Online Casino Complaints Summary 2024
Last updated: 09/04/2025
Our Best Year for Money Returned to Players: 2023 - €1.2 million
614
All tickets
17
In Progress
215
Resolved
382
Closed
0
Cancelled
Player says that despite their withdrawal being approved over a month ago, they still have not received payment.
Jurisdiction:
Stumla
Player says that the casino asked them to deposit in order to withdraw; but when they did, the casino asked them to make a second deposit and then their account was closed.
Jurisdiction:
1xbit
Player says that they were unable to withdraw and their account was closed with the casino claiming "an unspecified rule violation".
Jurisdiction:
Celebrino
Self-exclusions issue.
Jurisdiction:
YeboCasino
Responsible gambling issue.
Jurisdiction:
1win
Player says that they have been locked out of their account -- with the casino claiming a Terms violation -- and so are unable to withdraw their balance.
Jurisdiction:
Player says that they have been struggling with SOW checks for a week.
Jurisdiction:
Vauhdikas
Player says that after first claiming a technical error, the casino has now confiscated their winnings asserting a Terms violation.
Jurisdiction:
Sportbet.one
Responsible gaming issue.
Jurisdiction:
Winlegends
Player says that a chosen bonus was never received.
Jurisdiction:
VelvetSpins
Player says that their account was closed after their withdrawal was approved.
Jurisdiction:
ElegantSpins
Player says that when they tried to withdraw their jackpot winnings, the casino confiscated them saying "my winnings weren't real".
Jurisdiction:
RichPalms
Player says that they are not happy with the payment schedule at the casino.
Jurisdiction:
Astralwin
Player says that after a rather large win, they were asked to make a deposit in order to withdraw.
Jurisdiction:
1xbit
Unknown. Player did not provide issue description in English and submitted two identical PABs.
Jurisdiction:
Tony bet
Player says that their balance was confiscated with the casino claiming a Terms violation.
Jurisdiction:
Luxury Casino - Casino Rewards
Player says that they were treated unfairly by the casino.
Jurisdiction:
ElectricWins
Player says that despite being verified, they are having difficulty withdrawing.
Jurisdiction:
Roobet
Player says that they were allowed to play from a restricted country.
Jurisdiction:
Player says that that they have been waiting over a month for payment.
Jurisdiction:
cbet.gg
Player says that they have been waiting 10 days for their withdrawal.
Jurisdiction:
Player says that they have been waiting over a month for their payments.
Jurisdiction:
Cashwin
Player is having difficulty withdrawing?
Jurisdiction:
Player claims that casino changed the Terms while they were using the Bonus.
Jurisdiction:
AHTIGames
Self-exclusions issue.
Jurisdiction:
Betplay.io
Self-exclusions issue.
Jurisdiction:
DelOroCasino
Player says their account balance of £12,210 was seized, with the casino claiming fraud; according to the player “what they are saying doesn't make sense".
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Player is having difficulties passing SOW checks and with lengthy reply times from the casino.
Jurisdiction:
RagingBullCasino
Player says that they have been waiting two and a half weeks for their withdrawal to be approved.
Jurisdiction:
LuckyLegends
Player says the casino's Terms do not state what the casino claims as a reason for denying their withdrawal.
Jurisdiction:
diamond reels
Player says that they thought the max cashout for a bonus was higher but they are unable to find the rules for it on the casino's website.
Jurisdiction:
onestepcasino
Player says that the casino confiscated their winnings, claiming a Terms violation.
Jurisdiction:
Ggbet
Player says that casino claims they have made the payment, but the player says they have not received it.
Jurisdiction:
RagingBullSlots
Player says that they have been waiting just under a month for their payment to be approved.
Jurisdiction:
Player says that they have not yet received their prize for a tournament that ended over a month ago.
Jurisdiction:
SunriseSlots
Player says that they have been waiting two and a half weeks (as of submission date) for their payment.
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Player says that they have been waiting over a month for their payment.
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Player reports unauthorised charges and would like casino to look into it.
Jurisdiction:
DoctorSpins
Self-exclusions issue.
Jurisdiction:
abdelkrim
Self-exclusions issue.
Jurisdiction:
B-bets
Player is having difficulty withdrawing.
Jurisdiction:
Lottoland Uk
Player says that they have been locked out of their account and so are unable to access their balance.
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After a win, the player is concerned about a payment schedule.
Jurisdiction:
Dexterbet
Player says that the casino has been down for two weeks and is not responding to emails, so they are unable to access their balance.
Jurisdiction:
PriveCasino
Self-exclusions issue.
Jurisdiction:
GG.BET
Player says that their account was closed without explanation.
Jurisdiction:
RubySlots
Player is having difficulty withdrawing.
Jurisdiction:
LIONSPIN
Player continues to ignore the PAB Rules in spite of repeated warnings.
Jurisdiction:
booms.bet
Player says that after depositing, their account was blocked and the casino is unresponsive.
Jurisdiction:
lemon.casino
Player says that the casino confiscated their funds for an alleged breach of Terms while the player feels the Terms say their winnings should simply be "recalculated".
Jurisdiction:
Rollbit
Player says: "For weeks now, I have been unable to access my bets or withdraw my funds."
Jurisdiction:
rollbit
Unknown.
Jurisdiction:
Spinsy
Player is having difficulty withdrawing.
