Online Casino Complaints Summary 2021

Player Arbitration
Player Arbitration

Here we present a summary of our Player ArBitration (PAB) cases, ongoing and past. These numbers are updated dynamically. Please remember that our PAB process is private and confidential, information of individual cases is generally not available to the public.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.

2021 Summary Complaints

Created New In Progress Waiting for Response On Hold Resolved Closed Canceled
Created411 In Progress0 In Progress1 Waiting for Response0 On Hold0 Resolved173 Closed226 Cancelled4

2021 Complaints by Month

Month Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
December Created75 New0 In Progress0 Waiting for Response0 On Hold0 Resolved53 Closed21 Cancelled0
November Created32 New0 In Progress1 Waiting for Response0 On Hold0 Resolved15 Closed14 Cancelled1
October Created45 New0 In Progress0 Waiting for Response0 On Hold0 Resolved25 Closed19 Cancelled0
September Created30 New0 In Progress0 Waiting for Response0 On Hold0 Resolved8 Closed20 Cancelled1
August Created21 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed15 Cancelled0
July Created24 New0 In Progress0 Waiting for Response0 On Hold0 Resolved9 Closed15 Cancelled0
June Created36 New0 In Progress0 Waiting for Response0 On Hold0 Resolved19 Closed17 Cancelled0
May Created31 New0 In Progress0 Waiting for Response0 On Hold0 Resolved9 Closed21 Cancelled1
April Created33 New0 In Progress0 Waiting for Response0 On Hold0 Resolved10 Closed21 Cancelled0
March Created29 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed23 Cancelled0
February Created28 New0 In Progress0 Waiting for Response0 On Hold0 Resolved7 Closed20 Cancelled1
January Created27 New0 In Progress0 Waiting for Response0 On Hold0 Resolved6 Closed20 Cancelled0
Total Created411 New0 In Progress1 Waiting for Response0 On Hold0 Resolved173 Closed226 Cancelled4

2021 Complaints by Casino Status

Casino Status Created New In Progress waiting for Response On Hold Resolved Closed
Accredited Created59 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Grey Zone Created0 New0 In Progress 0 Waiting for response 0 On Hold0 Resolved0 Closed0
BFF Created0 New0 In Progress0 Waiting for response0 On Hold0 Resolved0 Closed0
Rogue - Not recommended Created13 New0 In Progress0 Waiting for response 0 On Hold0 Resolved0 Closed0
Not Reviewed Created339 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0
Total Created411 New0 In Progress0 Waiting for response 0 On Hold0 Resolved 0 Closed 0

