Open	40
Closed	20

Online Casino Complaints Summary 2021

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB Status Explanation

New: Default Status when a Complaint is opened
InProgress: we’re working on the case.
WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
Resolved: Favorable to the User.
Closed: User’s Complaint was not successful.
Cancelled: Case was halted before a conclusion could be reached.

2021 Summary Complaints

Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Canceled
Created411	In Progress0	In Progress0	Waiting for Response0	On Hold0	Resolved173	Closed227	Cancelled4

2021 Complaints by Month

Month	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
December	Created75	New0	In Progress0	Waiting for Response0	On Hold0	Resolved53	Closed21	Cancelled0
November	Created32	New0	In Progress0	Waiting for Response0	On Hold0	Resolved15	Closed15	Cancelled1
October	Created45	New0	In Progress0	Waiting for Response0	On Hold0	Resolved25	Closed19	Cancelled0
September	Created30	New0	In Progress0	Waiting for Response0	On Hold0	Resolved8	Closed20	Cancelled1
August	Created21	New0	In Progress0	Waiting for Response0	On Hold0	Resolved6	Closed15	Cancelled0
July	Created24	New0	In Progress0	Waiting for Response0	On Hold0	Resolved9	Closed15	Cancelled0
June	Created36	New0	In Progress0	Waiting for Response0	On Hold0	Resolved19	Closed17	Cancelled0
May	Created31	New0	In Progress0	Waiting for Response0	On Hold0	Resolved9	Closed21	Cancelled1
April	Created33	New0	In Progress0	Waiting for Response0	On Hold0	Resolved10	Closed21	Cancelled0
March	Created29	New0	In Progress0	Waiting for Response0	On Hold0	Resolved6	Closed23	Cancelled0
February	Created28	New0	In Progress0	Waiting for Response0	On Hold0	Resolved7	Closed20	Cancelled1
January	Created27	New0	In Progress0	Waiting for Response0	On Hold0	Resolved6	Closed20	Cancelled0
Total	Created411	New0	In Progress0	Waiting for Response0	On Hold0	Resolved173	Closed227	Cancelled4

2021 Complaints by Casino Status

Casino Status	Created	New	In Progress	waiting for Response	On Hold	Resolved	Closed
Accredited	Created56	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Grey Zone	Created0	New0	In Progress 0	Waiting for response 0	On Hold0	Resolved0	Closed0
BFF	Created0	New0	In Progress0	Waiting for response0	On Hold0	Resolved0	Closed0
Rogue - Not recommended	Created12	New0	In Progress0	Waiting for response 0	On Hold0	Resolved0	Closed0
Not Reviewed	Created343	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0
Total	Created411	New0	In Progress0	Waiting for response 0	On Hold0	Resolved 0	Closed 0

2021 Complaints By Casino

Casino	Created	New	In Progress	Waiting for Response	On Hold	Resolved	Closed	Cancelled
10bet Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
1XBet	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
1xbet	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
21Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
32Red Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
32Red Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
	Created0	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed0	cancelled0
888starz	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
888starz.bet (old 888win.bet)	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
All Right Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
AllBritish Casino - FunCasino - RaceCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
AllSpinsWin	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Americas Cardroom	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Arash	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Arlekin Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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BGO Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BK8	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
bwin	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Barbados Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bet N' Spin	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Bet2U	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bet365 Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BetDukes	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BetMaster	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BetWorld247	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betchan	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betfair	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betflip.io	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betfred	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betpat	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Betpat Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betsafe	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Betwinner	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Betworld	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
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Big Ben Slots	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
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Big5 Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Big5Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
BillionVegas	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bitcasino.io	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
BitcoinPenguin	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bitcoincasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bitstarz Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Bondibet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bonusboss	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Boo Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
CASINOIN	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Captain Jack Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
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Cashmio Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Casimba	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Casino Brango	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Casino Extreme	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Casino Friday	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Casino Tropez	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
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Royal Oak Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed2	cancelled0
Royal Panda Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed2	cancelled0
Ruby Fortune	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Ruby Slots	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Silver Oak Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
SkolCasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Slot10	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Sloto Cash Caino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
SlotsHall	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
SlotsLV	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Slotsheaven	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
SlotsMillion	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Slotsnbets	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
SlottyVegas	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Slottyway	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Sloty	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Smitty1990	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
SonOfSlots.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Spassino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Spela	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Spin Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Spin away casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Spinfinity/Casinomax	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Spinia	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Sports and Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Springbok Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Stake	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Stargame	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Sun Palace Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
SunPlay	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Sven-Play	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Trada Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Tropez Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
TrueFlip	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Turbico	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Twin Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Twin Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Unibet Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Uptown aces	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Vavada	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Vegas Casino Online	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
VegasBaby	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Vegaz Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Vera and John	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
VeryWell Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Verywell	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Vesper	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Videoslots	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled1
Videoslots	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled1
Videoslots	Created6	New0	In Progress0	Waiting for Response0	On Hold0	Resolved3	Closed3	cancelled0
Videoslots	Created6	New0	In Progress0	Waiting for Response0	On Hold0	Resolved3	Closed3	cancelled0
Viggoslots	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Virgin games	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Voodoo Dreams	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Voodoo Dreams	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Vulcan Vegas	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Wazamba	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
West Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Wheelz	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
William Hill Casino Club	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Win monaco	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
WinMonaco	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Wink.org	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Xplaybet.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Yako Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Yoju casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
Zevcasino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Zigzag777	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Zodiac Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Zodiac Casino, etc	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
bettson.com	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Betway	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Bitcasino.io	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
Bitstarz Casino	Created3	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed3	cancelled0
casino adrenaline	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
dafabet	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
Fun Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
ggbetzone	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
ilucki	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Kaboo Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
PlayOJO Casino	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed2	cancelled0
pokerstars	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
posh casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
rocketpot.io	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
rolletto	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
SlotoCash Casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
Slots of Vegas	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
spinaway	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
spinit casino	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved0	Closed1	cancelled0
trueflip	Created2	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed1	cancelled0
Videoslots	Created6	New0	In Progress0	Waiting for Response0	On Hold0	Resolved3	Closed3	cancelled0
zinkra	Created1	New0	In Progress0	Waiting for Response0	On Hold0	Resolved1	Closed0	cancelled0
TotalTotal	Total Created363	Total Created0	Total In Progress0	Total waiting for Response 0	Total On Hold0	Total Solved192	Total Closed359	Total Cancelled

January

Casino	Status	Jurisdiction	PAB Type
Casino Queen Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has not confirmed their documents and is not responding to emails regarding withdrawals. Conclusion PAB was in progress but the player reported that they'd reversed their withdrawals and lost it all. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Posh	Status Resolved	Jurisdiction	PAB Type
Issue summary Players says they have been waiting for weeks for a payment and that the casino merely advises "patience". Conclusion Casino wouldn't respond but player reported being paid, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spela	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after a withdrawal request and submitting their documents, the casino has locked them out of their account and stopped responding. Conclusion Player did not respond to us so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino Sloty	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after a withdrawal request and submitting documents, the casino has locked them out of their account and stopped responding. Conclusion Player has not responded to us so we have had to close this case.

Casino	Status	Jurisdiction	PAB Type
Casino Prime Slots	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Casino unresponsive, we've flagged them for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Vegaz Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Unclear. Conclusion Waiting for clarification from the player. No response despite repeated attempts -- this case is closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betfair	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Casino refused to discuss the issue, we had no choice but to close the case.

Casino	Status	Jurisdiction	PAB Type
Casino Casumo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they attempted to withdraw winnings and provided adequate SoW documentation but their account has been suspended while communication with the casino has broken down. Conclusion Casino has responded to us and the player, confirming payment.

Casino	Status	Jurisdiction	PAB Type
Casino Planet 7	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they requested a withdrawal and have submitted their documents but that casino is asking for a very long list of personal information -- more than player feels they need and is comfortable giving. Conclusion Player was advised to contact the casino representative. Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino FortuneLegends	Status Closed	Jurisdiction	PAB Type
Issue summary Player believes that the casino should have respected a self-exclusion request that was filed with EveryMatrix. Conclusion Casino denies that any self-exclusion information was available to them.

Casino	Status	Jurisdiction	PAB Type
Casino Red Dog Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are being offered a fraction of their withdrawal request via a different payment method and customer service is unresponsive. Conclusion The player was unavailable to respond to basic questions, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ocean Breeze	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. The casino is unlicensed and refuses to recognize self-exclusion requests. Conclusion The player started several cases at once, all self-exclusion for unlicensed casinos. Case dismissed.

Casino	Status	Jurisdiction	PAB Type
Casino Slot10	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino ignored their self-exclusion request, allowed them to deposit and lose again. Player asks for a full refund. Conclusion In progress but this is an unlicensed casino, meaning there is nothing to require them to respect or honour the player's self-exclusion request. Despite repeated attempts, the casino remained unresponsive. We've flagged this for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Win monaco	Status Closed	Jurisdiction	PAB Type
Issue summary After a win and a withdrawal attempt, the player was unable to log in to their account. Conclusion Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet2U	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino will not allow them to withdraw their winnings and hasn't responded to their emails. Conclusion After repeated attempts, we were unable to get a response out of this casino. We've flagged them for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Royal Panda	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after a problem with a payment at their end five months ago, the money was returned to the casino and it still has not paid it out as promised. Conclusion Prior to the casino being taken over by the LeoVegas people there was a lot of back-and-forth that turned out to just be BS. LV looked into the case as saw that the withdrawal had failed due to payment processor issues, the funds were returned to the player's account and the player had run the balance down to nothing. LV says that if the player wants to pursue their complaint they'll have to take it to their designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BetMaster	Status Closed	Jurisdiction	PAB Type
Issue summary Awaiting clarification of issue. Conclusion Player did not respond to us so we have closed this PAB.

