Online Casino Complaints Summary 2024
Total Tickets
Total Recovered
Posh Casino
Player says that despite their withdrawal being approved over a month ago, they still have not received payment.
Comments
Player says that despite their withdrawal being approved over a month ago, they still have not received payment.Solution
The casino says the player has been paid; the player did not respond to our request for confirmation.Stumla
Player says that the casino asked them to deposit in order to withdraw; but when they did, the casino asked...
Comments
Player says that the casino asked them to deposit in order to withdraw; but when they did, the casino asked them to make a second deposit and then their account was closed.Solution
No response from the casino. The email addresses they publish on the site are unreachable and/or invalid. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Stumla.1xbit
Player says that they were unable to withdraw and their account was closed with the casino claiming "an unspecified rule...
Comments
Player says that they were unable to withdraw and their account was closed with the casino claiming "an unspecified rule violation".Solution
We received the traditional “we will only speak to the player directly” dodge from 1xBit, and of course the player reports that they are being ignored by the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at 1xBit.Celebrino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Celebrino is ignoring player complaints.YeboCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that YeboCasino is ignoring player complaints.1win
Player says that they have been locked out of their account -- with the casino claiming a Terms violation --...
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Player says that they have been locked out of their account -- with the casino claiming a Terms violation -- and so are unable to withdraw their balance.Solution
Case in progress.PlayOJO Casino
Player says that they have been struggling with SOW checks for a week.
Comments
Player says that they have been struggling with SOW checks for a week.Solution
The player's deposits were refunded and their account closed.Vauhdikas
Player says that after first claiming a technical error, the casino has now confiscated their winnings asserting a Terms violation.
Comments
Player says that after first claiming a technical error, the casino has now confiscated their winnings asserting a Terms violation.Solution
After several attempts, we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Vauhdikas is ignoring player complaints.Sportbet.one
Responsible gaming issue.
Comments
Responsible gaming issue.Solution
Sportbet claimed they had deleted the player’s account and had no records on file they could refer to in order to assist the player with their case. We seriously doubt this is true — casinos normally swear up and down that player accounts are NEVER deleted — but there’s not much we can do to force them to confess their sins. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Sportbet.Winlegends
Player says that a chosen bonus was never received.
Comments
Player says that a chosen bonus was never received.Solution
Issue has been resolved to the player's satisfaction.VelvetSpins
Player says that their account was closed after their withdrawal was approved.
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Player says that their account was closed after their withdrawal was approved.Solution
Player has asked us to close this case.ElegantSpins
Player says that when they tried to withdraw their jackpot winnings, the casino confiscated them saying "my winnings weren't real".
Comments
Player says that when they tried to withdraw their jackpot winnings, the casino confiscated them saying "my winnings weren't real".Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that ElegantSpins is ignoring player complaints.RichPalms
Player says that they are not happy with the payment schedule at the casino.
Comments
Player says that they are not happy with the payment schedule at the casino.Solution
Player says that they have now received a much more satisfactory schedule.Astralwin
Player says that after a rather large win, they were asked to make a deposit in order to withdraw.
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Player says that after a rather large win, they were asked to make a deposit in order to withdraw.Solution
Player ignoring the PAB rules -- case closed.Tony bet
Player says that their balance was confiscated with the casino claiming a Terms violation.
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Player says that their balance was confiscated with the casino claiming a Terms violation.Solution
Case in progress.Luxury Casino - Casino Rewards
Player says that they were treated unfairly by the casino.
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Player says that they were treated unfairly by the casino.Solution
The casino has told us the player must go through their ADR. Case closed.ElectricWins
Player says that despite being verified, they are having difficulty withdrawing.
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Player says that despite being verified, they are having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that ElectricWins is ignoring player complaints.Posh Casino
Player says that they have been waiting weeks for payment.
Comments
Player says that they have been waiting weeks for payment.Solution
Player reports they have now been paid in full.Roobet
Player says that they were allowed to play from a restricted country.
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Player says that they were allowed to play from a restricted country.Solution
Case in progress.Posh Casino
Player says that that they have been waiting over a month for payment.
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Player says that that they have been waiting over a month for payment.Solution
Player reports they have now been paid in full.cbet.gg
Player says that they have been waiting 10 days for their withdrawal.
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Player says that they have been waiting 10 days for their withdrawal.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for their payments.
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Player says that they have been waiting over a month for their payments.Solution
Player reports they have now been paid in full.Cashwin
Player is having difficulty withdrawing?
Comments
Player is having difficulty withdrawing?Solution
Player was never able to articulate what exactly it was they wanted us to do for them, in the end they just said “close it”. And we did.Red Cherry
Player claims that casino changed the Terms while they were using the Bonus.
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Player claims that casino changed the Terms while they were using the Bonus.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.AHTIGames
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Given the nature of the player’s complaint the casino requested they follow the ADR procedures specified in the Terms, case closed.Betplay.io
Self-exclusions issue.
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Self-exclusions issue.Solution
Player had evidence that the casino was well aware they were a self-excluded player from a restricted country but the casino disregarded that and welcomed them to play. When the player tried to press their case regarding the self-exclusion the casino confiscated their balance and locked the account. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Betplay.io.DelOroCasino
Player says their account balance of £12,210 was seized, with the casino claiming fraud; according to the player “what they...
Comments
Player says their account balance of £12,210 was seized, with the casino claiming fraud; according to the player “what they are saying doesn't make sense".Solution
Turned out the casino had over-paid the player at one casino and punished them for withdrawing when they won at Del Oro. We proposed a 50/50 settlement which Del Oro ignored. We’ve now posted a Casinomeister Warning against Del Oro and will demote them to the Rogue Pit for using trumped up “evidence" to confiscate player winnings, bungling the PAB from the start, and generally being time vampires and a PITA. Case closed.LeoVegas Casino
Player is having difficulties passing SOW checks and with lengthy reply times from the casino.
Comments
Player is having difficulties passing SOW checks and with lengthy reply times from the casino.Solution
Casino returned the player's remaining balance and the player is satisfied with this outcome.RagingBullCasino
Player says that they have been waiting two and a half weeks for their withdrawal to be approved.
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Player says that they have been waiting two and a half weeks for their withdrawal to be approved.Solution
Player reports they have now been paid in full.LuckyLegends
Player says the casino's Terms do not state what the casino claims as a reason for denying their withdrawal.
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Player says the casino's Terms do not state what the casino claims as a reason for denying their withdrawal.Solution
The casino rep and the player couldn't agree regarding multiple accounts in a single household. Case closed.Posh Casino
Player says that they have been waiting two months for payment.
Comments
Player says that they have been waiting two months for payment.Solution
Player reports they have now been paid in full.diamond reels
Player says that they thought the max cashout for a bonus was higher but they are unable to find the...
Comments
Player says that they thought the max cashout for a bonus was higher but they are unable to find the rules for it on the casino's website.Solution
Player says that the casino admits an "internal error" and they have now been able to cashout the amount they wanted.onestepcasino
Player says that the casino confiscated their winnings, claiming a Terms violation.
Comments
Player says that the casino confiscated their winnings, claiming a Terms violation.Solution
Case in progress.Slots Magic Casino
Player having difficulty with SOW checks.
Comments
Player having difficulty with SOW checks.Solution
Casino says player has been paid. Player did not respond to our requests for verification. Case closed.Ggbet
Player says that casino claims they have made the payment, but the player says they have not received it.
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Player says that casino claims they have made the payment, but the player says they have not received it.Solution
GGBet informed us that they would only discuss the player’s case as part of legal action that the player themselves would have to initiate. That’s a fancy way of saying “talk to the hand” which is par for the course with GG. Case closed.RagingBullSlots
Player says that they have been waiting just under a month for their payment to be approved.
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Player says that they have been waiting just under a month for their payment to be approved.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have not yet received their prize for a tournament that ended over a month ago.
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Player says that they have not yet received their prize for a tournament that ended over a month ago.Solution
Case in progress.SunriseSlots
Player says that they have been waiting two and a half weeks (as of submission date) for their payment.
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Player says that they have been waiting two and a half weeks (as of submission date) for their payment.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting over a month for their payment.
Comments
Player says that they have been waiting over a month for their payment.Solution
Player reports they have now been paid in full.PokerStars
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino claimed they had followed all the necessary procedures so the player’s next stop is going to have to be the ADR, which is IBAS. Case closed.Videoslots Casino
Player reports unauthorised charges and would like casino to look into it.
Comments
Player reports unauthorised charges and would like casino to look into it.Solution
Case in progress.DoctorSpins
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Doctorspins is ignoring player complaints.Kwiff Casino
Player says that the casino is "refusing to payout".
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Player says that the casino is "refusing to payout".Solution
The casino says that they will only discuss the case with the player. Case closed.abdelkrim
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player ignored the PAB procedures and has already engaged a lawyer, taking this out of our hands. Case closed.B-bets
Player is having difficulty withdrawing.
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Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Lottoland Uk
Player says that they have been locked out of their account and so are unable to access their balance.
Comments
Player says that they have been locked out of their account and so are unable to access their balance.Solution
Case in progress.Playamo
After a win, the player is concerned about a payment schedule.
Comments
After a win, the player is concerned about a payment schedule.Solution
We did not hear back from the player, but Playamo is a Dama casino and we are in frequent contact with them regarding player complaints. They assured us this was fully paid.Dexterbet
Player says that the casino has been down for two weeks and is not responding to emails, so they are...
Comments
Player says that the casino has been down for two weeks and is not responding to emails, so they are unable to access their balance.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Dexterbet is ignoring player complaints.PriveCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that PriveCasino is ignoring player complaints.NordicBet Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Case closed per player’s request.GG.BET
Player says that their account was closed without explanation.
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Player says that their account was closed without explanation.Solution
Casino site includes a statement that they are licensed in Curaçao but the license verification badge is not on display, making that a questionable claim. Case in progress.RubySlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.LIONSPIN
Player continues to ignore the PAB Rules in spite of repeated warnings.
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Player continues to ignore the PAB Rules in spite of repeated warnings.Solution
Case rejected and closed. If the player continues to ignore the PAB Rules they will be banned from further use of the PAB service.booms.bet
Player says that after depositing, their account was blocked and the casino is unresponsive.
Comments
Player says that after depositing, their account was blocked and the casino is unresponsive.Solution
No response to the player’s issue from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Booms.bet.lemon.casino
Player says that the casino confiscated their funds for an alleged breach of Terms while the player feels the Terms...
Comments
Player says that the casino confiscated their funds for an alleged breach of Terms while the player feels the Terms say their winnings should simply be "recalculated".Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that lemon.casino is ignoring player complaints.Rollbit
Player says: "For weeks now, I have been unable to access my bets or withdraw my funds."
Comments
Player says: "For weeks now, I have been unable to access my bets or withdraw my funds."Solution
The casino would only say “we can’t talk to anyone but the account holder”. This is blatantly untrue as there is nothing prohibiting them from speaking to people like us who have been asked by the player to represent them in their dispute. However, facts and truth have seldom proven to be an impediment to reluctant casinos making such claims. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Rollbit.Spinsy
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Spinsy is ignoring player complaints.MemoCasino
Player says that they are being allowed to register, deposit and play despite being from a restricted country
Comments
Player says that they are being allowed to register, deposit and play despite being from a restricted countrySolution
Player reports they have received a full refund of their deposits.Mr.bet
Player says they cannot pass verification.
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Player says they cannot pass verification.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.PoshCasino
Player says that payment is over a week overdue.
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Player says that payment is over a week overdue.Solution
Player reports they have now been paid in full.Golden Lion
Player says they have been trying to withdraw for six months.
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Player says they have been trying to withdraw for six months.Solution
Unfortunately, GoldenLion is a fake license site notorious for not paying players. We have contacted the casino regarding the player's case but they have not (as usual) responded. Case closed.Mammonacasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
MammonaCasino offered no response to the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at this casino.Ruby Slots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid.Nine Casino
Player says that despite being verified and previous withdrawals, they are having difficulty withdrawing.
Comments
Player says that despite being verified and previous withdrawals, they are having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Mystake Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. As per our Casinomeister Warning on the forums, Mystake continues to ignore player complaints.GGBET
Player says that despite being verified, aftter their withdrawal request they are undergoing "additional verifications".
Comments
Player says that despite being verified, aftter their withdrawal request they are undergoing "additional verifications".Solution
Player stopped responding to us so we have closed this case as per PAB procedures.GGbet
Unknown. Player has yet to provide a description of their issue.
Comments
Unknown. Player has yet to provide a description of their issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.nationalbet.co
Player says that after depositing their account was closed and they are unable to access their balance.
Comments
Player says that after depositing their account was closed and they are unable to access their balance.Solution
Apparently the player threatened the casino with a chargeback and the casino locked the player’s account for six months to ensure nothing of that nature was done. Case closed, at least for the time being.Tsars
Player says they feel the casino is unnecessarily delaying their payment.
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Player says they feel the casino is unnecessarily delaying their payment.Solution
Player reports they have now been paid in full.Betplay.io
Player says that they would like a refund due to a malfunction during game play.
Comments
Player says that they would like a refund due to a malfunction during game play.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Svenplay
Player says that the casino rejected their withdrawal claiming a Terms violation.
Comments
Player says that the casino rejected their withdrawal claiming a Terms violation.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Svenplay is ignoring player complaints.N/A
Player had a general question about gaming in the Netherlands.
Comments
Player had a general question about gaming in the Netherlands.Solution
Beyond the scope of our PAB service.InstaSpin
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.InstantCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Betzard
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Betzard is ignoring player complaints.Slot Madness
Player says that at the time of submitting this, they have been waiting over 12 business days for their withdrawal.
Comments
Player says that at the time of submitting this, they have been waiting over 12 business days for their withdrawal.Solution
Player spent their balance -- case closed.1Red
Player says that they were allowed to play from a restricted country.
Comments
Player says that they were allowed to play from a restricted country.Solution
The casino refused to discuss the player’s case. Case closed but a Casinomeister Warning will be posted to warn players that 1Red is ignoring complaints.BetMGM UK
Player says that it has been a week since their account was "suspended due to verification checks".
Comments
Player says that it has been a week since their account was "suspended due to verification checks".Solution
Player reports they have now received their payment. Their account remains blocked, but they are satisfied with this resolution. Case closed.Posh Casino
Player says that they have been waiting seven weeks for payment.
Comments
Player says that they have been waiting seven weeks for payment.Solution
The casino says the player has been paid in full; we have asked them to confirm. Player did not to us so we have closed this case as per PAB procedures.Parimatch
Player says that bonus winnings were not calculated according to promotion Terms.
Comments
Player says that bonus winnings were not calculated according to promotion Terms.Solution
Parimatch has a reputation for ignoring player complaints and doing nothing to help the player resolve their issues. As such the best we can do is submit the player’s details to the casino and leave it in their hands, as we have done. Case closed but a Casinomeister Warning will be posted against Parimatch for their many failings.Ruby Slots
Player says that their payment has been pending for 7 weeks.
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Player says that their payment has been pending for 7 weeks.Solution
Player reports they have now been paid in full.Bigwins
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Posh Casino
Player says that they have been waiting six months for payment.
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Player says that they have been waiting six months for payment.Solution
The player recently went AWOL, but the case has been resolved.Lucky Hippo
Player says that despite being verified, they have been waiting over 3 weeks for their payment.
Comments
Player says that despite being verified, they have been waiting over 3 weeks for their payment.Solution
Player reports they have now been paid in full.N1 Casino
Player says their account was closed and the casino is unresponsive.
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Player says their account was closed and the casino is unresponsive.Solution
The casino says the player has been paid; the player did not respond to our requests for confirmation.NeptunePlay
Player said they deposited, got a series of error messages, then tried to withdraw but their account was blocked.