2021 Complaints By Casino

Casino Created New In Progress Waiting for Response On Hold Resolved Closed Cancelled
Created96 New0 In Progress0 Waiting for Response0 On Hold0 Resolved78 Closed12 cancelled3
10bet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
1XBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
1xbet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
21Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
32Red Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
888starz Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
888starz.bet (old 888win.bet) Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
All Right Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AllBritish Casino - FunCasino - RaceCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
AllSpinsWin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Americas Cardroom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Arash Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Arlekin Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Avant garde Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
BGO Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BK8 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
bwin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Barbados Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bet N' Spin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Bet2U Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
bet365 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetDukes Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetMaster Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BetWorld247 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betchan Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betfair Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betflip.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betfred Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betpat Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betpat Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betsafe Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Betwinner Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Betworld Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betzest Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Big Ben Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Big Dollar Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Big5 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Big5Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
BillionVegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitcasino.io Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
BitcoinPenguin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitcoincasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitstarz Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
Bondibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bonusboss Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Boo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CASINOIN Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Captain Jack Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Captain Jack Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Cashmio Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casimba Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino Brango Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino Extreme Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Casino Friday Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Casino Tropez Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Casino360 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casino Classic Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casino Friday Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoMGA Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
CasinoMax Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Rizk Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Casinomax Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Casumo Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Cherry Fiesta Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Club Player Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cobraspins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
CometRoom Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Cool Cat Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Crazy Star Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Crazyluck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playojo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dazard Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Deluxe-Bet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dendera Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dendera Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dream Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ducky Luck Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
DuelCash Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Dunder Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
EUcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Europa Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Evobet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Extreme/Brango Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fansbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fortune Clock Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
FortuneJack Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fortune Legends Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fransherbe Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GGbet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Genesis Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Gioo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Goldenline Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Goldwin Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Goodman Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
GrandmasterJack Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
GSlot Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Guts Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
HelloCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Highway Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
iNetBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
iNetBet Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Intertops Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Intertops.eu Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Ivi Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jackpot City Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jackwin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jazz Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jet10 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jokaviproom.co Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Jonny Jackpot Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
JoyCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jungle Spins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jupicasino.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Jupiter Club Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Keepspinningme.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
King Billy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
King Billy Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LeoVegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
LIVECASINO Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Las Vegas USA Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
LeoVegas Casino Created10 New0 In Progress1 Waiting for Response0 On Hold0 Resolved6 Closed3 cancelled0
LeoVegas Casino Created10 New0 In Progress1 Waiting for Response0 On Hold0 Resolved6 Closed3 cancelled0
LeoVegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Lilibet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Locowin Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
LordPing Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Lucky Creek Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Lucky creek casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Lucky Nugget Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Luckyvip Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
LunaCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Maneki Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Maximalwins Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MonacoSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mount gold Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Vegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Mr Vegas Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mr Green Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
MrJames Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Mrsloty casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
N1 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
NYspins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ocean Breeze Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Ocean Drive Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
OceanBreeze Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Omni Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Parimatch Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Party casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Pasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Planet 7 Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved2 Closed0 cancelled0
Planet 7 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Planet 7 Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Platin Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Platinum Club VIP Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Play Fortuna Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Play Live Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Play at harrys Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Play24bet.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playamo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Playojo Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Pokerstars Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Pokieplace2 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Posh Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Praise casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Prime Slots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Queen Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Racoonvegas.com Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Raging Bull Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Red Dog Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Lion Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RedSpins Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
RedBet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Redstag Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Star Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Red Star Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed0 cancelled0
Refuel Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Refuel casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Refuelcasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Rizk Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Rollbit Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Royal Oak Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
Royal Panda Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed2 cancelled0
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Rubyslots Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Silver Oak Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
SkolCasino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Sloto Cash Caino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Slotsheaven Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
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Spin away casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Stargame Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Sun Palace Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Trada Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Unibet Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Videoslots Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled1
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Videoslots Created6 New0 In Progress0 Waiting for Response0 On Hold0 Resolved3 Closed3 cancelled0
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Virgin games Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
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Zigzag777 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Zodiac Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Zodiac Casino, etc Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betsson Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Betway Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Bitcasino.io Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
Bitstarz Casino Created3 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed3 cancelled0
casino adrenaline Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
dafabet Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
Fun Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ggbetzone Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
ilucki Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Kaboo Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Playojo Casino Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed2 cancelled0
pokerstars Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
posh casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
rocketpot.io Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
rolletto Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
SlotoCash Casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
Slots of Vegas Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
spinaway Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
spinit casino Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
trueflip Created2 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed1 cancelled0
Videoslots Created6 New0 In Progress0 Waiting for Response0 On Hold0 Resolved3 Closed3 cancelled0
zinkra Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved1 Closed0 cancelled0
777 Created1 New0 In Progress0 Waiting for Response0 On Hold0 Resolved0 Closed1 cancelled0
TotalTotal Total Created457 Total Created0 Total In Progress18 Total waiting for Response 0 Total On Hold0 Total Solved4409 Total Closed596 Total Cancelled

