Open	37
Closed	25

Online Casino Complaints Summary 2022

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB Status Explanation

New: Default Status when a Complaint is opened
InProgress: we’re working on the case.
WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
Resolved: Favorable to the User.
Closed: User’s Complaint was not successful.
Cancelled: Case was halted before a conclusion could be reached.

2022 Summary Complaints

Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Canceled
Created568	In Progress0	In Progress3	Waiting for Response3	On Hold0	Resolved301	Closed250	Cancelled11

2022 Complaints by Month

Month	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
December	Created44	New0	In Progress3	Waiting for Response1	On Hold0	Resolved25	Closed15	Cancelled0
November	Created48	New0	In Progress0	Waiting for Response1	On Hold0	Resolved16	Closed30	Cancelled1
October	Created53	New0	In Progress0	Waiting for Response0	On Hold0	Resolved28	Closed25	Cancelled0
September	Created52	New0	In Progress0	Waiting for Response1	On Hold0	Resolved27	Closed21	Cancelled3
August	Created40	New0	In Progress0	Waiting for Response0	On Hold0	Resolved15	Closed24	Cancelled1
July	Created31	New0	In Progress0	Waiting for Response0	On Hold0	Resolved18	Closed13	Cancelled0
June	Created47	New0	In Progress0	Waiting for Response0	On Hold0	Resolved25	Closed21	Cancelled1
May	Created60	New0	In Progress0	Waiting for Response0	On Hold0	Resolved34	Closed26	Cancelled0
April	Created39	New0	In Progress0	Waiting for Response0	On Hold0	Resolved20	Closed19	Cancelled0
March	Created60	New0	In Progress0	Waiting for Response0	On Hold0	Resolved37	Closed22	Cancelled1
February	Created34	New0	In Progress0	Waiting for Response0	On Hold0	Resolved20	Closed13	Cancelled1
January	Created60	New0	In Progress0	Waiting for Response0	On Hold0	Resolved36	Closed21	Cancelled3
Total	Created568	New0	In Progress3	Waiting for Response3	On Hold0	Resolved301	Closed250	Cancelled11

2022 Complaints by Casino Status

Casino Status	Created	New	In Progress	waiting for Response	On Hold	Resolved	Closed
Accredited	Created56	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Grey Zone	Created0	New0	In Progress 0	Waiting for response 0	On Hold0	Resolved0	Closed0
BFF	Created0	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Rogue - Not recommended	Created13	New0	In Progress0	Waiting for response 0	On Hold0	Resolved0	Closed0
Not Reviewed	Created499	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0
Total	Created568	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0

2022 Complaints By Casino

Casino	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
18Bet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
1Win	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
1bet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
24casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
32Red Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
4Crowns	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
5Gringos	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
7Bit Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
888Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
888 Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
AdmiralShark	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
AgentSpins	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
All British Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
All Slots Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Amigowins	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
AresCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Axe Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
All British Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Bet105.eu	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bet11888	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Bet365 Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
BetBigDollar	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
BetOriginal	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
BetWinner	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Betandyou	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betcoin	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Betflag	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betfred	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Betnomi	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Betobet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Betrebels	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BetVictor	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Betway	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betwinner	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Betzino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Biamo	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BitDice Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
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Bitsler	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bitstarz	Created5	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed5	cancelled0
BlackDiamond	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Blackjack Ballroom	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
BlackMagic	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Blaze	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Bobby	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BohoCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
BooCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Cashimashi	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Casino360	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
CasinoChan	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
CasinoEagles	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled1
CasinoFantastik	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Casino Friday	Created4	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed3	cancelled0
CasinoKakadu	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
CasinoLab	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
CasinoMax	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Casiplay Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Casitsu	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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Chipstars	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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CloudBet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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Ditobet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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Fafabet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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Swanky Bingo	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Tangiers	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Topbet.eu	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
TrueFortune	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Umit.puunar@gmail.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Unibet Casino	Created7	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed6	cancelled0
Uptown Aces	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VIPCasinoRoyal	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Va-Bank	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VegasCasinoOnline	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VegasRush	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Super Lenny Casino	Created11	New0	In Progress0	Waiting for Response0	On Hold0	Resolved7	Closed3	cancelled1
VirginBet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VoodooDreams	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VulkanVegas	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Wazamba	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
WebbySlot	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
WildCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
WildPharao	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Wildz	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
William Hill Casino Club	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
WilliamHill	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Winbigslots	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Winnerama	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Winown	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Winward	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Winz	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Wombat	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Wunderwins	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Yabby	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
YetiWin	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Yetiwin	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
YojuCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
YoloCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Zinkra	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
bc.game	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
casoo.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
cloudbet.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
iLucki	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
melbet.com	Created4	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed4	cancelled0
none_given	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed0	cancelled1
thunderpick.io	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
TotalTotal	Total Created335	Total Created0	Total In Progress0	Total waiting for Response 0	Total On Hold0	Total Solved170	Total Closed379	Total Cancelled

January

Casino	Status	Jurisdiction	PAB Type
Casino NordicBet	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says casino closed their account citing "suspicious activity" but refused to return the player's deposit. Conclusion The player had been asked for KYC documents and had failed to provide those. After further prompting they finally did, were paid, and their casino account was closed. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sloty	Status Resolved	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Self-exclusion issue, player claims they were not allowed to change their email address at the casino and that's why the SE they had in place failed. Conclusion We contacted the casino and they promptly returned the player's deposit in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Premierbet	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player claims casino "refused" to process their withdrawal. Conclusion The player's language skills were not good but they refused to get anyone to assist them. The player's requests were passed to the casino verbatum and left with them to respond to the player directly. Case closed

Casino	Status	Jurisdiction	PAB Type
Casino Winz	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player claims casino "refused" to process their withdrawal. Conclusion OP ignored the PAB rules, repeatedly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino StsBet	Status Closed	Jurisdiction UKGC	PAB Type KYC
Issue summary Player says the casino has refused to pay their withdrawal until they submit either a passport or drivers license, neither of which the player has. Conclusion The player had already gone to the designated ADR and they had ruled on the case. As this is binding, there is, unfortunately, nothing more we can do.

Casino	Status	Jurisdiction	PAB Type
Casino LordPing	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says they have been waiting short of two weeks for two withdrawals and the casino is non-responsive. Conclusion The player reported that they'd been paid in full and received a bonus for their troubles. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lapilanders	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Bonus
Issue summary Player says casino claims they cancelled a bonus -- but player denies this. Conclusion The player informed us that they'd worked things out with the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Gate777	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says winnings were confiscated with the casino claiming they broke bonus terms. Conclusion Player took their case to the casino's designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Winbigslots	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says that after a large win they were blocked from the site and attempts to contact the casino were unsuccessful. Conclusion Winbigslots claimed the player was abusive but provided evidence that showed nothing more than an irritated customer. They then claimed that they were a "one man operation" and had no resources for proper Customer Support. We expressed our sympathy and asked that the player be paid. Tumbleweeds! No further response. Unfortunately that's "case closed" here but a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Blaze	Status Resolved	Jurisdiction Curaçao 365/JAZ	PAB Type Self-Exclusion
Issue summary Player says they were allowed to deposit despite have self-excluded and that when they contacted the casino to complain and ask for their deposit back, they were banned. Conclusion Player received a refund on their deposits, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says they have been 10 for SoW procedure to conclude and would like the casino "to process my withdrawals whilst they continue with their checks". Conclusion The player and the casino hashed it out on the forums and privately, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says they've been waiting two months for withdrawal and their account has been blocked. Conclusion The casino didn't discuss the case with us but after a few attempts to prod them they paid the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RaccoonVegas	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says that after winning their account was closed and the casino did not respond to their attempts to contact them via chat or email. Conclusion No response from the casino to the player's issue. Case closed but a Casinomeister Warning will be posted to warn others.

Casino	Status	Jurisdiction	PAB Type
Casino FoxyBingo	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Player says that only when they requested a larger withdrawal did the casino "notice" that they were self-excluded at another casino in the group and block their account. Conclusion The casino gave us the "talk to the hand" treatment and insisted the player use IBAS, their "designated ADR". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playojo	Status Closed	Jurisdiction Malta (MGA)	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The crux of the player's claim against the casino was that the casino failed to follow their Responsible Gambling responsibilities. The evidence does not support this and the player has made a number of false claims against the casino in order to press their point. We cannot support the player's claims: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Fan-sport	Status Closed	Jurisdiction None/Unspecified	PAB Type Unknown
Issue summary Unknown. Conclusion This is the third PAB where the player has ignored the rules and refused to comply -- so this case is closed and we will not be accepting PABs from this player in future.

Casino	Status	Jurisdiction	PAB Type
Casino AdmiralShark	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says they accidentally deposited more than they intended but that the casino will not return the money without an active passport -- which they do not have. Conclusion Player did not respond to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino SilverOak	Status Resolved	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says the casino has refused their withdrawal requests citing "bonus mixing" and they won't give the player their contact information to discuss the issue further. Conclusion Player has been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Cancelled	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player reported non-payment then cancelled the PAB. Conclusion Case closed per request.

Casino	Status	Jurisdiction	PAB Type
Casino VulkanVegas	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that while waiting for a withdrawal, they've been locked out of their account and accused of using a VPN. Conclusion The casino reports that the player was paid in full; player stopped responding to us and so did not confirm.

