Online Casino Complaints Summary 2024
Total Tickets
Total Recovered
Posh Casino
Player says that despite their withdrawal being approved over a month ago, they still have not received payment.
Comments
Player says that despite their withdrawal being approved over a month ago, they still have not received payment.Solution
Case in progress.Stumla
Player says that the casino asked them to deposit in order to withdraw; but when they did, the casino asked...
Comments
Player says that the casino asked them to deposit in order to withdraw; but when they did, the casino asked them to make a second deposit and then their account was closed.Solution
Case in progress.1xbit
Player says that they were unable to withdraw and their account was closed with the casino claiming "an unspecified rule...
Comments
Player says that they were unable to withdraw and their account was closed with the casino claiming "an unspecified rule violation".Solution
Case in progress.Celebrino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.YeboCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case in progress.1win
Player says that they have been locked out of their account -- with the casino claiming a Terms violation --...
Comments
Player says that they have been locked out of their account -- with the casino claiming a Terms violation -- and so are unable to withdraw their balance.Solution
Case in progress.PlayOJO Casino
Player says that they have been struggling with SOW checks for a week.
Comments
Player says that they have been struggling with SOW checks for a week.Solution
Case in progress.Vauhdikas
Player says that after first claiming a technical error, the casino has now confiscated their winnings asserting a Terms violation.
Comments
Player says that after first claiming a technical error, the casino has now confiscated their winnings asserting a Terms violation.Solution
Case in progress.Sportbet.one
Responsible gaming issue.
Comments
Responsible gaming issue.Solution
Case in progress.Winlegends
Player says that a chosen bonus was never received.
Comments
Player says that a chosen bonus was never received.Solution
Issue has been resolved to the player's satisfaction.VelvetSpins
Player says that their account was closed after their withdrawal was approved.
Comments
Player says that their account was closed after their withdrawal was approved.Solution
Player has asked us to close this case.RichPalms
Player says that they are not happy with the payment schedule at the casino.
Comments
Player says that they are not happy with the payment schedule at the casino.Solution
Player says that they have now received a much more satisfactory schedule.Astralwin
Player says that after a rather large win, they were asked to make a deposit in order to withdraw.
Comments
Player says that after a rather large win, they were asked to make a deposit in order to withdraw.Solution
Player ignoring the PAB rules -- case closed.Tony bet
Player says that their balance was confiscated with the casino claiming a Terms violation.
Comments
Player says that their balance was confiscated with the casino claiming a Terms violation.Solution
Case in progress.Luxury Casino - Casino Rewards
Player says that they were treated unfairly by the casino.
Comments
Player says that they were treated unfairly by the casino.Solution
Case in progress.ElectricWins
Player says that despite being verified, they are having difficulty withdrawing.
Comments
Player says that despite being verified, they are having difficulty withdrawing.Solution
Case in progress.Posh Casino
Player says that they have been waiting weeks for payment.
Comments
Player says that they have been waiting weeks for payment.Solution
Player reports they have now been paid in full.Roobet
Player says that they were allowed to play from a restricted country.
Comments
Player says that they were allowed to play from a restricted country.Solution
Case in progress.Posh Casino
Player says that that they have been waiting over a month for payment.
Comments
Player says that that they have been waiting over a month for payment.Solution
Player reports they have now been paid in full.cbet.gg
Player says that they have been waiting 10 days for their withdrawal.
Comments
Player says that they have been waiting 10 days for their withdrawal.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for their payments.
Comments
Player says that they have been waiting over a month for their payments.Solution
Player reports they have now been paid in full.Cashwin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.Red Cherry
Player claims that casino changed the Terms while they were using the Bonus.
Comments
Player claims that casino changed the Terms while they were using the Bonus.Solution
Case in progress.AHTIGames
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Given the nature of the player’s complaint the casino requested tjey follow the ADR procedures specified in the Terms, case closed.Betplay.io
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.DelOroCasino
Player says their account balance of £12,210 was seized, with the casino claiming fraud; according to the player “what they...
Comments
Player says their account balance of £12,210 was seized, with the casino claiming fraud; according to the player “what they are saying doesn't make sense".Solution
Case in progress.LeoVegas Casino
Player is having difficulties passing SOW checks and with lengthy reply times from the casino.
Comments
Player is having difficulties passing SOW checks and with lengthy reply times from the casino.Solution
Casino returned the player's remaining balance and the player is satisfied with this outcome.RagingBullCasino
Player says that they have been waiting two and a half weeks for their withdrawal to be approved.
Comments
Player says that they have been waiting two and a half weeks for their withdrawal to be approved.Solution
Case in progress.LuckyLegends
Player says the casino's Terms do not state what the casino claims as a reason for denying their withdrawal.
Comments
Player says the casino's Terms do not state what the casino claims as a reason for denying their withdrawal.Solution
The casino rep and the player couldn't agree regarding multiple accounts in a single household. Case closed.Posh Casino
Player says that they have been waiting two months for payment.
Comments
Player says that they have been waiting two months for payment.Solution
Player reports they have now been paid in full.diamond reels
Player says that they thought the max cashout for a bonus was higher but they are unable to find the...
Comments
Player says that they thought the max cashout for a bonus was higher but they are unable to find the rules for it on the casino's website.Solution
Player says that the casino admits an "internal error" and they have now been able to cashout the amount they wanted.onestepcasino
Player says that the casino confiscated their winnings, claiming a Terms violation.
Comments
Player says that the casino confiscated their winnings, claiming a Terms violation.Solution
Case in progress.Slots Magic Casino
Player having difficulty with SOW checks.
Comments
Player having difficulty with SOW checks.Solution
Case in progress.Ggbet
Player says that casino claims they have made the payment, but the player says they have not received it.
Comments
Player says that casino claims they have made the payment, but the player says they have not received it.Solution
GGBet informed us that they would only discuss the player’s case as part of legal action that the player themselves would have to initiate. That’s a fancy way of saying “talk to the hand” which is par for the course with GG. Case closed.RagingBullSlots
Player says that they have been waiting just under a month for their payment to be approved.
Comments
Player says that they have been waiting just under a month for their payment to be approved.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have not yet received their prize for a tournament that ended over a month ago.
Comments
Player says that they have not yet received their prize for a tournament that ended over a month ago.Solution
Case in progress.SunriseSlots
Player says that they have been waiting two and a half weeks (as of submission date) for their payment.
Comments
Player says that they have been waiting two and a half weeks (as of submission date) for their payment.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for their payment.
Comments
Player says that they have been waiting over a month for their payment.Solution
Player reports they have now been paid in full.PokerStars
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case in progress.Videoslots
Player reports unauthorised charges and would like casino to look into it.
Comments
Player reports unauthorised charges and would like casino to look into it.Solution
Case in progress.DoctorSpins
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Kwiff Casino
Player says that the casino is "refusing to payout".
Comments
Player says that the casino is "refusing to payout".Solution
The casino says that they will only discuss the case with the player. Case closed.abdelkrim
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player ignored the PAB procedures and has already engaged a lawyer, taking this out of our hands. Case closed.B-bets
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Lottoland Uk
Player says that they have been locked out of their account and so are unable to access their balance.
Comments
Player says that they have been locked out of their account and so are unable to access their balance.Solution
Case in progress.Playamo
After a win, the player is concerned about a payment schedule.
Comments
After a win, the player is concerned about a payment schedule.Solution
Case in progress.Dexterbet
Player says that the casino has been down for two weeks and is not responding to emails, so they are...
Comments
Player says that the casino has been down for two weeks and is not responding to emails, so they are unable to access their balance.Solution
Case in progress.PriveCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.NordicBet Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case closed per player’s request.GG.BET
Player says that their account was closed without explanation.
Comments
Player says that their account was closed without explanation.Solution
Casino site includes a statement that they are licensed in Curaçao but the license verification badge is not on display, making that a questionable claim. Case in progress.RubySlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.LIONSPIN
Player continues to ignore the PAB Rules in spite of repeated warnings.
Comments
Player continues to ignore the PAB Rules in spite of repeated warnings.Solution
Case rejected and closed. If the player continues to ignore the PAB Rules they will be banned from further use of the PAB service.booms.bet
Player says that after depositing, their account was blocked and the casino is unresponsive.
