Online Casino Complaints Summary 2022

The player had been asked for KYC documents and had failed to provide those. After further prompting they finally did, were paid, and their casino account was closed. Case closed.

We contacted the casino and they promptly returned the player’s deposit in full. Case closed.

The player’s language skills were not good but they refused to get anyone to assist them. The player’s requests were passed to the casino verbatum and left with them to respond to the player directly. Case closed

OP ignored the PAB rules, repeatedly. Case closed.

The player had already gone to the designated ADR and they had ruled on the case. As this is binding, there is, unfortunately, nothing more we can do.

The player reported that they’d been paid in full and received a bonus for their troubles. Case closed.

The player informed us that they’d worked things out with the casino, case closed.

Player took their case to the casino’s designated ADR. Case closed.

Winbigslots claimed the player was abusive but provided evidence that showed nothing more than an irritated customer. They then claimed that they were a “one man operation” and had no resources for proper Customer Support. We expressed our sympathy and asked that the player be paid. Tumbleweeds! No further response. Unfortunately that’s “case closed” here but a Casinomeister Warning will be posted.

Player received a refund on their deposits, case closed.

The player and the casino hashed it out on the forums and privately, case closed.

The casino didn’t discuss the case with us but after a few attempts to prod them they paid the player. Case closed.

No response from the casino to the player’s issue. Case closed but a Casinomeister Warning will be posted to warn others.

The casino gave us the “talk to the hand” treatment and insisted the player use IBAS, their “designated ADR”. Case closed.

The crux of the player’s claim against the casino was that the casino failed to follow their Responsible Gambling responsibilities. The evidence does not support this and the player has made a number of false claims against the casino in order to press their point. We cannot support the player’s claims: case closed.

This is the third PAB where the player has ignored the rules and refused to comply — so this case is closed and we will not be accepting PABs from this player in future.

Player did not respond to us — case closed as per PAB procedures.

Player has been paid in full.

Case closed per request.

The casino reports that the player was paid in full; player stopped responding to us and so did not confirm.

Casino says case resolved and payment made. Player did not respond when asked to confirm this. Case closed.

Casino claims that it was their provider had flagged the player’s bets as a violation of the betting Terms and returned the player’s deposits. Player confirms that deposits were returned and that’s pretty much were this ends. Case closed.

Player chose to post publicly — PAB closed.

The casino reported that the player’s documentation had been accepted, the account verified and withdrawals approved. The player was unavailable to confirm. Case closed.

Offering legal advice is beyond the scope of the PAB service. Case closed.

The casino never responded and the website seems to be toast, case closed.

Player repeatedly ignored the PAB Rules then accused us of working for the casino. Case closed.

Casino refuses point blank to discuss the matter with us. Case closed and a Casinomeister Warning forthcoming.

The casino has terms against “bonus hunting” so the player decided to cancel the PAB. Case closed.

The player had already submitted their issue to other arbitration services; in order to avoid chasing a moving target we won’t get involved until all such ongoing efforts are finished (per the https://www.casinomeister.com/forums/help/pab-rules/ , item 1.10). Case closed, for the time being.

Despite repeated attempts, the player did not respond to us. Case closed.

The player freely admitted to not reading the Terms and the problems they encountered thereafter are of their own making. Case closed.

Casino never responded which is not a surprise as they’re are claiming to hold a Curaçao license that does’t exist. A Casinomeister warning will be posted in due course.

Bettilt finally responded only to say this is a Casino360 issue, in other words “we took over the user data base but not the user’s problems”. Case closed.

The casino provided details of the player’s transaction history and we saw nothing suspicious in it at all. Furthermore there was good proof that the player had taken a bonus and was thus subject to the bonus Terms. Case closed.

Player did not respond or return to site. Case closed.

The casino has shown evidence that payment was made, the player has disputed this but never responded further. Some evidence is required and none was shown: case closed.

The casino people refused to respond, case closed. A Casinomeister Warning will be posted accordingly.

Case closed as this casino will only discuss issues with their designated ADR.

The casino people never responded to the player’s issue. Case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.

Casino paid the player almost immediately, case closed.

Player stopped responding to us — case closed.

Case in progress.

Player currently has other people looking into this for him, case closed (for now).

The casino says they have evidence that the player’s account was being used by someone else. Player will have to take their case to the designated ADR if they wish to pursue the matter. Case closed.

Player stopped communicating with us — case closed.

WillHill is hopeless when it comes to player complaints, all they ever say is “won’t discuss” and “player must follow the Terms regarding complaints”. Full stop. Case closed.