January

Casino Status Jurisdiction PAB Type
Casino
Queen Vegas
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says casino has not confirmed their documents and is not responding to emails regarding withdrawals.
Conclusion
PAB was in progress but the player reported that they'd reversed their withdrawals and lost it all. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Posh
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Players says they have been waiting for weeks for a payment and that the casino merely advises "patience".
Conclusion
Casino wouldn't respond but player reported being paid, case closed.
Casino Status Jurisdiction PAB Type
Casino
Spela
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that after a withdrawal request and submitting their documents, the casino has locked them out of their account and stopped responding.
Conclusion
Player did not respond to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Sloty
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that after a withdrawal request and submitting documents, the casino has locked them out of their account and stopped responding.
Conclusion
Player has not responded to us so we have had to close this case.
Casino Status Jurisdiction PAB Type
Casino
Prime Slots
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino unresponsive, we've flagged them for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Vegaz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
TBD
Issue summary
Unclear.
Conclusion
Waiting for clarification from the player. No response despite repeated attempts -- this case is closed.
Casino Status Jurisdiction PAB Type
Casino
Betfair
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino refused to discuss the issue, we had no choice but to close the case.
Casino Status Jurisdiction PAB Type
Casino
Casumo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player says they attempted to withdraw winnings and provided adequate SoW documentation but their account has been suspended while communication with the casino has broken down.
Conclusion
Casino has responded to us and the player, confirming payment.
Casino Status Jurisdiction PAB Type
Casino
Planet 7
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they requested a withdrawal and have submitted their documents but that casino is asking for a very long list of personal information -- more than player feels they need and is comfortable giving.
Conclusion
Player was advised to contact the casino representative. Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
FortuneLegends
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Player believes that the casino should have respected a self-exclusion request that was filed with EveryMatrix.
Conclusion
Casino denies that any self-exclusion information was available to them.
Casino Status Jurisdiction PAB Type
Casino
Red Dog Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player says they are being offered a fraction of their withdrawal request via a different payment method and customer service is unresponsive.
Conclusion
The player was unavailable to respond to basic questions, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ocean Breeze
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue. The casino is unlicensed and refuses to recognize self-exclusion requests.
Conclusion
The player started several cases at once, all self-exclusion for unlicensed casinos. Case dismissed.
Casino Status Jurisdiction PAB Type
Casino
Slot10
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Player claims the casino ignored their self-exclusion request, allowed them to deposit and lose again. Player asks for a full refund.
Conclusion
In progress but this is an unlicensed casino, meaning there is nothing to require them to respect or honour the player's self-exclusion request. Despite repeated attempts, the casino remained unresponsive. We've flagged this for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Win monaco
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
After a win and a withdrawal attempt, the player was unable to log in to their account.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet2U
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino will not allow them to withdraw their winnings and hasn't responded to their emails.
Conclusion
After repeated attempts, we were unable to get a response out of this casino. We've flagged them for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Royal Panda
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that after a problem with a payment at their end five months ago, the money was returned to the casino and it still has not paid it out as promised.
Conclusion
Prior to the casino being taken over by the LeoVegas people there was a lot of back-and-forth that turned out to just be BS. LV looked into the case as saw that the withdrawal had failed due to payment processor issues, the funds were returned to the player's account and the player had run the balance down to nothing. LV says that if the player wants to pursue their complaint they'll have to take it to their designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
BetMaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Unknown
Issue summary
Awaiting clarification of issue.
Conclusion
Player did not respond to us so we have closed this PAB.
Casino Status Jurisdiction PAB Type
Casino
Royal Oak Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims unaware of bonus added to their account and when they tried to complain regarding cancelled winnings, the casino accused them of being threatening and stopped responding.
Conclusion
The casino did not respond to the player's complaint. Case closed and a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Intertops.eu
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player feels the casino has requested documents and delayed payment unnecessarily.
Conclusion
Player was paid in full.
Casino Status Jurisdiction PAB Type
Casino
Crazy Star Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue. Casino claims to be "licensed by Cerberlot N.V. in Curacao" but no valid license information is provided.
Conclusion
Casino never responded to this case. A Casinomeister Warning will be posted and the case was closed.
Casino Status Jurisdiction PAB Type
Casino
Royal Oak Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that casino has "restricted" their account so that they cannot withdraw their winnings.
Conclusion
Casino agreed to full payment, case closed.
Casino Status Jurisdiction PAB Type
Casino
Verywell
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player claims they requested refund of deposit months ago and has still not received it.
Conclusion
Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.
Casino Status Jurisdiction PAB Type
Casino
Fortune Clock
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Players in disagreement with casino over whether a payout has been made.
Conclusion
The casino reported that the player had been paid but the player was AWOL and never confirmed that. We'll assume payment received and close it accordingly.
Casino Status Jurisdiction PAB Type
Casino
Betfred
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
Casino refused to discuss the player's issue so there's nothing more we can do. Case closed.

