Online Casino Complaints Summary 2024

267
Total Tickets
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505,106
Total Recovered
Bonus
13/06/2024
In Progress

Flipwager

Player says they do not understand why their balance was confiscated and their account closed.

Jurisdiction: Kahnawake (KGC)

Comments

Player says they do not understand why their balance was confiscated and their account closed.

Solution

Case in progress.
Payment Issues
12/06/2024
In Progress

LuckyLegends

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
12/06/2024
In Progress

Greatwin

Player feels the withdrawal limits are too limiting.

Jurisdiction: None/Unspecified

Comments

Player feels the withdrawal limits are too limiting.

Solution

Case in progress.
KYC
12/06/2024
In Progress

WooCasino

Player says they are having difficulties withdrawing.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says they are having difficulties withdrawing.

Solution

Case in progress.
Other
12/06/2024
Waiting For Response

MonopolyCasino

Player says: "I do not hold an account with this company and my card has been used fraudulently".

Jurisdiction: UKGC

Comments

Player says: "I do not hold an account with this company and my card has been used fraudulently".

Solution

Case in progress.
Payment Issues
11/06/2024
In Progress

7Bit Casino

Player said they were unable to withdraw and their balance was confiscated with the casino claiming a chargeback.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player said they were unable to withdraw and their balance was confiscated with the casino claiming a chargeback.

Solution

Case in progress.
Other
10/06/2024
Closed

Hoover Casino

testing that brand new users can create PABs without restrictions

Jurisdiction: Unknown or unreachable

Comments

testing that brand new users can create PABs without restrictions

Solution

they can
Payment Issues
09/06/2024
Resolved

N1Bet Casino

Player says that after requesting a withdrawal and getting verified yesterday, they still have not been paid 24 hours later.

Jurisdiction: Malta (MGA)

Comments

Player says that after requesting a withdrawal and getting verified yesterday, they still have not been paid 24 hours later.

Solution

Player reports they have been paid in full.
Payment Issues
09/06/2024
Waiting For Response

Stake Casino

Player is having trouble getting a refund that Stake mistakenly sent to the wrong crypto address

Jurisdiction: None/Unspecified

Comments

Player is having trouble getting a refund that Stake mistakenly sent to the wrong crypto address

Solution

Stake is a black hole when it comes to player complaints. We'll give it a shot but the chances of success here are minuscule.
Responsible Gambling
09/06/2024
Closed

Extreme casino and it’s sister casinos Anden NV

Responsible gambling issue, player asking for a settlement prior to taking legal action.

Jurisdiction: Curaçao 1668/JAZ

Comments

Responsible gambling issue, player asking for a settlement prior to taking legal action.

Solution

We forwarded the player's settlement request and left it in the casino's hands to pursue (or not) as they see fit. Case closed.
Payment Issues
06/06/2024
In Progress

Posh Casino

Player says they have been waiting just under 3 months for payment.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting just under 3 months for payment.

Solution

Case in progress.
T&C Dispute
06/06/2024
Waiting For Response

Kudos Casino

Player says the casino refuses to pay claiming they broke Terms.

Jurisdiction: Curaçao - Unverified

Comments

Player says the casino refuses to pay claiming they broke Terms.

Solution

Case in progress.
Other
06/06/2024
In Progress

CasinoTogether

Player says their balance was confiscated after their first withdrawal with the casino accusing them of using "strategies and systems...

Jurisdiction: Curaçao 365/JAZ

Comments

Player says their balance was confiscated after their first withdrawal with the casino accusing them of using "strategies and systems when playing".

Solution

Case in progress.
Source of Wealth
05/06/2024
Closed

PlayOJO Casino

Player says that after accepting the welcome offer, making a very small deposit, and submitting documents for verification, they are...

Jurisdiction: UKGC

Comments

Player says that after accepting the welcome offer, making a very small deposit, and submitting documents for verification, they are now being asked for multiple SOW documents in order to withdraw less than £10.

Solution

The player ignored the PAB Rules and thereby cancelled their case. Case closed.
Other
05/06/2024
In Progress

kas.casino

Player says casino not honouring promo email.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says casino not honouring promo email.

Solution

Case in progress.
Bonus
05/06/2024
Waiting For Response

Limitless

Player is having difficulty withdrawing after using a bonus.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty withdrawing after using a bonus.

Solution

Case in progress.
Payment Issues
04/06/2024
Resolved

Sunriseslots

Player says that despite their withdrawal being approved a month ago, they have not yet received payment.

Jurisdiction: None/Unspecified

Comments

Player says that despite their withdrawal being approved a month ago, they have not yet received payment.

Solution

Player reports they have been paid.
T&C Dispute
03/06/2024
In Progress

LunaCasino

Player says "the casino has declined the withdrawal due to exceeding the max bet".

Jurisdiction: UKGC

Comments

Player says "the casino has declined the withdrawal due to exceeding the max bet".

Solution

Case in progress.
KYC
02/06/2024
Resolved

Playmillion

Player says their withdrawal was rejected and that despite submitting all document then requested by the casino, they have not...

Jurisdiction: Malta (MGA)

Comments

Player says their withdrawal was rejected and that despite submitting all document then requested by the casino, they have not heard back after 48 hours.

Solution

Player reports they have been paid.
Payment Issues
29/05/2024
In Progress

Ninewin

Player says after first withdrawal of a large win, their account was suspended and they were no longer allowed to...

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says after first withdrawal of a large win, their account was suspended and they were no longer allowed to withdraw.

Solution

Case in progress.
Payment Issues
29/05/2024
In Progress

Posh Casino

Player has been waiting two months for payment.

Jurisdiction: None/Unspecified

Comments

Player has been waiting two months for payment.

Solution

Case in progress.
KYC
28/05/2024
In Progress

BetUK

Player says they have spent a month trying to get verified and finally closed their account in frustration. They would...

Jurisdiction: UKGC

Comments

Player says they have spent a month trying to get verified and finally closed their account in frustration. They would like their deposit back.

Solution

Case in progress.
Payment Issues
27/05/2024
In Progress

Ninewin

Player says: "They won’t payout and cancelled my account."

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says: "They won’t payout and cancelled my account."

Solution

Case in progress.
Technical Issues (Software)
25/05/2024
In Progress

Draftkings

Player says there is a glitch in one of the games at the casino.

Jurisdiction: Other

Comments

Player says there is a glitch in one of the games at the casino.

Solution

Case in progress.
Payment Issues
25/05/2024
In Progress

Silver Oak Casino

Players says they are having difficulty withdrawing.

Jurisdiction: None/Unspecified

Comments

Players says they are having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
25/05/2024
In Progress

Sunrise casino

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty withdrawing.

Solution

Case in progress.
Payment Issues
23/05/2024
Closed

SunriseSlots

Player says they have been waiting for payment since August 2023.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting for payment since August 2023.

Solution

Player requested that their PAB be closed.
Self-Exclusion
23/05/2024
In Progress

GoldenBet

Self-exclusion issue.

Jurisdiction: Anjouan (Comoros)

Comments

Self-exclusion issue.

Solution

Case in progress.
Self-Exclusion
22/05/2024
In Progress

LeoVegas Casino

Self-exclusion issue.

Jurisdiction: Swedish Gambling Authority

Comments

Self-exclusion issue.

Solution

Case in progress.
Bonus
22/05/2024
In Progress

Posh Casino

Player said payment was supposed to be last week but now the casino has repeatedly told them they would escalate...

Jurisdiction: None/Unspecified

Comments

Player said payment was supposed to be last week but now the casino has repeatedly told them they would escalate the issue and to check back in two or three days.

Solution

Case in progress.
Self-Exclusion
20/05/2024
Closed

GunsBet Casino

Self-exclusion issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Self-exclusion issue.

Solution

Casino management explained that their involvement with this player's complaint had been going on for some years now. The central problem seems to be that historically Curaçao casino licensees HAVE NOT been required to extend SE requests to sister casinos which, it appears, has been the thrust of the player's claims against them. Needless to say there's a lot of backstory on an old issue like this but as far as we're concerned the primary concern at this late date is that all existing player accounts be closed: Dama has assured us that is the case. Case closed.
Technical Issues (Software)
20/05/2024
In Progress

1xslots

TBD: the player's problem description was in Russian and auto-translate turned it into something incomprehensible.

Jurisdiction: Curaçao - Unverified

Comments

TBD: the player's problem description was in Russian and auto-translate turned it into something incomprehensible.

Solution

Case in progress.
Payment Issues
20/05/2024
Resolved

Posh Casino

Player says they have been waiting over three months for their withdrawal despite the casino saying their issue had been...

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting over three months for their withdrawal despite the casino saying their issue had been escalated 9 times.

Solution

Player reported payment received, case closed.
Payment Issues
19/05/2024
Resolved

Betway

Player says they have a problem with their withdrawal but the casino's email doesn't work, while the chat is automated...

Jurisdiction: iGaming Ontario

Comments

Player says they have a problem with their withdrawal but the casino's email doesn't work, while the chat is automated and not helpful.

Solution

Player reported the issue resolved. Case closed.
T&C Dispute
17/05/2024
Resolved

Metaspins

Player says their account has been blocked due to issues with their citizenship/country of residence.

Jurisdiction: Curaçao 365/JAZ

Comments

Player says their account has been blocked due to issues with their citizenship/country of residence.

Solution

Player has had their deposits refunded.
T&C Dispute
17/05/2024
In Progress

PowerupCasino

Player says their balance has been confiscated and their account closed with the casino claiming a breach in Terms.

Jurisdiction: Curaçao - Unverified

Comments

Player says their balance has been confiscated and their account closed with the casino claiming a breach in Terms.

Solution

Case in progress.
Payment Issues
16/05/2024
Resolved

Posh Casino

Player has been waiting just under two month for payment, despite being a VIP.

Jurisdiction: None/Unspecified

Comments

Player has been waiting just under two month for payment, despite being a VIP.

Solution

Player reports they have been paid in full.
Payment Issues
16/05/2024
In Progress

Posh Casino

Player has been waiting a month and a half for their withdrawal.

Jurisdiction: None/Unspecified

Comments

Player has been waiting a month and a half for their withdrawal.

Solution

Case in progress.
Self-Exclusion
16/05/2024
In Progress

LuckyLuxe

Self-exclusion issue.

Jurisdiction: None/Unspecified

Comments

Self-exclusion issue.

Solution

Case in progress.
Other
16/05/2024
In Progress

Royal Panda Casino

Player has lost access to their account.

Jurisdiction: iGaming Ontario

Comments

Player has lost access to their account.

Solution

Case in progress.
Other
15/05/2024
In Progress

Justbit

Player says they were blocked from their account with the casino claiming they were playing from a prohibited country.

Jurisdiction: Fake

Comments

Player says they were blocked from their account with the casino claiming they were playing from a prohibited country.

Solution

Case in progress.
Other
14/05/2024
Waiting For Response

Bets.io

Player says "crypto sent to wrong address".

Jurisdiction: Curaçao - Unverified

Comments

Player says "crypto sent to wrong address".

Solution

Case in progress.
Payment Issues
13/05/2024
In Progress

Posh Casino

Player says they have been waiting over two weeks for their withdrawal and email support only replies that "they are...

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting over two weeks for their withdrawal and email support only replies that "they are busy and will get back to me".

Solution

Case in progress.
Payment Issues
13/05/2024
Waiting For Response

Luckland

Player says they have been unable to withdraw, the casino claimed it was due to a bonus that expired months...

Jurisdiction: UKGC

Comments

Player says they have been unable to withdraw, the casino claimed it was due to a bonus that expired months earlier and now their account is blocked.

Solution

Case in progress.
Self-Exclusion
10/05/2024
In Progress

500Casino

Self-exclusion issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Self-exclusion issue.

Solution

Case in progress.
Other
09/05/2024
In Progress

LightCasino

Player is having difficulty with withdrawal methods and KYC.

Jurisdiction: Malta (MGA)

Comments

Player is having difficulty with withdrawal methods and KYC.

Solution

Case in progress.
Other
09/05/2024
In Progress

BC.Game

Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.

Jurisdiction: Curaçao GCB

Comments

Player says despite "contacting bcgame casino support hundreds of times" their deposit has not appeared in their account balance.

Solution

Case in progress.
Payment Issues
08/05/2024
Waiting For Rep

Silver Oak Casino

Player says they have been waiting over a month for their withdrawal.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting over a month for their withdrawal.

Solution

Case in progress.
Other
07/05/2024
Closed

Yukon Gold

The player says they accidentally deposited and now they would like that money returned.

Jurisdiction: iGaming Ontario

Comments

The player says they accidentally deposited and now they would like that money returned.

Solution

Case in progress.
Other
07/05/2024
Closed

Planet 7 Casino

Player says a bonus was forced on there account, they could not remove it and when they won a jackpot,...

Jurisdiction: None/Unspecified

Comments

Player says a bonus was forced on there account, they could not remove it and when they won a jackpot, the casino claimed the win did not appear in their system.

Solution

Player ignored the PAB Rules and started posting on the forums, case closed.
Other
07/05/2024
Closed

UncutGems

Player said that despite depositing and winning, they were unable to withdraw.

Jurisdiction: Unknown or unreachable

Comments

Player said that despite depositing and winning, they were unable to withdraw.

Solution

LasVegasSweeps isn't a casino and has no licensing. We've tried to go after people like this is the past and they basically just laugh and say "catch us if you can". There is no licensing body and no authorities that we can appeal to on the player's behalf. Unfortunately, case closed.
Unknown
07/05/2024
Closed

Golden Star Casino

Player ignored the PAB Rules and gave us no information on their case.

Jurisdiction: Curaçao - Unverified

Comments

Player ignored the PAB Rules and gave us no information on their case.

Solution

Player ignored our request for further info, case closed.
Other
06/05/2024
In Progress

Sgcasino

Player says the casino disabled their account "without any reason" two months ago.

Jurisdiction: Curaçao GCB

Comments

Player says the casino disabled their account "without any reason" two months ago.

Solution

Case in progress.
Bonus
04/05/2024
Resolved

SpinSamurai

Player said that they have not been paid their withdrawal after a week.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player said that they have not been paid their withdrawal after a week.

Solution

DAMA promptly corrected the casino's "error" and the player was paid in full. Case closed.
Other
04/05/2024
Waiting For Response

Videoslots

Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.

Jurisdiction: UKGC

Comments

Player says that while uploading their documents, their account was closed -- leaving their deposit inaccessible.

Solution

Case in progress.
Payment Issues
04/05/2024
Closed

PlayOJO Casino

Player says they are waiting for a withdrawal from the casino.

Jurisdiction: UKGC

Comments

Player says they are waiting for a withdrawal from the casino.

Solution

Case in progress.
Payment Issues
04/05/2024
Closed

GrandSlotPalace

Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they...

Jurisdiction: Fake

Comments

Player says they were asked to pay a fee in order to cash out immediately but that despite paying, they did not receive their withdrawal.

Solution

We've had a few cases against GrandSlotPalace come through recently and they haven't responded to any of it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Bonus
03/05/2024
Closed

Planet 7 Casino

Player says they were offered free spins, required to deposit in order to verify their account, then told they had...

Jurisdiction: None/Unspecified

Comments

Player says they were offered free spins, required to deposit in order to verify their account, then told they had used too many free spins so their winnings were confiscated and they could not withdraw their deposit.

Solution

The Terms state "Players cannot redeem multiple free bonuses consecutively. ... a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus" which the player had repeatedly violated. Case closed.
Other
02/05/2024
Closed

Stake Casino

"Unwinnable games ... Nonexistent bonuses ... VIP hosts are chatbots ... 0 recourse for players ..."

Jurisdiction: None/Unspecified

Comments

"Unwinnable games ... Nonexistent bonuses ... VIP hosts are chatbots ... 0 recourse for players ..."

Solution

Stake in the US is a rogue operation and routinely ignores player complaints, as such there is nothing we can do here: case closed.
Bonus
02/05/2024
Closed

Miami Club Casino

Player says casino refuses to pay them claiming a Terms violation on a bonus.

Jurisdiction: None/Unspecified

Comments

Player says casino refuses to pay them claiming a Terms violation on a bonus.

Solution

The casino said they'd respond to the player directly, meaning they won't discuss the complaint. Case closed but a Casinomeister Warning will be posted against the casino for not dealing with player complaints responsibly.
Other
01/05/2024
Waiting For Response

Bitkingz Casino

"I’m supposed to receive cash back but never ever had received a penny"

Jurisdiction: Curaçao 8048 /JAZ

Comments

"I’m supposed to receive cash back but never ever had received a penny"

Solution

Case in progress.
Other
01/05/2024
Resolved

ZumoSpin

Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.

Jurisdiction: Kahnawake (KGC)

Comments

Player says the casino is unlicensed and is making them go through a verification process before refunding their deposit.

Solution

Player says they have received their deposit refund. Case closed.
Payment Issues
29/04/2024
Waiting For Response

Posh Casino

Player is having difficulty receiving payment.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty receiving payment.

Solution

Case in progress.
Payment Issues
27/04/2024
Closed

TrustDice

Player says their account was closed without being verified and they are now unable to access their balance.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their account was closed without being verified and they are now unable to access their balance.

Solution

The casino people provided good evidence that the OP has multiple accounts. Case closed and the OP is PAB-banned for lying to us.
Responsible Gambling
25/04/2024
Closed

Goldenbet

Responsible gambling issue.

Jurisdiction: Anjouan (Comoros)

Comments

Responsible gambling issue.

Solution

Per usual, Goldenbet was totally unresponsive to the player's issue. Player plans to start legal action.
Other
25/04/2024
Closed

Zodiac Casino

Player says they are unable to sign into their account as there is a risk assessment in progress.

Jurisdiction: Malta (MGA)

Comments

Player says they are unable to sign into their account as there is a risk assessment in progress.

Solution

The casino rep joined the Ticket and reported that the player had multiple accounts. The player promptly disappeared and was unavailable for comment. Case closed.
Source of Wealth
25/04/2024
Resolved

SpinGenie

Player says their SOW documents have been under review for a month and that support is "all bots, no live...

Jurisdiction: iGaming Ontario

Comments

Player says their SOW documents have been under review for a month and that support is "all bots, no live agents".

Solution

Player confirms the document problems resolved and payment received, case closed.
Self-Exclusion
22/04/2024
Closed

Kingamo

Self-exclusion issue: the player had self-excluded at one casino but was allowed to register and play at other brands in...

Jurisdiction: Curaçao 365/JAZ

Comments

Self-exclusion issue: the player had self-excluded at one casino but was allowed to register and play at other brands in the casino group.

Solution

At the time of the player's issue Curaçao licensing did not require casinos to apply SE requests across brands and as such they were well within their license requirements to ignore the player's SE on sister brands. Case closed.
Payment Issues
22/04/2024
Waiting For Response

Posh Casino

Player says they have been waiting 5 weeks for payment.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting 5 weeks for payment.

Solution

Case in progress.
Other
22/04/2024
In Progress

Boomcasino

Player says they want their deposit returned as the casino's licensing is misrepresented.

Jurisdiction: Fake

Comments

Player says they want their deposit returned as the casino's licensing is misrepresented.

Solution

Case in progress.
Payment Issues
21/04/2024
In Progress

Posh Casino

Player says they have been waiting nearly a month for a withdrawal to be approved.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting nearly a month for a withdrawal to be approved.

Solution

OP reports that first of three payments has been made; still waiting on other two. Player now reports they have been paid in full.
Responsible Gambling
21/04/2024
In Progress

SpinSpirit

Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch...

Jurisdiction: Curaçao 365/JAZ

Comments

Player claims the casino should return all their deposits on the grounds that the casino openly markets to the Dutch market and accepted their bets in violation of Dutch law.

Solution

Case in progress.
Source of Wealth
20/04/2024
Closed

Frank Casino Club

Player feels the length of time to process their documents is excessive.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player feels the length of time to process their documents is excessive.

Solution

The casino replied to say "we can not provide details of customer's case". Case closed, but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
20/04/2024
Resolved

Grosvenor

Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.

Jurisdiction: UKGC

Comments

Player is annoyed that they have been blocked from making deposits to their VIP account due to an annual audit.

Solution

Player reports their issue has been resolved.
Other
20/04/2024
Closed

BC.Game

Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to...

Jurisdiction: Curaçao 5536/JAZ

Comments

Player says they are unable to withdrawal their winnings due to site requirements: player claims they are being forced to play casino games as a pre-requisite to withdrawing their sportsbetting profits.

Solution

The casino only replied to say that the player should contact them directly. Utterly useless since the player had already done that and got nowhere with them. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
20/04/2024
Duplicate

Grosvenor

Duplicate.

Jurisdiction: To Be Determined

Comments

Duplicate.

Solution

Duplicate -- closed.
Other
19/04/2024
Waiting For Response

Scorpion

Unclear.

Jurisdiction: Curaçao GCB

Comments

Unclear.

Solution

Case in progress.
Payment Issues
18/04/2024
Closed

Jungliwin

Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.

Jurisdiction: Curaçao - Unverified

Comments

Player says they have been waiting three weeks for payment and that the casino has accused them of fraud.

Solution

Case in progress.
Other
18/04/2024
Resolved

Slotshammer

After depositing, player discovered that the casino is not licensed in their country.

Jurisdiction: Malta (MGA)

Comments

After depositing, player discovered that the casino is not licensed in their country.

Solution

The player took their case to the police which takes it out of our hands, per the PAB Rules. Case closed. Player later informed us that their deposit has been refunded.
KYC
18/04/2024
Waiting For Response

Red Stag Casino

Player is having difficulty providing documents for account verification.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty providing documents for account verification.

Solution

Case in progress.
Payment Issues
17/04/2024
In Progress

Posh Casino

Player says the casino is not paying their withdrawal.

Jurisdiction: None/Unspecified

Comments

Player says the casino is not paying their withdrawal.

Solution

Player was subsequently paid initial amount; but there are still two payments outstanding.
Self-Exclusion
17/04/2024
Closed

StardaCasino

Self-exclusion issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Self-exclusion issue.

Solution

The casino refused to speak to us regarding the player's case. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
KYC
16/04/2024
Waiting For Response

SpinsBro

Player claims "KYC impossible" as they are repeatedly asked for the same documents.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player claims "KYC impossible" as they are repeatedly asked for the same documents.

Solution

Case in progress.
T&C Dispute
15/04/2024
Waiting For Response

LeoVegas Casino

Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.

Jurisdiction: iGaming Ontario

Comments

Player used a 3rd party account to deposit into their account. The casino is rightly concerned about this Terms violation.

Solution

Case in progress.
Other
15/04/2024
Closed

PokerStars

Player says they are having difficulty depositing and withdrawing.

Jurisdiction: iGaming Ontario

Comments

Player says they are having difficulty depositing and withdrawing.

Solution

PokerStars _always_ responds to player complaints the same way: "... we cannot discuss any player's account with a third-party." It's been that way for years, much to the disservice of their customers. Case closed.
Payment Issues
15/04/2024
Resolved

N1 Casino

Player is having difficulty withdrawing.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have been paid in full.
Payment Issues
14/04/2024
Closed

Kinghills

Player is having difficulty withdrawing their winnings.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player is having difficulty withdrawing their winnings.

Solution

The casino provided details on how to resolved the issue which we passed on to the player -- who did not respond to us. The casino also gave these details to the player directly. We are assuming the issue was resolved.
Payment Issues
13/04/2024
Closed

PlayOJO Casino

Player having difficulties withdrawing.

Jurisdiction: UKGC

Comments

Player having difficulties withdrawing.

Solution

Case in progress.
Other
13/04/2024
Closed
Jurisdiction: Alderney
No comment available

Solution

Player says they are unable to contact support: "phone number doesn’t work, their email bounces and there is no live chat."
Other
12/04/2024
Closed

Stake Casino

Player says they have not been allowed to withdraw their balance as they are in a restricted country.

Jurisdiction: None/Unspecified

Comments

Player says they have not been allowed to withdraw their balance as they are in a restricted country.

Solution

Case in progress.
Payment Issues
11/04/2024
Closed

Spincity

Player says their withdrawal has disappeared from pending and they are not able to contact the casino.

Jurisdiction: Alderney

Comments

Player says their withdrawal has disappeared from pending and they are not able to contact the casino.

Solution

Case in progress.
Payment Issues
10/04/2024
Closed

GrandSlotPalace

Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told...

Jurisdiction: None/Unspecified

Comments

Player says that despite being told VIP status would make their withdrawal "more of a priority", they were then told they had to "wait in line with the other regular members". They have been waiting 8 days now.

Solution

We've had a few cases against these guys come through recently and they haven't responded to any of it. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Self-Exclusion
10/04/2024
Closed

Goldenbet

Self-exclusion issue.

Jurisdiction: Anjouan (Comoros)

Comments

Self-exclusion issue.

Solution

Player did not respond to us and appears to have abandoned their case. PAB closed.
Responsible Gambling
10/04/2024
Closed

vave.com

Responsible gaming issue.

Jurisdiction: Costa Rica

Comments

Responsible gaming issue.

Solution

Player did not reply to us -- case closed.
T&C Dispute
09/04/2024
In Progress

BetonRed

Player says their winning were confiscated but the Terms on the website in their language did not include the limitations...

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says their winning were confiscated but the Terms on the website in their language did not include the limitations cited by the casino.

Solution

The casino has offered no response to the player's case, case in progress.
Payment Issues
09/04/2024
Resolved

Jackpot City

Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat...

Jurisdiction: Alderney

Comments

Player says they have been waiting for payment for 11 days and is unable to contact the casino: no chat and no response to emails.

Solution

The player reported that they had been paid, case closed.
Bonus
07/04/2024
Closed

Rollers.io

Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says...

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their winnings were confiscated and their deposit returned with the casino claiming a Terms violation. The player says they did not notice a bonus which was credited to their account automatically.

Solution

Player had their case active at least two other arbitration sites. That's a violation of the PAB rules -- case closed.
Other
06/04/2024
Closed

PlayOJO Casino

Player says they placed in a tournament but did not receive their prize or their free spins.

Jurisdiction: Malta (MGA)

Comments

Player says they placed in a tournament but did not receive their prize or their free spins.

Solution

Player asked that their PAB be closed. Done.
Payment Issues
06/04/2024
Resolved

Planet 7 Casino

Player says the casino is "is refusing to pay".

Jurisdiction: None/Unspecified

Comments

Player says the casino is "is refusing to pay".

Solution

Player reports they have been paid in full.
KYC
06/04/2024
Closed

Betsafe Casino

Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".

Jurisdiction: Malta (MGA)

Comments

Player says the casino keeps "changing requirements" for verification documents and "giving conflicting information about my winnings".

Solution

Case in progress.
T&C Dispute
06/04/2024
Closed

Katsubet

Player claimed the casino had improperly handled the bonus codes they used to play.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player claimed the casino had improperly handled the bonus codes they used to play.

Solution

The casino told us the player had improperly claimed the bonus code used. We asked the player for comments on this but they did not respond to us -- case closed.
Payment Issues
05/04/2024
Waiting For Response

Posh Casino

Player has been waiting over a month for payment.

Jurisdiction: None/Unspecified

Comments

Player has been waiting over a month for payment.

Solution

Rep reports player has been paid; awaiting confirmation from player.
Payment Issues
05/04/2024
Closed

Kwiff Casino

Player says they are having trouble getting paid.

Jurisdiction: UKGC

Comments

Player says they are having trouble getting paid.

Solution

The casino refused to discuss the player's case but the player reported that they were going to be allowed to withdraw equal to their deposits. That has now been confirmed. Case closed.
KYC
04/04/2024
Closed

NineWin

Player says they are having technical difficulties with the verification procedure.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says they are having technical difficulties with the verification procedure.

Solution

Player did not respond to us despite repeated attempts. Case closed.
Payment Issues
04/04/2024
In Progress

Videoslots

An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.

Jurisdiction: UKGC

Comments

An affiliate says the casino is attempting to apply new Terms retroactively and refusing to pay.

Solution

VS reports that payment has been made and the matter resolved, we're waiting for the affiliate to confirm this. Case in progress.
Payment Issues
03/04/2024
In Progress

Qassino

Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded...

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says they have had a variety of withdrawal issues for over 4 weeks and that support has not responded to them in 3 weeks.

Solution

In spite of several attempts the casino has not responded. Case in progress.
T&C Dispute
03/04/2024
Closed

Casinobello

Player says their winnings have been confiscated, with the casino claiming a Terms violation.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their winnings have been confiscated, with the casino claiming a Terms violation.

Solution

Casino had good evidence of multiple cases of Terms violations. Case closed.
Payment Issues
02/04/2024
Resolved

Posh Casino

Player has been waiting over a month for payment.

Jurisdiction: None/Unspecified

Comments

Player has been waiting over a month for payment.

Solution

Player reports they have been paid in full.
Payment Issues
02/04/2024
Closed

Kwiff Casino

Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.

Jurisdiction: UKGC

Comments

Player says that after requesting two withdrawals, their account was blocked and they haven't been paid.

Solution

The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
01/04/2024
Resolved

SunriseSlots

Player says that despite being verified, they have not been paid.

Jurisdiction: None/Unspecified

Comments

Player says that despite being verified, they have not been paid.

Solution

The casino reports the player has been paid; player did not respond to our request for confirmation.
Other
01/04/2024
Closed

Yukon Gold

The player is having difficulty receiving their payment for a variety of reasons.

Jurisdiction: Kahnawake (KGC)

Comments

The player is having difficulty receiving their payment for a variety of reasons.

Solution

Player failed to respond to questions regarding cancelled deposits. Case closed.
KYC
01/04/2024
Closed

Betrebels

Player is having trouble with KYC process.

Jurisdiction: Malta (MGA)

Comments

Player is having trouble with KYC process.

Solution

The casino claimed the player's documents were incomplete and that they were waiting for those AND that they'll only discuss the case with their designated ADR. We've advised the player to follow the Complaints section of the Terms TO THE LETTER up to and including filing their case with eCOGRA, the designated ADR. Case closed.
Payment Issues
30/03/2024
Resolved

Ruby Slots

Player is having difficulty withdrawing.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty withdrawing.

Solution

Player reports they have been paid.
Payment Issues
30/03/2024
Closed

Betsafe Casino

Player says despite being verified, they have not received their withdrawal.

Jurisdiction: Malta (MGA)

Comments

Player says despite being verified, they have not received their withdrawal.

Solution

Player ignored the PAB Rules and posted on the forums, case cancelled.
Payment Issues
29/03/2024
Resolved

JuicyVegas

Player says the casino has given a variety of reasons over two months for not paying their withdrawal.

Jurisdiction: None/Unspecified

Comments

Player says the casino has given a variety of reasons over two months for not paying their withdrawal.

Solution

Player reports they have been paid in full.
Bonus
28/03/2024
Waiting For Response

INetbet

Player is having difficulty withdrawing after accepting a free chip.

Jurisdiction: Curaçao - Unverified

Comments

Player is having difficulty withdrawing after accepting a free chip.

Solution

Case in progress.
Other
28/03/2024
Resolved

PlayOJO Casino

Player says they are blocked from their account.

Jurisdiction: UKGC

Comments

Player says they are blocked from their account.

Solution

Player says they've received an apology from the casino and the issue has been resolved.
Responsible Gambling
27/03/2024
Closed

GambleZen

Responsible gambling issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Responsible gambling issue.

Solution

The player was found to have multiple accounts at Casinomeister, each with a number of self-exclusion cases going back as much as five years. The player's accounts were merged, this case was closed, and the player is PAB-banned at Casinomeister.
Payment Issues
26/03/2024
Closed

Goldenbet

Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".

Jurisdiction: Anjouan (Comoros)

Comments

Player says the casino: "stated they deducted funds from my withdrawal due to excessive funds on my account".

Solution

Case in progress.
Payment Issues
26/03/2024
Resolved

Slots Magic Casino

Player says their withdrawal is "taking to long".

Jurisdiction: Malta (MGA)

Comments

Player says their withdrawal is "taking to long".

Solution

Player has reported issue resolved and payment received.
Self-Exclusion
25/03/2024
Closed

Chipz Casino

Self-exclusion issue.

Jurisdiction: Malta (MGA)

Comments

Self-exclusion issue.

Solution

The player's case ended up in the hands of the MGA which of course locks us out. Case closed.
Payment Issues
24/03/2024
In Progress

GG.Bet

Player says their withdrawal was rejected and their account blocked.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their withdrawal was rejected and their account blocked.

Solution

To date the casino has ignored the player's issue.
Payment Issues
24/03/2024
Resolved

Dream vegas

Player is having difficulty withdrawing.

Jurisdiction: UKGC

Comments

Player is having difficulty withdrawing.

Solution

Casino says player has been paid; player has not responded to our requests for confirmation. Case closed.
Payment Issues
23/03/2024
Closed

PartyPoker

Player is having difficulties withdrawing.

Jurisdiction: Kahnawake (KGC)

Comments

Player is having difficulties withdrawing.

Solution

Per usual PartyPoker said "talk to the hand". Case closed.
Source of Wealth
23/03/2024
Resolved

PlayOJO Casino

Player is having difficulty with SOW.

Jurisdiction: UKGC

Comments

Player is having difficulty with SOW.

Solution

Player reports being paid in full.
Self-Exclusion
23/03/2024
Closed

Mobilebet

Self-exclusion issue.

Jurisdiction: Malta (MGA)

Comments

Self-exclusion issue.

Solution

Case in progress.
KYC
22/03/2024
Resolved

Bitstarz Casino

Player says KYC process is taking longer than stated.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says KYC process is taking longer than stated.

Solution

Casino reports player has been verified and paid. The player did not respond to repeated attempts to confirm. Case closed.
Payment Issues
22/03/2024
Resolved

PlayOJO Casino

Player says they are having difficulty withdrawing.

Jurisdiction: Malta (MGA)

Comments

Player says they are having difficulty withdrawing.

Solution

Rep says the player has been paid and the player has just confirmed.
Payment Issues
21/03/2024
Resolved

PokerStars

Player says they are having trouble withdrawing and can't contact the casino.

Jurisdiction: UKGC

Comments

Player says they are having trouble withdrawing and can't contact the casino.

Solution

Player reports they have been paid.
Payment Issues
20/03/2024
Closed

Heybets

Player says they have not been able to withdraw.

Jurisdiction: None/Unspecified

Comments

Player says they have not been able to withdraw.

Solution

Waiting for player to give us their issue summary in English.
Self-Exclusion
19/03/2024
Closed

Rolletto

Self-exclusion issue.

Jurisdiction: Curaçao 1668/JAZ

Comments

Self-exclusion issue.

Solution

The casino said "we do not have any connection with casinomeister.com, therefore we can not provide any information related to our customers" by which they mean that they don't make money from us so they're not going to discuss player complaints. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
KYC
18/03/2024
Closed

PlayOJO Casino

Player is having difficulty with a verification document.

Jurisdiction: Malta (MGA)

Comments

Player is having difficulty with a verification document.

Solution

Rep reported that player has been paid. Player did not respond to our request for confirmation.
KYC
18/03/2024
Closed

PlayOJO Casino

Player is having difficulty verifying their address.

Jurisdiction: Malta (MGA)

Comments

Player is having difficulty verifying their address.

Solution

Player submitted two PABs for the same issue. We are closing this one.
Other
18/03/2024
In Progress

CirusBet

Player says the casino has not paid them, blocked their account and is not responding.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says the casino has not paid them, blocked their account and is not responding.

Solution

The casino claims that the player's account has been reopened and their balance is available for withdrawal. We're waiting for the player to confirm this. Case in progress.
Other
15/03/2024
Closed

Scoobybet

Player says that their account has been blocked for nearly two months, now the website is down and the casino...

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that their account has been blocked for nearly two months, now the website is down and the casino is not responding to emails.

Solution

No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Bonus
14/03/2024
Closed

Betzino

Player says winnings confiscated with casino claiming breach of bonus Terms.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says winnings confiscated with casino claiming breach of bonus Terms.

Solution

It turns out the player had assumed that any winnings from the bonus were theirs to do with as they saw fit, without closing out the bonus after the wagering requirements were completed. Tough lesson but there it is, case closed.
Other
14/03/2024
In Progress

Slots.lv

Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says their balance was decreasing at an unusual rate -- even while they were talking to support in chat.

Solution

Case in progress.
Self-Exclusion
13/03/2024
Resolved

Rollino

Self-exclusion issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Self-exclusion issue.

