Online Casino Complaints Summary 2024

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.

PAB Status Explanation

Player Arbitration
Player Arbitration
  • New: Default status when a complaint is opened.
  • InProgress: We’re working on the case.
  • WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
  • Resolved: Player’s complaint was resolved in a manner favorable to them.
  • Closed: Player’s complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2024 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created252 In Progress0 In Progress41 Waiting for Response26 On Hold2 Resolved80 Closed98 Cancelled2

2024 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
April Created58 New0 In Progress21 Waiting for Response15 On Hold0 Resolved13 Closed8 Cancelled0
March Created70 New0 In Progress17 Waiting for Response8 On Hold1 Resolved24 Closed18 Cancelled1
February Created51 New0 In Progress2 Waiting for Response1 On Hold1 Resolved23 Closed24 Cancelled0
January Created73 New0 In Progress1 Waiting for Response2 On Hold0 Resolved20 Closed48 Cancelled1
Total Created252 New0 In Progress41 Waiting for Response26 On Hold2 Resolved80 Closed98 Cancelled2

2024 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created43 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Grey Zone Created0 New0 In Progress 0 Waiting for response 0 On Hold0 Resolved0 Closed0
BFF Created0 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Rogue - Not recommended Created14 New0 In Progress0 Waiting for response 0 On Hold0 Resolved0 Closed0
Not Reviewed Created195 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0
Total Created252 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0

2024 Complaints By Casino

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
21.red Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
32Red Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
777onfire Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
7bitcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888 Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
All British Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BVX Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bet365 Casino Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
BetOnline Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Betmgm/Leovegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betmotion Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
BetonRed Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Betrebels Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Betsafe Casino Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
Betzino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Big5Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Bitstarz Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bitstarz Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Bitstarz Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Boomcasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Captain Jack Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino Extreme Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoBrango Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
Casino Heroes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoRewards Created1 New0 In Progress0 Waiting for Response0 On Hold1 Resolved0 Closed0 cancelled0
Casinobello Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
ChipStars Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Chipz Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Chumba Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CirusBet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
CrazyLuck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dream vegas Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Dreams Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Frank Casino Club Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
FreshBet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fruityreels Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Frumzi Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GG.Bet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
GambleZen Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GoldenBet Created8 New0 In Progress1 Waiting for Response1 On Hold0 Resolved0 Closed6 cancelled0
GoldenGenie Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Goldenbet Created8 New0 In Progress1 Waiting for Response1 On Hold0 Resolved0 Closed6 cancelled0
GrandSlotPalace Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Grosvenor Casinos Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Heybets Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
HouseOfSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
HugeWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
iNetBet Casino Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
iNetBet Casino Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
JackpotMobileCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JuicyVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jungliwin Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
KatsCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Katsubet Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Kineko Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Kingamo Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Kinghills Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Kwiff Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Kwiff Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Kwiff Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
LV BET Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Ladbrokes Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
LeoVegas Casino Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Lilibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LuckyBird Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LuckyCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LuckyOwlClub Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MagicWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mobilebet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Mr Pacho Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Play Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mystake Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Neonixcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Nine win Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
NineWin Created2 New0 In Progress0 Waiting for Response2 On Hold0 Resolved0 Closed0 cancelled0
Novibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Oshi Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
PartyPoker Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Platin Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
PlayOJO Casino Created3 New0 In Progress0 Waiting for Response1 On Hold0 Resolved1 Closed1 cancelled0
PlayOJO Casino Created3 New0 In Progress0 Waiting for Response1 On Hold0 Resolved1 Closed1 cancelled0
PlayOJO Casino Created3 New0 In Progress0 Waiting for Response1 On Hold0 Resolved1 Closed1 cancelled0
PlayOJO Casino Created10 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed4 cancelled0
PlayOJO Casino Created10 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed4 cancelled0
Playamo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
PlayJango Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
PlayOJO Casino Created10 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed4 cancelled0
PokerStars Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed3 cancelled0
PokerStars Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed3 cancelled0
Posh Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
Posh Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
Posh Casino Created4 New0 In Progress2 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Qassino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
RakooCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
ReadyCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Red32 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Stag Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
RefuelCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Rhino.Bet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RollRushGaming Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rollers.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rolletto Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Rollino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Rooli Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
Royal Ace Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
RoyalOak Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RoyalPanda Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Ruby Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Scoobybet Created3 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
Scorpion Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
SlotMadness Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Slotastic Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SlotoCash Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slots Magic Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SlotsGarden Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slots.lv Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slots Magic Casino Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved4 Closed0 cancelled0
Slotshammer Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slots Magic Casino Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved4 Closed0 cancelled0
SlotsRoom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpadesQueen Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SpinCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpinGenie Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SpinSamurai Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SpinSpirit Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Spincity Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
SpinsBro Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Sportbet.one Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
StackrSocialCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Stake Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
StardaCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SunriseSlots Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
The pokies.net Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Thepokies.net Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
TrustDice Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
TsarsCasino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Unibet Casino Created5 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed5 cancelled0
Videoslots Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Videoslots.com Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Wazamba Created1 New0 In Progress0 Waiting for Response0 On Hold1 Resolved0 Closed0 cancelled0
WildSultan Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winstler.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winz.io Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Yukon Gold Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Zodiac Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ZodiacCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BC.Game Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
dama n.v. casinos Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
goldenpharaoh Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Planet 7 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LeonBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
PlayOJO Casino Created10 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed4 cancelled0
PokerStars Created4 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed3 cancelled0
Posh Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed1 cancelled0
sbobet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
skybet365 Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
slotmadness Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
tunahncall Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Unibet Casino Created5 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed5 cancelled0
vave.com Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
webpartners.co affiliate program Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winz.io Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
TotalTotal Total Created281 Total Created0 Total In Progress70 Total waiting for Response 49 Total On Hold2 Total Solved211 Total Closed280 Total Cancelled

