Online Casino Complaints Summary 2022

Player Arbitration
Player Arbitration

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2022 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created568 In Progress0 In Progress9 Waiting for Response11 On Hold0 Resolved295 Closed242 Cancelled11

2022 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
December Created44 New0 In Progress6 Waiting for Response5 On Hold0 Resolved24 Closed9 Cancelled0
November Created48 New0 In Progress1 Waiting for Response3 On Hold0 Resolved16 Closed27 Cancelled1
October Created53 New0 In Progress2 Waiting for Response0 On Hold0 Resolved28 Closed23 Cancelled0
September Created52 New0 In Progress0 Waiting for Response2 On Hold0 Resolved25 Closed22 Cancelled3
August Created40 New0 In Progress0 Waiting for Response0 On Hold0 Resolved15 Closed24 Cancelled1
July Created31 New0 In Progress0 Waiting for Response0 On Hold0 Resolved17 Closed14 Cancelled0
June Created47 New0 In Progress0 Waiting for Response0 On Hold0 Resolved25 Closed21 Cancelled1
May Created60 New0 In Progress0 Waiting for Response0 On Hold0 Resolved34 Closed26 Cancelled0
April Created39 New0 In Progress0 Waiting for Response0 On Hold0 Resolved19 Closed20 Cancelled0
March Created60 New0 In Progress0 Waiting for Response1 On Hold0 Resolved36 Closed22 Cancelled1
February Created34 New0 In Progress0 Waiting for Response0 On Hold0 Resolved20 Closed13 Cancelled1
January Created60 New0 In Progress0 Waiting for Response0 On Hold0 Resolved36 Closed21 Cancelled3
Total Created568 New0 In Progress9 Waiting for Response11 On Hold0 Resolved295 Closed242 Cancelled11

2022 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created55 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Grey Zone Created0 New0 In Progress 0 Waiting for response 0 On Hold0 Resolved0 Closed0
BFF Created0 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Rogue - Not recommended Created11 New0 In Progress0 Waiting for response 0 On Hold0 Resolved0 Closed0
Not Reviewed Created502 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0
Total Created568 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0

2022 Complaints By Casino

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
18Bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
1Win Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
1bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
24casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
32Red Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
4Crowns Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
5Gringos Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
7Bit Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
888 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AdmiralShark Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AgentSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
All British Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
All Slots Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Amigowins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AresCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Axe Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
All British Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bet105.eu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bet11888 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bet365 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BetBigDollar Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BetOriginal Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BetWinner Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
Betandyou Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betcoin Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Betflag Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betfred Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Betnomi Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betobet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betrebels Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetVictor Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betway Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betwinner Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
Betzino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Biamo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BitDice Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Bitcoincasino.io Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved3 Closed0 cancelled0
BitDice Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Bitsler Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitstarz Created5 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed5 cancelled0
BlackDiamond Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Blackjack Ballroom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BlackMagic Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Blaze Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bobby Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BohoCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BooCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cashimashi Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino360 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoChan Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoEagles Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled1
CasinoFantastik Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casino Friday Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed3 cancelled0
CasinoKakadu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
CasinoLab Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
CasinoMax Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casiplay Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casitsu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casumo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Chipstars Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ChumbaCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CloudBet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ClubVulkan Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Conquestador Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Coolcasino.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cslotv Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ditobet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dogsfortune Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dolcevita Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dreams Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Duelz Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Duobetz Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Elite24Bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Energy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Facebook Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Fafabet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fan-sport Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
FortuneJack Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
FoxyBingo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fruity Casa Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
FunClub Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Gammix Group Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Gate777 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Genesis Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Ggbethome Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GoldenLady Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Goldwin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Grandivy Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
GSlot Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Gslots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Hallmark Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
HappySpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Hazcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
HighRoller Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Highstakes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ignition Created4 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Inetbet Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed3 cancelled0
JackpotCapital Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JackpotCity Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
JackpotGuru Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JacksPay Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
JammyJack Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JooCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Justbit Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled1
King Billy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Konung Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Kwiff Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LV BET Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LadyLinda Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Lapilanders Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
LasVegasCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LeoVegas Casino Created7 New0 In Progress0 Waiting for Response0 On Hold0 Resolved5 Closed2 cancelled0
LocoJoker Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Locowin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LordPing Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled1
LtcCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Luxury Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
MBitCasino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
ManhattanSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Marathonbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Maximal Wins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MbitCasino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Megapari Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Melbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MerkurSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MiamiClub Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mint.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
MondCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MoneySlots (Facebook) Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MountGold Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mozzart Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrSloty Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Mr Vegas Casino Created6 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed6 cancelled0
N1 Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
N1Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
NordicBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Norgesautomaten Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Nucleonbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
OceanBreeze Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Olimp Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
OlympusPlay Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Parimatch Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
PlatinCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playgrand Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playamo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
PlayOJO Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Playzee Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Pokerstars Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Posh Casino Created6 New0 In Progress0 Waiting for Response1 On Hold0 Resolved4 Closed1 cancelled0
PowerCasino' Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Premierbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Primaplay Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Prism Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Pulsz Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
PuntCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RaccoonVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RantCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Replatz Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
RichCasino Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Roaring21 Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved1 Closed0 cancelled0
Rocketpot Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled1
Rollbit Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RollingSlots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RoyalPanda Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RubyBet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rubyslots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
STSbet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Setario Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Silver Oak Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Simppeli Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Slot Madness Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Slotocash Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Slots heaven Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Slots Magic Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SlotsPalace Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Slotsdreamer Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SlotsofVegas Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Sloty Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Snabbare Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
Spela Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpicySpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpinGenie Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SpinYoo Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Spinit casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Stake Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
StsBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
SunPalace Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SunVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Sunrise Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Sunrise Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SunriseSlots Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Swanky Bingo Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Tangiers Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Topbet.eu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
TrueFortune Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
[email protected] Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Unibet Casino Created7 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed6 cancelled0
Uptown Aces Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
VIPCasinoRoyal Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Va-Bank Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
VegasCasinoOnline Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
VegasRush Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Super Lenny Casino Created11 New0 In Progress0 Waiting for Response0 On Hold0 Resolved7 Closed3 cancelled1
VirginBet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
VoodooDreams Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
VulkanVegas Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Wazamba Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
WebbySlot Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
WildCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
WildPharao Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Wildz Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
William Hill Casino Club Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
WilliamHill Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Winbigslots Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Winnerama Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winown Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winward Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winz Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Wombat Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Wunderwins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Yabby Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
YetiWin Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Yetiwin Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
YojuCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
YoloCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Zinkra Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
bc.game Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
casoo.com Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
cloudbet.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
iLucki Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
melbet.com Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed4 cancelled0
none_given Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled1
thunderpick.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
TotalTotal Total Created335 Total Created0 Total In Progress10 Total waiting for Response 15 Total On Hold0 Total Solved157 Total Closed367 Total Cancelled