February

Casino Status Jurisdiction PAB Type
Casino
MrJames
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says casino is enforcing bonus max withdrawal limits even though no bonus was taken. Casino claims to be licensed in Curacao under Master License 1997/JAZ. There is no such Master License.
Conclusion
Casino did have Terms limiting withdrawals on small deposits to x5 and the player's deposit record showed this would apply to them. Player never responded. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betflip.io
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they are unable to withdraw and that the casino has become unresponsive.
Conclusion
Casino remains unresponsive -- we will be posting a Casinomeister Warning.
Casino Status Jurisdiction PAB Type
Casino
Video slots
Status
Cancelled
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they accidentally placed a much larger bet than intended, requests "goodwill" from casino.
Conclusion
Player requested we cancelled this case.
Casino Status Jurisdiction PAB Type
Casino
VideoSlots
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player claims that despite documents being approved their account is locked.
Conclusion
The player reported that their account was unlocked and the money was in place, case closed.
Casino Status Jurisdiction PAB Type
Casino
Zevcasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Players says that despite being verified they cannot access their winnings and casino has become unresponsive.
Conclusion
Player paid in full.
Casino Status Jurisdiction PAB Type
Casino
VeryWell Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they are having problems withdrawing from this casino.
Conclusion
Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.
Casino Status Jurisdiction PAB Type
Casino
Coolcat
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after over 2 months after submitting a withdrawal request, the casino has informed them that they do not do business with the player's bank.
Conclusion
Player and the casino rep were able to get this resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Vegas Casino Online
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino claims they have no idea when payment will be processed as it is with a third party.
Conclusion
Player reports the casino paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Play24bet.com
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Player decided they didn't want to bother, case closed.
Casino Status Jurisdiction PAB Type
Casino
Mr Vegas Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player having technical/payment issue.
Conclusion
Casino has paid the player.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Source of wealth issue: player claimed the casino had let them continue to deposit long after they had refused to cooperate on the SOW process.
Conclusion
It turned out there was not sufficient grounds to pursue this complaint against the casino. Player has since opened a complaint at the regulator. Case closed.
Casino Status Jurisdiction PAB Type
Casino
32red
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
Issue summary
Player claims Unibet failed in their Responsible Gambling duties by allowing an account to be opened at 32Red.
Conclusion
No proof has been shown that either casino failed in their duties. The player did close their account at Unibet but it was not a self-exclusion issue and thus not a Responsible Gambling matter.
Casino Status Jurisdiction PAB Type
Casino
BitcoinPenguin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Technical Issues (Software)
Issue summary
Player says that after reporting technical issues the casino stopped responding.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Jackpot city
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says casino not paying first of two withdrawals and not responding to them on this issue.
Conclusion
Casino first claimed they could not discuss the case "because of data protection". When we showed them that was BS they said the player would have to take the matter to their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
Dream Vegas
Status
Closed
Jurisdiction
UKGC
PAB Type
T&C Dispute
Issue summary
Player claims that after winning, the casino claimed their had broken the Terms -- then closed their account, returned their deposit and banned them from all casinos in the group.
Conclusion
Player took their case to the casino's designated ADR, case closed.
Casino Status Jurisdiction PAB Type
Casino
Club Player Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has been promising every week since November to pay remainder of winnings, but hasn't yet done so.
Conclusion
The casino never responded and they stopped paying the player. Case closed, but a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Big5Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player objects to withdrawal fees and the parceling out of their payments as not in accordance with the Terms.
Conclusion
Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet365
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that after winning their account was suspended.
Conclusion
In spite of being Accredited, the casino refused to reply to the player's complaint. Casinomeister is revamping the Accredited section with an eye to cases like this. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spin Casino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Despite previous withdrawals, the casino is requesting the player's ID.
Conclusion
The player got frustrated with the casino's stalling, played the balance away and asked for the PAB to be closed.
Casino Status Jurisdiction PAB Type
Casino
Stargame
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Non-payment
Issue summary
After offering a bonus and verifying the account, player says the casino closed their account when they tried to withdraw claiming that they are from a restricted country.
Conclusion
The casino never responded to the player's issue, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betchan
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claims someone at the casino accessed their account and played away their balance.
Conclusion
The casino provided extensive evidence to show that the mystery person who spent the money in the account was almost certainly the player themselves or someone in their household. Player bootified and case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player claims the casino is giving them the run-around on a KYC issue.
Conclusion
The casino refused to discuss the player's complaint with us, forced the player to take it to their designated ADR. It's a shame to see an Accredited casino take this route but in truth the Betsson group as a whole does the same.
Casino Status Jurisdiction PAB Type
Casino
Slottyway
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Unknown
Issue summary
No idea, the player gave no information regarding their issue.
Conclusion
The player never gave the necessary details, case closed.
Casino Status Jurisdiction PAB Type
Casino
Redbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
After difficulties with KYC, player requested deposit refund but says casino refused and blocked account.
Conclusion
The casino insisted that the player use their in-house service to further pursue this case, meaning "case closed" unfortunately.
Casino Status Jurisdiction PAB Type
Casino
MonacoSpins
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says they are unable to withdraw after a win and that the casino is not responding to emails or in live chat.
Conclusion
It's not looking good; the casino claims to hold a license which does not exist. Update: casino utterly unresponsive -- unfortunately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Platin
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they are unable to withdraw as the casino is generally un-contactable and has not responded to the submission of their documents.
Conclusion
Casino finally allowed the player to withdraw their balance, case closed.
Casino Status Jurisdiction PAB Type
Casino
Goldwin Casino
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says casino removed their loss limit despite being asked only to increase it.
Conclusion
Player asked us to close this PAB.

