Casumo Source of Wealth issues

Iamfozzzz

Newbie member
PABaccred
Joined
Feb 25, 2020
Location
Bournemouth
Hi Guys,

First time posting so apologies if i am posting in the wrong area, but i really need some help.
I am having real problems with Casumo and source of wealth.
I have been through the process about 2-3 months ago with no problems.
I recently withdrew and depositied more than usual (actually was up about £2k). I requested a withdrawal on 11th Feb.
5 days later i was slapped with a verification SOW. Okay so i sent the docs as requested (letter from employer confirming salary, Drivers license and most recent payslip).
They then asked me for outgoings etc. I told them i dont have any regular outgoings (i live with my parents twice a week as away with work a lot). I then was asked to provide my parents rental or mortgage agreement and proof that utility bills were in their names. I have told them i was never going to do that.
Its now the 25th Feb and i have heard nothing.
So i went on to live chat just now and spoke to Crispin.
See the attached files.
He/she is basically saying that i cant withdraw funds even when i request my account to be closed until the process is complete.
I cant complete any more than i already have and i will not provide them with any other person details, let alone my families.
I have private messaged @CasumoLouis (not sure if im supposed too) because i have £1k withdrawal still locked and i cant get it. Yet i am still able to deposit as much as i like.
This is really unfair and i just want my money.

Any suggestions?
 

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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Casumos requests like this are far too intrusive. They have no right whatsoever to ask for third party documents, and I would argue it's a breach of the GDPR, in that they have no consent to process them from the data subject. Funnily enough casumo failed to comment on that last time too.
 

Iamfozzzz

Newbie member
PABaccred
Joined
Feb 25, 2020
Location
Bournemouth
Casumos requests like this are far too intrusive. They have no right whatsoever to ask for third party documents, and I would argue it's a breach of the GDPR, in that they have no consent to process them from the data subject. Funnily enough casumo failed to comment on that last time too.
I just cant give them what they are asking.
I guess i will never get my winnings at this rate. They reversed my locked withdrawal when asking for verification so i locked again, its still locked (fine by me) but i am being told that unless i complete the process ill never get the money. Closed account or not :(
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Casumos requests like this are far too intrusive. They have no right whatsoever to ask for third party documents, and I would argue it's a breach of the GDPR, in that they have no consent to process them from the data subject. Funnily enough casumo failed to comment on that last time too.
Even if the parents consented it would still possibly be a breach as, when money’s being held to ransom, I doubt many would think the consent was ‘freely’ given
 
Joined
Feb 24, 2020
Location
Malta
Have you deposited a drastic amount with them? (I'm not asking for particulars or a figure at all) but what i mean is it large amount you have deposited lately?
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Here is the last comms i had from them....
Sorry to hear you have had the same shit I endured - here's my thread. I have since been locked out of my Casumo account after depositing over 100k in 3 years and despite sorting the SoW out eventually, they then demanded out of the blue proof of affordability for months that occurred nearly 3 years ago. At that point I gave up and reported them to the UKGC as it was IMO unreasonable and beyond the requirements for a casino that had happily let me deposit large amounts for 2.5 years AFTER that period in question.

Your Input Please - The ordeal of online gambling, Casumo.
 

Davey86

Luck seems to be against the man who depends on it
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Far too many complaints regarding SOW with casumo at the minute! Their going to lose a fair few players because of it
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Far too many complaints regarding SOW with casumo at the minute! Their going to lose a fair few players because of it
I had no issues with it. Payslips and historic bank statements and bobs your uncle
 

paul7388

Meister Member
MM
Joined
Jan 8, 2014
Location
glasgow scotland
More threads i see like this the more i am glad i do not play at many foreign based casinos.

But Casumo sure as hell seem to be doing this a lot.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Hi Guys,

First time posting so apologies if i am posting in the wrong area, but i really need some help.
I am having real problems with Casumo and source of wealth.
I have been through the process about 2-3 months ago with no problems.
I recently withdrew and depositied more than usual (actually was up about £2k). I requested a withdrawal on 11th Feb.
5 days later i was slapped with a verification SOW. Okay so i sent the docs as requested (letter from employer confirming salary, Drivers license and most recent payslip).
They then asked me for outgoings etc. I told them i dont have any regular outgoings (i live with my parents twice a week as away with work a lot). I then was asked to provide my parents rental or mortgage agreement and proof that utility bills were in their names. I have told them i was never going to do that.
Its now the 25th Feb and i have heard nothing.
So i went on to live chat just now and spoke to Crispin.
See the attached files.
He/she is basically saying that i cant withdraw funds even when i request my account to be closed until the process is complete.
I cant complete any more than i already have and i will not provide them with any other person details, let alone my families.
I have private messaged @CasumoLouis (not sure if im supposed too) because i have £1k withdrawal still locked and i cant get it. Yet i am still able to deposit as much as i like.
This is really unfair and i just want my money.