Comments
Player said they deposited, got a series of error messages, then tried to withdraw but their account was blocked.Solution
The casino reports the player has now been paid in full; the player did not respond to our request for confirmation.BC.Game Casino
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Comments
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Duplicate ticket submitted of another case.LuckyCircusCasino
Player says that the maximum payout for the bonus they accepted was "not in the bonus terms and conditions or...
Comments
Player says that the maximum payout for the bonus they accepted was "not in the bonus terms and conditions or in the bonus email" so they do not feel it was fair that their winnings above that maximum were confiscated.Solution
Player reports they have now been paid in full.BC.Game Casino
Player is having difficulty logging in.
Comments
Player is having difficulty logging in.Solution
BC.Game made it clear that they would not look at the player’s case unless they had “a business relationship” with us, meaning that we needed to be an affiliate for them and thereby allow them to profit from our “relationship”. Having a casino refuse to look at player issues unless they are making money off the process is a disreputable practice and underscores the fact that they well deserve the Casinomeister Warning we have already posted against them. Case closed.LuckyLegends
Player says that their withdrawal was split in two and only one half was approved and that the casino claimed...
Comments
Player says that their withdrawal was split in two and only one half was approved and that the casino claimed that this would make payment faster. One month later, the player says they have not received any payments.Solution
Player reports they have now been paid in full.HotstreaksCasino
Player says that despite being verified, their winnings were confiscated when they attempted to withdraw.
Comments
Player says that despite being verified, their winnings were confiscated when they attempted to withdraw.Solution
Player has simultaneously submitted their case to the UKGC which, as per PAB rules, ends our involvement. Case closed.CasinoBrango
Player says that their withdrawal request was denied.
Comments
Player says that their withdrawal request was denied.Solution
Case in progress.Fatfruit
Player is having difficulty with Source of Wealth.
Comments
Player is having difficulty with Source of Wealth.Solution
Player reports their documents have been accepted and they have now been paid in full.CoolCatCasino
Player says that their withdrawal has been pending for a month and a half.
Comments
Player says that their withdrawal has been pending for a month and a half.Solution
Player reports they have now been paid in full.Dafabet
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
Case in progress.FSWin
Apparently a casino representative got lost and filed a PAB instead of requesting rep status.
Comments
Apparently a casino representative got lost and filed a PAB instead of requesting rep status.Solution
We advised the rep on how to contact the Accounts department. Case closed.Bitstarz Casino
Player says that they were locked out of their account and unable to withdraw with the casino claiming that the...
Comments
Player says that they were locked out of their account and unable to withdraw with the casino claiming that the bonus was already claimed by someone in their household.Solution
The casino had good evidence of multiple Terms violations which, in our opinion, justify the casino’s actions against the player. Case closed.ChipStars Casino
Player says that they were locked out of their account and are unable to access their balance.
Comments
Player says that they were locked out of their account and are unable to access their balance.Solution
Case in progress.PlayOJO Casino
Player says that they have been trying to get through SOW for over a week and that they are eager...
Comments
Player says that they have been trying to get through SOW for over a week and that they are eager to withdraw.Solution
Player reports they have now been paid in full.WooCasino
Player says that casino said they have broken bonus Terms and closed their account effectively confiscating their winnings.
Comments
Player says that casino said they have broken bonus Terms and closed their account effectively confiscating their winnings.Solution
As it happens the casino had good grounds for enforcing self-exclusion with this player. The claimed winnings were in fact void due to betting Terms violations. Case closed.SunriseSlots
Player says that despite being approved, they have been waiting nearly two months for a payment.
Comments
Player says that despite being approved, they have been waiting nearly two months for a payment.Solution
The casino says the player has been paid in full. Unfortunately, the player did not respond to our request for confirmation. Case closed.Bitkingz Casino
Player says that despite being verified, they have been waiting 2 weeks for payment.
Comments
Player says that despite being verified, they have been waiting 2 weeks for payment.Solution
Player reports they have now been paid in full.32Red Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino showed that the player had changed their registration data which absolves the casino of any fault in failing to catch the player’s re-registrations. Case closed.Posh Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have been paid in full.SunriseSlots
Player says that they have been waiting one month for one payment and two weeks for another.
Comments
Player says that they have been waiting one month for one payment and two weeks for another.Solution
Player reports they have now been paid in full.Coolcat
Player feels the delays in approving their documents is unreasonable.
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Player feels the delays in approving their documents is unreasonable.Solution
Casino says player has been paid; player did not respond to our request for confirmation.Oshi Casino
Player says that their winnings were confiscated for breaking bonus Terms. They would like the casino to allow them to...
Comments
Player says that their winnings were confiscated for breaking bonus Terms. They would like the casino to allow them to withdraw anyway.Solution
Player requested that the casino make an exception and waive the bonus rules -- the casino declined.Mystake Casino
Player says that they accidentally deposited to a second account and would like a refund.
Comments
Player says that they accidentally deposited to a second account and would like a refund.Solution
After many attempts to discuss the player’s case and the casino saying “we are in direct communication with the player” when the player said there was no such communication Mystake finally said "we cannot provide any details regarding the account owner”, which is casinoese for “talk to the hand”. Case closed but the Casinomeister Warning against Mystake will be updated with this information.BC.Game Casino
Player says that they are having difficulty with a game.
Comments
Player says that they are having difficulty with a game.Solution
Case in progress.PlayOJO Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Bets.io Casino
Player reported that the casino was continuing to email them even after they had self-excluded, closed their account and repeatedly...
Comments
Player reported that the casino was continuing to email them even after they had self-excluded, closed their account and repeatedly requested no further contact.Solution
Casino claimed that they just wanted to maintain a “friendly relationship” with the player and that the continuing emails — asking for holiday photos for instance — were innocent and meant no intrusion. We told them “no emails” meant “no emails” regardless of how “friendly” they might be and asked them to confirm that they would comply. They have now confirmed there will be no further emails. Case closed but we’ve welcomed the player to re-open the issue if at any time if the casino breaks it’s commitment and starts sending emails again.Hollywoodbets
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player has taken their case to a government body --as stated in the PAB rules, this ends our involvement in the case.Casumo Casino
Player says that they are having difficulty with the SOW process.
Comments
Player says that they are having difficulty with the SOW process.Solution
Player says they have successfully completed SOW process and made their withdrawal.VulkanVegas
Player says that the casino claims to have been investigating their deposit for the last two weeks.
Comments
Player says that the casino claims to have been investigating their deposit for the last two weeks.Solution
Player reports they have now been paid in full.Mr Vegas Casino
Player says that despite previous successful withdrawals, now: "when i click on the withdraw button it just says 'Withdrawals have...
Comments
Player says that despite previous successful withdrawals, now: "when i click on the withdraw button it just says 'Withdrawals have been disabled.'"Solution
Player reports they have now been paid in full.Primebetcasino
Player says that the casino informed them if they wished to withdraw, they needed to make a deposit.
Comments
Player says that the casino informed them if they wished to withdraw, they needed to make a deposit.Solution
We finally got a response from the casino: they asked us to deposit 150 in bitcoin in order to release the winnings! Player beware of rip-off joints running this “deposit to withdraw” scam. Case closed.Posh Casino
Player says that they have been waiting over three months for payment.
Comments
Player says that they have been waiting over three months for payment.Solution
Casino says the player has been paid -- we are waiting for confirmation from the player. Player did not respond to our request for confirmation. Case closed as per PAB procedures.Betplays
Player says that they have not received the expected reward for depositing and winning a tournament.
Comments
Player says that they have not received the expected reward for depositing and winning a tournament.Solution
The casino has not responded but we were continuing our efforts until the player decided that we were the problem and started insulting us and accusing us of helping the casino cheat players. Well, happy trails to trolls. Case closed.Bluefoxcasino
Player says that game keeps crashing and the casino has told them to "wait".
Comments
Player says that game keeps crashing and the casino has told them to "wait".Solution
The casino said they stand by their decision and the player is welcome to take it to the ADR if they wish to pursue the matter. We have advised the player accordingly. Case closed.Crypto-games
Player is unable to withdraw.
Comments
Player is unable to withdraw.Solution
The casino has told the player they are investigating their case, no details on offer. There has been no response from the casino. Case in progress.LeoVegas Casino
Player says that their account was closed and they are unable to access their balance.
Comments
Player says that their account was closed and they are unable to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.Coinbets777
Player is having difficulty withdrawing after a promotion.
Comments
Player is having difficulty withdrawing after a promotion.Solution
Player reports they have now been paid in full.Goralbet
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
Player reports they have now been paid in full.William Hill Casino Club
Player says that despite submitting all requested documents, they are unable to withdraw.
Comments
Player says that despite submitting all requested documents, they are unable to withdraw.Solution
Player banned as part of a group attack on the site.goldenlion.bet
Player says they have been waiting for payment for over a year.
Comments
Player says they have been waiting for payment for over a year.Solution
Case in progress.Deloro
A dispute regarding non-payment of cashback on losses.
Comments
A dispute regarding non-payment of cashback on losses.Solution
Player says their issue has been resolved.Kingamo
Player claims that they were allowed to play while under-aged.
Comments
Player claims that they were allowed to play while under-aged.Solution
The casino provided evidence that the player lied about their age during registration. That would be and was classed as fraud and as such any bets made were voided and confiscated. Case closed.Interwetten
Player says their account has been closed and they are unable to access their balance.
Comments
Player says their account has been closed and they are unable to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.LeoVegas Casino
Player says that their account has been locked and they are now having difficulty getting their documents approved.
Comments
Player says that their account has been locked and they are now having difficulty getting their documents approved.Solution
Casino says that issue has been successfully resolved. Player did not respond to our requests for confirmation. Case closed.JohnVegas
Player says that casino claimed they were using a VPN which is a violation of their Terms.
Comments
Player says that casino claimed they were using a VPN which is a violation of their Terms.Solution
The casino people reported that the player was paid and showed proof. The player did not respond to our request for confirmation.LuckyOnesCasino
Player says that they have been waiting five days for payment and the casino is unresponsive.
Comments
Player says that they have been waiting five days for payment and the casino is unresponsive.Solution
Player reports they have now been paid in full.YbetsCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Zodiac Casino
Player says that the casino "did not pay my winnigs and blocked my account".
Comments
Player says that the casino "did not pay my winnigs and blocked my account".Solution
The players had told the casino they were taking the case to AGCO iGaming Ontario, so as per PAB rules, that ends our involvement. Case closed.Prism Casino
Player says that their bonus and balance were confiscated.
Comments
Player says that their bonus and balance were confiscated.Solution
Player stopped responding to us part way through their case so we have closed this case as per PAB procedures.Malinacasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino did not respond to the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems they are likely to encounter with this casino.Planet 7 Casino
Player says that the casino claims they were already paid while the player says they were not.
Comments
Player says that the casino claims they were already paid while the player says they were not.Solution
Casino reports the player has now been paid in full. The player did not respond to our request for confirmation. Case closed.Interwetten
Player says that their account was blocked and they cannot access their balance.
Comments
Player says that their account was blocked and they cannot access their balance.Solution
Player banned as part of a group attack on the site.Silver Oak Casino
Player says that they are having difficulty withdrawing and not receiving a reply from customer service.
Comments
Player says that they are having difficulty withdrawing and not receiving a reply from customer service.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.MRBET
Player says that their account was closed and their balance "not returned" to them.
Comments
Player says that their account was closed and their balance "not returned" to them.Solution
Player banned as part of a group attack on the site.22Bet
Player says that their account was closed and their balance confiscated.
Comments
Player says that their account was closed and their balance confiscated.Solution
Player banned as part of a group attack on the site. Case closed.Cosmobet
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
After several attempts we've had no response from the casino. Case closed, but a Casinomeister Warning will be posted to alert players to the fact that Cosmobet is ignoring player complaints.Bet-At-Home Casino
Player says that their account was closed and now they are unable to access their balance.
Comments
Player says that their account was closed and now they are unable to access their balance.Solution
Player banned as part of a group attack on the site.888 Casino
Player says: "I was deceived and robbed by 888sport."
Comments
Player says: "I was deceived and robbed by 888sport."Solution
Unfortunately, 888 Casino refuses to respond to player complaints from us. We have referred the player to our long-standing warning against this casino.Tipico
Player says that the casino closed their account and did not return their deposit.
Comments
Player says that the casino closed their account and did not return their deposit.Solution
Player banned as part of a group attack on the site.SportingBet
Player says that their account was closed and they have been unable to access their balance.
Comments
Player says that their account was closed and they have been unable to access their balance.Solution
Player banned as part of a group attack on the site.888 Casino
Player says that "They blocked my account and only gave me half of the deposit".
Comments
Player says that "They blocked my account and only gave me half of the deposit".Solution
As has been the case for twenty years, 888 won't respond to player complaints from us so we have sent the player to our sister site: AskGamblers.Betway Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player banned as part of a group attack on the site.888sport.ro
The player did not provide an issue summary in English.
Comments
The player did not provide an issue summary in English.Solution
Player did not respond to us, case closed.LeoVegas Casino
Player says that their account was closed leaving them unable to access their balance.
Comments
Player says that their account was closed leaving them unable to access their balance.Solution
Player banned as part of a group attack on the site -- case closed.Cashpoint
Player says that after winning their account was closed so they have not been able to access their balance.
Comments
Player says that after winning their account was closed so they have not been able to access their balance.Solution
Player banned as part of a group attack on the site.Heyspin
Player says that they have been waiting over a week for payment.
Comments
Player says that they have been waiting over a week for payment.Solution
Player reports they have now been paid in full.Ninewin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Ninewin has become notorious for non-payment issues and ignoring player complaints. Case closed but the Casinomeister Warning against Ninewin will be updated to remind people of these ongoing problems.Cashpoint
Player says that their account was blocked five months ago leaving them unable to access their balance.
Comments
Player says that their account was blocked five months ago leaving them unable to access their balance.Solution
Player banned as part of a group attack on the site.Rhino.Bet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
No response from the casino, case closed and player advised to pursue the matter via the casino’s ADR.Rhino.Bet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
No response from the casino, case closed and player advised to pursue the matter via the casino’s ADR.bwin
Player says that after submitting documents, their account was closed and now they are not able to access their balance.
Comments
Player says that after submitting documents, their account was closed and now they are not able to access their balance.Solution
Player banned as part of a group attack on the site. Case closed.Lottomart Casino
Player says that their losses have gotten "out of hand".
Comments
Player says that their losses have gotten "out of hand".Solution
The nature of the player’s case is such that we thought it best to refer them to the designated ADR, that being IBAS in this particular case. Case closed.SportingBet
Player says that despite being verified, their account was blocked and they have been waiting four months for a response...
Comments
Player says that despite being verified, their account was blocked and they have been waiting four months for a response from the casino.Solution
Player banned as part of a group attack on the site.StarSportsBet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
First the casino said they wouldn’t talk to us. Then they said they would talk to us if the player sent a Letter of Authorisation granting us access. The player did this and the casino came back and said they won’t discuss the case and the player needs to go to the designated ADR. Case closed but a Casinomeister Warning will be posted to alert players to the time-wasting run-around tactics used by StarSportsBet to avoid dealing with player complaints.GrandSlotsPalace
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.GoldenBet
Player says that their winnings were confiscated with the casino claiming they had multiple accounts.
Comments
Player says that their winnings were confiscated with the casino claiming they had multiple accounts.Solution
Case in progress.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.PlayOJO Casino
Player says that despite being verified, their withdrawal request has been met with an additional document request that they say...