Jurisdiction:
MemoCasino
Player says that they are being allowed to register, deposit and play despite being from a restricted country
Jurisdiction:
Mr.bet
Player says they cannot pass verification.
Jurisdiction:
PoshCasino
Player says that payment is over a week overdue.
Jurisdiction:
Golden Lion
Player says they have been trying to withdraw for six months.
Jurisdiction:
Mammonacasino
Self-exclusions issue.
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Player says that despite being verified and previous withdrawals, they are having difficulty withdrawing.
Jurisdiction:
Self-exclusions issue.
Jurisdiction:
GGBET
Player says that despite being verified, aftter their withdrawal request they are undergoing "additional verifications".
Jurisdiction:
GGbet
Unknown. Player has yet to provide a description of their issue.
Jurisdiction:
nationalbet.co
Player says that after depositing their account was closed and they are unable to access their balance.
Jurisdiction:
Tsars
Player says they feel the casino is unnecessarily delaying their payment.
Jurisdiction:
Betplay.io
Player says that they would like a refund due to a malfunction during game play.
Jurisdiction:
Svenplay
Player says that the casino rejected their withdrawal claiming a Terms violation.
Jurisdiction:
N/A
Player had a general question about gaming in the Netherlands.
Jurisdiction:
InstaSpin
Self-exclusion issue.
Jurisdiction:
InstantCasino
Self-exclusions issue.
Jurisdiction:
Betzard
Self-exclusions issue.
Jurisdiction:
Slot Madness
Player says that at the time of submitting this, they have been waiting over 12 business days for their withdrawal.
Jurisdiction:
1Red
Player says that they were allowed to play from a restricted country.
Jurisdiction:
BetMGM UK
Player says that it has been a week since their account was "suspended due to verification checks".
Jurisdiction:
Parimatch
Player says that bonus winnings were not calculated according to promotion Terms.
Jurisdiction:
Ruby Slots
Player says that their payment has been pending for 7 weeks.
Jurisdiction:
Bigwins
Player is having difficulty withdrawing.
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Lucky Hippo
Player says that despite being verified, they have been waiting over 3 weeks for their payment.
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Player says their account was closed and the casino is unresponsive.
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NeptunePlay
Player said they deposited, got a series of error messages, then tried to withdraw but their account was blocked.
Jurisdiction:
LuckyCircusCasino
Player says that the maximum payout for the bonus they accepted was "not in the bonus terms and conditions or in the bonus email" so they do not feel it was fair that their winnings above that maximum were confiscated.
Jurisdiction:
LuckyLegends
Player says that their withdrawal was split in two and only one half was approved and that the casino claimed that this would make payment faster. One month later, the player says they have not received any payments.
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HotstreaksCasino
Player says that despite being verified, their winnings were confiscated when they attempted to withdraw.
Jurisdiction:
CasinoBrango
Player says that their withdrawal request was denied.
Jurisdiction:
Fatfruit
Player is having difficulty with Source of Wealth.
Jurisdiction:
CoolCatCasino
Player says that their withdrawal has been pending for a month and a half.
Jurisdiction:
Dafabet
Player claims that they were allowed to play while under-aged.
Jurisdiction:
FSWin
Apparently a casino representative got lost and filed a PAB instead of requesting rep status.
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Player says that they were locked out of their account and unable to withdraw with the casino claiming that the bonus was already claimed by someone in their household.
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Player says that they were locked out of their account and are unable to access their balance.
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Player says that they have been trying to get through SOW for over a week and that they are eager to withdraw.
Jurisdiction:
WooCasino
Player says that casino said they have broken bonus Terms and closed their account effectively confiscating their winnings.
Jurisdiction:
SunriseSlots
Player says that despite being approved, they have been waiting nearly two months for a payment.
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Player says that despite being verified, they have been waiting 2 weeks for payment.
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Player says that they have been waiting over a month for payment.
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SunriseSlots
Player says that they have been waiting one month for one payment and two weeks for another.
Jurisdiction:
Coolcat
Player feels the delays in approving their documents is unreasonable.
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Player says that their winnings were confiscated for breaking bonus Terms. They would like the casino to allow them to withdraw anyway.
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Player says that they accidentally deposited to a second account and would like a refund.
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Player reported that the casino was continuing to email them even after they had self-excluded, closed their account and repeatedly requested no further contact.
Jurisdiction:
Hollywoodbets
Responsible gambling issue.
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Player says that they are having difficulty with the SOW process.
Jurisdiction:
VulkanVegas
Player says that the casino claims to have been investigating their deposit for the last two weeks.
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Player says that despite previous successful withdrawals, now: "when i click on the withdraw button it just says 'Withdrawals have been disabled.'"
Jurisdiction:
Primebetcasino
Player says that the casino informed them if they wished to withdraw, they needed to make a deposit.
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Player says that they have been waiting over three months for payment.
Jurisdiction:
Betplays
Player says that they have not received the expected reward for depositing and winning a tournament.
Jurisdiction:
Bluefoxcasino
Player says that game keeps crashing and the casino has told them to "wait".
Jurisdiction:
Crypto-games
Player is unable to withdraw.
Jurisdiction:
Player says that their account was closed and they are unable to access their balance.
Jurisdiction:
Coinbets777
Player is having difficulty withdrawing after a promotion.
Jurisdiction:
Goralbet
Player claims that they were allowed to play while under-aged.
