Malina Casino Review

New Grey Zone casino

By Jelena Isakov Jun 15, 2022

Casinomeister's Verdict

Malina Casino seems to be OK. They have a pretty good selection of games and gaming platforms. They have room for improvement – locking withdrawals and weekend payouts would help. We are awaiting word from our Meister Minions for an accurate assessment of their current payout times.

Weak licensing jurisdiction

6 Our Rating
0 Player Rating
malinacasino.com
2016
Payout speed
starstarempty starempty starempty star
Withdrawal limits
starstarstarempty starempty star
Customer service
starstarstarempty starempty star
Software & Games
starstarstarstarempty star
Licensing
starstarempty starempty starempty star
Curaçao Master License 8048/JAZ (Antillephone N.V)
Evolution Gaming, Elk Studios, Endorphina, Pragmatic Play, Play'n go, Quickfire, EGT, Yggdrasil Gaming, Quickspin, NetEnt...

First Impression

Malina means raspberry in slavic languages, as you can see from the casino’s logo. According to the languages offered, MalinaCasino is pretty much focused on East European markets.

Casino offers 24/7 support through email, live chat and phone call.

Withdrawal requests are processed within 24 hours, 9:00 to 18:00 GMT+3, except on weekends

 

Pros

  • Multiple languages and currency options

  • Great selection of video slots

  • Excellent array of live dealer games

  • Sports betting platform

Cons

  • Weak licensing jurisdiction

  • Low withdrawal limits 

  • Poor responsible gambling tools

BONUSES AND PROMOTIONS

Malina Casino offers a staggering number of bonuses and promotions. New and existing customers can claim casino bonuses, and they offer casino, sports betting, and live casino bonuses.

In the next section of this review, we will look at the different bonuses and promotions available. Firstly, we will cover the main casino welcome bonus, and later, we will check out some of the other promotional offers running.

Welcome Offer

The main welcome bonus at Malina Casino is available to all new customers, delivered in a 100% matched deposit bonus up to $100. If you are from Finland, Germany, or Norway, the maximum bonus is €200. As usual, Skrill or Neteller deposits are not considered qualifying deposits. You need to complete the wagering requirements before you can withdraw the bonus funds.

Unfortunately, the welcome bonus is not a parachute bonus. Your real-money balance is tied in with the bonus funds, so once you choose to claim the bonus, you are locked in until you fulfill the wagering requirements.

General terms and conditions apply, so it is always worth having a read-through of these to ensure you do not accidentally break any of the rules. While Malina Casino seems incredibly fair, breaching the bonus terms and conditions can lead to your bonus – and winnings – being forfeited.

In addition to the matched deposit bonus, Malina Casino will also credit your account with 200 free spins. You will be given a set of 20 free spins, per day, for a total of 10 days. The casino does not mention which slot games you can use these free spins on, so they likely change the game frequently. Head to the main promotions page or reach out to the customer support team for more information.

Weekly Reload Bonus

We were surprised to see the weekly reload bonus being more generous than the main welcome bonus – but that’s a good thing if you’re going to become a regular player. The promotion is available to all registered Malina Casino users, and it runs every Friday. This reloads bonus promotion allows you to claim a 50% matched deposit bonus up to US$700 – and that’s incredibly generous, considering you can claim it every week.

In addition, you will also receive 50 bonus spins. Again, the casino does not state which video slots you can use these free spins on. The minimum deposit to claim this weekly reload bonus is just $20, which shows how committed the online gambling website is to look after its players.

No-Deposit & Free Spins Offers

At the time of writing, we did not find any no deposit bonuses at Malina Casino. If they start offering them in the future, we will update this online casino review accordingly.

VIP and Loyalty Programs

Malina Casino offers an excellent VIP program. While their VIP page isn’t very informative, we did some digging to uncover the details. There are several different VIP levels, including bronze, silver, and gold – and, as you progress through these levels, you get several special perks.

For example, all VIP players benefit from higher withdrawal limits. Once you reach the gold status, you will enjoy 5% cashback every week. If you manage to reach the Platinum level, you will receive 10% cashback every week and get access to a dedicated personal account manager.

However, there is something we are concerned about. Even for the Platinum VIPs, the monthly maximum withdrawal limit is just €15,000 – or currency equivalent – which is astoundingly low. If somebody is playing enough to become a Platinum VIP member, they are almost certainly depositing and withdrawing more than €15,000 every month. We have no clue why the monthly withdrawal limit is set so low.

We suspect that this withdrawal limit can be increased on a case-by-case basis – but this is guesswork. While Malina Casino is an excellent online gambling site, the insanely low withdrawal limits cause concern.