Casino	Status	Jurisdiction	PAB Type
Casino Royal Oak Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims unaware of bonus added to their account and when they tried to complain regarding cancelled winnings, the casino accused them of being threatening and stopped responding. Conclusion The casino did not respond to the player's complaint. Case closed and a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Intertops.eu	Status Resolved	Jurisdiction	PAB Type
Issue summary Player feels the casino has requested documents and delayed payment unnecessarily. Conclusion Player was paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Crazy Star Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Casino claims to be "licensed by Cerberlot N.V. in Curacao" but no valid license information is provided. Conclusion Casino never responded to this case. A Casinomeister Warning will be posted and the case was closed.

Casino	Status	Jurisdiction	PAB Type
Casino Royal Oak Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that casino has "restricted" their account so that they cannot withdraw their winnings. Conclusion Casino agreed to full payment, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Verywell	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims they requested refund of deposit months ago and has still not received it. Conclusion Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.

Casino	Status	Jurisdiction	PAB Type
Casino Fortune Clock	Status Closed	Jurisdiction	PAB Type
Issue summary Players in disagreement with casino over whether a payout has been made. Conclusion The casino reported that the player had been paid but the player was AWOL and never confirmed that. We'll assume payment received and close it accordingly.

Casino	Status	Jurisdiction	PAB Type
Casino Betfred	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion Casino refused to discuss the player's issue so there's nothing more we can do. Case closed.

February

Casino	Status	Jurisdiction	PAB Type
Casino MrJames	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino is enforcing bonus max withdrawal limits even though no bonus was taken. Casino claims to be licensed in Curacao under Master License 1997/JAZ. There is no such Master License. Conclusion Casino did have Terms limiting withdrawals on small deposits to x5 and the player's deposit record showed this would apply to them. Player never responded. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betflip.io	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are unable to withdraw and that the casino has become unresponsive. Conclusion Casino remains unresponsive -- we will be posting a Casinomeister Warning.

Casino	Status	Jurisdiction	PAB Type
Casino Video slots	Status Cancelled	Jurisdiction	PAB Type
Issue summary Player says they accidentally placed a much larger bet than intended, requests "goodwill" from casino. Conclusion Player requested we cancelled this case.

Casino	Status	Jurisdiction	PAB Type
Casino VideoSlots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims that despite documents being approved their account is locked. Conclusion The player reported that their account was unlocked and the money was in place, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zevcasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Players says that despite being verified they cannot access their winnings and casino has become unresponsive. Conclusion Player paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino VeryWell Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are having problems withdrawing from this casino. Conclusion Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.

Casino	Status	Jurisdiction	PAB Type
Casino Coolcat	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that after over 2 months after submitting a withdrawal request, the casino has informed them that they do not do business with the player's bank. Conclusion Player and the casino rep were able to get this resolved. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Vegas Casino Online	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino claims they have no idea when payment will be processed as it is with a third party. Conclusion Player reports the casino paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Play24bet.com	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Player decided they didn't want to bother, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mr Vegas Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player having technical/payment issue. Conclusion Casino has paid the player.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction	PAB Type
Issue summary Source of wealth issue: player claimed the casino had let them continue to deposit long after they had refused to cooperate on the SOW process. Conclusion It turned out there was not sufficient grounds to pursue this complaint against the casino. Player has since opened a complaint at the regulator. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 32red	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims Unibet failed in their Responsible Gambling duties by allowing an account to be opened at 32Red. Conclusion No proof has been shown that either casino failed in their duties. The player did close their account at Unibet but it was not a self-exclusion issue and thus not a Responsible Gambling matter.

Casino	Status	Jurisdiction	PAB Type
Casino BitcoinPenguin	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after reporting technical issues the casino stopped responding. Conclusion Casino will not respond. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jackpot city	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino not paying first of two withdrawals and not responding to them on this issue. Conclusion Casino first claimed they could not discuss the case "because of data protection". When we showed them that was BS they said the player would have to take the matter to their designated ADR.

Casino	Status	Jurisdiction	PAB Type
Casino Dream Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that after winning, the casino claimed their had broken the Terms -- then closed their account, returned their deposit and banned them from all casinos in the group. Conclusion Player took their case to the casino's designated ADR, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Club Player Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has been promising every week since November to pay remainder of winnings, but hasn't yet done so. Conclusion The casino never responded and they stopped paying the player. Case closed, but a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Big5Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player objects to withdrawal fees and the parceling out of their payments as not in accordance with the Terms. Conclusion Casino will not respond. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet365	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after winning their account was suspended. Conclusion In spite of being Accredited, the casino refused to reply to the player's complaint. Casinomeister is revamping the Accredited section with an eye to cases like this. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spin Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Despite previous withdrawals, the casino is requesting the player's ID. Conclusion The player got frustrated with the casino's stalling, played the balance away and asked for the PAB to be closed.

Casino	Status	Jurisdiction	PAB Type
Casino Stargame	Status Closed	Jurisdiction	PAB Type
Issue summary After offering a bonus and verifying the account, player says the casino closed their account when they tried to withdraw claiming that they are from a restricted country. Conclusion The casino never responded to the player's issue, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betchan	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims someone at the casino accessed their account and played away their balance. Conclusion The casino provided extensive evidence to show that the mystery person who spent the money in the account was almost certainly the player themselves or someone in their household. Player bootified and case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Rizk	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino is giving them the run-around on a KYC issue. Conclusion The casino refused to discuss the player's complaint with us, forced the player to take it to their designated ADR. It's a shame to see an Accredited casino take this route but in truth the Betsson group as a whole does the same.

Casino	Status	Jurisdiction	PAB Type
Casino Slottyway	Status Closed	Jurisdiction	PAB Type
Issue summary No idea, the player gave no information regarding their issue. Conclusion The player never gave the necessary details, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Redbet	Status Closed	Jurisdiction	PAB Type
Issue summary After difficulties with KYC, player requested deposit refund but says casino refused and blocked account. Conclusion The casino insisted that the player use their in-house service to further pursue this case, meaning "case closed" unfortunately.

Casino	Status	Jurisdiction	PAB Type
Casino MonacoSpins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are unable to withdraw after a win and that the casino is not responding to emails or in live chat. Conclusion It's not looking good; the casino claims to hold a license which does not exist. Update: casino utterly unresponsive -- unfortunately, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Platin	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they are unable to withdraw as the casino is generally un-contactable and has not responded to the submission of their documents. Conclusion Casino finally allowed the player to withdraw their balance, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Goldwin Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino removed their loss limit despite being asked only to increase it. Conclusion Player asked us to close this PAB.

March

Casino	Status	Jurisdiction	PAB Type
Casino Royal Oak Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says deposits not showing up in casino account, but their bank says they were indeed made. Conclusion Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Vera & John	Status Closed	Jurisdiction	PAB Type
Issue summary Player ignored the PAB guidelines, no description of the problem was ever given and player is unresponsive. Conclusion Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Praise casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player feels casino has been stalling payment. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoClassic	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they forgot their password and now are locked out of their account and can't access their winnings. Conclusion Player banned from Casinomeister for PAB fraud.

Casino	Status	Jurisdiction	PAB Type
Casino Luckynugget	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims they were able to register, deposit, play and lose while a 6 month exclusion from the casino group was in effect. Conclusion Casino refused to discuss issue with us.

Casino	Status	Jurisdiction	PAB Type
Casino Fortune Clock	Status Closed	Jurisdiction	PAB Type
Issue summary Player reports "each withdrawal attempt is rejected ... due to 'technical difficulties'". Conclusion Player did not respond to our repeated attempts to contact them, so case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Video Slots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite documents being verified, their account was closed, their winnings were not paid out and they were given conflicting information. Conclusion The casino has good evidence that the player attempted to defraud them. Case closed and player banned here at Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino Slotsmillion	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after requesting a withdrawal and having documents verified, the casino blocked their account and has not yet payed -- giving a variety of reasons. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsHall	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that majority of withdrawal amount requested has been confiscated and the remainder has not yet been paid. Conclusion Casino claims the appropriate payment was sent, waiting for confirmation from the player.

Casino	Status	Jurisdiction	PAB Type
Casino NYSpins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says after they submitted their KYC the casino closed their account and, despite their protests, maintains they have the right to do so without explanation. Conclusion Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Deluxe-Bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player agreed to commit fraud with another person and is incensed that the casino will not cooperate. Conclusion The PAB service is not available to those who are having difficulties committing fraud, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Fansbet	Status Closed	Jurisdiction	PAB Type
Issue summary The player says the casino's Terms regarding excluded games are vague and because of that their winnings were voided. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Playojo	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they had trouble with a game shutting down and bonuses and free spins not materializing. Conclusion Casino provided evidence that the player's claims were invalid. Player was unavailable for further comment.

Casino	Status	Jurisdiction	PAB Type
Casino Playamo Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Players says their account was closed during the verification process and that they've been trying to get their money ever since. Conclusion Unfortunately, issues that date back a year or more are generally considered too old and are not eligible for the complaints service here at Casinomeister. This particular case dates back to 2018 and is therefor excluded from the PAB process.