January

Casino Status Jurisdiction PAB Type
Casino
NordicBet
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says casino closed their account citing "suspicious activity" but refused to return the player's deposit.
Conclusion
The player had been asked for KYC documents and had failed to provide those. After further prompting they finally did, were paid, and their casino account was closed. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Sloty
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue, player claims they were not allowed to change their email address at the casino and that's why the SE they had in place failed.
Conclusion
We contacted the casino and they promptly returned the player's deposit in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Premierbet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino "refused" to process their withdrawal.
Conclusion
The player's language skills were not good but they refused to get anyone to assist them. The player's requests were passed to the casino verbatum and left with them to respond to the player directly. Case closed
Casino Status Jurisdiction PAB Type
Casino
Winz
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims casino "refused" to process their withdrawal.
Conclusion
OP ignored the PAB rules, repeatedly. Case closed.
Casino Status Jurisdiction PAB Type
Casino
StsBet
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says the casino has refused to pay their withdrawal until they submit either a passport or drivers license, neither of which the player has.
Conclusion
The player had already gone to the designated ADR and they had ruled on the case. As this is binding, there is, unfortunately, nothing more we can do.
Casino Status Jurisdiction PAB Type
Casino
LordPing
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have been waiting short of two weeks for two withdrawals and the casino is non-responsive.
Conclusion
The player reported that they'd been paid in full and received a bonus for their troubles. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Lapilanders
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says casino claims they cancelled a bonus -- but player denies this.
Conclusion
The player informed us that they'd worked things out with the casino, case closed.
Casino Status Jurisdiction PAB Type
Casino
Gate777
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says winnings were confiscated with the casino claiming they broke bonus terms.
Conclusion
Player took their case to the casino's designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Winbigslots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that after a large win they were blocked from the site and attempts to contact the casino were unsuccessful.
Conclusion
Winbigslots claimed the player was abusive but provided evidence that showed nothing more than an irritated customer. They then claimed that they were a "one man operation" and had no resources for proper Customer Support. We expressed our sympathy and asked that the player be paid. Tumbleweeds! No further response. Unfortunately that's "case closed" here but a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Blaze
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
Issue summary
Player says they were allowed to deposit despite have self-excluded and that when they contacted the casino to complain and ask for their deposit back, they were banned.
Conclusion
Player received a refund on their deposits, case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they have been 10 for SoW procedure to conclude and would like the casino "to process my withdrawals whilst they continue with their checks".
Conclusion
The player and the casino hashed it out on the forums and privately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they've been waiting two months for withdrawal and their account has been blocked.
Conclusion
The casino didn't discuss the case with us but after a few attempts to prod them they paid the player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RaccoonVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that after winning their account was closed and the casino did not respond to their attempts to contact them via chat or email.
Conclusion
No response from the casino to the player's issue. Case closed but a Casinomeister Warning will be posted to warn others.
Casino Status Jurisdiction PAB Type
Casino
FoxyBingo
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player says that only when they requested a larger withdrawal did the casino "notice" that they were self-excluded at another casino in the group and block their account.
Conclusion
The casino gave us the "talk to the hand" treatment and insisted the player use IBAS, their "designated ADR". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playojo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The crux of the player's claim against the casino was that the casino failed to follow their Responsible Gambling responsibilities. The evidence does not support this and the player has made a number of false claims against the casino in order to press their point. We cannot support the player's claims: case closed.
Casino Status Jurisdiction PAB Type
Casino
Fan-sport
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Unknown.
Conclusion
This is the third PAB where the player has ignored the rules and refused to comply -- so this case is closed and we will not be accepting PABs from this player in future.
Casino Status Jurisdiction PAB Type
Casino
AdmiralShark
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they accidentally deposited more than they intended but that the casino will not return the money without an active passport -- which they do not have.
Conclusion
Player did not respond to us -- case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
SilverOak
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says the casino has refused their withdrawal requests citing "bonus mixing" and they won't give the player their contact information to discuss the issue further.
Conclusion
Player has been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Cancelled
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player reported non-payment then cancelled the PAB.
Conclusion
Case closed per request.
Casino Status Jurisdiction PAB Type
Casino
VulkanVegas
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that while waiting for a withdrawal, they've been locked out of their account and accused of using a VPN.
Conclusion
The casino reports that the player was paid in full; player stopped responding to us and so did not confirm.
Casino Status Jurisdiction PAB Type
Casino
Cashimashi
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that they requested the withdrawal three weeks ago and after a lengthy verification process, the casino is now saying that their withdrawal must be "checked" but they cannot say how long this will take.
Conclusion
Casino says case resolved and payment made. Player did not respond when asked to confirm this. Case closed.
Casino Status Jurisdiction PAB Type
Casino
WebbySlot
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that after a substantial win the casino confiscated their winnings and closed their account.
Conclusion
Casino claims that it was their provider had flagged the player's bets as a violation of the betting Terms and returned the player's deposits. Player confirms that deposits were returned and that's pretty much were this ends. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rocketpot
Status
Cancelled
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
-
Conclusion
Player chose to post publicly -- PAB closed.
Casino Status Jurisdiction PAB Type
Casino
Setario
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that they are caught in a loop of requesting a withdrawal triggering a request for documents from the casino -- that their submission of documents is not acknowledged and the withdrawal is cancelled and then the whole process starts again.
Conclusion
The casino reported that the player's documentation had been accepted, the account verified and withdrawals approved. The player was unavailable to confirm. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Mozzart
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Beyond Our Scope
Issue summary
Player is asking for legal advice regarding problems they've had with the site.
Conclusion
Offering legal advice is beyond the scope of the PAB service. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BlackMagic
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player says the KYC process is drawn out, irksome and the casino is unresponsive when contacted.
Conclusion
The casino never responded and the website seems to be toast, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
Player says winnings were confiscated and casino accused them of having multiple accounts despite the second account belonging to their spouse.
Conclusion
Player repeatedly ignored the PAB Rules then accused us of working for the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
JackpotCity
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Bonus
Issue summary
-
Conclusion
Casino refuses point blank to discuss the matter with us. Case closed and a Casinomeister Warning forthcoming.
Casino Status Jurisdiction PAB Type
Casino
MondCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says that when they tried to withdraw, the casino accused them of "bonus hunting" and confiscated their funds.
Conclusion
The casino has terms against "bonus hunting" so the player decided to cancel the PAB. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spela
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The player had already submitted their issue to other arbitration services; in order to avoid chasing a moving target we won't get involved until all such ongoing efforts are finished (per the https://www.casinomeister.com/forums/help/pab-rules/ , item 1.10). Case closed, for the time being.
Casino Status Jurisdiction PAB Type
Casino
Locowin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite their withdrawal being approved, they have been waiting since the beginning of December for their payment; at first the reason given by the casino was that their withdrawal was under investigation (despite previous approval), later they claimed they were "too busy".
Conclusion
Despite repeated attempts, the player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says casino allowed them to deposit repeatedly despite knowing they were from a blacklisted country.
Conclusion
The player freely admitted to not reading the Terms and the problems they encountered thereafter are of their own making. Case closed.

February

Casino Status Jurisdiction PAB Type
Casino
MrSloty
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite being verified, their withdrawal is marked "pending" and the casino "refuse to explain why".
Conclusion
Casino never responded which is not a surprise as they're are claiming to hold a Curaçao license that does't exist. A Casinomeister warning will be posted in due course.
Casino Status Jurisdiction PAB Type
Casino
Casino360
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says they have been waiting 3 months for their withdrawals and that the casino either does not respond to attempts to contact them or keeps saying "soon" and that withdrawals marked "cancelled" will be done "manually". Eventually the player's account was transferred (without notice) from Casino360 to Bettilt.com
Conclusion
Bettilt finally responded to say this is a Casino360 issue: case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotsofVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says the casino "has tampered with my transaction history" and that they have proof. They also claim they never took a bonus and are thus entitled to their full winnings.
Conclusion
The casino provided details of the player's transaction history and we saw nothing suspicious in it at all. Furthermore there was good proof that the player had taken a bonus and was thus subject to the bonus Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
Other
PAB Type
KYC
Issue summary
Player says they are having difficulty getting verified: that the casino keeps asking for the same or more documents and won't accept their national driver's licence.
Conclusion
Player did not respond or return to site. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet11888
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after making a withdrawal request, their account was closed and the casino did not respond to any attempts to contact them.
Conclusion
The casino has shown evidence that payment was made, the player has disputed this but never responded further. Some evidence is required and none was shown: case closed.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player said that after months of play, their account was suspended and checks were done, but that it hasn't been re-opened yet.
Conclusion
The casino people refused to respond, case closed. A Casinomeister Warning will be posted accordingly.
Casino Status Jurisdiction PAB Type
Casino
Betway
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says casino refused to pay them, but did not provide further details as to why.
Conclusion
Case closed as this casino will only discuss issues with their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
Va-Bank
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that despite a successful first withdrawal, the next was denied and the casino claimed they had multiple accounts and were using VPN.
Conclusion
The casino people never responded to the player's issue. Case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
HappySpins
Status
Resolved
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says they have been waiting over two weeks for the remainder of their winnings to be paid and that the casino closed their account for sending them too many emails.
Conclusion
Casino paid the player almost immediately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betfred
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player says they were only excluded after they deposited and that the casino will not return said deposit.
Conclusion
Player stopped responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotMadness
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that they were verified but when they contacted the casino via chat to ask why they hadn't received their withdrawal yet, chat instructed the player to create "an inclave account". The player did this during the conversation; afterwards, their original account was wiped clean and they were no longer able to get a response from the casino.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BooCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player scored a very large win but the casino only wants to pay out slowly. It would take almost 15 years for the player to receive it all!
Conclusion
Player currently has other people looking into this for him, case closed (for now).
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player says casino confiscated winnings and returned deposits, claiming "safeguarding" and bonus abuse.
Conclusion
The casino says they have evidence that the player's account was being used by someone else. Player will have to take their case to the designated ADR if they wish to pursue the matter. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpicySpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims casino confiscated part of their balance; casino says player spent the money.
Conclusion
Player stopped communicating with us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
WilliamHill
Status
Closed
Jurisdiction
UKGC
PAB Type
Issue summary
Conclusion
WillHill is hopeless when it comes to player complaints, all they ever say is "won't discuss" and "player must follow the Terms regarding complaints". Full stop. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GoldenLady
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite their withdrawal being approved three months ago, they have still not received payment -- just promises of "soon".
Conclusion
No response from the casino to this player's issue, per usual for these guys. Case closed. The Casinomeister Warning against these guys will be bumped and refreshed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Affiliate says the casino refused to pay, first citing new Terms that were being retroactively applied, then requesting a bank statement saying their bank details had recently been changed (the affiliate says this is not the case.)
Conclusion
Casino paid in due course, case closed.