January

Casino Status Jurisdiction PAB Type
Casino
leon56.bet
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
"they claimed there was an error in the system, so I complained and they didn't give me back the amount".
Conclusion
LeonBet says "We do not resolve player's issues from third parties." Case closed and a Warning will be posted against the casino for non-cooperation on player complaints. Case closed.
Casino Status Jurisdiction PAB Type
Casino
NineWin
Status
Waiting for Response
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player is having difficulty being paid in full.
Conclusion
The casino seems to think the case is resolved, checking with the player for confirmation. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
sbobet
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says their winnings were voided for "wrong odds".
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.
Conclusion
This casino doesn't discuss player issues with 3rd parties like Casinomeister. We've passed on the details and asked them to contact the player. Shortly thereafter the player reported having been paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
7bitcasino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says casino deposited payment to unknown crypto wallet.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
OP reports excessively delayed payments on withdrawals.
Conclusion
The player received a series of payments and reported having been paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
goldenpharaoh
Status
Closed
Jurisdiction
Fake
PAB Type
Payment Issues
Issue summary
Player says they are still waiting fro payment after two months.
Conclusion
The casino failed to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
BitStarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.
Conclusion
The casino reviewed the player's case and decided against changing their decision. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rooli
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says: "Bank Transfer Taking too Long".
Conclusion
Player received payment later that day.
Casino Status Jurisdiction PAB Type
Casino
Winstler.io
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Other
Issue summary
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Chumba
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Chumba
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says the casino is "refusing to pay me because my phone got stolen".
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
HugeWin
Status
Resolved
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Red32
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says that casino has confiscated their winnings, claiming player has multiple accounts.
Conclusion
Player took their case to the ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Platin Casino
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.
Conclusion
The casino has been 100% unresponsive. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Lilibet
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
JackpotMobileCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.
Conclusion
Player stopped responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".
Conclusion
The casino said "we've resolved our end of the issue" and had nothing further to say. The player disagreed, nothing at all had been resolved. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The casino said they'd followed their RG procedures fully and the player had been so informed. Unibet doesn't discuss RG cases in detail so that's the end of the line for this one. If the player wishes to pursue it further they'll have to go to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Novibet Canada
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, they've only received 1 of 2 payments.
Conclusion
Player reports payment in full.
Casino Status Jurisdiction PAB Type
Casino
Zodiac
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Payment Issues
Issue summary
"they froze my account over 3 disputed deposits".
Conclusion
The player had a history of chargebacks that forced the casino to lock their account. Player was referred to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinSamurai
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".
Conclusion
We checked the "3x prior deposits" thing with Dama/Softswiss and they've reported it as an "operator error". The player was promptly paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Chipstars Casino
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player's issue boiled down to non-payment.
Conclusion
In the end the player refused to follow the procedures given by the casino, blamed us for not giving him the help and support he wanted, and left in a huff. Case closed.
Casino Status Jurisdiction PAB Type
Casino
The pokies.net
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Payment Issues
Issue summary
Player says they have been waiting a week for their withdrawal.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
---
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Sportbet.one
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".
Conclusion
Issue closed at player's request.
Casino Status Jurisdiction PAB Type
Casino
SpinCasino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".
Conclusion
Unfortunately, this casino refuses to discuss player cases with third parties -- case closed.
Casino Status Jurisdiction PAB Type
Casino
pokerstars
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they are having huge dificulty with a deposit gone wrong.
Conclusion
Pokerstars refused to discuss this player's case, as they always do. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Thepokies.net
