Online Casino Complaints Summary 2024

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information on individual cases is generally not available to the public.

PAB Status Explanation

Player Arbitration
Player Arbitration
  • New: Default status when a complaint is opened.
  • InProgress: We’re working on the case.
  • WaitingForResponse: The player needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For a variety of possible reasons, we have put the case on hold for the time being.
  • Resolved: Player’s complaint was resolved in a manner favorable to them.
  • Closed: Player’s complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2024 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created130 In Progress7 In Progress31 Waiting for Response11 On Hold0 Resolved34 Closed45 Cancelled1

2024 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
March Created6 New6 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 Cancelled0
February Created51 New1 In Progress16 Waiting for Response6 On Hold0 Resolved17 Closed11 Cancelled0
January Created73 New0 In Progress15 Waiting for Response5 On Hold0 Resolved17 Closed34 Cancelled1
Total Created130 New7 In Progress31 Waiting for Response11 On Hold0 Resolved34 Closed45 Cancelled1

2024 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created23 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Grey Zone Created0 New0 In Progress 0 Waiting for response 0 On Hold0 Resolved0 Closed0
BFF Created0 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Rogue - Not recommended Created4 New0 In Progress0 Waiting for response 0 On Hold0 Resolved0 Closed0
Not Reviewed Created103 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0
Total Created130 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0

2024 Complaints By Casino

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
21.red Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
777onfire Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
7bitcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888 Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
All British Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BVX Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Bet365 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betmgm/Leovegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Big5Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Bitstarz Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Bitstarz Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Casino Extreme Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
CasinoBrango Created3 New0 In Progress2 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino Heroes Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
ChipStars Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Chumba Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CrazyLuck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dreams Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
FreshBet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Frumzi Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Golden genie Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
GoldenBet Created3 New0 In Progress2 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Goldenbet Created3 New0 In Progress2 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
HouseOfSpins Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
HugeWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jackpot Mobile Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Kats Casino Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Kwiff Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Kwiff Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LV BET Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Ladbrokes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LeoVegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Lilibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LuckyCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
LuckyOwlClub Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
MagicWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Play Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Mystake Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Naughty Casino Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Neonixcasino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Nine win Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
NineWin Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Novibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Oshi Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Platin Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
PlayOJO Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
PlayOJO Casino Created4 New0 In Progress0 Waiting for Response1 On Hold0 Resolved2 Closed1 cancelled0
PlayJango Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Posh Casino Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
Posh Casino Created2 New0 In Progress1 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
RakooCasino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
ReadyCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Red32 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rhino.Bet Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
RollRushGaming Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Rooli Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
RoyalAceCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
RoyalOak Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Scoobybet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
SlotMadness Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
SlotoCash Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
SlotsGarden Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slots Magic Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
SlotsRoom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpinCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SpinSamurai Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Sportbet.one Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
The pokies.net Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Thepokies.net Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
TrustDice Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Unibet Casino Created5 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed4 cancelled0
Videoslots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Wazamba Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
WildSultan Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Winstler.io Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Winz.io Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Zodiac Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BC.Game Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
dama n.v. casinos Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
goldenpharaoh Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
LeonBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
PlayOJO Casino Created4 New0 In Progress0 Waiting for Response1 On Hold0 Resolved2 Closed1 cancelled0
PokerStars Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Posh Casino Created2 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed1 cancelled0
sbobet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
slotmadness Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Unibet Casino Created5 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed4 cancelled0
webpartners.co affiliate program Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
TotalTotal Total Created123 Total Created15 Total In Progress41 Total waiting for Response 18 Total On Hold0 Total Solved26 Total Closed73 Total Cancelled