Comments
Player says that despite being verified, their withdrawal request has been met with an additional document request that they say doesn't apply.Solution
Player reports they have now been paid in full.Wild Vegas Casino
Player says that their withdrawal has been pending for a month and a half.
Comments
Player says that their withdrawal has been pending for a month and a half.Solution
Player reports they have now been paid in full.Pin-UpCasino
Player says that they have not received their prize money.
Comments
Player says that they have not received their prize money.Solution
Player reports they have now been paid in full.Duelz
Player says that despite being verified, the casino has now closed their account claiming they had multiple accounts.
Comments
Player says that despite being verified, the casino has now closed their account claiming they had multiple accounts.Solution
Duelz makes a habit of not responding to player complaints. We’ve submitted the player’s details to them and asked that they contact the player directly to resolve the matter, but that’s as much as we can do. Case closed.Syndicate
Player says that they are having difficulty with KYC: documents said to be acceptable were not and others "pending longer...
Comments
Player says that they are having difficulty with KYC: documents said to be acceptable were not and others "pending longer than provided timeframe".Solution
Player says that their documents have been verified and they have successfully withdrawn.Winmaker
Player says that their winnings have been voided with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings have been voided with the casino claiming a bonus Terms violation.Solution
Case in progress.24Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The player’s case ultimately depended on proving that he had requested permanent self-exclusion. In spite of several requests no such proof was offered. Case closed, but we’re happy to re-open and continue when the necessary proof is given.SlotoWorld
Player says that they have been trying to get their account verified for two weeks.
Comments
Player says that they have been trying to get their account verified for two weeks.Solution
Casino has informed us that the player is now verified; unfortunately, the player did not respond to our request for confirmation. Case closed.YabbyCasino
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Buusti Kasino
Player says that their winnings were confiscated with the casino claiming their country was restricted.
Comments
Player says that their winnings were confiscated with the casino claiming their country was restricted.Solution
After many repetitions of the same useless response from this casino — “sorry for the delay … sent to the relevant department … will respond soon” — we have to conclude that no such response is forthcoming. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Buusti Kasino.BetAndYou
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino refused to discuss the case with anyone but the player. Case closed but a Casinomeister Warning will be posted to alert players to the fact that BetAndYou is ignoring player complaints.LuckySpins
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player took their case to the licensing body, case closed.Suprabets
Player says that their account was closed 3 months ago with the casino claiming a Terms violation. The player is...
Comments
Player says that their account was closed 3 months ago with the casino claiming a Terms violation. The player is challenging this.Solution
The casino’s licensing body got involved and supported the casino’s decision against the player, so that’s case closed here at Casinomeister.SlotoCash Casino
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.Solution
The casino explained that the player’s winnings were obtained from profits acquired during bonus play and that bonus had a cap on winnings, there seemed to be no objection so it’s case closed.VIP Casino
Player says that the casino is not fulfilling their marketing promises.
Comments
Player says that the casino is not fulfilling their marketing promises.Solution
Player stopped responding to us -- case closed as per PAB procedures.sportbet.one
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winnings were confiscated with the casino claiming a Terms violation.Solution
pendingNinewin
Player says that their account has been blocked and they are unable to withdraw.
Comments
Player says that their account has been blocked and they are unable to withdraw.Solution
Per usual, no response from Ninewin. Case closed and the existing Warning will be updated to show that issues at Ninewin persist.PlayOJO Casino
Player says that they are unable to provide information requested by casino for verification.
Comments
Player says that they are unable to provide information requested by casino for verification.Solution
Player says that after filing a complaint, they were verified and were able to withdraw their balance.bwin
Player says that despite going through the verification process successfully, they have been unable to withdraw.
Comments
Player says that despite going through the verification process successfully, they have been unable to withdraw.Solution
Player banned as part of a group attack on the site.NewFunClub
Player says that the casino they had an account with merged into another and they are having difficulty with transfer...
Comments
Player says that the casino they had an account with merged into another and they are having difficulty with transfer of their account to the new casino.Solution
From what we could determine the player was trying to get a refund from an unlicensed casino that had since closed, and they had no proof of their claims for us to take to the casino that inherited the account. Case closed.KatsCasino
Player says that after "Vegas Rush Casino merged into Kat's Casino" 15 months ago, they are still waiting for their...
Comments
Player says that after "Vegas Rush Casino merged into Kat's Casino" 15 months ago, they are still waiting for their withdrawal.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Kats Casino is ignoring player complaints.Casinohuone
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.SunriseSlots
Player says tht their withdrawal still hasn't been approved after over two weeks.
Comments
Player says tht their withdrawal still hasn't been approved after over two weeks.Solution
Player reports they have been paid.21.co.uk
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Casino says they have reached a settlement with the player, confirming.SunriseSlots
Player says that they have been waiting over five months for their payments.
Comments
Player says that they have been waiting over five months for their payments.Solution
Casino reports the player has been paid; the player has not responded to our request for confirmation.Tiptopbingo
Player says that they are having difficulty withdrawing after using a third-party deposit method.
Comments
Player says that they are having difficulty withdrawing after using a third-party deposit method.Solution
Player reports they have now been paid in full.GrandSlotsPalace
Player says that they were asked to deposit $50 in order to withdraw, they did so but still haven't been...
Comments
Player says that they were asked to deposit $50 in order to withdraw, they did so but still haven't been paid.Solution
Player stopped responding to us -- case closed as per PAB procedures.Spinfinity
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
We dropped the ball on this one and the player took it elsewhere, and rightly so. Apologies were made and the case closed here at Casinomeister.SpringbokCasino
Player says that they submitted their documents 10 days ago and haven't been approved yet despite the advertised 3-5 days.
Comments
Player says that they submitted their documents 10 days ago and haven't been approved yet despite the advertised 3-5 days.Solution
Player reports their documents have been approved.Unibet Casino
Player says that their winnings were confiscated unfairly.
Comments
Player says that their winnings were confiscated unfairly.Solution
The casino says they have proof of the player’s Terms violations and won’t be reevaluating their decision against the player. We’ve advised the player to take their case to the casino’s ADR. Case closed.Raketti
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player has misunderstood how loss limits work. We’ve tried to explain that but in the end the player is still not satisfied so we’ve advised taking the case to the casino’s ADR. Case closed.Kwiff Casino
Player says that they submitted a withdrawal request and the documents asked for but have heard nothing further from the...
Comments
Player says that they submitted a withdrawal request and the documents asked for but have heard nothing further from the casino.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.PlayOJO Casino
Player says that they have been waiting but after 30 hours, their withdrawal is still marked "pending".
Comments
Player says that they have been waiting but after 30 hours, their withdrawal is still marked "pending".Solution
Casino says player has been paid, we are waiting for the player to confirm this. Player did not respond to our request for confirmation. Case closed as per PAB rules.RTBet Casino
Player says that they have been waiting over a week for payment.
Comments
Player says that they have been waiting over a week for payment.Solution
Player reports they have now been paid in full.SunriseSlots
Despite being approved, the player has been waiting a month and a half for payment.
Comments
Despite being approved, the player has been waiting a month and a half for payment.Solution
Player reports they have now been paid in full.Spinland.bet
Player says they’ve been cheated by this site, has seen they make fake license claims, wants to warn other players.
Comments
Player says they’ve been cheated by this site, has seen they make fake license claims, wants to warn other players.Solution
No response from the casino to this player’s case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Tournaverse
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
The casino claims that payment has been made, confirming with the player. Player did not respond to us so we have closed this case as per PAB procedures.WooCasino
Player says that despite being verified, when they requested a withdrawal their winnings were confiscated and their account locked.
Comments
Player says that despite being verified, when they requested a withdrawal their winnings were confiscated and their account locked.Solution
The casino attempted to verify the player’s identity on multiple occasions but the player was fully uncooperative. Case closed until identity verification has been successfully completed.Genieplay Casino
Player says that two thirds "of my winnings were lost due to technical issues".
Comments
Player says that two thirds "of my winnings were lost due to technical issues".Solution
Player decided to get a lawyer and pursue their case that way. Case closed. Player changed their mind and asked us to continue; re-opening case. Player has changed their mind again and decided to take this to the courts -- case closed as per PAB procedures. Will not be opened again.Big5Casino
Player says that despite their withdrawal being "processed" they never received it.
Comments
Player says that despite their withdrawal being "processed" they never received it.Solution
Player reports they have now been paid in full.Lolly-Bet
Player says that they have being trying to withdraw, without success, for two weeks.
Comments
Player says that they have being trying to withdraw, without success, for two weeks.Solution
The player reported having been paid in full. Case closed.BarzCasino
Player says that they requested a withdrawal and despsite their documents being approved, their winnings were "confiscated and deposits refunded...
Comments
Player says that they requested a withdrawal and despsite their documents being approved, their winnings were "confiscated and deposits refunded without an explanation".Solution
Player was banned from the forum, so PAB forfeit.Rabona
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The evidence showed that the player refused to follow the procedure necessary to close their sportsbetting account and instead tried to use self-exclusion as a means to circumvent the Terms requirements. We told the player to follow the Complaints procedure given in the casino’s Terms. Case closed.Sunriseslots
Player says that they have been waiting four months for their payment.
Comments
Player says that they have been waiting four months for their payment.Solution
Player reports they have now been paid in full.Bitcasino.io
Player says that "when I was almost meeting the wager requirement, they prevented me from playing the bonus".
Comments
Player says that "when I was almost meeting the wager requirement, they prevented me from playing the bonus".Solution
Player reports they have been paid.Posh Casino
Player says that they have been waiting a month for their payment.
Comments
Player says that they have been waiting a month for their payment.Solution
Player reports they have now been paid.iNetBet Casino
The player believes the casino recently changed its deposit rules and that has messed-up their budgeting.
Comments
The player believes the casino recently changed its deposit rules and that has messed-up their budgeting.Solution
The casino has contacted the player directly, the player reports the issue has been resolved. Case closed.Posh Casino
Player says that despite being verified, they have been waiting over two weeks for their payment.
Comments
Player says that despite being verified, they have been waiting over two weeks for their payment.Solution
Player reports they have now been paid in full.-
Player has been banned across the Dama network and wants to know why. Dama has invited him to file this...
Comments
Player has been banned across the Dama network and wants to know why. Dama has invited him to file this complaint so that we can discuss some of the details related to his case.Solution
Dama NV has taken the decision to block this player from their network for reasons of their own. They are not offering details and are under no obligation to do so: they are free to chose who they offer their services to. Case closed.Blockbets
Player says that the casino refuses to pay citing a breach of Terms.
Comments
Player says that the casino refuses to pay citing a breach of Terms.Solution
In the end the player could not produce evidence to support their accusations against the casino. Case closed.Posh Casino
Player says that they have been waiting six months for payment.
Comments
Player says that they have been waiting six months for payment.Solution
Player reports they have now been paid in full.Royal Vegas
Player says that their account was "disabled" leaving their balance inaccessible.
Comments
Player says that their account was "disabled" leaving their balance inaccessible.Solution
Case in progress.Planet 7 Casino
Player says that they have been waiting weeks for their payment.
Comments
Player says that they have been waiting weeks for their payment.Solution
The casino says the player has now been paid; we have asked the player to confirm. Update: Player did not respond to us -- case closed as per PAB procedures.SunriseCasino
Player says that they have been waiting for months for their payment.
Comments
Player says that they have been waiting for months for their payment.Solution
Within a day or two the player reported having been paid in full, case closed.SunriseSlots
Player says that they have been waiting weeks for their payments.
Comments
Player says that they have been waiting weeks for their payments.Solution
Player reports they have now been paid in full.PlayzillaCasino
Player says they are not able to withdraw their balance.
Comments
Player says they are not able to withdraw their balance.Solution
No response from the casino. To make a long story short the player’s last remaining option is to take this case to the licensing jurisdiction — Anjouan — for a ruling. Case is closed but could be re-opened if the ruling there is favourable.LuckyOnesCasino
Player says that they have "not been able to cashout for 3 weeks from this casino".
Comments
Player says that they have "not been able to cashout for 3 weeks from this casino".Solution
Player reports they have been paid. And all is well. Case closed.ChumbaCasino
This appears to be a sweepstakes website calling itself a casino. We do not handle sweepstakes issues as this is...
Comments
This appears to be a sweepstakes website calling itself a casino. We do not handle sweepstakes issues as this is beyond the scope of our service.Solution
After several attempts and much “we’ll get back to you” Chumba finally decided that the player must take the case to their designated ADR. Case closed.Parimatch
Player says that their entire balance was confiscated and their account blocked -- and they have no idea why.
Comments
Player says that their entire balance was confiscated and their account blocked -- and they have no idea why.Solution
No response from Parimatch and no action on the player’s case from their side, as is the norm for this place. Case closed but a Casinomeister Warning will be posted against them.PokerStars
Player says that they had an issue with game play.
Comments
Player says that they had an issue with game play.Solution
Pokerstars refused to discuss the case and said they’d only discuss it with the player. We advised the player to take the matter to the designated ADR. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Parimatch.Videoslots Casino
Player says that they have been waiting for their withdrawal; the casino has informed us that the player's account is...
Comments
Player says that they have been waiting for their withdrawal; the casino has informed us that the player's account is under review.Solution
Player went AWOL and wasn’t responding, case closed.Posh Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have been paid.Betsolino
Player says that despite being verified, they have been waiting over 2 months for their withdrawal payment.
Comments
Player says that despite being verified, they have been waiting over 2 months for their withdrawal payment.Solution
The casino offered no response, fairly predictable given the fake license claims on theoir site. Case closed but a Casinomeister Warning will be posted to alert players that Betsolino is to be avoided.PlayOJO Casino
Player is unclear on what documents the casino needs from them.
Comments
Player is unclear on what documents the casino needs from them.Solution
Player reports they have now been paid in full.Coolbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino people refused to acknowledge or respond to the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Coolbet.Euteller
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The player was asking us to chase a money transfer site for failing to respect Responsible Gambling practices. This request is beyond the scope of our Player Arbitration services. Case closed.iNetBet Casino
Player deposited a cheque that was “returned” shortly thereafter.
Comments
Player deposited a cheque that was “returned” shortly thereafter.Solution
The casino Fedexed a new cheque out to the player and offered to cover any costs the returned cheque had caused. Case closed.Vinneri/Winningroom
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player reports case resolved.goldenlion2.bet
Player says that they waited the obligatory 21 business days but still hasn't received their payment.
Comments
Player says that they waited the obligatory 21 business days but still hasn't received their payment.Solution
No response from the casino, as expected. Case closed, but a Casinomeister Warning will be posted to alert players to the problems at Goldenlion.bet.KingdomCasino
Player says that after winning a large amount with a bonus, the majority of the winnings were confiscated and "all...
Comments
Player says that after winning a large amount with a bonus, the majority of the winnings were confiscated and "all future winnings are capped at €1,000 after using any bonus".Solution
The player attempted to argue that they could only read the Terms of their home country and those Terms differed significantly from the Terms in English. There was good evidence to dispute both claims. Case closed.LuckyLegends
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
It turned out that LuckyLegends falls under the purview of one of our regular reps and they’re now on the case. The player is confident that things are proceeding nicely so we’re closing the case.21.co.uk
Player says that despite being verified, their account is under review and their withdrawal is on hold.
Comments
Player says that despite being verified, their account is under review and their withdrawal is on hold.Solution
The casino reported that the player’s account was unlocked and the balance withdrawn. Player did not respond to our request for confirmation. Case closed as per PAB procedures.Vave
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player had no proof that self-exclusion had been requested, casino said "account closed as soon as we knew there was a problem”. Case closed.Zodiac Casino
Player claims they had multiple accounts because the casino had multiple ads.