March

Casino Status Jurisdiction PAB Type
Casino
Slotocash
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player's withdrawal has been denied because their passport has expired since the casino accepted and approved it a few months ago.
Conclusion
OP repeatedly ignored the PAB rules and our advice. Case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over a month for their withdrawal while the casino advises patience.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Marathonbet
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that despite being verified, their account was suspended after they deposited and won -- and that they are unable to withdraw.
Conclusion
Player did not respond to basic questions about their case. This is a violation of the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PuntCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Terms dispute: casino denied players withdrawal on the grounds that there were multiple accounts from one address but the player says the Terms say nothing about a single address and only limit a given player to a single account.
Conclusion
Thus far the casino has not responded to the player's issue, case in progress.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Resolved
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Bonus
Issue summary
Player says that despite requesting the removal of the remainder of a bonus, it still affected a subsequent win.
Conclusion
Player reports issue resolved.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Problems with affiliate payments.
Conclusion
Affiliate payments were received, case closed.
Casino Status Jurisdiction PAB Type
Casino
FortuneJack
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player complained of non-payment.
Conclusion
Player had previously been banned from Casinomeister for flaming the moderators. This time around they ignored the PAB Rules so ... adios cupcake.
Casino Status Jurisdiction PAB Type
Casino
Winward
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says they are receiving conflicting information: that their withdrawal "has been", then "will be" approved but at the same time their account was closed and they are unable to log in.
Conclusion
Player did not respond when asked for further information -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player reports excessively delayed payments on recent winnings.
Conclusion
After some KYC procedures and a bit of negotiations regarding withdrawal amounts the issue was resolved and the winnings were paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VoodooDreams
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says that casino is refusing to pay winnings, citing a breach in Terms. Player counters that it is unreasonable to require "a player to know someone else in the same household has an account with voodoo dreams or any sister casino" as this would presuppose "psychic abilities".
Conclusion
Unfortunately, Voodoo Dreams won't respond to player issues.
Casino Status Jurisdiction PAB Type
Casino
Zinkra
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player has a dispute with the casino regarding cashback payments.
Conclusion
The casino says they reviewed the player's case and decided that payment was due. The player has since reported having received payment in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinYoo
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says their withdrawal has been stalled by a still ongoing, 3-week verification process.
Conclusion
This casino is part of the White Hat Gaming group, notorious for ignoring player complaints from 3rd party arbiters like us. True to form we received no response. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Cslotv
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says that the casino denies they won on a particular wager but they won't provide proof and they've stopped responding.
Conclusion
We looked into the player's claims but the casino denies the claimed bets took place and produced screenshot of the player's bet record to support that. Unfortunately that misses the point in that the player's issue was that their bets were being incorrectly recorded. The player did not have hard evidence to challenge the casino so we had no choice but to call it a draw and close the case.
Casino Status Jurisdiction PAB Type
Casino
Megapari
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says that after winning, the casino claimed they had more than one account and cancelled their winnings. Player denies the claim and also says they are unable to withdraw the original deposit amount that was left in their account.
Conclusion
The casino says they've offered the player to have his deposits returned and that is a work in progress. Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
MiamiClub
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says the casino is asking for excessive number of documents in order to avoid payment.
Conclusion
The casino has specified the KYC documents required but the player has already sent several different documents in an attempt to satisfy the casino's requirements: case in progress.
Casino Status Jurisdiction PAB Type
Casino
Hallmark Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says the casino won't pay because of an issue regarding their email address. Casino claims to have a Curacao license but offers no further information on that license, probably an unlicensed casino.
Conclusion
The casino never responded to the player's issue. That's case closed here at Casinomeister but I will post a Casinomeister Warning against the casino for non-cooperation on player complaints.
Casino Status Jurisdiction PAB Type
Casino
Gslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they were given a variety of reasons by the casino for not paying their withdrawal.
Conclusion
Turned out the player got frustrated with the withdrawal problems they were having at the casino and they spent their money playing. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betwinner
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says the casino has asked for an excessive number of documents (online and by post) and still will not verify them.
Conclusion
After an inordinate amount of back and forth the casino finally reports that they have what they need to settle the case. We've asked the player to confirm that they have done so. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
AllBritish
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they have been banned by the casino and so is unable to withdraw what remains of their initial deposit.
Conclusion
The casino gave instructions for the player to withdraw their balance but the player never responded, case closed.
Casino Status Jurisdiction PAB Type
Casino
STSbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
OP says their account has been closed but denies any wrongdoing.
Conclusion
STS refused to discuss the player's case saying only that the player "has already received all the relevant information and final decision regarding the complaint." If they won't discuss it there's not much to be done: case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet105.eu
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says that after winning, their account was frozen and no further information given.
Conclusion
Casino reports player paid. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
YojuCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
TBD
Issue summary
Player asked to have an old case reopened, it had been closed because they had gone AWOL while we were working on it.
Conclusion
We asked the player to assure us that if we opened the case again they would remain in contact with us while we worked on it: no response. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Justbit
Status
Cancelled
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says their balance has not been updated despite making a bitcoin deposit, support was not helpful and the issue remains unresolved two days later.
Conclusion
Player reports issue resolved.
Casino Status Jurisdiction PAB Type
Casino
AresCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that while they have been waiting for their withdrawal, they discovered that: "my deposits have been sent to travel companies in Kenya, they may not have a license, their games may be pirated and their telephone number is for a dating agency".
Conclusion
Ares is a long-time, rogue casino and the player ignored the PAB rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
5Gringos
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says casino closed their account accusing them of multiple accounts.
Conclusion
Despite repeated attemps, player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BlackJackBallroom
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
The player says their bank blocked incoming payments due to money laundering checks. Player requested further details on the payment provider, but that the casino has not responded to requests for this info after two weeks.
Conclusion
Casino claimed that payment to the player had been processed, We asked for confirmation from the player but never heard back. Assumed resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoChan
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims the casino closed their account and confiscated AUS$40,000 on false accusations of multiple accounts.
Conclusion
The casino showed evidence of multiple accounts although they were kind enough to return the player's deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says 1000 euros was removed from their balance and then their account was closed. Also, player reported a previous 1000€ payment was cancelled due to payment processor problems.
Conclusion
It took a few tries but LeoVegas paid the player in full. Case closed.

April

Casino Status Jurisdiction PAB Type
Casino
Betandyou
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that they were verified but that during the process more than half their balance was confiscated and they received a physical letter accusing them, without details, of fraud.
Conclusion
Player did not respond to us -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Topbet.eu
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting 7 and a half months for their withdrawal.
Conclusion
The casino failed to respond to the player's issue in spite of several attempts to get them to do so. Case closed but a Casinomeister Warning will be issued against Topbet for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
VegasRush
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they've been waiting a month for their withdrawal.
Conclusion
VegasRush never responded to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
OlympusPlay
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over 6 weeks for payment.
Conclusion
Player unresponsive -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Ignition
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
Issue summary
Player feels they have been waiting too long for verification.
Conclusion
Casino people said the player's deposits were returned and the account closed "due to fraudulent activity and integrity of play". Typically we would pursue this but they also said that any further discussions would have to be between the player and Customer Service directly. So be it, case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Other
PAB Type
Other
Issue summary
Player says their account was closed without explanation and suspects it may have something to do with Ontairo licensing changes.
Conclusion
The casino provided info on the player's account fraud activity, case closed and dismissed.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says casino "not crediting winnings".
Conclusion
The player had little choice but to take their case to the casino's designated ADR, it was more or less settled in the player's favour. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SunPalace
Status
Closed
Jurisdiction
Other
PAB Type
Self-Exclusion
Issue summary
Player requested self-exclusion and was told it was in place but the casino allowed to them to continue depositing and losing. Player has request deposit refunds but the casino is dragging its feet.
Conclusion
Evidence from the casino showed that the player had misrepresented their circumstances, had never asked for self-exclusion and had no evidence to show that they had. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Nucleonbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says the casino cancelled their withdrawal with no reason given and now disconnects on chat when asked.
Conclusion
Player did not respond to us -- PAB closed.
Casino Status Jurisdiction PAB Type
Casino
Biamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
Issue summary
Unknown -- have asked player to get help translating their casino complaint into English.
Conclusion
Misplaced spam attempt. Closed.
Casino Status Jurisdiction PAB Type
Casino
LtcCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Players says their account was blocked after a large win.
Conclusion
Player unresponsive, case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says casino closed their account for "breaking rules" but won't say which ones.
Conclusion
The casino says that payment to the player has been made. We've asked the player to confirm payment received but there was no response. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betobet
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that despite their account being vlidated, their larger withdrawal has stalled with the casino blaming a "software upgrade" and then claiming their complaint had been "escalated".
Conclusion
The casino claims that the player's withdrawal was paid: the player did not respond when we asked for confirmation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RollingSlots
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says they are unable to provide items requested by the casino for verification purposes.
Conclusion
For the second or third time this player has gone AWOL during a PAB. That's a clear violation of the PAB Rules and enough is enough: case closed and this player will no longer have access to the PAB service.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says their email inbox has reached its limit and they are now having trouble communicating with the casino.
Conclusion
Per usual the casino won't discuss the case with outsiders. Given that there's no much we can do to assist. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Pulsz
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says their withdrawal is being denied because they have had to replace their bank card since depositing.
Conclusion
The casino did not respond to the player's issue. Case closed, but a Casinomeister warning will be issued in due course.
Casino Status Jurisdiction PAB Type
Casino
18Bet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that after requesting a withdrawal, the casino accused them of having multiple accounts and confiscated the majority of their balance.
Conclusion
The casino provided good evidence that the player had multiple accounts, case closed.
Casino Status Jurisdiction PAB Type
Casino
Hazcasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that after depositing, they discovered that only one provider's games were available to them at this casino and they have been unable to withdraw despite providing their documents.
Conclusion
The casino says that they player's deposits were returned and withdrawn, player has not yet confirmed or denied this. Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
OceanBreeze
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they've been waiting over 2 months for a withdrawal and that chat only says they are "working on it".
Conclusion
Player did not respond to us -- case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
CasinoMax
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite being verified, their winnings were canceled.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
MountGold
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
Issue summary
Self-exclusion issue.
Conclusion
Player was refunded in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Winown
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says casino cancelled some of their winnings *not* in accordance with the casino's own Terms.
Conclusion
The Terms specifically say that "excess" winnings will be withdrawn from the player's balance up to and including the point where they withdraw their winnings. Player's argument that they should consider the winnings withdrawn at the point where wagering requirements are met is morally defensible but does not reflect common practice within the industry. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
24casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they've been waiting just under a month for their withdrawal, but the casino continues to advise patience.
Conclusion
The casino never replied to the player's complaint. Since there is nothing more we can do to help we'll have to close the case BUT a Casinomeister Warning will be posted against the casino for ignoring player complaints and non-payment of withdrawals.
Casino Status Jurisdiction PAB Type
Casino
CasinoEagles
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Unclear.
Conclusion
Player did not respond to our request for clarification. Case closed.