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Player says that despite submitting all requested documents, they are unable to withdraw.
Jurisdiction:
goldenlion.bet
Player says they have been waiting for payment for over a year.
Jurisdiction:
Deloro
A dispute regarding non-payment of cashback on losses.
Jurisdiction:
Kingamo
Player claims that they were allowed to play while under-aged.
Jurisdiction:
Interwetten
Player says their account has been closed and they are unable to access their balance.
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Player says that their account has been locked and they are now having difficulty getting their documents approved.
Jurisdiction:
JohnVegas
Player says that casino claimed they were using a VPN which is a violation of their Terms.
Jurisdiction:
LuckyOnesCasino
Player says that they have been waiting five days for payment and the casino is unresponsive.
Jurisdiction:
YbetsCasino
Player is having difficulty withdrawing.
Jurisdiction:
Player says that the casino "did not pay my winnigs and blocked my account".
Jurisdiction:
Malinacasino
Self-exclusions issue.
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Player says that the casino claims they were already paid while the player says they were not.
Jurisdiction:
Interwetten
Player says that their account was blocked and they cannot access their balance.
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Player says that they are having difficulty withdrawing and not receiving a reply from customer service.
Jurisdiction:
MRBET
Player says that their account was closed and their balance "not returned" to them.
Jurisdiction:
Cosmobet
Player says that their winnings were confiscated with the casino claiming a Terms violation.
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Player says that their account was closed and now they are unable to access their balance.
Jurisdiction:
Tipico
Player says that the casino closed their account and did not return their deposit.
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Player says that their account was closed and they have been unable to access their balance.
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Player says that "They blocked my account and only gave me half of the deposit".
Jurisdiction:
888sport.ro
The player did not provide an issue summary in English.
Jurisdiction:
Player says that their account was closed leaving them unable to access their balance.
Jurisdiction:
Cashpoint
Player says that after winning their account was closed so they have not been able to access their balance.
Jurisdiction:
Heyspin
Player says that they have been waiting over a week for payment.
Jurisdiction:
Ninewin
Player is having difficulty withdrawing.
Jurisdiction:
Cashpoint
Player says that their account was blocked five months ago leaving them unable to access their balance.
Jurisdiction:
Player says that after submitting documents, their account was closed and now they are not able to access their balance.
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Player says that despite being verified, their account was blocked and they have been waiting four months for a response from the casino.
Jurisdiction:
StarSportsBet
Self-exclusions issue.
Jurisdiction:
GrandSlotsPalace
Player is having difficulty withdrawing.
Jurisdiction:
GoldenBet
Player says that their winnings were confiscated with the casino claiming they had multiple accounts.
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Player says that despite being verified, their withdrawal request has been met with an additional document request that they say doesn't apply.
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Player says that their withdrawal has been pending for a month and a half.
Jurisdiction:
Pin-UpCasino
Player says that they have not received their prize money.
Jurisdiction:
Duelz
Player says that despite being verified, the casino has now closed their account claiming they had multiple accounts.
Jurisdiction:
Syndicate
Player says that they are having difficulty with KYC: documents said to be acceptable were not and others "pending longer than provided timeframe".
Jurisdiction:
Winmaker
Player says that their winnings have been voided with the casino claiming a bonus Terms violation.
Jurisdiction:
24Casino
Self-exclusions issue.
Jurisdiction:
SlotoWorld
Player says that they have been trying to get their account verified for two weeks.
Jurisdiction:
YabbyCasino
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Jurisdiction:
Buusti Kasino
Player says that their winnings were confiscated with the casino claiming their country was restricted.
Jurisdiction:
BetAndYou
Self-exclusions issue.
Jurisdiction:
LuckySpins
Self-exclusions issue.
Jurisdiction:
Suprabets
Player says that their account was closed 3 months ago with the casino claiming a Terms violation. The player is challenging this.
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Player says that their winnings were confiscated with the casino claiming a bonus Terms violation.
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Player says that the casino is not fulfilling their marketing promises.
Jurisdiction:
sportbet.one
Player says that their winnings were confiscated with the casino claiming a Terms violation.
Jurisdiction:
Ninewin
Player says that their account has been blocked and they are unable to withdraw.
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Player says that they are unable to provide information requested by casino for verification.
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Player says that despite going through the verification process successfully, they have been unable to withdraw.
Jurisdiction:
NewFunClub
Player says that the casino they had an account with merged into another and they are having difficulty with transfer of their account to the new casino.
Jurisdiction:
KatsCasino
Player says that after "Vegas Rush Casino merged into Kat's Casino" 15 months ago, they are still waiting for their withdrawal.
Jurisdiction:
Casinohuone
Self-exclusions issue.
Jurisdiction:
SunriseSlots
Player says tht their withdrawal still hasn't been approved after over two weeks.
Jurisdiction:
21.co.uk
Self-exclusions issue.
Jurisdiction:
SunriseSlots
Player says that they have been waiting over five months for their payments.
Jurisdiction:
Tiptopbingo
Player says that they are having difficulty withdrawing after using a third-party deposit method.
Jurisdiction:
GrandSlotsPalace
Player says that they were asked to deposit $50 in order to withdraw, they did so but still haven't been paid.
Jurisdiction:
SpringbokCasino
Player says that they submitted their documents 10 days ago and haven't been approved yet despite the advertised 3-5 days.