Comments
Player claims they had multiple accounts because the casino had multiple ads.Solution
It turned out the player had created 60 accounts in order to take advantage of Welcome Bonus offers. The reason given was “they kept sending me offers”. Sadly that does not justify the 59 Terms violations. Case closed.PlayOJO Casino
Player feels their withdrawal is taking too long.
Comments
Player feels their withdrawal is taking too long.Solution
Player reports they have been paid.SunriseSlots
Player says casino has passed their own "timeframe for payout".
Comments
Player says casino has passed their own "timeframe for payout".Solution
Player has received their first payment, still waiting on second one. Player reports they have been paid in full.Energy Casino
Player says after using a bonus and despite providing all requested documents, their withdrawal was cancelled and they were asked...
Comments
Player says after using a bonus and despite providing all requested documents, their withdrawal was cancelled and they were asked to deposit.Solution
Player stopped responding to us -- case closed as per PAB procedures.SunriseSlots
Player says they submitted a request for a withdrawal well over two weeks ago and still has not been paid.
Comments
Player says they submitted a request for a withdrawal well over two weeks ago and still has not been paid.Solution
Player was paid in full, case closed.iNetBet Casino
Player says casino refuses to pay the full amount of their withdrawal.
Comments
Player says casino refuses to pay the full amount of their withdrawal.Solution
Player reports they have been paid.Posh Casino
Player has been waiting over two weeks for payment.
Comments
Player has been waiting over two weeks for payment.Solution
Player was paid within a few days. Case closed.Posh Casino
Player says that they have been waiting two and a half months and one and a half month respectively for...
Comments
Player says that they have been waiting two and a half months and one and a half month respectively for two payments.Solution
Player reports they have now been paid in full.Posh Casino
Player says that despite being verified, they have been waiting a month for their withdrawal.
Comments
Player says that despite being verified, they have been waiting a month for their withdrawal.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.Lukki casino
Player says that the casino has "miss leading [sic] bonus structure and customer services".
Comments
Player says that the casino has "miss leading [sic] bonus structure and customer services".Solution
OP decided to ignore our PAB rules -- case closed.Posh Casino
Player says that despite their withdrawal being approved two months ago, they have not yet been paid.
Comments
Player says that despite their withdrawal being approved two months ago, they have not yet been paid.Solution
Player reports they have now been paid in full.Boomerang-bet
Player would like their deposit returned because "Fraud happened on my account".
Comments
Player would like their deposit returned because "Fraud happened on my account".Solution
OP banned, again, for multiple forum accounts and PAB abuse.Immerion
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Unfortunately the player had no proof that the casino had failed in its Responsible Gaming practices. Case closed.SunriseSlots
Player says that they have been waiting 23 business days for their withdrawal.
Comments
Player says that they have been waiting 23 business days for their withdrawal.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.BC.Game Casino
Player says: "BC GAME locked my account on 2 june. because i submit my fathers name utility bill".
Comments
Player says: "BC GAME locked my account on 2 june. because i submit my fathers name utility bill".Solution
Unfortunately BC.Game does not respond to player complaints. A Warning against the casino has been issued. Case closed.Ninewin
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Ninewin is notorious for ignoring player complaints and confiscating player balances without justification or recourse. A Casinomeister Warning has been posted against Ninewin for flagrant abuse of players: https://www.casinomeister.com/forums/threads/ninewin-owes-players-a-lot-of-money-and-most-arent-getting-paid.102844/LuckyMax
Player says "I have been trying to make a withdrawal from Lucky Max casino for over a week now".
Comments
Player says "I have been trying to make a withdrawal from Lucky Max casino for over a week now".Solution
Player has been paid.Magicalvegas
Player says that their win was not credited to their account.
Comments
Player says that their win was not credited to their account.Solution
Player reports issue has been resolved.Liberogioco
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino which, TBF, is pretty normal for Italian-licensed casinos. Case closed but a Casinomeister Warning will be posted to alert players to the fact that Liberogioco is unlikely to discuss player issues with parties outside of Italy.Posh Casino
Player has been waiting for payments.
Comments
Player has been waiting for payments.Solution
Player reports they have now been paid in full.InstantCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at InstantCasino.iNetBet Casino
Player says that their winning were confiscated with the casino claiming a Terms violation.
Comments
Player says that their winning were confiscated with the casino claiming a Terms violation.Solution
The player had logged no less than 639 over-bets on the bonus they had in play at the time, every one a violation of the bonus Terms. Case closed.Spinbet
Player’s winnings from a malfunctioning game were confiscated, player believes legitimate winnings were included in the confiscation without justification.
Comments
Player’s winnings from a malfunctioning game were confiscated, player believes legitimate winnings were included in the confiscation without justification.Solution
Player did not respond to us -- case closed as per PAB procedures.Sun Palace Casino
Player says that they have been waiting over a week for their payment.
Comments
Player says that they have been waiting over a week for their payment.Solution
Player reports they have been paid.BetoBet
Player says that despite being verified, they have been waiting over a week for payment.
Comments
Player says that despite being verified, they have been waiting over a week for payment.Solution
Player reports they have been paid.KinghillsCasino
Player says the casino "couldnt wait for my photo id", returned their deposit and closed their account.
Comments
Player says the casino "couldnt wait for my photo id", returned their deposit and closed their account.Solution
Casino says nothing other than “ask the player if there is still a problem”, over and over again. That’s just a way of doing nothing so this case is closed. A Casinomeister Warning will be posted to alert players to these problems at KingHills.Videoslots Casino
Clarifying details of issue with player.
Comments
Clarifying details of issue with player.Solution
Player reports they have been paid.JustCasino
Player claiming refund because they used a Curaçao casino that (obviously) isn’t licensed in their home country.
Comments
Player claiming refund because they used a Curaçao casino that (obviously) isn’t licensed in their home country.Solution
Player had previously been banned for PAB fraud so this complaint and their new account were binned accordingly.VegasSpins
Player says that their account was closed that despite submitting all the documents asked for, it was not re-opened and...
Comments
Player says that their account was closed that despite submitting all the documents asked for, it was not re-opened and their withdrawal was not paid.Solution
Player reports they have been paid.Galaxyspins
Player says that they have been waiting a month and a half for payment.
Comments
Player says that they have been waiting a month and a half for payment.Solution
The casino’s license claims are complete rubbish so we’re not holding out much hope for success here. Player stopped responding to us -- case closed as per PAB procedures.Donbet / Goldenbet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Maria Casino
Self-exclusions issue regarding sister casinos.
Comments
Self-exclusions issue regarding sister casinos.Solution
The casino’s license DOES NOT require them to extend self-exclusion requests to sister casinos, and so they did not. The player’s request for refunds were rejected as per their Terms. Case closed.BC.Game Casino
Player says that even though their country is not on the restricted list, the casino told them "not sure if...
Comments
Player says that even though their country is not on the restricted list, the casino told them "not sure if [player's country] is allowed to cashout".Solution
Waiting for case info from the player. Update: player did not respond to request for basic information needed to pursue their case. PAB closed.Bettheline.ag
Player says that they won additional funds, while casino says that they lost their entire balance.
Comments
Player says that they won additional funds, while casino says that they lost their entire balance.Solution
The player had taken their case to multiple other sites and always received the same detailed response from BTL, so it was no surprise that BTL didn’t respond to the player’s issue when we submitted it to them. Case closed but a Casinomeister Warning will be posted to alert players to the problems at BTL.Posh Casino
Player says they have a list of approved payments going back two months -- but they have not been paid.
Comments
Player says they have a list of approved payments going back two months -- but they have not been paid.Solution
Case in progress.Rolletto
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino said they don’t have “a relationship with Casinomeister” — which typically means they don’t make money off of us — so they won’t look at the player’s case. Classy! Case closed but a Casinomeister Warning will be posted to alert players to the problems they’ll encounter if they have an issue at Rolletto.Spinsup
Player says that despite being verified, they have been unable to withdraw -- withdrawals are repeatedly rejected within 2-3 days.
Comments
Player says that despite being verified, they have been unable to withdraw -- withdrawals are repeatedly rejected within 2-3 days.Solution
Player spent their balance, case closed.WOLFBET
Player claims they were underage when they lost money at this casino and would like their deposits returned.
Comments
Player claims they were underage when they lost money at this casino and would like their deposits returned.Solution
This is a duplicate of a previous PAB. The user has created a new account - - in violation of the Forum Rules - - to resubmit their issue. As such this new PAB will be closed and the new user account will be banned.TGCasino
Player says their withdrawal is "under review" and despite chats and sending emails, they are unable to get more information.
Comments
Player says their withdrawal is "under review" and despite chats and sending emails, they are unable to get more information.Solution
Player reports they have been paid.Videoslots Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino found there had been errors in detecting the player’s self-exclusion a refund was given. Case closed.Unibet Casino
Player says their winnings were confiscated and their account was closed with the casino claiming fraud and Terms violations.
Comments
Player says their winnings were confiscated and their account was closed with the casino claiming fraud and Terms violations.Solution
The casino reiterated their reasons and confirmed that the case case closed insofar as they were concerned. Given that further discussion was not an option we closed the case and recommended the player follow the casino’s Complaints procedure given in the Terms.Kwiff Casino
Player says that despite submitting all their SOW documents, their withdrawal is still "pending".
Comments
Player says that despite submitting all their SOW documents, their withdrawal is still "pending".Solution
Player reports they have been paid.GoldenChipsCasino
Player says that despite being verified, the casino has repeatedly requested that they deposit more in order to withdraw.
Comments
Player says that despite being verified, the casino has repeatedly requested that they deposit more in order to withdraw.Solution
The casino never replied to the player’s case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.ThePhoneCasino
Player feels the casino is stalling their payments.
Comments
Player feels the casino is stalling their payments.Solution
Player reports they have been paid.Las Vegas USA
Player has been waiting over three weeks for their payment.
Comments
Player has been waiting over three weeks for their payment.Solution
The casino tells us that payment was processed and sent, confirming this with the player. Unfortunately, the player did not respond to us -- closing as per PAB procedures.KongCasino
Player says that despite being verified, they are having difficulty withdrawing due to available payment methods.
Comments
Player says that despite being verified, they are having difficulty withdrawing due to available payment methods.Solution
Player stopped responding to us -- case closed as per PAB procedures.Diamond Reels Casino
Player says withdrawal reversed over "reversed over a small technicality".
Comments
Player says withdrawal reversed over "reversed over a small technicality".Solution
Thus far the player has not responded to basic questions about their case. Update: player stopped responding to us -- case closed as per PAB procedures.Luxury Casino
Player would like to not be suspended anymore.
Comments
Player would like to not be suspended anymore.Solution
The player has been found in violation of the casino Terms. They’ll need to agree to cease and desist if their status is to be restored. Player stopped responding to us -- case closed.GrandSlotPalace
Player says they've been waiting months for payment and were told to deposit more to expedite their payment.
Comments
Player says they've been waiting months for payment and were told to deposit more to expedite their payment.Solution
We've received several complaints against GrandSlotPalace in recent months and the casino has been 100% consistent: they've ignored everything and done nothing. Case closed but a Casinomeister Warning will be posted to alert players to the problems at GSP.DingDingDing
Player says that despite being verified over a week ago, they still haven't been paid.
Comments
Player says that despite being verified over a week ago, they still haven't been paid.Solution
After several weeks of trying to get the casino to discuss the player’s issue we’ve had no response of any kind. Case closed but a Casinomeister Warning will be posted to alert players to the problems at “three ‘dings' equals one big ‘gong'."Playamo
Player says: "I do not think a timeline of 2-4 weeks is acceptable for a refund".
Comments
Player says: "I do not think a timeline of 2-4 weeks is acceptable for a refund".Solution
The casino is processing the player's refund in accordance with the payout schedule specified in the Terms.Palace of Chance
Player would like the next in a series of payments to be approved and paid.
Comments
Player would like the next in a series of payments to be approved and paid.Solution
The player has reached a settlement with the casino.MRQ CASINO
Player says: "Having trouble withdrawing funds from my account".
Comments
Player says: "Having trouble withdrawing funds from my account".Solution
Player stopped responding to us -- case closed as per PAB procedures.LuckyOwlClub
Player has been waiting over 5 months for their payment.
Comments
Player has been waiting over 5 months for their payment.Solution
Player reports they have been paid in full.Posh Casino
Player has been waiting over a month for payment.
Comments
Player has been waiting over a month for payment.Solution
Casino says the player has now been paid; player did not respond to our request for confirmation. Case closed as per PAB procedures.LegendPlay
Player has been waiting over a week for their payment.
Comments
Player has been waiting over a week for their payment.Solution
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Tournaverse
Player says that despite being verifed, they have been waiting two and a half weeks for payment.
Comments
Player says that despite being verifed, they have been waiting two and a half weeks for payment.Solution
The player reported that they’d been paid in full. Case closed.Lottomart Casino
Player is having difficulty with their documents for SOW.
Comments
Player is having difficulty with their documents for SOW.Solution
Player has submitted their case to IBAS; as per PAB rules, that ends our involvement -- case is now closed.Slot Madness Casino
Player would like to recieve their withdrawal in "timely payments" instead of drawn out over a longer period of time.
Comments
Player would like to recieve their withdrawal in "timely payments" instead of drawn out over a longer period of time.Solution
The player has reached a settlement with the casino.Unibet Casino
Player says the casino has confiscated an amount from their balance citing a Terms violation.
Comments
Player says the casino has confiscated an amount from their balance citing a Terms violation.Solution
Unibet said they had plenty of evidence to support their decision against the player and the player’s deposits were returned. If the player wishes to pursue this further they’ll have to follow the Complaints procedures specified in the Terms up to and including submitting their case to the designated ADR. Case closed.Gentlemanjim.bet
Player says that after the casino allowed them to deposit repeatedly, their account was closed "due to a buisness decsion".
Comments
Player says that after the casino allowed them to deposit repeatedly, their account was closed "due to a buisness decsion".Solution
The casino said that an investigation was underway and that nothing more could or would be said. The player had no interest in pursuing the matter: case closed.PolestarCasino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Polestarboomerang-bet
Player says their account was closed and they want a refund.
Comments
Player says their account was closed and they want a refund.Solution
Player was banned here at Casinomeister for forum violations, so PAB forfeited.Betfoxx
Betfoxx accused the player of fraud and “betting irregularities” and confiscated their €8000 balance.
Comments
Betfoxx accused the player of fraud and “betting irregularities” and confiscated their €8000 balance.Solution
The casino never responded to the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems they can expect at Betfoxx.24Casino
Player is concerned over the delay in document verification as they have a time-limited bonus.
Comments
Player is concerned over the delay in document verification as they have a time-limited bonus.Solution
Player reports they have been paid.Posh Casino
Player says that despite "escalations" they have been waiting weeks for payment.
Comments
Player says that despite "escalations" they have been waiting weeks for payment.Solution
Player reports they have been paid.Betfair Casino
Player says they are not able to provide the document the casino requires.
Comments
Player says they are not able to provide the document the casino requires.Solution
Unfortunately, Betfair is traditionally a talk-to-the-hand situation: which means they won't accept, respond or acknowledge complaints of any kind from outside arbitration services like us. The best we can do -- and what we did here -- is submit the player's details to the casino and ask that they contact the player directly to resolve the issue.SpinGenie
Player is having difficulty with the KYC process.
Comments
Player is having difficulty with the KYC process.Solution
Player stopped responding to us -- case closed as per PAB procedures.RokuBet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
After endless rants about the criminality of the online gaming business and multiple emails sent to 50+ recipients — including us — the player decided that we were worthless and needed to be told that in no uncertain terms. C’est la vie, doubtless they’ll find that endless happiness lies just over the horizon. Case closed.Lalabet
Player says they have been waiting for two weeks for a promised refund.