May

Casino Status Jurisdiction PAB Type
Casino
Bitcoincasino.io
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that after making "significant" deposits they were asked to select a country during a logon and then their account was closed as they were not from an accepted country.
Conclusion
Player confirms that their deposits were returned, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betrebels
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that despite being verified twice already, the casino is asking for more documentation.
Conclusion
The casino replied to say that the player must provide SOW docs and that if they want to pursue the matter further they'll have to go to the casino's designated ADR. That's the end of the line for us on this one, case closed.
Casino Status Jurisdiction PAB Type
Casino
Gslot
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite being verified they have not received their withdrawal.
Conclusion
Casino people tell us the player was paid a couple weeks ago, waiting for confirmation from the player. Player did not respond when asked for confirmation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Yabby
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says a choosing a "suggested game" led to them violating Terms -- and questions the ethics of this.
Conclusion
The player did break the Terms but was concerned about the ethics of the casino's actions in recommending restricted games. A valid concern but chasing an unlicensed casino over breaches of ethics is well beyond the scope of the PAB process: case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player used faked evidence to support their claims against the casino. Case closed and player banned from Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
--
Conclusion
This casino refuses to discuss player issues with us.
Casino Status Jurisdiction PAB Type
Casino
Betcoin
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that after requesting a withdrawal, the casino accused them of breaking terms and refuses to pay.
Conclusion
The casino provided good evidence of multiple accounts. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player is having problems accessing the casino from their area but there is no explanation given and no obvious reason why that would be the case.
Conclusion
Player tried a different URL -- something to do with the new Ontario regulations -- and that seemed to work nicely. Case closed.
Casino Status Jurisdiction PAB Type
Casino
FortuneJack
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that despite their account being fully verified, they have not received their winnings -- only a return of their initial deposit.
Conclusion
The casino representative has replied and provided a good case showing multiple accounts and failed KYC. The player will have to clear this up with the casino on their own. Case closed.
Casino Status Jurisdiction PAB Type
Casino
JacksPay
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player feels the casino is "withholding the withdrawals for no reason at all".
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted to warn other players that JacksPay is ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Ditobet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says that depsite being verified, when they tried to withdraw they received an email saying their account was "blocked for breaking the rules". Player refutes the claim.
Conclusion
Ditobet suspended and cancelled bets on the match in question as is their right per the Terms. The player's deposit was returned. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Grandivy
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they've been "excluded" (banned?) and not paid their withdrawal.
Conclusion
Casino didn't respond but did pay the player. Also, oddly, they flagged the player as self-excluded -- NOT at the player's request -- and closed the account. That said the primary issue was resolved so case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says their withdrawals are bouncing back to the casino which claims the card used "cannot receive funds". The player says their bank claims this is not the case.
Conclusion
The casino people say the player was advised to use an alternate WD method and that they've processed several transactions now using that. Player did not respond to our request for confirmation -- case closed.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
The player reported having payment issues, long term delays related to KYC and SOW.
Conclusion
In violation of the PAB Rules the player was posting freely on the forums regarding their complaint while we were trying to work on it with the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says their account has been closed and they are unable to access their balance.
Conclusion
Casino says they have a body of evidence against the player related to account fraud. Further pursuit of this matter will have to follow the procedure dictated in the Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Yetiwin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they contacted the casino, telling them they did not have a UK license, were told they would get a "refund". Casino started asking for info they already have, then stopped responding entirely.
Conclusion
YetiWin would only say "we are not able to provide any information to third parties" and "Any information regarding player's activity can be provided only to the player". They completely ignored our offer to have the player contact them directly to authorize them discussing the case with us. Case closed. A Casinomeister Warning has been posted.
Casino Status Jurisdiction PAB Type
Casino
Betcoin
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says the casino has suspended their account and will not process their withdrawals accusing them of having multiple accounts.
Conclusion
Player had multiple accounts both at Casinomeister and at the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MrSloty
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says they have been waiting for their withdrawal for over 9 weeks and that the casino just replies that there are checks being done.
Conclusion
No response from the casino: case closed and a Casinomeister Warning will be posted against the casino for non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have had an outstanding withdrawal for over three weeks and that the casino has "decline[d] to do anything".
Conclusion
The casino has specified the documentation they need from the OP in order to proceed, the player has declined to do so. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Mint.io
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says loss limits and "withdrawal button" do not work.
Conclusion
Player reports case resolved.
Casino Status Jurisdiction PAB Type
Casino
Playamo
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says winnings were confiscated by the casino as they had multiple accounts. Player says they thought the old account had been deleted.
Conclusion
Player did not respond to us -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Player says they lost their free spins due to a technical malfunction in a game.
Conclusion
Casino gave the player a cash bonus, the player accepted it and played it. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Pokerstars
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player says their account was restricted, then suspended and now they are stuck in an SoW process.
Conclusion
The casino restored the player's account, with restrictions. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Snabbare
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Snabbare finally responded to say that they won't discuss the player's case: case closed. However, Casinomeister Warning will be posted to alert other players to Snabbare's non-cooperation on player complaints.
Casino Status Jurisdiction PAB Type
Casino
VegasCasinoOnline
Status
Closed
Jurisdiction
Other
PAB Type
Other
Issue summary
Player says casino blocked their account the day after they requested a withdrawal.
Conclusion
Player did not respond to us -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they have been locked out of their account for over a month.
Conclusion
The casino paid the player but given the nature of the player's activities they also chose to close the player's account. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Amigowins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Responsible Gambling
Issue summary
Player's issue seemed to be that they didn't like the behaviour of the casino staff and was being harassed by phone and email to deposit.
Conclusion
Other than asking the casino people to "back off" -- which we've done -- there's not really an actionable issue here, case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says their account has been locked since January, that the casino informed them their account was "under review" and they would receive an email -- which has not yet appeared.
Conclusion
There was some persistent confusion as to what exactly the casino required from the player in order to proceed but eventually that got resolved: player was allowed to access their account and was paid in full.
Casino Status Jurisdiction PAB Type
Casino
Dogsfortune
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Responsible Gambling
Issue summary
Responsible Gaming issue.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be issued against them for non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Norgesautomaten
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
TBD
Conclusion
We asked the player to describe the issue they wanted us to pursue but received no reply, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ignition
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Player says there were technical issues with a game.
Conclusion
Casino said compensation was given - - player confirms an amount was received - - and they consider the matter closed. They say any further discussions will have to be between the player and Customer Service directly. That's all we can do here, case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they've "had outstanding withdrawals with LeoVegas since December 2021".
Conclusion
The player was finally paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says the casino wanted KYC documents from friends and family as part of their SOW verification.
Conclusion
Player reports that the casino has said they'll pay out and close their account, payment is apparently in progress. Update: player did not respond to our requests for confirmation of payment. As per PAB rules, case closed.
Casino Status Jurisdiction PAB Type
Casino
PowerCasino'
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The player did not respond, case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player has provided documents in March for SOW and has since been told told to wait for an email. Player says they are frustrated at the lack of communication and the inability to make a withdrawal.
Conclusion
Player did not respond to us, so we have closed this complaint as per PAB rules and procedures.