Casino	Status	Jurisdiction	PAB Type
Casino Cashimashi	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that they requested the withdrawal three weeks ago and after a lengthy verification process, the casino is now saying that their withdrawal must be "checked" but they cannot say how long this will take. Conclusion Casino says case resolved and payment made. Player did not respond when asked to confirm this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino WebbySlot	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that after a substantial win the casino confiscated their winnings and closed their account. Conclusion Casino claims that it was their provider had flagged the player's bets as a violation of the betting Terms and returned the player's deposits. Player confirms that deposits were returned and that's pretty much were this ends. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Rocketpot	Status Cancelled	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary - Conclusion Player chose to post publicly -- PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino Setario	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that they are caught in a loop of requesting a withdrawal triggering a request for documents from the casino -- that their submission of documents is not acknowledged and the withdrawal is cancelled and then the whole process starts again. Conclusion The casino reported that the player's documentation had been accepted, the account verified and withdrawals approved. The player was unavailable to confirm. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mozzart	Status Closed	Jurisdiction Malta (MGA)	PAB Type Beyond Our Scope
Issue summary Player is asking for legal advice regarding problems they've had with the site. Conclusion Offering legal advice is beyond the scope of the PAB service. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BlackMagic	Status Closed	Jurisdiction None/Unspecified	PAB Type KYC
Issue summary Player says the KYC process is drawn out, irksome and the casino is unresponsive when contacted. Conclusion The casino never responded and the website seems to be toast, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Closed	Jurisdiction Kahnawake Gaming Commission	PAB Type Other
Issue summary Player says winnings were confiscated and casino accused them of having multiple accounts despite the second account belonging to their spouse. Conclusion Player repeatedly ignored the PAB Rules then accused us of working for the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JackpotCity	Status Resolved	Jurisdiction Kahnawake Gaming Commission	PAB Type Bonus
Issue summary - Conclusion Casino refuses point blank to discuss the matter with us. Case closed and a Casinomeister Warning forthcoming.

Casino	Status	Jurisdiction	PAB Type
Casino MondCasino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Bonus
Issue summary Player says that when they tried to withdraw, the casino accused them of "bonus hunting" and confiscated their funds. Conclusion The casino has terms against "bonus hunting" so the player decided to cancel the PAB. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spela	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The player had already submitted their issue to other arbitration services; in order to avoid chasing a moving target we won't get involved until all such ongoing efforts are finished (per the https://www.casinomeister.com/forums/help/pab-rules/ , item 1.10). Case closed, for the time being.

Casino	Status	Jurisdiction	PAB Type
Casino Locowin	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that despite their withdrawal being approved, they have been waiting since the beginning of December for their payment; at first the reason given by the casino was that their withdrawal was under investigation (despite previous approval), later they claimed they were "too busy". Conclusion Despite repeated attempts, the player did not respond to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says casino allowed them to deposit repeatedly despite knowing they were from a blacklisted country. Conclusion The player freely admitted to not reading the Terms and the problems they encountered thereafter are of their own making. Case closed.

February

Casino	Status	Jurisdiction	PAB Type
Casino MrSloty	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that despite being verified, their withdrawal is marked "pending" and the casino "refuse to explain why". Conclusion Casino never responded which is not a surprise as they're are claiming to hold a Curaçao license that does't exist. A Casinomeister warning will be posted in due course.

Casino	Status	Jurisdiction	PAB Type
Casino Casino360	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says they have been waiting 3 months for their withdrawals and that the casino either does not respond to attempts to contact them or keeps saying "soon" and that withdrawals marked "cancelled" will be done "manually". Eventually the player's account was transferred (without notice) from Casino360 to Bettilt.com Conclusion Bettilt finally responded only to say this is a Casino360 issue, in other words "we took over the user data base but not the user's problems". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsofVegas	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says the casino "has tampered with my transaction history" and that they have proof. They also claim they never took a bonus and are thus entitled to their full winnings. Conclusion The casino provided details of the player's transaction history and we saw nothing suspicious in it at all. Furthermore there was good proof that the player had taken a bonus and was thus subject to the bonus Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Parimatch	Status Closed	Jurisdiction Other	PAB Type KYC
Issue summary Player says they are having difficulty getting verified: that the casino keeps asking for the same or more documents and won't accept their national driver's licence. Conclusion Player did not respond or return to site. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet11888	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that after making a withdrawal request, their account was closed and the casino did not respond to any attempts to contact them. Conclusion The casino has shown evidence that payment was made, the player has disputed this but never responded further. Some evidence is required and none was shown: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player said that after months of play, their account was suspended and checks were done, but that it hasn't been re-opened yet. Conclusion The casino people refused to respond, case closed. A Casinomeister Warning will be posted accordingly.

Casino	Status	Jurisdiction	PAB Type
Casino Betway	Status Closed	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player says casino refused to pay them, but did not provide further details as to why. Conclusion Case closed as this casino will only discuss issues with their designated ADR.

Casino	Status	Jurisdiction	PAB Type
Casino Va-Bank	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says that despite a successful first withdrawal, the next was denied and the casino claimed they had multiple accounts and were using VPN. Conclusion The casino people never responded to the player's issue. Case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino HappySpins	Status Resolved	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player says they have been waiting over two weeks for the remainder of their winnings to be paid and that the casino closed their account for sending them too many emails. Conclusion Casino paid the player almost immediately, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betfred	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Player says they were only excluded after they deposited and that the casino will not return said deposit. Conclusion Player stopped responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotMadness	Status Resolved	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says that they were verified but when they contacted the casino via chat to ask why they hadn't received their withdrawal yet, chat instructed the player to create "an inclave account". The player did this during the conversation; afterwards, their original account was wiped clean and they were no longer able to get a response from the casino. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino BooCasino	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player scored a very large win but the casino only wants to pay out slowly. It would take almost 15 years for the player to receive it all! Conclusion Player currently has other people looking into this for him, case closed (for now).

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction UKGC	PAB Type Bonus
Issue summary Player says casino confiscated winnings and returned deposits, claiming "safeguarding" and bonus abuse. Conclusion The casino says they have evidence that the player's account was being used by someone else. Player will have to take their case to the designated ADR if they wish to pursue the matter. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpicySpins	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player claims casino confiscated part of their balance; casino says player spent the money. Conclusion Player stopped communicating with us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino WilliamHill	Status Closed	Jurisdiction UKGC	PAB Type
Issue summary Conclusion WillHill is hopeless when it comes to player complaints, all they ever say is "won't discuss" and "player must follow the Terms regarding complaints". Full stop. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino GoldenLady	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that despite their withdrawal being approved three months ago, they have still not received payment -- just promises of "soon". Conclusion No response from the casino to this player's issue, per usual for these guys. Case closed. The Casinomeister Warning against these guys will be bumped and refreshed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Affiliate says the casino refused to pay, first citing new Terms that were being retroactively applied, then requesting a bank statement saying their bank details had recently been changed (the affiliate says this is not the case.) Conclusion Casino paid in due course, case closed.

March

Casino	Status	Jurisdiction	PAB Type
Casino Slotocash	Status Closed	Jurisdiction None/Unspecified	PAB Type KYC
Issue summary Player's withdrawal has been denied because their passport has expired since the casino accepted and approved it a few months ago. Conclusion OP repeatedly ignored the PAB rules and our advice. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 4Crowns	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting over a month for their withdrawal while the casino advises patience. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Marathonbet	Status Closed	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player says that despite being verified, their account was suspended after they deposited and won -- and that they are unable to withdraw. Conclusion Player did not respond to basic questions about their case. This is a violation of the PAB Rules. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PuntCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type T&C Dispute
Issue summary Terms dispute: casino denied players withdrawal on the grounds that there were multiple accounts from one address but the player says the Terms say nothing about a single address and only limit a given player to a single account. Conclusion Thus far the casino has not responded to the player's issue. Unfortunately, the player did not respond to our request for further information. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 32Red	Status Resolved	Jurisdiction Gibraltar Licensing Authority	PAB Type Bonus
Issue summary Player says that despite requesting the removal of the remainder of a bonus, it still affected a subsequent win. Conclusion Player reports issue resolved.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Problems with affiliate payments. Conclusion Affiliate payments were received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino FortuneJack	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player complained of non-payment. Conclusion Player had previously been banned from Casinomeister for flaming the moderators. This time around they ignored the PAB Rules so ... adios cupcake.

Casino	Status	Jurisdiction	PAB Type
Casino Winward	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says they are receiving conflicting information: that their withdrawal "has been", then "will be" approved but at the same time their account was closed and they are unable to log in. Conclusion Player did not respond when asked for further information -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player reports excessively delayed payments on recent winnings. Conclusion After some KYC procedures and a bit of negotiations regarding withdrawal amounts the issue was resolved and the winnings were paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino VoodooDreams	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says that casino is refusing to pay winnings, citing a breach in Terms. Player counters that it is unreasonable to require "a player to know someone else in the same household has an account with voodoo dreams or any sister casino" as this would presuppose "psychic abilities". Conclusion Unfortunately, Voodoo Dreams won't respond to player issues.

Casino	Status	Jurisdiction	PAB Type
Casino Zinkra	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player has a dispute with the casino regarding cashback payments. Conclusion The casino says they reviewed the player's case and decided that payment was due. The player has since reported having received payment in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpinYoo	Status Closed	Jurisdiction UKGC	PAB Type KYC
Issue summary Player says their withdrawal has been stalled by a still ongoing, 3-week verification process. Conclusion This casino is part of the White Hat Gaming group, notorious for ignoring player complaints from 3rd party arbiters like us. True to form we received no response. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Cslotv	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Other
Issue summary Player says that the casino denies they won on a particular wager but they won't provide proof and they've stopped responding. Conclusion We looked into the player's claims but the casino denies the claimed bets took place and produced screenshot of the player's bet record to support that. Unfortunately that misses the point in that the player's issue was that their bets were being incorrectly recorded. The player did not have hard evidence to challenge the casino so we had no choice but to call it a draw and close the case.