Comments
Player says they have been waiting for two weeks for a promised refund.Solution
Case in progress.cryptoleo
Player claims they were allowed to register, passed KYC with their passport but when they placed second in a tournament...
Comments
Player claims they were allowed to register, passed KYC with their passport but when they placed second in a tournament they were told "restricted country, winnings denied".Solution
Player was refunded a small amount but nowhere near their winnings, so they are not happy. Technically, though, it is still a breach of Terms because they are playing from a restricted country: so the casino is within their rights to make the call they did.Genting
Player had a significant win at Genting that they were having trouble withdrawing.
Comments
Player had a significant win at Genting that they were having trouble withdrawing.Solution
We directed the player to the casino rep and the problem seems to corrected. The player has confirmed that full payment has been received.Sunrise Slots
Player says they've been waiting for payment for a month.
Comments
Player says they've been waiting for payment for a month.Solution
Casino reports the player has been paid. Player not responding to us -- case closed.LuckyDreams
Player is having difficulty withdrawing due issues with payment methods.
Comments
Player is having difficulty withdrawing due issues with payment methods.Solution
Player reports they have been paid in full.Posh Casino
Player says that despite repeated promises of "escalation", they have been waiting for their payment for over a month.
Comments
Player says that despite repeated promises of "escalation", they have been waiting for their payment for over a month.Solution
Player reports they have been paid.Sportbet.one
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player was found to have committed multiple cases of fraud at the casino and to have misrepresented themselves here in their use of the PAB service: case closed and Casinomeister account forfeited.Sportbet.one
See Comments.
Comments
See Comments.Solution
This appears to be a duplicate PAB Ticket. Closing it in favour of the other which was posted 3 minutes later.Ninewin
Player says that despite being made a VIP, their account was "abruptly closed" due to their location. Player feels they...
Comments
Player says that despite being made a VIP, their account was "abruptly closed" due to their location. Player feels they should have all their deposits refunded.Solution
As we’ve seen recently in a number of other cases against Ninewin they do not reply and players do not get paid. A Casinomeister Warning has been posted against Ninewin. Case closed.SunriseSlots
Player says that despite their withdrawal being approved and the issue being repeatedly "escalated" by support, they have been waiting...
Comments
Player says that despite their withdrawal being approved and the issue being repeatedly "escalated" by support, they have been waiting over a month for payment.Solution
Player reports they have been paid in full.Betmaster
Player says that despite providing all the required documents, they cannot withdraw.
Comments
Player says that despite providing all the required documents, they cannot withdraw.Solution
Player's case had been ruled on twice elsewhere as an issue of player fraud; so, as per PAB procedures, this case is closed.PlayOJO Casino
Player says they have been waiting two days for their withdrawal despite being verified.
Comments
Player says they have been waiting two days for their withdrawal despite being verified.Solution
Casino rep says the player has been paid; player did not respond to our request for confirmation.FaucetPay
Player says about their crypto payment: "the money went to another address".
Comments
Player says about their crypto payment: "the money went to another address".Solution
FaucetPay is not a casino although it does apparently offer some games. The primary issue here is that their games -- and the site as a whole -- are totally unlicensed and unregulated and the chances of success here are minuscule. Player stopped responding to us so we have closed this case as per PAB procedures.Posh Casino
Player says they have been waiting 2.5 months for withdrawal.
Comments
Player says they have been waiting 2.5 months for withdrawal.Solution
Player reports they have been paid.SuperBet
Player says the casino "took my money and closed my account for nothing".
Comments
Player says the casino "took my money and closed my account for nothing".Solution
No response from Superbet. Case closed but a Casinomeister Warning will be posted to alert players to the problems at this casino.Pgok.bet
Player won't comply with the PAB rules.
Comments
Player won't comply with the PAB rules.Solution
PGOK is an unlicensed operation that only communicates through Telegram with the end result that they’re able to completely ignore the player’s complaint. Case closed but a Casinomeister Warning will be posted to alert players to the problems at PGOK.Casino Extreme
Player says their winnings were confiscated with the casino claiming they broke the Terms of the bonus.
Comments
Player says their winnings were confiscated with the casino claiming they broke the Terms of the bonus.Solution
From what we can see so far the casino is quite right, the player broke the Terms and has admitted doing so. Case closed.PlayOJO Casino
Player says they are unable to provide the document the casino is asking for.
Comments
Player says they are unable to provide the document the casino is asking for.Solution
The casino says the issue has been resolved; unfortunately, the player did not respond to our request for confirmation.IncognitoCasino
Player says: "They declined my withdrawal, closed my account and refused to give me my deposits back."
Comments
Player says: "They declined my withdrawal, closed my account and refused to give me my deposits back."Solution
The casino claims that “for security reasons” they cannot discuss the player’s case with the ADR of the player’s choice, meaning us. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Incognito.Betreels Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player violated the Forum Rules and ignored the moderators, case closed.MyDreamsCasino
Player says that despite sending in all the required documents, their withdrawal is still pending.
Comments
Player says that despite sending in all the required documents, their withdrawal is still pending.Solution
Player reports they have now been paid (as per the Terms).Silver Oak Casino
Player says they have been waiting over three weeks for payment.
Comments
Player says they have been waiting over three weeks for payment.Solution
Player reports they have been paid in full.RagingBullSlots
Player says they've been waiting over five weeks for their payment.
Comments
Player says they've been waiting over five weeks for their payment.Solution
Player reports they have now been paid.Duckyluck
Player says they have been waiting nearly a month for their payment.
Comments
Player says they have been waiting nearly a month for their payment.Solution
Player reports they have been paid.BetPanda.io
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino’s position was that the player had not requested self-exclusion nor account closure, just a return of deposits. As such the self-exclusion process was not triggered until very recently and therefore no refund was due. The player had no evidence to the contrary. Case closed.PlayOJO Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player stopped responding to us -- case closed as per PAB procedures.ExciteWin
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at ExciteWin.Posh Casino
Player says that despite their documents being accepted for a withdrawal, 3 different customer agents have requested some of the...
Comments
Player says that despite their documents being accepted for a withdrawal, 3 different customer agents have requested some of the same documents and others. Player says "requests are already excessive & a security issue".Solution
Player played their balance. Case closed.Wolfycasino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at WolfyCasino.High5Casino
Player says that a game did not pay out their winnings and when they complained to the casino, the casino...
Comments
Player says that a game did not pay out their winnings and when they complained to the casino, the casino allegedly replied that: "there is nothing they can do, it was a glitch in the game".Solution
High5 is not a casino, it is a sweepstakes site, and like most sweepstakes sites pretends to be offering legitimate gambling services which it most certainly does not. They offered no response to the player's case. Case closed but a Casinomeister Warning will be posted against High5 for ignoring player complaints.Moonwin
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player requested the case be closed.King Billy Casino
The player made a mistake depositing crypto, but has been waiting 2 weeks for it to be corrected -- despite...
Comments
The player made a mistake depositing crypto, but has been waiting 2 weeks for it to be corrected -- despite being a long-time VIP.Solution
It took a while but the player did receive their currency back and reported the problem resolved. Case closed.x7casino
Player says casino confiscated one of their withdrawals and said they would be closing their account after "an internal investigation".
Comments
Player says casino confiscated one of their withdrawals and said they would be closing their account after "an internal investigation".Solution
The casino said the player’s case concerned "manipulative game strategy” and that “the decision was final”. We’ve referred the player to the Complaints department of the licensing agent, Kahnawake. The player had no further comments, so we are closing this case.Mr Vegas Casino
Player says they are trying to withdraw so they can close their account but that their documents are being rejected.
Comments
Player says they are trying to withdraw so they can close their account but that their documents are being rejected.Solution
OP reports having been paid, case closed.Slots Magic Casino
Player says: "Casino will not process withdrawal and zero communication from support".
Comments
Player says: "Casino will not process withdrawal and zero communication from support".Solution
The player reported that the payment had been processed and received, case closed.0x.bet
Player says they have been waiting 5 days for their "approved" withdrawal.
Comments
Player says they have been waiting 5 days for their "approved" withdrawal.Solution
The player reported having been paid in full, case closed.Casino Extreme
Duplicate PAB, the player is asking for their original case to be reopened.
Comments
Duplicate PAB, the player is asking for their original case to be reopened.Solution
We've responded in the player's original PAB, this duplicate is now closed.PlayOJO Casino
Player said that during gameplay they: "lost my balance and my bonus with over 50 free spins".
Comments
Player said that during gameplay they: "lost my balance and my bonus with over 50 free spins".Solution
Case closed at the player's request.Flipwager
Player says they do not understand why their balance was confiscated and their account closed.
Comments
Player says they do not understand why their balance was confiscated and their account closed.Solution
Casino is not offering an explanation, only says the player's deposit was returned which the player has now confirmed. Case closed.LuckyLegends
Player is trying to claim winnings derived from a deposit the casino claims was never received.
Comments
Player is trying to claim winnings derived from a deposit the casino claims was never received.Solution
The casino provided evidence that the player’s deposit was never received. The player DID NOT provide evidence that the claimed deposit was ever successfully processed by their bank. Since there was no evidence of a valid deposit the free spins on offer were invalid and so too any winnings derived therefrom. Case closed.Greatwin
Player feels the withdrawal limits are too limiting.
Comments
Player feels the withdrawal limits are too limiting.Solution
Greatwin simply quoted their Terms -- "Withdrawal limits vary ... determined by your gaming activity within the last 90 calendar days" -- and said "nothing can be done". As an unlicensed and unregulated casino there's no one to tell them otherwise. Case closed.WooCasino
Player says they are having difficulties withdrawing.
Comments
Player says they are having difficulties withdrawing.Solution
The player reports payments are in progress, case closed.MonopolyCasino
Player says: "I do not hold an account with this company and my card has been used fraudulently".
Comments
Player says: "I do not hold an account with this company and my card has been used fraudulently".Solution
The player’s issue was with Revolut and Revolut kept saying it wasn’t their problem in spite of the fact that the player didn’t have an account at the merchant (casino) in question. Revolut did nothing which, as an unregulated financial body, is their choice to make. Players Beware! Case closed.7Bit Casino
Player said they were unable to withdraw and their balance was confiscated with the casino claiming a chargeback.
Comments
Player said they were unable to withdraw and their balance was confiscated with the casino claiming a chargeback.Solution
The casino provided proof that they player had manipulated the deposit transaction such that no deposit was ever completed. Case closed and the player has been booted off of Casinomeister for providing false PAB information.Hoover Casino
testing that brand new users can create PABs without restrictions
Comments
testing that brand new users can create PABs without restrictionsSolution
they canN1Bet Casino
Player says that after requesting a withdrawal and getting verified yesterday, they still have not been paid 24 hours later.
Comments
Player says that after requesting a withdrawal and getting verified yesterday, they still have not been paid 24 hours later.Solution
Player reports they have been paid in full.Stake Casino
Player is having trouble getting a refund that Stake mistakenly sent to the wrong crypto address
Comments
Player is having trouble getting a refund that Stake mistakenly sent to the wrong crypto addressSolution
Stake is a black hole when it comes to player complaints. We'll give it a shot but the chances of success here are minuscule. Update: the player did not respond to us, so we have closed this case -- as per PAB procedures.Casino Extreme
Responsible gambling issue: player is asking for a settlement prior to taking legal action, citing local legal precedent as reason(s)...
Comments
Responsible gambling issue: player is asking for a settlement prior to taking legal action, citing local legal precedent as reason(s) for the casino to accept their offer.Solution
We forwarded the player's settlement request and left it in the casino's hands to pursue (or not) as they saw fit: case closed. As it happens the casino declined to pursue the player's offer.Posh Casino
Player says they have been waiting just under 3 months for payment.
Comments
Player says they have been waiting just under 3 months for payment.Solution
Player reports they have been paid.Kudos Casino
Player says the casino refuses to pay claiming they broke Terms.
Comments
Player says the casino refuses to pay claiming they broke Terms.Solution
The casino showed proof that the player violated the Terms, case closed.CasinoTogether
Player says their balance was confiscated after their first withdrawal with the casino accusing them of using "strategies and systems...
Comments
Player says their balance was confiscated after their first withdrawal with the casino accusing them of using "strategies and systems when playing".Solution
The player abruptly asked for their account at Casinomeister to be deleted which, of course, terminates this case in progress: case closed.PlayOJO Casino
Player says that after accepting the welcome offer, making a very small deposit, and submitting documents for verification, they are...
Comments
Player says that after accepting the welcome offer, making a very small deposit, and submitting documents for verification, they are now being asked for multiple SOW documents in order to withdraw less than £10.Solution
The player ignored the PAB Rules and thereby cancelled their case. Case closed.kas.casino
Player says casino not honouring promo email.
Comments
Player says casino not honouring promo email.Solution
Player reports the issue has been resolved.Limitless
Player is having difficulty withdrawing after using a bonus.
Comments
Player is having difficulty withdrawing after using a bonus.Solution
Player stopped responding to us -- case closed.Sunriseslots
Player says that despite their withdrawal being approved a month ago, they have not yet received payment.
Comments
Player says that despite their withdrawal being approved a month ago, they have not yet received payment.Solution
Player reports they have been paid.LunaCasino
Player says "the casino has declined the withdrawal due to exceeding the max bet".
Comments
Player says "the casino has declined the withdrawal due to exceeding the max bet".Solution
The casino failed to respond but the player had violated the Max Bet Terms so there was no particular reason they should. Case closed.Playmillion
Player says their withdrawal was rejected and that despite submitting all document then requested by the casino, they have not...
Comments
Player says their withdrawal was rejected and that despite submitting all document then requested by the casino, they have not heard back after 48 hours.Solution
Player reports they have been paid.Ninewin
Player says after first withdrawal of a large win, their account was suspended and they were no longer allowed to...
Comments
Player says after first withdrawal of a large win, their account was suspended and they were no longer allowed to withdraw.Solution
Player originally reported that payments were in progress but that stopped and Ninewin has taken to ignoring all player complaints. A Casinomeister Warning has been posted against them for repeated cases of non-payment.Posh Casino
Player has been waiting two months for payment.
Comments
Player has been waiting two months for payment.Solution
Player reports they have been paid.BetUK
Player says they have spent a month trying to get verified and finally closed their account in frustration. They would...
Comments
Player says they have spent a month trying to get verified and finally closed their account in frustration. They would like their deposit back.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Ninewin
Player says: "They won’t payout and cancelled my account."
Comments
Player says: "They won’t payout and cancelled my account."Solution
Casino has said nothing about paying this player and they refuse to discuss the matter because "we don't discuss players with 3rd parties" even in cases where the player explicitly requests it. Case closed but a Casinomeister Warning has been issued against the casino.Draftkings
Player says there is a glitch in one of the games at the casino.
Comments
Player says there is a glitch in one of the games at the casino.Solution
Player did not respond to us. Case closed as per PAB procedures.Silver Oak Casino
Players says they are having difficulty withdrawing.
Comments
Players says they are having difficulty withdrawing.Solution
The casino provided evidence of violation of the bonus rules. The player was asked to respond to this but they said nothing, case closed.Sunrise casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino reports the player has been paid; player did not respond to our request for confirmation.SunriseSlots
Player says they have been waiting for payment since August 2023.