June

Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite being verified, they have been waiting for 3 weeks for their withdrawal. Player says the casino has given a variety of reasons for the delay.
Conclusion
To make a long story short, the player and the casino are trying to find a workable payment method. According to the casino, a method was found and the withdrawal paid. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player reports they are unable to withdraw while waiting to be verified, but they are still allowed to deposit and play. (?)
Conclusion
The Videoslots tried to help the player but he won't cooperate with them. Player ignored the PAB rules regarding public posts while a PAB is in progress: case closed.
Casino Status Jurisdiction PAB Type
Casino
Lapilanders
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player says casino confiscated winnings accusing them of breaching Terms.
Conclusion
Casino didn't respond to us and MADRE is not responding to the player, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
JooCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player won large at Joo Casino and is hoping for a faster payout schedule than the maximum monthly stated in the Terms.
Conclusion
The casino has reviewed the case but decided they're unwilling to grant the player an exception to the standard payment schedule, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betzino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Complaint appears to be without basis. When queried, the player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoKakadu
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that after winning and documents being approved, they are still waiting to withdraw.
Conclusion
The casino says they see no problem with the player's account: documents are approved and withdrawals are being processed. We've asked the player to confirm this. Unfortunately, they did not reply. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RoyalPanda
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Player claims they told the casino(s) they had gambling addiction problems but was allowed to register and play at other casinos in the LV group.
Conclusion
This issue was originally started in 2021, the player posted this new Ticket in order to restart the old one. We've determined that there does appear to be reasonable grounds for re-opening the case so this Ticket will be closed in favour of continuing on with the original.
Casino Status Jurisdiction PAB Type
Casino
MbitCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue, refunds requested from multiple Dama casinos.
Conclusion
The casino people have advised us that refunds have been issued, the player has confirmed that most of the refunds have been received. There is a some dispute about the amount owed back from one of the casinos but because of the details of those accounts and the claims being made we feel that is something the player will have to resolve with the casino directly. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Ignition
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says that requesting withdrawal trigged a review and that it's been 10 days now without an update from the casino.
Conclusion
After several attempts the casino people replied only to say that the player was in breach of the Terms and that all monies would be confiscated.
Casino Status Jurisdiction PAB Type
Casino
Bet365
Status
Resolved
Jurisdiction
Other
PAB Type
Other
Issue summary
Player says they were in the middle of play when they were suddenly locked out of their account. When they contacted the casino, they say they were told their account was under review and not to contact the casino again for 48/72 hours.
Conclusion
Player reported "bet365 support did follow up with me and apologized and made this right". Case closed.
Casino Status Jurisdiction PAB Type
Casino
WildPharao
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that despite being verified, they have been waiting over a month to be paid and that the casino has now become unresponsive on chat and email.
Conclusion
The casino offered no response whatsoever to the player's complaint. Case closed but a Casinomeister Warning will be posted flagging the casino as non-responsive to player complaints.
Casino Status Jurisdiction PAB Type
Casino
CasinoEagles
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player's winnings were removed without comment or explanation from the casino.
Conclusion
The casino was not responding so the player decided to submit their complaint to other complaints services thereby ignoring and violating the PAB Rules (items 1.10 and 2.3). Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoEagles
Status
Cancelled
Jurisdiction
None/Unspecified
PAB Type
Issue summary
--
Conclusion
--
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player says part of their winnings have been confiscated as the casino says they have broken Terms.
Conclusion
Parimatch conveniently refuses to discuss player complaints. Case closed but a Casinomeister Warning will be posted in due course.
Casino Status Jurisdiction PAB Type
Casino
BetBigDollar
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that instead of bring paid a withdrawal, they were locked out of their account.
Conclusion
The casino has shown proof of payment but the player suddenly went AWOL and did not respond to questions regarding the payment, case closed.
Casino Status Jurisdiction PAB Type
Casino
VIPCasinoRoyal
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims casino withholding winnings because they mis-typed their date of birth.
Conclusion
The casino claims that the player hasn't completed the wagering requirements and they say they've contacted the player with instructions. Player stopped responding to us -- PAB closed as per procedures.
Casino Status Jurisdiction PAB Type
Casino
Facebook
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says they were playing a game on Facebook and requested payment three times but the game provider just blocked their account.
Conclusion
Players on Facebook will need to use Facebook's Complaints procedure. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitcoincasino.io
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player is having a problem with apparently unauthorized bitcoin transactions.
Conclusion
The player reports that their account has been reinstated and their balance restored. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VirginBet
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible gaming issue.
Conclusion
Virgin is notoriously "talk to the hand" and only allows UK players to follow their prescribed "designated ADR" route specified in the Terms. Player so informed and case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Technical Issues (Software)
Issue summary
Player said they won on a slot but it did not register. They do not have a screenshot as proof, but say there must be a record of it somewhere.
Conclusion
The casino records show that the player waited 7 hours before claiming there had been a problem with the game. The casino's play records show no such bet. Unfortunately without supporting evidence the player's case fails: case closed.
Casino Status Jurisdiction PAB Type
Casino
Sunrise
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
PLayer says that after verification and approval of the withdrawal, the casino says their payment processor "is experiencing major delays and we cannot provide a time frame or date as to when you will receive your payment".
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has not fulfilled the "48 hours or less" promise in a recent email -- that it's been over a week and there's no sign their withdrawal is even pending.
Conclusion
Posh finally paid the player but not without a stiff transaction fee, case closed.
Casino Status Jurisdiction PAB Type
Casino
NordicBet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that when they tried to withdraw, the casino accused them of violating their Terms and locked their account.
Conclusion
The Nordicbet people say they've checked and double-checked their evidence and their decision against the player is final. All deposits were returned so as unsatisfactory as that conclusion to the matter may be it's not an unreasonable one: case closed.
Casino Status Jurisdiction PAB Type
Casino
Olimp
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says their account was blocked a month ago and that they have been unable to withdraw.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Betcoin
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says casino has locked them out of their account, refuses to pay winnings, and says their "group" is under investigation. Player claims they are "just betting with some friends".
Conclusion
The casino provided good evidence of account fraud, case closed.
Casino Status Jurisdiction PAB Type
Casino
24casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that they have been waiting 3 months for their withdrawal and that the casino's only statement is "it will be processed soon".
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted against 24Casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
WilliamHill
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims William Hill used their account to place losing bets.
Conclusion
Vegas.WilliamHill redirects to WilliamHill -- unsurprisingly -- and WillHill is the original "talk to the hand" operator when it comes to player complaints. In other words "no can do" on this one, sorry. Case closed.

July

Casino Status Jurisdiction PAB Type
Casino
ManhattanSlots
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player claims there have been multiple unauthorized charges taken from their bank. The casino(s) has stopped responding.
Conclusion
The player was unable to provide enough data on the alleged unauthorized transactions for us to pursue this, case closed.
Casino Status Jurisdiction PAB Type
Casino
Coolcasino.io
Status
Closed
Jurisdiction
Other
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Player did not respond to us, case closed.
Casino Status Jurisdiction PAB Type
Casino
JackpotCapital
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite being a verified VIP and the casino publishing the win on their site, the casino confiscated their winnings and did not return their deposits, saying the player had failed "security checks".
Conclusion
The casino's actions against the player were based on evidence of player fraud and multiple accounts: case closed.
Casino Status Jurisdiction PAB Type
Casino
FunClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Issue summary
Awaiting summary.
Conclusion
Player enthusiastically ignored PAB rules. Complaint on hold until player explains themselves. Later: player did not respond, case closed,
Casino Status Jurisdiction PAB Type
Casino
Primaplay
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says they were tricked into breaking Terms by the casino.
Conclusion
Seems the player received assistance from the casino in due course then reported their issue resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says their winnings were confiscated and they were accused of multiple accounts.
Conclusion
The casino provided good evidence of the player's multiple accounts at the casino, repeated abusive behaviour toward casino staff and threats of violence and death against them. Case closed and player kicked to the curb.
Casino Status Jurisdiction PAB Type
Casino
Duelz
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
player says that they requested a withdrawal 3 weeks ago and submitted their documents but that the casino "ignored" their emails and has since blocked their account.
Conclusion
After weeks of no response from Duelz they finally replied to say that they would not discuss this or any other player complaint with us or any other 3rd party. So be it, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betflag
Status
Closed
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says they did not receive 2 withdrawals despite casino claim that they were paid.
Conclusion
Betflag refused to discuss the player's issue saying only that they player had to submit their complaint to them directly which, of course, had already been done. Case closed but a Casinomeister Warning will be posted regarding the casino's non-cooperation on player complaints.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Other
PAB Type
Bonus
Issue summary
Player feels they were not treated fairly with regard to bonuses.
Conclusion
The player's issue mainly involved having been bonus banned. Such matters are entirely up to the casino and beyond the scope of the PAB process. The best we can do is forward the details to the casino and ask would they please consider the player's request. After we had done that the player said they had taken their issue directly to the casino which is perfectly fine since we had done all we could do. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinGenie
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says they have been unable to withdraw and the casino is unresponsive.
Conclusion
Casino said payments would be processed and contacted the player to say the same. Player left the building before confirming payments received. We'll assume that the issue was resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LadyLinda
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says their withdrawal was never processed and when they complained, the casino closed their account.
Conclusion
LadyLinda did not respond which is unsurprising given the lack of a license. Case closed but a Casinomeister Waring will be posted alerting readers to the fact that they ignore player complaints.
Casino Status Jurisdiction PAB Type
Casino
RantCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they are struggling with the SoW process at this casino.
Conclusion
Player went to a third party, asked that we put the PAB on hold, and eventually gave up and played their money away. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that payment of their winnings has been delayed too long.
Conclusion
It took a while for the casino to get the documentation they wanted but the player finally reported being paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Simppeli
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Player wanted our opinion on an old case.
Conclusion
Unfortunately his case was too old (3 years) and the designated ADR had already given a ruling: case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsofVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over a month for their withdrawal, the casino has not responded to their emails and now they can't log in.
Conclusion
The casino provided solid evidence of widespread multiple accounts from this player: case closed and player banned from Casinomeister for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Player says casino refuses to blocke their account.
Conclusion
Parimatch refuses to discuss player complaints, case closed. A Casinomeister Warning will be issued in due course.