Casino	Status	Jurisdiction	PAB Type
Casino Megapari	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player says that after winning, the casino claimed they had more than one account and cancelled their winnings. Player denies the claim and also says they are unable to withdraw the original deposit amount that was left in their account. Conclusion The casino says they've offered the player to have his deposits returned and that is a work in progress. Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MiamiClub	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says the casino is asking for excessive number of documents in order to avoid payment. Conclusion The casino has specified the KYC documents required but the player has already sent several different documents in an attempt to satisfy the casino's requirements. Player stopped responding to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Hallmark Casino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says the casino won't pay because of an issue regarding their email address. Casino claims to have a Curacao license but offers no further information on that license, probably an unlicensed casino. Conclusion The casino never responded to the player's issue. That's case closed here at Casinomeister but I will post a Casinomeister Warning against the casino for non-cooperation on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Gslots	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says they were given a variety of reasons by the casino for not paying their withdrawal. Conclusion Turned out the player got frustrated with the withdrawal problems they were having at the casino and they spent their money playing. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betwinner	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says the casino has asked for an excessive number of documents (online and by post) and still will not verify them. Conclusion After an inordinate amount of back and forth the casino finally reports that they have what they need to settle the case. We've asked the player to confirm that they have done so. Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino AllBritish	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says they have been banned by the casino and so is unable to withdraw what remains of their initial deposit. Conclusion The casino gave instructions for the player to withdraw their balance but the player never responded, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino STSbet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Bonus
Issue summary OP says their account has been closed but denies any wrongdoing. Conclusion STS refused to discuss the player's case saying only that the player "has already received all the relevant information and final decision regarding the complaint." If they won't discuss it there's not much to be done: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet105.eu	Status Closed	Jurisdiction None/Unspecified	PAB Type T&C Dispute
Issue summary Player says that after winning, their account was frozen and no further information given. Conclusion Casino reports player paid. Player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino YojuCasino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type TBD
Issue summary Player asked to have an old case reopened, it had been closed because they had gone AWOL while we were working on it. Conclusion We asked the player to assure us that if we opened the case again they would remain in contact with us while we worked on it: no response. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Justbit	Status Cancelled	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player says their balance has not been updated despite making a bitcoin deposit, support was not helpful and the issue remains unresolved two days later. Conclusion Player reports issue resolved.

Casino	Status	Jurisdiction	PAB Type
Casino AresCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that while they have been waiting for their withdrawal, they discovered that: "my deposits have been sent to travel companies in Kenya, they may not have a license, their games may be pirated and their telephone number is for a dating agency". Conclusion Ares is a long-time, rogue casino and the player ignored the PAB rules. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 5Gringos	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says casino closed their account accusing them of multiple accounts. Conclusion Despite repeated attemps, player did not respond to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BlackJackBallroom	Status Resolved	Jurisdiction Kahnawake Gaming Commission	PAB Type Other
Issue summary The player says their bank blocked incoming payments due to money laundering checks. Player requested further details on the payment provider, but that the casino has not responded to requests for this info after two weeks. Conclusion Casino claimed that payment to the player had been processed, We asked for confirmation from the player but never heard back. Assumed resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoChan	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player claims the casino closed their account and confiscated AUS$40,000 on false accusations of multiple accounts. Conclusion The casino showed evidence of multiple accounts although they were kind enough to return the player's deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says 1000 euros was removed from their balance and then their account was closed. Also, player reported a previous 1000€ payment was cancelled due to payment processor problems. Conclusion It took a few tries but LeoVegas paid the player in full. Case closed.

April

Casino	Status	Jurisdiction	PAB Type
Casino Betandyou	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says that they were verified but that during the process more than half their balance was confiscated and they received a physical letter accusing them, without details, of fraud. Conclusion Player did not respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Topbet.eu	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting 7 and a half months for their withdrawal. Conclusion The casino failed to respond to the player's issue in spite of several attempts to get them to do so. Case closed but a Casinomeister Warning will be issued against Topbet for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino VegasRush	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they've been waiting a month for their withdrawal. Conclusion VegasRush never responded to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino OlympusPlay	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting over 6 weeks for payment. Conclusion Player unresponsive -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Ignition	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type KYC
Issue summary Player feels they have been waiting too long for verification. Conclusion Casino people said the player's deposits were returned and the account closed "due to fraudulent activity and integrity of play". Typically we would pursue this but they also said that any further discussions would have to be between the player and Customer Service directly. So be it, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction Other	PAB Type Other
Issue summary Player says their account was closed without explanation and suspects it may have something to do with Ontairo licensing changes. Conclusion The casino provided info on the player's account fraud activity, case closed and dismissed.

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says casino "not crediting winnings". Conclusion The player had little choice but to take their case to the casino's designated ADR, it was more or less settled in the player's favour. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SunPalace	Status Closed	Jurisdiction Other	PAB Type Self-Exclusion
Issue summary Player requested self-exclusion and was told it was in place but the casino allowed to them to continue depositing and losing. Player has request deposit refunds but the casino is dragging its feet. Conclusion Evidence from the casino showed that the player had misrepresented their circumstances, had never asked for self-exclusion and had no evidence to show that they had. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Nucleonbet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says the casino cancelled their withdrawal with no reason given and now disconnects on chat when asked. Conclusion Player did not respond to us -- PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino Biamo	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Unknown
Issue summary Unknown -- have asked player to get help translating their casino complaint into English. Conclusion Misplaced spam attempt. Closed.

Casino	Status	Jurisdiction	PAB Type
Casino LtcCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Players says their account was blocked after a large win. Conclusion Player unresponsive, case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says casino closed their account for "breaking rules" but won't say which ones. Conclusion The casino says that payment to the player has been made. We've asked the player to confirm payment received but there was no response. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betobet	Status Resolved	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says that despite their account being vlidated, their larger withdrawal has stalled with the casino blaming a "software upgrade" and then claiming their complaint had been "escalated". Conclusion The casino claims that the player's withdrawal was paid: the player did not respond when we asked for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RollingSlots	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says they are unable to provide items requested by the casino for verification purposes. Conclusion For the second or third time this player has gone AWOL during a PAB. That's a clear violation of the PAB Rules and enough is enough: case closed and this player will no longer have access to the PAB service.

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says their email inbox has reached its limit and they are now having trouble communicating with the casino. Conclusion Per usual the casino won't discuss the case with outsiders. Given that there's no much we can do to assist. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Pulsz	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says their withdrawal is being denied because they have had to replace their bank card since depositing. Conclusion The casino did not respond to the player's issue. Case closed, but a Casinomeister warning will be issued in due course.

Casino	Status	Jurisdiction	PAB Type
Casino 18Bet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that after requesting a withdrawal, the casino accused them of having multiple accounts and confiscated the majority of their balance. Conclusion The casino provided good evidence that the player had multiple accounts, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Hazcasino	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that after depositing, they discovered that only one provider's games were available to them at this casino and they have been unable to withdraw despite providing their documents. Conclusion The casino says that they player's deposits were returned and withdrawn, player has not yet confirmed or denied this. Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino OceanBreeze	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they've been waiting over 2 months for a withdrawal and that chat only says they are "working on it". Conclusion Player did not respond to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoMax	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says that despite being verified, their winnings were canceled. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino MountGold	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Responsible Gambling
Issue summary Self-exclusion issue. Conclusion Player was refunded in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Winown	Status Closed	Jurisdiction Malta (MGA)	PAB Type Bonus
Issue summary Player says casino cancelled some of their winnings not in accordance with the casino's own Terms. Conclusion The Terms specifically say that "excess" winnings on a free spins bonus will be withdrawn from the player's balance up to and including the point where they withdraw their allowed winnings. Player's argument was that they should consider the winnings withdrawn at the point where wagering requirements are met. While this is morally defensible it does not reflect common practice within the industry. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 24casino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they've been waiting just under a month for their withdrawal, but the casino continues to advise patience. Conclusion The casino never replied to the player's complaint. Since there is nothing more we can do to help we'll have to close the case BUT a Casinomeister Warning will be posted against the casino for ignoring player complaints and non-payment of withdrawals.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoEagles	Status Closed	Jurisdiction None/Unspecified	PAB Type Unknown
Issue summary Unclear. Conclusion Player did not respond to our request for clarification. Case closed.

May

Casino	Status	Jurisdiction	PAB Type
Casino Bitcoincasino.io	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says that after making "significant" deposits they were asked to select a country during a logon and then their account was closed as they were not from an accepted country. Conclusion Player confirms that their deposits were returned, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betrebels	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that despite being verified twice already, the casino is asking for more documentation. Conclusion The casino replied to say that the player must provide SOW docs and that if they want to pursue the matter further they'll have to go to the casino's designated ADR. That's the end of the line for us on this one, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Gslot	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that despite being verified they have not received their withdrawal. Conclusion Casino people tell us the player was paid a couple weeks ago, waiting for confirmation from the player. Player did not respond when asked for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Yabby	Status Closed	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says a choosing a "suggested game" led to them violating Terms -- and questions the ethics of this. Conclusion The player did break the Terms but was concerned about the ethics of the casino's actions in recommending restricted games. A valid concern but chasing an unlicensed casino over breaches of ethics is well beyond the scope of the PAB process: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion Player used faked evidence to support their claims against the casino. Case closed and player banned from Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino 888Casino	Status Closed	Jurisdiction Malta (MGA)	PAB Type Bonus
Issue summary -- Conclusion This casino refuses to discuss player issues with us.