March

Casino Status Jurisdiction PAB Type
Casino
Royal Oak Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says deposits not showing up in casino account, but their bank says they were indeed made.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Vera & John
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Player ignored the PAB guidelines, no description of the problem was ever given and player is unresponsive.
Conclusion
Case closed.
Casino Status Jurisdiction PAB Type
Casino
Praise casino
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Non-payment
Issue summary
Player feels casino has been stalling payment.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
CasinoClassic
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
Issue summary
Player says they forgot their password and now are locked out of their account and can't access their winnings.
Conclusion
Player banned from Casinomeister for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Luckynugget
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Responsible Gambling
Issue summary
Player claims they were able to register, deposit, play and lose while a 6 month exclusion from the casino group was in effect.
Conclusion
Casino refused to discuss issue with us.
Casino Status Jurisdiction PAB Type
Casino
Fortune Clock
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reports "each withdrawal attempt is rejected ... due to 'technical difficulties'".
Conclusion
Player did not respond to our repeated attempts to contact them, so case closed.
Casino Status Jurisdiction PAB Type
Casino
Video Slots
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that despite documents being verified, their account was closed, their winnings were not paid out and they were given conflicting information.
Conclusion
The casino has good evidence that the player attempted to defraud them. Case closed and player banned here at Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
Slotsmillion
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that after requesting a withdrawal and having documents verified, the casino blocked their account and has not yet payed -- giving a variety of reasons.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsHall
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that majority of withdrawal amount requested has been confiscated and the remainder has not yet been paid.
Conclusion
Casino claims the appropriate payment was sent, waiting for confirmation from the player.
Casino Status Jurisdiction PAB Type
Casino
NYSpins
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says after they submitted their KYC the casino closed their account and, despite their protests, maintains they have the right to do so without explanation.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Deluxe-Bet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player agreed to commit fraud with another person and is incensed that the casino will not cooperate.
Conclusion
The PAB service is not available to those who are having difficulties committing fraud, case closed.
Casino Status Jurisdiction PAB Type
Casino
Fansbet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
The player says the casino's Terms regarding excluded games are vague and because of that their winnings were voided.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Playojo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player says they had trouble with a game shutting down and bonuses and free spins not materializing.
Conclusion
Casino provided evidence that the player's claims were invalid. Player was unavailable for further comment.
Casino Status Jurisdiction PAB Type
Casino
Playamo Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Players says their account was closed during the verification process and that they've been trying to get their money ever since.
Conclusion
Unfortunately, issues that date back a year or more are generally considered too old and are not eligible for the complaints service here at Casinomeister. This particular case dates back to 2018 and is therefor excluded from the PAB process.
Casino Status Jurisdiction PAB Type
Casino
32red
Status
Closed
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Unknown
Issue summary
Unfortunately, player provided no description of their complaint.
Conclusion
Player never returned to explain their complaint, case will be considered abandoned and closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoFriday
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
T&C Dispute
Issue summary
Player says they were only trying to help their father when they accessed his account but that casino said it was a breach of terms.
Conclusion
The casino reviewed the evidence against the player -- a couple times -- and decided to stick to their original decision. Given that there were multiple Terms violations to which the player freely admitted that was their call to make. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Crazyluck
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reported being stalled for over 6 months on a simple withdrawal.
Conclusion
We decided this complaint was vexatious and cancelled it.
Casino Status Jurisdiction PAB Type
Casino
Sun Palace Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player claims that $70 left their account during a period when they didn't play; the casino has refunded them only $10.
Conclusion
The player seemed to be confused regarding the charges on their account. The casino offered a "good will" settlement but the player was unavailable for further comment. Case closed.
Casino Status Jurisdiction PAB Type
Casino
AllSpinsWin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims casino has repeatedly accused them of breaking Terms only after attempting to withdraw winnings and that in the latest instance, has become unresponsive instead of admitting "error" and paying.
Conclusion
Player has not responded to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Voodoodreams
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player claims that the casino is making excessive demands for SoW documentation.
Conclusion
Casino has not yet specified what exactly it is that they need. Now they are refusing to discuss, so we've recommended that the player proceed to their official ADR.
Casino Status Jurisdiction PAB Type
Casino
Refuel casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player says they "lost money" and were blocked when they reported finding a bug in a game.
Conclusion
Both the casino and the game provider have given statements that there was no error in the player's game. If the player wishes to pursue this they'll have to take it to the casino regulator (Malta) for further action.
Casino Status Jurisdiction PAB Type
Casino
FortuneJack
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Shortly after winning, the player says their account was locked, they did not receive their payment and when eventually contacted, the casino accused them of fraud.
Conclusion
The casino claimed the player had two accounts but would offer no evidence beyond a single IP that each account had used. No dates or timestamps were given. This is not sufficient evidence to prove "fraud" but the casino refused to give anything more. In our opinion the confiscation of the player's money was unjustified. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Mr. Green
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says despite following the casino's instructions, they have been trying to withdraw for nearly 3 months without success.
Conclusion
Player had to take their case to the casino's designated ADR -- MrGreen's rules -- but they did get paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Kingbillycasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Source of Wealth
Issue summary
Player feels casino requiring too much information.
Conclusion
Player paid in full.