January

Casino Status Jurisdiction PAB Type
Casino
leon56.bet
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
"they claimed there was an error in the system, so I complained and they didn't give me back the amount".
Conclusion
LeonBet says "We do not resolve player's issues from third parties." Case closed and a Warning will be posted against the casino for non-cooperation on player complaints. Case closed.
Casino Status Jurisdiction PAB Type
Casino
NineWin
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player is having difficulty being paid in full.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
sbobet
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says their winnings were voided for "wrong odds".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
MrVegas
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.
Conclusion
This casino doesn't discuss player issues with 3rd parties like Casinomeister. We've passed on the details and asked them to contact the player.
Casino Status Jurisdiction PAB Type
Casino
7bitcasino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says casino deposited payment to unknown crypto wallet.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
OP reports excessively delayed payments on withdrawals.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
goldenpharaoh
Status
In Progress
Jurisdiction
Fake
PAB Type
Payment Issues
Issue summary
Player says they are still waiting fro payment after two months.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BitStarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.
Conclusion
The casino reviewed the player's case and decided against changing their decision. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rooli
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says: "Bank Transfer Taking too Long".
Conclusion
Player received payment later that day.
Casino Status Jurisdiction PAB Type
Casino
Winstler.io
Status
In Progress
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Other
Issue summary
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Chumba
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Chumba
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says the casino is "refusing to pay me because my phone got stolen".
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
HugeWin
Status
Resolved
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Red32
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says that casino has confiscated their winnings, claiming player has multiple accounts.
Conclusion
Player took their case to the ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Platin Casino
Status
In Progress
Jurisdiction
Curaçao 365/JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Lilibet
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
Jackpot Mobile Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".
Conclusion
The casino said "we've resolved our end of the issue" and had nothing further to say. The player disagreed, nothing at all had been resolved. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The casino said they'd followed their RG procedures fully and the player had been so informed. Unibet doesn't discuss RG cases in detail so that's the end of the line for this one. If the player wishes to pursue it further they'll have to go to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Novibet Canada
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, they've only received 1 of 2 payments.
Conclusion
Player reports payment in full.
Casino Status Jurisdiction PAB Type
Casino
Zodiac
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Payment Issues
Issue summary
"they froze my account over 3 disputed deposits".
Conclusion
The player had a history of chargebacks that forced the casino to lock their account. Player was referred to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
SpinSamurai
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".
Conclusion
We checked the "3x prior deposits" thing with Dama/Softswiss and they've reported it as an "operator error". The player was promptly paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Chipstars Casino
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Awaiting clarification from the player..
Conclusion
In progress.
Casino Status Jurisdiction PAB Type
Casino
The pokies.net
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Payment Issues
Issue summary
Player says they have been waiting a week for their withdrawal.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
---
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Sportbet.one
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".
Conclusion
Issue closed at player's request.
Casino Status Jurisdiction PAB Type
Casino
SpinCasino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".
Conclusion
Unfortunately, this casino refuses to discuss player cases with third parties -- case closed.
Casino Status Jurisdiction PAB Type
Casino
pokerstars
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says they are having huge dificulty with a deposit gone wrong.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Thepokies.net
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says they have been waiting days for their payment.
Conclusion
Player reported payment received. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AllBritishCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible Gambling issue.
Conclusion
Due to the complexity of the issue we referred the player to the casino's designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Big5Casino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they have been waiting 6 moths for their payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
MrGreen
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player reports they are having withdrawal issues.
Conclusion
Unfortunately, we are unable to accept this case as MrGreen refuse to discuss player cases with third parties. There is a Casinomeister Warning already posted reagarding them.
Casino Status Jurisdiction PAB Type
Casino
FreshBet
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Betmgm/Leovegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player is having difficulty receiving payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Payment Issues
Issue summary
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
RoyalOak
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
BVX
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says they have been waiting a week for their deposit to appear in their account.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Bet365
Status
Closed
Jurisdiction
Other
PAB Type
Other
Issue summary
Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
Conclusion
An issue like this will require the player to deal with the casino directly, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ladbrokes
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Scoobybet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says their account has been disabled, their winnings not paid and the casino is not responding.
Conclusion
The player chose to pursue their case elsewhere, case closed.
Casino Status Jurisdiction PAB Type
Casino
Scoobybet
Status
Cancelled
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they are unable to withdraw due to an "investigation".
Conclusion
As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Playjango
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they have been trying to pass SOW for over a week.
Conclusion
Player reports being paid.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player says they have been waiting (with a locked account) over a month and a half to be verified.
Conclusion
The player's account issues were resolved without comment. Case closed.
Casino Status Jurisdiction PAB Type
Casino
MagicWin
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have been waiting over a month for their payment.
Conclusion
Player did not respond to us. Case closed as per PAB procedures.
Casino Status Jurisdiction PAB Type
Casino
playojo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says they have been waiting 11 days for their payment.
Conclusion
Player reports being paid in full.
Casino Status Jurisdiction PAB Type
Casino
posh casino
Status
Closed
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Posh Casino
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
----
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
LuckyCasino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Casino extreme
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player says they have been waiting over a week for verification.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
888Casino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says withdrawal "rejected".
Conclusion
Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.
Casino Status Jurisdiction PAB Type
Casino
Slotsroom
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player having difficulty with a bonus.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Frumzi
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Responsible Gambling
Issue summary
Responsible gaming issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
slotmadness
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Inexplicable duplicate of previous PAB.
Conclusion
Closed -- duplicate.
Casino Status Jurisdiction PAB Type
Casino
HouseOfSpins
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says they have been waiting for two months for their payments and now the casino has closed their account.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player has been waiting over a week for their account to be verified.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Neonixcasino
Status
Waiting for Response
Jurisdiction
Fake
PAB Type
T&C Dispute
Issue summary
Player says their winnings were confiscated for breaking Terms.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotMadness
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Conclusion
We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player having a technical issue with the casino site.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.
Conclusion
The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.
Casino Status Jurisdiction PAB Type
Casino
unibet
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Player submitted 2 PABs for the same issue.
Conclusion
Duplicate. Closed.

