Bitstarz Casino Review

Overview

From the moment you first land on Bitstarz’s website, you’ll notice that this is a casino that doesn’t mess around. It just looks like the kind of site you’re going to end up joining.

Here at Casinomeister, we have a long history with Bitstarz. They submitted their casino to our Baptism By Fire process which they passed easily and claimed the rare Accredited status.

They also boast more than 2.7 million players and an amazing selection of online casino games — an incredible feat for a casino that was only launched in 2014!

One of the main USPs of the casino is that they accept Bitcoin as a payment method. In fact, they were one of the first online casinos to start integrating cryptocurrencies into their platform and inspire a new generation of bitcoin casinos. Bitstarz’s games feature several Bitcoin-focused software providers, including Booming Games, Vivo Gaming, Evolution Gaming, Endorphina, Betsoft and Pragmatic Play. However, we should point out that they also accept conventional payment methods, so you’ll easily be able to find a banking option that’s right for you.

Their website is very modern, easy-to-navigate and easy to use. The slick, modern design is a welcomed change to an industry that appears to have been overtaken by old, dated-looking websites with a poor user interface. Their icon system also gives you information about what kind of games you’re playing. For example, a ribbon icon indicates provably fair games. In fact, all the games can be easily verified to be provably fair gaming!

With a fantastic selection of slot games, casino games, live casino games, table games, and video poker to choose from, Bitstarz Casino really is a gem among online casinos. In this Bitstarz Casino review, we’re going to make sure you’re armed with all the knowledge and information you need to decide as to whether Bitstarz Online Casino is a site suitable for you.

Bonuses and Promotions

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Welcome Offer

Bitstarz Casino doesn’t just offer a first deposit bonus; they offer you a matched deposit bonus on your first four deposits. It’s exclusive bonuses like this that have allowed the casino to become such a popular driving force in the iGaming world. In fact, it’s the most generous casino welcome bonus we’ve seen in a long time!

Here’s how it works:

• Deposit #1: 100% matched deposit bonus up to $400 + 180 free spins
• Deposit #2: 50% matched bonus up to $400
• Deposit #3: 50% matched bonus up to $800
• Deposit #4: 100% matched bonus up to $400

We should point out here that the 180 free spins aren’t all credited to your account at once. Instead, Bitstarz Casino will add 20 free spins to your player account every day for nine days in total. Below, we’ll also be looking at some of the most important terms and conditions to be aware of when claiming the Bitstarz bonus. Even on your fourth deposit, be sure to follow the wagering requirement terms, as bonus funds won’t be converted to real money until this is complete.

Bonus Terms and Conditions

As you’d probably expect, the main welcome bonus offer at Bitstarz Casino comes with a few terms and conditions. We find them to be fair, but for this Bitstarz Casino review, we will highlight a few of the most important ones here.

First of all, the terms and conditions stipulate that all bonus funds must be wagered a total of 40X before the bonus money becomes withdrawable cash. I.e., the wagering requirements of all the above deposit bonuses are 40X. When playing with bonus funds, the max bet is $5 per bet/hand/game, and there are a few game restrictions, most notably progressive jackpots. However, the bonus is a non-sticky bonus, so you’re free to withdraw your winnings at any time if you hit a big win before dipping into your bonus balance. This is a major plus in our eyes!

No-Deposit & Free Spins Offers

Bitstarz Casino is also one of the few online casinos to offer a no-deposit bonus, and they give all new players 20 free spins just for signing up and creating an account! These 20 free spins are credited to your account immediately, and you do not need to input a bonus code.

The maximum you can win from the free spins is $100, or 5mBTC for Bitcoin players. Any winnings from this bonus come with wagering requirements of 40X. You will also need to deposit $20 before you’re able to withdraw any winnings from the no-deposit bonus. We love that Bitstarz Casino offers a free spins no-deposit bonus – and free spins no-deposit bonuses are so rare these days it’s very refreshing to see!

Bitstarz also offers a ‘free spins Wednesday’ bonus; deposit $30 and receive 20 free spins. It’s incentives like this that check our “perfect online casino” boxes.

Bitstarz Weekly Freeroll

All new players at Bitstarz Casino can take advantage of a generous bonus called the Weekly Freeroll, and this is a tournament that’s only open to brand-new players. Each week, a prize worth EUR1,000 is split between the top 200 players on the leaderboard. As you play and wager real money, you’ll climb this leaderboard, earning points for hitting big wins!

At the end of the week, the top 200 players on the leaderboard will win a wager-free cash prize, and the higher up the leaderboard you are, the more your bonus will be worth!

VIP and Loyalty Programs

It’s a little unclear when it comes to the VIP program offered at the casino. It appears there is a loyalty program of sorts but only when certain promotions are running. Here’s what the team has to say:

“The comp points earned by your play are auto-converted to prizes in the level-up promotions when these are running. Comp Points can not be exchanged in any way, these are generated when you play for your own deposited funds, and it is these that decide the level you are in our campaigns, and each level you gain in there does reward a bonus.”

Banking and Payment Options

Bitstarz Casino offers players a wide variety of banking and payment methods to choose from, and you’ll be able to deposit funds and withdrawals with everything from debit and credit cards to e-wallets and more.

Currently, the payments accepted at Bitstarz Casino include debit cards (VISA, MasterCard, Maestro), Bitcoin, Skrill, Neteller, Paysafecard, Cubits (Bitcoin), and, in some cases, you can make deposits and withdrawals using a direct bank transfer.

All deposits, bar those made through a bank transfer, are credited to your account instantly. However, unfortunately, the casino does charge deposit fees on certain payment methods. All debit and credit cards and EWallets incur a 2.5% deposit charge. The minimum deposit for all payment types is $20, or, if you’re using Bitcoin, it’s 0.00001mBTC.

Bitstarz Withdrawal Speed

You can make withdrawals using all payment options, except for Maestro and Paysafecard. If you deposited using one of these payment methods, you’d be asked to choose another type of payment for your withdrawal to be processed.

Bitstarz Casino’s payout speed is one of the fastest in the entire online casino industry. Your withdrawal will usually be instantly processed if you’re using Bitcoin so that the funds will be available in your Bitcoin Wallet within minutes. E-wallet withdrawals are also usually instant, while those made using debit and credit cards generally take 1-3 business days.

The casino does not charge any fees for withdrawals, only deposits, and the minimum withdrawal varies, with most payments set at $42.

Online Casino  Experience and Features

Desktop and Mobile Gaming

Bitstarz Casino’s website is really easy-to-use, easy-to-navigate and offers a very user-friendly user interface. Its slick, modern design is easy on the eye, and we love the way everything looks.

The site also boasts a fully functional mobile casino, which allows you to play most of their titles — including slot games, table games, dice games, and card games — from your mobile device’s internet browser. Mobile optimization means you don’t need to download or install a dedicated app. Just open up Bitstarz Casino in your mobile device’s internet browser, and you’ll be automatically redirected to a special mobile casino where you can log in or create a casino account.

Unique Features

Bitstarz Casino offers more than virtually all other casinos we’ve ever reviewed when it comes to unique features. We’ve already covered one of the biggest ones (the BTC games), which allows you to play a huge number of the site’s games using Bitcoin.

However, one of the most commonly overlooked features is Bitstarz Casino’s Instant BTC To EUR Exchanger. This is a very useful tool for players who choose to make a deposit using Bitcoin, win, and then want to make a withdrawal using a regular payment option (a bank account or an e-wallet, for example.)

Through the casino, you can instantly convert your Bitcoin balance into EUR. The site does not charge any fees or take a commission for processing this conversion. It’s a really useful tool and one we feel other cryptocurrency-focused casinos will likely take up in the future.

KYC

Know Your Customer (KYC) checks have become increasingly common over the past few years. Most regulators now require their licensees to carry out checks on their customers to make sure they’re above the age of 18 and to confirm the identity of who’s playing. Whether you’ll need to undergo a KYC while playing at Bitstarz depends on one main factor; the deposit method you choose to use (and play with.)

As a general rule of thumb, if you join and play with Bitcoin only, it’s unlikely you’ll be asked to complete an account verification check. However, if you have a large win or are depositing large sums of money, you may well find the casino asking you to complete the KYC check.

If you’re playing with any payment method other than Bitcoin, then you’ll almost always need to prove your identity. However, when this happens depends. As a general rule of thumb, you should expect to be asked to submit documents when making a withdrawal, especially if it’s valued at $1,000 or more.

Here’s what the casino has to say about it:

“When you request a withdrawal, if we at this stage require documents from you, we will send you an email within an hour asking for the required documents with instructions on how to proceed. The asked for documents then have to be uploaded under your document section and will be verified within 12 hours time, mostly this is done within one hour, though.”

From what we’ve seen, it appears as though they do usually process KYC checks in as little as an hour – so you shouldn’t find yourself having to wait for too long to get your withdrawal processed if that’s the issue you’ve run into.

Responsible Gaming

The casino, Bitstarz, always urges players to gamble responsibly, and they do their best to make sure that all of their players are having fun while playing online. While their licenses from Curacao may not require that they offer players responsible gambling tools, we feel that it’s fair to say the site goes above and beyond. They allow you to self-set limits and timeouts without needing to request the help of the support team.

Deposit limits can be adjusted so that you can keep track of how much money you’re depositing on a daily, weekly, or monthly basis. When you lower a limit, the change is immediately reflected in your account. However, if you raise your limit, the new threshold will take 24 hours to take effect, and you’ll be asked to validate the change.

You could also use the session timer option to minimize the amount of time you spend gambling. This period can be changed at any time and is automatically active. The session will immediately stop, and you will be signed out when you hit the time limit.

The casino’s website also includes reality checks. You can set up a warning from your player account alerts to inform you of how long you’ve been playing. It also gives you a short rundown of your bets, gains, and losses for the latest session. You can set reminders for every 15, 30, 45, or 60 minutes.

If you’d like to take a short break from gambling altogether, then you’ll be pleased to learn that Bitstarz also allows you to take a “timeout” period. This allows you to close your account for a period of time temporarily; 24 hours, one week, one month, or six weeks are the options available to you, and once you opt to take a time out, you will not be able to log back into your account until the timeout period has expired.

If you feel as though your gambling is becoming problematic, you can also choose to self exclude. This will completely block access to your account for a period of time. The minimum amount of time you can set is six months, with five years being the upper limit. Be warned. However, should you choose to self exclude, you will not be able to log back into your account. This action cannot be undone in any circumstances, so bear this in mind.

About the Team and History

Bitstarz first launched in 2014. From the offset, they made it clear they were going to focus heavily on Bitcoin gambling — a move that soon turned into them integrating a number of other cryptocurrencies into their site too.

When Bitstarz first launched, they were called BitStars.net. It wasn’t until 2015 that they decided a .net domain wasn’t good enough. That’s when they chose to rebrand themselves to Bitstarz.com.

We feel that converting to the dot-com version of the domain is a wise business decision, as it instills trust.

In terms of ownership, Bitstarz is owned and operated by a company called Nabelse Holdings Ltd. This company is the parent company of several other online gambling brands, including the likes of 7BitCasino and Princess Star Casino.

While many players are put off by the fact that Bitstarz holds an online gambling license from the Curacao Gaming Control Board, we should point out that the site has a very strong reputation when it comes to iGaming. Despite the weak licensing, there are very few issues; they look after their players, and, from what we’ve seen first hand, they deal with complaints very swiftly and professionally.

Finally, hard work pays off. Bitstarz was awarded the coveted Best Customer Service Award 2020 from Casinomeister for their awesome 24/7 support team. Our forum is chock full of glowing statements from our members, making this award is truly justifiable.

Complaints and Track Record

Bitstarz Casino has been around for some time – and they seem to be doing a pretty good job satisfying their players. They are primarily focused on cybercash but do take EWallets and credit cards as well. They have a high profile in our forum and seem to get some good responses from our members.

They have fast withdrawals, relatively no reverse time, weekend cashouts, and lock withdrawals (so you can’t play them back).

The main downside is that they only have a Curacao license due to their focus on cyber currency (8048 JAZ). This means there are a number of restricted countries; the site does not accept the United Kingdom or the United States bets, for example.

Besides these restricted countries, some countries are excluded from receiving any promotional offer: Greece, Hungary, Mauritius, Slovenia, Croatia, Bosnia and Herzegovina, North Macedonia, Montenegro, Serbia, Austria, Albania, Sweden, Spain, France, United Kingdom, United States, Netherlands, Saint Maarten (Dutch part), Curaçao, Finland, Kosovo, Netherlands Antilles and Slovakia.

They applied for accreditation at Casinomeister and were vetted with our Baptism by Fire process, which they passed relatively unscathed. There were a couple of outstanding PABs, but after a thorough investigation, we found the players to be at fault.

Bitstarz Customer Support

Winner of Casinomeister’s Best Customer support award 2020!

f you’re new to online gaming or considering joining the Casino, it’s only normal to have some concerns about the platform. You might also run into issues that need to be resolved, and Bitstarz Casino does an outstanding job regarding customer support.

In this Bitstarz Casino review, we tested their customer service experience.

There is indeed a live chat option, offering instant support to players in many different languages. We were pleased to find that the live chat facility is open 24 hours a day, seven days a week, and this ensures you can get the help and support you need, no matter what time of day (or night) you’re playing.

The live chat customer support team is very supportive and goes out of their way to assist you. We like how the customer support team is available 24 hours a day, seven days a week.

However, if you should prefer to contact the customer service staff without using the live chat facility, you’ll also be able to reach them via email. Personally, we prefer to avoid using email. Live chat answers are much easier and, as you’re connected with an operator immediately, there’s no waiting around — a major highlight in our books.

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Deposit & Withdrawal

Providers

Bitstarz Casino offers games from a huge number of software providers. You’ll find studios including Authentic Gaming, Amatic Industries, Booongo, BGaming (SoftSwiss), Blueprint, Belatra, BigTimeGaming, Booming Games, Betsoft, Casino Technology Evolution Gaming, EGT, Evoplay Entertainment,  Endorphina, GameArt, Habanero, iSoftBet, iGTech, Lucky, Push Gaming, Microgaming, NetEnt, Nolimit City,  Pragmatic Play, Play’N GO, Platipus, Playtech, Playson, Red Tiger, Spinomenal, Quickfire, Quickspin, Thunderkick, Vivogaming, Wazdan, Yggdrasil, Kalamba, Relax, Elk Studios, Hacksaw Gaming… to name but a few!

Slots

When it comes to slots, Bitstarz Casino is hard to outdo – and that’s because they feature games from virtually all of the biggest game developers on the planet! Take Betsoft, for example; you’ll find their full portfolio on offer, which means you’ll be able to enjoy titles like Gypsy Rose, Fruit Zen, Bad Girl Girl Bad and Mr Vegas.

Play’n Go have their full suite of games on offer too, so you’ll find classics like Book of Dead – where players can win up to 5,000X their stake – alongside some of their more modern “grid” games, including the likes of Moon Princess, Gods of Olympus and, of course, Reactoonz.

If you prefer to play classic 3-reel slots, the site doesn’t disappoint either, and you’ll find a number of these retro-inspired slot machines available. When we were writing this review, some of the most popular at the time of writing included Lucky 7’s, Ultra Fresh, “Sushi”, and Mermaid’s Pearl.

All of the video slots at Bitstarz Casino can be found from the “Slots” tab, and while you can’t search for games directly – by name – you can filter the games by the game developer, which is useful when it comes to finding the game you’re looking to play!

Live Casino – Not Just Evolution Gaming!

Evolution Gaming has, pretty much, become the sole market leader in the live dealer games industry, and their live casino technology is so superior to most of their competitors that many online casinos will fight to have their live casino games available at their site. At Bitstarz Casino, you will find a full suite of games from Evolution Gaming – and that includes hit titles like Crazy Time, Dream Catcher and Monopoly Live…

But it’s not just Evolution Gaming you’ll find at the site – and there are also a few other live casino developers, including Vivo Gaming and Authentic Gaming. This allows you a huge degree of choice when it comes to selecting the type of live casino game you’d like to play, and you’ll find everything from multiple Roulette, Baccarat and Blackjack variations to more unusual titles like Suomalainen Ruletti, Three Card Poker and Power Blackjack.

All of the live dealer games at the site can be easily accessed by pressing the “Live Casino” button on the main game navigation menu.

BTC Games

If you look at the main game navigation menu, you’ll see a tab called “BTC Games”. This is a breakdown of all games at the casino that allow you to play using Bitcoin – and it’s a very useful way of seeing which games are crypto-friendly!

From what we saw when writing this review, the vast majority of games here are video slots, and most appear from Pragmatic Play. This means you’ll see titles including Sweet Bonanza, Wolf Gold and Madame Destiny making an appearance.

However, there are also games from other game developers, including Firex in the Hole xBomb – Nolimit City – and Big Bass Bonanza, from Yggdrasil.

Roulette

Roulette is arguably the most popular type of table game played at both land-based casinos and online casinos. Bitstarz Casino offers a tremendous selection of Roulette titles to choose from, including classics like European Roulette and American Roulette, to more unusual game variations.

All of the Roulette games available to play can be found under the “Table Game” tab on the site’s main navigation menu, and, from here, you’ll be able to view a full breakdown of all the Roulette games that you can play.

When we were writing this casino review, we took a quick look at some of the most popular Roulette games on offer, and these included: European Roulette, American Roulette, Common Draw Roulette, Zoom Roulette, European Roulette VIP, American Roulette VIP, European Progressive Roulette and Bonus Roulette.

Blackjack

Bitstarz Casino boasts an impressive selection of Blackjack games, and many of these games are provided by multiple game developers, including the likes of Play’n Go, Microgaming and NetEnt. Of course, the actual games available to you will depend on which country you’re playing from – but, generally speaking, their game selection is so large that you’ll almost always find the right Blackjack variant for you.

Looking at some of the most popular Blackjack games at Bitstarz Casino, we found the following making an appearance: American Blackjack, Super 7 Blackjack, Super 7 Blackjack Deluxe, Perfect Pairs Blackjack, Multi-Hand Blackjack, Multi-Hand VIP Blackjack, Single Deck Blackjack and European VIP Blackjack.

All of the Blackjack games at the casino can be found under the “Table Games” tab. Unfortunately, there’s no way of filtering Blackjack games from the other casino games, which is slightly annoying.

Other Casino Table Games

Among the casino’s vast selection of games, you’ll also find a huge number of other types of table game – many of which we haven’t seen offered for a long time at an online casino – so it’s refreshing to see so much variety available.

For example, if you’re looking for poker-inspired games, you’ll find Trey Poker, Caribbean Poker, Poker Pursuit, Casino Hold’em, Let it Ride and Three Card Poker. All of these games are nestled with the rest of the casino games, and you’ll also find titles like Hi-Lo and Double Exposure; we really like Hi-Lo, as Bitstarz Casino offers a really high-quality version. Of the game!

If Baccarat is more what you’re looking to play then, you’ll be pleased to learn that there’s no shortage of variations of the game at the site, including classic Baccarat – but also Punto Banco, a game which many players would consider the original Baccarat. All of the games Bitstarz offers to allow players on all budgets to enjoy, thanks to their low minimum bets and high max bet options.

Video Poker

The vast majority of video poker machines at Bitstarz are provided by Betsoft – a fairly popular game developer, albeit one that’s yet to leave a major impact in the European iGaming world. Still, there’s a ton of different video poker machines to be found at the casino, and this allows you to play games offering a return to a player percentage as high as 99.80%!

When looking at the video poker machines offered, we found a large number at the online casino, with some popular titles including Split Way Royal Poker, Bonus Poker Deluxe, Bonus Poker, Tens or Better Poker, Double Bonus Poker, Deuces Wild Bonus Poker, Draw Five Poker, Joker Poker (Kings), Joker Poker (Kings Multi-Hand), All American Progressive Poker, Bonus Poker Multi-Play and Pyramid Bonus Poker.

It’s refreshing to see such a large number of video pokies on offer, especially since so many online casinos today are choosing to focus their efforts on video slots and live dealer games instead. We feel the casino has done a truly excellent job with their video poker offering, and the variety is fantastic, so you’ll be sure to find a game that fits what you’re looking for!

Progressive Jackpots

Bitstarz Casino offers a small yet sufficient selection of progressive jackpot games for you to enjoy – and while they do offer a number of non-slot progressive jackpot games (Video Poker and Roulette, for example), in this section, we’ll be looking at the progressive jackpot video slots they have on offer.

Most of these progressive jackpot video slots are from Microgaming – although there’s also a few from Betsoft – and they can all be found easily and quickly under the “Jackpots” tab on the main game navigation menu.

We really like the fact that the jackpot total is displayed on the thumbnail of the game; this allows you to easily and quickly see how much each game’s jackpot is currently worth!

Mega Moolah is the most popular progressive jackpot video slot at the site – as you may expect – and this iconic Microgaming slot is found at virtually every online casino on the planet, thanks to its insane win-potential – with the jackpot often reaching into the tens of millions. For example, at the time of writing, the progressive jackpot on Mega Moolah was worth more than $15 million – and it should come as no surprise to see why so many players choose to try out this game for themselves; it offers potentially life-changing wins!

Major Millions is the second most popular progressive jackpot video slot at the casino – again, from Microgaming – and, while not quite as popular as Mega Moolah, it offers great win-potential, with the jackpot total currently standing at just over $700,000.

The selection of games in the jackpot area of the casino is fantastic – and other notable progressive jackpots worth mentioning includes Diamond Wild, Lucky Clover, My Lucky Number, Haunted Circus, The Bomb, Monkey Jackpot, Ultimate Super Reels, Bank Robbers and Mona Lisa Jewels.

Bitstarz Casino Software Providers

General Information