Comments
Player says that after depositing, their account was blocked and the casino is unresponsive.Solution
No response to the player’s issue from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Booms.bet.lemon.casino
Player says that the casino confiscated their funds for an alleged breach of Terms while the player feels the Terms...
Comments
Player says that the casino confiscated their funds for an alleged breach of Terms while the player feels the Terms say their winnings should simply be "recalculated".Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that lemon.casino is ignoring player complaints.Rollbit
Player says: "For weeks now, I have been unable to access my bets or withdraw my funds."
Comments
Player says: "For weeks now, I have been unable to access my bets or withdraw my funds."Solution
Case in progress.Spinsy
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
No response from the casino, still trying. Case in progress.MemoCasino
Player says that they are being allowed to register, deposit and play despite being from a restricted country
Comments
Player says that they are being allowed to register, deposit and play despite being from a restricted countrySolution
Player reports they have received a full refund of their deposits.Mr.bet
Player says they cannot pass verification.
Comments
Player says they cannot pass verification.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.PoshCasino
Player says that payment is over a week overdue.
Comments
Player says that payment is over a week overdue.Solution
Player reports they have now been paid in full.Golden Lion
Player says they have been trying to withdraw for six months.
Comments
Player says they have been trying to withdraw for six months.Solution
Unfortunately, GoldenLion is a fake license site notorious for not paying players. We have contacted the casino regarding the player's case but they have not (as usual) responded. Case closed.Mammonacasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
MammonaCasino offered no response to the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at this casino.Ruby Slots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid.Nine Casino
Player says that despite being verified and previous withdrawals, they are having difficulty withdrawing.
Comments
Player says that despite being verified and previous withdrawals, they are having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Mystake Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.GGBET
Player says that despite being verified, aftter their withdrawal request they are undergoing "additional verifications".
Comments
Player says that despite being verified, aftter their withdrawal request they are undergoing "additional verifications".Solution
Player stopped responding to us so we have closed this case as per PAB procedures.GGbet
Unknown. Player has yet to provide a description of their issue.
Comments
Unknown. Player has yet to provide a description of their issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.nationalbet.co
Player says that after depositing their account was closed and they are unable to access their balance.
Comments
Player says that after depositing their account was closed and they are unable to access their balance.Solution
Apparently the player threatened the casino with a chargeback and the casino locked the player’s account for six months to ensure nothing of that nature was done. Case closed, at least for the time being.Tsars
Player says they feel the casino is unnecessarily delaying their payment.
Comments
Player says they feel the casino is unnecessarily delaying their payment.Solution
Player reports they have now been paid in full.Betplay.io
Player says that they would like a refund due to a malfunction during game play.
Comments
Player says that they would like a refund due to a malfunction during game play.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Svenplay
Player says that the casino rejected their withdrawal claiming a Terms violation.
Comments
Player says that the casino rejected their withdrawal claiming a Terms violation.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Svenplay is ignoring player complaints.N/A
Player had a general question about gaming in the Netherlands.
Comments
Player had a general question about gaming in the Netherlands.Solution
Beyond the scope of our PAB service.InstaSpin
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.InstantCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Betzard
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Slot Madness
Player says that at the time of submitting this, they have been waiting over 12 business days for their withdrawal.
Comments
Player says that at the time of submitting this, they have been waiting over 12 business days for their withdrawal.Solution
Player spent their balance -- case closed.1Red
Player says that they were allowed to play from a restricted country.
Comments
Player says that they were allowed to play from a restricted country.Solution
The casino refused to discuss the player’s case. Case closed but a Casinomeister Warning will be posted to warn players that 1Red is ignoring complaints.BetMGM UK
Player says that it has been a week since their account was "suspended due to verification checks".
Comments
Player says that it has been a week since their account was "suspended due to verification checks".Solution
Player reports they have now received their payment. Their account remains blocked, but they are satisfied with this resolution. Case closed.Posh Casino
Player says that they have been waiting seven weeks for payment.
Comments
Player says that they have been waiting seven weeks for payment.Solution
The casino says the player has been paid in full; we have asked them to confirm. Player did not to us so we have closed this case as per PAB procedures.Parimatch
Player says that bonus winnings were not calculated according to promotion Terms.
Comments
Player says that bonus winnings were not calculated according to promotion Terms.Solution
Parimatch has a reputation for ignoring player complaints and doing nothing to help the player resolve their issues. As such the best we can do is submit the player’s details to the casino and leave it in their hands, as we have done. Case closed but a Casinomeister Warning will be posted against Parimatch for their many failings.Ruby Slots
Player says that their payment has been pending for 7 weeks.
Comments
Player says that their payment has been pending for 7 weeks.Solution
Player reports they have now been paid in full.Bigwins
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting six months for payment.
Comments
Player says that they have been waiting six months for payment.Solution
Case in progress.Lucky Hippo
Player says that despite being verified, they have been waiting over 3 weeks for their payment.
Comments
Player says that despite being verified, they have been waiting over 3 weeks for their payment.Solution
Player reports they have now been paid in full.N1 Casino
Player says their account was closed and the casino is unresponsive.
Comments
Player says their account was closed and the casino is unresponsive.Solution
The casino says the player has been paid; the player did not respond to our requests for confirmation.NeptunePlay
Player said they deposited, got a series of error messages, then tried to withdraw but their account was blocked.
Comments
Player said they deposited, got a series of error messages, then tried to withdraw but their account was blocked.Solution
Case in progress.LuckyCircusCasino
Player says that the maximum payout for the bonus they accepted was "not in the bonus terms and conditions or...
Comments
Player says that the maximum payout for the bonus they accepted was "not in the bonus terms and conditions or in the bonus email" so they do not feel it was fair that their winnings above that maximum were confiscated.Solution
Player reports they have now been paid in full.BC.Game
Player is having difficulty logging in.
Comments
Player is having difficulty logging in.Solution
BC.Game made it clear that they would not look at the player’s case unless they had “a business relationship” with us, meaning that we needed to be an affiliate for them and thereby allow them to profit from our “relationship”. Having a casino refuse to look at player issues unless they are making money off the process is a disreputable practice and underscores the fact that they well deserve the Casinomeister Warning we have already posted against them. Case closed.LuckyLegends
Player says that their withdrawal was split in two and only one half was approved and that the casino claimed...
Comments
Player says that their withdrawal was split in two and only one half was approved and that the casino claimed that this would make payment faster. One month later, the player says they have not received any payments.Solution
Player reports they have now been paid in full.HotstreaksCasino
Player says that despite being verified, their winnings were confiscated when they attempted to withdraw.
Comments
Player says that despite being verified, their winnings were confiscated when they attempted to withdraw.Solution
Player has simultaneously submitted their case to the UKGC which, as per PAB rules, ends our involvement. Case closed.CasinoBrango
Player says that their withdrawal request was denied.
Comments
Player says that their withdrawal request was denied.Solution
Case in progress.Fatfruit
Player is having difficulty with Source of Wealth.
Comments
Player is having difficulty with Source of Wealth.Solution
Player reports their documents have been accepted and they have now been paid in full.CoolCatCasino
Player says that their withdrawal has been pending for a month and a half.
Comments
Player says that their withdrawal has been pending for a month and a half.Solution
Player reports they have now been paid in full.Dafabet
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
Case in progress.FSWin
Apparently a casino representative got lost and filed a PAB instead of requesting rep status.
Comments
Apparently a casino representative got lost and filed a PAB instead of requesting rep status.Solution
We advised the rep on how to contact the Accounts department. Case closed.Bitstarz Casino
Player says that they were locked out of their account and unable to withdraw with the casino claiming that the...
Comments
Player says that they were locked out of their account and unable to withdraw with the casino claiming that the bonus was already claimed by someone in their household.Solution
The casino had good evidence of multiple Terms violations which, in our opinion, justify the casino’s actions against the player. Case closed.ChipStars Casino
Player says that they were locked out of their account and are unable to access their balance.
Comments
Player says that they were locked out of their account and are unable to access their balance.Solution
Case in progress.PlayOJO Casino
Player says that they have been trying to get through SOW for over a week and that they are eager...
Comments
Player says that they have been trying to get through SOW for over a week and that they are eager to withdraw.Solution
Player reports they have now been paid in full.WooCasino
Player says that casino said they have broken bonus Terms and closed their account effectively confiscating their winnings.
Comments
Player says that casino said they have broken bonus Terms and closed their account effectively confiscating their winnings.Solution
As it happens the casino had good grounds for enforcing self-exclusion with this player. The claimed winnings were in fact void due to betting Terms violations. Case closed.SunriseSlots
Player says that despite being approved, they have been waiting nearly two months for a payment.
Comments
Player says that despite being approved, they have been waiting nearly two months for a payment.Solution
The casino says the player has been paid in full. Unfortunately, the player did not respond to our request for confirmation. Case closed.Bitkingz Casino
Player says that despite being verified, they have been waiting 2 weeks for payment.
Comments
Player says that despite being verified, they have been waiting 2 weeks for payment.Solution
Player reports they have now been paid in full.32Red Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino showed that the player had changed their registration data which absolves the casino of any fault in failing to catch the player’s re-registrations. Case closed.Posh Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have been paid in full.SunriseSlots
Player says that they have been waiting one month for one payment and two weeks for another.
Comments
Player says that they have been waiting one month for one payment and two weeks for another.Solution
Player reports they have now been paid in full.Coolcat
Player feels the delays in approving their documents is unreasonable.
Comments
Player feels the delays in approving their documents is unreasonable.Solution
Casino says player has been paid; player did not respond to our request for confirmation.Oshi Casino
Player says that their winnings were confiscated for breaking bonus Terms. They would like the casino to allow them to...
Comments
Player says that their winnings were confiscated for breaking bonus Terms. They would like the casino to allow them to withdraw anyway.Solution
Player requested that the casino make an exception and waive the bonus rules -- the casino declined.Mystake Casino
Player says that they accidentally deposited to a second account and would like a refund.
Comments
Player says that they accidentally deposited to a second account and would like a refund.Solution
After many attempts to discuss the player’s case and the casino saying “we are in direct communication with the player” when the player said there was no such communication Mystake finally said "we cannot provide any details regarding the account owner”, which is casinoese for “talk to the hand”. Case closed but the Casinomeister Warning against Mystake will be updated with this information.BC.Game
Player says that they are having difficulty with a game.
Comments
Player says that they are having difficulty with a game.Solution
Case in progress.PlayOJO Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Bets.io Casino
Player reported that the casino was continuing to email them even after they had self-excluded, closed their account and repeatedly...
Comments
Player reported that the casino was continuing to email them even after they had self-excluded, closed their account and repeatedly requested no further contact.Solution
Casino claimed that they just wanted to maintain a “friendly relationship” with the player and that the continuing emails — asking for holiday photos for instance — were innocent and meant no intrusion. We told them “no emails” meant “no emails” regardless of how “friendly” they might be and asked them to confirm that they would comply. They have now confirmed there will be no further emails. Case closed but we’ve welcomed the player to re-open the issue if at any time if the casino breaks it’s commitment and starts sending emails again.Hollywoodbets
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player has taken their case to a government body --as stated in the PAB rules, this ends our involvement in the case.Casumo
Player says that they are having difficulty with the SOW process.
Comments
Player says that they are having difficulty with the SOW process.Solution
Player says they have successfully completed SOW process and made their withdrawal.VulkanVegas
Player says that the casino claims to have been investigating their deposit for the last two weeks.
Comments
Player says that the casino claims to have been investigating their deposit for the last two weeks.Solution
Player reports they have now been paid in full.Mr Vegas Casino
Player says that despite previous successful withdrawals, now: "when i click on the withdraw button it just says 'Withdrawals have...
Comments
Player says that despite previous successful withdrawals, now: "when i click on the withdraw button it just says 'Withdrawals have been disabled.'"Solution
Player reports they have now been paid in full.Primebetcasino
Player says that the casino informed them if they wished to withdraw, they needed to make a deposit.
Comments
Player says that the casino informed them if they wished to withdraw, they needed to make a deposit.Solution
We finally got a response from the casino: they asked us to deposit 150 in bitcoin in order to release the winnings! Player beware of rip-off joints running this “deposit to withdraw” scam. Case closed.Posh Casino
Player says that they have been waiting over three months for payment.
Comments
Player says that they have been waiting over three months for payment.Solution
Casino says the player has been paid -- we are waiting for confirmation from the player. Player did not respond to our request for confirmation. Case closed as per PAB procedures.Betplays
Player says that they have not received the expected reward for depositing and winning a tournament.
Comments
Player says that they have not received the expected reward for depositing and winning a tournament.Solution
The casino has not responded but we were continuing our efforts until the player decided that we were the problem and started insulting us and accusing us of helping the casino cheat players. Well, happy trails to trolls. Case closed.Bluefoxcasino
Player says that game keeps crashing and the casino has told them to "wait".
Comments
Player says that game keeps crashing and the casino has told them to "wait".Solution
The casino said they stand by their decision and the player is welcome to take it to the ADR if they wish to pursue the matter. We have advised the player accordingly. Case closed.Crypto-games
Player is unable to withdraw.
Comments
Player is unable to withdraw.Solution
The casino has told the player they are investigating their case, no details on offer. There has been no response from the casino. Case in progress.LeoVegas Casino
Player says that their account was closed and they are unable to access their balance.
Comments
Player says that their account was closed and they are unable to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.Coinbets777
Player is having difficulty withdrawing after a promotion.
Comments
Player is having difficulty withdrawing after a promotion.Solution
Player reports they have now been paid in full.Goralbet
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
Player reports they have now been paid in full.William Hill Casino Club
Player says that despite submitting all requested documents, they are unable to withdraw.
Comments
Player says that despite submitting all requested documents, they are unable to withdraw.Solution
Player banned as part of a group attack on the site.goldenlion.bet
Player says they have been waiting for payment for over a year.
Comments
Player says they have been waiting for payment for over a year.Solution
Case in progress.Deloro
A dispute regarding non-payment of cashback on losses.
Comments
A dispute regarding non-payment of cashback on losses.Solution
Player says their issue has been resolved.Kingamo
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
The casino provided evidence that the player lied about their age during registration. That would be and was classed as fraud and as such any bets made were voided and confiscated. Case closed.Interwetten
Player says their account has been closed and they are unable to access their balance.
Comments
Player says their account has been closed and they are unable to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.LeoVegas Casino
Player says that their account has been locked and they are now having difficulty getting their documents approved.
Comments
Player says that their account has been locked and they are now having difficulty getting their documents approved.Solution
Casino says that issue has been successfully resolved. Player did not respond to our requests for confirmation. Case closed.JohnVegas
Player says that casino claimed they were using a VPN which is a violation of their Terms.
Comments
Player says that casino claimed they were using a VPN which is a violation of their Terms.Solution
The casino people reported that the player was paid and showed proof. The player did not respond to our request for confirmation.LuckyOnesCasino
Player says that they have been waiting five days for payment and the casino is unresponsive.
Comments
Player says that they have been waiting five days for payment and the casino is unresponsive.Solution
Player reports they have now been paid in full.YbetsCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Zodiac Casino
Player says that the casino "did not pay my winnigs and blocked my account".
Comments
Player says that the casino "did not pay my winnigs and blocked my account".Solution
The players had told the casino they were taking the case to AGCO iGaming Ontario, so as per PAB rules, that ends our involvement. Case closed.Prism Casino
Player says that their bonus and balance were confiscated.
Comments
Player says that their bonus and balance were confiscated.Solution
Player stopped responding to us part way through their case so we have closed this case as per PAB procedures.Malinacasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino did not respond to the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems they are likely to encounter with this casino.Planet 7 Casino
Player says that the casino claims they were already paid while the player says they were not.
Comments
Player says that the casino claims they were already paid while the player says they were not.Solution
Casino reports the player has now been paid in full. The player did not respond to our request for confirmation. Case closed.Interwetten
Player says that their account was blocked and they cannot access their balance.
Comments
Player says that their account was blocked and they cannot access their balance.Solution
Player banned as part of a group attack on the site.Silver Oak Casino
Player says that they are having difficulty withdrawing and not receiving a reply from customer service.
Comments
Player says that they are having difficulty withdrawing and not receiving a reply from customer service.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.MRBET
Player says that their account was closed and their balance "not returned" to them.
Comments
Player says that their account was closed and their balance "not returned" to them.Solution
Player banned as part of a group attack on the site.22Bet
Player says that their account was closed and their balance confiscated.