No response from the casino to this player’s issue, per usual for these guys. Case closed. The Casinomeister Warning against these guys will be bumped and refreshed.

Casino paid in due course, case closed.

OP repeatedly ignored the PAB rules and our advice. Case closed.

Player did not respond to us — case closed.

Player did not respond to basic questions about their case. This is a violation of the PAB Rules. Case closed.

Thus far the casino has not responded to the player’s issue. Unfortunately, the player did not respond to our request for further information. Case closed.

Player reports issue resolved.

Affiliate payments were received, case closed.

Player had previously been banned from Casinomeister for flaming the moderators. This time around they ignored the PAB Rules so … adios cupcake.

Player did not respond when asked for further information — case closed as per PAB rules.

After some KYC procedures and a bit of negotiations regarding withdrawal amounts the issue was resolved and the winnings were paid. Case closed.

Unfortunately, Voodoo Dreams won’t respond to player issues.

The casino says they reviewed the player’s case and decided that payment was due. The player has since reported having received payment in full. Case closed.

This casino is part of the White Hat Gaming group, notorious for ignoring player complaints from 3rd party arbiters like us. True to form we received no response. Case closed.

We looked into the player’s claims but the casino denies the claimed bets took place and produced screenshot of the player’s bet record to support that. Unfortunately that misses the point in that the player’s issue was that their bets were being incorrectly recorded. The player did not have hard evidence to challenge the casino so we had no choice but to call it a draw and close the case.

The casino says they’ve offered the player to have his deposits returned and that is a work in progress. Player did not respond to us — case closed.

The casino has specified the KYC documents required but the player has already sent several different documents in an attempt to satisfy the casino’s requirements. Player stopped responding to us — case closed as per PAB procedures.

The casino never responded to the player’s issue. That’s case closed here at Casinomeister but I will post a Casinomeister Warning against the casino for non-cooperation on player complaints.

Turned out the player got frustrated with the withdrawal problems they were having at the casino and they spent their money playing. Case closed.

After an inordinate amount of back and forth the casino finally reports that they have what they need to settle the case. We’ve asked the player to confirm that they have done so. Case in progress.

The casino gave instructions for the player to withdraw their balance but the player never responded, case closed.

STS refused to discuss the player’s case saying only that the player “has already received all the relevant information and final decision regarding the complaint.” If they won’t discuss it there’s not much to be done: case closed.

Casino reports player paid. Player did not respond to our request for confirmation.

We asked the player to assure us that if we opened the case again they would remain in contact with us while we worked on it: no response. Case closed.

Player reports issue resolved.

Ares is a long-time, rogue casino and the player ignored the PAB rules. Case closed.

Despite repeated attemps, player did not respond to us. Case closed.

Casino claimed that payment to the player had been processed, We asked for confirmation from the player but never heard back. Assumed resolved, case closed.

The casino showed evidence of multiple accounts although they were kind enough to return the player’s deposits. Case closed.

It took a few tries but LeoVegas paid the player in full. Case closed.

Player did not respond to us — case closed as per PAB rules.

The casino failed to respond to the player’s issue in spite of several attempts to get them to do so. Case closed but a Casinomeister Warning will be issued against Topbet for ignoring player complaints.

VegasRush never responded to the player’s complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Player unresponsive — case closed as per PAB rules.

Casino people said the player’s deposits were returned and the account closed “due to fraudulent activity and integrity of play”. Typically we would pursue this but they also said that any further discussions would have to be between the player and Customer Service directly. So be it, case closed.

The casino provided info on the player’s account fraud activity, case closed and dismissed.

The player had little choice but to take their case to the casino’s designated ADR, it was more or less settled in the player’s favour. Case closed.

Evidence from the casino showed that the player had misrepresented their circumstances, had never asked for self-exclusion and had no evidence to show that they had. Case closed.

Player did not respond to us — PAB closed.

Misplaced spam attempt. Closed.

Player unresponsive, case closed as per PAB procedures.

The casino says that payment to the player has been made. We’ve asked the player to confirm payment received but there was no response. Case closed.

The casino claims that the player’s withdrawal was paid: the player did not respond when we asked for confirmation. Case closed.

For the second or third time this player has gone AWOL during a PAB. That’s a clear violation of the PAB Rules and enough is enough: case closed and this player will no longer have access to the PAB service.

Per usual the casino won’t discuss the case with outsiders. Given that there’s no much we can do to assist. Case closed.

The casino did not respond to the player’s issue. Case closed, but a Casinomeister warning will be issued in due course.

The casino provided good evidence that the player had multiple accounts, case closed.

The casino says that they player’s deposits were returned and withdrawn, player has not yet confirmed or denied this. Player did not respond to us — case closed.