Sign up screenshots

MalinaCasino Registration Form Step 2 Desktop Device View
MalinaCasino Registration Form Step 1 Desktop Device View

BANKING AND PAYMENT METHODS

Malina Casino offers one of the most extensive selections of payment methods we have ever seen. There are hundreds of banking options to choose from, catering to players from all over the world.

When you head to the main payments page, you will be prompted to select your country; you will see a list of all available payment methods, the minimum and max deposit limit, the fee, and the processing time.

We would be here all day if we talked about all of the payment methods available, so we will summarize some of the most common. Malina Casino accepts all major credit and debit cards – including Visa and MasterCard. The minimum deposit using credit or debit cards is $10; the maximum deposit is $2000. There is no fee charged when using credit or debit cards, and deposits are immediately credited to your online casino account.

When it comes to EWallets, Malina Casino allows you to make deposits and withdrawals using Skrill and Neteller. These industry leaders are well known in the online gambling world for their simplicity. The minimum deposit is $10, and the maximum deposit is $5000 for both. There is no fee charged, and funds are credited to your account immediately.

Trustly is also available, and this is good news for those who want to deposit and withdraw via bank transfer. Trustly has revolutionized how bank transfers are made in the online gambling world, offering near-instant processing times 99.9% of the time. At Malina Casino, the minimum deposit using Trustly is $10, and the maximum is $10,000. No fee is charged, and funds are credited to your account immediately.

Many other payment method options are available, including MuchBetter, ecoPayz, Paysafecard, SIRU, MiFinity, RAPID, eZeeWallet, Danske Bank POP Pankki, VERKKOMAKSU, and Alandsbanken, to name but a few.

We can see that none of the deposit methods incur any fees, so we are not sure why Malina Casino is hellbent on listing a 0% fee for every payment method they offer.

Withdrawal Speed

Withdrawals are one of the only areas where Malina Casino falls short; for some reason, they have incredibly low monthly withdrawal limits. If you are a bronze or silver player, you are limited to withdrawing €10,000 per month. Gold members can withdraw €20,000 per month, Platinum members can withdraw €25,000 per month, and Diamond users can withdraw €50,000 per month.

It is a shame that most players are limited to withdrawing €10,000 per month. While this is still a lot of money for most of us, if you hit one of those life-changing wins, it’s going to take you months – potentially even years – to get paid. We hope the casino rectifies this situation in the future, as this is just unacceptable in today’s online gambling world.

When it comes to the withdrawal methods available, Malina Casino allows you to use almost all the same payment methods to make deposits. The only exception is when one of the deposit methods is not physically capable of processing withdrawals.

To be fair to Malina Casino, they process withdrawals instantly – provided your account is fully verified. The minimum withdrawal amount for all of the payment methods we could see was just $10, so this will suit the lower-staking players nicely.

Responsible gaming

Despite taking the time to put together a fancy-looking responsible gambling page, Malina Casino lets itself down when you look into the specifics. Most of what they say on this page is cookie-cutter, regurgitated rubbish like what you find at all Curacao-licensed casinos.

They barely even mention which responsible gambling tools they offer to players, although we can take a guess. There are not many responsible gambling tools, but you will be able to set a deposit limit. This allows you to control the amount of money you can deposit into your Malina Casino account daily, weekly, or monthly.

Malina Casino states that you need to contact the customer support team to self-exclude your account. We HATE this; players should always have complete, independent control of responsible gambling tools. Making them reach out to the customer support team to block their account is a deliberate hurdle put in place by the casino. This makes it more likely a player will change their mind about entering into a self-exclusion agreement.

Unfortunately, Curacao doesn’t regulate this. Online casinos are under no obligation to provide a player-operated self-exclusion tool. We’ll keep seeing players struggling to self-exclude and continue losing money until this happens. Do better, Malina Casino.

Customer support

Malina Casino has one of the best customer support portals we have seen in a long time, and it’s clear that the team does everything they can to look after their players. If you run into any issues while playing at the online casino, your first port of call should be the FAQ section.

This is incredibly detailed, and you will find answers to many of the most common problems players encounter. The FAQ section covers payments, withdrawals, bonuses, and promotions. It even has step-by-step guidance on setting up different responsible gambling limits on your account – so there’s a good chance you might find answers to your questions here.

If you still need to speak to a customer support team member, you will be pleased to know the staff work 24 hours a day, seven days a week. It doesn’t matter whether you are playing in the middle of the day or the middle of the night. The customer support team will always be around to help you out.

The quickest way to get help and support is to use the live chat system. This instantly connects you with an operator, allowing you to talk about your problem or question in real-time.