Solution

The player enlisted the aid of a Curaçao lawyer and the casino refunded the player's deposits in full. Case closed.
Payment Issues
13/03/2024
Resolved

Playamo

Player is having difficulty depositing and withdrawing.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player is having difficulty depositing and withdrawing.

Solution

The casino finally approved the player's payments and paid. Case closed.
T&C Dispute
13/03/2024
Closed

ZodiacCasino

Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.

Jurisdiction: Kahnawake (KGC)

Comments

Player says their winnings have been confiscated, with the casino claiming the player has multiple accounts.

Solution

Turns out the player had violated the Terms many times over by registering multiple accounts and repeatedly claiming the Welcome bonus. Case closed.
T&C Dispute
12/03/2024
Closed

Betmotion

"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."

Jurisdiction: Curaçao - Unverified

Comments

"I was surprised by the unilateral cancellation of my betting account with the company without prior justification."

Solution

Betmotion offered no response to the player's complaint. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
12/03/2024
Resolved

PlayOJO Casino

Player says it has been "almost 48hrs" and they still have not received payment.

Jurisdiction: UKGC

Comments

Player says it has been "almost 48hrs" and they still have not received payment.

Solution

Player reports issue resolved.
Payment Issues
12/03/2024
Closed

32Red Casino

Player says they have not received full payment for a jackpot win.

Jurisdiction: UKGC

Comments

Player says they have not received full payment for a jackpot win.

Solution

Case in progress.
T&C Dispute
12/03/2024
Closed

Winz.io Casino

Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by...

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that their account has been closed and their winnings confiscated with the casino claiming they broke Terms by having multiple accounts.

Solution

The player lied about not having multiple accounts, lied to us several times over the course of the PAB process and was eventually given the boot. Case closed.
Other
12/03/2024
Closed

CasinoRewards

Player would like a refund because they feel they lost too much.

Jurisdiction: Kahnawake (KGC)

Comments

Player would like a refund because they feel they lost too much.

Solution

Case in progress.
Other
11/03/2024
Resolved

SpadesQueen

Player was having a problem getting their betting limits adjusted.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player was having a problem getting their betting limits adjusted.

Solution

Player reports complaint resolved.
KYC
11/03/2024
Closed

Kwiff Casino

Player says they are unable to withdraw with expired ID.

Jurisdiction: UKGC

Comments

Player says they are unable to withdraw with expired ID.

Solution

The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
11/03/2024
Waiting For Response

RoyalPanda

Player says that despite being verified, they are unable to access their account and have been trying to reset their...

Jurisdiction: Malta (MGA)

Comments

Player says that despite being verified, they are unable to access their account and have been trying to reset their password for a week.

Solution

Case in progress.
Other
10/03/2024
Closed

StackrSocialCasino

Player is having difficulty after creating a second account.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty after creating a second account.

Solution

StackrSocial has not responded. Case in progress.
T&C Dispute
10/03/2024
Resolved

iNetBet Casino

Player says they are unable to withdraw as casino claims they violated Terms.

Jurisdiction: Curaçao - Unverified

Comments

Player says they are unable to withdraw as casino claims they violated Terms.

Solution

The player had violated the Max Bet rules and as such their winnings were void. Although not happy with the end result the player did accept the casino's reasoning and the matter was settled between them. Case closed.
Other
09/03/2024
Resolved

LuckyBird

The player is having difficulty depositing.

Jurisdiction: None/Unspecified

Comments

The player is having difficulty depositing.

Solution

The issue was promptly resolved. Case closed.
Payment Issues
08/03/2024
Resolved

Captain Jack Casino

Player says they have been waiting over a month for their payment.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting over a month for their payment.

Solution

The casino says the player has been paid, waiting for confirmation. Player did not respond to us despite repeated attempts. Case closed.
Technical Issues (Software)
08/03/2024
In Progress

BetOnline

Player claims that a game malfunctioned and they lost winnings because of it.

Jurisdiction: Other

Comments

Player claims that a game malfunctioned and they lost winnings because of it.

Solution

No response from the casino. Case in progress.
Technical Issues (Software)
07/03/2024
Closed

Bet365 Casino

Player is having difficulties with a game.

Jurisdiction: Other

Comments

Player is having difficulties with a game.

Solution

Per usual Bet365 won't discuss the player's case. Case closed.
Payment Issues
06/03/2024
Closed

RefuelCasino

Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.

Jurisdiction: Malta (MGA)

Comments

Player says there was an amount missing from their withdrawal despite the casino's assurances that there were no fees.

Solution

No response from the casino, case in progress.
Payment Issues
06/03/2024
Closed

skybet365

Player has been having ongoing payment issues with this casino since 2021. We are their latest attempt at recovering almost...

Jurisdiction: Unknown or unreachable

Comments

Player has been having ongoing payment issues with this casino since 2021. We are their latest attempt at recovering almost €1M.

Solution

Case in progress.
Source of Wealth
06/03/2024
Closed

PokerStars

Player is having difficulty with SOW process.

Jurisdiction: Italy (ADM)

Comments

Player is having difficulty with SOW process.

Solution

Player did not respond to a basic question despite repeated attempts on our part. Case closed as per PAB rules.
Responsible Gambling
06/03/2024
Closed

Mr Pacho

Responsible gambling issue.

Jurisdiction: Curaçao - Unverified

Comments

Responsible gambling issue.

Solution

Player was claiming that all deposits in 2024 should be returned when in fact there was no reason for the casino to be concerned about the player's activities until March 5th. Player says there is no evidence to show they had raised the issue earlier. No evidence = no case, case closed.
Other
06/03/2024
Closed

Slotastic Casino

Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their...

Jurisdiction: None/Unspecified

Comments

Player says that despite being previously verified, there were asked for documents and then their winnings were confiscated and their account closed.

Solution

The casino had serious and detailed concerns regarding the player's documents. That's an issue the player will have to resolve with the casino directly. Case closed.
Other
06/03/2024
Duplicate

Slotastic Casino

Player reported that the casino repeatedly cancelled their withdraw requests without explanation.

Jurisdiction: None/Unspecified

Comments

Player reported that the casino repeatedly cancelled their withdraw requests without explanation.

Solution

Duplicate -- closed.
T&C Dispute
04/03/2024
Closed

GoldenBet

Player says their winnings were confiscated, with the casino claiming a Terms breach.

Jurisdiction: Anjouan (Comoros)

Comments

Player says their winnings were confiscated, with the casino claiming a Terms breach.

Solution

As pointed out in a recent Casinomeister Warning GoldenBet has gone into full-on "ignore complaints" mode which is what they did to us on this one. The player decided to take legal action against the casino through SGBOK in Curaçao. Case closed.
Payment Issues
03/03/2024
Closed

Slots Magic Casino

Player says their documents have all been approved but "nobody is replying to my latest withdrawl."

Jurisdiction: iGaming Ontario

Comments

Player says their documents have all been approved but "nobody is replying to my latest withdrawl."

Solution

Casino says player has been paid. Player did not respond to our request for confirmation.
Payment Issues
03/03/2024
Resolved

SlotsMagic

Player says they are having difficulties withdrawing.

Jurisdiction: iGaming Ontario

Comments

Player says they are having difficulties withdrawing.

Solution

Player reports payment received.
Payment Issues
03/03/2024
Closed

Goldenbet

Player says casino refusing to pay out despite second account being closed over a year ago at player's request.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says casino refusing to pay out despite second account being closed over a year ago at player's request.

Solution

The casino says they will only talk to the player, but player says the casino is not doing anything to solve the problem. A Casinomeister Warning has been posted.
Responsible Gambling
02/03/2024
Closed

TsarsCasino

Responsible gambling issue.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Responsible gambling issue.

Solution

Player stopped responding to us. Case closed.
Payment Issues
02/03/2024
Closed

Kineko

Player says: "Two payment schedules have been agreed, both have been broken by kineko."

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says: "Two payment schedules have been agreed, both have been broken by kineko."

Solution

The casino never bothered to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Self-Exclusion
01/03/2024
Resolved

Kwiff Casino

Self-exclusion issue.

Jurisdiction: Isle of Man

Comments

Self-exclusion issue.

Solution

The casino refused to respond to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints. Update: Casino suddenly resolved the issue.
Payment Issues
01/03/2024
Closed

GoldenGenie

Player has been waiting two and a half months for their payment and that the casino is unresponsive.

Jurisdiction: Fake

Comments

Player has been waiting two and a half months for their payment and that the casino is unresponsive.

Solution

GoldenGenie offered no response whatsoever to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Responsible Gambling
01/03/2024
Closed

Mystake Casino

Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.

Jurisdiction: Curaçao 1668/JAZ

Comments

Responsible gambling issue -- player says they should not have been allowed to open 3 accounts.

Solution

The casino claimed that it was "urgent that we talk to the account owner" by which they meant they wouldn't talk to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
01/03/2024
Closed

Unibet Casino

Player says casino informed them that their account was closed "due to collusion with other players". Player says they have...

Jurisdiction: UKGC

Comments

Player says casino informed them that their account was closed "due to collusion with other players". Player says they have no idea what this is about.

Solution

The casino declined to review the case and said the player was welcome to "take this further" meaning to follow the Terms regarding their designated ADR. Case closed.
Payment Issues
29/02/2024
Closed

KatsCasino

Player says the casino has not abided by a payment schedule they themselves set up.