Jurisdiction:
Raketti
Responsible gambling issue.
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Player says that they submitted a withdrawal request and the documents asked for but have heard nothing further from the casino.
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Player says that they have been waiting but after 30 hours, their withdrawal is still marked "pending".
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Player says that they have been waiting over a week for payment.
Jurisdiction:
SunriseSlots
Despite being approved, the player has been waiting a month and a half for payment.
Jurisdiction:
Spinland.bet
Player says they’ve been cheated by this site, has seen they make fake license claims, wants to warn other players.
Jurisdiction:
Tournaverse
Player is having difficulty withdrawing.
Jurisdiction:
WooCasino
Player says that despite being verified, when they requested a withdrawal their winnings were confiscated and their account locked.
Jurisdiction:
Genieplay Casino
Player says that two thirds "of my winnings were lost due to technical issues".
Jurisdiction:
Big5Casino
Player says that despite their withdrawal being "processed" they never received it.
Jurisdiction:
Lolly-Bet
Player says that they have being trying to withdraw, without success, for two weeks.
Jurisdiction:
BarzCasino
Player says that they requested a withdrawal and despsite their documents being approved, their winnings were "confiscated and deposits refunded without an explanation".
Jurisdiction:
Rabona
Self-exclusions issue.
Jurisdiction:
Sunriseslots
Player says that they have been waiting four months for their payment.
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Player says that "when I was almost meeting the wager requirement, they prevented me from playing the bonus".
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Player says that they have been waiting a month for their payment.
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The player believes the casino recently changed its deposit rules and that has messed-up their budgeting.
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Player says that despite being verified, they have been waiting over two weeks for their payment.
Jurisdiction:
-
Player has been banned across the Dama network and wants to know why. Dama has invited him to file this complaint so that we can discuss some of the details related to his case.
Jurisdiction:
Blockbets
Player says that the casino refuses to pay citing a breach of Terms.
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Player says that their account was "disabled" leaving their balance inaccessible.
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Player says that they have been waiting weeks for their payment.
Jurisdiction:
SunriseCasino
Player says that they have been waiting for months for their payment.
Jurisdiction:
SunriseSlots
Player says that they have been waiting weeks for their payments.
Jurisdiction:
PlayzillaCasino
Player says they are not able to withdraw their balance.
Jurisdiction:
LuckyOnesCasino
Player says that they have "not been able to cashout for 3 weeks from this casino".
Jurisdiction:
ChumbaCasino
This appears to be a sweepstakes website calling itself a casino. We do not handle sweepstakes issues as this is beyond the scope of our service.
Jurisdiction:
Parimatch
Player says that their entire balance was confiscated and their account blocked -- and they have no idea why.
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Player says that they have been waiting for their withdrawal; the casino has informed us that the player's account is under review.
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Player says that they have been waiting over a month for payment.
Jurisdiction:
Betsolino
Player says that despite being verified, they have been waiting over 2 months for their withdrawal payment.
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Player is unclear on what documents the casino needs from them.
Jurisdiction:
Coolbet
Self-exclusions issue.
Jurisdiction:
Euteller
Self-exclusions issue.
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Player deposited a cheque that was “returned” shortly thereafter.
Jurisdiction:
Vinneri/Winningroom
Self-exclusions issue.
Jurisdiction:
goldenlion2.bet
Player says that they waited the obligatory 21 business days but still hasn't received their payment.
Jurisdiction:
KingdomCasino
Player says that after winning a large amount with a bonus, the majority of the winnings were confiscated and "all future winnings are capped at €1,000 after using any bonus".
Jurisdiction:
LuckyLegends
Player is having difficulty withdrawing.
Jurisdiction:
21.co.uk
Player says that despite being verified, their account is under review and their withdrawal is on hold.
Jurisdiction:
Vave
Self-exclusions issue.
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Player claims they had multiple accounts because the casino had multiple ads.
Jurisdiction:
SunriseSlots
Player says casino has passed their own "timeframe for payout".
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Player says after using a bonus and despite providing all requested documents, their withdrawal was cancelled and they were asked to deposit.
Jurisdiction:
SunriseSlots
Player says they submitted a request for a withdrawal well over two weeks ago and still has not been paid.
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Player says casino refuses to pay the full amount of their withdrawal.
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Player says that they have been waiting two and a half months and one and a half month respectively for two payments.
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Player says that despite being verified, they have been waiting a month for their withdrawal.
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Player says that the casino has "miss leading [sic] bonus structure and customer services".
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Player says that despite their withdrawal being approved two months ago, they have not yet been paid.
Jurisdiction:
Boomerang-bet
Player would like their deposit returned because "Fraud happened on my account".
Jurisdiction:
Immerion
Responsible gambling issue.
Jurisdiction:
SunriseSlots
Player says that they have been waiting 23 business days for their withdrawal.
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Player says: "BC GAME locked my account on 2 june. because i submit my fathers name utility bill".
Jurisdiction:
Ninewin
Player is having difficulty withdrawing.
Jurisdiction:
LuckyMax
Player says "I have been trying to make a withdrawal from Lucky Max casino for over a week now".
Jurisdiction:
Magicalvegas
Player says that their win was not credited to their account.
Jurisdiction:
Liberogioco
Responsible gambling issue.
Jurisdiction:
InstantCasino
Responsible gambling issue.