February

Casino Status Jurisdiction PAB Type
Casino
Kats Casino
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
777onfire
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says that casino refuses to pay.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Mrplay
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
N1bet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they have not been paid, their account was closed and the casino has become unresponsive.
Conclusion
The casino provided sufficient evidence for us to conclude that their decision against the player was justified. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Nine win
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says that they have been waiting two months for payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Wazamba
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
WildSultan
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Technical Issues (Software)
Issue summary
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Conclusion
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
PoshCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player has been waiting a month for their payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says their winnings were confiscated and that they "deny all supporting evidence".
Conclusion
The player had created multiple accounts and the casino enforced the Terms against doing that. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoBrango
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
The player says their winnings were cancelled.
Conclusion
The casino reports that the player has been paid and the money withdrawn, waiting for the player to confirm this. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
RollRushGaming
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player says they were blocked from their account.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Oshi
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says they are having difficulty getting their cashback VIP Bonus.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Kwiff casino
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Source of Wealth
Issue summary
Player is having difficulty with SOW.
Conclusion
Player reported having been paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Slotocash.im
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says their winnings were confiscated with the casino saying they broke Terms.
Conclusion
The casino said the player was in violation of the Terms but they could offer to return deposits. The player accepted. Waiting for confirmation of payment. Case in progress.
Casino Status Jurisdiction PAB Type
Casino
webpartners.co affiliate program
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Affiliate claiming non-payment.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CasinoHeroes
Status
In Progress
Jurisdiction
To Be Determined
PAB Type
Bonus
Issue summary
Player says their winnings have been confiscated.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player says they are having difficulty making a withdrawal.
Conclusion
Player reports they have been paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GoldenBet
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
21.red
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
It turns out the player was dealing with the MGA already, so that takes this out of our hands. As per PAB rules, case closed.
Casino Status Jurisdiction PAB Type
Casino
Rhino.bet
Status
In Progress
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
PlayOJO
Status
Waiting for Response
Jurisdiction
To Be Determined
PAB Type
Payment Issues
Issue summary
Player says they have requested a withdrawal, but not received it yet.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Play OJO
Status
Waiting for Response
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Winz
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says they are having difficulty withdrawing.
Conclusion
The player was paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Payment Issues
Issue summary
Player says the casino is "withholding funds".
Conclusion
Player took their case to the casino's ADR which terminates our involvement: case closed.
Casino Status Jurisdiction PAB Type
Casino
bc.game
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
Awaiting missing information and summary of issue from the player.
Conclusion
Player did not respond to our query for missing information. Case closed as per PAB rules.
Casino Status Jurisdiction PAB Type
Casino
dama n.v. casinos
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
TrustDice
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that after a number of withdrawals, their balance was confiscated and their account blocked.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
ReadyCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite 24h promise, they have been waiting 48h for their payment.
Conclusion
Player reports payment received.
Casino Status Jurisdiction PAB Type
Casino
LVBet
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotsMagic
Status
Resolved
Jurisdiction
iGaming Ontario
PAB Type
Payment Issues
Issue summary
Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."
Conclusion
Player reports having received payment in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
RakooCasino
Status
Waiting for Response
Jurisdiction
Costa Rica
PAB Type
Payment Issues
Issue summary
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Goldenbet
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says the casino confiscated their winnings.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
SlotsGarden
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player is having difficulty getting paid.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
CrazyLuck
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
This is a duplicate.
Conclusion
In the previous submission of this same issue, the casino refused to respond. Unfortunately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Rooli
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Payment Issues
Issue summary
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.
Conclusion
Player reports payment received.
Casino Status Jurisdiction PAB Type
Casino
Dreams Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.
Conclusion
The casino people shared evidence of player account fraud. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LuckyOwlClub
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Payment Issues
Issue summary
Player is having an unreasonably difficult time getting a withdrawal processed.
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
RoyalAceCasino
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Issue summary
Conclusion
Case in progress.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
UKGC
PAB Type
T&C Dispute
Issue summary
Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.
Conclusion
The player eventually reported the issue resolved, case closed.

March

Casino Status Jurisdiction PAB Type
Casino
Naughty Casino
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Kwiff
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Golden genie
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Mystake
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion