Grosvenor Review

Grosvenor casino may be solid as a rock - but is out of touch with its players

By Casinomeister May 12, 2022

Casinomeister's Verdict

Grosvenor casino was listed in the Accredited Casino section at Casinomeister for a little over a decade, but alas – like all massively bloated companies like Grosvenor, they have become a “Walmart” focused online casino – the bigger the better, and forget about the little folks. It only about the bottom line and online player communities like Casinomeister’s forum are just an unneeded distraction.

So once highly regarded and recommended here – they are just another bloated black hole. Punters may have a great time there – but you might become just a faceless entity to them.

 

7 Our Rating
7 Player Rating
https://www.grosvenorcasinos.com/
2001
Payout speed
starstarstarempty starempty star
Withdrawal limits
starstarstarstarstar
Customer service
starempty starempty starempty starempty star
Software & Games
starstarstarstarstar
Licensing
starstarstarstarempty star
Alderney Gambling Control Commision, UKGC
IGT, Microgaming, NetEnt, Novomatic, OpenBet, Playtech, NYX, Evolution Gaming, Pragmatic Play, Big Time Gaming (BTG)...

First Impression

Grosvenor casino is attractive and well-organized. It’s certainly not one of the best-looking casinos out there, but it’s up to the mark when it comes to performance-related specifications. The casino boasts a responsive and easy-to-navigate design, one that bodes well for future rookie arrivals, who’ll find everything they’ll be looking for with ease.

Browsing the page from the bottom up, users can find company and license information as well as a bunch of useful links, most notably the terms and conditions page. Then, if you scroll up a bit, you’ll come across the hottest casino games from various niches Grosvenor has in store. If you want to delve deeper into the library, you’ll have to move to the very top of the interface. Overall, the content is laid out in an intuitive and clutterless manner, with key directories being transparently displayed throughout the casino.

Other than the user-friendly design, Grosvenor casino has a couple more aces up its sleeve, but more on that in our full review below. We’ll weigh each segment in detail and give our thoughts as to what to expect from this veteran online casino operator.

Pros

  • Publicly traded

  • Weekend cashouts

  • Wide assortment of games

  • No payout limits

  • Strong licensing jurisdiction

Cons

  • English only

  • Takes players only from UK, Republic of Ireland, Gibraltar, Isle of Man and The Channel Islands

  • Poor customer service

Bonuses and Promotions

With nearly 60 years of experience in the gambling industry, Grosvenor knows exactly how to lure players in and keep them hooked. There is plenty of promotional value up for grabs in the casino via free spins promos, daily drops, slot tournaments, and other cash giveaways. As expected, there is also a welcome offer that gives newcomers a head start and a taste of all the great stuff to come.

Exclusive offers

 

Welcome Bonus

Right off the bat, newcomers are given the opportunity to boost their bankroll with the help of a hefty introductory bonus — deposit $20, get $50. In terms of sheer value, there are definitely more lucrative welcome bonuses on the market, but very few of them come with such player-friendly terms and conditions.

To fully capitalize on the welcome offer, your first deposit has to be at least $20. When the payment settles, Grosvenor casino will match it dollar for dollar, giving you an additional $20 of bonus cash to play with. Once you spend them on real money games, you’ll become eligible to claim a further $10 specific games bonus.

The $20 part of the welcome offer has certain game limitations attached to it. You can find the full list in the terms and conditions section, right below the bonus information.

To release the $20 from the first deposit bonus, or rather turn them into withdrawable money, you will have to meet the wagering requirements of 5x. This has to be done within 30 days of bonus activation. In the grand scheme of things, this is a pretty low wagering multiplier, even for such a small-sized bonus.

Not all games will contribute towards clearing the wagering requirements of the bonus at an equal rate. Slots and game shows count 100%; Dream Catcher 50%, while other games have 0-10% contribution.

Once you use up the $20 bonus cash, you will have to opt in for the additional $10 via the promotions page. This instalment of the welcome package carries a $10 wagering requirement and can be used only on specific games from the live dealer lounge. RNG table games are excluded from the bonus.

With regards to the stake limitations, Grosvenor casino hasn’t made it particularly clear as to which is the maximum bet allowed when playing with the welcome bonus funds. However, there are mentions of how players must avoid ‘minimal risk wagering tactics,’ which includes betting on both red and black on roulette games, among other things.

No-Deposit & Free Spins Offers

The welcome bonus that we previously detailed requires users to make financial commitments, but that’s not the only gift brought upon newcomers at Grosvenor casino. Namely, after completing the registration process, players are eligible for the $20 no deposit bonus.

The free bonus comes with a few strings attached, one of which is that you have to visit one of Grosvenor casinos in person; more specifically, one of its retail venues. You can imagine why this would be an issue for non-British players, considering that Grosvenor doesn’t have land-based establishments outside of the UK.

This is a bummer indeed, especially because the bonus comes with wagering requirements of only 1x. Hopefully, it will make the no deposit welcome bonus more accessible to players that don’t live in the UK.

VIP and Loyalty Programs

Going into this review, I expected to find a loyalty scheme that resembles that of what’s offered in brick-and-mortar casinos. However, after asking customer support about it, I was informed that it currently does not offer such a program on the site. In all likelihood, the loyalty scheme is under development phase, judging by the number of mentions of it in major casino review portals.

Grosvenor casino somewhat compensates for the lack of a loyalty rewards system and a small sign-up bonus with an exquisite VIP program. To become eligible for it, players have to deposit a substantial amount of money, after which they’ll get an invitation from the casino staff. From what we were told, the perks of reaching a VIP status include cash prizes, birthday gifts, personalized offers, cashback deals, personal account manager, and a few other things.

Cashback

 

Bonus Terms

 

Sign up process

 

BANKING AND PAYMENT METHODS

There are a couple of things Grosvenor casino could do better, and banking is one of them. That’s not to say that users won’t be able to find suitable deposit and withdrawal means; it’s just that the selection is much weaker than we’d expect from a top-tier casino operator.

We have to give credit where it is due — the casino does accept all the mainstream solutions, including debit cards (Visa and Mastercard), e-wallets (PayPal), and prepaid cards (Paysafe). Still, we’d like to see it adding a couple more deposit options to the mix, preferably Skrill, Neteller, Trustly, and/or ecoPayz.

Deposit limits depend on your affordability. There are no deposit limits set, however, the casino has a responsible gambling protocol in place whereby a deposit block is set and your account is reviewed if you deposit large amounts at the casino online. Also, the minimum deposit of $10 is required when using one of the offered payment methods for the first time. This applies to all banking options offered by the casino.

The online casino urges its users to set daily, weekly, and monthly limits to control their gambling habits. This can be done right after registration.

It’s also worth mentioning that the deposits are instantaneous and fee-free, which shouldn’t come as a surprise.

All deposit banking gateways are available for cashouts, with the exception of Paysafecard.

Withdrawal Speed

As with deposits, there are no limits as to how much you can cash out in one instance. That said, if you withdraw large amounts, the casino’s verification team might request verification documents to confirm the account before processing the withdrawal.

Grosvenor casino doesn’t charge fees for cashouts, which is excellent news considering that a fair share of gambling sites will rip you off for every withdrawal. Better still, cashouts are processed the same day by the casino’s finance team. On average, it takes between 1 – 3 business days for the funds to reach your account, depending on the type of payment method. PayPal is much faster than debit cards and boasts an average turnaround time of 24-48 hours.

On the flip side, withdrawals are irreversible, and there isn’t an option of locking a withdrawal request before processing. That said, you should definitely think it through before filing any cashout requests.

Average Based on 3 real users

REQUEST DATE
COUNTRY
BANK METHOD
REVERSE TIME
PAYOUT HRS:MIN
ID REQUIRED
WEEKEND REQUEST
AVERAGE
10:0
44:20
23 June, 2016
United Kingdom
Debit Card
:00
41:00
No
No
03 April, 2018
United Kingdom
Visa Debit
10:00
44:00
No
Yes
03 April, 2018
United Kingdom
Visa Debit
20:00
48:00
No
No

Responsible Gaming

If your gambling urges get the best of you, you can rest assured that Grosvenor casino will do its utmost to help you overcome the problem. The casino has a responsible gambling wing called Keep it Fun that provides useful guides to teach you how to manage your spending habits. Some of the control measures offered include time and deposit limits and contact information for support agencies such as National Gambling Clinic, GamCare, and Gordon Moody Association. These organizations provide free counselling, advice, and treatment for those affected with problem gambling.