Casino	Status	Jurisdiction	PAB Type
Casino 32red	Status Closed	Jurisdiction	PAB Type
Issue summary Unfortunately, player provided no description of their complaint. Conclusion Player never returned to explain their complaint, case will be considered abandoned and closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoFriday	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were only trying to help their father when they accessed his account but that casino said it was a breach of terms. Conclusion The casino reviewed the evidence against the player -- a couple times -- and decided to stick to their original decision. Given that there were multiple Terms violations to which the player freely admitted that was their call to make. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Crazyluck	Status Closed	Jurisdiction	PAB Type
Issue summary Player reported being stalled for over 6 months on a simple withdrawal. Conclusion We decided this complaint was vexatious and cancelled it.

Casino	Status	Jurisdiction	PAB Type
Casino Sun Palace Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that $70 left their account during a period when they didn't play; the casino has refunded them only $10. Conclusion The player seemed to be confused regarding the charges on their account. The casino offered a "good will" settlement but the player was unavailable for further comment. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino AllSpinsWin	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims casino has repeatedly accused them of breaking Terms only after attempting to withdraw winnings and that in the latest instance, has become unresponsive instead of admitting "error" and paying. Conclusion Player has not responded to us so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino Voodoodreams	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that the casino is making excessive demands for SoW documentation. Conclusion Casino has not yet specified what exactly it is that they need. Now they are refusing to discuss, so we've recommended that the player proceed to their official ADR.

Casino	Status	Jurisdiction	PAB Type
Casino Refuel casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they "lost money" and were blocked when they reported finding a bug in a game. Conclusion Both the casino and the game provider have given statements that there was no error in the player's game. If the player wishes to pursue this they'll have to take it to the casino regulator (Malta) for further action.

Casino	Status	Jurisdiction	PAB Type
Casino FortuneJack	Status Closed	Jurisdiction	PAB Type
Issue summary Shortly after winning, the player says their account was locked, they did not receive their payment and when eventually contacted, the casino accused them of fraud. Conclusion The casino claimed the player had two accounts but would offer no evidence beyond a single IP that each account had used. No dates or timestamps were given. This is not sufficient evidence to prove "fraud" but the casino refused to give anything more. In our opinion the confiscation of the player's money was unjustified. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mr. Green	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says despite following the casino's instructions, they have been trying to withdraw for nearly 3 months without success. Conclusion Player had to take their case to the casino's designated ADR -- MrGreen's rules -- but they did get paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Kingbillycasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player feels casino requiring too much information. Conclusion Player paid in full.

April

Casino	Status	Jurisdiction	PAB Type
Casino Unibet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claiming payment provider at fault for missing withdrawal. Conclusion Case back in progress. Player lied to us, then asked casino to close their account and delete all their data. Case... closed.

Casino	Status	Jurisdiction	PAB Type
Casino Redstar casino	Status New	Jurisdiction	PAB Type
Issue summary Player opened two PAB tickets for the same issue. Conclusion We have closed this second ticket

Casino	Status	Jurisdiction	PAB Type
Casino Mr Green	Status Closed	Jurisdiction	PAB Type
Issue summary Player says winnings were confiscated and the casino claims they broke Terms. Conclusion Player took their issue to eCogra before submitting their PAB.

Casino	Status	Jurisdiction	PAB Type
Casino Cashmio	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are unable to access their account and no help has been offered. Conclusion The casino had changed licensing jurisdictions and the Terms changed, part of which was to now put the player in a restricted country. The player asked for compensation for their troubles but the casino was disinclined to accommodate that request. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino GrandmasterJack	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they should not have been able to open an account as they are registered with Gamstop. Conclusion For GAMSTOP to properly function the player must use the same data when they register at the casino as when they registered with GAMSTOP. This player didn't, so GAMSTOP failed.

Casino	Status	Jurisdiction	PAB Type
Casino Dendera	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has gone back and forth on available payment options (wire-transfer/bitcoin) but so far has reduced the amount of the payout and not yet paid in any form. Conclusion Player did not respond to us despite multiple attempts -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Play Live Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino pointed to Terms and cancelled their winnings when they tried to withdraw. Conclusion Player has been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino OceanBreeze	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they can't withdraw their winnings as their documents are not being accepted. Player also questions whether this casino should be accepting UK players as they do not appear to have an appropriate license. Conclusion The casino never replied to the player's complaint. A Casinomeister Warning is forthcoming. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting for 4 months for a withdrawal and have spent an enormous amount of time on the phone and sending emails. Conclusion Player stopped responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betzest	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been trying to submit a withdrawal request for 3 days but only receives an error message and the casino has become unresponsive. Conclusion Casino reports case resolved; player unresponsive.

Casino	Status	Jurisdiction	PAB Type
Casino Omnislots	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that despite having documents verified, there has been a series of difficulties in receiving their withdrawals (still not received) and now they cannot log in to their account and the casino has stopped responding. Conclusion Casino claims to be licensed in Curacao under 8048/JAZ but is not displaying the proper credentials. So far they have not responded to the player's case. Casino will not respond. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino VoodooDreams	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they don't understand why casino isn't paying out as they've already had their documents verified. Conclusion Casino had already made a decision against the player, pointed them towards their ADR and refused to speak to us.

Casino	Status	Jurisdiction	PAB Type
Casino Zodiac Casino, etc	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they created duplicate accounts to get around self-exclusion and that they were only stopped when they tried to withdraw winnings. Conclusion Player says the issue has been resolved to their satisfaction.

Casino	Status	Jurisdiction	PAB Type
Casino Redstar	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that despite being given "explicit permission" to open separate accounts from the same IP, it was only when the player requested a withdrawal that the casino decided they had a problem and accounts were closed. Conclusion Player banned for PAB fraud -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino ilucki	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that they have not received payment from casino and have been receiving a variety of responses in the 4 months that they have been trying to resolve the issue. Conclusion Casino says the player has now been paid, player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino MrGreen	Status Closed	Jurisdiction	PAB Type
Issue summary The player says that after a large win, their account was blocked and they have been trying to to get a response from the casino regarding their withdrawal request since July 2020. Conclusion Casino will not discuss the player's issue so there's nothing more we can do. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Trada casino	Status New	Jurisdiction	PAB Type
Issue summary Conclusion

Casino	Status	Jurisdiction	PAB Type
Casino Parimatch	Status Closed	Jurisdiction	PAB Type
Issue summary Player submitted this duplicate of a previous PAB, issue still not clear due to language barrier issues. Conclusion Player became rude and then unresponsive without clarifying the nature of the complaint. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zigzag777	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino not paying withdrawal and help desk not helpful. Conclusion Casino reports player: "cancelled [their] withdrawal and spent it". Player has not responded to our repeated requests for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Trada casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says after winning a substantial amount and requesting a withdrawal, the casino first said they could only withdraw a certain amount at a time and when the player agreed to this, the casino then wiped their account completely and accused them of "abusing" their bets. Conclusion Turns out "abusing the bet" meant exceeding the Max Bet limit by one cent. Apparently that was enough to get the winnings voided and so forth. Casino said "sorry, can't help" so it is what it is. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino will only pay them a fraction of withdrawal quoting Terms which the player claims "are very shady and poorly written". Conclusion The player had taken "second chance spins" and assumed they did not have withdrawal limits attached. Needless to say that was a mistaken assumption and the casino's cap on winnings was justified. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Brango	Status Resolved	Jurisdiction	PAB Type
Issue summary OP says that they requested a withdrawal but then their winnings were deleted after "error spins". Conclusion A mutually satisfactory resolution was reached.

Casino	Status	Jurisdiction	PAB Type
Casino Jungle Spins	Status Closed	Jurisdiction	PAB Type
Issue summary Player refuses to comply with SoW but feels they should be paid their withdrawals. Conclusion We've pointed the player to the ADR information in the Terms and that was the last we heard from them.

Casino	Status	Jurisdiction	PAB Type
Casino Parimatch	Status Closed	Jurisdiction	PAB Type
Issue summary Due to language barrier, we were unable to understand the nature of the complaint. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SlotsLV	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that two months after winning and requesting a withdrawal, they were locked out of their account and still haven't been paid. Conclusion Unfortunately, SlotsLV is in a toothless jurisdiction so the avenues of recourse are very few and far between. This is not the first case we've had with this casino and so we've posted a Casinomeister Warning.

Casino	Status	Jurisdiction	PAB Type
Casino bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary Player said they had a long-standing bet limit in place but the casino ignored it and let them exceed it. Conclusion It turned out the player had exceed the bet limit using a crypto-currency. The casino Terms clearly state that "due to the nature of Cryptocurrencies, deposit limits are not possible for this particular currency." Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino N1Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player's documents were not accepted, then withdrawal requests were rejected, then player played away winnings. Conclusion Player admitted to playing away their balance. Their argument seems to be that the casino didn't process their documents in a reasonable time therefor the player feels the losses are the casino's fault. That's a very difficult position to argue successfully. Update: the casino will not be offering compensation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they were unable to withdraw after using new bank-issued card and that the casino requested a particular document that their bank says doesn't exist. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino kaboo	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, their account was blocked without any clear reason given. Conclusion The casino had replied with detailed info of when they had last heard from the player and the fact that the player's balance was available for withdrawal. The player was unavailable for comment to confirm or deny this. We're assuming it was resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Turbico	Status Resolved	Jurisdiction	PAB Type
Issue summary Player feels that casino only had a problem with third party deposit when they tried to withdraw. Conclusion Player had violated the Terms, casino returned the deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitstarz	Status Closed	Jurisdiction	PAB Type
Issue summary According to the player: they played at casino for 30 days before discovering that US players were not accepted; when they contacted the casino to discuss the issue, their account was closed for breaking terms and a subsequent request for refund of deposit was ignored. Conclusion As it happens the player had been at this casino for some time, usually playing by VPN. It was only after a period of losses that they stopped VPNing, played for a bit, then claimed back all their previous losses. Case dismissed.