Comments
Player says they have been waiting for payment since August 2023.Solution
Player requested that their PAB be closed.GoldenBet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino never bothered to respond to the player's issue, as has been the case with a number of previous player complaints against them. A Casinomeister Warning has been posted.LeoVegas Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
It turned out the player had self-excluded under a previous license the Terms of which did not carry over to the current license. Apparently the player has raised this issue many times and received repeated rulings against his claims. If the player wishes to pursue this they'll have to take it to the current regulator. Case closed.Posh Casino
Player said payment was supposed to be last week but now the casino has repeatedly told them they would escalate...
Comments
Player said payment was supposed to be last week but now the casino has repeatedly told them they would escalate the issue and to check back in two or three days.Solution
Player reports they have been paid.GunsBet Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Casino management explained that their involvement with this player's complaint had been going on for some years now. The central problem seems to be that historically Curaçao casino licensees HAVE NOT been required to extend SE requests to sister casinos which, it appears, has been the thrust of the player's claims against them. Needless to say there's a lot of backstory on an old issue like this but as far as we're concerned the primary concern at this late date is that all existing player accounts be closed: Dama has assured us that is the case. Case closed.1xslots
The player's complaint was primarily focused on claims that the casino was criminal operation with broken and unfair games.
Comments
The player's complaint was primarily focused on claims that the casino was criminal operation with broken and unfair games.Solution
The best we could do in this case was pass the player's comments on to the casino and ask that they try to resolve things with the player directly. Apparently they ignored that. Not nice for the player but we're not the police and we're not the courts; we can't force the casino to behave better. Case closed.Posh Casino
Player says they have been waiting over three months for their withdrawal despite the casino saying their issue had been...
Comments
Player says they have been waiting over three months for their withdrawal despite the casino saying their issue had been escalated 9 times.Solution
Player reported payment received, case closed.Betway Casino
Player says they have a problem with their withdrawal but the casino's email doesn't work, while the chat is automated...
Comments
Player says they have a problem with their withdrawal but the casino's email doesn't work, while the chat is automated and not helpful.Solution
Player reported the issue resolved. Case closed.Metaspins
Player says their account has been blocked due to issues with their citizenship/country of residence.
Comments
Player says their account has been blocked due to issues with their citizenship/country of residence.Solution
Player has had their deposits refunded.PowerupCasino
Player says their balance has been confiscated and their account closed with the casino claiming a breach in Terms.
Comments
Player says their balance has been confiscated and their account closed with the casino claiming a breach in Terms.Solution
PowerUp ignored all attempts to raise the player's issue for discussion. Case closed but a Casinomeister Warning will be posted to alert players to the problems at PowerUp Casino.Posh Casino
Player has been waiting just under two month for payment, despite being a VIP.
Comments
Player has been waiting just under two month for payment, despite being a VIP.Solution
Player reports they have been paid in full.Posh Casino
Player has been waiting a month and a half for their withdrawal.
Comments
Player has been waiting a month and a half for their withdrawal.Solution
Casino reports the player has been paid; player did not respond to our request for confirmation.LuckyLuxe
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
LuckyLuxe (LL) appears to be an unlicensed and unregulated "sweepstakes" site which is a terrible situation to begin with because self-exclusion means nothing to a site like that. LL says the player has already "withdrawn" all they're entitled to, full stop. Case closed but a Casinomeister Warning will be posted against LL for being the dodgy bog hole it is.Royal Panda Casino
Player has lost access to their account while trying to pursue claims against the casino for Responsible Gambling failures.
Comments
Player has lost access to their account while trying to pursue claims against the casino for Responsible Gambling failures.Solution
The casino refunded the player's money but the player claimed they never received it. The casino asked for bank records to support that claim and the player disappeared. Neither we nor the casino have heard from the player since. We assume the case was resolved as the casino claimed.Justbit
Player says they were blocked from their account with the casino claiming they were playing from a prohibited country.
Comments
Player says they were blocked from their account with the casino claiming they were playing from a prohibited country.Solution
The casino never offered a reply to the player’s case. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Justbit.Bets.io
Player says "crypto sent to wrong address".
Comments
Player says "crypto sent to wrong address".Solution
Initially Bets.io said they’d look into the player’s issue but that produced no results. When we pressed them they said “not our problem but we’ll do what we can”. That turned out to mean “nothing”. Eventually they simply stopped responding. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Bets.io.Posh Casino
Player says they have been waiting over two weeks for their withdrawal and email support only replies that "they are...
Comments
Player says they have been waiting over two weeks for their withdrawal and email support only replies that "they are busy and will get back to me".Solution
Case in progress.Luckland
Player says they have been unable to withdraw, the casino claimed it was due to a bonus that expired months...
Comments
Player says they have been unable to withdraw, the casino claimed it was due to a bonus that expired months earlier and now their account is blocked.Solution
Player stopped responding to us. Case closed.500Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player has engaged a lawyer thus ending our involvement. Case closed as per PAB rules.LightCasino
Player is having difficulty with withdrawal methods and KYC.
Comments
Player is having difficulty with withdrawal methods and KYC.Solution
The casino claims the player has been paid, waiting now for the player to confirm payment received. Update: player has now confirmed they have been paid in full.BC.Game Casino
Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.
Comments
Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.Solution
The casino told us that they can only respond to issues that come from a player’s email address. In other words they won’t respond to issues that come to them from 3rd party arbitration sites like Casinomeister. Case closed but a Casinomeister Warning will be posted to alert players to the problems at BC.Fun.Silver Oak Casino
Player says they have been waiting over a month for their withdrawal.
Comments
Player says they have been waiting over a month for their withdrawal.Solution
Player’s withdrawal was initially approved but later denied due to restricted games violations on the coupon they were using. Case closed.Yukon Gold
The player says they accidentally deposited and now they would like that money returned.
Comments
The player says they accidentally deposited and now they would like that money returned.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Planet 7 Casino
Player says a bonus was forced on there account, they could not remove it and when they won a jackpot,...
Comments
Player says a bonus was forced on there account, they could not remove it and when they won a jackpot, the casino claimed the win did not appear in their system.Solution
Player ignored the PAB Rules and started posting on the forums, case closed.UncutGems
Player said that despite depositing and winning, they were unable to withdraw.
Comments
Player said that despite depositing and winning, they were unable to withdraw.Solution
LasVegasSweeps isn't a casino and has no licensing. We've tried to go after people like this is the past and they basically just laugh and say "catch us if you can". There is no licensing body and no authorities that we can appeal to on the player's behalf. Unfortunately, case closed.Golden Star Casino
Player ignored the PAB Rules and gave us no information on their case.
Comments
Player ignored the PAB Rules and gave us no information on their case.Solution
Player ignored our request for further info, case closed.Sgcasino
Player says the casino disabled their account "without any reason" two months ago.
Comments
Player says the casino disabled their account "without any reason" two months ago.Solution
The casino claims the player was paid and the issue fully resolved “with mutual understanding”. We’re waiting for confirmation of this from the player. Update: player did not respond to our request for confirmation. Case closed as per PAB procedures.SpinSamurai
Player said that they have not been paid their withdrawal after a week.
Comments
Player said that they have not been paid their withdrawal after a week.Solution
DAMA promptly corrected the casino's "error" and the player was paid in full. Case closed.Videoslots Casino
Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.
Comments
Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.Solution
The player reported the issue resolved, case closed.PlayOJO Casino
Player says they are waiting for a withdrawal from the casino.
Comments
Player says they are waiting for a withdrawal from the casino.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.GrandSlotPalace
Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they...
Comments
Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they did not receive their withdrawal.Solution
We've had a few cases against GrandSlotPalace come through recently and they haven't responded to any of it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Planet 7 Casino
Player says they were offered free spins, required to deposit in order to verify their account, then told they had...
Comments
Player says they were offered free spins, required to deposit in order to verify their account, then told they had used too many free spins so their winnings were confiscated and they could not withdraw their deposit.Solution
The Terms state "Players cannot redeem multiple free bonuses consecutively. ... a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus" which the player had repeatedly violated. Case closed.Stake Casino
"Unwinnable games ... Nonexistent bonuses ... VIP hosts are chatbots ... 0 recourse for players ..."
Comments
"Unwinnable games ... Nonexistent bonuses ... VIP hosts are chatbots ... 0 recourse for players ..."Solution
Stake in the US is a rogue operation and routinely ignores player complaints, as such there is nothing we can do here: case closed.Miami Club Casino
Player says casino refuses to pay them claiming a Terms violation on a bonus.
Comments
Player says casino refuses to pay them claiming a Terms violation on a bonus.Solution
The casino said they'd respond to the player directly, meaning they won't discuss the complaint. Case closed but a Casinomeister Warning will be posted against the casino for not dealing with player complaints responsibly.Bitkingz Casino
"I’m supposed to receive cash back but never ever had received a penny"
Comments
"I’m supposed to receive cash back but never ever had received a penny"Solution
Player stopped responding to us. Case closed as per PAB procedures.ZumoSpin
Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.
Comments
Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.Solution
Player says they have received their deposit refund. Case closed.Posh Casino
Player is having difficulty receiving payment.
Comments
Player is having difficulty receiving payment.Solution
Player stopped responding to us -- case closed as per PAB procedures.TrustDice
Player says their account was closed without being verified and they are now unable to access their balance.
Comments
Player says their account was closed without being verified and they are now unable to access their balance.Solution
The casino people provided good evidence that the OP has multiple accounts. Case closed and the OP is PAB-banned for lying to us.Goldenbet
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Per usual, Goldenbet was totally unresponsive to the player's issue. Player plans to start legal action.Zodiac Casino
Player says they are unable to sign into their account as there is a risk assessment in progress.
Comments
Player says they are unable to sign into their account as there is a risk assessment in progress.Solution
The casino rep joined the Ticket and reported that the player had multiple accounts. The player promptly disappeared and was unavailable for comment. Case closed.SpinGenie
Player says their SOW documents have been under review for a month and that support is "all bots, no live...
Comments
Player says their SOW documents have been under review for a month and that support is "all bots, no live agents".Solution
Player confirms the document problems resolved and payment received, case closed.Kingamo
Self-exclusion issue: the player had self-excluded at one casino but was allowed to register and play at other brands in...
Comments
Self-exclusion issue: the player had self-excluded at one casino but was allowed to register and play at other brands in the casino group.Solution
At the time of the player's issue Curaçao licensing did not require casinos to apply SE requests across brands and as such they were well within their license requirements to ignore the player's SE on sister brands. Case closed.Posh Casino
Player says they have been waiting 5 weeks for payment.
Comments
Player says they have been waiting 5 weeks for payment.Solution
Casino says player has now been paid. Player did not respond to our request for confirmation.Boomcasino
Player says they want their deposit returned as the casino's licensing is misrepresented.
Comments
Player says they want their deposit returned as the casino's licensing is misrepresented.Solution
The casino did not respond to the player’s issue. Case closed but a Casinomeister Warning will be posted to alert player’s to the misleading licensing info.Posh Casino
Player says they have been waiting nearly a month for a withdrawal to be approved.
Comments
Player says they have been waiting nearly a month for a withdrawal to be approved.Solution
OP reports that first of three payments has been made; still waiting on other two. Player now reports they have been paid in full.SpinSpirit
Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch...
Comments
Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch market and accepted their bets in violation of Dutch law.Solution
The casino ignored the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Frank Casino Club
Player feels the length of time to process their documents is excessive.
Comments
Player feels the length of time to process their documents is excessive.Solution
The casino replied to say "we can not provide details of customer's case". Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Grosvenor
Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.
Comments
Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.Solution
Player reports their issue has been resolved.BC.Game Casino
Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to...
Comments
Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to play casino games as a pre-requisite to withdrawing their sportsbetting profits.Solution
The casino only replied to say that the player should contact them directly. Utterly useless since the player had already done that and got nowhere with them. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Grosvenor
Duplicate.
Comments
Duplicate.Solution
Duplicate -- closed.Scorpion
Unclear.
Comments
Unclear.Solution
Player did not respond to our request for clarification of their issue -- case closed as per PAB procedures.Jungliwin
Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.
Comments
Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.Solution
Player did not respond to us -- case closed as per PAB procedures.Slotshammer
After depositing, player discovered that the casino is not licensed in their country.
Comments
After depositing, player discovered that the casino is not licensed in their country.Solution
The player took their case to the police which takes it out of our hands, per the PAB Rules. Case closed. Player later informed us that their deposit has been refunded.Red Stag Casino
Player is having difficulty providing documents for account verification.
Comments
Player is having difficulty providing documents for account verification.Solution
RedStag never responded to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Posh Casino
Player says the casino is not paying their withdrawal.
Comments
Player says the casino is not paying their withdrawal.Solution
Player reports they have been paid.StardaCasino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino refused to speak to us regarding the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.SpinsBro
Player claims "KYC impossible" as they are repeatedly asked for the same documents.
Comments
Player claims "KYC impossible" as they are repeatedly asked for the same documents.Solution
No response from the casino regarding the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.LeoVegas Casino
Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.
Comments
Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.Solution
LeoVegas has paid the player in full, we're waiting for player confirmation of that. Update: player did not respond to our request for confirmation. Case closed.PokerStars
Player says they are having difficulty depositing and withdrawing.
Comments
Player says they are having difficulty depositing and withdrawing.Solution
PokerStars _always_ responds to player complaints the same way: "... we cannot discuss any player's account with a third-party." It's been that way for years, much to the disservice of their customers. Case closed.N1 Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have been paid in full.Kinghills
Player is having difficulty withdrawing their winnings.
Comments
Player is having difficulty withdrawing their winnings.Solution
The casino provided details on how to resolved the issue which we passed on to the player -- who did not respond to us. The casino also gave these details to the player directly. We are assuming the issue was resolved.PlayOJO Casino
Player having difficulties withdrawing.
Comments
Player having difficulties withdrawing.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Jackpot City
Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live...
Comments
Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live chat."Solution
Player stopped responding to us -- case closed as per PAB procedures.Stake Casino
Player says they have not been allowed to withdraw their balance as they are in a restricted country.
Comments
Player says they have not been allowed to withdraw their balance as they are in a restricted country.Solution
Case closed but a Casinomeister Warning will be posted to alert players to the problems at this casino.Spincity
Player says their withdrawal has disappeared from pending and they are not able to contact the casino.
Comments
Player says their withdrawal has disappeared from pending and they are not able to contact the casino.Solution
Player stopped responding to us so we have closed this case as per PAB procedures.GrandSlotPalace
Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told...
Comments
Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told they had to "wait in line with the other regular members". They have been waiting 8 days now.Solution
We've had a few cases against these guys come through recently and they haven't responded to any of it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Goldenbet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
Player did not respond to us and appears to have abandoned their case. PAB closed.vave.com
Responsible gaming issue.
Comments
Responsible gaming issue.Solution
Player did not reply to us -- case closed.BetonRed
Player says their winning were confiscated but the Terms on the website in their language did not include the limitations...
Comments
Player says their winning were confiscated but the Terms on the website in their language did not include the limitations cited by the casino.Solution
The casino said they would need to see that we have Power of Attorney from the player in order for them to discuss the player's case with us. That's utter nonsense and they know it, it's just an artificial impediment to proceeding. Case closed but a Casinomeister Warning will be posted to alert players to the problems at BetonRed.Jackpot City
Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat...
Comments
Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat and no response to emails.Solution
The player reported that they had been paid, case closed.Rollers.io
Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says...
Comments
Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says they did not notice a bonus which was credited to their account automatically.Solution
Player had their case active at least two other arbitration sites. That's a violation of the PAB rules -- case closed.PlayOJO Casino
Player says they placed in a tournament but did not receive their prize or their free spins.
Comments
Player says they placed in a tournament but did not receive their prize or their free spins.Solution
Player asked that their PAB be closed. Done.Planet 7 Casino
Player says the casino is "is refusing to pay".