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says they have been waiting days for their payment.
Conclusion
Player reported payment received. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AllBritishCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible Gambling issue.
Conclusion
Due to the complexity of the issue we referred the player to the casino's designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Big5Casino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they have been waiting 6 moths for their payment.
Conclusion
Aside from promises to "report back to you as soon as we receive further information" we've had nothing further from the casino. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
MrGreen
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player reports they are having withdrawal issues.
Conclusion
Unfortunately, we are unable to accept this case as MrGreen refuse to discuss player cases with third parties. There is a Casinomeister Warning already posted reagarding them.
Casino Status Jurisdiction PAB Type
Casino
FreshBet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The casino offered no response to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Betmgm/Leovegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player is having difficulty receiving payment.
Conclusion
Player reports that they have been paid.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
RoyalOak
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".
Conclusion
No response of any kind from RoyalOak. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
BVX
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they have been waiting a week for their deposit to appear in their account.
Conclusion
Player stopped responding to us. Case closed
Casino Status Jurisdiction PAB Type
Casino
Bet365
Status
Closed
Jurisdiction
Other
PAB Type
Other
Issue summary
Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
Conclusion
An issue like this will require the player to deal with the casino directly, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Scoobybet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says their account has been disabled, their winnings not paid and the casino is not responding.
Conclusion
The player chose to pursue their case elsewhere, case closed.
Casino Status Jurisdiction PAB Type
Casino
Scoobybet
Status
Cancelled
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they are unable to withdraw due to an "investigation".
Conclusion
As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playjango
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they have been trying to pass SOW for over a week.
Conclusion
Player reports being paid.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says they have been waiting (with a locked account) over a month and a half to be verified.
Conclusion
The player's account issues were resolved without comment. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MagicWin
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
Player did not respond to us. Case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
playojo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says they have been waiting 11 days for their payment.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
posh casino
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Posh Casino
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
----
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
LuckyCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino gave no reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Casino extreme
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player says they have been waiting over a week for verification.
Conclusion
Case closed as the player did not respond to us and appears to have abandoned their PAB complaint.
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says withdrawal "rejected".
Conclusion
Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.
Casino Status Jurisdiction PAB Type
Casino
Slotsroom
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player having difficulty with a bonus.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Frumzi
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Responsible Gambling
Issue summary
Responsible gaming issue.
Conclusion
There was no response from the casino: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
slotmadness
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Inexplicable duplicate of previous PAB.
Conclusion
Closed -- duplicate.
Casino Status Jurisdiction PAB Type
Casino
HouseOfSpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting for two months for their payments and now the casino has closed their account.
Conclusion
The casino has been totally unresponsive to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player has been waiting over a week for their account to be verified.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Neonixcasino
Status
Closed
Jurisdiction
Fake
PAB Type
T&C Dispute
Issue summary
Player says their winnings were confiscated for breaking Terms.
Conclusion
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
SlotMadness
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Conclusion
We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player having a technical issue with the casino site.
Conclusion
----
Casino Status Jurisdiction PAB Type
Casino
unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.
Conclusion
The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.
Casino Status Jurisdiction PAB Type
Casino
unibet
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Player submitted 2 PABs for the same issue.
Conclusion
Duplicate. Closed.