August

Casino Status Jurisdiction PAB Type
Casino
Ggbethome
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
Issue summary
Player says they are having difficulty withdrawing un-played deposit.
Conclusion
We have heard back from the casino people on this and apparently the player has played their balance away. Confirming this with the player. Update: player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
RubyBet
Status
Closed
Jurisdiction
UKGC
PAB Type
T&C Dispute
Issue summary
Player says winning were confiscated with the casino claiming: 'irregular betting patterns' and 'manipulation'.
Conclusion
The casino people chose not to discuss the case with us. We sent the player to the casino's designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayGrand
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says casino is forcing a 5-year "self-exclusion" on them and when they asked for their account to be closed and their data deleted, the casino refused.
Conclusion
Turns out the player had multiple accounts and as such the casino's actions were justified per the Terms. The retention of data is also justified given the player's violation of the Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BohoCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says they have been having a confusing and unproductive back and forth with the casino regarding withdrawal method.
Conclusion
Within 48 hours the player reported payments received, case closed.
Casino Status Jurisdiction PAB Type
Casino
LordPing
Status
Cancelled
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player concerned that they had not had a response from the casino while waiting to be verified.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player does "not agree" to the casino holding their winnings until after they have cleared SoW checks.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Bobby
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says that despite being verified, they have not yet received their withdrawal.
Conclusion
The casino never replied to the player's issue in spite of several attempts being made to get their attention. Case closed but a Casinomeister Warning will be posted to alert players to the troubles they can expect at this casino.
Casino Status Jurisdiction PAB Type
Casino
FunClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player already had a PAB for this issue, opened this one, then asked us to close it. PAB closed.
Conclusion
Case closed at player's request.
Casino Status Jurisdiction PAB Type
Casino
Fafabet
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player says they received an email with a cashback bonus offer but no Terms were referenced; the player claims they played, lost and asked for their cashback, whereupon the casino said they did not qualify and sent them a link to the Terms.
Conclusion
Fafabet claims that there was a link to the Terms included in the email. The player says the link was there but was non-functional. The player has been referred to Fafabet's designated ADR to pursue the case further per the Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BetOriginal
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
KYC seemed to be taking too long.
Conclusion
The player was eventually paid in full.
Casino Status Jurisdiction PAB Type
Casino
JacksPay
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
OP says the casino has become unresponsive since they submitted a withdrawal request.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BetWinner
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they are only able to place minimal bets, they receive no response to their validation documents and they are unable to withdraw their winnings.
Conclusion
Player stopped responding to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
WilliamHill
Status
Closed
Jurisdiction
Other
PAB Type
Other
Issue summary
Player says they haven't been able to log in for half a year and that when they contact support, they are told to wait for an email that never arrives.
Conclusion
William Hill is completely non-responsive to player complaints from a third party, so we are unable to help.
Casino Status Jurisdiction PAB Type
Casino
LocoJoker
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite being verified twice and having two security checks, they still have not been paid their withdrawal.
Conclusion
Player was unresponsive to questions regarding their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
BitDice
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
KYC
Issue summary
Player feels the KYC process is being unnecessarily delayed.
Conclusion
Player has not responded to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsPalace
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they made three deposits, all of them came out of their bank account, but only one appeared in their casino acount.
Conclusion
No response from the casino after several attempts, case closed. A Casinomeister Warning will be posted to warn players that SlotsPalace is ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
SunVegas
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says that verification process interrupted game play and they would like to be compensated more generously than the casino's initial offer.
Conclusion
Player violated the PAB rules and failed to respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
ClubVulkan
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says a large amount was deposited by their child -- who is underage -- and that no KYC checks were done.
Conclusion
The casino people never responded to the player's issue. Case closed, but a Casinomeister Warning will be issued against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
MBitCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Casino claimed the player had multiple accounts and returned their deposit instead of paying requested withdrawal.
Conclusion
The casino provided good evidence that the player had created and used multiple accounts: case closed. Player came back to accuse us of corruption and fraud: player boot off Casinomeister for being a PITA.
Casino Status Jurisdiction PAB Type
Casino
VulkanVegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
Issue summary
Awaiting English summary.
Conclusion
The player failed to respond to basic questions we had for them, in violation of the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Konung
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino claims player broke Terms regarding bonus, player claims the Terms in question were not available in his language.
Conclusion
The casino stands firm on their decision against the player on the grounds that the English version of the Terms have (pretty much) always said that "the English version of the Terms prevails over other language versions" and the bonus Terms in English were clear. If the player wants to pursue their case they'll have to take it to the licensing body because the casino isn't going to budge otherwise. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betnomi
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says casino received the deposit but denies doing so.
Conclusion
Casino acknowledged and returned the deposit. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playzee
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they've been waiting since June for a withdrawal. Casino claims they have been in contact with player; we have requested confirmation of this.
Conclusion
Player did not respond to us, so case closed.
Casino Status Jurisdiction PAB Type
Casino
JackpotGuru
Status
Closed
Jurisdiction
Isle of Man
PAB Type
Non-payment
Issue summary
Player says that after winning the casino issued "fake allegations" and closed their account.
Conclusion
Player did not respond to us, case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Duobetz
Status
Closed
Jurisdiction
N/A - Site Closed
PAB Type
KYC
Issue summary
Player says that after submitting documents for verification, their emails were "ignored" and their account blocked.
Conclusion
No response from the casino after several attempts, likely due to the fact that this casino has apparently closed. Unfortunately there's nothing further we can do here. Case closed.

September

Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite sending in the requested ID a month ago, their account has been "de-activated", they have not received their withdrawal and the casino has become unresponsive.
Conclusion
Mr Vegas won't discuss player complaints so the player took their case to the casino's designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that they have been waiting a week for their withdrawal and that the casino has become unresponsive.
Conclusion
Player reported having received full payment from the casino, case closed.
Casino Status Jurisdiction PAB Type
Casino
RubySlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says says casino insists they need to accept withdrawal in bitcoin despite not having any experience with crypto.
Conclusion
RubySlots is a Virtual Casino Group property, the player needs to contact the Virtual representative for assistance. Player stopped responding to us, case closed.
Casino Status Jurisdiction PAB Type
Casino
AgentSpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player believes the casino to be a "scam" and would like their deposits back.
Conclusion
Player stopped responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Stake.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims casino's games are "rigged".
Conclusion
Less than 24 hours later the player submitted another Ticket with virtually the exact same details: this Ticket is closed in favour of the new one.
Casino Status Jurisdiction PAB Type
Casino
SunriseSlots
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says their withdrawal was approved over a month ago, but since then the casino has repeatedly claimed they are "having delays with our BTC payments".
Conclusion
We've attempted several times to get the casino to respond to the player's case, they never did but at least they did contact the player and paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Energybet
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player has been unable to satisfy the casino's "multitude of request for very intrusive paperwork" in order to receive their withdrawal.
Conclusion
Casino says player has been paid in full; player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
LuxuryCasino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
T&C Dispute
Issue summary
Player claims that their $30,000 win was wrongfully denied for T&C violations.
Conclusion
Player was unresponsive. Also, the case was heard by the licensing body and ruled in favour of the casino. The evidence showed multiple Terms violations including multiple user accounts. Since the player misrepresented themselves and their case to us they are barred from further use of the PAB service. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Pulsz
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
"I went through the verification process and I have emails to prove that I was verified but they claim that I can't get my winnings because I can't get into my Facebook account."
Conclusion
Casino only responded to say "we are not allowed to disclose any information regarding the player in question". This casino is apparently unlicensed so "not allowed" by whom? They ignored our offer to have the player send them a letter requesting that they discuss the case with us. In any case we're at a dead-end on this one so case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they encountered a problem with a game.
Conclusion
The player's account of the situation combined with evidence from the casino showed that this almost certainly was a legitimate game error. The casino chose to refer the player to the Terms which absolves the casino of any responsibility in such cases. The player accepted this and requested the case be closed.
Casino Status Jurisdiction PAB Type
Casino
LuxuryCasino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
Player appears to have submitted 2 PABs for the same issue. Awaiting clarification.
Conclusion
When asked to clarify, the player did not respond. Case(s) closed.
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claims that Live Roulette at the casino was being manipulated to remove a player's winning results.
Conclusion
888 is 100% non-cooperative on player complaints, we had no choice but to send the player back to the casino's Terms for guidance of pursuing a complaint. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Melbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims the "operator settled my bet incorrectly".
Conclusion
Player has requested we close this ticket. Done.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
The player was unhappy that they had been denied bonuses and that a withdrawal to Neteller had never really been attempted.
Conclusion
As it happened Neteller had cancelled the deposits and requested smaller amounts be attempted. The player meanwhile had cancelled their withdrawals and spent their balance. Case closed.
Casino Status Jurisdiction PAB Type
Casino
KingBilly
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that despite being verfified, they are not able to withdraw their winnings -- the casino re-requested their ID and is now doing a game provider check.
Conclusion
All issues were promptly resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
Wunderwins
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that they requested a withdrawal nine days ago and submitted their documents but the casino has been completely unresponsive. Update: player reports they have now been verified.
Conclusion
Player reported payment received, case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitdice
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says they have been waiting two weeks for a withdrawal.
Conclusion
Player stopped responding, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Closed
Jurisdiction
Other
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue: the player claims their previous SE was ignored when they re-registered at the casino, "I entered one digit wrong in my zip code".
Conclusion
It turns out the player did indeed "entered one digit wrong in my zip code" but they also changed or altered every other bit of personal information when they re-registered. The player's claim against the casino is rejected and the case is closed.
Casino Status Jurisdiction PAB Type
Casino
Roaring21
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
KYC
Issue summary
Player says they are being asked to produce an image of a 5-year-old piece of identification they no longer have.
Conclusion
Casino confirmed that the issues with the players KYC docs had been cleared up and the account was confirmed. Player reported that was true. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Roaring21
Status
Waiting for Response
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says they have been waiting for a withdrawal "for a long time" and that there is "an excuse every day".
Conclusion
The casino people say they had to wait for KYC to be complete because there was another related account involved, all done now. Waiting for player confirmation. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
LVbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they are having dificulty with SOW documents being rejected. Update: player reports documents have just been approved and are now being reviewed.
Conclusion
Player was paid in full.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino says the player re-registered using different personal details thereby violating the Terms. The player will have to take this case to the casino' designated ADR if they wish to pursue it further. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casitsu
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says they have a history of problems with withdrawal requests and have had a large number of documents rejected. Although all their money has been played away they feel the casino treated them improperly.
Conclusion
Turned out the player had multiple accounts at the casino, had been warned several times to cease and desist, and had a habit of all-caps abuse with the casino staff. We too received some of the same. Needless to say nobody involved wanted more of this so the player was sent on his way. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Gammix Group
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they have opened accounts and deposited with a number of casinos in this group before receiving an email telling them their accounts were closed because they are in a restricted country.
Conclusion
Neither the individual casinos nor the casino group replied to the player's complaint. Case closed but a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they used a 3rd party funding source, won, requested a withdrawal, submitted documents for verification process and the casino closed their account and returned their deposit.
Conclusion
The casino says they have convincing evidence that the player is running multiple accounts which is an obvious violation of the Terms. If the player wishes to pursue the matter the casino says they'll have to contact the regulator. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betvictor
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player says they had a lot of conflicting information given to them during the SOW process -- they would now like their account closed and their money returned.
Conclusion
The casino claims the player has been paid and the account balance is 0; player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
Rollbit
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Technical Issues (Software)
Issue summary
Player says that they took insurance on a bet, lost, but insurance was not paid. They claim this happened more than once.
Conclusion
The casino had gone to the game provider -- Pragmatic -- to confirm that there was no trace of the technical issue the player claimed. We did the same and they confirmed it again. That's about the best we can do. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AllBritish
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player feels the casino has "been provided with sufficient [SOW] documentation" even though they are still asking for more.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
Dolcevita
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Casino rep was looking for a place to post their bumff.
Conclusion
Sent the rep to Jelena, our Accounts Manager.
Casino Status Jurisdiction PAB Type
Casino
Bambet
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says they are having difficulty with verification.
Conclusion
The casino confirmed that verification had been completed and the player had since been back at the casino. The player was asked to confirm this but never responded. Case closed.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to our questions -- case closed.