Comments
Player says the casino is "is refusing to pay".Solution
Player reports they have been paid in full.Betsafe Casino
Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".
Comments
Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".Solution
Player stopped responding to us so we have closed this case as per PAB procedures.Katsubet
Player claimed the casino had improperly handled the bonus codes they used to play.
Comments
Player claimed the casino had improperly handled the bonus codes they used to play.Solution
The casino told us the player had improperly claimed the bonus code used. We asked the player for comments on this but they did not respond to us -- case closed.Posh Casino
Player has been waiting over a month for payment.
Comments
Player has been waiting over a month for payment.Solution
Rep reports player has been paid; player did not respond to requests for confirmation.Kwiff Casino
Player says they are having trouble getting paid.
Comments
Player says they are having trouble getting paid.Solution
The casino refused to discuss the player's case but the player reported that they were going to be allowed to withdraw equal to their deposits. That has now been confirmed. Case closed.NineWin
Player says they are having technical difficulties with the verification procedure.
Comments
Player says they are having technical difficulties with the verification procedure.Solution
Player did not respond to us despite repeated attempts. Case closed.Videoslots Casino
An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.
Comments
An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.Solution
VS reports that payment has been made and the matter resolved, the player has confirmed payment received.Qassino
Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded...
Comments
Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded to them in 3 weeks.Solution
In spite of several attempts the casino never responded, and as of early July they seem to have pulled the plug. Case closed but a Casinomeister Warning will be posted against the casino's owners (Laxhan NV) for bad practices regarding player complaints.Casinobello
Player says their winnings have been confiscated, with the casino claiming a Terms violation.
Comments
Player says their winnings have been confiscated, with the casino claiming a Terms violation.Solution
Casino had good evidence of multiple cases of Terms violations. Case closed.Posh Casino
Player has been waiting over a month for payment.
Comments
Player has been waiting over a month for payment.Solution
Player reports they have been paid in full.Kwiff Casino
Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.
Comments
Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.Solution
The casino refused to respond to the player's issue. Case closed and a Casinomeister Warning has been posted against the casino for ignoring player complaints.SunriseSlots
Player says that despite being verified, they have not been paid.
Comments
Player says that despite being verified, they have not been paid.Solution
The casino reports the player has been paid; player did not respond to our request for confirmation.Yukon Gold
The player is having difficulty receiving their payment for a variety of reasons.
Comments
The player is having difficulty receiving their payment for a variety of reasons.Solution
Player failed to respond to questions regarding cancelled deposits. Case closed.Betrebels
Player is having trouble with KYC process.
Comments
Player is having trouble with KYC process.Solution
The casino claimed the player's documents were incomplete and that they were waiting for those AND that they'll only discuss the case with their designated ADR. We've advised the player to follow the Complaints section of the Terms TO THE LETTER up to and including filing their case with eCOGRA, the designated ADR. Case closed.Ladbrokes
Player would like all the deposits returned due to health issues.
Comments
Player would like all the deposits returned due to health issues.Solution
Unfortunately, this casino refuses to speak to third party arbitration sites like us and insists that players follow the procedures given in the Complaints or Disputes section of the Terms. That's the only procedure Ladbrokes will respects and cooperates with.Fruityreels
Issue unclear. Asking player to clarify what exactly they want from the situation.
Comments
Issue unclear. Asking player to clarify what exactly they want from the situation.Solution
Player did not respond to us -- case closed.Ruby Slots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have been paid.Betsafe Casino
Player says despite being verified, they have not received their withdrawal.
Comments
Player says despite being verified, they have not received their withdrawal.Solution
Player ignored the PAB Rules and posted on the forums, case cancelled.JuicyVegas
Player says the casino has given a variety of reasons over two months for not paying their withdrawal.
Comments
Player says the casino has given a variety of reasons over two months for not paying their withdrawal.Solution
Player reports they have been paid in full.INetbet
Player is having difficulty withdrawing after accepting a free chip.
Comments
Player is having difficulty withdrawing after accepting a free chip.Solution
Casino was happy to offer the player a settlement but the player did not respond to us. We assume they received it from the casino.PlayOJO Casino
Player says they are blocked from their account.
Comments
Player says they are blocked from their account.Solution
Player says they've received an apology from the casino and the issue has been resolved.GambleZen
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The player was found to have multiple accounts at Casinomeister, each with a number of self-exclusion cases going back as much as five years. The player's accounts were merged, this case was closed, and the player is PAB-banned at Casinomeister.Goldenbet
Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".
Comments
Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".Solution
Goldenbet is as Goldenbet does: rotten and rottener. Case closed but the Casinomeister Warning has been updated to show that the serious problems players are having there are ongoing.Slots Magic Casino
Player says their withdrawal is "taking to long".
Comments
Player says their withdrawal is "taking to long".Solution
Player has reported issue resolved and payment received.Chipz Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player's case ended up in the hands of the MGA which of course locks us out. Case closed.GG.Bet
Player says their withdrawal was rejected and their account blocked.
Comments
Player says their withdrawal was rejected and their account blocked.Solution
The casino has simply ignored the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Dream vegas
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino says player has been paid; player has not responded to our requests for confirmation. Case closed.PartyPoker
Player is having difficulties withdrawing.
Comments
Player is having difficulties withdrawing.Solution
Per usual PartyPoker said "talk to the hand". Case closed.PlayOJO Casino
Player is having difficulty with SOW.
Comments
Player is having difficulty with SOW.Solution
Player reports being paid in full.Mobilebet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino made false claims that discussing the player's case would be a GDPR violation and so wouldn't discuss the case. A Casinomeister Warning will be issued.Bitstarz Casino
Player says KYC process is taking longer than stated.
Comments
Player says KYC process is taking longer than stated.Solution
Casino reports player has been verified and paid. The player did not respond to repeated attempts to confirm. Case closed.PlayOJO Casino
Player says they are having difficulty withdrawing.
Comments
Player says they are having difficulty withdrawing.Solution
Rep says the player has been paid and the player has just confirmed.PokerStars
Player says they are having trouble withdrawing and can't contact the casino.
Comments
Player says they are having trouble withdrawing and can't contact the casino.Solution
Player reports they have been paid.Heybets
Player says they have not been able to withdraw.
Comments
Player says they have not been able to withdraw.Solution
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Rolletto
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino said "we do not have any connection with casinomeister.com, therefore we can not provide any information related to our customers" by which they mean that they don't make money from us so they're not going to discuss player complaints. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.PlayOJO Casino
Player is having difficulty with a verification document.
Comments
Player is having difficulty with a verification document.Solution
Rep reported that player has been paid. Player did not respond to our request for confirmation.PlayOJO Casino
Player is having difficulty verifying their address.
Comments
Player is having difficulty verifying their address.Solution
Player submitted two PABs for the same issue. We are closing this one.CirusBet
Player says the casino has not paid them, blocked their account and is not responding.
Comments
Player says the casino has not paid them, blocked their account and is not responding.Solution
The casino claims that the player's account has been reopened and their balance is available for withdrawal. Then they said that the player’s account was under review. Then they said payment was in progress and would be released soon. Nothing came of it, no payments to the player were made. Case closed but a Casinomeister Warning will be issued against CirusBet for non-payment and repeatedly false statements from their Support people.Scoobybet
Player says that their account has been blocked for nearly two months, now the website is down and the casino...
Comments
Player says that their account has been blocked for nearly two months, now the website is down and the casino is not responding to emails.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Betzino
Player says winnings confiscated with casino claiming breach of bonus Terms.
Comments
Player says winnings confiscated with casino claiming breach of bonus Terms.Solution
It turns out the player had assumed that any winnings from the bonus were theirs to do with as they saw fit, without closing out the bonus after the wagering requirements were completed. Tough lesson but there it is, case closed.Slots.lv Casino
Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.
Comments
Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.Solution
No response from the casino whatsoever. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Rollino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The player enlisted the aid of a Curaçao lawyer and the casino refunded the player's deposits in full. Case closed.Playamo
Player is having difficulty depositing and withdrawing.
Comments
Player is having difficulty depositing and withdrawing.Solution
The casino finally approved the player's payments and paid. Case closed.ZodiacCasino
Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.
Comments
Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.Solution
Turns out the player had violated the Terms many times over by registering multiple accounts and repeatedly claiming the Welcome bonus. Case closed.Betmotion
"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."
Comments
"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."Solution
Betmotion offered no response to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.PlayOJO Casino
Player says it has been "almost 48hrs" and they still have not received payment.
Comments
Player says it has been "almost 48hrs" and they still have not received payment.Solution
Player reports issue resolved.32Red Casino
Player says they have not received full payment for a jackpot win.
Comments
Player says they have not received full payment for a jackpot win.Solution
In the end it turned out to be a misunderstanding regarding game features and bonus rounds and so forth. The player went AWOL, case closed.Winz.io Casino
Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by...
Comments
Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by having multiple accounts.Solution
The player lied about not having multiple accounts, lied to us several times over the course of the PAB process and was eventually given the boot. Case closed.CasinoRewards
Player would like a refund because they feel they lost too much.
Comments
Player would like a refund because they feel they lost too much.Solution
The casino advised the player to take their case to the ADR. Case closed.SpadesQueen
Player was having a problem getting their betting limits adjusted.
Comments
Player was having a problem getting their betting limits adjusted.Solution
Player reports complaint resolved.Kwiff Casino
Player says they are unable to withdraw with expired ID.
Comments
Player says they are unable to withdraw with expired ID.Solution
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.RoyalPanda
Player says that despite being verified, they are unable to access their account and have been trying to reset their...
Comments
Player says that despite being verified, they are unable to access their account and have been trying to reset their password for a week.Solution
Player stopped responding to us, so we have closed this case.StackrSocialCasino
Player is having difficulty after creating a second account.
Comments
Player is having difficulty after creating a second account.Solution
StackrSocial has not responded; a Casinomeister Warning will be posted against the casino for ignoring player complaints.iNetBet Casino
Player says they are unable to withdraw as casino claims they violated Terms.
Comments
Player says they are unable to withdraw as casino claims they violated Terms.Solution
The player had violated the Max Bet rules and as such their winnings were void. Although not happy with the end result the player did accept the casino's reasoning and the matter was settled between them. Case closed.LuckyBird
The player is having difficulty depositing.
Comments
The player is having difficulty depositing.Solution
The issue was promptly resolved. Case closed.Captain Jack Casino
Player says they have been waiting over a month for their payment.
Comments
Player says they have been waiting over a month for their payment.Solution
The casino says the player has been paid, waiting for confirmation. Player did not respond to us despite repeated attempts. Case closed.BetOnline
Player claims that a game malfunctioned and they lost winnings because of it.
Comments
Player claims that a game malfunctioned and they lost winnings because of it.Solution
No response of any kind from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.bet365 Casino
Player is having difficulties with a game.
Comments
Player is having difficulties with a game.Solution
Per usual Bet365 won't discuss the player's case. Case closed.RefuelCasino
Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.
Comments
Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.Solution
Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.skybet365
Player has been having ongoing payment issues with this casino since 2021. We are their latest attempt at recovering almost...
Comments
Player has been having ongoing payment issues with this casino since 2021. We are their latest attempt at recovering almost €1M.Solution
The casino had apparently closed — in reality it looks like they’re just switching their URLs around — and the parent company (Sky Infotech) refused to respond. Case closed but a Casinomeister Warning will be posted to alert players to the problems at Sky Infotech casino properties.PokerStars
Player is having difficulty with SOW process.
Comments
Player is having difficulty with SOW process.Solution
Player did not respond to a basic question despite repeated attempts on our part. Case closed as per PAB rules.Mr Pacho
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player was claiming that all deposits in 2024 should be returned when in fact there was no reason for the casino to be concerned about the player's activities until March 5th. Player says there is no evidence to show they had raised the issue earlier. No evidence = no case, case closed.Slotastic Casino
Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their...
Comments
Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their account closed.Solution
The casino had serious and detailed concerns regarding the player's documents. That's an issue the player will have to resolve with the casino directly. Case closed.Slotastic Casino
Player reported that the casino repeatedly cancelled their withdraw requests without explanation.
Comments
Player reported that the casino repeatedly cancelled their withdraw requests without explanation.Solution
Duplicate -- closed.GoldenBet
Player says their winnings were confiscated, with the casino claiming a Terms breach.
Comments
Player says their winnings were confiscated, with the casino claiming a Terms breach.Solution
As pointed out in a recent Casinomeister Warning GoldenBet has gone into full-on "ignore complaints" mode which is what they did to us on this one. The player decided to take legal action against the casino through SGBOK in Curaçao. Case closed.Slots Magic Casino
Player says their documents have all been approved but "nobody is replying to my latest withdrawl."
Comments
Player says their documents have all been approved but "nobody is replying to my latest withdrawl."Solution
Casino says player has been paid. Player did not respond to our request for confirmation.SlotsMagic
Player says they are having difficulties withdrawing.
Comments
Player says they are having difficulties withdrawing.Solution
Player reports payment received.Goldenbet
Player says casino refusing to pay out despite second account being closed over a year ago at player's request.
Comments
Player says casino refusing to pay out despite second account being closed over a year ago at player's request.Solution
The casino says they will only talk to the player, but player says the casino is not doing anything to solve the problem. A Casinomeister Warning has been posted.TsarsCasino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Player stopped responding to us. Case closed.Kineko
Player says: "Two payment schedules have been agreed, both have been broken by kineko."
Comments
Player says: "Two payment schedules have been agreed, both have been broken by kineko."Solution
The casino never bothered to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Kwiff Casino
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints. Update: Casino suddenly resolved the issue.GoldenGenie
Player has been waiting two and a half months for their payment and that the casino is unresponsive.
Comments
Player has been waiting two and a half months for their payment and that the casino is unresponsive.Solution
GoldenGenie offered no response whatsoever to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Mystake Casino
Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.
Comments
Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.Solution
The casino claimed that it was "urgent that we talk to the account owner" by which they meant they wouldn't talk to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Unibet Casino
Player says casino informed them that their account was closed "due to collusion with other players". Player says they have...
Comments
Player says casino informed them that their account was closed "due to collusion with other players". Player says they have no idea what this is about.Solution
The casino declined to review the case and said the player was welcome to "take this further" meaning to follow the Terms regarding their designated ADR. Case closed.KatsCasino
Player says the casino has not abided by a payment schedule they themselves set up.
Comments
Player says the casino has not abided by a payment schedule they themselves set up.Solution
After a long string of lame excuses -- including the claim that the casino people have no contact with the Payments department -- and no proper response from the casino we're closing this. A Casinomeister Warning will be posted against the casino for ignoring player complaints by doing nothing but giving false and misleading responses and in the end simply not paying their players.777onfire
Player says that casino refuses to pay.
Comments
Player says that casino refuses to pay.Solution
Player reports they have now been paid in full.Mr Play Casino
"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as...
Comments
"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as my account being closed. They said this was due to discrepancies ..."Solution
This casino is part of Aspire Global and they always refuse to discuss player complaints. Such was the case here: case closed.N1 Casino
Player says they have not been paid, their account was closed and the casino has become unresponsive.
Comments
Player says they have not been paid, their account was closed and the casino has become unresponsive.Solution
The casino provided sufficient evidence for us to conclude that their decision against the player was justified. Case closed.Nine win
Player says that they have been waiting two months for payment.
Comments
Player says that they have been waiting two months for payment.Solution
Player did not respond to questions regarding their case, case closed.Wazamba
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Comments
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.Solution
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules.WildSultan
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
Comments
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.Solution
The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.Posh Casino
Player has been waiting a month for their payment.
Comments
Player has been waiting a month for their payment.Solution
The casino reports that the player has been paid, waiting for confirmation. Unfortunately, the player did not respond to us. Case closed as per PAB rules.Bitstarz Casino
Player says their winnings were confiscated and that they "deny all supporting evidence".