Casino	Status	Jurisdiction	PAB Type
Casino Betcoin	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says that after requesting a withdrawal, the casino accused them of breaking terms and refuses to pay. Conclusion The casino provided good evidence of multiple accounts. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player is having problems accessing the casino from their area but there is no explanation given and no obvious reason why that would be the case. Conclusion Player tried a different URL -- something to do with the new Ontario regulations -- and that seemed to work nicely. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino FortuneJack	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that despite their account being fully verified, they have not received their winnings -- only a return of their initial deposit. Conclusion The casino representative has replied and provided a good case showing multiple accounts and failed KYC. The player will have to clear this up with the casino on their own. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JacksPay	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player feels the casino is "withholding the withdrawals for no reason at all". Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted to warn other players that JacksPay is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Ditobet	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player says that depsite being verified, when they tried to withdraw they received an email saying their account was "blocked for breaking the rules". Player refutes the claim. Conclusion Ditobet suspended and cancelled bets on the match in question as is their right per the Terms. The player's deposit was returned. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Grandivy	Status Resolved	Jurisdiction UKGC	PAB Type Other
Issue summary Player says they've been "excluded" (banned?) and not paid their withdrawal. Conclusion Casino didn't respond but did pay the player. Also, oddly, they flagged the player as self-excluded -- NOT at the player's request -- and closed the account. That said the primary issue was resolved so case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says their withdrawals are bouncing back to the casino which claims the card used "cannot receive funds". The player says their bank claims this is not the case. Conclusion The casino people say the player was advised to use an alternate WD method and that they've processed several transactions now using that. Player did not respond to our request for confirmation -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary The player reported having payment issues, long term delays related to KYC and SOW. Conclusion In violation of the PAB Rules the player was posting freely on the forums regarding their complaint while we were trying to work on it with the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says their account has been closed and they are unable to access their balance. Conclusion Casino says they have a body of evidence against the player related to account fraud. Further pursuit of this matter will have to follow the procedure dictated in the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Yetiwin	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says they contacted the casino, telling them they did not have a UK license, were told they would get a "refund". Casino started asking for info they already have, then stopped responding entirely. Conclusion YetiWin would only say "we are not able to provide any information to third parties" and "Any information regarding player's activity can be provided only to the player". They completely ignored our offer to have the player contact them directly to authorize them discussing the case with us. Case closed. A Casinomeister Warning has been posted.

Casino	Status	Jurisdiction	PAB Type
Casino Betcoin	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says the casino has suspended their account and will not process their withdrawals accusing them of having multiple accounts. Conclusion Player had multiple accounts both at Casinomeister and at the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MrSloty	Status Closed	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player says they have been waiting for their withdrawal for over 9 weeks and that the casino just replies that there are checks being done. Conclusion No response from the casino: case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says they have had an outstanding withdrawal for over three weeks and that the casino has "decline[d] to do anything". Conclusion The casino has specified the documentation they need from the OP in order to proceed, the player has declined to do so. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mint.io	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says loss limits and "withdrawal button" do not work. Conclusion Player reports case resolved.

Casino	Status	Jurisdiction	PAB Type
Casino Playamo	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says winnings were confiscated by the casino as they had multiple accounts. Player says they thought the old account had been deleted. Conclusion Player did not respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Inetbet	Status Resolved	Jurisdiction Curaçao - Unspecified	PAB Type Technical Issues (Software)
Issue summary Player says they lost their free spins due to a technical malfunction in a game. Conclusion Casino gave the player a cash bonus, the player accepted it and played it. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Pokerstars	Status Resolved	Jurisdiction UKGC	PAB Type Source of Wealth
Issue summary Player says their account was restricted, then suspended and now they are stuck in an SoW process. Conclusion The casino restored the player's account, with restrictions. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Snabbare	Status Closed	Jurisdiction Malta (MGA)	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion Snabbare finally responded to say that they won't discuss the player's case: case closed. However, Casinomeister Warning will be posted to alert other players to Snabbare's non-cooperation on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino VegasCasinoOnline	Status Closed	Jurisdiction Other	PAB Type Other
Issue summary Player says casino blocked their account the day after they requested a withdrawal. Conclusion Player did not respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Resolved	Jurisdiction UKGC	PAB Type Other
Issue summary Player says they have been locked out of their account for over a month. Conclusion The casino paid the player but given the nature of the player's activities they also chose to close the player's account. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Amigowins	Status Closed	Jurisdiction None/Unspecified	PAB Type Responsible Gambling
Issue summary Player's issue seemed to be that they didn't like the behaviour of the casino staff and was being harassed by phone and email to deposit. Conclusion Other than asking the casino people to "back off" -- which we've done -- there's not really an actionable issue here, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says their account has been locked since January, that the casino informed them their account was "under review" and they would receive an email -- which has not yet appeared. Conclusion There was some persistent confusion as to what exactly the casino required from the player in order to proceed but eventually that got resolved: player was allowed to access their account and was paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Dogsfortune	Status Closed	Jurisdiction None/Unspecified	PAB Type Responsible Gambling
Issue summary Responsible Gaming issue. Conclusion No response from the casino, case closed. A Casinomeister Warning will be issued against them for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Norgesautomaten	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary TBD Conclusion We asked the player to describe the issue they wanted us to pursue but received no reply, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ignition	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Technical Issues (Software)
Issue summary Player says there were technical issues with a game. Conclusion Casino said compensation was given - - player confirms an amount was received - - and they consider the matter closed. They say any further discussions will have to be between the player and Customer Service directly. That's all we can do here, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says they've "had outstanding withdrawals with LeoVegas since December 2021". Conclusion The player was finally paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casumo	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says the casino wanted KYC documents from friends and family as part of their SOW verification. Conclusion Player reports that the casino has said they'll pay out and close their account, payment is apparently in progress. Update: player did not respond to our requests for confirmation of payment. As per PAB rules, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PowerCasino'	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The player did not respond, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player has provided documents in March for SOW and has since been told told to wait for an email. Player says they are frustrated at the lack of communication and the inability to make a withdrawal. Conclusion Player did not respond to us, so we have closed this complaint as per PAB rules and procedures.

June

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that despite being verified, they have been waiting for 3 weeks for their withdrawal. Player says the casino has given a variety of reasons for the delay. Conclusion To make a long story short, the player and the casino are trying to find a workable payment method. According to the casino, a method was found and the withdrawal paid. Player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction Malta (MGA)	PAB Type KYC
Issue summary Player reports they are unable to withdraw while waiting to be verified, but they are still allowed to deposit and play. (?) Conclusion The Videoslots tried to help the player but he won't cooperate with them. Player ignored the PAB rules regarding public posts while a PAB is in progress: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lapilanders	Status Closed	Jurisdiction Malta (MGA)	PAB Type T&C Dispute
Issue summary Player says casino confiscated winnings accusing them of breaching Terms. Conclusion Casino didn't respond to us and MADRE is not responding to the player, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino JooCasino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player won large at Joo Casino and is hoping for a faster payout schedule than the maximum monthly stated in the Terms. Conclusion The casino has reviewed the case but decided they're unwilling to grant the player an exception to the standard payment schedule, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betzino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion Complaint appears to be without basis. When queried, the player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoKakadu	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that after winning and documents being approved, they are still waiting to withdraw. Conclusion The casino says they see no problem with the player's account: documents are approved and withdrawals are being processed. We've asked the player to confirm this. Unfortunately, they did not reply. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RoyalPanda	Status Closed	Jurisdiction Malta (MGA)	PAB Type Self-Exclusion
Issue summary Player claims they told the casino(s) they had gambling addiction problems but was allowed to register and play at other casinos in the LV group. Conclusion This issue was originally started in 2021, the player posted this new Ticket in order to restart the old one. We've determined that there does appear to be reasonable grounds for re-opening the case so this Ticket will be closed in favour of continuing on with the original.

Casino	Status	Jurisdiction	PAB Type
Casino MbitCasino	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue, refunds requested from multiple Dama casinos. Conclusion The casino people have advised us that refunds have been issued, the player has confirmed that most of the refunds have been received. There is a some dispute about the amount owed back from one of the casinos but because of the details of those accounts and the claims being made we feel that is something the player will have to resolve with the casino directly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ignition	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Other
Issue summary Player says that requesting withdrawal trigged a review and that it's been 10 days now without an update from the casino. Conclusion After several attempts the casino people replied only to say that the player was in breach of the Terms and that all monies would be confiscated.

Casino	Status	Jurisdiction	PAB Type
Casino Bet365	Status Resolved	Jurisdiction Other	PAB Type Other
Issue summary Player says they were in the middle of play when they were suddenly locked out of their account. When they contacted the casino, they say they were told their account was under review and not to contact the casino again for 48/72 hours. Conclusion Player reported "bet365 support did follow up with me and apologized and made this right". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino WildPharao	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says that despite being verified, they have been waiting over a month to be paid and that the casino has now become unresponsive on chat and email. Conclusion The casino offered no response whatsoever to the player's complaint. Case closed but a Casinomeister Warning will be posted flagging the casino as non-responsive to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoEagles	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player's winnings were removed without comment or explanation from the casino. Conclusion The casino was not responding so the player decided to submit their complaint to other complaints services thereby ignoring and violating the PAB Rules (items 1.10 and 2.3). Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoEagles	Status Cancelled	Jurisdiction None/Unspecified	PAB Type Other
Issue summary -- Conclusion Duplicate of another PAB by same player.

Casino	Status	Jurisdiction	PAB Type
Casino Parimatch	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Bonus
Issue summary Player says part of their winnings have been confiscated as the casino says they have broken Terms. Conclusion Parimatch conveniently refuses to discuss player complaints. Case closed but a Casinomeister Warning will be posted in due course.