Any suggestions?
Fed up of this bullshit from Maltese Casinos.

Shut your account. At that point Casino has to either report you to the relevant official department for suspected money laundering (HM Customs and Excise) - which 100% they definitely will not for these amounts. Or they have to pay you. The most they can hang on to the funds in this case is 28 days awaiting a response from them. The standard time frame is 14 days.

At this point you either get arrested for money laundering or they have to give you your money. Ill leave it with you which is most likely here.

Obviously you cannot deposit there again if you do not supply the documents they require.

And thats it.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Fed up of this bullshit from Maltese Casinos.

Shut your account. At that point Casino has to either report you to the relevant official department for suspected money laundering (HM Customs and Excise) - which 100% they definitely will not for these amounts. Or they have to pay you. The most they can hang on to the funds in this case is 28 days awaiting a response from them. The standard time frame is 14 days.

At this point you either get arrested for money laundering or they have to give you your money. Ill leave it with you which is most likely here.

Obviously you cannot deposit there again if you do not supply the documents they require.

And thats it.
And here we have relevant section from handbook.

Requirements for remote casinos

6.99 Where remote casino operators are unable to complete or apply the required CDD measures115 in relation to a particular customer at the point the CDD threshold for transactions116 is reached, and are accordingly required to cease transactions or terminate the business relationship with the customer117, they should adopt the following procedure: • at the point where the threshold is reached, remote casino operators should put all funds owed to the customer into an account (or equivalent) from which no withdrawals can be made • further deposits can be made to that account as long as they too are locked into it until CDD is completed • bets can be made from the account, again providing any winnings are locked until CDD is completed 110 Regulation 39(6). 111 Regulation 39(7). 112 Regulation 39(8). 113 Regulation 31. 114 Regulation 31(2). 115 These measures are discussed in paragraphs 6.8 to 6.17. 116 See paragraphs 6.3 to 6.5. 117 In accordance with regulation 31(1). 52 • once CDD is completed, the account can be unlocked and business continue as normal • if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer • if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter • funds should be refunded back to the originating account, and: o there should be appropriate risk mitigation o where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds • if the refund is to be completed back to another account (whether partially or completely): o risk assessment must be done that should take into account information such as:  multiple destinations – is the customer requesting that the money be sent to several bank accounts?  high risk destination – is the customer requesting that the money be returned to a country where there is a significant money laundering or terrorist financing concern?  above €2,000 – is the amount above the threshold for CDD? o there should be appropriate risk mitigation o where it is known or suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds • there should be ongoing monitoring of the account and, if necessary, reporting of findings via relevant fraud monitoring services in the public and private sector. 6.100 The customer should be made fully aware of the procedures adopted by the remote casino operator when they first register with the operator so that there is no misunderstanding at a later stage.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Fed up of this bullshit from Maltese Casinos.

Shut your account. At that point Casino has to either report you to the relevant official department for suspected money laundering (HM Customs and Excise) - which 100% they definitely will not for these amounts. Or they have to pay you. The most they can hang on to the funds in this case is 28 days awaiting a response from them. The standard time frame is 14 days.

At this point you either get arrested for money laundering or they have to give you your money. Ill leave it with you which is most likely here.

Obviously you cannot deposit there again if you do not supply the documents they require.

And thats it.
You read my thread on yako casino?
they are not all bad and I’m pretty ruthless with my opinion
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I had no issues with it. Payslips and historic bank statements and bobs your uncle
Yeah, it's simple enough if you are PAYE with one source of income.

When you receive up to 20-odd payments a month in dribs and drabs from many sources, are self-employed, do your own accounts and don't get P60's etc. each year it's a sheer bastard.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Yeah, it's simple enough if you are PAYE with one source of income.

When you receive up to 20-odd payments a month in dribs and drabs from many sources, are self-employed, do your own accounts and don't get P60's etc. each year it's a sheer bastard.
Well my past 7 years are all payments from offshore work so probably why it wasn’t a problem.
It’s flawed clearly as many affiliates earn tons more than me for example, or business owners but they just don’t have the regular income I guess.
 

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