Player did not respond to us — case closed as per PAB procedures.

Case in progress.

Player was refunded in full, case closed.

The Terms specifically say that “excess” winnings on a free spins bonus will be withdrawn from the player’s balance up to and including the point where they withdraw their allowed winnings. Player’s argument was that they should consider the winnings withdrawn at the point where wagering requirements are met. While this is morally defensible it does not reflect common practice within the industry. Case closed.

The casino never replied to the player’s complaint. Since there is nothing more we can do to help we’ll have to close the case BUT a Casinomeister Warning will be posted against the casino for ignoring player complaints and non-payment of withdrawals.

Player did not respond to our request for clarification. Case closed.

Player confirms that their deposits were returned, case closed.

The casino replied to say that the player must provide SOW docs and that if they want to pursue the matter further they’ll have to go to the casino’s designated ADR. That’s the end of the line for us on this one, case closed.

Casino people tell us the player was paid a couple weeks ago, waiting for confirmation from the player. Player did not respond when asked for confirmation. Case closed.

The player did break the Terms but was concerned about the ethics of the casino’s actions in recommending restricted games. A valid concern but chasing an unlicensed casino over breaches of ethics is well beyond the scope of the PAB process: case closed.

Player used faked evidence to support their claims against the casino. Case closed and player banned from Casinomeister.

This casino refuses to discuss player issues with us.

The casino provided good evidence of multiple accounts. Case closed.

Player tried a different URL — something to do with the new Ontario regulations — and that seemed to work nicely. Case closed.

The casino representative has replied and provided a good case showing multiple accounts and failed KYC. The player will have to clear this up with the casino on their own. Case closed.

No response from the casino, case closed. A Casinomeister Warning will be posted to warn other players that JacksPay is ignoring player complaints.

Ditobet suspended and cancelled bets on the match in question as is their right per the Terms. The player’s deposit was returned. Case closed.

Casino didn’t respond but did pay the player. Also, oddly, they flagged the player as self-excluded — NOT at the player’s request — and closed the account. That said the primary issue was resolved so case closed.

The casino people say the player was advised to use an alternate WD method and that they’ve processed several transactions now using that. Player did not respond to our request for confirmation — case closed.

In violation of the PAB Rules the player was posting freely on the forums regarding their complaint while we were trying to work on it with the casino. Case closed.

Casino says they have a body of evidence against the player related to account fraud. Further pursuit of this matter will have to follow the procedure dictated in the Terms. Case closed.

YetiWin would only say “we are not able to provide any information to third parties” and “Any information regarding player’s activity can be provided only to the player”. They completely ignored our offer to have the player contact them directly to authorize them discussing the case with us. Case closed. A Casinomeister Warning has been posted.

Player had multiple accounts both at Casinomeister and at the casino. Case closed.

No response from the casino: case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.

The casino has specified the documentation they need from the OP in order to proceed, the player has declined to do so. Case closed.

Player reports case resolved.

Player did not respond to us — case closed as per PAB rules.

Casino gave the player a cash bonus, the player accepted it and played it. Case closed.

The casino restored the player’s account, with restrictions. Case closed.

Snabbare finally responded to say that they won’t discuss the player’s case: case closed. However, Casinomeister Warning will be posted to alert other players to Snabbare’s non-cooperation on player complaints.

Player did not respond to us — case closed as per PAB rules.

The casino paid the player but given the nature of the player’s activities they also chose to close the player’s account. Case closed.

Other than asking the casino people to “back off” — which we’ve done — there’s not really an actionable issue here, case closed.

There was some persistent confusion as to what exactly the casino required from the player in order to proceed but eventually that got resolved: player was allowed to access their account and was paid in full.

No response from the casino, case closed. A Casinomeister Warning will be issued against them for non-responsiveness to player complaints.

We asked the player to describe the issue they wanted us to pursue but received no reply, case closed.

Casino said compensation was given – – player confirms an amount was received – – and they consider the matter closed. They say any further discussions will have to be between the player and Customer Service directly. That’s all we can do here, case closed.

The player was finally paid in full, case closed.

Player reports that the casino has said they’ll pay out and close their account, payment is apparently in progress. Update: player did not respond to our requests for confirmation of payment. As per PAB rules, case closed.

The player did not respond, case closed.

Player did not respond to us, so we have closed this complaint as per PAB rules and procedures.

To make a long story short, the player and the casino are trying to find a workable payment method. According to the casino, a method was found and the withdrawal paid. Player did not respond to our request for confirmation.