When we were writing this casino review, we tested out the live chat system – and it took less than 10 seconds for us to be connected to an operator. They were accommodating and friendly, and they went out of their way to make sure our questions were answered.

Malina Casino also offers customer support via email. We usually advocate strongly against email support due to the long waits. However, Malian Casino impressed us as they promise to respond to all email queries within 45 minutes.

That is phenomenally fast – and it means that you will never have to wait around for long to get the help and support you need. We always give credit where credit is due, and the customer support facilities at Malina Casino are fantastic.

KYC

It is an unfortunate reality of online gambling in 2022 that account verification checks are becoming far more frequent. Online gambling regulators are increasingly clamping down on casinos. As a result, identification checks have become stricter, more in-depth, and more invasive. It is a pain for all players, but remember, it is not the casino’s choice; they have to carry out these checks or risk huge fines or their license being revoked.

When you play at Malina Casino, you should expect to be asked to complete an account verification check at some stage. It’s not entirely apparent to us at what stage this check will occur, but if you request a withdrawal, you are likely to be asked to verify your identity.

To complete the identification check, you need to verify your name, age, and address. You need to upload a copy of your passport or driving license and submit a utility bill that shows your full name and address. Utility bills should be dated within the last three months.

Malina Casino may need to run additional verification checks if you make deposits and withdrawals using credit or debit cards. If requested, you may need to provide the casino with a copy of your bank statement – where the deposit came from – or a photograph of you holding up the card you used to make a deposit. Don’t worry; you can black out the sensitive card information.

Once you submit your identity documents to Malina Casino, they should be processed within a few hours. This is much quicker than most online casinos, and it is another reason we feel this site is headed in the right direction.

Website Experience and Features

Whether you want to quickly claim the main deposit bonus or browse the game range available, Malina Casino is well-designed. The website is easy to use, easy to navigate and user-friendly. Loading speeds are kept to the bare minimum.

During our testing, we didn’t notice any lag or freezing. We like the main game navigation menu at the top of the screen. This navigation menu allows you to reach all the game areas with one click.

Malina Casino doesn’t currently offer a downloadable mobile casino app. However, their website is fully mobile-optimized. To play at the mobile casino, simply open your mobile device’s internet browser and head to their website. You will be automatically redirected to the mobile-friendly version of the site.

Brand games

Providers

Malina Casino offers a decent selection of casino games. You can play live casino games, online slots, casino table games, and free slots are also possible. On their homepage, Malina Casino shows off some of the most well-known game developers they’ve partnered with.

This includes NetEnt, Quickspin, Yggdrasil, Microgaming, Play’n Go, Elk Studios, Pragmatic Play, and Evolution Gaming. Pragmatic Play and Evolution Gaming power the live dealer games we’ll cover shortly.

Firstly, let’s take a look at some of the casino slots you’ll be able to play at the site.

Slots

Slots are the most popular casino games you’ll find at online casinos. At Malina Casino, you’ll find a vast range of video slots, including those from Pragmatic Play and NetEnt. Casino slots offer a lot of fast-paced action, and many of them contain exciting bonuses and features.

Free spins are the most common type of feature. A free spins bonus round is usually triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view. Doing so will award you with some free spins, that is, free games on the machine that you don’t need to pay for.

Re-spin rounds have also become very popular in recent years. Some games like Money Train and Money Train 2 have increased their popularity exponentially. When you are awarded re-spins, you get (usually three) re-spins. The counter is reset each time you land more special symbols in view, so these re-spin bonuses and features can continue for a long time.

Some slot machines also contain a gambling feature. This allows you to gamble your wins to try and win even more. This feature is not available on live casino games, however. Generally, slot machines are the only casino games with a gamble feature.

Live Dealer Games

Evolution Gaming powers the live dealer casino at Malina Casino. Today, live dealer games are more popular than ever. Live casino games are accessible at virtually all online casinos. They allow you to play a wide variety of roulette and blackjack games and other table games like baccarat and 3-card-poker.

The biggest benefit of playing Evolution Gaming’s live casino games is that they are built using state-of-the-art technology. This allows you to enjoy uninterrupted streaming. Each of their live dealer games has a minimum of three live HD cameras, and this means you get to see all of the action right in front of you.

Table Games and Video Poker

When it comes to casino table games, Malina Casino offers a fantastic selection. You can play a wide variety of blackjack, roulette and baccarat variations. There are also some poker games like Pai Gow Poker, 3-card-poker and Three Card Rummy.

Unfortunately, we didn’t come across many video poker machines. The only one we found was Joker Poker. In the future, we’d like to see Malina Casino expand the number of video poker machines they offer.

