: banned from Casinomeister, case discarded.
28 Oct Intercasino Cryptologic Player had self-excluded himself from several casinos, demanded compensation from the casino for “failure in duty of care”. Player had not requested self-exclusion from THIS casino, only account closure the procedure for which had not been completed. Case dismissed.
06 Nov *Betsson NetEnt Player claimed the casino had unjustly denied £5500+ in winnings, reasons unspecified. As it happened the casino had been quite specific about their reasons: rubbish info given on sign-up. We confirmed the casino’s claims, then booted the player for bogus PABs.
06 Nov Winner Poker Playtech Player reported having been locked out of their account for several months, unable to access a $21,000 balance. Player reported they had been paid back in full: resolved.
12 Nov *Real Vegas RTG Player was been endlessly stalled on a $800 WD, promises made but nothing happens, etc. Unfortunately this is a familiar story with this casino group, hence the Warning issued years ago. Sorry, “No Can Do”.
12 Nov *Major Tom Microgaming The first in a series of PABs regarding this casino, all related to a NDB promotion that attracted a lot of scammers. In this case the casino had confiscated $200 because of “negative information”. Turned out the player had participated in the bonus legitimately. Casino agreed to pay, player was unavailable to confirm that payment was received. Assumed resolved.
12 Nov *Major Tom Microgaming As above, this time the confiscation was €160. In this case the player was NOT a legitimate participant in the promotion, we supported the casino’s decision.
12 Nov Cabaret Club Microgaming Player reported winnings of €900+ confiscated without explanation. Palace Group suffered a bit of a melt-down in terms of handling player issues, this was one of them. Ongoing.
12 Nov *Epoca Casino Microgaming Player complained that the casino had confiscated most of their £33,000+ winnings on the grounds that they were under the Terms of their SUB which limited winnings to 6x the original deposit. Casino has claimed the player violated a number of Terms attached to the SUB. Ongoing.
13 Nov *Gala Bingo Playtech, etc Player was having issues getting a £18 WD. Player got paid. Resolved.
14 Nov *Europa Casino Playtech Player was having problems getting a WD from a SUB. This casino is on the “No Can Do” List. Sorry, can’t help.
16 Nov *Titan Casino Playtech Player felt the casino was endlessly stalling on a $9000 WD. Sorry, this casino is on the “No Can Do” List, can’t help.
19 Nov Winner Poker Playtech PAB issue concerned $2800 tied up by the casino for several months. Player eventually confirmed that they had received payment in full.
21 Nov *Major Tom Microgaming Another of this casino’s NDB bonus players, here the players balance had been confiscated. They would have been due the max WD limit of $250. We determined that the player was legitimate, asked the casino to proceed with payment. Player has confirmed payment received: resolved.
22 Nov *ReelSpin BetonSoft Player had apparently won $8500, tried to WD. Casino said they were flagged as”high risk”, canceled the winnings and returned the deposit. Player had a history of fraud activity. PAB was dismissed and player banned.
23 Nov *Major Tom Microgaming Another of this casino’s NDB bonus players, again the player would have been able to WD the max WD limit for this promotion. The casino has confirmed that the player will be paid once they provide the necessary documents. Ongoing.
25 Nov *Major Tom Microgaming As above. As above.
26 Nov *Aladdin’s Gold RTG Player claimed he was having problems with a $8500 WD. Turned out the player had an extensive history of fraud and chargebacks: case dismissed and player booted from Casinomeister.
27 Nov *All Slots Microgaming Player tried to WD, casino said “your withdrawal has been confiscated due to negative account issues” but offered no further explanation. Ongoing.
27 Nov *Ruby Fortune Microgaming Player had won £5000 on a SUB, was told that the max WD ??? at the casino’s discretion ??? was 6x the deposit. Player claimed they had been repeatedly told by Support that the full balance was available for WD. After a lot of “what’s happening” and no response the player finally reported being paid. Resolved.
28 Nov *NetBet IGT Player and their partner were long-time casino clients, never had problems. Player won £5000 and suddenly the casino says “no pay, multiple accounts”. Later they offered to pay 10%, no questions asked. Casino said the player DID have multiple accounts but that they’d pay anyway. ??? Whatever, player was paid so case closed.
30 Nov *All Slots Microgaming Player complained that they “may be experiencing symptoms of a Heart Attack” because of stress caused by the casino’s request for documents on a $100 WD. We asked the player to forward us one of the casino’s document requests, got no reply. Player AWOL and case closed.
03 Dec Bingo Liner LeapFrog Player complained that the site in question were cheats, wanted us to investigate, verify game fairness. Sorry, investigations of casino fairness etc are beyond the scope of the PAB process, as stated in the PAB FAQ.
03 Dec Rembrant Casino NeEnt, Betsoft Player claimed they had asked the casino to close their account because of gambling problems but the casino allowed them to re-open, and lose €3500, less than 30 days later. Player is seeking compensation from the casino for losses. Ongoing.
04 Dec *Ruby Slots RTG Player had received a number of casino promotions in the mail, played them, won $1200. When they tried to WD the casino confiscated the winnings on the grounds that the player had, but should not have, played more than one of the promotions. Ongoing.
17 Dec *Coral Casino Amaya, Crypto, etc Player claimed the casino had removed £1400 from their £2000 winnings on the grounds that the player had wagered on “low risk” games during bonus playthrough. Play records showed that the player had indeed played a low risk strategy after winning. Player did not respond to our emails: AWOL = case closed.
17 Dec *Slotocash RTG Player had requested $1000in WD, there were delays and the casino reported “unexpected delays”. Shortly thereafter the player’s issue was resolved and they were paid in full.
19 Dec *Betway Microgaming Player’s WD on £9000 was denied AND their deposits of £1300 were confiscated, casino cited their “low margin bets” Term. Casino later reported that they have reviewed the case and decided the player would be paid. Player has not yet confirmed.
20 Dec *Betat Microgaming, etc Player claimed that their €4900+ balance had been voided for “low risk betting”. Ongoing.
29 Dec Lucky Nugget Microgaming Player believed that Microgaming software was not random, used pre-fetched results and were therefore all dishonest games. Verifying whether the player’s claims were true or not is beyond the scope of the PAB process. Player’s concerns were forwarded to the casino but that’s where the PAB ended.
30 Dec *Bet Motion Microgaming, Playtech, etc Player’s winnings of €100 were denied on the grounds that the player was playing from a restricted country. Player complained that the Terms were not clear enough and that the casino should block players who shouldn’t be playing What the casino should or should not be doing isn’t the point. The Terms said the player’s country was restricted but they played anyway. Aware of the restriction or not the player IS bound by them. Case closed.
31 Dec Gold Luck Microgaming Player deposited, played without a bonus, won £4500. Casino confiscated the balance saying the player had “breached the promotional terms”. Submitted, ongoing.