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Player says that their winning were confiscated with the casino claiming a Terms violation.
Jurisdiction:
Spinbet
Player’s winnings from a malfunctioning game were confiscated, player believes legitimate winnings were included in the confiscation without justification.
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Player says that they have been waiting over a week for their payment.
Jurisdiction:
BetoBet
Player says that despite being verified, they have been waiting over a week for payment.
Jurisdiction:
KinghillsCasino
Player says the casino "couldnt wait for my photo id", returned their deposit and closed their account.
Jurisdiction:
JustCasino
Player claiming refund because they used a Curaçao casino that (obviously) isn’t licensed in their home country.
Jurisdiction:
VegasSpins
Player says that their account was closed that despite submitting all the documents asked for, it was not re-opened and their withdrawal was not paid.
Jurisdiction:
Galaxyspins
Player says that they have been waiting a month and a half for payment.
Jurisdiction:
Donbet / Goldenbet
Self-exclusions issue.
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Player says that even though their country is not on the restricted list, the casino told them "not sure if [player's country] is allowed to cashout".
Jurisdiction:
Bettheline.ag
Player says that they won additional funds, while casino says that they lost their entire balance.
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Player says they have a list of approved payments going back two months -- but they have not been paid.
Jurisdiction:
Rolletto
Self-exclusion issue.
Jurisdiction:
Spinsup
Player says that despite being verified, they have been unable to withdraw -- withdrawals are repeatedly rejected within 2-3 days.
Jurisdiction:
WOLFBET
Player claims they were underage when they lost money at this casino and would like their deposits returned.
Jurisdiction:
TGCasino
Player says their withdrawal is "under review" and despite chats and sending emails, they are unable to get more information.
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Player says their winnings were confiscated and their account was closed with the casino claiming fraud and Terms violations.
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Player says that despite submitting all their SOW documents, their withdrawal is still "pending".
Jurisdiction:
GoldenChipsCasino
Player says that despite being verified, the casino has repeatedly requested that they deposit more in order to withdraw.
Jurisdiction:
ThePhoneCasino
Player feels the casino is stalling their payments.
Jurisdiction:
KongCasino
Player says that despite being verified, they are having difficulty withdrawing due to available payment methods.
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Player says withdrawal reversed over "reversed over a small technicality".
Jurisdiction:
GrandSlotPalace
Player says they've been waiting months for payment and were told to deposit more to expedite their payment.
Jurisdiction:
DingDingDing
Player says that despite being verified over a week ago, they still haven't been paid.
Jurisdiction:
Player says: "I do not think a timeline of 2-4 weeks is acceptable for a refund".
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Player would like the next in a series of payments to be approved and paid.
Jurisdiction:
MRQ CASINO
Player says: "Having trouble withdrawing funds from my account".
Jurisdiction:
LuckyOwlClub
Player has been waiting over 5 months for their payment.
Jurisdiction:
LegendPlay
Player has been waiting over a week for their payment.
Jurisdiction:
Tournaverse
Player says that despite being verifed, they have been waiting two and a half weeks for payment.
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Player would like to recieve their withdrawal in "timely payments" instead of drawn out over a longer period of time.
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Player says the casino has confiscated an amount from their balance citing a Terms violation.
Jurisdiction:
Gentlemanjim.bet
Player says that after the casino allowed them to deposit repeatedly, their account was closed "due to a buisness decsion".
Jurisdiction:
PolestarCasino
Self-exclusion issue.
Jurisdiction:
boomerang-bet
Player says their account was closed and they want a refund.
Jurisdiction:
Betfoxx
Betfoxx accused the player of fraud and “betting irregularities” and confiscated their €8000 balance.
Jurisdiction:
24Casino
Player is concerned over the delay in document verification as they have a time-limited bonus.
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Player says that despite "escalations" they have been waiting weeks for payment.
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Player says they are not able to provide the document the casino requires.
Jurisdiction:
SpinGenie
Player is having difficulty with the KYC process.
Jurisdiction:
RokuBet
Self-exclusion issue.
Jurisdiction:
Lalabet
Player says they have been waiting for two weeks for a promised refund.
Jurisdiction:
cryptoleo
Player claims they were allowed to register, passed KYC with their passport but when they placed second in a tournament they were told "restricted country, winnings denied".
Jurisdiction:
Player had a significant win at Genting that they were having trouble withdrawing.
Jurisdiction:
Sunrise Slots
Player says they've been waiting for payment for a month.
Jurisdiction:
LuckyDreams
Player is having difficulty withdrawing due issues with payment methods.
Jurisdiction:
Player says that despite repeated promises of "escalation", they have been waiting for their payment for over a month.
Jurisdiction:
Sportbet.one
Self-exclusion issue.
Jurisdiction:
Sportbet.one
See Comments.
Jurisdiction:
Ninewin
Player says that despite being made a VIP, their account was "abruptly closed" due to their location. Player feels they should have all their deposits refunded.
Jurisdiction:
SunriseSlots
Player says that despite their withdrawal being approved and the issue being repeatedly "escalated" by support, they have been waiting over a month for payment.
Jurisdiction:
Betmaster
Player says that despite providing all the required documents, they cannot withdraw.
Jurisdiction:
Player says they have been waiting two days for their withdrawal despite being verified.
Jurisdiction:
FaucetPay
Player says about their crypto payment: "the money went to another address".