Casino	Status	Jurisdiction	PAB Type
Casino BetBigDollar	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that instead of bring paid a withdrawal, they were locked out of their account. Conclusion The casino has shown proof of payment but the player suddenly went AWOL and did not respond to questions regarding the payment, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino VIPCasinoRoyal	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player claims casino withholding winnings because they mis-typed their date of birth. Conclusion The casino claims that the player hasn't completed the wagering requirements and they say they've contacted the player with instructions. Player stopped responding to us -- PAB closed as per procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Facebook	Status Closed	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player says they were playing a game on Facebook and requested payment three times but the game provider just blocked their account. Conclusion Players on Facebook will need to use Facebook's Complaints procedure. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitcoincasino.io	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player is having a problem with apparently unauthorized bitcoin transactions. Conclusion The player reports that their account has been reinstated and their balance restored. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino VirginBet	Status Closed	Jurisdiction UKGC	PAB Type Responsible Gambling
Issue summary Responsible gaming issue. Conclusion Virgin is notoriously "talk to the hand" and only allows UK players to follow their prescribed "designated ADR" route specified in the Terms. Player so informed and case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Technical Issues (Software)
Issue summary Player said they won on a slot but it did not register. They do not have a screenshot as proof, but say there must be a record of it somewhere. Conclusion The casino records show that the player waited 7 hours before claiming there had been a problem with the game. The casino's play records show no such bet. Unfortunately without supporting evidence the player's case fails: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sunrise	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary PLayer says that after verification and approval of the withdrawal, the casino says their payment processor "is experiencing major delays and we cannot provide a time frame or date as to when you will receive your payment". Conclusion Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says casino has not fulfilled the "48 hours or less" promise in a recent email -- that it's been over a week and there's no sign their withdrawal is even pending. Conclusion Posh finally paid the player but not without a stiff transaction fee, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino NordicBet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that when they tried to withdraw, the casino accused them of violating their Terms and locked their account. Conclusion The Nordicbet people say they've checked and double-checked their evidence and their decision against the player is final. All deposits were returned so as unsatisfactory as that conclusion to the matter may be it's not an unreasonable one: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Olimp	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says their account was blocked a month ago and that they have been unable to withdraw. Conclusion Player was unresponsive, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betcoin	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player says casino has locked them out of their account, refuses to pay winnings, and says their "group" is under investigation. Player claims they are "just betting with some friends". Conclusion The casino provided good evidence of account fraud, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 24casino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that they have been waiting 3 months for their withdrawal and that the casino's only statement is "it will be processed soon". Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted against 24Casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino WilliamHill	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player claims William Hill used their account to place losing bets. Conclusion Vegas.WilliamHill redirects to WilliamHill -- unsurprisingly -- and WillHill is the original "talk to the hand" operator when it comes to player complaints. In other words "no can do" on this one, sorry. Case closed.

July

Casino	Status	Jurisdiction	PAB Type
Casino ManhattanSlots	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player claims there have been multiple unauthorized charges taken from their bank. The casino(s) has stopped responding. Conclusion The player was unable to provide enough data on the alleged unauthorized transactions for us to pursue this, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Coolcasino.io	Status Closed	Jurisdiction Other	PAB Type Responsible Gambling
Issue summary Responsible gambling issue. Conclusion Player did not respond to us, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JackpotCapital	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says that despite being a verified VIP and the casino publishing the win on their site, the casino confiscated their winnings and did not return their deposits, saying the player had failed "security checks". Conclusion The casino's actions against the player were based on evidence of player fraud and multiple accounts: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino FunClub	Status Closed	Jurisdiction None/Unspecified	PAB Type
Issue summary Awaiting summary. Conclusion Player enthusiastically ignored PAB rules. Complaint on hold until player explains themselves. Later: player did not respond, case closed,

Casino	Status	Jurisdiction	PAB Type
Casino Primaplay	Status Resolved	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says they were tricked into breaking Terms by the casino. Conclusion Seems the player received assistance from the casino in due course then reported their issue resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Inetbet	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says their winnings were confiscated and they were accused of multiple accounts. Conclusion The casino provided good evidence of the player's multiple accounts at the casino, repeated abusive behaviour toward casino staff and threats of violence and death against them. Case closed and player kicked to the curb.

Casino	Status	Jurisdiction	PAB Type
Casino Duelz	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary player says that they requested a withdrawal 3 weeks ago and submitted their documents but that the casino "ignored" their emails and has since blocked their account. Conclusion After weeks of no response from Duelz they finally replied to say that they would not discuss this or any other player complaint with us or any other 3rd party. So be it, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betflag	Status Closed	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player says they did not receive 2 withdrawals despite casino claim that they were paid. Conclusion Betflag refused to discuss the player's issue saying only that they player had to submit their complaint to them directly which, of course, had already been done. Case closed but a Casinomeister Warning will be posted regarding the casino's non-cooperation on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction Other	PAB Type Bonus
Issue summary Player feels they were not treated fairly with regard to bonuses. Conclusion The player's issue mainly involved having been bonus banned. Such matters are entirely up to the casino and beyond the scope of the PAB process. The best we can do is forward the details to the casino and ask would they please consider the player's request. After we had done that the player said they had taken their issue directly to the casino which is perfectly fine since we had done all we could do. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpinGenie	Status Resolved	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player says they have been unable to withdraw and the casino is unresponsive. Conclusion Casino said payments would be processed and contacted the player to say the same. Player left the building before confirming payments received. We'll assume that the issue was resolved. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LadyLinda	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says their withdrawal was never processed and when they complained, the casino closed their account. Conclusion LadyLinda did not respond which is unsurprising given the lack of a license. Case closed but a Casinomeister Waring will be posted alerting readers to the fact that they ignore player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino RantCasino	Status Closed	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says they are struggling with the SoW process at this casino. Conclusion Player went to a third party, asked that we put the PAB on hold, and eventually gave up and played their money away. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that payment of their winnings has been delayed too long. Conclusion It took a while for the casino to get the documentation they wanted but the player finally reported being paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Simppeli	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Self-Exclusion
Issue summary Player wanted our opinion on an old case. Conclusion Unfortunately his case was too old (3 years) and the designated ADR had already given a ruling: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsofVegas	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting over a month for their withdrawal, the casino has not responded to their emails and now they can't log in. Conclusion The casino provided solid evidence of widespread multiple accounts from this player: case closed and player banned from Casinomeister for PAB fraud.

Casino	Status	Jurisdiction	PAB Type
Casino Parimatch	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Self-Exclusion
Issue summary Player says casino refuses to blocke their account. Conclusion Parimatch refuses to discuss player complaints, case closed. A Casinomeister Warning will be issued in due course.

August

Casino	Status	Jurisdiction	PAB Type
Casino Ggbethome	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type T&C Dispute
Issue summary Player says they are having difficulty withdrawing un-played deposit. Conclusion We have heard back from the casino people on this and apparently the player has played their balance away. Confirming this with the player. Update: player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RubyBet	Status Closed	Jurisdiction UKGC	PAB Type T&C Dispute
Issue summary Player says winning were confiscated with the casino claiming: 'irregular betting patterns' and 'manipulation'. Conclusion The casino people chose not to discuss the case with us. We sent the player to the casino's designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PlayGrand	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says casino is forcing a 5-year "self-exclusion" on them and when they asked for their account to be closed and their data deleted, the casino refused. Conclusion Turns out the player had multiple accounts and as such the casino's actions were justified per the Terms. The retention of data is also justified given the player's violation of the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BohoCasino	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says they have been having a confusing and unproductive back and forth with the casino regarding withdrawal method. Conclusion Within 48 hours the player reported payments received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LordPing	Status Cancelled	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player concerned that they had not had a response from the casino while waiting to be verified. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player does "not agree" to the casino holding their winnings until after they have cleared SoW checks. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bobby	Status Closed	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says that despite being verified, they have not yet received their withdrawal. Conclusion The casino never replied to the player's issue in spite of several attempts being made to get their attention. Case closed but a Casinomeister Warning will be posted to alert players to the troubles they can expect at this casino.

Casino	Status	Jurisdiction	PAB Type
Casino FunClub	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player already had a PAB for this issue, opened this one, then asked us to close it. PAB closed. Conclusion Case closed at player's request.

Casino	Status	Jurisdiction	PAB Type
Casino Fafabet	Status Closed	Jurisdiction UKGC	PAB Type Bonus
Issue summary Player says they received an email with a cashback bonus offer but no Terms were referenced; the player claims they played, lost and asked for their cashback, whereupon the casino said they did not qualify and sent them a link to the Terms. Conclusion Fafabet claims that there was a link to the Terms included in the email. The player says the link was there but was non-functional. The player has been referred to Fafabet's designated ADR to pursue the case further per the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BetOriginal	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary KYC seemed to be taking too long. Conclusion The player was eventually paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino JacksPay	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary OP says the casino has become unresponsive since they submitted a withdrawal request. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BetWinner	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says they are only able to place minimal bets, they receive no response to their validation documents and they are unable to withdraw their winnings. Conclusion Player stopped responding to us so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino WilliamHill	Status Closed	Jurisdiction Other	PAB Type Other
Issue summary Player says they haven't been able to log in for half a year and that when they contact support, they are told to wait for an email that never arrives. Conclusion William Hill is completely non-responsive to player complaints from a third party, so we are unable to help.

Casino	Status	Jurisdiction	PAB Type
Casino LocoJoker	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that despite being verified twice and having two security checks, they still have not been paid their withdrawal. Conclusion Player was unresponsive to questions regarding their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BitDice	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type KYC
Issue summary Player feels the KYC process is being unnecessarily delayed. Conclusion Player has not responded to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsPalace	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says they made three deposits, all of them came out of their bank account, but only one appeared in their casino acount. Conclusion No response from the casino after several attempts, case closed. A Casinomeister Warning will be posted to warn players that SlotsPalace is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino SunVegas	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says that verification process interrupted game play and they would like to be compensated more generously than the casino's initial offer. Conclusion Player violated the PAB rules and failed to respond to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino ClubVulkan	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says a large amount was deposited by their child -- who is underage -- and that no KYC checks were done. Conclusion The casino people never responded to the player's issue. Case closed, but a Casinomeister Warning will be issued against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino MBitCasino	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Casino claimed the player had multiple accounts and returned their deposit instead of paying requested withdrawal. Conclusion The casino provided good evidence that the player had created and used multiple accounts: case closed. Player came back to accuse us of corruption and fraud: player boot off Casinomeister for being a PITA.