Customer Support

Grosvenor casino players can establish contact with the support representatives through:

  • Live chat: 24/7 working hours
  • Email: [email protected]
  • Toll-free phone: 0800 083 1990
  • On-site contact form

Out of all these options, live chat is the fastest and the most efficient way of getting answers to your queries. Our experience with the casino staff was super positive; they gave us long and detailed answers, no matter how tricky the problems were — and that’s even before we registered on the casino.

 

KYC

Grosvenor casino has one of the strictest KYC policies we’ve ever come across. Typically, the casino would allow users to register and sometimes even make the deposit before imposing verification checks. In here, you won’t even be able to log into your account before you validate your identity and address.

We know that the KYC process is mandatory in all casinos licensed by the UK Gambling Commission, but this is a bit over the top. To pass the inspection, you have to provide the usual documents — ID, passport, driver’s license, utility bill with your full name and address on it, and, in some instances, a bank statement.

Website Experience and Features

Desktop and Mobile Gaming

As we briefly discussed at the beginning of the review, Grosvenor online casino has a user-friendly layout with lots of handy tools and shortcuts that can help newcomers settle in quickly. If you have a personal gaming preference, there’s no need to wander through the platform to find it; everything is well-organized and categorized for easier access. Since it works in the instant play regime, casino players can get in on the action without having to download any software.

The same qualities apply to the mobile casino which replicates the desktop experience. The only difference between the two platforms is seen in the setup. The casino has made a few adjustments to its mobile site so that it can fit better the smaller screens of users’ iOS and Android mobile devices.

For the next-level on the go gaming experience, the casino has released two standalone apps, one each for iOS and Android mobile devices. There is a catch, however — the mobile apps can only be downloaded once you sign in.

Unique Features

Looking at the standout features offered by this online casino, we’d be remiss not to mention the sports betting and online poker products, which are nothing short of phenomenal. Having all the main gambling verticals under one umbrella is quite an impressive feat by Grosvenor. Even more so because all of these sections have their own promotional programs, which are on par with the ones offered in the casino suite.

Another aspect that gives Grosvenor casino a distinct market advantage over other online casinos is its collection of jackpot casino games. With so many progressives available, players actually have a realistic shot at beating the house.

Brand games

Providers

Grosvenor is a medium-sized casino with a library that features well over 600 titles. All the popular casino games are on deck, including classic slots, progressives, blackjack, roulette, baccarat, video poker, specialty, and live dealer games. It’s also worth noting that users will have alternative wagering opportunities at their disposal through the site’s sportsbook and poker lounges.

What the casino lacks in quantity makes up for in variety. Thanks to partnerships with a slew of elite providers, many of whom players can see in one of the land-based Grosvenor casinos across the United Kingdom, the online casino has composed an action-packed portfolio that can accommodate a broad range of software providers supplying games for Grosvenor. A couple of studios stand out, such as IGT, Bally, Aristocrat, WMS, Novomatic, Microgaming, Netent, Blueprint Gaming, Red Tiger, and Playtech. A number of rising stars like Cryptologic, Electrarade, and Ash Gaming also boost Grosvenor’s assortment, delivering innovative products day in and day out.

Slots

Slots are the highlight of Grosvenor’s gaming program. The insanely diverse lineup covers all the crowd-pleasing genres, from evergreen 3-reelers to 5-reel slots and their more advanced spinoffs. Those that are into slots with engaging bonus features, captivating graphics, and unique payout mechanisms can get their spinning thirst quenched with Megaways releases. Must-try slot games from this niche include Buffalo Rising, Reel King, Anubis Wild, Gorilla Gold, and BTG’s iconic Extra Chilli slot

A trip to the ‘new’ section will uncover Grosvenor’s most recent add-ons — Hot to Burn, Golden Game, Emerald Gold, and Adventures of Doubloon Island. There is a solid roster of crossover slots, which are available in pretty much all of land-based Grosvenor casinos. IGT’s all-time slot machines Cleopatra and Pixies of the Forest will surely ring a few bells among avid slot fans.

The games are neatly arranged in various subsections based on their most distinct features. Classic slots, megaways, and daily drops are all put in separate segments, which allows for easier access. Players can use the search function to locate specific games by their name. Filters or similar browsing tools have not been integrated as of yet. Both real money and free play mode are available, but these options are exclusive to specific types of games.

Live Casino

The live dealer lounge is a real feast for the senses. It’s brought together by Evolution Gaming, an undisputed king of the live dealer games production niche.