Comments
Player says that their account was closed and their balance confiscated.Solution
Player banned as part of a group attack on the site. Case closed.Cosmobet
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
Case in progress.Bet-At-Home
Player says that their account was closed and now they are unable to access their balance.
Comments
Player says that their account was closed and now they are unable to access their balance.Solution
Player banned as part of a group attack on the site.888 Casino
Player says: "I was deceived and robbed by 888sport."
Comments
Player says: "I was deceived and robbed by 888sport."Solution
Unfortunately, 888 Casino refuses to respond to player complaints from us. We have referred the player to our long-standing warning against this casino.Tipico
Player says that the casino closed their account and did not return their deposit.
Comments
Player says that the casino closed their account and did not return their deposit.Solution
Player banned as part of a group attack on the site.SportingBet
Player says that their account was closed and they have been unable to access their balance.
Comments
Player says that their account was closed and they have been unable to access their balance.Solution
Player banned as part of a group attack on the site.888 Casino
Player says that "They blocked my account and only gave me half of the deposit".
Comments
Player says that "They blocked my account and only gave me half of the deposit".Solution
As has been the case for twenty years, 888 won't respond to player complaints from us so we have sent the player to our sister site: AskGamblers.Betway
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player banned as part of a group attack on the site.LeoVegas Casino
Player says that their account was closed leaving them unable to access their balance.
Comments
Player says that their account was closed leaving them unable to access their balance.Solution
Player banned as part of a group attack on the site -- case closed.Cashpoint
Player says that after winning their account was closed so they have not been able to access their balance.
Comments
Player says that after winning their account was closed so they have not been able to access their balance.Solution
Player banned as part of a group attack on the site.Heyspin
Player says that they have been waiting over a week for payment.
Comments
Player says that they have been waiting over a week for payment.Solution
Player reports they have now been paid in full.Ninewin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Ninewin has become notorious for non-payment issues and ignoring player complaints. Case closed but the Casinomeister Warning against Ninewin will be updated to remind people of these ongoing problems.Cashpoint
Player says that their account was blocked five months ago leaving them unable to access their balance.
Comments
Player says that their account was blocked five months ago leaving them unable to access their balance.Solution
Player banned as part of a group attack on the site.Rhino.Bet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
No response from the casino, case closed and player advised to pursue the matter via the casino’s ADR.Rhino.Bet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
No response from the casino, case closed and player advised to pursue the matter via the casino’s ADR.bwin
Player says that after submitting documents, their account was closed and now they are not able to access their balance.
Comments
Player says that after submitting documents, their account was closed and now they are not able to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.Lottomart
Player says that their losses have gotten "out of hand".
Comments
Player says that their losses have gotten "out of hand".Solution
The nature of the player’s case is such that we thought it best to refer them to the designated ADR, that being IBAS in this particular case. Case closed.SportingBet
Player says that despite being verified, their account was blocked and they have been waiting four months for a response...
Comments
Player says that despite being verified, their account was blocked and they have been waiting four months for a response from the casino.Solution
Player banned as part of a group attack on the site.StarSportsBet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.GrandSlotsPalace
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.GoldenBet
Player says that their winnings were confiscated with the casino claiming they had multiple accounts.
Comments
Player says that their winnings were confiscated with the casino claiming they had multiple accounts.Solution
Case in progress.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player says that despite being verified, their withdrawal request has been met with an additional document request that they say...
Comments
Player says that despite being verified, their withdrawal request has been met with an additional document request that they say doesn't apply.Solution
Player reports they have now been paid in full.Wild Vegas Casino
Player says that their withdrawal has been pending for a month and a half.
Comments
Player says that their withdrawal has been pending for a month and a half.Solution
Player reports they have now been paid in full.Pin-UpCasino
Player says that they have not received their prize money.
Comments
Player says that they have not received their prize money.Solution
Player reports they have now been paid in full.Duelz
Player says that despite being verified, the casino has now closed their account claiming they had multiple accounts.
Comments
Player says that despite being verified, the casino has now closed their account claiming they had multiple accounts.Solution
Duelz makes a habit of not responding to player complaints. We’ve submitted the player’s details to them and asked that they contact the player directly to resolve the matter, but that’s as much as we can do. Case closed.Syndicate
Player says that they are having difficulty with KYC: documents said to be acceptable were not and others "pending longer...
Comments
Player says that they are having difficulty with KYC: documents said to be acceptable were not and others "pending longer than provided timeframe".Solution
Player says that their documents have been verified and they have successfully withdrawn.Winmaker
Player says that their winnings have been voided with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings have been voided with the casino claiming a bonus Terms violation.Solution
Case in progress.24Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The player’s case ultimately depended on proving that he had requested permanent self-exclusion. In spite of several requests no such proof was offered. Case closed, but we’re happy to re-open and continue when the necessary proof is given.SlotoWorld
Player says that they have been trying to get their account verified for two weeks.
Comments
Player says that they have been trying to get their account verified for two weeks.Solution
Casino has informed us that the player is now verified; unfortunately, the player did not respond to our request for confirmation. Case closed.YabbyCasino
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Buusti Kasino
Player says that their winnings were confiscated with the casino claiming their country was restricted.
Comments
Player says that their winnings were confiscated with the casino claiming their country was restricted.Solution
Case in progress.BetAndYou
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino refused to discuss the case with anyone but the player. Case closed but a Casinomeister Warning will be posted to alert players to the fact that BetAndYou is ignoring player complaints.LuckySpins
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player took their case to the licensing body, case closed.Suprabets
Player says that their account was closed 3 months ago with the casino claiming a Terms violation. The player is...
Comments
Player says that their account was closed 3 months ago with the casino claiming a Terms violation. The player is challenging this.Solution
The casino’s licensing body got involved and supported the casino’s decision against the player, so that’s case closed here at Casinomeister.SlotoCash Casino
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.Solution
The casino explained that the player’s winnings were obtained from profits acquired during bonus play and that bonus had a cap on winnings, there seemed to be no objection so it’s case closed.VIP Casino
Player says that the casino is not fulfilling their marketing promises.
Comments
Player says that the casino is not fulfilling their marketing promises.Solution
Player stopped responding to us -- case closed as per PAB procedures.sportbet.one
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
pendingNinewin
Player says that their account has been blocked and they are unable to withdraw.
Comments
Player says that their account has been blocked and they are unable to withdraw.Solution
Per usual, no response from Ninewin. Case closed and the existing Warning will be updated to show that issues at Ninewin persist.PlayOJO Casino
Player says that they are unable to provide information requested by casino for verification.
Comments
Player says that they are unable to provide information requested by casino for verification.Solution
Player says that after filing a complaint, they were verified and were able to withdraw their balance.bwin
Player says that despite going through the verification process successfully, they have been unable to withdraw.
Comments
Player says that despite going through the verification process successfully, they have been unable to withdraw.Solution
Player banned as part of a group attack on the site.NewFunClub
Player says that the casino they had an account with merged into another and they are having difficulty with transfer...
Comments
Player says that the casino they had an account with merged into another and they are having difficulty with transfer of their account to the new casino.Solution
From what we could determine the player was trying to get a refund from an unlicensed casino that had since closed, and they had no proof of their claims for us to take to the casino that inherited the account. Case closed.KatsCasino
Player says that after "Vegas Rush Casino merged into Kat's Casino" 15 months ago, they are still waiting for their...
Comments
Player says that after "Vegas Rush Casino merged into Kat's Casino" 15 months ago, they are still waiting for their withdrawal.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Kats Casino is ignoring player complaints.Casinohuone
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.SunriseSlots
Player says tht their withdrawal still hasn't been approved after over two weeks.
Comments
Player says tht their withdrawal still hasn't been approved after over two weeks.Solution
Player reports they have been paid.21.co.uk
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino says they have reached a settlement with the player, confirming.SunriseSlots
Player says that they have been waiting over five months for their payments.
Comments
Player says that they have been waiting over five months for their payments.Solution
Case in progress.Tiptopbingo
Player says that they are having difficulty withdrawing after using a third-party deposit method.
Comments
Player says that they are having difficulty withdrawing after using a third-party deposit method.Solution
Player reports they have now been paid in full.GrandSlotsPalace
Player says that they were asked to deposit $50 in order to withdraw, they did so but still haven't been...