Casino	Status	Jurisdiction	PAB Type
Casino VulkanVegas	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Unknown
Issue summary Awaiting English summary. Conclusion The player failed to respond to basic questions we had for them, in violation of the PAB Rules. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Konung	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Bonus
Issue summary Casino claims player broke Terms regarding bonus, player claims the Terms in question were not available in his language. Conclusion The casino stands firm on their decision against the player on the grounds that the English version of the Terms have (pretty much) always said that "the English version of the Terms prevails over other language versions" and the bonus Terms in English were clear. If the player wants to pursue their case they'll have to take it to the licensing body because the casino isn't going to budge otherwise. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betnomi	Status Resolved	Jurisdiction Curaçao 365/JAZ	PAB Type Other
Issue summary Player says casino received the deposit but denies doing so. Conclusion Casino acknowledged and returned the deposit. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playzee	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says they've been waiting since June for a withdrawal. Casino claims they have been in contact with player; we have requested confirmation of this. Conclusion Player did not respond to us, so case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JackpotGuru	Status Closed	Jurisdiction Isle of Man	PAB Type Payment Issues
Issue summary Player says that after winning the casino issued "fake allegations" and closed their account. Conclusion Player did not respond to us, case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Duobetz	Status Closed	Jurisdiction N/A - Site Closed	PAB Type KYC
Issue summary Player says that after submitting documents for verification, their emails were "ignored" and their account blocked. Conclusion No response from the casino after several attempts, likely due to the fact that this casino has apparently closed. Unfortunately there's nothing further we can do here. Case closed.

September

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that despite sending in the requested ID a month ago, their account has been "de-activated", they have not received their withdrawal and the casino has become unresponsive. Conclusion Mr Vegas won't discuss player complaints so the player took their case to the casino's designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsMagic	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that they have been waiting a week for their withdrawal and that the casino has become unresponsive. Conclusion Player reported having received full payment from the casino, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RubySlots	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says says casino insists they need to accept withdrawal in bitcoin despite not having any experience with crypto. Conclusion RubySlots is a Virtual Casino Group property, the player needs to contact the Virtual representative for assistance. Player stopped responding to us, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AgentSpins	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player believes the casino to be a "scam" and would like their deposits back. Conclusion Player stopped responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Stake.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player claims casino's games are "rigged". Conclusion Less than 24 hours later the player submitted another Ticket with virtually the exact same details: this Ticket is closed in favour of the new one.

Casino	Status	Jurisdiction	PAB Type
Casino SunriseSlots	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says their withdrawal was approved over a month ago, but since then the casino has repeatedly claimed they are "having delays with our BTC payments". Conclusion We've attempted several times to get the casino to respond to the player's case, they never did but at least they did contact the player and paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Energybet	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player has been unable to satisfy the casino's "multitude of request for very intrusive paperwork" in order to receive their withdrawal. Conclusion Casino says player has been paid in full; player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino LuxuryCasino	Status Closed	Jurisdiction Kahnawake Gaming Commission	PAB Type T&C Dispute
Issue summary Player claims that their $30,000 win was wrongfully denied for T&C violations. Conclusion Player was unresponsive. Also, the case was heard by the licensing body and ruled in favour of the casino. The evidence showed multiple Terms violations including multiple user accounts. Since the player misrepresented themselves and their case to us they are barred from further use of the PAB service. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Pulsz	Status Closed	Jurisdiction None/Unspecified	PAB Type KYC
Issue summary "I went through the verification process and I have emails to prove that I was verified but they claim that I can't get my winnings because I can't get into my Facebook account." Conclusion Casino only responded to say "we are not allowed to disclose any information regarding the player in question". This casino is apparently unlicensed so "not allowed" by whom? They ignored our offer to have the player send them a letter requesting that they discuss the case with us. In any case we're at a dead-end on this one so case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says they encountered a problem with a game. Conclusion The player's account of the situation combined with evidence from the casino showed that this almost certainly was a legitimate game error. The casino chose to refer the player to the Terms which absolves the casino of any responsibility in such cases. The player accepted this and requested the case be closed.

Casino	Status	Jurisdiction	PAB Type
Casino LuxuryCasino	Status Closed	Jurisdiction Kahnawake Gaming Commission	PAB Type Other
Issue summary Player appears to have submitted 2 PABs for the same issue. Awaiting clarification. Conclusion When asked to clarify, the player did not respond. Case(s) closed.

Casino	Status	Jurisdiction	PAB Type
Casino 888Casino	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player claims that Live Roulette at the casino was being manipulated to remove a player's winning results. Conclusion 888 is 100% non-cooperative on player complaints, we had no choice but to send the player back to the casino's Terms for guidance of pursuing a complaint. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Melbet	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player claims the "operator settled my bet incorrectly". Conclusion Player has requested we close this ticket. Done.

Casino	Status	Jurisdiction	PAB Type
Casino Inetbet	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Other
Issue summary The player was unhappy that they had been denied bonuses and that a withdrawal to Neteller had never really been attempted. Conclusion As it happened Neteller had cancelled the deposits and requested smaller amounts be attempted. The player meanwhile had cancelled their withdrawals and spent their balance. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino KingBilly	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says that despite being verfified, they are not able to withdraw their winnings -- the casino re-requested their ID and is now doing a game provider check. Conclusion All issues were promptly resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wunderwins	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says that they requested a withdrawal nine days ago and submitted their documents but the casino has been completely unresponsive. Update: player reports they have now been verified. Conclusion Player reported payment received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitdice	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says they have been waiting two weeks for a withdrawal. Conclusion Player stopped responding, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Closed	Jurisdiction Other	PAB Type Self-Exclusion
Issue summary Self-exclusion issue: the player claims their previous SE was ignored when they re-registered at the casino, "I entered one digit wrong in my zip code". Conclusion It turns out the player did indeed "entered one digit wrong in my zip code" but they also changed or altered every other bit of personal information when they re-registered. The player's claim against the casino is rejected and the case is closed.

Casino	Status	Jurisdiction	PAB Type
Casino Roaring21	Status Resolved	Jurisdiction Curaçao 365/JAZ	PAB Type KYC
Issue summary Player says they are being asked to produce an image of a 5-year-old piece of identification they no longer have. Conclusion Casino confirmed that the issues with the players KYC docs had been cleared up and the account was confirmed. Player reported that was true. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Roaring21	Status Resolved	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says they have been waiting for a withdrawal "for a long time" and that there is "an excuse every day". Conclusion The casino people say they had to wait for KYC to be complete because there was another related account involved, all done now. Waiting for player confirmation. Player did not respond to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino LVbet	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says they are having dificulty with SOW documents being rejected. Update: player reports documents have just been approved and are now being reviewed. Conclusion Player was paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction Malta (MGA)	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The casino says the player re-registered using different personal details thereby violating the Terms. The player will have to take this case to the casino' designated ADR if they wish to pursue it further. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casitsu	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says they have a history of problems with withdrawal requests and have had a large number of documents rejected. Although all their money has been played away they feel the casino treated them improperly. Conclusion Turned out the player had multiple accounts at the casino, had been warned several times to cease and desist, and had a habit of all-caps abuse with the casino staff. We too received some of the same. Needless to say nobody involved wanted more of this so the player was sent on his way. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Gammix Group	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says they have opened accounts and deposited with a number of casinos in this group before receiving an email telling them their accounts were closed because they are in a restricted country. Conclusion Neither the individual casinos nor the casino group replied to the player's complaint. Case closed but a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says they used a 3rd party funding source, won, requested a withdrawal, submitted documents for verification process and the casino closed their account and returned their deposit. Conclusion The casino says they have convincing evidence that the player is running multiple accounts which is an obvious violation of the Terms. If the player wishes to pursue the matter the casino says they'll have to contact the regulator. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betvictor	Status Resolved	Jurisdiction UKGC	PAB Type Source of Wealth
Issue summary Player says they had a lot of conflicting information given to them during the SOW process -- they would now like their account closed and their money returned. Conclusion The casino claims the player has been paid and the account balance is 0; player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino Rollbit	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Technical Issues (Software)
Issue summary Player says that they took insurance on a bet, lost, but insurance was not paid. They claim this happened more than once. Conclusion The casino had gone to the game provider -- Pragmatic -- to confirm that there was no trace of the technical issue the player claimed. We did the same and they confirmed it again. That's about the best we can do. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AllBritish	Status Resolved	Jurisdiction UKGC	PAB Type Source of Wealth
Issue summary Player feels the casino has "been provided with sufficient [SOW] documentation" even though they are still asking for more. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Dolcevita	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Other
Issue summary Casino rep was looking for a place to post their bumff. Conclusion Sent the rep to Jelena, our Accounts Manager.

Casino	Status	Jurisdiction	PAB Type
Casino Bambet	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says they are having difficulty with verification. Conclusion The casino confirmed that verification had been completed and the player had since been back at the casino. The player was asked to confirm this but never responded. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 32Red	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion Player did not respond to our questions -- case closed.