October

Casino Status Jurisdiction PAB Type
Casino
TrueFortune
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting weeks for their withdrawal.
Conclusion
Player reports that the payment has been received. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AllSlots
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Player says they have not been paid their withdrawal.
Conclusion
The player was paid within 48 hours. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting for a series of payments, the first of which was due over 2 months ago.
Conclusion
The casino reports that the player has been paid in full, player confirms this. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Wildz
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player reported a technical problem to the casino months ago but still hasn't received a satisfactory response.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Wildz is ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Winnerama
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite being verified, their withdrawal remained pending for a month and then their account was closed.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says deposits were not credited to their account but that the casino claims their issue was resolved.
Conclusion
Player did not respond to us. This is the third time they have submitted a PAB and then become unresponsive; we will no longer accept PABs from them as this is a repeated rules violation.
Casino Status Jurisdiction PAB Type
Casino
Duelz
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims that the casino closed their account after they requested a withdrawal and is now asking for documentation from a 3rd party that the third party says doesn't exist.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
1bet
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims that after some difficulty with their card, the casino now says "provider does not allow such payments".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BlackDiamond
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
Issue summary
Player says that they have been unable to upload documents via the website and has been waiting for weeks, but the casino has not been of assistance.
Conclusion
Player stopped responding to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims their country was added to list of restricted countries after their winnings were denied.
Conclusion
As it happens the player was not wrong. The casino had mistakenly omitted adding the player's country to the list of restricted countries. Trouble is it would be a violation of the player's country's laws for the casino to pay the player so there's not a lot to be done here. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RichCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says their withdrawal request was declined and their balance confiscated, with the casino claiming the player was a "Bonus Abuser".
Conclusion
The casino offered no response to the player's complaint. Unfortunately we'll have to close the case and move on but a Casinomeister Warning will be posted against the casino to alert player to the fact that Rich Casino is ignoring player issues.
Casino Status Jurisdiction PAB Type
Casino
1Win
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says their account was closed leaving them no longer able to access their balance.
Conclusion
We received no response from the casino regarding the player's complaint. Case closed but a Casinomeister Warning will be posted to alert other players to the difficulties they can expect at 1Win.
Casino Status Jurisdiction PAB Type
Casino
7Bit
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says bonus wasn't paid out despite appearing as "paid".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that 2 months ago their "levels of loyalty XP ... simply disappeared".
Conclusion
The player's loyalty points were restored. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
The casino was asking the player to provide KYC documents over and above the usual but the player couldn't be bothered. Case in progress.
Conclusion
In the end the player was unable to provide satisfactory documents in a timely manner. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinYoo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player feels the withdrawal limit in the casino's Terms is too low.
Conclusion
The casino quoted their Terms and declined to make an exception for the player, case closed.
Casino Status Jurisdiction PAB Type
Casino
Genesis
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have repeatedly sent in their documenation but after a week they still have not received their winnings.
Conclusion
Casino reports player's withdrawal paid. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
FunClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says casino claims player broke bonus Terms; player refutes this.
Conclusion
Player stopped responding to us -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
CasinoFantastik
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims their balance was unfairly confiscated with the casino claiming a breach of Terms.
Conclusion
The casino gave no reply to the player's issue, case closed. A Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting a year for a withdrawal.
Conclusion
It took a while but the player reports having been paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting for two months for their withdrawal but received nothing but "excuses".
Conclusion
This casino is a notorious rip-off joint and it seems they're merrily continuing in that same manner: they've ignored this case and offered no reply whatsoever. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Facebook
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Player said "casino does not load or payout it a timely fashion ... Changes rules to payouts on the fly", etc but never identified the casino nor gave proper account ID info.
Conclusion
Player did not respond to our request for further info and clarification -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Stake.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Stake never did respond properly to the player's issue. Case closed but a Casinomeister Warning will be posted against them for non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
FruityCasa
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player did not receive the bonus they felt entitled to.
Conclusion
Player ignored the PAB Rules and started posting again on the forums because he didn't like what he heard from the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Replatz
Status
Resolved
Jurisdiction
Other
PAB Type
Responsible Gambling
Issue summary
Player says casino allowed them to bet past their limit.
Conclusion
Although the casino did not respond to us directly they did approach the player and settled the matter. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player feels the Terms regarding max bet limits were too hard to find and the casino should have blocked him from placing bets that would violate the bonus Terms.
Conclusion
The casino provided good evidence of the player's "max bet" violations, case closed.
Casino Status Jurisdiction PAB Type
Casino
Wombat
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says they've been denied their winnings and their deposits have been returned with the casino citing "irregular playing patterns"
Conclusion
The casino said the player must file their complaint with the designated ADR specified in the Terms. Such is life for UK players with the UKGC. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Highroller
Status
Resolved
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player claims casino withholding withdrawal under false pretences.
Conclusion
The casino people did respond to us that payment was in progress and the player confirmed it. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playojo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says the casino keeps rejecting their documents and will not process their withdrawal.
Conclusion
The casino has replied to specify the document required to proceed. Player submitted the doc and the casino paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RichCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player submitted an incomplete PAB Ticket, waiting for the necessary details. On hold.
Conclusion
The player finally gave us the necessary info, case in progress.
Casino Status Jurisdiction PAB Type
Casino
Replatz
Status
Resolved
Jurisdiction
Administrazione Autonoma (AAMS)
PAB Type
Responsible Gambling
Issue summary
Player reports that when their weekly self-set limit was reached, the casino "suggested" that they increase it.
Conclusion
Player says the casino has returned the funds.
Casino Status Jurisdiction PAB Type
Casino
Highstakes
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says the casino refused their withdrawal and confiscated their balance.
Conclusion
The casino claims that it's their policy to not discuss "financial matters" regardless of whether the player approves it or not. Case closed, but a Casinomeister Warning will be posted against them for effectively ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Stake.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims casino's games are "rigged".
Conclusion
Testing games fairness and suchlike is beyond the scope of the PAB service, case closed.
Casino Status Jurisdiction PAB Type
Casino
WildCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says the casino denied a recent withdrawal request as they required a "relationship explanation" but has not been in touch since.
Conclusion
Player did not respond to us -- case closed.