Comments
Player says that they were asked to deposit $50 in order to withdraw, they did so but still haven't been paid.Solution
Player stopped responding to us -- case closed as per PAB procedures.Spinfinity
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
We dropped the ball on this one and the player took it elsewhere, and rightly so. Apologies were made and the case closed here at Casinomeister.SpringbokCasino
Player says that they submitted their documents 10 days ago and haven't been approved yet despite the advertised 3-5 days.
Comments
Player says that they submitted their documents 10 days ago and haven't been approved yet despite the advertised 3-5 days.Solution
Player reports their documents have been approved.Unibet Casino
Player says that their winnings were confiscated unfairly.
Comments
Player says that their winnings were confiscated unfairly.Solution
The casino says they have proof of the player’s Terms violations and won’t be reevaluating their decision against the player. We’ve advised the player to take their case to the casino’s ADR. Case closed.Raketti
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player has misunderstood how loss limits work. We’ve tried to explain that but in the end the player is still not satisfied so we’ve advised taking the case to the casino’s ADR. Case closed.Kwiff Casino
Player says that they submitted a withdrawal request and the documents asked for but have heard nothing further from the...
Comments
Player says that they submitted a withdrawal request and the documents asked for but have heard nothing further from the casino.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.PlayOJO Casino
Player says that they have been waiting but after 30 hours, their withdrawal is still marked "pending".
Comments
Player says that they have been waiting but after 30 hours, their withdrawal is still marked "pending".Solution
Casino says player has been paid, we are waiting for the player to confirm this. Player did not respond to our request for confirmation. Case closed as per PAB rules.RTBet Casino
Player says that they have been waiting over a week for payment.
Comments
Player says that they have been waiting over a week for payment.Solution
Player reports they have now been paid in full.SunriseSlots
Despite being approved, the player has been waiting a month and a half for payment.
Comments
Despite being approved, the player has been waiting a month and a half for payment.Solution
Player reports they have now been paid in full.Spinland.bet
Player says they’ve been cheated by this site, has seen they make fake license claims, wants to warn other players.
Comments
Player says they’ve been cheated by this site, has seen they make fake license claims, wants to warn other players.Solution
No response from the casino to this player’s case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Tournaverse
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino claims that payment has been made, confirming with the player. Player did not respond to us so we have closed this case as per PAB procedures.WooCasino
Player says that despite being verified, when they requested a withdrawal their winnings were confiscated and their account locked.
Comments
Player says that despite being verified, when they requested a withdrawal their winnings were confiscated and their account locked.Solution
The casino attempted to verify the player’s identity on multiple occasions but the player was fully uncooperative. Case closed until identity verification has been successfully completed.Genieplay Casino
Player says that two thirds "of my winnings were lost due to technical issues".
Comments
Player says that two thirds "of my winnings were lost due to technical issues".Solution
Player decided to get a lawyer and pursue their case that way. Case closed. Player changed their mind and asked us to continue; re-opening case. Player has changed their mind again and decided to take this to the courts -- case closed as per PAB procedures. Will not be opened again.Big5Casino
Player says that despite their withdrawal being "processed" they never received it.
Comments
Player says that despite their withdrawal being "processed" they never received it.Solution
Player reports they have now been paid in full.Lolly-Bet
Player says that they have being trying to withdraw, without success, for two weeks.
Comments
Player says that they have being trying to withdraw, without success, for two weeks.Solution
The player reported having been paid in full. Case closed.BarzCasino
Player says that they requested a withdrawal and despsite their documents being approved, their winnings were "confiscated and deposits refunded...
Comments
Player says that they requested a withdrawal and despsite their documents being approved, their winnings were "confiscated and deposits refunded without an explanation".Solution
Player was banned from the forum, so PAB forfeit.Rabona
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The evidence showed that the player refused to follow the procedure necessary to close their sportsbetting account and instead tried to use self-exclusion as a means to circumvent the Terms requirements. We told the player to follow the Complaints procedure given in the casino’s Terms. Case closed.Sunriseslots
Player says that they have been waiting four months for their payment.
Comments
Player says that they have been waiting four months for their payment.Solution
Player reports they have now been paid in full.Bitcasino.io
Player says that "when I was almost meeting the wager requirement, they prevented me from playing the bonus".
Comments
Player says that "when I was almost meeting the wager requirement, they prevented me from playing the bonus".Solution
Player reports they have been paid.Posh Casino
Player says that they have been waiting a month for their payment.
Comments
Player says that they have been waiting a month for their payment.Solution
Player reports they have now been paid.iNetBet Casino
The player believes the casino recently changed its deposit rules and that has messed-up their budgeting.
Comments
The player believes the casino recently changed its deposit rules and that has messed-up their budgeting.Solution
The casino has contacted the player directly, the player reports the issue has been resolved. Case closed.Posh Casino
Player says that despite being verified, they have been waiting over two weeks for their payment.
Comments
Player says that despite being verified, they have been waiting over two weeks for their payment.Solution
Player reports they have now been paid in full.-
Player has been banned across the Dama network and wants to know why. Dama has invited him to file this...
Comments
Player has been banned across the Dama network and wants to know why. Dama has invited him to file this complaint so that we can discuss some of the details related to his case.Solution
Dama NV has taken the decision to block this player from their network for reasons of their own. They are not offering details and are under no obligation to do so: they are free to chose who they offer their services to. Case closed.Blockbets
Player says that the casino refuses to pay citing a breach of Terms.
Comments
Player says that the casino refuses to pay citing a breach of Terms.Solution
Case in progress.Posh Casino
Player says that they have been waiting six months for payment.
Comments
Player says that they have been waiting six months for payment.Solution
Player reports they have now been paid in full.Royal Vegas
Player says that their account was "disabled" leaving their balance inaccessible.
Comments
Player says that their account was "disabled" leaving their balance inaccessible.Solution
Case in progress.Planet 7 Casino
Player says that they have been waiting weeks for their payment.
Comments
Player says that they have been waiting weeks for their payment.Solution
The casino says the player has now been paid; we have asked the player to confirm. Update: Player did not respond to us -- case closed as per PAB procedures.SunriseCasino
Player says that they have been waiting for months for their payment.
Comments
Player says that they have been waiting for months for their payment.Solution
Within a day or two the player reported having been paid in full, case closed.SunriseSlots
Player says that they have been waiting weeks for their payments.
Comments
Player says that they have been waiting weeks for their payments.Solution
Player reports they have now been paid in full.PlayzillaCasino
Player says they are not able to withdraw their balance.
Comments
Player says they are not able to withdraw their balance.Solution
No response from the casino. To make a long story short the player’s last remaining option is to take this case to the licensing jurisdiction — Anjouan — for a ruling. Case is closed but could be re-opened if the ruling there is favourable.LuckyOnesCasino
Player says that they have "not been able to cashout for 3 weeks from this casino".
Comments
Player says that they have "not been able to cashout for 3 weeks from this casino".Solution
Player reports they have been paid. And all is well. Case closed.ChumbaCasino
This appears to be a sweepstakes website calling itself a casino. We do not handle sweepstakes issues as this is...
Comments
This appears to be a sweepstakes website calling itself a casino. We do not handle sweepstakes issues as this is beyond the scope of our service.Solution
After several attempts and much “we’ll get back to you” Chumba finally decided that the player must take the case to their designated ADR. Case closed.Parimatch
Player says that their entire balance was confiscated and their account blocked -- and they have no idea why.
Comments
Player says that their entire balance was confiscated and their account blocked -- and they have no idea why.Solution
No response from Parimatch and no action on the player’s case from their side, as is the norm for this place. Case closed but a Casinomeister Warning will be posted against them.PokerStars
Player says that they had an issue with game play.
Comments
Player says that they had an issue with game play.Solution
Pokerstars refused to discuss the case and said they’d only discuss it with the player. We advised the player to take the matter to the designated ADR. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Parimatch.Videoslots
Player says that they have been waiting for their withdrawal; the casino has informed us that the player's account is...
Comments
Player says that they have been waiting for their withdrawal; the casino has informed us that the player's account is under review.Solution
Case in progress.Posh Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have been paid.Betsolino
Player says that despite being verified, they have been waiting over 2 months for their withdrawal payment.