Jurisdiction:
SuperBet
Player says the casino "took my money and closed my account for nothing".
Jurisdiction:
Pgok.bet
Player won't comply with the PAB rules.
Jurisdiction:
Player says their winnings were confiscated with the casino claiming they broke the Terms of the bonus.
Jurisdiction:
Player says they are unable to provide the document the casino is asking for.
Jurisdiction:
IncognitoCasino
Player says: "They declined my withdrawal, closed my account and refused to give me my deposits back."
Jurisdiction:
MyDreamsCasino
Player says that despite sending in all the required documents, their withdrawal is still pending.
Jurisdiction:
Player says they have been waiting over three weeks for payment.
Jurisdiction:
RagingBullSlots
Player says they've been waiting over five weeks for their payment.
Jurisdiction:
Duckyluck
Player says they have been waiting nearly a month for their payment.
Jurisdiction:
BetPanda.io
Self-exclusion issue.
Jurisdiction:
ExciteWin
Responsible gambling issue.
Jurisdiction:
Player says that despite their documents being accepted for a withdrawal, 3 different customer agents have requested some of the same documents and others. Player says "requests are already excessive & a security issue".
Jurisdiction:
Wolfycasino
Self-exclusion issue.
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High5Casino
Player says that a game did not pay out their winnings and when they complained to the casino, the casino allegedly replied that: "there is nothing they can do, it was a glitch in the game".
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Moonwin
Self-exclusion issue.
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The player made a mistake depositing crypto, but has been waiting 2 weeks for it to be corrected -- despite being a long-time VIP.
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x7casino
Player says casino confiscated one of their withdrawals and said they would be closing their account after "an internal investigation".
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Player says they are trying to withdraw so they can close their account but that their documents are being rejected.
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Player says: "Casino will not process withdrawal and zero communication from support".
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0x.bet
Player says they have been waiting 5 days for their "approved" withdrawal.
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Duplicate PAB, the player is asking for their original case to be reopened.
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Player said that during gameplay they: "lost my balance and my bonus with over 50 free spins".
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Flipwager
Player says they do not understand why their balance was confiscated and their account closed.
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LuckyLegends
Player is trying to claim winnings derived from a deposit the casino claims was never received.
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Greatwin
Player feels the withdrawal limits are too limiting.
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WooCasino
Player says they are having difficulties withdrawing.
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MonopolyCasino
Player says: "I do not hold an account with this company and my card has been used fraudulently".
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Player said they were unable to withdraw and their balance was confiscated with the casino claiming a chargeback.
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Hoover Casino
testing that brand new users can create PABs without restrictions
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Player says that after requesting a withdrawal and getting verified yesterday, they still have not been paid 24 hours later.
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Player is having trouble getting a refund that Stake mistakenly sent to the wrong crypto address
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Responsible gambling issue: player is asking for a settlement prior to taking legal action, citing local legal precedent as reason(s) for the casino to accept their offer.
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Player says they have been waiting just under 3 months for payment.
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CasinoTogether
Player says their balance was confiscated after their first withdrawal with the casino accusing them of using "strategies and systems when playing".
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Player says that after accepting the welcome offer, making a very small deposit, and submitting documents for verification, they are now being asked for multiple SOW documents in order to withdraw less than £10.
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kas.casino
Player says casino not honouring promo email.
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Limitless
Player is having difficulty withdrawing after using a bonus.
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Sunriseslots
Player says that despite their withdrawal being approved a month ago, they have not yet received payment.
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LunaCasino
Player says "the casino has declined the withdrawal due to exceeding the max bet".
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Playmillion
Player says their withdrawal was rejected and that despite submitting all document then requested by the casino, they have not heard back after 48 hours.
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Ninewin
Player says after first withdrawal of a large win, their account was suspended and they were no longer allowed to withdraw.
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BetUK
Player says they have spent a month trying to get verified and finally closed their account in frustration. They would like their deposit back.
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Ninewin
Player says: "They won’t payout and cancelled my account."
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Draftkings
Player says there is a glitch in one of the games at the casino.
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Sunrise casino
Player is having difficulty withdrawing.
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SunriseSlots
Player says they have been waiting for payment since August 2023.
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GoldenBet
Self-exclusion issue.
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Player said payment was supposed to be last week but now the casino has repeatedly told them they would escalate the issue and to check back in two or three days.
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1xslots
The player's complaint was primarily focused on claims that the casino was criminal operation with broken and unfair games.
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Player says they have been waiting over three months for their withdrawal despite the casino saying their issue had been escalated 9 times.
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Player says they have a problem with their withdrawal but the casino's email doesn't work, while the chat is automated and not helpful.
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Metaspins
Player says their account has been blocked due to issues with their citizenship/country of residence.
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PowerupCasino
Player says their balance has been confiscated and their account closed with the casino claiming a breach in Terms.
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Player has been waiting just under two month for payment, despite being a VIP.
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LuckyLuxe
Self-exclusion issue.
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Player has lost access to their account while trying to pursue claims against the casino for Responsible Gambling failures.
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Justbit
Player says they were blocked from their account with the casino claiming they were playing from a prohibited country.
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Bets.io
Player says "crypto sent to wrong address".
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Player says they have been waiting over two weeks for their withdrawal and email support only replies that "they are busy and will get back to me".