October

Casino	Status	Jurisdiction	PAB Type
Casino TrueFortune	Status Resolved	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting weeks for their withdrawal. Conclusion Player reports that the payment has been received. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AllSlots	Status Resolved	Jurisdiction Kahnawake Gaming Commission	PAB Type Payment Issues
Issue summary Player says they have not been paid their withdrawal. Conclusion The player was paid within 48 hours. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting for a series of payments, the first of which was due over 2 months ago. Conclusion The casino reports that the player has been paid in full, player confirms this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wildz	Status Closed	Jurisdiction Malta (MGA)	PAB Type Technical Issues (Software)
Issue summary Player reported a technical problem to the casino months ago but still hasn't received a satisfactory response. Conclusion No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Wildz is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Winnerama	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that despite being verified, their withdrawal remained pending for a month and then their account was closed. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino MrVegas	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says deposits were not credited to their account but that the casino claims their issue was resolved. Conclusion Player did not respond to us. This is the third time they have submitted a PAB and then become unresponsive; we will no longer accept PABs from them as this is a repeated rules violation.

Casino	Status	Jurisdiction	PAB Type
Casino Duelz	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player claims that the casino closed their account after they requested a withdrawal and is now asking for documentation from a 3rd party that the third party says doesn't exist. Conclusion Player abandoned their case so we've closed it.

Casino	Status	Jurisdiction	PAB Type
Casino 1bet	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player claims that after some difficulty with their card, the casino now says "provider does not allow such payments". Conclusion Player reports they have been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino BlackDiamond	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type KYC
Issue summary Player says that they have been unable to upload documents via the website and has been waiting for weeks, but the casino has not been of assistance. Conclusion Player stopped responding to us so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino Inetbet	Status Closed	Jurisdiction Curaçao - Unspecified	PAB Type Payment Issues
Issue summary Player claims their country was added to list of restricted countries after their winnings were denied. Conclusion As it happens the player was not wrong. The casino had mistakenly omitted adding the player's country to the list of restricted countries. Trouble is it would be a violation of the player's country's laws for the casino to pay the player so there's not a lot to be done here. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RichCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says their withdrawal request was declined and their balance confiscated, with the casino claiming the player was a "Bonus Abuser". Conclusion The casino offered no response to the player's complaint. Unfortunately we'll have to close the case and move on but a Casinomeister Warning will be posted against the casino to alert player to the fact that Rich Casino is ignoring player issues.

Casino	Status	Jurisdiction	PAB Type
Casino 1Win	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says their account was closed leaving them no longer able to access their balance. Conclusion We received no response from the casino regarding the player's complaint. Case closed but a Casinomeister Warning will be posted to alert other players to the difficulties they can expect at 1Win.

Casino	Status	Jurisdiction	PAB Type
Casino 7Bit	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Bonus
Issue summary Player says bonus wasn't paid out despite appearing as "paid". Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says that 2 months ago their "levels of loyalty XP ... simply disappeared". Conclusion The player's loyalty points were restored. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary The casino was asking the player to provide KYC documents over and above the usual but the player couldn't be bothered. Case in progress. Conclusion In the end the player was unable to provide satisfactory documents in a timely manner. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SpinYoo	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player feels the withdrawal limit in the casino's Terms is too low. Conclusion The casino quoted their Terms and declined to make an exception for the player, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Genesis	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says they have repeatedly sent in their documenation but after a week they still have not received their winnings. Conclusion Casino reports player's withdrawal paid. Player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino FunClub	Status Closed	Jurisdiction None/Unspecified	PAB Type Bonus
Issue summary Player says casino claims player broke bonus Terms; player refutes this. Conclusion Player stopped responding to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFantastik	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player claims their balance was unfairly confiscated with the casino claiming a breach of Terms. Conclusion The casino gave no reply to the player's issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting a year for a withdrawal. Conclusion It took a while but the player reports having been paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 4Crowns	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting for two months for their withdrawal but received nothing but "excuses". Conclusion This casino is a notorious rip-off joint and it seems they're merrily continuing in that same manner: they've ignored this case and offered no reply whatsoever. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Facebook	Status Closed	Jurisdiction None/Unspecified	PAB Type Unknown
Issue summary Player said "casino does not load or payout it a timely fashion ... Changes rules to payouts on the fly", etc but never identified the casino nor gave proper account ID info. Conclusion Player did not respond to our request for further info and clarification -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Stake.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion Stake never did respond properly to the player's issue. Case closed but a Casinomeister Warning will be posted against them for non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino FruityCasa	Status Closed	Jurisdiction Malta (MGA)	PAB Type Bonus
Issue summary Player did not receive the bonus they felt entitled to. Conclusion Player ignored the PAB Rules and started posting again on the forums because he didn't like what he heard from the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Replatz	Status Resolved	Jurisdiction Other	PAB Type Responsible Gambling
Issue summary Player says casino allowed them to bet past their limit. Conclusion Although the casino did not respond to us directly they did approach the player and settled the matter. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player feels the Terms regarding max bet limits were too hard to find and the casino should have blocked him from placing bets that would violate the bonus Terms. Conclusion The casino provided good evidence of the player's "max bet" violations, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wombat	Status Closed	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player says they've been denied their winnings and their deposits have been returned with the casino citing "irregular playing patterns" Conclusion The casino said the player must file their complaint with the designated ADR specified in the Terms. Such is life for UK players with the UKGC. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Highroller	Status Resolved	Jurisdiction Other	PAB Type Payment Issues
Issue summary Player claims casino withholding withdrawal under false pretences. Conclusion The casino people did respond to us that payment was in progress and the player confirmed it. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playojo	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Source of Wealth
Issue summary Player says the casino keeps rejecting their documents and will not process their withdrawal. Conclusion The casino has replied to specify the document required to proceed. Player submitted the doc and the casino paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RichCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary The casino had accused the player of "bonus abuse" and confiscated their winnings. Conclusion The casino offered no response whatsoever to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Replatz	Status Resolved	Jurisdiction Administrazione Autonoma (AAMS)	PAB Type Responsible Gambling
Issue summary Player reports that when their weekly self-set limit was reached, the casino "suggested" that they increase it. Conclusion Player says the casino has returned the funds.

Casino	Status	Jurisdiction	PAB Type
Casino Highstakes	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type Payment Issues
Issue summary Player says the casino refused their withdrawal and confiscated their balance. Conclusion The casino claims that it's their policy to not discuss "financial matters" regardless of whether the player approves it or not. Case closed, but a Casinomeister Warning will be posted against them for effectively ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Stake.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player claims casino's games are "rigged". Conclusion Testing games fairness and suchlike is beyond the scope of the PAB service, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino WildCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says the casino denied a recent withdrawal request as they required a "relationship explanation" but has not been in touch since. Conclusion Player did not respond to us -- case closed.

November

Casino	Status	Jurisdiction	PAB Type
Casino DreamsCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type T&C Dispute
Issue summary Player says that withdrawal request was denied and winnings were voided with the casino claiming the player broke Terms. Conclusion The casino provided good evidence that they player had multiple accounts. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 888sport.com	Status Closed	Jurisdiction To Be Determined	PAB Type Other
Issue summary Conclusion 888 has a longstanding policy of ignoring player complaints that come to them from third parties. A warning against them was posted in 2012 and still applies.

Casino	Status	Jurisdiction	PAB Type
Casino ChumbaCasino	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary "Their slots have gotten way too tight in the past 6 months." Conclusion Despite being asked more than once, the player did not clarify what exactly they wanted us to do for them.

Casino	Status	Jurisdiction	PAB Type
Casino N1 Casino	Status Closed	Jurisdiction To Be Determined	PAB Type Source of Wealth
Issue summary Player says casino has refused withdrawal request and is requesting SOW documents dating back 6 months. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino YoloCasino	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Bonus
Issue summary Player says their winnings have been voided with the casino claiming a violation of Terms. Player denies this. Conclusion The casino returned the player's winnings and the player was free to withdraw their balance. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino JammyJack	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player says they are unable to access the casino website so can't withdraw their winnings. Conclusion We finally did get through to the casino people but all they would say is "cannot discuss a player's account with a 3rd party". We offered to have the player contact them to explicitly give permission to do so but they only repeated the same "can't discuss" BS. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Chipstars	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Other
Issue summary Player says they did a lot of KYC and finally received the "all good" from the casino but their account was promptly locked and the casino won't reply. Conclusion The player had said they'd began legal proceedings on this case and as such we withdrew our participation. Now they say there are no legal proceedings and never were but the evidence shows that a "lawyer" had threatened the casino with legal action. The player probably lied about there ever being a lawyer and they certainly lied about there never being a legal threat against the casino. Liars don't get PAB service, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Conquestador	Status Closed	Jurisdiction Malta (MGA)	PAB Type KYC
Issue summary Player says they want to withdraw but are having problems with verification. Conclusion The casino claims "we are unable to discuss an account with anyone other than the named account holder." This is quite untrue, the casino CAN discuss player issues where the player has given their consent, but there is nothing forcing them to do so. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PlatinCasino	Status Closed	Jurisdiction UKGC	PAB Type KYC
Issue summary Player says they have been waiting for verification for over a week and now they are locked out of their account. Conclusion Player stopped responding to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Snabbare	Status Closed	Jurisdiction Malta (MGA)	PAB Type Technical Issues (Software)
Issue summary Player says that despite winning, they were not credited and their account was closed. Conclusion The player abandoned their case while it was in progress, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino casoo.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The casino people said "the client keeps insisting that he reported it, but unfortunately, we have no such history" and were done with it. The player had nothing further to say, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Winbigslots	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that after requesting a withdrawal, they have not been able to acces their account and the casino is not replying to emails. Conclusion Player did not respond to us despite multiple attempts -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Betfred	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The casino refused to discuss the player's case and would only say that the player should contact them directly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ignition	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type T&C Dispute
Issue summary Player says their account was closed and balance seized due to a Terms violation. Conclusion The casino said "the player has committed fraud and as a result the player account was closed and winnings were seized." They also said they would not be open to discussing it any further. Well, case closed then, isn't it?