For an authentic casino experience, one that nearly replicates the real thing, feel free to explore Grosvenor casino’s live offerings:

  • Blackjack
  • Roulette
  • Baccarat
  • Poker
  • Live shows

You’re bound to find a live dealer table that suits your style of play and budget, especially with blackjack and roulette where the stakes range from 10c to $300k per round/spin. The streams of all live dealer games at Grosvenor are of the highest quality, so no need to worry about lags, freezes, delays, or getting disconnected in the middle of an intense session.

Video Poker and Other Table Games

When it comes to second-tier gaming options like baccarat and video poker, Grosvenor casino has a few gaps to fill. IGT’s Game King video poker platform is on offer, which rounds up several variations under one umbrella, including Jacks or Better and Deuces Wild. 

As for the specialty games, there isn’t much to talk about besides game shows. Developed by Evolution Gaming, blockbusters Football Studio, Mega Ball, and Dream Catcher should keep you at the edge of your seat for hours. Betting limits in these casino games are quite flexible — $1 – 5,000 per round.

Progressive Jackpots

Out of all casino games at Grosvenor online casino, there are a few with a bigger appeal than progressives. Jackpot games can turn you into a millionaire in an instant, and the best thing about them is that you don’t have to be a high-stakes player to qualify. With some of Grosvenor’s Mega Jackpot games like Golden Goddess, Cleopatra, and Wheel of Fortune, and Mega Moolah, you can snatch six or even seven-digit prizes with a single, small-stakes spin. Keep in mind, though, that the jackpots are not being hit all that often.

Daily jackpots, on the other hand, dish out hefty wins much more frequently — every day, to be precise. Noteworthy candidates from this area include Dragon’s Luck, Lucky Wizard, Rainbow Jackpots, and Diamond Blitz.

About the Team and History

The Grosvenor casinos are widely known in land-based gambling circles. This elite brand traces roots all the way back to 1970 when the first of the many Grosvenor land-based casinos were established. In 2007, Rank Group launched its online gambling product that became an instant hit in the United Kingdom where the online casino operator had an established foothold in the gambling market. The site’s popularity soared to even greater heights since as it has recently added a sports betting and poker platform to the mix.

The casino holds dual licenses from the UK Gambling Commission and the Alderney Gambling Control Commission, both of which are top-tier regulatory agencies.

Grosvenor casino has been awarded the Casino Operator of the Year award several times, in 2013, 2014, and 2015.

Complaints and Track Record

Over the years, Grosvenor casino has had its fair share of complaints from players. In all fairness, that can be said for a majority of online casinos. The majority of the criticism was targeted towards the casino’s processing times, more specifically the occasional delays in cashouts. From what we could tell, most of the mix-ups were sorted out pretty quickly. At the moment, we didn’t find any pending or unresolved issues in casino reviews hubs and player forums.

Grosvenor casino has a pretty efficient method of solving complaints. First, it assigns a chat moderator, and then, if you’re happy with his/her response, you would be redirected to the casino’s manager or complaints team. If that doesn’t work out, you can file a formal complaint to the Independent Betting Adjudication Service (IBAS), which will take care of the situation.

Casino Facts

Founded2001
Accredited at CasinomeisterMay 2009 - Nov 2020
JurisdictionsAlderney Gambling Control Commision, UKGC
Affiliate programThe Grosvenor Affiliate Programme
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsNone
Weekend payoutsYes
Locks withdrawalsNo
English
Bank wire transfer, Maestro, MasterCard, Neteller, Paypal, Paysafe Card, Solo, Switch, Visa, Visa Electron
Bank wire transfer, Maestro, MasterCard, Neteller, Paypal, Skrill, Ukash, Visa, Visa Electron
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
[email protected]

Recent threads (111)

Avatar

Gave up on Mecca/Grosvenor

Replies 1 Views 385 Active 2 weeks ago
Avatar

Done with Mecca/Grosvenor, any recommendations for casinos ?

Replies 13 Views 1988 Active 2 months ago
Avatar

Grosvenor Bad CS experience

Replies 67 Views 6648 Active 3 months ago
Avatar

Grosvenor Casino New SUB £20 100% x5 wager

Replies 12 Views 2108 Active 3 years ago
Avatar

Where else to play ?

Replies 13 Views 4683 Active 5 years ago
Avatar

My brief review of 6 years of online casino gambling

Replies 22 Views 5951 Active 5 years ago
Avatar

Grosvenor Cashout Times

Replies 3 Views 10842 Active 7 years ago