Jurisdiction: Curaçao - Unverified

Comments

Player says the casino has not abided by a payment schedule they themselves set up.

Solution

After a long string of lame excuses -- including the claim that the casino people have no contact with the Payments department -- and no proper response from the casino we're closing this. A Casinomeister Warning will be posted against the casino for ignoring player complaints by doing nothing but giving false and misleading responses and in the end simply not paying their players.
Payment Issues
29/02/2024
Resolved

777onfire

Player says that casino refuses to pay.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that casino refuses to pay.

Solution

Case in progress.
Payment Issues
29/02/2024
Closed

Mr Play Casino

"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as...

Jurisdiction: UKGC

Comments

"I receive an email from them saying that my withdrawal has been voided and my deposits confiscated as well as my account being closed. They said this was due to discrepancies ..."

Solution

This casino is part of Aspire Global and they always refuse to discuss player complaints. Such was the case here: case closed.
Other
28/02/2024
Closed

N1 Casino

Player says they have not been paid, their account was closed and the casino has become unresponsive.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says they have not been paid, their account was closed and the casino has become unresponsive.

Solution

The casino provided sufficient evidence for us to conclude that their decision against the player was justified. Case closed.
Payment Issues
28/02/2024
Closed

Nine win

Player says that they have been waiting two months for payment.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says that they have been waiting two months for payment.

Solution

Player did not respond to questions regarding their case, case closed.
Technical Issues (Software)
26/02/2024
Waiting For Response

Wazamba

Player says their are multiple technical issues with the casino's games and would like their lost deposits back.

Jurisdiction: Curaçao - Unverified

Comments

Player says their are multiple technical issues with the casino's games and would like their lost deposits back.

Solution

The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules.
Technical Issues (Software)
26/02/2024
Closed

WildSultan

Player says their are multiple technical issues with the casino's games and would like their lost deposits back.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says their are multiple technical issues with the casino's games and would like their lost deposits back.

Solution

The player took their case directly to the Curaçao licensing body for a ruling, which terminates our involvement in the case per the PAB Rules. Case closed.
Payment Issues
25/02/2024
Closed

Posh Casino

Player has been waiting a month for their payment.

Jurisdiction: None/Unspecified

Comments

Player has been waiting a month for their payment.

Solution

The casino reports that the player has been paid, waiting for confirmation. Unfortunately, the player did not respond to us. Case closed as per PAB rules.
Other
25/02/2024
Closed

Bitstarz Casino

Player says their winnings were confiscated and that they "deny all supporting evidence".

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their winnings were confiscated and that they "deny all supporting evidence".

Solution

The player had created multiple accounts and the casino enforced the Terms against doing that. Case closed.
Other
23/02/2024
Resolved

CasinoBrango

The player says their winnings were cancelled.

Jurisdiction: Curaçao 1668/JAZ

Comments

The player says their winnings were cancelled.

Solution

The casino reports that the player has been paid and the money withdrawn, the player has confirmed this. Case closed.
Other
22/02/2024
Closed

RollRushGaming

Player says they were blocked from their account.

Jurisdiction: None/Unspecified

Comments

Player says they were blocked from their account.

Solution

Despite a second chance and repeated attempts, the player did not respond to a basic question related to their complaint. This case is now closed and will not be re-opened.
Other
22/02/2024
Closed

Oshi Casino

Player says they are having difficulty getting their cashback VIP Bonus.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says they are having difficulty getting their cashback VIP Bonus.

Solution

The problem was resolved and the player received their cashback.
Source of Wealth
18/02/2024
Resolved

Kwiff Casino

Player is having difficulty with SOW.

Jurisdiction: UKGC

Comments

Player is having difficulty with SOW.

Solution

Player reported having been paid in full, case closed.
T&C Dispute
18/02/2024
Closed

SlotoCash Casino

Player says their winnings were confiscated with the casino saying they broke Terms.

Jurisdiction: None/Unspecified

Comments

Player says their winnings were confiscated with the casino saying they broke Terms.

Solution

The casino said the player was in violation of the Terms but they could offer to return deposits. The player accepted. Waiting for confirmation of payment. Case in progress.
Payment Issues
16/02/2024
Closed

webpartners.co affiliate program

Affiliate claiming non-payment.

Jurisdiction: None/Unspecified

Comments

Affiliate claiming non-payment.

Solution

Webpartners reported that they'd investigated the case thoroughly and found the affiliate in breach of contract on multiple counts. End result: termination of the contract. Case closed.
Bonus
16/02/2024
Closed

Casino Heroes

Player says their winnings have been confiscated.

Jurisdiction: Kahnawake (KGC)

Comments

Player says their winnings have been confiscated.

Solution

The casino never responded so we sent the player to the licensing body (Kahnawake) who came back with a decision supporting the casino. That's pretty much the end of the road on this one, case closed.
Payment Issues
15/02/2024
Resolved

Slots Magic Casino

Player says they are having difficulty making a withdrawal.

Jurisdiction: iGaming Ontario

Comments

Player says they are having difficulty making a withdrawal.

Solution

Player reports they have been paid in full. Case closed.
Self-Exclusion
15/02/2024
Closed

GoldenBet

Self-exclusion issue.

Jurisdiction: Curaçao 1668/JAZ

Comments

Self-exclusion issue.

Solution

The casino has become unresponsive in recent months and now only says "we talk to the player only" which of course means they do whatever they want. Case closed but a Casinomeister Warning has been posted against the casino for ignoring and/or dismissing player complaints.
Self-Exclusion
15/02/2024
Closed

21.red

Self-exclusion issue.

Jurisdiction: Malta (MGA)

Comments

Self-exclusion issue.

Solution

It turns out the player was dealing with the MGA already, so that takes this out of our hands. As per PAB rules, case closed.
Responsible Gambling
15/02/2024
Closed

Rhino.Bet Casino

Responsible gambling issue.

Jurisdiction: UKGC

Comments

Responsible gambling issue.

Solution

Rhino.bet said they wouldn't discuss the player's case with us because "we are not associated with Casinomeister", by which they mean they don't make money from us so they're not interested in hearing about issues that players bring to us. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
14/02/2024
Closed

PlayOJO Casino

Player says they have requested a withdrawal, but not received it yet.

Jurisdiction: Malta (MGA)

Comments

Player says they have requested a withdrawal, but not received it yet.

Solution

Player did not respond to us despite repeated attempts, so we have closed this case.
Payment Issues
12/02/2024
Resolved

PlayOJO Casino

Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.

Jurisdiction: UKGC

Comments

Player is concerned that their withdrawal is taking much longer than advertised on the casino's site.

Solution

Casino says player has been paid in full; unfortunately, the player did not respond to our request for confirmation. Case closed.
Payment Issues
12/02/2024
Resolved

Winz.io Casino

Player says they are having difficulty withdrawing.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says they are having difficulty withdrawing.

Solution

The player was paid in full, case closed.
Payment Issues
11/02/2024
Closed

Unibet Casino

Player says the casino is "withholding funds".

Jurisdiction: UKGC

Comments

Player says the casino is "withholding funds".

Solution

Player took their case to the casino's ADR which terminates our involvement: case closed.
Unknown
11/02/2024
Closed

BC.Game

Awaiting missing information and summary of issue from the player.

Jurisdiction: Curaçao GCB

Comments

Awaiting missing information and summary of issue from the player.

Solution

Player did not respond to our query for missing information. Case closed as per PAB rules.
Self-Exclusion
09/02/2024
Closed

dama n.v. casinos

Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s)...

Jurisdiction: Curaçao 8048 /JAZ

Comments

Self-exclusion issue, player claims the casinos used insufficient detection methods to catch and cancel their many re-registrations at the casino(s) in question.

Solution

The evidence showed that the player deliberately and repeatedly circumvented the detection procedures that were in place -- however feeble those may have been -- and that means they were at fault here. Arguments that the casinos should have tried harder to detect the re-registrations are beyond the scope of the PAB service. Case closed.
Payment Issues
08/02/2024
Closed

TrustDice

Player says that after a number of withdrawals, their balance was confiscated and their account blocked.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that after a number of withdrawals, their balance was confiscated and their account blocked.

Solution

The OP admited to violating the Terms by creating "a new account" but didn't like the way the casino handled that. Well, too bad, don't violate the Terms if you'd prefer not to be treated like a Terms violator. Case closed.
Payment Issues
08/02/2024
Resolved

ReadyCasino

Player says that despite 24h promise, they have been waiting 48h for their payment.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that despite 24h promise, they have been waiting 48h for their payment.

Solution

Player reports payment received.
Payment Issues
08/02/2024
Closed

LV BET Casino

Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.

Jurisdiction: Malta (MGA)

Comments

Player says that despite being verified, after submitting a withdrawal request, their balance was confiscated and their account closed.

Solution

LVBet says their previous decision against the player will not be changed. Since it concerns "Sportsbook abuse" they've declined to discuss it further. We're waiting for final comments from the player. Player did not respond to us -- case closed.
Payment Issues
08/02/2024
Resolved

Slots Magic Casino

Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer...

Jurisdiction: iGaming Ontario

Comments

Player has not been able to withdraw and says: "There is absolutely no option to speak to a live customer service it’s all automated bots."