May

Casino	Status	Jurisdiction	PAB Type
Casino VegasBaby	Status Closed	Jurisdiction	PAB Type
Issue summary After a modest deposit and win the player tried to withdraw. KYC was accepted but player was told "account is under review". Casino stopped responding. Conclusion Player did not respond to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Genesis Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino's software repeatedly caused errors and stopped him from getting proper results on his bets. Conclusion Player did not respond to our questions about their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Inetbet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player said the casino cancelled a withdrawal request and asked the player to withdraw via a different method. Player did that, results TBD. Conclusion The casino explained their reasoning and the player has long since been paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 21 casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino often tries to pay them via a previous card and that their account is now blocked. Conclusion This casino's Terms state that the player must follow the complaints procedure specified in their Terms. Typically that will mean going to their designated ADR which is exactly what the casino insisted on in this case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino INetBet	Status Closed	Jurisdiction	PAB Type
Issue summary Player assumed that once play-through was completed they could do as they wished with their balance, says casino declined withdrawal due to bonus Terms violation. Conclusion The player should have read the Terms and they would have known that they were supposed to cash out in order to close off the bonus Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Royal Panda	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino told them twice that their payment was sent, then that it was not sent, then that it was sent. Player has yet to receive withdrawal. Conclusion Royal Panda is being taken over by LeoVegas so case details had to be sent to them. LV claims the player has now been paid, player did not respond to our multiple attempts to acquire confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino betway.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite providing documents, their account was closed and the casino has become unresponsive. Conclusion Casino only allows cases to be handled by their designated ADR.

Casino	Status	Jurisdiction	PAB Type
Casino Locowin	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they sent an email requesting that their account be closed but the casino did not. The player wants subsequent deposits returned. Conclusion In our opinion sending an email is not grounds to assume that action has been taken. Emails get lost. Confirmation is when the recipient says "we confirm". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ivi Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting two months for their withdrawal to be paid. Conclusion The casino had proposed a payment plan, the player accepted, now a week later and still no payments received. It took a while, but the player confirms they have been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Betpat Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has confiscated their winnings claiming Terms violation. Conclusion Player became unresponsive; case closed.

Casino	Status	Jurisdiction	PAB Type
Casino dafabet	Status Closed	Jurisdiction	PAB Type
Issue summary Player had been allowed to play from a restricted country, had been told they'd receive a full refund. That refund hasn't been processed. Conclusion Player decided to take the issue elsewhere. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CASINOIN	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino promised SoW verification would take 5 days but that 10 have passed and no word yet. Conclusion Player has ignored the rules = PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino rocketpot.io	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has told them they must turn over previous, unrelated deposits before they can make a withdrawal. Conclusion Player got tired of waiting and played their balance into a large amount. However the casino never replied so it's "case closed". A Casinomeister Warning will be posted against the casino for non-cooperation on player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino WinMonaco	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that after winning, the casino closed their account. Conclusion Casino was unresponsive and then their website disappeared. Unfortunately, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Xplaybet.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite KYC approval, their account is now blocked and their winnings still unpaid after two months. Conclusion The casino claims they were told by the UKGC to not accept UK players and so have refund the player's deposits. The player has not responded to our requests for confirmation. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been locked out of their account and unable to access their balance for over two weeks for "security reasons". Conclusion Player stopped responding to us so we had no choice but to close the case.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Extreme	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino cancelled their winnings after they asked to change their email (problems with Yahoo blocking casino-related communications) and told them this "indicated false data when registering". Conclusion The casino reversed itself and restored the player's winnings. The player reports payment received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wheelz	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels they should have been excluded across entire casino group. Conclusion Malta does not require self-exclusion to extend any further than the specific casino involved; so self-exclusion at one casino does not apply to any other casinos in the same group.

Casino	Status	Jurisdiction	PAB Type
Casino bitcasino.io	Status Closed	Jurisdiction	PAB Type
Issue summary Player says he lost his account info at the casino but wants to access the account. Conclusion Player posted repeatedly in the forum while case was in progress. As per our clearly stated procedures: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino slotocash	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims their payout has been denied and the casino is unresponsive. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Sven-Play	Status Resolved	Jurisdiction	PAB Type
Issue summary Player claims that after bonus play their balance has been deleted and their withdrawal not paid. Conclusion The casino finally did come through with the max withdrawal permitted on this bonus. Player wasn't happy that most of their winnings go back to the casino but thems the breaks with max WD Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RubySlots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they submitted their documents and a withdrawal request three months ago; it took a month to get verified and they still have not been paid. Conclusion We asked the player a question; the player did not respond despite repeated attempts and waiting on our part. As per Player Arbitration Policies and Procedures, we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino funcasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have not been verified despite providing a long list of documents and photos -- "it's impossible to satisfy their never ending requests". Conclusion The casino has explained what is required for the player to complete the SOW process and it does not seem unreasonable. Update: when asked about whether they had complied, the player stopped responding to us so we've closed the case.

Casino	Status	Jurisdiction	PAB Type
Casino SkolCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that casino only had problem with joint account deposit when they tried to make a withdrawal. Conclusion Casino showed that the player had been paid but the player never responded to confirm. Assuming Resolved and case closed.

Casino	Status	Jurisdiction	PAB Type
Casino SunPlay	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino only asked if they were "comfortable with" their deposits after a "winning streak"; that the last withdrawal has not been paid and the casino has stopped communicating. Conclusion The casino insisted that the player take their issue to the designated ADR.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that after winnings mounted, the casino did not accept documents offered to verify the deposit method. They first froze and then closed their account and cancelled their winnings with no further explanation. Conclusion After negotiations between the casino and the player the player reported having received payment in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LunaCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels they should be considered eligible for a refund as they were allowed to sign up and deposit despite being registered with GamStop. Conclusion The casino has provided evidence to show that the player used significantly different details when they registered at the casino than when they registered at Gamstop. Gamstop only works if most or all of the player's details are a match. Case closed.

June

Casino	Status	Jurisdiction	PAB Type
Casino Yoju casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player has a wide array of issues "with a few online casinos". Conclusion OP banned for lengthy, wildly incoherent, abusive tirades on the forum. PAB closed.

Casino	Status	Jurisdiction	PAB Type
Casino Royal Panda	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue: player claims they had been told that SE at Royal Panda would apply to LeoVegas but they were able to register at LV and play in spite of their SE at RP. Player came forward with new evidence and the old case was re-opened here at Casinomeister. Conclusion The casino doesn't feel the player's new evidence warrants re-opening of the case: they are sticking with Malta's original verdict on the case. Player is welcome to appeal to Malta but our work is done: case closed, again.

Casino	Status	Jurisdiction	PAB Type
Casino Cobraspins	Status Resolved	Jurisdiction	PAB Type
Issue summary Player's complaint is that the casino has not processed their documents within 24 hours as claimed in the Terms. Conclusion Our advice wass to wait another 24 hours and then update us, but we never heard back. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino West Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports feeling that the casino will never pay -- after waiting a week for their withdrawal. Conclusion The casino says the player was paid; the player did not respond to our requests for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino Goodman Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino blaming payment processor for non-payment, excessive delays. Conclusion This casino is part of the Dama group, checking with the rep. Took 40 days but player confirms that they have been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino Raging Bull Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports delays and stalling on a withdrawal of $1800. Unfortunately such problems are typical of casinos in the Virtual group, which this casino is one of. Conclusion On hold, player sent to the casino rep for assistance. Player has been paid in full but VIP status has not been reinstated.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoMGA	Status Closed	Jurisdiction	PAB Type
Issue summary Unknown. Conclusion Waiting for issue summary in English from player. Player did not return -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Silver Oak	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been told to "be patient" despite waiting over three months for a withdrawal -- with fees being deducted, payment failing, instructions and then a lack of communication, etc. Conclusion We directed the player to the casino rep and they were able to work things out. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Play Fortuna casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their documents were rejected and their account was blocked. Conclusion Player says their account has been re-opened and their withdrawal request accepted. No response from player when asked if withdrawal received.

Casino	Status	Jurisdiction	PAB Type
Casino Party casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that despite being registered at GAMSTOP and self-excluded at other casinos in this group, their account was not blocked. Conclusion This casino won't deal with 3rd party arbitration on player complaints. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Big5 Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player frustrated that it has been "almost a week" and they still have not been verified. Conclusion The casino paid in full, eventually. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Zodiac	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims casino "chose to not honor my win" and then suspended their account. Conclusion It turns out the player's winnings were cancelled because their deposits never went through because there were "insufficient funds". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Viggoslots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports that after withdrawal was "declined" they were told to use another option (although there isn't one) and that after this advice "chat goes dead". Conclusion Player reported "payment received". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Kingbilly casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports: "they said I did not have enough funds to continue the bet. I did deposit more money in but they just reset the game and took away my initial wager". Conclusion Player's deposits were refunded, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Captain Jack	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims casino stalling withdrawal by asking for excessive "information". Conclusion After posting the PAB the player went absent and never returned to answer basic questions about their case. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Racoonvegas.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player's claim against casino: "since using both my bank cards to deposit, they have fraudently [sic] cleaned my bank accounts out". Conclusion The casino was fully and completely unresponsive. They'll be featured in an upcoming Casinomeister Warning. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casinomax	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino cancelled their winnings (US$ 16,000) without explanation. Conclusion It seems the player cashed in a bonus offer at the beginning and thereby locked themselves into the bonus Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Big Dollar Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has been stalling payment for over three months. Conclusion This is a Rival casino with an unspecified Curacao license. In other words the OP's problem is pretty much "business as usual". Update: Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino pokerstars	Status Resolved	Jurisdiction	PAB Type
Issue summary Player expected to be self-excluded from all of the Sky Group's casinos but was not. Conclusion Player reports that the casino got back to them, accepted responsibility, and is returning the relevant deposits: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jokaviproom.co	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports "they are trying to get me to accept a lesser amount" -- casino is offering them 50% of their withdrawal. Conclusion As it happened the player had won using an NDB and the withdrawal limit was $200. For reasons best known to them the casino was willing to offer the OP $5000. We advised the OP to take their generous offer and call it a day. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Planet7oz	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reports they have received no updates despite their withdrawal still "pending" after over a month. Conclusion Player reports they've been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Jonny Jackpot	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino has given them one "excuse" after another for a month now but still hasn't paid. Conclusion Player reports they are about to be paid.