Progressive jackpots

Progressive jackpots are more popular than ever, and players from all corners of the world try their luck on them every day. Malina Casino offers a great selection of progressive jackpot games, although some are from obscure, little-known game developers.

Some of the top progressive jackpot games we found include Buffalo Trail, Age of the Gods: Furious 4, Glorious Griffin, Dragon Chase Rapid, Football Scratch, Power Play Jackpot, Gem Splash: King’s Court, Jackpot Raiders, Jackpot Express, Atlantean GigaRise, Ozwin’s Jackpots and Frost Queen Jackpots.

The progressive jackpot games at Malina Casino are located under the “jackpots” tab on the main game navigation menu.

About the Team and History

Malina Casino was launched in 2016. The online casino is owned and operated by Tranello Ltd, a subsidiary of Araxio Development N.V. All three businesses are located in Curacao, where Malina Casino’s casino games are licensed.

Despite more than six years in operation, Malina Casino hasn’t gained a particularly big reputation. However, they may be starting to ramp things up with the introduction of new online slots, an improved Malina Casino welcome bonus, and more Malina Casino games than ever before.

Be cautious when playing at a Curacao-licensed casino you’re not familiar with. Not all online casinos licensed in Curacao are bad, but if something goes wrong, you don’t have much chance of getting help from the regulator.

Complaints and Track Record

There aren’t many posts about the online casino in the forum. We did, however, run into this troubling one regarding responsible gambling:

First of all, I wanted to say that I am a recovering problem gambler who sadly took a wrong turn yesterday and gambled.

A month ago, I requested self-exclusion at Rabona – a website owned and operated by Araxio Development NV (Curacao).

I am a Polish resident, and there are only a number of online casinos available for me. Most online casinos either do not take deposits from Poland or are blocked completely. Knowing that Araxio Development NV is not one of them, I wanted to exclude myself not only from Rabona.com but also from any other Araxio websites to which I knew I could deposit money. Therefore, I specifically instructed Rabona’s support:

“Please have my account deleted. I would also like to self-exclude myself from any gambling activities organized by Rabona and Araxio Development NV.”

I also informed them about my gambling problem. They agreed and closed my account.

Yesterday I did not handle myself well, completely lost control, and decided to gamble. I managed to find a website from which I had not been excluded – Malinacasino.com. I gambled away ~2000 USD. It turns out that Malina Casino is also owned and operated (keyword here) by Araxio Development NV, which I specifically instructed to be self-excluded from.

Technically my self-exclusion request was issued to Rabona’s support, but I wanted to be as efficient as I can to avoid excluding myself from single websites one at a time.

What is key here is that both Rabona and Malina are – according to their pages – “websites owned and operated by Araxio Development NV.”

With that said, my opinion is that my bets should not have been accepted by Malina yesterday. I even suppose that I may have not withdrawn my winnings (had I had any) due to being self-excluded from “gambling activities organized by Araxio Development NV” which is clearly the sole operator of both Rabona and Malina.

Malina’s response

I emailed Malina describing all of the above, and as expected, they are refusing to refund my post-Araxio Development NV exclusion deposits (~2000 USD). They refer to their T&C, quoting:

  • you created your account, you were acting on your behalf, as per 5.1 of Terms & Conditions:
  • ” You are acting on your behalf.” and
  • 5.3 You do not have a gambling addiction.”

In addition to the point of Terms & Conditions above, all deposits cannot be recalled or paid back. Please, see the related terms point:

” 6.7 Deposits cannot be recalled or paid back. and

6.26 We are not liable for any losses or damages which could be potentially caused by gambling.”

My question is – should I fight this? If yes, what should be my next steps? I believe I am entitled to the refund, although I am anxious to see senior forum members’ opinions.”

To everyone’s surprise, the money WAS refunded to him!

Casino Facts

Founded2016
Accredited at CasinomeisterNope
JurisdictionsCuraçao Master License 8048/JAZ (Antillephone N.V)
Affiliate program7 Stars Partners
Is this casino certified at CasinomeisterNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limitsDepends on the player's status on the website. Bronze and Silver players: €10k monthly, Gold 20k monthly, Platinum 25k monthly and Diamond 50k monthly.
Weekend payoutsNo
Locks withdrawalsNo
Brazilian Portuguese, Chinese, English, Finnish, French, German, Hungarian, Norwegian, Polish, Russian, Swedish, Turkish
Alfabank, Bitcoin, MasterCard, Moneta, QIWI, Visa, Visa Electron, WebMoney, Yandex Money
Jelena Isakov
ConnectConnectConnect

Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.

She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.

Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…

She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.