Solution

Player reports having received payment in full, case closed.
Payment Issues
07/02/2024
Resolved

RakooCasino

Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".

Jurisdiction: Costa Rica

Comments

Player says they have been waiting nearly a month for withdrawal, with the casino advising "patience".

Solution

Case in progress.
T&C Dispute
06/02/2024
Closed

Goldenbet

Player says the casino confiscated their winnings.

Jurisdiction: None/Unspecified

Comments

Player says the casino confiscated their winnings.

Solution

Another in a long string of PAB issues that Goldenbet has ignored. Case closed but a Casinomeister Warning has been posted.
Payment Issues
06/02/2024
In Progress

SlotsGarden

Player is having difficulty getting paid.

Jurisdiction: None/Unspecified

Comments

Player is having difficulty getting paid.

Solution

Case in progress.
Payment Issues
06/02/2024
Closed

CrazyLuck

This is a duplicate.

Jurisdiction: None/Unspecified

Comments

This is a duplicate.

Solution

In the previous submission of this same issue, the casino refused to respond. Unfortunately, case closed.
Payment Issues
05/02/2024
Resolved

Rooli

Player says that despite being verified, after six days, their withdrawal still hasn't been approved.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that despite being verified, after six days, their withdrawal still hasn't been approved.

Solution

Player reports payment received.
Payment Issues
05/02/2024
Closed

Dreams Casino

Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are...

Jurisdiction: None/Unspecified

Comments

Player says their withdrawal was cancelled, they are now blocked from their account and their emails to the casino are bouncing.

Solution

The casino people shared evidence of player account fraud. Case closed.
Payment Issues
05/02/2024
Closed

LuckyOwlClub

Player is having an unreasonably difficult time getting a withdrawal processed.

Jurisdiction: None/Unspecified

Comments

Player is having an unreasonably difficult time getting a withdrawal processed.

Solution

The casino never replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
05/02/2024
Resolved

Royal Ace Casino

Player says they have been waiting over a week for their payment.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting over a week for their payment.

Solution

Player has been paid in full.
T&C Dispute
01/02/2024
Resolved

Videoslots

Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4)...

Jurisdiction: UKGC

Comments

Player's withdrawal had been cancelled and their account suspended because of a failed attempt to create an account four (4) years ago.

Solution

The player eventually reported the issue resolved, case closed.
Other
31/01/2024
Closed

LeonBet Casino

"they claimed there was an error in the system, so I complained and they didn't give me back the amount".

Jurisdiction: Kahnawake (KGC)

Comments

"they claimed there was an error in the system, so I complained and they didn't give me back the amount".

Solution

LeonBet says "We do not resolve player's issues from third parties." Case closed and a Warning will be posted against the casino for non-cooperation on player complaints. Case closed.
Payment Issues
31/01/2024
Resolved

NineWin

Player is having difficulty being paid in full.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player is having difficulty being paid in full.

Solution

The casino seems to think the case is resolved, checking with the player for confirmation. Player did not respond to us -- case closed.
Other
31/01/2024
Closed

sbobet

Player says their winnings were voided for "wrong odds".

Jurisdiction: Isle of Man

Comments

Player says their winnings were voided for "wrong odds".

Solution

Player did not respond to us -- case closed.
Payment Issues
31/01/2024
Resolved

MrVegas

Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.

Jurisdiction: UKGC

Comments

Player says they have not received their payment despite it leaving their account and the casino claiming it was sent.

Solution

This casino doesn't discuss player issues with 3rd parties like Casinomeister. We've passed on the details and asked them to contact the player. Shortly thereafter the player reported having been paid. Case closed.
Payment Issues
30/01/2024
Closed

7bitcasino

Player says casino deposited payment to unknown crypto wallet.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says casino deposited payment to unknown crypto wallet.

Solution

Case in progress.
Payment Issues
29/01/2024
Resolved

Posh Casino

OP reports excessively delayed payments on withdrawals.

Jurisdiction: None/Unspecified

Comments

OP reports excessively delayed payments on withdrawals.

Solution

The player received a series of payments and reported having been paid in full. Case closed.
Payment Issues
29/01/2024
Closed

goldenpharaoh

Player says they are still waiting fro payment after two months.

Jurisdiction: Fake

Comments

Player says they are still waiting fro payment after two months.

Solution

The casino failed to respond. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
29/01/2024
Closed

Bitstarz Casino

The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for...

Jurisdiction: Curaçao 8048 /JAZ

Comments

The player believed they should have been informed by Support when they violated the Term's max bet rule, asked for the casino to reconsider the cancellation of their winnings.

Solution

The casino reviewed the player's case and decided against changing their decision. Case closed.
Payment Issues
29/01/2024
Resolved

Rooli

Player says: "Bank Transfer Taking too Long".

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says: "Bank Transfer Taking too Long".

Solution

Player received payment later that day.
Other
28/01/2024
Closed

Winstler.io

Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due...

Jurisdiction: Curaçao 5536/JAZ

Comments

Player says the casino confiscated their winnings, said they would return the initial deposit and closed the player's account due to "suspicious activities".

Solution

No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
27/01/2024
Duplicate

Chumba

Duplicate.

Jurisdiction: Malta (MGA)

Comments

Duplicate.

Solution

Player submitted the same issue twice. Closing this one.
Payment Issues
27/01/2024
Closed

Chumba

Player says the casino is "refusing to pay me because my phone got stolen".

Jurisdiction: Malta (MGA)

Comments

Player says the casino is "refusing to pay me because my phone got stolen".

Solution

Player did not respond to us -- case closed.
Other
25/01/2024
Closed

Red32

Player says that casino has confiscated their winnings, claiming player has multiple accounts.

Jurisdiction: UKGC

Comments

Player says that casino has confiscated their winnings, claiming player has multiple accounts.

Solution

Player took their case to the ADR. Case closed.
Payment Issues
24/01/2024
Closed

Platin Casino

Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to...

Jurisdiction: Curaçao 365/JAZ

Comments

Player says that despite being verified, they cannot withdraw and the casino keeps ending the chat when they try to contact customer service.

Solution

The casino has been 100% unresponsive. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
23/01/2024
Resolved

Lilibet

Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says that their withdrawal has disappeared from their casino account (and history) but not appeared in their bank account.

Solution

Player reports being paid in full.
KYC
21/01/2024
Closed

JackpotMobileCasino

Player says that when they sent in their documents, the casino closed their account and informed them they would return...

Jurisdiction: UKGC

Comments

Player says that when they sent in their documents, the casino closed their account and informed them they would return their deposits.

Solution

Player stopped responding to us -- case closed.
Other
21/01/2024
Closed

Goldenbet

The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".

Jurisdiction: Curaçao 1668/JAZ

Comments

The player would like their deposits returned because of "technical disruptions" and "a potential breach of social responsibility".

Solution

The casino said "we've resolved our end of the issue" and had nothing further to say. The player disagreed, nothing at all had been resolved. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Responsible Gambling
21/01/2024
Closed

Unibet Casino

Responsible gambling issue.

Jurisdiction: Malta (MGA)

Comments

Responsible gambling issue.

Solution

The casino said they'd followed their RG procedures fully and the player had been so informed. Unibet doesn't discuss RG cases in detail so that's the end of the line for this one. If the player wishes to pursue it further they'll have to go to the designated ADR. Case closed.
Payment Issues
21/01/2024
Resolved

Novibet

Player says that despite being verified, they've only received 1 of 2 payments.

Jurisdiction: Malta (MGA)

Comments

Player says that despite being verified, they've only received 1 of 2 payments.

Solution

Player reports payment in full.
Payment Issues
19/01/2024
Closed

Zodiac Casino

"they froze my account over 3 disputed deposits".

Jurisdiction: Kahnawake (KGC)

Comments

"they froze my account over 3 disputed deposits".

Solution

The player had a history of chargebacks that forced the casino to lock their account. Player was referred to the designated ADR. Case closed.
Bonus
19/01/2024
Resolved

SpinSamurai

Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior...

Jurisdiction: Curaçao 8048 /JAZ

Comments

Casino refused a withdrawal stating "all deposits incur bonus wager plus 3x cash wager + 3x wagers on all prior deposits made in the casino. Whether you lost the deposits or not". Needless to say the player was taken aback by "3x wagers on all prior deposits".

Solution

We checked the "3x prior deposits" thing with Dama/Softswiss and they've reported it as an "operator error". The player was promptly paid in full. Case closed.
Payment Issues
19/01/2024
Closed

ChipStars Casino

Player's issue boiled down to non-payment.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player's issue boiled down to non-payment.

Solution

In the end the player refused to follow the procedures given by the casino, blamed us for not giving him the help and support he wanted, and left in a huff. Case closed.
Payment Issues
18/01/2024
Closed

The pokies.net

Player says they have been waiting a week for their withdrawal.

Jurisdiction: Curaçao 365/JAZ

Comments

Player says they have been waiting a week for their withdrawal.

Solution

Player stopped responding to us. Case closed.
Payment Issues
18/01/2024
Closed

PlayOJO Casino

The player reported that they were having trouble getting paid due to casino errors.

Jurisdiction: Malta (MGA)

Comments

The player reported that they were having trouble getting paid due to casino errors.

Solution

The casino looked into the matter and reported that they had in fact made mistakes and been wrong about the player's payments. The player was paid but they'd already decided to leave the casino. Case closed.
Other
17/01/2024
Closed

Sportbet.one

Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".