Casino	Status	Jurisdiction	PAB Type
Casino Jackpotcity casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims "delay in returning 2 faulty deposit transactions" and that the casino has "forcibly" closed their account. Conclusion This casino won't discuss player cases with anyone but their designated ADR which is eCOGRA. Player has been informed what they must now do.

Casino	Status	Jurisdiction	PAB Type
Casino Gslot	Status Resolved	Jurisdiction	PAB Type
Issue summary Player reported that their win could not be withdrawn because the casino would not transfer the winnings to their home currency. Conclusion The casino was able to get it resolved, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Red lion	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after requesting withdrawal of winnings, the casino first offered "excuses" for not paying and then stopped replying. Conclusion As has so often been the case over the past year or so with RedLion they are ignoring this player's complaint and absconding with their money. We've rogued them and posted a Casinomeister Warning against them, there's not much more we can do. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spin away casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claims they broke bonus terms and won't pay out their winnings. Player says they refused bonus and won using their own deposited funds. Conclusion The casino won't respond to this case or others like it. We'll post a Warning against them but there's not much else we can do for this player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Platinum Club VIP	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino did not reply to them after they uploaded their documents. Conclusion Player says a threat to go to the Gambling Commission resulted in a quick resolution of the issue.

Casino	Status	Jurisdiction	PAB Type
Casino Pokieplace2	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says after more than three weeks, the casino has given many excuses but has not yet approved their withdrawal. Conclusion It took a while -- and the casino never responded to us -- but they eventually decided to pay. Player reported payment received. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casinoeuro	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino claims that self-exclusion (SE) is a site-specific issue and that SE a one of their casinos does not extend to their other casinos. Since this is a Malta-licensed casino their claim is in accordance with the licensing rules. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino spinaway	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claimed twice that deposited funds were never received. Player's bank says the money was sent from their account. Conclusion The casino never responded to the player's complaint. Case closed. A Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Keepspinningme.com	Status Closed	Jurisdiction	PAB Type
Issue summary Without putting too fine a point on it the casino is removing money from the player's account without justification and offering only small bonuses as "compensation" when the player complains. The casino Support says "we are a self-regulated and licensed casino" which is casino speak for "we have no license and can do whatever we like". Conclusion To begin the casino said "we never received the player's deposit" but the deposit records showed they did. Then they said "we gave the player £50 but it was a bonus" but the player had evidence from Support that the £50 was cash because of an apparent delay in the deposit process. The casino stopped responding. That's "case closed" but a Casinomeister Warning will be posted to alert players to this casino's miscreant behaviour.

Casino	Status	Jurisdiction	PAB Type
Casino CaptainJack	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says the casino "wrongfully denied and confiscated the monies associated with 3 withdrawal requests". Conclusion The casino rep and the player were able to get the problem resolved, player reported "payments received". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino playojo	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claims the withdrawal has been paid and received -- player says it hasn't. Conclusion The casino had confirmation from the bank that the payments had been received. The player responded with accusations regarding the (improbable) fellation of a casino. Player banned, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino HelloCasino	Status Resolved	Jurisdiction	PAB Type
Issue summary Despite following the casino's instructions to switch to a different withdrawal method, the player still hasn't been paid. Conclusion Casino says the player has now been paid; player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino Casimba	Status Resolved	Jurisdiction	PAB Type
Issue summary Player believes the casino routinely cheats players by manipulating the software to be non-responsive when play results are to be shown. Conclusion Player reports having being paid in full. Case closed.

July

Casino	Status	Jurisdiction	PAB Type
Casino Virgin games	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that despite previous self-exclusion and being registered with GAMSTOP they were allowed to sign up and make deposits. Conclusion After a lot of faffing about the casino asked for the player to submit a written statement + current photo with Driver's License authorizing us to discuss the case. The player did so and the casino said "we haven't received anything". I sent them a PDF of the player's email to them and the casino came back and said "player must follow the procedure specified in the Terms", in other words "go to the designated ADR". Thanks for nothing guys! Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Closed	Jurisdiction	PAB Type
Issue summary A PAB submitted by a forum member on behalf of his brother who apparently couldn't wait 15 minutes for the casino to process his withdrawal so he reversed it, blew it, and now wants his money back. Conclusion The very definition of "frivolous and vexatious", and closed -- per the PAB rules -- for exactly that reason.

Casino	Status	Jurisdiction	PAB Type
Casino BWIN	Status Closed	Jurisdiction	PAB Type
Issue summary After attempting to withdraw the OP says their account was frozen and that the casino was investigating the game. This happened over 18 months ago. Conclusion Issue is too old and thus beyond the scope of the PAB process, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino All Right Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have had their withdrawal requests denied 5 times in the last week, they are now blocked from making any more attempts and that the casino is investigating their gaming activities. Conclusion The casino refused to discuss the player's complaint, no reason given. Case closed and a Casinomeister Warning against them will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Bonusboss	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after winning and submitting documents, the casino has not paid and is unresponsive to communication attempts. Conclusion The casino people never replied or even acknowledged the player's issue: case closed but a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Jet10	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that after winning, the casino accused them of cheating, closed their account and refunded their deposit. Conclusion Casino was eventually persuaded to pay in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lucky creek casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been unable to contact the casino after requesting withdrawal a week previous. Conclusion The casino has been totally unresponsive. Case closed and a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino casino adrenaline	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal request was denied and they were accused of breaking terms. Conclusion Turns out the casino had previously offered the player a settlement and the player took it. Sorry but once you accept a settlement offer the problem is considered resolved. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Dunder	Status Resolved	Jurisdiction	PAB Type
Issue summary Player's says their ID type is not accepted for verification, that they do not posses the types of documents that are accepted and that if this had been made clear at the beginning they would not have opened an account. Conclusion The casino said they'd reviewed the case and decided to reverse their previous decision and pay the player. Player was AWOL and did not confirm this. We're assuming they were paid as stated by the casino. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Boo Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player admits breaking Terms by playing a bonus-excluded game -- but feels this isn't fair and that the casino should have stopped them. Conclusion The player is at fault here, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 888starz.bet (old 888win.bet)	Status Closed	Jurisdiction	PAB Type
Issue summary Player believes a non-paying casino has popped up again with a slightly different moniker and was hoping to revive a two-year-old case. Conclusion The original case is too old to expect any good results here but at least we can give it a shot. Player hasn't responded to our request for supporting evidence, this is going nowhere until they do. Player still not responding to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sloto Cash Caino	Status Resolved	Jurisdiction	PAB Type
Issue summary Players says that KYC taken nearly two weeks, that the casino has not accepted documents that other casinos have and that they've now become unresponsive. Conclusion Casino claims player was subsequently paid. Player did not respond to our repeated requests for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino BillionVegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite their account being verified, they have been waiting over a month for their withdrawal while the casino has become unresponsive. Conclusion The casino claims they've sent the player the withdrawal but can't trace it. Their recommendation to the player was to chargeback but the bank denied it. The casino had no further comment on the subject which was pretty lame. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Goldenline Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their request to be self-excluded across the Mirage Group was confirmed but the exclusion was not applied to all their casinos. Conclusion The casino appears to have closed. The parent company tried to claim that the player had intentionally tried to circumvent their self-exclusion system by using a capital letter in their email address but we argued that there was no evidence to prove that. Eventually the company paid the player in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spinia	Status Closed	Jurisdiction	PAB Type
Issue summary Player says all their documentation for an AML check has been rejected and now the casino has become unresponsive. Conclusion Case _was_ in progress but the player became unresponsive and weeks have passed, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betworld	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have attempted to withdraw 7 times but the money is just returned to their casino account. Conclusion Between our efforts and the player requesting his payment 50+ times he was eventually paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Las Vegas USA	Status Resolved	Jurisdiction	PAB Type
Issue summary Complaint regarding non-payment of winnings. Conclusion Player reports that the casino paid in full, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Europa Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims they have not been paid their withdrawal. Conclusion At first the casino insisted the player would have to go through their internal complaints resolution process. When the player showed evidence that that had already been done, and failed, the casino then refused to discuss the player's complaint claiming that "regulatory obligations" prohibited them from doing so. When asked to show which regulatory obligations those were they did not respond and the discussion ended there. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betsafe	Status Closed	Jurisdiction	PAB Type
Issue summary Player's says their account is locked and they are still waiting for verification after a week and a half. Conclusion Day after submitting this PAB, the player started a forum thread about their issue and posted repeatedly, ignoring PAB procedures. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Wazamba	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after requesting a withdrawal of winnings, the casino accused them of having more than one account and refused to pay. Conclusion Player freely admits that he and a friend both accessed the casino from his home during a visit. As it happens they did so multiple times. The casino is well within its rights to enforce the Terms here, and so they have. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino trueflip	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that after requesting a withdrawal, the casino did not allow them to submit documents proving their residency but immediately accused them of breaking terms and offered them their deposit back. Conclusion The casino eventually reversed itself and restored the player's winnings on the condition that once withdrawn the player's account at the casino would be closed. The player reported the money successfully withdrawn. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Mr Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino people won't discuss the player's case with us, this leaves the player with no choice but to pursue the casino as described in the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player has been going through the SoW procedures for over three weeks. Conclusion Player's SoW process has been completed and they have received their withdrawal: case resolved and closed.