February

Casino Status Jurisdiction PAB Type
Casino
KatsCasino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Payment Issues
Issue summary
Player says the casino has not abided by a payment schedule they themselves set up.
Conclusion
After a long string of lame excuses -- including the claim that the casino people have no contact with the Payments department -- and no proper response from the casino we're closing this. A Casinomeister Warning will be posted against the casino for ignoring player complaints by doing nothing but giving false and misleading responses and in the end simply not paying their players.
Casino Status Jurisdiction PAB Type
Casino
777onfire
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that casino refuses to pay.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Mrplay
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as my account being closed. They said this was due to discrepancies ..."
Conclusion
This casino is part of Aspire Global and they always refuse to discuss player complaints. Such was the case here: case closed.
Casino Status Jurisdiction PAB Type
Casino
N1bet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they have not been paid, their account was closed and the casino has become unresponsive.
Conclusion
The casino provided sufficient evidence for us to conclude that their decision against the player was justified. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Nine win
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says that they have been waiting two months for payment.
Conclusion
Player did not respond to questions regarding their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Wazamba
Status
On hold
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
WildSultan
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Technical Issues (Software)
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player has been waiting a month for their payment.
Conclusion
The casino reports that the player has been paid, waiting for confirmation. Unfortunately, the player did not respond to us. Case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says their winnings were confiscated and that they "deny all supporting evidence".
Conclusion
The player had created multiple accounts and the casino enforced the Terms against doing that. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
The player says their winnings were cancelled.
Conclusion
The casino reports that the player has been paid and the money withdrawn, the player has confirmed this. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RollRushGaming
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says they were blocked from their account.
Conclusion
Despite a second chance and repeated attempts, the player did not respond to a basic question related to their complaint. This case is now closed and will not be re-opened.
Casino Status Jurisdiction PAB Type
Casino
Oshi
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they are having difficulty getting their cashback VIP Bonus.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kwiff casino
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Source of Wealth
Issue summary
Player is having difficulty with SOW.
Conclusion
Player reported having been paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Slotocash.im
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says their winnings were confiscated with the casino saying they broke Terms.
Conclusion
The casino said the player was in violation of the Terms but they could offer to return deposits. The player accepted. Waiting for confirmation of payment. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
webpartners.co affiliate program
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Affiliate claiming non-payment.
Conclusion
Webpartners reported that they'd investigated the case thoroughly and found the affiliate in breach of contract on multiple counts. End result: termination of the contract. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoHeroes
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Bonus
Issue summary
Player says their winnings have been confiscated.
Conclusion
The casino never responded so we sent the player to the licensing body (Kahnawake) who came back with a decision supporting the casino. That's pretty much the end of the road on this one, case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player says they are having difficulty making a withdrawal.
Conclusion
Player reports they have been paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GoldenBet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino has become unresponsive in recent months and now only says "we talk to the player only" which of course means they do whatever they want. Case closed but a Casinomeister Warning has been posted against the casino for ignoring and/or dismissing player complaints.
Casino Status Jurisdiction PAB Type
Casino
21.red
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
It turns out the player was dealing with the MGA already, so that takes this out of our hands. As per PAB rules, case closed.
Casino Status Jurisdiction PAB Type
Casino
Rhino.bet
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Rhino.bet said they wouldn't discuss the player's case with us because "we are not associated with Casinomeister", by which they mean they don't make money from us so they're not interested in hearing about issues that players bring to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have requested a withdrawal, but not received it yet.
Conclusion
Player did not respond to us despite repeated attempts, so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Play OJO
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.
Conclusion
Casino says player has been paid in full; unfortunately, the player did not respond to our request for confirmation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Winz
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
The player was paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says the casino is "withholding funds".
Conclusion
Player took their case to the casino's ADR which terminates our involvement: case closed.
Casino Status Jurisdiction PAB Type
Casino
bc.game
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Awaiting missing information and summary of issue from the player.
Conclusion
Player did not respond to our query for missing information. Case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
dama n.v. casinos
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s) in question.
Conclusion
The evidence showed that the player deliberately and repeatedly circumvented the detection procedures that were in place -- however feeble those may have been -- and that means they were at fault here. Arguments that the casinos should have tried harder to detect the re-registrations are beyond the scope of the PAB service. Case closed.
Casino Status Jurisdiction PAB Type
Casino
TrustDice
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that after a number of withdrawals, their balance was confiscated and their account blocked.
Conclusion
The casino offered no response to the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
ReadyCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite 24h promise, they have been waiting 48h for their payment.
Conclusion
Player reports payment received.
Casino Status Jurisdiction PAB Type
Casino
LVBet
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.
Conclusion
LVBet says their previous decision against the player will not be changed. Since it concerns "Sportsbook abuse" they've declined to discuss it further. We're waiting for final comments from the player.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."
Conclusion
Player reports having received payment in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
RakooCasino
Status
Resolved
Jurisdiction
Costa Rica
PAB Type
Payment Issues
Issue summary
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says the casino confiscated their winnings.
Conclusion
Another in a long string of PAB issues that Goldenbet has ignored. Case closed but a Casinomeister Warning has been posted.
Casino Status Jurisdiction PAB Type
Casino
SlotsGarden
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player is having difficulty getting paid.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CrazyLuck
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
This is a duplicate.
Conclusion
In the previous submission of this same issue, the casino refused to respond. Unfortunately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Rooli
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.
Conclusion
Player reports payment received.
Casino Status Jurisdiction PAB Type
Casino
Dreams Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.
Conclusion
The casino people shared evidence of player account fraud. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LuckyOwlClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player is having an unreasonably difficult time getting a withdrawal processed.
Conclusion
The casino never replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
RoyalAceCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting over a week for their payment.
Conclusion
Player has been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
UKGC
PAB Type
T&C Dispute
Issue summary
Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.
Conclusion
The player eventually reported the issue resolved, case closed.