Jurisdiction: Mwali (Comoros)

Comments

Player says their winnings were confiscated and their account closed, with the casino claiming "signs of fraudulent activity".

Solution

Issue closed at player's request.
Payment Issues
16/01/2024
Closed

SpinCasino

Player says: "I was told money had left casino.. I still haven't received my money live chat says its still...

Jurisdiction: Alderney

Comments

Player says: "I was told money had left casino.. I still haven't received my money live chat says its still in review".

Solution

Unfortunately, this casino refuses to discuss player cases with third parties. The player has no choice but to follow the Complaints procedure given in the Terms. Unfortunately that means "case closed" here at Casinomeister.
Other
16/01/2024
Closed

PokerStars

Player says they are having huge dificulty with a deposit gone wrong.

Jurisdiction: Malta (MGA)

Comments

Player says they are having huge dificulty with a deposit gone wrong.

Solution

Pokerstars refused to discuss this player's case, as they always do. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
16/01/2024
Resolved

Thepokies.net

Player says they have been waiting days for their payment.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says they have been waiting days for their payment.

Solution

Player reported payment received. Case closed.
Responsible Gambling
16/01/2024
Closed

All British Casino

Responsible Gambling issue.

Jurisdiction: UKGC

Comments

Responsible Gambling issue.

Solution

Due to the complexity of the issue we referred the player to the casino's designated ADR. Case closed.
Payment Issues
15/01/2024
Closed

Big5Casino

Player says they have been waiting 6 moths for their payment.

Jurisdiction: Malta (MGA)

Comments

Player says they have been waiting 6 moths for their payment.

Solution

Aside from promises to "report back to you as soon as we receive further information" we've had nothing further from the casino. They've repeatedly made promises of "payment coming" to the player yet nothing is received. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints and effectively confiscating balances through inaction and failure to pay.
Payment Issues
15/01/2024
Closed

Mr Green Casino

Player reports they are having withdrawal issues.

Jurisdiction: UKGC

Comments

Player reports they are having withdrawal issues.

Solution

Unfortunately, we are unable to accept this case as MrGreen refuse to discuss player cases with third parties. There is a Casinomeister Warning already posted reagarding them.
Responsible Gambling
15/01/2024
Closed

FreshBet

Responsible gambling issue.

Jurisdiction: Curaçao 1668/JAZ

Comments

Responsible gambling issue.

Solution

The casino offered no response to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
14/01/2024
Resolved

Betmgm/Leovegas

Player is having difficulty receiving payment.

Jurisdiction: UKGC

Comments

Player is having difficulty receiving payment.

Solution

Player reports that they have been paid.
Payment Issues
14/01/2024
Resolved

CasinoBrango

Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to...

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says that after difficulty with their VIP status, the casino closed their account and they have been unable to withdraw their balance.

Solution

Player reports they have been paid.
Payment Issues
13/01/2024
Closed

RoyalOak

Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the...

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting for nearly three weeks for their withdrawal and believes the reason given by the casino to be "absolute nonsense".

Solution

No response of any kind from RoyalOak. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Other
13/01/2024
Closed

BVX

Player says they have been waiting a week for their deposit to appear in their account.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting a week for their deposit to appear in their account.

Solution

Player stopped responding to us. Case closed
Other
12/01/2024
Closed

Bet365 Casino

Player claims that their mother died with an unresolved balance and they are trying to reclaim that.

Jurisdiction: Other

Comments

Player claims that their mother died with an unresolved balance and they are trying to reclaim that.

Solution

An issue like this will require the player to deal with the casino directly, case closed.
Payment Issues
12/01/2024
Closed

Scoobybet

Player says their account has been disabled, their winnings not paid and the casino is not responding.

Jurisdiction: Curaçao 8048 /JAZ

Comments

Player says their account has been disabled, their winnings not paid and the casino is not responding.

Solution

The player chose to pursue their case elsewhere, case closed.
Payment Issues
10/01/2024
Closed

888 Casino

Player says they are unable to withdraw due to an "investigation".

Jurisdiction: Malta (MGA)

Comments

Player says they are unable to withdraw due to an "investigation".

Solution

As per our longstanding warning against 888, they ignore player complaints and as such, there is nothing we can do to help. Case closed.
Source of Wealth
09/01/2024
Resolved

PlayJango Casino

Player says they have been trying to pass SOW for over a week.

Jurisdiction: Malta (MGA)

Comments

Player says they have been trying to pass SOW for over a week.

Solution

Player reports being paid.
KYC
09/01/2024
Resolved

LeoVegas Casino

Player says they have been waiting (with a locked account) over a month and a half to be verified.

Jurisdiction: UKGC

Comments

Player says they have been waiting (with a locked account) over a month and a half to be verified.

Solution

The player's account issues were resolved without comment. Case closed.
Payment Issues
09/01/2024
Closed

MagicWin

Player says they have been waiting over a month for their payment.

Jurisdiction: Fake

Comments

Player says they have been waiting over a month for their payment.

Solution

Player did not respond to us. Case closed as per PAB procedures.
Payment Issues
08/01/2024
Resolved

PlayOJO Casino

Player says they have been waiting 11 days for their payment.

Jurisdiction: UKGC

Comments

Player says they have been waiting 11 days for their payment.

Solution

Player reports being paid in full.
Payment Issues
08/01/2024
Closed

Posh Casino

Player says they have been waiting 3 weeks for payment.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting 3 weeks for payment.

Solution

Player has decided to spend their balance.
Other
07/01/2024
Resolved

Posh Casino

Player reported excessive delays in payment of withdrawals, promises repeatedly made but never fulfilled.

Jurisdiction: None/Unspecified

Comments

Player reported excessive delays in payment of withdrawals, promises repeatedly made but never fulfilled.

Solution

It took 3 months but the player finally received what was owed. Case closed.
Self-Exclusion
06/01/2024
Closed

LuckyCasino

Self-exclusion issue.

Jurisdiction: Malta (MGA)

Comments

Self-exclusion issue.

Solution

The casino gave no reply to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
KYC
06/01/2024
Closed

Casino Extreme

Player says they have been waiting over a week for verification.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player says they have been waiting over a week for verification.

Solution

Case closed as the player did not respond to us and appears to have abandoned their PAB complaint.
Payment Issues
05/01/2024
Closed

888 Casino

Player says withdrawal "rejected".

Jurisdiction: Malta (MGA)

Comments

Player says withdrawal "rejected".

Solution

Unfortunately, we are unable to accept this case as 888 refuse to discuss player cases with third parties and all attempts over the years to convince them otherwise have failed.
Bonus
05/01/2024
Closed

SlotsRoom

Player having difficulty with a bonus.

Jurisdiction: Curaçao - Unverified

Comments

Player having difficulty with a bonus.

Solution

The casino showed that the player had taken multiple Welcome Bonus offers in violation of the Terms. The player was unavailable for comment. Case closed.
Responsible Gambling
04/01/2024
Closed

Frumzi

Responsible gaming issue.

Jurisdiction: None/Unspecified

Comments

Responsible gaming issue.

Solution

There was no response from the casino: case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
04/01/2024
Closed

Slot Madness Casino

Player submitted a duplicate of a previous PAB.

Jurisdiction: None/Unspecified

Comments

Player submitted a duplicate of a previous PAB.

Solution

Closed -- duplicate.
Payment Issues
03/01/2024
Closed

HouseOfSpins

Player says they have been waiting for two months for their payments and now the casino has closed their account.

Jurisdiction: None/Unspecified

Comments

Player says they have been waiting for two months for their payments and now the casino has closed their account.

Solution

The casino has been totally unresponsive to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
KYC
03/01/2024
Closed

CasinoBrango

Player has been waiting over a week for their account to be verified.

Jurisdiction: Curaçao 1668/JAZ

Comments

Player has been waiting over a week for their account to be verified.

Solution

Player did not respond to us -- case closed.
T&C Dispute
03/01/2024
Closed

Neonixcasino

Player says their winnings were confiscated for breaking Terms.

Jurisdiction: Fake

Comments

Player says their winnings were confiscated for breaking Terms.

Solution

No response from the casino. Case closed but a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Payment Issues
03/01/2024
Closed

SlotMadness

Jurisdiction: None/Unspecified
No comment available

Solution

We felt the player was risking their health and wellbeing and so moved them to the Quit Gambling group on the site. They were not pleased and requested their account be deleted. So be it, case closed.
Other
02/01/2024
Resolved

PlayOJO Casino

Player having a technical issue with the casino site.

Jurisdiction: Malta (MGA)

Comments

Player having a technical issue with the casino site.

Solution

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Payment Issues
02/01/2024
Closed

Unibet Casino

Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction...

Jurisdiction: Malta (MGA)

Comments

Player says they have been waiting two weeks for a payment. The primary issue seems to be which licensing jurisdiction the player belongs to, for some reason that's not yet obvious.

Solution

The casino made it clear that they needed some KYC documents in order to proceed with the payment(s). The player refused to give those documents. Case closed.
Unknown
02/01/2024
Closed

Unibet Casino

Player submitted 2 PABs for the same issue.

Jurisdiction: Gibraltar

Comments

Player submitted 2 PABs for the same issue.

Solution

Duplicate, closed.