August

Casino	Status	Jurisdiction	PAB Type
Casino Jupiter Club	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their deposit was never acknowledged and that the casino became unresponsive when presented with proof of it. Conclusion The casino neither acknowledged nor replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for being non-responsive to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Refuelcasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that casino claims payment has been made but that they have not received it. Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted to warn players that this casino is ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino rolletto	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion The player was not available to provide some necessary documentation, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Davidedginton1992@gmail.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels casino's document requests are becoming excessive and may never end. Conclusion Player refused -- "out of principle" -- to provide a bank statement per the casino's specifications, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Tropez	Status Closed	Jurisdiction	PAB Type
Issue summary Player submitted an issue for a friend. Conclusion We have explained that we don't deal with third parties; so the friend will have to register and submit their complaint themselves.

Casino	Status	Jurisdiction	PAB Type
Casino Cherry fiesta.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino "won't pay". Conclusion The casino is listed a "Rogue" here at Casinomeister. That said we pursued the issue and soon after the player reported they were paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Friday	Status Closed	Jurisdiction	PAB Type
Issue summary Player says winnings were cancelled by casino. The reason they gave was that the player's documents had been "altered". Player refutes this. Conclusion The casino provided good evidence of their claims against the player, case closed and player booted from Casinomeister for PAB fraud.

Casino	Status	Jurisdiction	PAB Type
Casino Wink.org	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion This casino is unlicensed and unregulated and are therefor under no obligation to honour a player's self-exclusion requests. They've said they don't and that's pretty much the end of it. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Las Vegas USA	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after paying a quarter of withdrawal, the casino has cancelled the remaining amount and banned the player. Conclusion Player had a history of being abusive to the casino support staff. Casino was adamant that they were justified in their actions.

Casino	Status	Jurisdiction	PAB Type
Casino Locowin	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino cancelled withdrawal and voided winnings claiming a breach of Terms. Conclusion No response from the casino. A Casinomeister Warning will be posted against the casino for being non-responsive to player complaints. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino TrueFlip	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were given a three different reasons why their balance was deleted. Conclusion Player started spamming the forum membership via PMs, booted off the site and case dismissed.

Casino	Status	Jurisdiction	PAB Type
Casino Stake	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels the games are "rigged". Conclusion Games verification and fairness is beyond the scope of our Player Arbitration service.

Casino	Status	Jurisdiction	PAB Type
Casino Avant garde	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino has refused to pay their withdrawal and has told them to take it up with their account manager -- but won't tell them who that is. Conclusion The casino didn't respond to us directly but after a number of prods they did contact the player to say that payment was in progress. Unfortunately the player never returned to confirm that: case closed, assuming resolved.

Casino	Status	Jurisdiction	PAB Type
Casino Big Dollar Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claims their deposit has "failed" although the money is gone from their end. Player is also unable to withdraw. Conclusion Casino never bothered to respond to the player's complaint, same MO as other cases against them recently. A Casinomeister Warning against them will be published but here it's case closed.

Casino	Status	Jurisdiction	PAB Type
Casino slots of vegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they were locked out of their account after requesting a withdrawal and that casino has been unresponsive. Conclusion Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Springbok Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino voided their winnings for a Terms violation. Player disagrees with their reading of Terms. Conclusion Player did not respond -- case closed. Player requested we re-open, we did. Player failed to respond to us again. Case permanently closed.

Casino	Status	Jurisdiction	PAB Type
Casino BK8	Status Closed	Jurisdiction	PAB Type
Issue summary Player states they have "experienced several unethical practices" at this casino: from being "kicked out of the game" while "on a winning streak", to unconfirmed bets to "phantom bets". Conclusion Player has decided to end the case. We will be posting a warning.

Casino	Status	Jurisdiction	PAB Type
Casino Slotsheaven	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been trying to withdraw their balance since 2019. Conclusion The casino gave us no response but the player was promptly paid so ... happy days! Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Americas Cardroom	Status Closed	Jurisdiction	PAB Type
Issue summary After winning and attempting to withdraw, the player received a "Access Denied" notification and the casino has not responded to them. Conclusion The player did not respond to basic questions regarding their case, case closed.

September

Casino	Status	Jurisdiction	PAB Type
Casino Captain Jack	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been waiting 6 months for an installment of their winnings and all their messages have had no result. Conclusion Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Yoju casino	Status Closed	Jurisdiction	PAB Type
Issue summary Apparently the player's lawyer has contacted us with an extensive list of complaints against this casino, claimed court papers had been filed. Conclusion Turns out the court papers had not been filed. We advised that their client(s) should contact us directly and we'd be happy to proceed.

Casino	Status	Jurisdiction	PAB Type
Casino Betsafe	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino cancelled winnings and left them with their initial deposit citing Terms violations. Conclusion The casino showed that they had ample evidence to support their actions against this player. Furthermore they had refunded the player's recent deposits and those were withdrawn by the player. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ocean Drive Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player's withdrawal dated May 09 had not arrived but the casino claims it was sent. The casino people have since stopped responding. Conclusion The casino website seems dead, only a generic page from the host saying "Website Disabled" showing. We've tried several times to get a response but nothing is happening. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Luckyvip	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were offered a small bonus with their deposit, they accepted, won -- and then their winnings were confiscated for a breach of Terms. Player says there was no indication of any Terms at the time and they cannot find any listed on the casino site. Conclusion The casino did not respond so the player took their issue to the designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Betpat	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite their account being verified, the casino has not paid withdrawal and has become unresponsive. Conclusion Player has been paid.

Casino	Status	Jurisdiction	PAB Type
Casino BGO	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The casino showed that the player had evaded Gamstop -- intentionally or otherwise -- and thus the self-exclusion procedures had failed. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Vulcan Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino has accused them of having multiple accounts. Player claims they are a victim of fraud, that they know nothing about the second account and that the casino is using it as an excuse not to pay them their winnings. Conclusion Casino provided good evidence of multiple account fraud. Case closed and player bootified from Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino Vulcan Vegas	Status New	Jurisdiction	PAB Type
Issue summary Posted in Polish but an English version was submitted at the same time. Conclusion Duplicate submission, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CometRoom	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino refuses to pay winnings or refund deposit and when asked for ADR/license info, the response was "they don't have that info with them". Conclusion Player unresponsive, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lilibet	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that the casino accused them of breaking bonus Terms and confiscated all funds except their deposit. Conclusion The casino says they sent the payment but the player stopped responding to our questions and went AWOL. That's case closed.

Casino	Status	Jurisdiction	PAB Type
Casino YakoCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claimed to have self-excluded from one casino in this group and complained of being allowed to play at another of their casinos. Conclusion The casino people showed that the player had never self-excluded, they had only closed an account. Also, MGA casinos are not required to apply self-exclusion ACROSS a casino group. That has never been a requirement under MGA licensing.

Casino	Status	Jurisdiction	PAB Type
Casino Rollbit	Status Resolved	Jurisdiction	PAB Type
Issue summary Self-exclusion: the player had asked the casino to be excluded from the casino but claims the casino accepted deposits from them the same day and several days later. Conclusion The casino stepped up, admitted they'd bungled the player's SE request and returned the player's deposits. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Highway Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary So far the player has only asked if we know this casino. A withdrawal is taking overly long and they are getting concerned. Conclusion We never did hear back from the player, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Planet7	Status Resolved	Jurisdiction	PAB Type
Issue summary A typical slow-pay/no-pay problem with a Virtual Group casino. Conclusion Player has been paid in full.

Casino	Status	Jurisdiction	PAB Type
Casino LEOVEGAS GAMING PLC	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they registered and were verified, won and tried to withdraw but the casino confiscated their balance and closed their account. Conclusion The casino says payment by bank transfer is in progress, waiting for confirmation of payment received by the player: case in progress.

Casino	Status	Jurisdiction	PAB Type
Casino Evobet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that casino cancelled their withdrawal and winnings accusing them of "Collusion, Cheating, Fraud and Criminal Activity". Conclusion Player decided to take their complaint to the casino's designated ADR. That's "case closed" here at Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino SonOfSlots.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they did not receive one of the withdrawals marked as "complete". Conclusion The player took their issue directly to the MGA, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino BetDukes	Status Closed	Jurisdiction	PAB Type
Issue summary Player made a series of deposits and withdrawals, then was asked to submit documents and their account was verified. Afterwards, they made a withdrawal request that has now been "pending" for 11+ days. Conclusion Player did not respond to us so as per PAB rules, we have closed the case.

