Online Casino Complaints Summary 2021

Player Arbitration
Player Arbitration

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2021 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created121 In Progress5 In Progress27 Waiting for Response21 On Hold1 Resolved17 Closed47 Cancelled1

2021 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
May Created15 New5 In Progress7 Waiting for Response3 On Hold0 Resolved0 Closed0 Cancelled0
April Created31 New0 In Progress14 Waiting for Response9 On Hold0 Resolved3 Closed3 Cancelled0
March Created24 New0 In Progress2 Waiting for Response5 On Hold0 Resolved4 Closed13 Cancelled0
February Created27 New0 In Progress3 Waiting for Response3 On Hold1 Resolved5 Closed14 Cancelled1
January Created24 New0 In Progress1 Waiting for Response1 On Hold0 Resolved5 Closed17 Cancelled0
Total Created121 New5 In Progress27 Waiting for Response21 On Hold1 Resolved17 Closed47 Cancelled1

2021 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created26 New In Progress8 Waiting for response6 On Hold Resolved3 Closed8
Grey Zone Created0 New In Progress Waiting for response On Hold Resolved Closed
BFF Created1 New In Progress Waiting for response On Hold Resolved Closed 1
Rogue - Not recommended Created4 New In Progress 1 Waiting for response1 On Hold1 Resolved 1 Closed
Not Reviewed Created90 New5 In Progress 18 Waiting for response14 On Hold Resolved 13 Closed 38
Total Created121 New5 In Progress 27 Waiting for response21 On Hold1 Resolved 17 Closed 47

2021 Complaints By Casino.

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
32Red Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
AllSpinsWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bet2U Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
bet365 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetMaster Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betchan Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Betfair Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betflip.io Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Betfred Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betzest Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Big5Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BitcoinPenguin Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Bitstarz Casino Review Created3 New0 In Progress3 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Cashmio Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Casino Brango Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Casino Extreme Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
CasinoClassic Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Casino Friday! Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casumo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Club Player Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Cool Cat Casino Created1 New0 In Progress0 Waiting for Response0 On Hold1 Resolved0 Closed0 cancelled0
Crazy Star Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Crazyluck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Deluxe-Bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dendera Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Dream Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fansbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fortune Clock Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
FortuneJack Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Fortune Legends Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Goldwin Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GrandmasterJack Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Intertops.eu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jungle Spins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
King Billy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LeoVegas Created3 New1 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LeoVegas Created3 New1 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Lucky Nugget Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Luna casino (skillonnet) Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
MonacoSpins Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Mr Green Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Mr Vegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrJames Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
NYspins Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Ocean Breeze Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
OceanBreeze Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Omni Slots Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Parimatch Created2 New0 In Progress0 Waiting for Response2 On Hold0 Resolved0 Closed0 cancelled0
Planet 7 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Platin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Play Live Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Play24bet.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playamo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playojo Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Posh Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Praise casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Prime Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Queen Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Dog Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RedBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Star Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Red Star Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Refuel casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rizk Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Royal Oak Casino Created3 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Royal Panda Casino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Rubyslots Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SkolCasino Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Slot10 Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
SlotsHall Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SlotsLV Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SlotsMillion Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Slottyway Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Sloty Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Spela Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Spin Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Stargame Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Sun Palace Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
SunPlay Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Sven-Play Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Trada Casino Created2 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Turbico Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Unibet Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Vegas Casino Online Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Vegaz Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Vera and John Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
VeryWell Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Verywell Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Videoslots Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
Videoslots Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
Videoslots Created3 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Videoslots Created3 New0 In Progress1 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Voodoo Dreams Created2 New0 In Progress1 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Voodoo Dreams Created2 New0 In Progress1 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Wheelz Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Win monaco Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
WinMonaco Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Xplaybet.com Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Zevcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Zigzag777 Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Zodiac Casino, etc Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
bitcasino.io Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
Bitstarz Casino Review Created3 New0 In Progress3 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Fun Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
ilucki Created1 New0 In Progress1 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Kaboo Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
rocketpot.io Created1 New1 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
SlotoCash Casino Created1 New0 In Progress0 Waiting for Response1 On Hold0 Resolved0 Closed0 cancelled0
TotalTotal Total Created134 Total Created10 Total In Progress49 Total waiting for Response23 Total On Hold1 Total Solved21 Total Closed54 Total Cancelled2