March

Casino Status Jurisdiction PAB Type
Casino
Rubyslots
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player is having difficulty withdrawing.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Betsafe
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says despite being verified, they have not received their withdrawal.
Conclusion
Player ignored the PAB Rules and posted on the forums, case cancelled.
Casino Status Jurisdiction PAB Type
Casino
JuicyVegas
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says the casino has given a variety of reasons over two months for not paying their withdrawal.
Conclusion
Player reports they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
INetbet
Status
In Progress
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player is having difficulty withdrawing after accepting a free chip.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they are blocked from their account.
Conclusion
Player says they've received an apology from the casino and the issue has been resolved.
Casino Status Jurisdiction PAB Type
Casino
GambleZen
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The player was found to have multiple accounts at Casinomeister, each with a number of self-exclusion cases going back as much as five years. The player's accounts were merged, this case was closed, and the player is PAB-banned at Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Closed
Jurisdiction
Anjouan, Union of Comoros
PAB Type
Payment Issues
Issue summary
Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Slotsmagic
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says their withdrawal is "taking to long".
Conclusion
Player has reported issue resolved and payment received.
Casino Status Jurisdiction PAB Type
Casino
Videoslots.com
Status
Waiting for Response
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Chipz Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The player's case ended up in the hands of the MGA which of course locks us out. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GG.Bet
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says their withdrawal was rejected and their account blocked.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Dream vegas
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player is having difficulty withdrawing.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PartyPoker
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Payment Issues
Issue summary
Player is having difficulties withdrawing.
Conclusion
Per usual PartyPoker said "talk to the hand". Case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOjo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player is having difficulty with SOW.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
Mobilebet
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Bit Starz
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
KYC
Issue summary
Player says KYC process is taking longer than stated.
Conclusion
Casino reports player has been verified and paid. The player did not respond to repeated attempts to confirm. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
Rep says the player has been paid and the player has just confirmed.
Casino Status Jurisdiction PAB Type
Casino
Pokerstars
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they are having trouble withdrawing and can't contact the casino.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Heybets
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have not been able to withdraw.
Conclusion
Waiting for player to give us their issue summary in English.
Casino Status Jurisdiction PAB Type
Casino
Rolletto
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Play ojo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player is having difficulty with a verification document.
Conclusion
Rep reported that player has been paid. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
To Be Determined
PAB Type
KYC
Issue summary
Player is having difficulty verifying their address.
Conclusion
Player submitted two PABs for the same issue. We are closing this one.
Casino Status Jurisdiction PAB Type
Casino
CirusBet
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says the casino has not paid them, blocked their account and is not responding.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Scoobybet
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that their account has been blocked for nearly two months, now the website is down and the casino is not responding to emails.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Betzino
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says winnings confiscated with casino claiming breach of bonus Terms.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotsLV
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Rollino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Playamo
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player is having difficulty depositing and withdrawing.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
ZodiacCasino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
T&C Dispute
Issue summary
Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.
Conclusion
Turns out the player had violated the Terms many times over by registering multiple accounts and repeatedly claiming the Welcome bonus. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betmotion
Status
In Progress
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
Issue summary
"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Playojo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says it has been "almost 48hrs" and they still have not received payment.
Conclusion
Player reports issue resolved.
Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says they have not received full payment for a jackpot win.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