Casino	Status	Jurisdiction	PAB Type
Casino 1XBet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they deposited almost a month ago but still can't play or be refunded the deposit as they are in document verification limbo. Conclusion The casino says that the player has to follow a specific procedure to properly submit their KYC documents and have given in instructions that we've passed on to the player. Player did not respond to us despite repeated attempts -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jackwin	Status Closed	Jurisdiction	PAB Type
Issue summary Player made deposits from a joint account; casino will not pay withdrawal. Conclusion Player has raised their case with the UKGC which supersedes anything we might say or do: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Redstag Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player feels casino's rejection of their documentation is unfair. Conclusion The casino did not respond to the player's issue. Case closed. A Casinomeister Warning will be posted to alert other players to Redstag's non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Casino360	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after their account was verified, the casino then said they'd been linked to another account and asked questions about it. The player said they had no idea what that was about and that the casino had subsequently become unresponsive. Conclusion The casino neither acknowledged nor replied to the player's issue. Case closed but a Casinomeister Warning will be posted against Casino360 for being non-responsive to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Dendera Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over two weeks for their withdrawal. Conclusion The casino ignored us and kept telling the player that payment(s) had been sent but wouldn't provide any proof. Case closed and a Casinomeister Warning will be posted.

Casino	Status	Jurisdiction	PAB Type
Casino Intertops	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says casino has attempted to apply a rule retroactively in order to void all their winnings -- and then became unresponsive. Conclusion The player's balance has been returned and they have been paid their withdrawal.

Casino	Status	Jurisdiction	PAB Type
Casino LordPing	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino refused to pay winnings and offered to return deposit -- then became unresponsive. Conclusion Casino has replied to say the player had an active bonus in place, the player disputes this and provided evidence to support their case which we forwarded on to the casino. The casino suddenly stopped responding and there's been only silence since. Case closed but a Warning will be posted against the casino their gross mishandling of player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Barbados Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player reports the casino closed their account -- and thereby denied access to the balance -- claiming "responsible gambling concerns" which the player denies were justified. Conclusion No response from the casino, case closed. A Casinomeister Warning will be posted against the casino for being non-responsive to player complaints. Ironically, the player became unresponsive to us when asked for further information.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were locked out of their account for using "bad words" in the chat. Conclusion Player did not respond to basic questions regarding their case, case closed.

October

Casino	Status	Jurisdiction	PAB Type
Casino 32Red	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims an offer was unavailable so they requested their account be closed; they subsequently lost money and would now like it returned as their account wasn't closed when they asked it to be. Conclusion The casino said they require the player to take their issue to the designated ADR. That's the end of the road for us on this, so case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Eucasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says when signing up they accidentally chose the wrong country and could not get help correcting the issue; that their account was then verified but they are now having trouble withdrawing. Conclusion Player did not respond to basic questions about the case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino videoslots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says their withdrawal was returned to their balance and are unable to provide a required document. They also say they have refused to do a SoW. Conclusion Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being told their account was verified, their payout has been delayed and they were subsequently told their were or weren't verified by different agents. Conclusion It took a while but the casino people got the problem cleared up and recent withdrawals went through. Player confirms money received, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jackpot city casino	Status Closed	Jurisdiction	PAB Type
Issue summary Casino is denying a jackpot payment because of a shared account whereas previously they'd had no problem with it. Conclusion The casino's position was firm so the player was advised to take their issue to the casino's licensing body -- the Kahnawake Gaming Commission -- for further attention. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Vesper	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite having a verified account and receiving the majority of their withdrawal, they have been waiting 8 months for the remainder and contact with the casino has proved fruitless. Conclusion The casino never replied to the player's issue, case closed. A Casinomeister Warning will be posted to alert players to this casino's non-responsiveness to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Mr. Vegas	Status Closed	Jurisdiction	PAB Type
Issue summary Self-exclusion issue. Conclusion The player had wanted a self-exclusion request to apply to all casinos in the Videoslots group. Unfortunately Malta has no such requirement so the player's SE only applied to the one casino, not MrVegas. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Yoju casino	Status Closed	Jurisdiction	PAB Type
Issue summary Responsible gambling issue. Conclusion Player stopped responding to us, so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino TwinCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being approved, latest payment is taking longer than usual. Conclusion Less than 24 hours later the player came back and told us they'd played their balance away. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino spinit casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite their account being verified and having made previous withdrawals, the casino has been asking for documents again and claims their account is verified for deposits but not withdrawals. Conclusion Player stopped responding. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bet N' Spin	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they were offered a welcome bonus and then sent an email saying they had breached Terms. Conclusion Casino says the player's deposit has been returned and that they have withdrawn it. Player did not respond to our request for confirmation.

Casino	Status	Jurisdiction	PAB Type
Casino JoyCasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that the casino has failed in their "player care responsibilities". Conclusion The player refused to accept the fact that because this casino is licensed in Curacao there are no practical "player care responsibilities" in place. This degenerated into accusations that we were lying and colluding with the casino against the player. That's "case closed" and "happy trails" to the player.

Casino	Status	Jurisdiction	PAB Type
Casino Mrsloty casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over 5 weeks for payment and has been advised by the casino: "to be patient [...] they are busy". Conclusion Player did not respond to us so we have closed this case.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Resolved	Jurisdiction	PAB Type
Issue summary The player's complaint is not 100% clear but it appears they are saying that the casino is stalling on withdrawals. Conclusion Casino said they were happy to pay out the player's balance but wanted some of the account information to be confirmed. The player never returned to respond so we're assuming they got it settled. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Pokerstars	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that since winning, they have been unable to withdraw or the withdrawal payments have been slow and that now they are locked out of their account and the casino has become unresponsive. Conclusion When we first approached the casino they said they couldn't discuss the case "because of data protection laws." When we pointed out that that was complete rubbish they said the player was welcome to take their complaint to their licensing body, the MGA. That's the end of the road for us on this one, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Planet 7	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been waiting over 2 months for payment. Conclusion Before the player disappeared they mentioned that payments were being received, we assume that went well given that we haven't heard otherwise. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino 10bet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says their winnings have been voided by the casino for using another person's card to deposit. Conclusion The casino provided good evidence of their claims that the player was acting on behalf of someone else and that the two were colluding to defraud the casino. We recommend the "player" be given the Academy Award for "Worst Attempt at Shysterism, Ever". Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Rizk	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been "trying to recover denied payments" for 8 months. Conclusion The player failed to inform us that the case was over 12 months old AND had already been ruled on by the casino's designated ADR: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Rizk	Status New	Jurisdiction	PAB Type
Issue summary Conclusion

Casino	Status	Jurisdiction	PAB Type
Casino LIVECASINO	Status Resolved	Jurisdiction	PAB Type
Issue summary The player says that despite their account being verified, they have not been paid in 5 days and that "the payments are closed on my account". Conclusion The casino has responded to say that a security review was required in this player's case but that has concluded and the player's account and balance has been fully restored. The player did not return to confirm, we're assuming case resolved.

Casino	Status	Jurisdiction	PAB Type
Casino Fransherbe	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they had already been approved and had received payments when the casino refused to payout the rest of their withdrawals to the same bank account. Conclusion The case has already been reviewed and ruled on by the casino's designated ADR, twice. Per the PAB Rules that's "case closed" here at Casinomeister.

Casino	Status	Jurisdiction	PAB Type
Casino Maximalwins Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting 4 months for a withdrawal and that after contacting them repeatedly in the last month they were told the money would be with them "shortly" -- but they have still not been paid. Casino is claiming to hold a Curacao sub-license from a non-existent Master License, and no license verification links are given. Conclusion Absolutely zero response from the casino, didn't even acknowledge receipt of the player's issue. Case closed and a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Maneki	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have been trying (unsuccessfully) to withdraw for the past three weeks. Conclusion Casino said they'd made arrangements to pay the player but the player has stopped responding to us, so we'll assume this resolved and it's case closed.

Casino	Status	Jurisdiction	PAB Type
Casino bettson.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player is concerned that their winnings -- a significant amount -- are being paid out too slow. Conclusion It turned out there had been an error at the payment processor which caused the payment to be refused by the player's bank. The casino immediately took steps to resolve that and the player has since confirmed payment received. Case is resolved and closed.

Casino	Status	Jurisdiction	PAB Type
Casino DuelCash	Status Closed	Jurisdiction	PAB Type
Issue summary Seems the player was kicked off the site, reason given was apparently that his score was too high and the site assumed he was cheating. Conclusion DuelCash did not respond in any way to the player's complaint. Case closed, but a Casinomeister Warning will be posted against DuelCash for being non-responsive to player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Slotsnbets	Status Closed	Jurisdiction	PAB Type
Issue summary Player says casino claims "problems with the payment provider" and is not providing a time frame for payment. Conclusion Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Sports and Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player's complaint was that the site wasn't paying out within the advertised time period (48 hours). Conclusion Experience has shown that there can be any number of reasons for this and it's proven unproductive and time-consuming to chase these minor issues. Player was encouraged to come back to us if the problem turned into a non-payment issue. Player reports they have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino Arlekin Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims that the casino changed their Terms in medias res and incorrectly capped their bonus winnings confiscating the balance. Conclusion Player stopped responding to us, so we've had to close the case.

Casino	Status	Jurisdiction	PAB Type
Casino Big Ben Slots	Status Closed	Jurisdiction	PAB Type
Issue summary Incomplete. Conclusion Waiting to hear back from the player. Update: player unresponsive -- case closed.