April

Casino Status Jurisdiction PAB Type
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says casino claiming payment provider at fault for missing withdrawal.
Conclusion
Case back in progress. Player lied to us, then asked casino to close their account and delete all their data. Case... closed.
Casino Status Jurisdiction PAB Type
Casino
Redstar casino
Status
New
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player opened two PAB tickets for the same issue.
Conclusion
We have closed this second ticket
Casino Status Jurisdiction PAB Type
Casino
Mr Green
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says winnings were confiscated and the casino claims they broke Terms.
Conclusion
Player took their issue to eCogra before submitting their PAB.
Casino Status Jurisdiction PAB Type
Casino
Cashmio
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they are unable to access their account and no help has been offered.
Conclusion
The casino had changed licensing jurisdictions and the Terms changed, part of which was to now put the player in a restricted country. The player asked for compensation for their troubles but the casino was disinclined to accommodate that request. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GrandmasterJack
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player says they should not have been able to open an account as they are registered with Gamstop.
Conclusion
For GAMSTOP to properly function the player must use the same data when they register at the casino as when they registered with GAMSTOP. This player didn't, so GAMSTOP failed.
Casino Status Jurisdiction PAB Type
Casino
Dendera
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has gone back and forth on available payment options (wire-transfer/bitcoin) but so far has reduced the amount of the payout and not yet paid in any form.
Conclusion
Player did not respond to us despite multiple attempts -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Play Live Casino
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player says casino pointed to Terms and cancelled their winnings when they tried to withdraw.
Conclusion
Player has been paid in full.
Casino Status Jurisdiction PAB Type
Casino
OceanBreeze
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Source of Wealth
Issue summary
Player says they can't withdraw their winnings as their documents are not being accepted. Player also questions whether this casino should be accepting UK players as they do not appear to have an appropriate license.
Conclusion
The casino never replied to the player's complaint. A Casinomeister Warning is forthcoming. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have been waiting for 4 months for a withdrawal and have spent an enormous amount of time on the phone and sending emails.
Conclusion
Player stopped responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Betzest
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they've been trying to submit a withdrawal request for 3 days but only receives an error message and the casino has become unresponsive.
Conclusion
Casino reports case resolved; player unresponsive.
Casino Status Jurisdiction PAB Type
Casino
Omnislots
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player claims that despite having documents verified, there has been a series of difficulties in receiving their withdrawals (still not received) and now they cannot log in to their account and the casino has stopped responding.
Conclusion
Casino claims to be licensed in Curacao under 8048/JAZ but is not displaying the proper credentials. So far they have not responded to the player's case. Casino will not respond. Case closed.
Casino Status Jurisdiction PAB Type
Casino
VoodooDreams
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they don't understand why casino isn't paying out as they've already had their documents verified.
Conclusion
Casino had already made a decision against the player, pointed them towards their ADR and refused to speak to us.
Casino Status Jurisdiction PAB Type
Casino
Zodiac Casino, etc
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Self-Exclusion
Issue summary
Player says they created duplicate accounts to get around self-exclusion and that they were only stopped when they tried to withdraw winnings.
Conclusion
Player says the issue has been resolved to their satisfaction.
Casino Status Jurisdiction PAB Type
Casino
Redstar
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
T&C Dispute
Issue summary
Player claims that despite being given "explicit permission" to open separate accounts from the same IP, it was only when the player requested a withdrawal that the casino decided they had a problem and accounts were closed.
Conclusion
Player banned for PAB fraud -- case closed.
Casino Status Jurisdiction PAB Type
Casino
ilucki
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that they have not received payment from casino and have been receiving a variety of responses in the 4 months that they have been trying to resolve the issue.
Conclusion
Casino says the player has now been paid, player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
MrGreen
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
The player says that after a large win, their account was blocked and they have been trying to to get a response from the casino regarding their withdrawal request since July 2020.
Conclusion