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Luckland
Player says they have been unable to withdraw, the casino claimed it was due to a bonus that expired months earlier and now their account is blocked.
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500Casino
Self-exclusion issue.
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Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.
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Player says they have been waiting over a month for their withdrawal.
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The player says they accidentally deposited and now they would like that money returned.
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Player says a bonus was forced on there account, they could not remove it and when they won a jackpot, the casino claimed the win did not appear in their system.
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UncutGems
Player said that despite depositing and winning, they were unable to withdraw.
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Golden Star Casino
Player ignored the PAB Rules and gave us no information on their case.
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Sgcasino
Player says the casino disabled their account "without any reason" two months ago.
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SpinSamurai
Player said that they have not been paid their withdrawal after a week.
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Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.
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GrandSlotPalace
Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they did not receive their withdrawal.
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Player says they were offered free spins, required to deposit in order to verify their account, then told they had used too many free spins so their winnings were confiscated and they could not withdraw their deposit.
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"Unwinnable games ... Nonexistent bonuses ... VIP hosts are chatbots ... 0 recourse for players ..."
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Player says casino refuses to pay them claiming a Terms violation on a bonus.
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"I’m supposed to receive cash back but never ever had received a penny"
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ZumoSpin
Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.
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Player says their account was closed without being verified and they are now unable to access their balance.
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Goldenbet
Responsible gambling issue.
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Player says they are unable to sign into their account as there is a risk assessment in progress.
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SpinGenie
Player says their SOW documents have been under review for a month and that support is "all bots, no live agents".
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Kingamo
Self-exclusion issue: the player had self-excluded at one casino but was allowed to register and play at other brands in the casino group.
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Boomcasino
Player says they want their deposit returned as the casino's licensing is misrepresented.
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Player says they have been waiting nearly a month for a withdrawal to be approved.
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SpinSpirit
Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch market and accepted their bets in violation of Dutch law.
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Player feels the length of time to process their documents is excessive.
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Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.
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Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to play casino games as a pre-requisite to withdrawing their sportsbetting profits.
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Scorpion
Unclear.
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Jungliwin
Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.
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Slotshammer
After depositing, player discovered that the casino is not licensed in their country.
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Player is having difficulty providing documents for account verification.
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StardaCasino
Self-exclusion issue.
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SpinsBro
Player claims "KYC impossible" as they are repeatedly asked for the same documents.
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Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.
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Player says they are having difficulty depositing and withdrawing.
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Kinghills
Player is having difficulty withdrawing their winnings.
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Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live chat."
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Player says they have not been allowed to withdraw their balance as they are in a restricted country.
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Spincity
Player says their withdrawal has disappeared from pending and they are not able to contact the casino.
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GrandSlotPalace
Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told they had to "wait in line with the other regular members". They have been waiting 8 days now.
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Goldenbet
Self-exclusion issue.
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vave.com
Responsible gaming issue.
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BetonRed
Player says their winning were confiscated but the Terms on the website in their language did not include the limitations cited by the casino.
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Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat and no response to emails.
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Rollers.io
Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says they did not notice a bonus which was credited to their account automatically.
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Player says they placed in a tournament but did not receive their prize or their free spins.
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Player says the casino is "is refusing to pay".
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Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".
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Katsubet
Player claimed the casino had improperly handled the bonus codes they used to play.
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NineWin
Player says they are having technical difficulties with the verification procedure.
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An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.
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Qassino
Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded to them in 3 weeks.
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Casinobello
Player says their winnings have been confiscated, with the casino claiming a Terms violation.
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Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.
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SunriseSlots
Player says that despite being verified, they have not been paid.
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The player is having difficulty receiving their payment for a variety of reasons.
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Betrebels
Player is having trouble with KYC process.
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Fruityreels
Issue unclear. Asking player to clarify what exactly they want from the situation.
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Player says despite being verified, they have not received their withdrawal.
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JuicyVegas
Player says the casino has given a variety of reasons over two months for not paying their withdrawal.
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INetbet
Player is having difficulty withdrawing after accepting a free chip.
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GambleZen
Responsible gambling issue.
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Goldenbet
Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".
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Chipz Casino
Self-exclusion issue.
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GG.Bet
Player says their withdrawal was rejected and their account blocked.
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Dream vegas
Player is having difficulty withdrawing.
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PartyPoker
Player is having difficulties withdrawing.
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Mobilebet
Self-exclusion issue.
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Player says they are having trouble withdrawing and can't contact the casino.
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Heybets
Player says they have not been able to withdraw.
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Rolletto
Self-exclusion issue.
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CirusBet
Player says the casino has not paid them, blocked their account and is not responding.
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Scoobybet
Player says that their account has been blocked for nearly two months, now the website is down and the casino is not responding to emails.
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Betzino
Player says winnings confiscated with casino claiming breach of bonus Terms.
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Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.
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Rollino
Self-exclusion issue.
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ZodiacCasino
Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.
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Betmotion
"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."
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Player says it has been "almost 48hrs" and they still have not received payment.
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Player says they have not received full payment for a jackpot win.
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Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by having multiple accounts.
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CasinoRewards
Player would like a refund because they feel they lost too much.
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SpadesQueen
Player was having a problem getting their betting limits adjusted.
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RoyalPanda
Player says that despite being verified, they are unable to access their account and have been trying to reset their password for a week.
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StackrSocialCasino
Player is having difficulty after creating a second account.