The Videoslots tried to help the player but he won’t cooperate with them. Player ignored the PAB rules regarding public posts while a PAB is in progress: case closed.

Casino didn’t respond to us and MADRE is not responding to the player, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.

The casino has reviewed the case but decided they’re unwilling to grant the player an exception to the standard payment schedule, case closed.

Complaint appears to be without basis. When queried, the player did not respond to us — case closed.

The casino says they see no problem with the player’s account: documents are approved and withdrawals are being processed. We’ve asked the player to confirm this. Unfortunately, they did not reply. Case closed.

This issue was originally started in 2021, the player posted this new Ticket in order to restart the old one. We’ve determined that there does appear to be reasonable grounds for re-opening the case so this Ticket will be closed in favour of continuing on with the original.

The casino people have advised us that refunds have been issued, the player has confirmed that most of the refunds have been received. There is a some dispute about the amount owed back from one of the casinos but because of the details of those accounts and the claims being made we feel that is something the player will have to resolve with the casino directly. Case closed.

After several attempts the casino people replied only to say that the player was in breach of the Terms and that all monies would be confiscated.

Player reported “bet365 support did follow up with me and apologized and made this right”. Case closed.

The casino offered no response whatsoever to the player’s complaint. Case closed but a Casinomeister Warning will be posted flagging the casino as non-responsive to player complaints.

The casino was not responding so the player decided to submit their complaint to other complaints services thereby ignoring and violating the PAB Rules (items 1.10 and 2.3). Case closed.

Duplicate of another PAB by same player.

Parimatch conveniently refuses to discuss player complaints. Case closed but a Casinomeister Warning will be posted in due course.

The casino has shown proof of payment but the player suddenly went AWOL and did not respond to questions regarding the payment, case closed.

The casino claims that the player hasn’t completed the wagering requirements and they say they’ve contacted the player with instructions. Player stopped responding to us — PAB closed as per procedures.

Players on Facebook will need to use Facebook’s Complaints procedure. Case closed.

The player reports that their account has been reinstated and their balance restored. Case closed.

Virgin is notoriously “talk to the hand” and only allows UK players to follow their prescribed “designated ADR” route specified in the Terms. Player so informed and case closed.

The casino records show that the player waited 7 hours before claiming there had been a problem with the game. The casino’s play records show no such bet. Unfortunately without supporting evidence the player’s case fails: case closed.

Player reports they have been paid.

Posh finally paid the player but not without a stiff transaction fee, case closed.

The Nordicbet people say they’ve checked and double-checked their evidence and their decision against the player is final. All deposits were returned so as unsatisfactory as that conclusion to the matter may be it’s not an unreasonable one: case closed.

Player was unresponsive, case closed.

The casino provided good evidence of account fraud, case closed.

No response from the casino, case closed. A Casinomeister Warning will be posted against 24Casino for ignoring player complaints.

Vegas.WilliamHill redirects to WilliamHill — unsurprisingly — and WillHill is the original “talk to the hand” operator when it comes to player complaints. In other words “no can do” on this one, sorry. Case closed.

The player was unable to provide enough data on the alleged unauthorized transactions for us to pursue this, case closed.

Player did not respond to us, case closed.

The casino’s actions against the player were based on evidence of player fraud and multiple accounts: case closed.

Player enthusiastically ignored PAB rules. Complaint on hold until player explains themselves. Later: player did not respond, case closed,

Seems the player received assistance from the casino in due course then reported their issue resolved, case closed.

The casino provided good evidence of the player’s multiple accounts at the casino, repeated abusive behaviour toward casino staff and threats of violence and death against them. Case closed and player kicked to the curb.

After weeks of no response from Duelz they finally replied to say that they would not discuss this or any other player complaint with us or any other 3rd party. So be it, case closed.

Betflag refused to discuss the player’s issue saying only that they player had to submit their complaint to them directly which, of course, had already been done. Case closed but a Casinomeister Warning will be posted regarding the casino’s non-cooperation on player complaints.

The player’s issue mainly involved having been bonus banned. Such matters are entirely up to the casino and beyond the scope of the PAB process. The best we can do is forward the details to the casino and ask would they please consider the player’s request. After we had done that the player said they had taken their issue directly to the casino which is perfectly fine since we had done all we could do. Case closed.

Casino said payments would be processed and contacted the player to say the same. Player left the building before confirming payments received. We’ll assume that the issue was resolved. Case closed.

LadyLinda did not respond which is unsurprising given the lack of a license. Case closed but a Casinomeister Waring will be posted alerting readers to the fact that they ignore player complaints.

Player went to a third party, asked that we put the PAB on hold, and eventually gave up and played their money away. Case closed.