winz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
Issue summary
Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by having multiple accounts.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CasinoRewards
Status
On hold
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
Player would like a refund because they feel they lost too much.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SpadesQueen
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
---
Conclusion
Player reports complaint resolved.
Casino Status Jurisdiction PAB Type
Casino
Kwiff
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says they are unable to withdraw with expired ID.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
RoyalPanda
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that despite being verified, they are unable to access their account and have been trying to reset their password for a week.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
StackrSocialCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player is having difficulty after creating a second account.
Conclusion
StackrSocial has not responded. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
Issue summary
Player says they are unable to withdraw as casino claims they violated Terms.
Conclusion
The player had violated the Max Bet rules and as such their winnings were void. Although not happy with the end result the player did accept the casino's reasoning and the matter was settled between them. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LuckyBird
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
The player is having difficulty depositing.
Conclusion
The issue was promptly resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CaptainJackCasino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
The casino says the player has been paid, waiting for confirmation. Player did not respond to us despite repeated attempts. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BetOnline
Status
In Progress
Jurisdiction
Other
PAB Type
Technical Issues (Software)
Issue summary
Player claims that a game malfunctioned and they lost winnings because of it.
Conclusion
No response from the casino. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Bet365
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Technical Issues (Software)
Issue summary
Player is having difficulties with a game.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
RefuelCasino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
skybet365
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player is having payment issues.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PokerStars
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Source of Wealth
Issue summary
Player is having difficulty with SOW process.
Conclusion
Player did not respond to a basic question despite repeated attempts on our part. Case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
Mr Pacho
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Player was claiming that all deposits in 2024 should be returned when in fact there was no reason for the casino to be concerned about the player's activities until March 5th. Player says there is no evidence to show they had raised the issue earlier. No evidence = no case, case closed.
Casino Status Jurisdiction PAB Type
Casino
tunahncall
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their account closed.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Slotastic
Status
New
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Duplicate.
Conclusion
Duplicate -- closed.
Casino Status Jurisdiction PAB Type
Casino
GoldenBet
Status
Closed
Jurisdiction
Anjouan, Union of Comoros
PAB Type
T&C Dispute
Issue summary
Player says their winnings were confiscated, with the casino claiming a Terms breach.
Conclusion
As pointed out in a recent Casinomeister Warning GoldenBet has gone into full-on "ignore complaints" mode which is what they did to us on this one. The player decided to take legal action against the casino through SGBOK in Curaçao. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Slots magic
Status
Closed
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player says their documents have all been approved but "nobody is replying to my latest withdrawl."
Conclusion
Casino says player has been paid. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player says they are having difficulties withdrawing.
Conclusion
Player reports payment received.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says casino refusing to pay out despite second account being closed over a year ago at player's request.
Conclusion
The casino says they will only talk to the player, but player says the casino is not doing anything to solve the problem. A Casinomeister Warning has been posted.
Casino Status Jurisdiction PAB Type
Casino
TsarsCasino
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kineko
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says: "Two payment schedules have been agreed, both have been broken by kineko."
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kwiff
Status
Resolved
Jurisdiction
Isle of Man
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints. Update: Casino suddenly resolved the issue.
Casino Status Jurisdiction PAB Type
Casino
GoldenGenie
Status
In Progress
Jurisdiction
Fake
PAB Type
Payment Issues
Issue summary
Player has been waiting two and a half months for their payment and that the casino is unresponsive.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Mystake
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says casino informed them that their account was closed "due to collusion with other players". Player says they have no idea what this is about.
Conclusion
The casino declined to review the case and said the player was welcome to "take this further" meaning to follow the Terms regarding their designated ADR. Case closed.