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Player says they are unable to withdraw as casino claims they violated Terms.
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LuckyBird
The player is having difficulty depositing.
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Player says they have been waiting over a month for their payment.
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Player claims that a game malfunctioned and they lost winnings because of it.
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RefuelCasino
Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.
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skybet365
Player has been having ongoing payment issues with this casino since 2021. We are their latest attempt at recovering almost €1M.
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Mr Pacho
Responsible gambling issue.
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Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their account closed.
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Player reported that the casino repeatedly cancelled their withdraw requests without explanation.
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GoldenBet
Player says their winnings were confiscated, with the casino claiming a Terms breach.
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Player says their documents have all been approved but "nobody is replying to my latest withdrawl."
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SlotsMagic
Player says they are having difficulties withdrawing.
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Goldenbet
Player says casino refusing to pay out despite second account being closed over a year ago at player's request.
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TsarsCasino
Responsible gambling issue.
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Kineko
Player says: "Two payment schedules have been agreed, both have been broken by kineko."
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GoldenGenie
Player has been waiting two and a half months for their payment and that the casino is unresponsive.
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Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.
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Player says casino informed them that their account was closed "due to collusion with other players". Player says they have no idea what this is about.
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KatsCasino
Player says the casino has not abided by a payment schedule they themselves set up.
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777onfire
Player says that casino refuses to pay.
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"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as my account being closed. They said this was due to discrepancies ..."
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Player says they have not been paid, their account was closed and the casino has become unresponsive.
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Nine win
Player says that they have been waiting two months for payment.
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Wazamba
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
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WildSultan
Player says their are multiple technical issues with the casino's games and would like their lost deposits back.
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Player says their winnings were confiscated and that they "deny all supporting evidence".
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CasinoBrango
The player says their winnings were cancelled.
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RollRushGaming
Player says they were blocked from their account.
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Player says they are having difficulty getting their cashback VIP Bonus.
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Player says their winnings were confiscated with the casino saying they broke Terms.
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webpartners.co affiliate program
Affiliate claiming non-payment.
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Player says they are having difficulty making a withdrawal.
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GoldenBet
Self-exclusion issue.
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21.red
Self-exclusion issue.
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Player says they have requested a withdrawal, but not received it yet.
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Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.
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Awaiting missing information and summary of issue from the player.
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dama n.v. casinos
Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s) in question.
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Player says that after a number of withdrawals, their balance was confiscated and their account blocked.
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ReadyCasino
Player says that despite 24h promise, they have been waiting 48h for their payment.
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Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.
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Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."
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RakooCasino
Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".
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Goldenbet
Player says the casino confiscated their winnings.
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SlotsGarden
Player is having difficulty getting paid.
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CrazyLuck
This is a duplicate.
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Rooli
Player says that despite being verified, after six days, their withdrawal still hasn't been approved.
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Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.
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LuckyOwlClub
Player is having an unreasonably difficult time getting a withdrawal processed.
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Player says they have been waiting over a week for their payment.
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Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.
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"they claimed there was an error in the system, so I complained and they didn't give me back the amount".
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NineWin
Player is having difficulty being paid in full.
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sbobet
Player says their winnings were voided for "wrong odds".
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MrVegas
Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.
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7bitcasino
Player says casino deposited payment to unknown crypto wallet.
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goldenpharaoh
Player says they are still waiting fro payment after two months.
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The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.
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Rooli
Player says: "Bank Transfer Taking too Long".
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Winstler.io
Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".
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Chumba
Duplicate.
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Chumba
Player says the casino is "refusing to pay me because my phone got stolen".
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Red32
Player says that casino has confiscated their winnings, claiming player has multiple accounts.
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Platin Casino
Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.
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Lilibet
Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.
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JackpotMobileCasino
Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.
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Goldenbet
The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".
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Player says that despite being verified, they've only received 1 of 2 payments.
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SpinSamurai
Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".
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The pokies.net
Player says they have been waiting a week for their withdrawal.
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The player reported that they were having trouble getting paid due to casino errors.
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Sportbet.one
Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".
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SpinCasino
Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".
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Player says they are having huge dificulty with a deposit gone wrong.
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Thepokies.net
Player says they have been waiting days for their payment.
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Big5Casino
Player says they have been waiting 6 moths for their payment.
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FreshBet
Responsible gambling issue.
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Betmgm/Leovegas
Player is having difficulty receiving payment.
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CasinoBrango
Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.
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RoyalOak
Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".
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BVX
Player says they have been waiting a week for their deposit to appear in their account.
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Player claims that their mother died with an unresolved balance and they are trying to reclaim that.
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Scoobybet
Player says their account has been disabled, their winnings not paid and the casino is not responding.
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Player says they have been trying to pass SOW for over a week.
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Player says they have been waiting (with a locked account) over a month and a half to be verified.
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MagicWin
Player says they have been waiting over a month for their payment.
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Player reported excessive delays in payment of withdrawals, promises repeatedly made but never fulfilled.
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LuckyCasino
Self-exclusion issue.
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Player says they have been waiting over a week for verification.
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Frumzi
Responsible gaming issue.
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HouseOfSpins
Player says they have been waiting for two months for their payments and now the casino has closed their account.
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CasinoBrango
Player has been waiting over a week for their account to be verified.
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Neonixcasino
Player says their winnings were confiscated for breaking Terms.
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SlotMadness
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Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.
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