November

Casino Status Jurisdiction PAB Type
Casino
DreamsCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says that withdrawal request was denied and winnings were voided with the casino claiming the player broke Terms.
Conclusion
The casino provided good evidence that they player had multiple accounts. Case closed.
Casino Status Jurisdiction PAB Type
Casino
888sport.com
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Conclusion
888 has a longstanding policy of ignoring player complaints that come to them from third parties. A warning against them was posted in 2012 and still applies.
Casino Status Jurisdiction PAB Type
Casino
ChumbaCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
"Their slots have gotten way too tight in the past 6 months."
Conclusion
Despite being asked more than once, the player did not clarify what exactly they wanted us to do for them.
Casino Status Jurisdiction PAB Type
Casino
N1 Casino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Source of Wealth
Issue summary
Player says casino has refused withdrawal request and is requesting SOW documents dating back 6 months.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
YoloCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says their winnings have been voided with the casino claiming a violation of Terms. Player denies this.
Conclusion
The casino returned the player's winnings and the player was free to withdraw their balance. Case closed.
Casino Status Jurisdiction PAB Type
Casino
JammyJack
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they are unable to access the casino website so can't withdraw their winnings.
Conclusion
We finally did get through to the casino people but all they would say is "cannot discuss a player's account with a 3rd party". We offered to have the player contact them to explicitly give permission to do so but they only repeated the same "can't discuss" BS. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Chipstars
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says they did a lot of KYC and finally received the "all good" from the casino but their account was promptly locked and the casino won't reply.
Conclusion
The player had said they'd began legal proceedings on this case and as such we withdrew our participation. Now they say there are no legal proceedings and never were but the evidence shows that a "lawyer" had threatened the casino with legal action. The player probably lied about there ever being a lawyer and they certainly lied about there never being a legal threat against the casino. Liars don't get PAB service, case closed.
Casino Status Jurisdiction PAB Type
Casino
Conquestador
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player says they want to withdraw but are having problems with verification.
Conclusion
The casino claims "we are unable to discuss an account with anyone other than the named account holder." This is quite untrue, the casino CAN discuss player issues where the player has given their consent, but there is nothing forcing them to do so. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PlatinCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says they have been waiting for verification for over a week and now they are locked out of their account.
Conclusion
Player stopped responding to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Snabbare
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player says that despite winning, they were not credited and their account was closed.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
casoo.com
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Winbigslots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after requesting a withdrawal, they have not been able to acces their account and the casino is not replying to emails.
Conclusion
Player did not respond to us despite multiple attempts -- case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
Betfred
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino refused to discuss the player's case and would only say that the player should contact them directly. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Ignition
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
T&C Dispute
Issue summary
Player says their account was closed and balance seized due to a Terms violation.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
thunderpick.io
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player says they have submitted all documents but they still cannot access their winnings.
Conclusion
Player became unresponsive, case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
MerkurSlots
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The casino falsely claimed they could not discuss the player's case "for security reasons". The player has no choice but to follow the casino's Terms regarding their "designated ADR". Case closed.
Casino Status Jurisdiction PAB Type
Casino
melbet.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says casino claims "staff mistake or wrong bet display".
Conclusion
The player has had multiple issues with the same site, all filed within a day or two of each other. We've combined these all into a single complaint for submission. This case is closed as the issue will be dealt with in the combined complaint.
Casino Status Jurisdiction PAB Type
Casino
melbet.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims an "Incorrect Bet Settlement".
Conclusion
The player has had multiple issues with the same site, all filed within a day or two of each other. We've combined these all into a single complaint for submission. This case is closed as the issue will be dealt with in the combined complaint.
Casino Status Jurisdiction PAB Type
Casino
melbet.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims multiple bets were settled incorrectly.
Conclusion
Melbet informed us that the player is placing a large number of bets per month with them and that only a small fraction were cancelled due to "staff" and "technical" errors. On that they weren't interested in discussing the matter further. Case closed.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player says that despite previous verification and withdrawals they are now being asked for a document that can't be produced.
Conclusion
Casino says player withdrawal has been approved; player has confirmed payment.
Casino Status Jurisdiction PAB Type
Casino
Casiplay
Status
Closed
Jurisdiction
UKGC
PAB Type
Technical Issues (Software)
Issue summary
Player says his account was not credited with winnings and in another game, his "bet was rejected" and the "refund malfunctioned".
Conclusion
Player stopped responding to us. Case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
YetiWin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player says they have been unable to withdraw without a passport -- which they do not have.
Conclusion
Player stopped responding to us -- case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
Bitcoincasino.io
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
This began as a request from the player to reactivate his account here at Casinomeister ... and somehow ended up as a PAB.
Conclusion
We've fulfilled the player's request, case closed.
Casino Status Jurisdiction PAB Type
Casino
cloudbet.com
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player says that their account was blocked and the casino became unresponsive.
Conclusion
Player failed to respond to us -- case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Prism
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after a large win, they have been trying to get verified for months.
Conclusion
The casino people have provided a list of requirements for the player to be verified. Player has stopped responding to us despite multiple attemps on our part. Case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Tangiers
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have had repeated struggles getting paid by this casino over the last two years; their last (so far unsuccessful) withdrawal request was a month ago.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted against them for ignoring player issues.
Casino Status Jurisdiction PAB Type
Casino
LasVegasCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that despite being fully verified and having a successful previous withdrawal, their latest has been pending for a week with no clear explanation.
Conclusion
The casino ignored us and simply told the player to follow the Complaints procedure in the Terms. So it goes with UKGC-licensed casinos. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Maximal Wins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player has been waiting over two months for their withdrawal and says that support has given no additional information, ending one chat with: "Don't worry, every procedure has its end."
Conclusion
The player was unresponsive to basic questions regarding the case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitsler
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that in 2018, "after updating the site" an amount of money "disappeared from my account".
Conclusion
No response from the casino to this player's issue, case closed. A Casinomeister Warning will be posted to alert player to the fact that this casino is ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
AxeCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Player is requesting a refund on deposits after being allowed to play at Axe Casino while self-excluded from all Dama NV properties.
Conclusion
Player reported having received the refunded deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
none_given
Status
Cancelled
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Unknown, somehow the PAB submission got borked and there were no details available.
Conclusion
We asked the player to resubmit their issue, case cancelled.
Casino Status Jurisdiction PAB Type
Casino
SunriseSlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over a month and have submitted their documents multiple times but that the casino keeps claiming something is "missing".
Conclusion
It seems the casino info the player gave us leads to a dead webpage. We've asked the player for more info. Player did not respond to us despite repeated attempts -- case closed.
Casino Status Jurisdiction PAB Type
Casino
CloudBet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Player claims that the casino allowed them to place $90,000 in bets without doing KYC or SOW checks.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kwiff.com
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they are unable to fulfill the casino's request for a particular photos due to health issues.
Conclusion
Player did not respond to us, case closed.

December

Casino Status Jurisdiction PAB Type
Casino
bc.game
Status
Resolved
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Non-payment
Issue summary
"I hit the bonus ... 35 days later they still did not manage to pay me my winnings and are unresponsive."
Conclusion
Player reported the casino had agreed on a settlement, case closed.
Casino Status Jurisdiction PAB Type
Casino
William Hill
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
This was submitted on behalf of someone else.
Conclusion
This casino refuses to discuss player issues with us. Player has been advised to follow the procedure in the casino's Terms.
Casino Status Jurisdiction PAB Type
Casino
[email protected]
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that withdrawals not taking the amount of time advertised.
Conclusion
Player says that the casino resolved their issue. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Sunrise Slots
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been requesting payouts for over 5 months.
Conclusion
The casino people report that they realised they'd fumbled the original payment and have now paid in full. Player has confirmed this. Case closed.
Casino Status Jurisdiction PAB Type
Casino
UptownAces
Status
In Progress
Jurisdiction
Curaçao 365/JAZ
PAB Type
KYC
Issue summary
Player says that despite being previously verified, the casino questioned their ID when they requested a withdrawal.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
iLucki
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino is withholding their balance due to "strange activities at a sister casino".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Goldwin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
T&C Dispute
Issue summary
Player says the casino is applying bonus rules to monies the player had on account prior to taking the bonus.
Conclusion
Player decided to ignore PAB rules and post a public thread about his issue. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player has been waiting for a withdrawal that was approved 6 weeks ago.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Elite24Bet
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Player says that despite going through verification process successfully, they have not been paid and that when they try to discuss the issue with the casino in chat they claim "technical dificulties" with the chat software.
Conclusion
We received no reply from the casino but after pestering them for 6 weeks they finally paid the player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says despite being a "loyal customer" for six years, they have been trying for 5 months to have a withdrawal paid.
Conclusion
It seems there had been a problem with the original payments to the player. New payments were promptly issues and resolved the player's complaint. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says their bank informed them the casino was "not on the legal list" but they feel the casino is taking too long to resolve the issue.
Conclusion
The casino finally refunded the player's deposits, case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says casino accused them of "letting someone else use [their] account", confiscated their winnings and returned their deposit.
Conclusion
The casino people said the player will have to file an "official complaint" -- meaning through the designated ADR -- and would say no more. Case closed.
Casino Status Jurisdiction PAB Type
Casino
melbet.com
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player accusing casino of "changing the results".
Conclusion
Case closed -- fifth PAB against the same uncooperative casino.
Casino Status Jurisdiction PAB Type
Casino
Spinit casino
Status
In Progress
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that despite submitting all requested documents and being approved, the casino did not process their withdrawal and now they have learned that the casino is closing.
Conclusion
So far the casino has not responded to the player's case. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
N1 Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player says they're having problems getting a withdrawal, "too much KYC".
Conclusion
The casino promptly resolved the issue and paid the player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Wazamba
Status
Resolved
Jurisdiction
Other
PAB Type
Bonus
Issue summary
Player says they won with a deposit bonus but the casino refused to pay out, closed their account and only returned a fraction of their original deposit.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
Slots heaven
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino claimed they were working with the player to resolve the issue but the player reports that no such contact has be made. Our work on the case continues.
Casino Status Jurisdiction PAB Type
Casino
Slotsdreamer
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player is concerned they may have deposited at a fake casino.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CasinoLab
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says he has been trying to withdraw for over two and a half months without success.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting 7 months for their withdrawal.
Conclusion
After asking the player for proof of their claims they said " i see your not going to help me either" and left the site. We asked for an explanation and more details but they had gone AWOL. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MoneySlots (Facebook)
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says their deposit was accepted but did not appear in their account.
Conclusion
Player stopped responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Swanky Bingo
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says they have submitted all the required documents fro verification but the casino is unresponsive.
Conclusion
Case in progress.