November

Casino	Status	Jurisdiction	PAB Type
Casino Bitcoincasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they were allowed to deposit repeatedly at this casino but when they tried to withdraw, they were told they were playing from a restricted country. Conclusion Turns out the player's case had already been ruled on at ThePogg and as per our PAB Terms we're not going to redo a case that's already been done by a trusted colleague and professional. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Tropez Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they are uncomfortable sending "pic of myself holding drivers license" to casino in order to get withdrawal. Conclusion

Casino	Status	Jurisdiction	PAB Type
Casino Play Fortuna	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being fully verified, the casino is not allowing them to withdraw and is "auditing" them. Conclusion Casino eventually finished their "audit" and re-opened the player's account. Player withdrew their balance. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino LeoVegas	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that the casino closed their account last year for "integrity considerations" and ever since has been claiming to be "working on it". Conclusion This turned out to be an exceptional case in that the casino repeatedly said "under investigation" and they never did want to discuss it with us. Eventually the player gave up and wandered off. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bitcasino.io	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after misplacing their login info and despite being verified by the designated 3rd party, the casino has not given them access to their account. Conclusion Player unresponsive -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Uptown aces	Status Closed	Jurisdiction	PAB Type
Issue summary Player didn't like how RTG has redesigned their games and placed the Increase Wager button too close to other buttons. Conclusion Such matters are beyond the scope of Casinomeister's Player Arbitration process, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino RedSpins	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have submitted documents two months ago, but there is still no sign of withdrawal. Conclusion Casino did not respond to the player's complaint so the player took it to the designated ADR. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino William Hill	Status Closed	Jurisdiction	PAB Type
Issue summary Player has had €60,000+ trapped in their account since the casino locked the account and has refused to communicate with the player. Conclusion Unfortunately William Hill is 100% non-cooperative on player complaints outside the designated ADR process. The player has no choice but to follow the Complaints procedure detailed in the Terms. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spassino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino confiscated their winnings and accused them of bonus fraud. Conclusion Player did not respond to us -- case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Gioo Casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they have made every effort but are unable to provide casino with one particular peice of documentation. Conclusion Player reported that the casino finally approved their withdrawal and they were paid in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Play at harrys	Status Resolved	Jurisdiction	PAB Type
Issue summary Not a complaint; player merely inquiring if we have any information on the legitimacy of the casino. Conclusion Advice on how to spot a casino-best-avoided was given.

Casino	Status	Jurisdiction	PAB Type
Casino Videoslots	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino has given multiple reasons for their payment being slow and that they now can't log in. Conclusion Player got themselves banned for trolling, cross-posting, etc. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite a previous smaller withdrawal, the casino has locked their account and accused them of submitting a "fake" document. Conclusion The casino reviewed the player's case and determined that the player's alteration of the KYC documents was not malicious. They've reopened the player's account and restored the balance. Player has confirmed.

Casino	Status	Jurisdiction	PAB Type
Casino Smitty1990	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that casino accepted deposits despite not having a UK license then closed their account saying they were playing from a banned country. Conclusion Casino claimed that because of "the terms and conditions we have with the player, we cannot work with any 3rd parties". Of course this is utter rubbish but if they won't talk then they won't talk. Case closed and a Casinomeister Warning will be posted against the casino for ignoring player complaints.

Casino	Status	Jurisdiction	PAB Type
Casino Pasino	Status Closed	Jurisdiction	PAB Type
Issue summary Player says the casino did not close their account despite the fact they "sent more than 100 emails". Player would now like their losses refunded. Conclusion The only proof the player offered of their case against the casino was a non-specific request for their account to be closed/banned from the casino. That request was posted on a weekend so it was only one working day before their request was fulfilled. We don't believe the casino was negligent. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Guts	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says two withdrawal payments were short by 25% each due to "currency rate charges". Conclusion The casino has provided evidence that their payment processor sent the player the full amount, no extra charges were levied. The player needs to investigate this at their end and has agreed to do so: case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Bondibet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after they won a sizeable amount, they were asked for and provided numerous documents but only received 2 payments before the casino closed their account and "sent my information to the authorities". Conclusion Casino specified the documents required from the player in order to proceed but the player went AWOL and never confirmed that they'd comply. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas.it	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they re-opened their account, won a large sum and tried to withdraw it but the casino blocked their account telling them it could take up to 180 days to verify it. Conclusion The casino has agreed to pay the player in full although the player's account will be permanently closed. Player confirmed payment received in full. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Tropez	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that after winning and submitting documents, their account was closed. The casino has suggested they could withdraw if they made a further deposit with a different payment method. Conclusion The casino claims their jurisdiction prohibits them from discussing a player's complaint with an arbitrator of the player's choice. This is blatantly untrue but in the end it's their decision to ignore the player's wishes if they so choose. Player was directed to the casino's ADR, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Twin.com	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they do not want to supply bank statements for SoW and that casino has refused payment if they do not. Conclusion It took a while -- seems things are in flux at Twin these days -- but a new rep came through and the player was paid; case marked "resolved" and closed.

Casino	Status	Jurisdiction	PAB Type
Casino Lucky Creek	Status Closed	Jurisdiction	PAB Type
Issue summary After completing KYC the player was locked out of their account with no explanation and their balance was unpaid. Conclusion As with other complaints about these guys over the past several months there was no reply at all from them, they're apparently ignoring it all. Not entirely unexpected from casino with an unverified Curacao license. Case closed.

December

Casino	Status	Jurisdiction	PAB Type
Casino Arash	Status Resolved	Jurisdiction	PAB Type
Issue summary The casino says the player violated bonus Terms by placing bets in excess of the max bet limit. The player argues that no Terms were violated. Conclusion The casino people resolved that matter, player reports having been paid. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jupicasino.com	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims casino closed their account and accused them of using a VPN. Conclusion Minutes after submitting this PAB, the player started a thread on the forums. As this is a direct violation of our rules, we have closed this complaint.

Casino	Status	Jurisdiction	PAB Type
Casino 1xbet	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite being verified, they have been waiting nearly half a year for their withdrawal. Conclusion The casino reported that there was an "investigation" underway and they would inform the player of the outcome within 180 days. By the time that period had expired the player was no longer responding to our messages. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino MountGold	Status Closed	Jurisdiction	PAB Type
Issue summary Player has a myriad of complaints regarding the casino but they're general "it's a crappy casino" type issues and not something specific that we can go to the casino and ask for action to be taken on. Still discussing the matter with the player. Conclusion The casino never responded to the player's issue. A Casinomeister Warning will be posted accordingly. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino zinkra	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says deposit was taken three times instead of once and that casino claims no knowledge of two later transactions. Conclusion Player says the casino resolved the matter, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino ggbetzone	Status Closed	Jurisdiction	PAB Type
Issue summary Player says they have been waiting since mid-December for payment, with the casino advising patience as "it is not possible to determine how long it will take by the payment system.". Conclusion Player did not respond to us despite repeated attempts. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Leovegas	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they requested a withdrawal over a month ago but they still haven't been paid and receive a "different answer from each person" in chat. Conclusion Casino confirms that they have now been paid. Player did not respond when asked to confirm this.

Casino	Status	Jurisdiction	PAB Type
Casino 777	Status Closed	Jurisdiction	PAB Type
Issue summary "500$". That was all the detail given on this player's complaint. We're trying to imagine what this could mean. Conclusion The truth is out there. Update: Sadly, the truth has not revealed itself to us. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Spinfinity/Casinomax	Status Resolved	Jurisdiction	PAB Type
Issue summary Conclusion

Casino	Status	Jurisdiction	PAB Type
Casino Extreme/Brango	Status Closed	Jurisdiction	PAB Type
Issue summary Player's complaint seems to be that they spent too much money while trying to maintain their position on some prize list and then they didn't win the prize. Conclusion Player failed to answer some basic questions about their case, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Ducky Luck	Status Closed	Jurisdiction	PAB Type
Issue summary Player reports that despite being verified and waiting, the casino continued to repeat they were "about to get paid" and that when they finally became "indignant" the casino locked their account. Conclusion The casino never responded to the player's complaint. A Casinomeister Warning will be posted. Case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Casino Friday	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says that despite being verified and their withdrawals approved, only one out of four has been paid -- with the casino now unresponsive. Conclusion Player reports all withdrawals have been paid.

Casino	Status	Jurisdiction	PAB Type
Casino 888starz	Status Closed	Jurisdiction	PAB Type
Issue summary Player says that despite previous verification, when they tried to withdraw funds they were asked for more documentation and subsequently accused of fraud and their winnings voided. Conclusion The casino accused the player of using multiple accounts but refused to discuss the evidence they have to support this, or anything else for that matter. They terminated discussions by saying that they player can take them to court if they wish to pursue the matter. C'est la vie, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino CasinoMax	Status Closed	Jurisdiction	PAB Type
Issue summary Player claims the casino should have done more to keep them from gambling while they were drinking. Conclusion When the player contacted the casino they were not explicit about what the problem was nor were they clear about what they wanted the casino to do. Under such circumstances it's hard to claim that there has been a failure of Responsible Gambling practice: complaint rejected and case closed.

Casino	Status	Jurisdiction	PAB Type
Casino Jazz Casino	Status Closed	Jurisdiction	PAB Type
Issue summary Player complained of "GIANT IRREGULARITY" in the casino's slots: "... it lets you climb up the meter you get committed. Then at the top of the meter this slot locks up and doesnt move ..." Conclusion As stated in the PAB Rules testing game fairness and/or the presence of "irregularities" is beyond the scope of the PAB service, case closed.

Casino	Status	Jurisdiction	PAB Type
Casino posh casino	Status Resolved	Jurisdiction	PAB Type
Issue summary Player says they've been waiting four months and counting for a withdrawal: it took two months for it to be approved and now they are being told "there is nothing they can do about it". Conclusion The casino people never bothered to reply but the player reported that they were paid in full. Case resolved.

Online Casino Complaints Summary 2021

PAB Status Explanation

2021 Summary Complaints

2021 Complaints by Month

2021 Complaints by Casino Status

2021 Complaints By Casino

January

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