Casino will not discuss the player's issue so there's nothing more we can do. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Trada casino
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Player submitted this duplicate of a previous PAB, issue still not clear due to language barrier issues.
Conclusion
Player became rude and then unresponsive without clarifying the nature of the complaint. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Zigzag777
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino not paying withdrawal and help desk not helpful.
Conclusion
Casino reports player: "cancelled [their] withdrawal and spent it". Player has not responded to our repeated requests for confirmation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Trada casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says after winning a substantial amount and requesting a withdrawal, the casino first said they could only withdraw a certain amount at a time and when the player agreed to this, the casino then wiped their account completely and accused them of "abusing" their bets.
Conclusion
Turns out "abusing the bet" meant exceeding the Max Bet limit by one cent. Apparently that was enough to get the winnings voided and so forth. Casino said "sorry, can't help" so it is what it is. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says casino will only pay them a fraction of withdrawal quoting Terms which the player claims "are very shady and poorly written".
Conclusion
The player had taken "second chance spins" and assumed they did not have withdrawal limits attached. Needless to say that was a mistaken assumption and the casino's cap on winnings was justified. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casino Brango
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
OP says that they requested a withdrawal but then their winnings were deleted after "error spins".
Conclusion
A mutually satisfactory resolution was reached.
Casino Status Jurisdiction PAB Type
Casino
Jungle Spins
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player refuses to comply with SoW but feels they should be paid their withdrawals.
Conclusion
We've pointed the player to the ADR information in the Terms and that was the last we heard from them.
Casino Status Jurisdiction PAB Type
Casino
Parimatch
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Unknown
Issue summary
Due to language barrier, we were unable to understand the nature of the complaint.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
SlotsLV
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that two months after winning and requesting a withdrawal, they were locked out of their account and still haven't been paid.
Conclusion
Unfortunately, SlotsLV is in a toothless jurisdiction so the avenues of recourse are very few and far between. This is not the first case we've had with this casino and so we've posted a Casinomeister Warning.
Casino Status Jurisdiction PAB Type
Casino
bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
Issue summary
Player said they had a long-standing bet limit in place but the casino ignored it and let them exceed it.
Conclusion
It turned out the player had exceed the bet limit using a crypto-currency. The casino Terms clearly state that "due to the nature of Cryptocurrencies, deposit limits are not possible for this particular currency." Case closed.
Casino Status Jurisdiction PAB Type
Casino
N1Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player's documents were not accepted, then withdrawal requests were rejected, then player played away winnings.
Conclusion
Player admitted to playing away their balance. Their argument seems to be that the casino didn't process their documents in a reasonable time therefor the player feels the losses are the casino's fault. That's a very difficult position to argue successfully. Update: the casino will not be offering compensation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says they were unable to withdraw after using new bank-issued card and that the casino requested a particular document that their bank says doesn't exist.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
kaboo
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that despite being verified, their account was blocked without any clear reason given.
Conclusion
The casino had replied with detailed info of when they had last heard from the player and the fact that the player's balance was available for withdrawal. The player was unavailable for comment to confirm or deny this. We're assuming it was resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
Turbico
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player feels that casino only had a problem with third party deposit when they tried to withdraw.
Conclusion
Player had violated the Terms, casino returned the deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bitstarz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
According to the player: they played at casino for 30 days before discovering that US players were not accepted; when they contacted the casino to discuss the issue, their account was closed for breaking terms and a subsequent request for refund of deposit was ignored.
Conclusion
As it happens the player had been at this casino for some time, usually playing by VPN. It was only after a period of losses that they stopped VPNing, played for a bit, then claimed back all their previous losses. Case dismissed.