April

Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Zodiac
Status
New
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they are unable to sign into their account as there is a risk assessment in progress.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SpinGenie
Status
In Progress
Jurisdiction
iGaming Ontario
PAB Type
Source of Wealth
Issue summary
Player says their SOW documents have been under review for a month and that support is "all bots, no live agents".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kingamo
Status
In Progress
Jurisdiction
Curaçao 365/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting 5 weeks for payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Boomcasino
Status
In Progress
Jurisdiction
Fake
PAB Type
Other
Issue summary
Player says they want their deposit returned as the casino's licensing is misrepresented.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Posh
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting nearly a month for a withdrawal to be approved.
Conclusion
OP reports that payments are now in progress. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinSpirit
Status
In Progress
Jurisdiction
Curaçao 365/JAZ
PAB Type
Responsible Gambling
Issue summary
Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch market and accepted their bets in violation of Dutch law.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Frankclub
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Source of Wealth
Issue summary
Player feels the length of time to process their documents is excessive.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Grosvenor Casinos
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
bc.game
Status
In Progress
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Other
Issue summary
Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to play casino games as a pre-requisite to withdrawing their sportsbetting profits.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Grosvenor Casinos
Status
Resolved
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Scorpion
Status
Waiting for Response
Jurisdiction
Curaçao Gaming Control Board (GCB)
PAB Type
Other
Issue summary
Unclear.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Jungliwin
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Slotshammer
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
After depositing, player discovered that the casino is not licensed in their country.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
RedStagCasino
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player is having difficulty providing documents for account verification.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Posh
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says the casino is not paying their withdrawal.
Conclusion
Player was promptly paid, case closed.
Casino Status Jurisdiction PAB Type
Casino
StardaCasino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SpinsBro
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
Issue summary
Player claims "KYC impossible" as they are repeatedly asked for the same documents.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
In Progress
Jurisdiction
iGaming Ontario
PAB Type
T&C Dispute
Issue summary
Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PokerStars
Status
Closed
Jurisdiction
iGaming Ontario
PAB Type
Other
Issue summary
Player says they are having difficulty depositing and withdrawing.
Conclusion
PokerStars _always_ responds to player complaints the same way: "... we cannot discuss any player's account with a third-party." It's been that way for years, much to the disservice of their customers. Case closed.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player is having difficulty withdrawing.
Conclusion
Player reports they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Kinghills
Status
Waiting for Response
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player is having difficulty withdrawing their winnings.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Play Ojo
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player having difficulties withdrawing.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Jackpot City
Status
Waiting for Response
Jurisdiction
Alderney
PAB Type
Other
Issue summary
Conclusion
Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live chat."
Casino Status Jurisdiction PAB Type
Casino
Stake casino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they have not been allowed to withdraw their balance as they are in a restricted country.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Spincity
Status
Waiting for Response
Jurisdiction
Alderney
PAB Type
Payment Issues
Issue summary
Player says their withdrawal has disappeared from pending and they are not able to contact the casino.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
GrandSlotPalace
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told they had to "wait in line with the other regular members". They have been waiting 8 days now.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Waiting for Response
Jurisdiction
Anjouan, Union of Comoros
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
vave.com
Status
Waiting for Response
Jurisdiction
Costa Rica
PAB Type
Responsible Gambling
Issue summary
Responsible gaming issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BetonRed
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
T&C Dispute
Issue summary
Player says their winning were confiscated but the Terms on the website in their language did not include the limitations cited by the casino.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
JackpotCity
Status
Resolved
Jurisdiction
Alderney
PAB Type
Payment Issues
Issue summary
Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat and no response to emails.
Conclusion
The player reported that they had been paid, case closed.
Casino Status Jurisdiction PAB Type
Casino
Rollers.io
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says they did not notice a bonus which was credited to their account automatically.
Conclusion
Player had their case active at least two other arbitration sites. That's a violation of the PAB rules -- case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
ivjq7zxty8
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says the casino is "is refusing to pay".
Conclusion
Player reports they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Betsafe
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Katsubet
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
T&C Dispute
Issue summary
---
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player has been waiting over a month for payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
KwiffCasino
Status
In Progress
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says they are having trouble getting paid.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
NineWin
Status
Waiting for Response
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player says they are having technical difficulties with the verification procedure.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
In Progress
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Qassino
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded to them in 3 weeks.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Casinobello
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
Issue summary
Player says their winning have been confiscated, with the casino claiming a Terms violation.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Posh Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player has been waiting over a month for payment.
Conclusion
Player reports they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Kwiff
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.
Conclusion
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
SunriseSlots
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, they have not been paid.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Yukon Gold
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
The player is having difficulty receiving their payment for a variety of reasons.
Conclusion
Player failed to respond to questions regarding cancelled deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betrebels
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player is having trouble with KYC process.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Fruityreels
Status
Waiting for Response
Jurisdiction
PAB Type
Issue summary
Conclusion