Casino	Status	Jurisdiction	PAB Type
Casino thunderpick.io	Status Closed	Jurisdiction None/Unspecified	PAB Type KYC
Issue summary Player says they have submitted all documents but they still cannot access their winnings. Conclusion Player became unresponsive, case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino MerkurSlots	Status Closed	Jurisdiction UKGC	PAB Type Responsible Gambling
Issue summary Responsible gambling issue. Conclusion The casino falsely claimed they could not discuss the player's case "for security reasons". The player has no choice but to follow the casino's Terms regarding their "designated ADR". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino melbet.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says casino claims "staff mistake or wrong bet display". Conclusion The player has had multiple issues with the same site, all filed within a day or two of each other. We've combined these all into a single complaint for submission. This case is closed as the issue will be dealt with in the combined complaint.

Casino	Status	Jurisdiction	PAB Type
Casino melbet.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player claims an "Incorrect Bet Settlement". Conclusion The player has had multiple issues with the same site, all filed within a day or two of each other. We've combined these all into a single complaint for submission. This case is closed as the issue will be dealt with in the combined complaint.

Casino	Status	Jurisdiction	PAB Type
Casino melbet.com	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player claims multiple bets were settled incorrectly. Conclusion Melbet informed us that the player is placing a large number of bets per month with them and that only a small fraction were cancelled due to "staff" and "technical" errors. On that they weren't interested in discussing the matter further. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type KYC
Issue summary Player says that despite previous verification and withdrawals they are now being asked for a document that can't be produced. Conclusion Casino says player withdrawal has been approved; player has confirmed payment.

Casino	Status	Jurisdiction	PAB Type
Casino Casiplay	Status Closed	Jurisdiction UKGC	PAB Type Technical Issues (Software)
Issue summary Player says his account was not credited with winnings and in another game, his "bet was rejected" and the "refund malfunctioned". Conclusion Player stopped responding to us. Case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino YetiWin	Status Closed	Jurisdiction None/Unspecified	PAB Type KYC
Issue summary Player says they have been unable to withdraw without a passport -- which they do not have. Conclusion Player stopped responding to us -- case closed as per PAB procedures.

Casino	Status	Jurisdiction	PAB Type
Casino Bitcoincasino.io	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary This began as a request from the player to reactivate his account here at Casinomeister ... and somehow ended up as a PAB. Conclusion We've fulfilled the player's request, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino cloudbet.com	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Payment Issues
Issue summary Player says that their account was blocked and the casino became unresponsive. Conclusion Player failed to respond to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Prism	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says that after a large win, they have been trying to get verified for months. Conclusion The casino people have provided a list of requirements for the player to be verified. Player has stopped responding to us despite multiple attemps on our part. Case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino Tangiers	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have had repeated struggles getting paid by this casino over the last two years; their last (so far unsuccessful) withdrawal request was a month ago. Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted against them for ignoring player issues.

Casino	Status	Jurisdiction	PAB Type
Casino LasVegasCasino	Status Closed	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player says that despite being fully verified and having a successful previous withdrawal, their latest has been pending for a week with no clear explanation. Conclusion The casino ignored us and simply told the player to follow the Complaints procedure in the Terms. So it goes with UKGC-licensed casinos. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Maximal Wins	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player has been waiting over two months for their withdrawal and says that support has given no additional information, ending one chat with: "Don't worry, every procedure has its end." Conclusion The player was unresponsive to basic questions regarding the case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitsler	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says that in 2018, "after updating the site" an amount of money "disappeared from my account". Conclusion The casino people finally came forward wanting to resolve the case. They've asked for some proof from the player of their claims. We waited a month for the player to respond but they did not. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AxeCasino	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Self-Exclusion
Issue summary Player is requesting a refund on deposits after being allowed to play at Axe Casino while self-excluded from all Dama NV properties. Conclusion Player reported having received the refunded deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino none_given	Status Cancelled	Jurisdiction None/Unspecified	PAB Type Unknown
Issue summary Unknown, somehow the PAB submission got borked and there were no details available. Conclusion We asked the player to resubmit their issue, case cancelled.

Casino	Status	Jurisdiction	PAB Type
Casino SunriseSlots	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting over a month and have submitted their documents multiple times but that the casino keeps claiming something is "missing". Conclusion It seems the casino info the player gave us leads to a dead webpage. We've asked the player for more info. Player did not respond to us despite repeated attempts -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CloudBet	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type Responsible Gambling
Issue summary Player claims that the casino allowed them to place $90,000 in bets without doing KYC or SOW checks. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Kwiff.com	Status Closed	Jurisdiction UKGC	PAB Type Other
Issue summary Player says they are unable to fulfill the casino's request for a particular photos due to health issues. Conclusion Player did not respond to us, case closed.

December

Casino	Status	Jurisdiction	PAB Type
Casino bc.game	Status Resolved	Jurisdiction Curaçao 5536/JAZ	PAB Type Payment Issues
Issue summary "I hit the bonus ... 35 days later they still did not manage to pay me my winnings and are unresponsive." Conclusion Player reported the casino had agreed on a settlement, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino William Hill	Status Closed	Jurisdiction UKGC	PAB Type Source of Wealth
Issue summary This was submitted on behalf of someone else. Conclusion This casino refuses to discuss player issues with us. Player has been advised to follow the procedure in the casino's Terms.

Casino	Status	Jurisdiction	PAB Type
Casino Umit.puunar@gmail.com	Status Resolved	Jurisdiction Curaçao 8048 /JAZ	PAB Type Other
Issue summary Player says that withdrawals not taking the amount of time advertised. Conclusion Player says that the casino resolved their issue. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sunrise Slots	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been requesting payouts for over 5 months. Conclusion The casino people report that they realised they'd fumbled the original payment and have now paid in full. Player has confirmed this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino UptownAces	Status Closed	Jurisdiction Curaçao 365/JAZ	PAB Type KYC
Issue summary Player says that despite being previously verified, the casino questioned their ID when they requested a withdrawal. Conclusion Player stopped responding to us -- case closed as per PAB rules.

Casino	Status	Jurisdiction	PAB Type
Casino iLucki	Status Closed	Jurisdiction Curaçao 8048 /JAZ	PAB Type Payment Issues
Issue summary Player says casino is withholding their balance due to "strange activities at a sister casino". Conclusion Evidence in the case strongly supported the casino's conclusion that the player was involved in multiple account fraud. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Goldwin	Status Closed	Jurisdiction Curaçao 1668/JAZ	PAB Type T&C Dispute
Issue summary Player says the casino is applying bonus rules to monies the player had on account prior to taking the bonus. Conclusion Player decided to ignore PAB rules and post a public thread about his issue. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player has been waiting for a withdrawal that was approved 6 weeks ago. Conclusion After two months, player was paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Elite24Bet	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Unknown
Issue summary Player says that despite going through verification process successfully, they have not been paid and that when they try to discuss the issue with the casino in chat they claim "technical dificulties" with the chat software. Conclusion We received no reply from the casino but after pestering them for 6 weeks they finally paid the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Resolved	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says despite being a "loyal customer" for six years, they have been trying for 5 months to have a withdrawal paid. Conclusion It seems there had been a problem with the original payments to the player. New payments were promptly issued and resolved the player's complaint. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Resolved	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says their bank informed them the casino was "not on the legal list" but they feel the casino is taking too long to resolve the issue. Conclusion The casino finally refunded the player's deposits, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction Malta (MGA)	PAB Type Other
Issue summary Player says casino accused them of "letting someone else use [their] account", confiscated their winnings and returned their deposit. Conclusion The casino people said the player will have to file an "official complaint" -- meaning through the designated ADR -- and would say no more. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino melbet.com	Status Closed	Jurisdiction None/Unspecified	PAB Type Other
Issue summary Player accusing casino of "changing the results". Conclusion Case closed -- fifth PAB against the same uncooperative casino.

Casino	Status	Jurisdiction	PAB Type
Casino Spinit casino	Status Closed	Jurisdiction UKGC	PAB Type Payment Issues
Issue summary Player says that despite submitting all requested documents and being approved, the casino did not process their withdrawal and now they have learned that the casino is closing. Conclusion The casino did not respond to the player's complaint. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1 Casino	Status Resolved	Jurisdiction Malta (MGA)	PAB Type KYC
Issue summary Player says they're having problems getting a withdrawal, "too much KYC". Conclusion The casino promptly resolved the issue and paid the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wazamba	Status Resolved	Jurisdiction Other	PAB Type Bonus
Issue summary Player says they won with a deposit bonus but the casino refused to pay out, closed their account and only returned a fraction of their original deposit. Conclusion Player reports being paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Slots heaven	Status Closed	Jurisdiction UKGC	PAB Type Self-Exclusion
Issue summary Self-exclusion issue. Conclusion The casino claimed they were working with the player to resolve the issue but the player reports that no such contact has be made. Our work on the case continues.

Casino	Status	Jurisdiction	PAB Type
Casino Slotsdreamer	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player is concerned they may have deposited at a fake casino. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoLab	Status Closed	Jurisdiction Malta (MGA)	PAB Type Payment Issues
Issue summary Player says he has been trying to withdraw for over two and a half months without success. Conclusion Case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino PoshCasino	Status Closed	Jurisdiction None/Unspecified	PAB Type Payment Issues
Issue summary Player says they have been waiting 7 months for their withdrawal. Conclusion After asking the player for proof of their claims they said " i see your not going to help me either" and left the site. We asked for an explanation and more details but they had gone AWOL. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MoneySlots (Facebook)	Status Closed	Jurisdiction To Be Determined	PAB Type Other
Issue summary Player says their deposit was accepted but did not appear in their account. Conclusion Player stopped responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Swanky Bingo	Status Closed	Jurisdiction UKGC	PAB Type KYC
Issue summary Player says they have submitted all the required documents fro verification but the casino is unresponsive. Conclusion Player unresponsive -- case closed.

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