Betzest Casino could have been a contender for something great, but they seriously cocked up a player complaint and confiscated his winnings. It is clear that this casino does not understand their games and how they are used in bonus play.
In the past, we used to recommend avoiding this casino if you played with bonuses; now, we recommend avoiding them completely.
Betzest is a European facing sportsbook and casino that is licensed in Curacao by Antillephone (License No. 8048/JAZ) and MGA, and owned by Sporting Tech N.V.
While, at first, the site looked promising (they had a high presence at industry events, for example), they’ve since shown us they simply can’t be trusted, applying incredibly unfair and unjust terms and conditions on their bonuses and confiscating one of our player’s winnings without good reason.
Find out why we recommend you stay away from the site in this Betzest Casino review.
The welcome bonus at Betzest Casino is designed to tempt new players into joining – but be warned that we do not consider this to be a bonus-friendly casino, so proceed with caution.
The main deposit bonus at Betzest Casino is delivered in the form of a 100% matched deposit bonus. This matched deposit bonus may sound appealing at first – allowing you to claim up to $100 in free cash – but the welcome bonus comes with harsh terms and conditions.
For example, even claiming the matched deposit bonus can be difficult, as you need to make a deposit a maximum of 10 minutes after making your request to claim the bonus – a luducious term in our eyes.
The wagering requirements are also pretty high, and the matched deposit bonus comes with many game exclusions.
In addition to their main deposit bonus, Betzest also offers new players a $5 no-deposit bonus. Claiming this $5 no-deposit bonus is simple; just create an account, verify your email and your $5 no-deposit bonus will be immediately credited to your online casino account!
Betzest runs a large number of promotions, including regular free spins giveaways, cashback offers and more; they do have a VIP program, but they don’t appear to publicly reveal what this entails – or, indeed, how you go about joining it.
Betzest allows you to make deposits and withdrawals using a wide variety of payment methods. Common payment method options at the site include major debit and credit cards and EWallets like Skrill and Neteller. To view the deposit methods available to you, simply login to your account and head to the cashier.
The minimum deposit for most banking options is just $10; deposits and withdrawals using bank transfer, however, will usually have a higher minimum deposit limit.
Regardless of whether you make a withdrawal using bank transfer, debit and credit cards or other methods, the time it takes for the online casino to process it is the same; they typically process withdrawals in around 72 hours.
The time it then takes the withdrawal to reach your account varies depending on which payment option you’ve chosen to use.
If we’re being totally honest, we weren’t particularly impressed with the overall design of the casino and we feel that the developers could have done quite a bit more to bring the site more into the 21st-century. Whilst it’s not the worst -looking casino we’ve ever seen, it just all looks a bit dated, and it doesn’t really fare up well against many of the competitor sites released today.
Thankfully, in terms of usability and speed the casino ticks all the right boxes, and we found that loading times were kept to an absolute minimum and games rented smoothly and quickly.
There is no dedicated mobile casino app available, although the casino is fully mobile optimised. This allows you to enjoy all of your favourite casino games, including video slots, live casino games, and video pokies, from your mobile device.
Simply open up your mobile device’s Internet browser and navigate the casino and you will automatically be redirected to a mobile friendly version of the website.
As Betzest casino is licensed by the MGA – the Malta Gaming Authority – they are required to carry out checks on their players to make sure that you are who you say you are, and to ensure that you are of a legal age to gamble online. Because of this, you can expect to be asked to undergo Know Your Customer (KYC) checks, verifying your identity and age.
If you are asked to complete a KYC check by Betzest casino, you will need to provide them with proof of your identification and address. For the former, a photograph or scan of your passport or national ID card will usually be sufficient. For the proof of address, you will need to upload a utility bill, bank statement, tax return or similar which is dated within the last three months and shows your full name and address.
Once you have submitted the required KYC documents to the casino, they will aim to process them within 24 hours. You may be required to complete this process before you’re able to make your first withdrawal.
When writing a casino review, one of the first things we look at is the available responsible gambling resources; it’s something we’re very passionate about here at Casinomeister, and we believe it’s the responsibility of all online casinos to provide their players with a wide range of simple and self-managed responsible gambling resources.
We were pleased to discover that Betzest does, in fact, have a wide range of responsible gambling resources, the most popular of which is the deposit limit function. When you first set up your account, you were also asked to set a deposit cap.
A deposit limit allows you to conveniently and rapidly limit the amount of money you can deposit into your online gambling account on a regular, weekly, or monthly basis, and it’s particularly handy for those who are worried about overspending.
Furthermore, the casino allows you to take a time-out period, and in extreme situations, users can use the self-exclusion feature to totally disable access to their account for up to 5 years.