Comments
Player says their winnings were confiscated and that they "deny all supporting evidence".Solution
The player had created multiple accounts and the casino enforced the Terms against doing that. Case closed.CasinoBrango
The player says their winnings were cancelled.
Comments
The player says their winnings were cancelled.Solution
The casino reports that the player has been paid and the money withdrawn, the player has confirmed this. Case closed.RollRushGaming
Player says they were blocked from their account.
Comments
Player says they were blocked from their account.Solution
Despite a second chance and repeated attempts, the player did not respond to a basic question related to their complaint. This case is now closed and will not be re-opened.Oshi Casino
Player says they are having difficulty getting their cashback VIP Bonus.
Comments
Player says they are having difficulty getting their cashback VIP Bonus.Solution
The problem was resolved and the player received their cashback.Kwiff Casino
Player is having difficulty with SOW.
Comments
Player is having difficulty with SOW.Solution
Player reported having been paid in full, case closed.SlotoCash Casino
Player says their winnings were confiscated with the casino saying they broke Terms.
Comments
Player says their winnings were confiscated with the casino saying they broke Terms.Solution
The casino said the player was in violation of the Terms but they could offer to return deposits. The player accepted but was having difficulties withdrawing so they played out their balance. Case closed.webpartners.co affiliate program
Affiliate claiming non-payment.
Comments
Affiliate claiming non-payment.Solution
Webpartners reported that they'd investigated the case thoroughly and found the affiliate in breach of contract on multiple counts. End result: termination of the contract. Case closed.Casino Heroes
Player says their winnings have been confiscated.
Comments
Player says their winnings have been confiscated.Solution
The casino never responded so we sent the player to the licensing body (Kahnawake) who came back with a decision supporting the casino. That's pretty much the end of the road on this one, case closed.Slots Magic Casino
Player says they are having difficulty making a withdrawal.
Comments
Player says they are having difficulty making a withdrawal.Solution
Player reports they have been paid in full. Case closed.GoldenBet
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
The casino has become unresponsive in recent months and now only says "we talk to the player only" which of course means they do whatever they want. Case closed but a Casinomeister Warning has been posted against the casino for ignoring and/or dismissing player complaints.21.red
Self-exclusion issue.
Comments
Self-exclusion issue.Solution
It turns out the player was dealing with the MGA already, so that takes this out of our hands. As per PAB rules, case closed.Rhino.Bet Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
Rhino.bet said they wouldn't discuss the player's case with us because "we are not associated with Casinomeister", by which they mean they don't make money from us so they're not interested in hearing about issues that players bring to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.PlayOJO Casino
Player says they have requested a withdrawal, but not received it yet.
Comments
Player says they have requested a withdrawal, but not received it yet.Solution
Player did not respond to us despite repeated attempts, so we have closed this case.PlayOJO Casino
Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.
Comments
Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.Solution
Casino says player has been paid in full; unfortunately, the player did not respond to our request for confirmation. Case closed.Winz.io Casino
Player says they are having difficulty withdrawing.
Comments
Player says they are having difficulty withdrawing.Solution
The player was paid in full, case closed.Unibet Casino
Player says the casino is "withholding funds".
Comments
Player says the casino is "withholding funds".Solution
Player took their case to the casino's ADR which terminates our involvement: case closed.BC.Game Casino
Awaiting missing information and summary of issue from the player.
Comments
Awaiting missing information and summary of issue from the player.Solution
Player did not respond to our query for missing information. Case closed as per PAB rules.dama n.v. casinos
Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s)...
Comments
Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s) in question.Solution
The evidence showed that the player deliberately and repeatedly circumvented the detection procedures that were in place -- however feeble those may have been -- and that means they were at fault here. Arguments that the casinos should have tried harder to detect the re-registrations are beyond the scope of the PAB service. Case closed.TrustDice
Player says that after a number of withdrawals, their balance was confiscated and their account blocked.
Comments
Player says that after a number of withdrawals, their balance was confiscated and their account blocked.Solution
The OP admited to violating the Terms by creating "a new account" but didn't like the way the casino handled that. Well, too bad, don't violate the Terms if you'd prefer not to be treated like a Terms violator. Case closed.ReadyCasino
Player says that despite 24h promise, they have been waiting 48h for their payment.
Comments
Player says that despite 24h promise, they have been waiting 48h for their payment.Solution
Player reports payment received.LV BET Casino
Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.
Comments
Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.Solution
LVBet says their previous decision against the player will not be changed. Since it concerns "Sportsbook abuse" they've declined to discuss it further. We're waiting for final comments from the player. Player did not respond to us -- case closed.Slots Magic Casino
Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer...
Comments
Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."Solution
Player reports having received payment in full, case closed.RakooCasino
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".
Comments
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".Solution
Case in progress.Goldenbet
Player says the casino confiscated their winnings.
Comments
Player says the casino confiscated their winnings.Solution
Another in a long string of PAB issues that Goldenbet has ignored. Case closed but a Casinomeister Warning has been posted.SlotsGarden
Player is having difficulty getting paid.
Comments
Player is having difficulty getting paid.Solution
Player reports they have now been paid in full.CrazyLuck
This is a duplicate.
Comments
This is a duplicate.Solution
In the previous submission of this same issue, the casino refused to respond. Unfortunately, case closed.Rooli
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.
Comments
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.Solution
Player reports payment received.Dreams Casino
Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are...
Comments
Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.Solution
The casino people shared evidence of player account fraud. Case closed.LuckyOwlClub
Player is having an unreasonably difficult time getting a withdrawal processed.
Comments
Player is having an unreasonably difficult time getting a withdrawal processed.Solution
The casino never replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Royal Ace Casino
Player says they have been waiting over a week for their payment.
Comments
Player says they have been waiting over a week for their payment.Solution
Player has been paid in full.Videoslots Casino
Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4)...
Comments
Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.Solution
The player eventually reported the issue resolved, case closed.LeonBet Casino
"they claimed there was an error in the system, so I complained and they didn't give me back the amount".
Comments
"they claimed there was an error in the system, so I complained and they didn't give me back the amount".Solution
LeonBet says "We do not resolve player's issues from third parties." Case closed and a Warning will be posted against the casino for non-cooperation on player complaints. Case closed.NineWin
Player is having difficulty being paid in full.
Comments
Player is having difficulty being paid in full.Solution
The casino seems to think the case is resolved, checking with the player for confirmation. Player did not respond to us -- case closed.sbobet
Player says their winnings were voided for "wrong odds".
Comments
Player says their winnings were voided for "wrong odds".Solution
Player did not respond to us -- case closed.MrVegas
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.
Comments
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.Solution
This casino doesn't discuss player issues with 3rd parties like Casinomeister. We've passed on the details and asked them to contact the player. Shortly thereafter the player reported having been paid. Case closed.7bitcasino
Player says casino deposited payment to unknown crypto wallet.
Comments
Player says casino deposited payment to unknown crypto wallet.Solution
The casino provided evidence that they had verified that the funds were sent to the address the player provided and that once sent they were not recoverable. They suggested that the player may have been victim of a crypto "address switching” hack. Case closed.Posh Casino
OP reports excessively delayed payments on withdrawals.
Comments
OP reports excessively delayed payments on withdrawals.Solution
The player received a series of payments and reported having been paid in full. Case closed.goldenpharaoh
Player says they are still waiting fro payment after two months.
Comments
Player says they are still waiting fro payment after two months.Solution
The casino failed to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Bitstarz Casino
The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for...
Comments
The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.Solution
The casino reviewed the player's case and decided against changing their decision. Case closed.Rooli
Player says: "Bank Transfer Taking too Long".
Comments
Player says: "Bank Transfer Taking too Long".Solution
Player received payment later that day.Winstler.io
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due...
Comments
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Chumba
Duplicate.
Comments
Duplicate.Solution
Player submitted the same issue twice. Closing this one.Chumba
Player says the casino is "refusing to pay me because my phone got stolen".
Comments
Player says the casino is "refusing to pay me because my phone got stolen".Solution
Player did not respond to us -- case closed.Red32
Player says that casino has confiscated their winnings, claiming player has multiple accounts.
Comments
Player says that casino has confiscated their winnings, claiming player has multiple accounts.Solution
Player took their case to the ADR. Case closed.Platin Casino
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to...
Comments
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.Solution
The casino has been 100% unresponsive. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Lilibet
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.
Comments
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.Solution
Player reports being paid in full.JackpotMobileCasino
Player says that when they sent in their documents, the casino closed their account and informed them they would return...
Comments
Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.Solution
Player stopped responding to us -- case closed.Goldenbet
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".
Comments
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".Solution
The casino said "we've resolved our end of the issue" and had nothing further to say. The player disagreed, nothing at all had been resolved. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Unibet Casino
Responsible gambling issue.
Comments
Responsible gambling issue.Solution
The casino said they'd followed their RG procedures fully and the player had been so informed. Unibet doesn't discuss RG cases in detail so that's the end of the line for this one. If the player wishes to pursue it further they'll have to go to the designated ADR. Case closed.Novibet Casino
Player says that despite being verified, they've only received 1 of 2 payments.
Comments
Player says that despite being verified, they've only received 1 of 2 payments.Solution
Player reports payment in full.Zodiac Casino
"they froze my account over 3 disputed deposits".
Comments
"they froze my account over 3 disputed deposits".Solution
The player had a history of chargebacks that forced the casino to lock their account. Player was referred to the designated ADR. Case closed.SpinSamurai
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior...
Comments
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".Solution
We checked the "3x prior deposits" thing with Dama/Softswiss and they've reported it as an "operator error". The player was promptly paid in full. Case closed.ChipStars Casino
Player's issue boiled down to non-payment.
Comments
Player's issue boiled down to non-payment.Solution
In the end the player refused to follow the procedures given by the casino, blamed us for not giving him the help and support he wanted, and left in a huff. Case closed.The pokies.net
Player says they have been waiting a week for their withdrawal.
Comments
Player says they have been waiting a week for their withdrawal.Solution
Player stopped responding to us. Case closed.PlayOJO Casino
The player reported that they were having trouble getting paid due to casino errors.
Comments
The player reported that they were having trouble getting paid due to casino errors.Solution
The casino looked into the matter and reported that they had in fact made mistakes and been wrong about the player's payments. The player was paid but they'd already decided to leave the casino. Case closed.Sportbet.one
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".
Comments
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".Solution
Issue closed at player's request.SpinCasino
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still...
Comments
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".Solution
Unfortunately, this casino refuses to discuss player cases with third parties. The player has no choice but to follow the Complaints procedure given in the Terms. Unfortunately that means "case closed" here at Casinomeister.PokerStars
Player says they are having huge dificulty with a deposit gone wrong.
Comments
Player says they are having huge dificulty with a deposit gone wrong.Solution
Pokerstars refused to discuss this player's case, as they always do. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Thepokies.net
Player says they have been waiting days for their payment.
Comments
Player says they have been waiting days for their payment.Solution
Player reported payment received. Case closed.All British Casino
Responsible Gambling issue.
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Responsible Gambling issue.Solution
Due to the complexity of the issue we referred the player to the casino's designated ADR. Case closed.Big5Casino
Player says they have been waiting 6 moths for their payment.
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Player says they have been waiting 6 moths for their payment.Solution
Aside from promises to "report back to you as soon as we receive further information" we've had nothing further from the casino. They've repeatedly made promises of "payment coming" to the player yet nothing is received. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints and effectively confiscating balances through inaction and failure to pay.Mr Green Casino
Player reports they are having withdrawal issues.
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Player reports they are having withdrawal issues.Solution
Unfortunately, we are unable to accept this case as MrGreen refuse to discuss player cases with third parties. There is a Casinomeister Warning already posted reagarding them.FreshBet
Responsible gambling issue.
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Responsible gambling issue.Solution
The casino offered no response to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Betmgm/Leovegas
Player is having difficulty receiving payment.
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Player is having difficulty receiving payment.Solution
Player reports that they have been paid.CasinoBrango
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to...
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Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.Solution
Player reports they have been paid.RoyalOak
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the...
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Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".Solution
No response of any kind from RoyalOak. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.BVX
Player says they have been waiting a week for their deposit to appear in their account.
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Player says they have been waiting a week for their deposit to appear in their account.Solution
Player stopped responding to us. Case closedbet365 Casino
Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
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Player claims that their mother died with an unresolved balance and they are trying to reclaim that.Solution
An issue like this will require the player to deal with the casino directly, case closed.Scoobybet
Player says their account has been disabled, their winnings not paid and the casino is not responding.
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Player says their account has been disabled, their winnings not paid and the casino is not responding.Solution
The player chose to pursue their case elsewhere, case closed.888 Casino
Player says they are unable to withdraw due to an "investigation".
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Player says they are unable to withdraw due to an "investigation".Solution
As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.PlayJango Casino
Player says they have been trying to pass SOW for over a week.
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Player says they have been trying to pass SOW for over a week.Solution
Player reports being paid.LeoVegas Casino
Player says they have been waiting (with a locked account) over a month and a half to be verified.
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Player says they have been waiting (with a locked account) over a month and a half to be verified.Solution
The player's account issues were resolved without comment. Case closed.MagicWin
Player says they have been waiting over a month for their payment.
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Player says they have been waiting over a month for their payment.Solution
Player did not respond to us. Case closed as per PAB procedures.PlayOJO Casino
Player says they have been waiting 11 days for their payment.
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Player says they have been waiting 11 days for their payment.Solution
Player reports being paid in full.Posh Casino
Player says they have been waiting 3 weeks for payment.
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Player says they have been waiting 3 weeks for payment.Solution
Player has decided to spend their balance.Posh Casino
Player reported excessive delays in payment of withdrawals, promises repeatedly made but never fulfilled.
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Player reported excessive delays in payment of withdrawals, promises repeatedly made but never fulfilled.Solution
It took 3 months but the player finally received what was owed. Case closed.LuckyCasino
Self-exclusion issue.
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Self-exclusion issue.Solution
The casino gave no reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Casino Extreme
Player says they have been waiting over a week for verification.
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Player says they have been waiting over a week for verification.Solution
Case closed as the player did not respond to us and appears to have abandoned their PAB complaint.888 Casino
Player says withdrawal "rejected".
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Player says withdrawal "rejected".Solution
Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.SlotsRoom
Player having difficulty with a bonus.
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Player having difficulty with a bonus.Solution
The casino showed that the player had taken multiple Welcome Bonus offers in violation of the Terms. The player was unavailable for comment. Case closed.Frumzi
Responsible gaming issue.
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Responsible gaming issue.Solution
There was no response from the casino: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.Slot Madness Casino
Player submitted a duplicate of a previous PAB.
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Player submitted a duplicate of a previous PAB.Solution
Closed -- duplicate.HouseOfSpins
Player says they have been waiting for two months for their payments and now the casino has closed their account.
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Player says they have been waiting for two months for their payments and now the casino has closed their account.Solution
The casino has been totally unresponsive to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.CasinoBrango
Player has been waiting over a week for their account to be verified.
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Player has been waiting over a week for their account to be verified.Solution
Player did not respond to us -- case closed.Neonixcasino
Player says their winnings were confiscated for breaking Terms.
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Player says their winnings were confiscated for breaking Terms.Solution
No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.SlotMadness
Solution
We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.PlayOJO Casino
Player having a technical issue with the casino site.
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Player having a technical issue with the casino site.Solution
----Unibet Casino
Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction...
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Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.Solution
The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.Unibet Casino
Player submitted 2 PABs for the same issue.
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Player submitted 2 PABs for the same issue.Solution
Duplicate, closed.