Comments
Player says that despite being verified, they have been waiting over 2 months for their withdrawal payment.Solution
The casino offered no response, fairly predictable given the fake license claims on theoir site. Case closed but a Casinomeister Warning will be posted to alert players that Betsolino is to be avoided.PlayOJO Casino
Player is unclear on what documents the casino needs from them.
Comments
Player is unclear on what documents the casino needs from them.Solution
Player reports they have now been paid in full.Coolbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino people refused to acknowledge or respond to the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Coolbet.Euteller
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The player was asking us to chase a money transfer site for failing to respect Responsible Gambling practices. This request is beyond the scope of our Player Arbitration services. Case closed.iNetBet Casino
Player deposited a cheque that was “returned” shortly thereafter.
Comments
Player deposited a cheque that was “returned” shortly thereafter.Solution
The casino Fedexed a new cheque out to the player and offered to cover any costs the returned cheque had caused. Case closed.Vinneri/Winningroom
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player reports case resolved.goldenlion2.bet
Player says that they waited the obligatory 21 business days but still hasn't received their payment.
Comments
Player says that they waited the obligatory 21 business days but still hasn't received their payment.Solution
No response from the casino, as expected. Case closed, but a Casinomeister Warning will be posted to alert players to the problems at Goldenlion.bet.KingdomCasino
Player says that after winning a large amount with a bonus, the majority of the winnings were confiscated and "all...
Comments
Player says that after winning a large amount with a bonus, the majority of the winnings were confiscated and "all future winnings are capped at €1,000 after using any bonus".Solution
The player attempted to argue that they could only read the Terms of their home country and those Terms differed significantly from the Terms in English. There was good evidence to dispute both claims. Case closed.LuckyLegends
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
It turned out that LuckyLegends falls under the purview of one of our regular reps and they’re now on the case. The player is confident that things are proceeding nicely so we’re closing the case.21.co.uk
Player says that despite being verified, their account is under review and their withdrawal is on hold.
Comments
Player says that despite being verified, their account is under review and their withdrawal is on hold.Solution
The casino reported that the player’s account was unlocked and the balance withdrawn. Player did not respond to our request for confirmation. Case closed as per PAB procedures.Vave
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player had no proof that self-exclusion had been requested, casino said "account closed as soon as we knew there was a problem”. Case closed.Zodiac Casino
Player claims they had multiple accounts because the casino had multiple ads.
Comments
Player claims they had multiple accounts because the casino had multiple ads.Solution
It turned out the player had created 60 accounts in order to take advantage of Welcome Bonus offers. The reason given was “they kept sending me offers”. Sadly that does not justify the 59 Terms violations. Case closed.PlayOJO Casino
Player feels their withdrawal is taking too long.
Comments
Player feels their withdrawal is taking too long.Solution
Player reports they have been paid.SunriseSlots
Player says casino has passed their own "timeframe for payout".
Comments
Player says casino has passed their own "timeframe for payout".Solution
Player has received their first payment, still waiting on second one. Player reports they have been paid in full.Energy Casino
Player says after using a bonus and despite providing all requested documents, their withdrawal was cancelled and they were asked...
Comments
Player says after using a bonus and despite providing all requested documents, their withdrawal was cancelled and they were asked to deposit.Solution
Player stopped responding to us -- case closed as per PAB procedures.SunriseSlots
Player says they submitted a request for a withdrawal well over two weeks ago and still has not been paid.
Comments
Player says they submitted a request for a withdrawal well over two weeks ago and still has not been paid.Solution
Player was paid in full, case closed.iNetBet Casino
Player says casino refuses to pay the full amount of their withdrawal.
Comments
Player says casino refuses to pay the full amount of their withdrawal.Solution
Player reports they have been paid.Posh Casino
Player has been waiting over two weeks for payment.
Comments
Player has been waiting over two weeks for payment.Solution
Player was paid within a few days. Case closed.Posh Casino
Player says that they have been waiting two and a half months and one and a half month respectively for...
Comments
Player says that they have been waiting two and a half months and one and a half month respectively for two payments.Solution
Player reports they have now been paid in full.Posh Casino
Player says that despite being verified, they have been waiting a month for their withdrawal.
Comments
Player says that despite being verified, they have been waiting a month for their withdrawal.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.Lukki casino
Player says that the casino has "miss leading [sic] bonus structure and customer services".
Comments
Player says that the casino has "miss leading [sic] bonus structure and customer services".Solution
OP decided to ignore our PAB rules -- case closed.Posh Casino
Player says that despite their withdrawal being approved two months ago, they have not yet been paid.
Comments
Player says that despite their withdrawal being approved two months ago, they have not yet been paid.Solution
Player reports they have now been paid in full.Boomerang-bet
Player would like their deposit returned because "Fraud happened on my account".
Comments
Player would like their deposit returned because "Fraud happened on my account".Solution
OP banned, again, for multiple forum accounts and PAB abuse.Immerion
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Unfortunately the player had no proof that the casino had failed in its Responsible Gaming practices. Case closed.SunriseSlots
Player says that they have been waiting 23 business days for their withdrawal.
Comments
Player says that they have been waiting 23 business days for their withdrawal.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.BC.Game
Player says: "BC GAME locked my account on 2 june. because i submit my fathers name utility bill".
Comments
Player says: "BC GAME locked my account on 2 june. because i submit my fathers name utility bill".Solution
Unfortunately BC.Game does not respond to player complaints. A Warning against the casino has been issued. Case closed.Ninewin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Ninewin is notorious for ignoring player complaints and confiscating player balances without justification or recourse. A Casinomeister Warning has been posted against Ninewin for flagrant abuse of players: https://www.casinomeister.com/forums/threads/ninewin-owes-players-a-lot-of-money-and-most-arent-getting-paid.102844/LuckyMax
Player says "I have been trying to make a withdrawal from Lucky Max casino for over a week now".
Comments
Player says "I have been trying to make a withdrawal from Lucky Max casino for over a week now".Solution
Player has been paid.Magicalvegas
Player says that their win was not credited to their account.
Comments
Player says that their win was not credited to their account.Solution
Player reports issue has been resolved.Liberogioco
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino which, TBF, is pretty normal for Italian-licensed casinos. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Liberogioco is unlikely to discuss player issues with parties outside of Italy.Posh Casino
Player has been waiting for payments.
Comments
Player has been waiting for payments.Solution
Player reports they have now been paid in full.InstantCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at InstantCasino.iNetBet Casino
Player says that their winning were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winning were confiscated with the casino claiming a Terms violation.Solution
The player had logged no less than 639 over-bets on the bonus they had in play at the time, every one a violation of the bonus Terms. Case closed.Spinbet
Player’s winnings from a malfunctioning game were confiscated, player believes legitimate winnings were included in the confiscation without justification.
Comments
Player’s winnings from a malfunctioning game were confiscated, player believes legitimate winnings were included in the confiscation without justification.Solution
Player did not respond to us -- case closed as per PAB procedures.Sun Palace Casino
Player says that they have been waiting over a week for their payment.
Comments
Player says that they have been waiting over a week for their payment.Solution
Player reports they have been paid.BetoBet
Player says that despite being verified, they have been waiting over a week for payment.
Comments
Player says that despite being verified, they have been waiting over a week for payment.Solution
Player reports they have been paid.KinghillsCasino
Player says the casino "couldnt wait for my photo id", returned their deposit and closed their account.
Comments
Player says the casino "couldnt wait for my photo id", returned their deposit and closed their account.Solution
Casino says nothing other than “ask the player if there is still a problem”, over and over again. That’s just a way of doing nothing so this case is closed. A Casinomeister Warning will be posted to alert players to these problems at KingHills.Videoslots
Clarifying details of issue with player.
Comments
Clarifying details of issue with player.Solution
Player reports they have been paid.JustCasino
Player claiming refund because they used a Curaçao casino that (obviously) isn’t licensed in their home country.
Comments
Player claiming refund because they used a Curaçao casino that (obviously) isn’t licensed in their home country.Solution
Player had previously been banned for PAB fraud so this complaint and their new account were binned accordingly.VegasSpins
Player says that their account was closed that despite submitting all the documents asked for, it was not re-opened and...
Comments
Player says that their account was closed that despite submitting all the documents asked for, it was not re-opened and their withdrawal was not paid.Solution
Player reports they have been paid.Galaxyspins
Player says that they have been waiting a month and a half for payment.
Comments
Player says that they have been waiting a month and a half for payment.Solution
The casino’s license claims are complete rubbish so we’re not holding out much hope for success here. Player stopped responding to us -- case closed as per PAB procedures.Donbet / Goldenbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Maria Casino
Self-exclusions issue regarding sister casinos.
Comments
Self-exclusions issue regarding sister casinos.Solution
The casino’s license DOES NOT require them to extend self-exclusion requests to sister casinos, and so they did not. The player’s request for refunds were rejected as per their Terms. Case closed.BC.Game
Player says that even though their country is not on the restricted list, the casino told them "not sure if...
Comments
Player says that even though their country is not on the restricted list, the casino told them "not sure if [player's country] is allowed to cashout".Solution
Waiting for case info from the player. Update: player did not respond to request for basic information needed to pursue their case. PAB closed.Bettheline.ag
Player says that they won additional funds, while casino says that they lost their entire balance.
Comments
Player says that they won additional funds, while casino says that they lost their entire balance.Solution
The player had taken their case to multiple other sites and always received the same detailed response from BTL, so it was no surprise that BTL didn’t respond to the player’s issue when we submitted it to them. Case closed but a Casinomeister Warning will be posted to alert players to the problems at BTL.Posh Casino
Player says they have a list of approved payments going back two months -- but they have not been paid.
Comments
Player says they have a list of approved payments going back two months -- but they have not been paid.Solution
Case in progress.Rolletto
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino said they don’t have “a relationship with Casinomeister” — which typically means they don’t make money off of us — so they won’t look at the player’s case. Classy! Case closed but a Casinomeister Warning will be posted to alert players to the problems they’ll encounter if they have an issue at Rolletto.Spinsup
Player says that despite being verified, they have been unable to withdraw -- withdrawals are repeatedly rejected within 2-3 days.
Comments
Player says that despite being verified, they have been unable to withdraw -- withdrawals are repeatedly rejected within 2-3 days.Solution
Player spent their balance, case closed.WOLFBET
Player claims they were underage when they lost money at this casino and would like their deposits returned.
Comments
Player claims they were underage when they lost money at this casino and would like their deposits returned.Solution
This is a duplicate of a previous PAB. The user has created a new account - - in violation of the Forum Rules - - to resubmit their issue. As such this new PAB will be closed and the new user account will be banned.TGCasino
Player says their withdrawal is "under review" and despite chats and sending emails, they are unable to get more information.
Comments
Player says their withdrawal is "under review" and despite chats and sending emails, they are unable to get more information.Solution
Player reports they have been paid.Videoslots
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino found there had been errors in detecting the player’s self-exclusion a refund was given. Case closed.Unibet Casino
Player says their winnings were confiscated and their account was closed with the casino claiming fraud and Terms violations.
Comments
Player says their winnings were confiscated and their account was closed with the casino claiming fraud and Terms violations.Solution
The casino reiterated their reasons and confirmed that the case case closed insofar as they were concerned. Given that further discussion was not an option we closed the case and recommended the player follow the casino’s Complaints procedure given in the Terms.Kwiff Casino
Player says that despite submitting all their SOW documents, their withdrawal is still "pending".
Comments
Player says that despite submitting all their SOW documents, their withdrawal is still "pending".Solution
Player reports they have been paid.GoldenChipsCasino
Player says that despite being verified, the casino has repeatedly requested that they deposit more in order to withdraw.
Comments
Player says that despite being verified, the casino has repeatedly requested that they deposit more in order to withdraw.Solution
The casino never replied to the player’s case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.ThePhoneCasino
Player feels the casino is stalling their payments.
Comments
Player feels the casino is stalling their payments.Solution
Player reports they have been paid.Las Vegas USA
Player has been waiting over three weeks for their payment.
Comments
Player has been waiting over three weeks for their payment.Solution
The casino tells us that payment was processed and sent, confirming this with the player. Unfortunately, the player did not respond to us -- closing as per PAB procedures.KongCasino
Player says that despite being verified, they are having difficulty withdrawing due to available payment methods.
Comments
Player says that despite being verified, they are having difficulty withdrawing due to available payment methods.Solution
Player stopped responding to us -- case closed as per PAB procedures.Diamond Reels Casino
Player says withdrawal reversed over "reversed over a small technicality".
Comments
Player says withdrawal reversed over "reversed over a small technicality".Solution
Thus far the player has not responded to basic questions about their case. Update: player stopped responding to us -- case closed as per PAB procedures.Luxury Casino
Player would like to not be suspended anymore.
Comments
Player would like to not be suspended anymore.Solution
The player has been found in violation of the casino Terms. They’ll need to agree to cease and desist if their status is to be restored. Case in progress.GrandSlotPalace
Player says they've been waiting months for payment and were told to deposit more to expedite their payment.
Comments
Player says they've been waiting months for payment and were told to deposit more to expedite their payment.Solution
We've received several complaints against GrandSlotPalace in recent months and the casino has been 100% consistent: they've ignored everything and done nothing. Case closed but a Casinomeister Warning will be posted to alert players to the problems at GSP.DingDingDing
Player says that despite being verified over a week ago, they still haven't been paid.
Comments
Player says that despite being verified over a week ago, they still haven't been paid.Solution
After several weeks of trying to get the casino to discuss the player’s issue we’ve had no response of any kind. Case closed but a Casinomeister Warning will be posted to alert players to the problems at “three ‘dings' equals one big ‘gong'."Playamo
Player says: "I do not think a timeline of 2-4 weeks is acceptable for a refund".
Comments
Player says: "I do not think a timeline of 2-4 weeks is acceptable for a refund".Solution
The casino is processing the player's refund in accordance with the payout schedule specified in the Terms.Palace of Chance
Player would like the next in a series of payments to be approved and paid.
Comments
Player would like the next in a series of payments to be approved and paid.Solution
The player has reached a settlement with the casino.MRQ CASINO
Player says: "Having trouble withdrawing funds from my account".
Comments
Player says: "Having trouble withdrawing funds from my account".Solution
Player stopped responding to us -- case closed as per PAB procedures.LuckyOwlClub
Player has been waiting over 5 months for their payment.
Comments
Player has been waiting over 5 months for their payment.Solution
Player reports they have been paid in full.Posh Casino
Player has been waiting over a month for payment.
Comments
Player has been waiting over a month for payment.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.LegendPlay
Player has been waiting over a week for their payment.
Comments
Player has been waiting over a week for their payment.Solution
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Tournaverse
Player says that despite being verifed, they have been waiting two and a half weeks for payment.
Comments
Player says that despite being verifed, they have been waiting two and a half weeks for payment.Solution
The player reported that they’d been paid in full. Case closed.Lottomart
Player is having difficulty with their documents for SOW.
Comments
Player is having difficulty with their documents for SOW.Solution
Player has submitted their case to IBAS; as per PAB rules, that ends our involvement -- case is now closed.Slot Madness Casino
Player would like to recieve their withdrawal in "timely payments" instead of drawn out over a longer period of time.
Comments
Player would like to recieve their withdrawal in "timely payments" instead of drawn out over a longer period of time.Solution
The player has reached a settlement with the casino.Unibet Casino
Player says the casino has confiscated an amount from their balance citing a Terms violation.
Comments
Player says the casino has confiscated an amount from their balance citing a Terms violation.Solution
Unibet said they had plenty of evidence to support their decision against the player and the player’s deposits were returned. If the player wishes to pursue this further they’ll have to follow the Complaints procedures specified in the Terms up to and including submitting their case to the designated ADR. Case closed.Gentlemanjim.bet
Player says that after the casino allowed them to deposit repeatedly, their account was closed "due to a buisness decsion".
Comments
Player says that after the casino allowed them to deposit repeatedly, their account was closed "due to a buisness decsion".Solution
The casino said that an investigation was underway and that nothing more could or would be said. The player had no interest in pursuing the matter: case closed.PolestarCasino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Polestarboomerang-bet
Player says their account was closed and they want a refund.
Comments
Player says their account was closed and they want a refund.Solution
Player was banned here at Casinomeister for forum violations, so PAB forfeited.Betfoxx
Betfoxx accused the player of fraud and “betting irregularities” and confiscated their €8000 balance.
Comments
Betfoxx accused the player of fraud and “betting irregularities” and confiscated their €8000 balance.Solution
The casino never responded to the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Betfoxx.24Casino
Player is concerned over the delay in document verification as they have a time-limited bonus.