Here’s what the Malta Gaming Authority-licensed site has to say about themselves:
“Betzest is a new online Bookmaker and casino 2018 operator that made a phenomenal step into the online industry. With gaming veterans behind the scene, Betzest have already been able to establish themselves as one of the most trusted and reliable gaming companies in the market.”
While their company ethos sounds good, this is a rogue casino – and we do not recommend you play there. You’ll find plenty of good, trusted casinos here at Casinomeister that won’t hold or confiscate your winnings unjustly. We should also point out that players from the United Kingdom are not allowed to play, as the casino doesn’t hold a license from the United Kingdom Gambling Commission.
The casino don’t have a great reputation here at Casinomeister – just take a look at this thread in the forum, for example.
We also dealt with a PAB not too long ago in which Betzest casino unfairly held a player’s winnings – and, at first, we announced we didn’t recommend players play with their casino bonuses. Now, after seeing similar patterns emerging more than once, we do not recommend playing at Betzest casino at all.
Sure, they may offer a great selection of games and enticing bonus offers – even live betting and sports betting – but what’s the point if you’re unlikely to ever actually see any of your winnings!
Unfortunately, Betzest don’t do much better when it comes to customer support, and we were fairly disappointed to find that the casino does not offer a live chat facility. This is something that we feel is essentially mandatory in today’s online gambling world, and if you do have any problems while playing at the casino and want to get in touch with the customer support team, you have to do so using their online contact form
This contact form is found under the support tab in the casino’s footer area, and you will then be prompted to enter your name, email address, and details of your question or query. The Betzest Casino team will then get back to you, although we’ve heard that it can sometimes take a number of days to receive a response to your enquiry. Yet again, another reason why we strongly recommend against playing at Betzest Casino.
Betzest casino offers a small number of game developers – far fewer than we see at most online casino sites launched today – and this includes NetEnt, Play’n Go, Evolution Gaming, Microgaming, Pragmatic Play and Yggdrasil.
Writing this Betzest casino review, we noticed the site offers a fairly large selection of video slot games – some of the most popular of which we’ll look at below.
Thunderstruck II is one of Microgaming’s most popular video slots, and it’s a sequel to the first, original, Thunderstruck. Thunderstruck II, however, uses a 243-ways-to-win mechanic instead of a fixed payline mechanic, and this not only increases the win-potential, but also ensures that you don’t have to worry about landing symbols in certain positions. The game offers a total of five different bonuses and features, so there’s plenty to look out for – and we’d highly recommend giving it a try if you’ve not yet played it for yourself!
Play’n Go also makes an appearance, with many of their top games like Book of Dead and Reactoonz making an appearance. Pragmatic Play also has their full portfolio available at this rogue online casino.
Evolution Gaming is the game developer that Betzest has chosen to power their live dealer casino, and that comes as no surprise to us. Evolution Gaming are, by far, the biggest and the most well-respected developer of live gaming software on the planet, and their hit titles like Lightning Roulette, Monopoly Live and Crazy Time have taken the online gambling world by storm.
It’s incredibly easy to enter the live casino, and you will see it linked directly from the main navigation menu at the top of the casino’s webpage. Once inside, you can browse through all of the different games available, see the betting limits and find a table or a room that fits your budget.
We should point out that if you choose to claim a welcome bonus, there’s a very good chance that you will not be able to use your bonus funds on Evolution Gaming’s live dealer games, so always make sure that you check the terms and conditions of the bonus before making a bet to ensure you don’t break the rules.
Like most online casinos, Betzest Casino offers a number of casino table games alongside their live casino games – and these are found in a different area than their live casino games.
You’ll find a fairly large selection of Roulette and Blackjack variations on offer, although, as many other casino reviews correctly state, the betting limits for these real money games can be quite high at the casino. Details of betting limits can be found on the main table games online gaming page.
While writing this casino review, Betzest Casino showed that despite their shortcomings they do offer a fairly decent selection of ‘other’ casino table games – and, like any online casino today, they also offer a number of video poker machines.
However, be aware that – again, like most online casinos – if you claim one of the Betzest Casino bonuses, you’re unlikely to be able to use the bonus funds on these games.
While you’ll find a large number of real money progressive jackpot games to take advantage of at Betzest Casino, we strongly recommend against playing any of these.
Why? Because, as we mentioned earlier, Betzest Casino has shown us they are not afraid to unfairly hold/confiscate player winnings – and while, in some cases, it’s the game providers who pay out the jackpots, there’s no guarantees you’ll receive your winnings from the casino website, so we strongly recommend staying away from any of the progressive jackpots you see at Betzest Casino.