Comments
Player is concerned over the delay in document verification as they have a time-limited bonus.Solution
Player reports they have been paid.Posh Casino
Player says that despite "escalations" they have been waiting weeks for payment.
Comments
Player says that despite "escalations" they have been waiting weeks for payment.Solution
Player reports they have been paid.Betfair
Player says they are not able to provide the document the casino requires.
Comments
Player says they are not able to provide the document the casino requires.Solution
Unfortunately, Betfair is traditionally a talk-to-the-hand situation: which means they won't accept, respond or acknowledge complaints of any kind from outside arbitration services like us. The best we can do -- and what we did here -- is submit the player's details to the casino and ask that they contact the player directly to resolve the issue.SpinGenie
Player is having difficulty with the KYC process.
Comments
Player is having difficulty with the KYC process.Solution
Player stopped responding to us -- case closed as per PAB procedures.RokuBet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
After endless rants about the criminality of the online gaming business and multiple emails sent to 50+ recipients — including us — the player decided that we were worthless and needed to be told that in no uncertain terms. C’est la vie, doubtless they’ll find that endless happiness lies just over the horizon. Case closed.Lalabet
Player says they have been waiting for two weeks for a promised refund.
Comments
Player says they have been waiting for two weeks for a promised refund.Solution
Case in progress.cryptoleo
Player claims they were allowed to register, passed KYC with their passport but when they placed second in a tournament...
Comments
Player claims they were allowed to register, passed KYC with their passport but when they placed second in a tournament they were told "restricted country, winnings denied".Solution
Player was refunded a small amount but nowhere near their winnings, so they are not happy. Technically, though, it is still a breach of Terms because they are playing from a restricted country: so the casino is within their rights to make the call they did.Genting
Player had a significant win at Genting that they were having trouble withdrawing.
Comments
Player had a significant win at Genting that they were having trouble withdrawing.Solution
We directed the player to the casino rep and the problem seems to corrected. The player has confirmed that full payment has been received.Sunrise Slots
Player says they've been waiting for payment for a month.
Comments
Player says they've been waiting for payment for a month.Solution
Casino reports the player has been paid. Player not responding to us -- case closed.LuckyDreams
Player is having difficulty withdrawing due issues with payment methods.
Comments
Player is having difficulty withdrawing due issues with payment methods.Solution
Player reports they have been paid in full.Posh Casino
Player says that despite repeated promises of "escalation", they have been waiting for their payment for over a month.
Comments
Player says that despite repeated promises of "escalation", they have been waiting for their payment for over a month.Solution
Player reports they have been paid.Sportbet.one
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player was found to have committed multiple cases of fraud at the casino and to have misrepresented themselves here in their use of the PAB service: case closed and Casinomeister account forfeited.Sportbet.one
See Comments.
Comments
See Comments.Solution
This appears to be a duplicate PAB Ticket. Closing it in favour of the other which was posted 3 minutes later.Ninewin
Player says that despite being made a VIP, their account was "abruptly closed" due to their location. Player feels they...
Comments
Player says that despite being made a VIP, their account was "abruptly closed" due to their location. Player feels they should have all their deposits refunded.Solution
As we’ve seen recently in a number of other cases against Ninewin they do not reply and players do not get paid. A Casinomeister Warning has been posted against Ninewin. Case closed.SunriseSlots
Player says that despite their withdrawal being approved and the issue being repeatedly "escalated" by support, they have been waiting...
Comments
Player says that despite their withdrawal being approved and the issue being repeatedly "escalated" by support, they have been waiting over a month for payment.Solution
Player reports they have been paid in full.Betmaster
Player says that despite providing all the required documents, they cannot withdraw.
Comments
Player says that despite providing all the required documents, they cannot withdraw.Solution
Player's case had been ruled on twice elsewhere as an issue of player fraud; so, as per PAB procedures, this case is closed.PlayOJO Casino
Player says they have been waiting two days for their withdrawal despite being verified.
Comments
Player says they have been waiting two days for their withdrawal despite being verified.Solution
Casino rep says the player has been paid; player did not respond to our request for confirmation.FaucetPay
Player says about their crypto payment: "the money went to another address".
Comments
Player says about their crypto payment: "the money went to another address".Solution
FaucetPay is not a casino although it does apparently offer some games. The primary issue here is that their games -- and the site as a whole -- are totally unlicensed and unregulated and the chances of success here are minuscule. Player stopped responding to us so we have closed this case as per PAB procedures.Posh Casino
Player says they have been waiting 2.5 months for withdrawal.
Comments
Player says they have been waiting 2.5 months for withdrawal.Solution
Player reports they have been paid.SuperBet
Player says the casino "took my money and closed my account for nothing".
Comments
Player says the casino "took my money and closed my account for nothing".Solution
No response from Superbet. Case closed but a Casinomeister Warning will be posted to alert players to the problems at this casino.Pgok.bet
Player won't comply with the PAB rules.
Comments
Player won't comply with the PAB rules.Solution
PGOK is an unlicensed operation that only communicates through Telegram with the end result that they’re able to completely ignore the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at PGOK.Casino Extreme
Player says their winnings were confiscated with the casino claiming they broke the Terms of the bonus.
Comments
Player says their winnings were confiscated with the casino claiming they broke the Terms of the bonus.Solution
From what we can see so far the casino is quite right, the player broke the Terms and has admitted doing so. Case closed.PlayOJO Casino
Player says they are unable to provide the document the casino is asking for.
Comments
Player says they are unable to provide the document the casino is asking for.Solution
The casino says the issue has been resolved; unfortunately, the player did not respond to our request for confirmation.IncognitoCasino
Player says: "They declined my withdrawal, closed my account and refused to give me my deposits back."
Comments
Player says: "They declined my withdrawal, closed my account and refused to give me my deposits back."Solution
The casino claims that “for security reasons” they cannot discuss the player’s case with the ADR of the player’s choice, meaning us. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Incognito.Betreels Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player violated the Forum Rules and ignored the moderators, case closed.MyDreamsCasino
Player says that despite sending in all the required documents, their withdrawal is still pending.
Comments
Player says that despite sending in all the required documents, their withdrawal is still pending.Solution
Player reports they have now been paid (as per the Terms).Silver Oak Casino
Player says they have been waiting over three weeks for payment.
Comments
Player says they have been waiting over three weeks for payment.Solution
Player reports they have been paid in full.RagingBullSlots
Player says they've been waiting over five weeks for their payment.
Comments
Player says they've been waiting over five weeks for their payment.Solution
Player reports they have now been paid.Duckyluck
Player says they have been waiting nearly a month for their payment.
Comments
Player says they have been waiting nearly a month for their payment.Solution
Player reports they have been paid.BetPanda.io
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino’s position was that the player had not requested self-exclusion nor account closure, just a return of deposits. As such the self-exclusion process was not triggered until very recently and therefore no refund was due. The player had no evidence to the contrary. Case closed.PlayOJO Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player stopped responding to us -- case closed as per PAB procedures.ExciteWin
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at ExciteWin.Posh Casino
Player says that despite their documents being accepted for a withdrawal, 3 different customer agents have requested some of the...
Comments
Player says that despite their documents being accepted for a withdrawal, 3 different customer agents have requested some of the same documents and others. Player says "requests are already excessive & a security issue".Solution
Player played their balance. Case closed.Wolfycasino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at WolfyCasino.High5Casino
Player says that a game did not pay out their winnings and when they complained to the casino, the casino...
Comments
Player says that a game did not pay out their winnings and when they complained to the casino, the casino allegedly replied that: "there is nothing they can do, it was a glitch in the game".Solution
High5 is not a casino, it is a sweepstakes site, and like most sweepstakes sites pretends to be offering legitimate gambling services which it most certainly does not. They offered no response to the player's case. Case closed but a Casinomeister Warning will be posted against High5 for ignoring player complaints.Moonwin
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player requested the case be closed.King Billy Casino
The player made a mistake depositing crypto, but has been waiting 2 weeks for it to be corrected -- despite...
Comments
The player made a mistake depositing crypto, but has been waiting 2 weeks for it to be corrected -- despite being a long-time VIP.Solution
It took a while but the player did receive their currency back and reported the problem resolved. Case closed.