May

Casino Status Jurisdiction PAB Type
Casino
VegasBaby
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
After a modest deposit and win the player tried to withdraw. KYC was accepted but player was told "account is under review". Casino stopped responding.
Conclusion
Player did not respond to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Genesis Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
Issue summary
Player claims the casino's software repeatedly caused errors and stopped him from getting proper results on his bets.
Conclusion
Player did not respond to our questions about their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Inetbet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player said the casino cancelled a withdrawal request and asked the player to withdraw via a different method. Player did that, results TBD.
Conclusion
The casino explained their reasoning and the player has long since been paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
21 casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
Player says casino often tries to pay them via a previous card and that their account is now blocked.
Conclusion
This casino's Terms state that the player must follow the complaints procedure specified in their Terms. Typically if all else fails, that will mean going to their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
INetBet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
T&C Dispute
Issue summary
Player assumed that once play-through was completed they could do as they wished with their balance, says casino declined withdrawal due to bonus Terms violation.
Conclusion
The player should have read the Terms and they would have known that they were supposed to cash out in order to close off the bonus Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Royal Panda
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says casino told them twice that their payment was sent, then that it was not sent, then that it was sent. Player has yet to receive withdrawal.
Conclusion
Royal Panda is being taken over by LeoVegas so case details had to be sent to them. LV claims the player has now been paid, player did not respond to our multiple attempts to acquire confirmation.
Casino Status Jurisdiction PAB Type
Casino
betway.com
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite providing documents, their account was closed and the casino has become unresponsive.
Conclusion
Casino only allows cases to be handled by their designated ADR.
Casino Status Jurisdiction PAB Type
Casino
Locowin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they sent an email requesting that their account be closed but the casino did not. The player wants subsequent deposits returned.
Conclusion
In our opinion sending an email is not grounds to assume that action has been taken. Emails get lost. Confirmation is when the recipient says "we confirm". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Ivi Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says they have been waiting two months for their withdrawal to be paid.
Conclusion
The casino had proposed a payment plan, the player accepted, now a week later and still no payments received. It took a while, but the player confirms they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Betpat Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
Issue summary
Player says casino has confiscated their winnings claiming Terms violation.
Conclusion
Player became unresponsive; case closed.
Casino Status Jurisdiction PAB Type
Casino
dafabet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player had been allowed to play from a restricted country, had been told they'd receive a full refund. That refund hasn't been processed.
Conclusion
Player decided to take the issue elsewhere. Case closed.
Casino Status Jurisdiction PAB Type
Casino
CASINOIN
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Source of Wealth
Issue summary
Player says casino promised SoW verification would take 5 days but that 10 have passed and no word yet.
Conclusion
Player has ignored the rules = PAB closed.
Casino Status Jurisdiction PAB Type
Casino
rocketpot.io
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says casino has told them they must turn over previous, unrelated deposits before they can make a withdrawal.
Conclusion
Player got tired of waiting and played their balance into a large amount. However the casino never replied so it's "case closed". A Casinomeister Warning will be posted against the casino for non-cooperation on player complaints.
Casino Status Jurisdiction PAB Type
Casino
WinMonaco
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player claims that after winning, the casino closed their account.
Conclusion
Casino was unresponsive and then their website disappeared. Unfortunately, case closed.
Casino Status Jurisdiction PAB Type
Casino
Xplaybet.com
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that despite KYC approval, their account is now blocked and their winnings still unpaid after two months.
Conclusion
The casino claims they were told by the UKGC to not accept UK players and so have refund the player's deposits. The player has not responded to our requests for confirmation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they have been locked out of their account and unable to access their balance for over two weeks for "security reasons".
Conclusion
Player stopped responding to us so we had no choice but to close the case.
Casino Status Jurisdiction PAB Type
Casino
Casino Extreme
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
Issue summary
Player says casino cancelled their winnings after they asked to change their email (problems with Yahoo blocking casino-related communications) and told them this "indicated false data when registering".
Conclusion
The casino reversed itself and restored the player's winnings. The player reports payment received, case closed.
Casino Status Jurisdiction PAB Type
Casino
Wheelz
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Player feels they should have been excluded across entire casino group.
Conclusion
Malta does not require self-exclusion to extend any further than the specific casino involved; so self-exclusion at one casino does not apply to any other casinos in the same group.
Casino Status Jurisdiction PAB Type
Casino
bitcasino.io
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says he lost his account info at the casino but wants to access the account.
Conclusion
Player posted repeatedly in the forum while case was in progress. As per our clearly stated procedures: case closed.
Casino Status Jurisdiction PAB Type
Casino
slotocash
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player claims their payout has been denied and the casino is unresponsive.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
Sven-Play
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims that after bonus play their balance has been deleted and their withdrawal not paid.
Conclusion
The casino finally did come through with the max withdrawal permitted on this bonus. Player wasn't happy that most of their winnings go back to the casino but thems the breaks with max WD Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
RubySlots
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they submitted their documents and a withdrawal request three months ago; it took a month to get verified and they still have not been paid.
Conclusion
We asked the player a question; the player did not respond despite repeated attempts and waiting on our part. As per Player Arbitration Policies and Procedures, we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
funcasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
Issue summary
Player says they have not been verified despite providing a long list of documents and photos -- "it's impossible to satisfy their never ending requests".
Conclusion
The casino has explained what is required for the player to complete the SOW process and it does not seem unreasonable. Update: when asked about whether they had complied, the player stopped responding to us so we've closed the case.
Casino Status Jurisdiction PAB Type
Casino
SkolCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says that casino only had problem with joint account deposit when they tried to make a withdrawal.
Conclusion
Casino showed that the player had been paid but the player never responded to confirm. Assuming Resolved and case closed.
Casino Status Jurisdiction PAB Type
Casino
SunPlay
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says casino only asked if they were "comfortable with" their deposits after a "winning streak"; that the last withdrawal has not been paid and the casino has stopped communicating.
Conclusion
The casino insisted that the player take their issue to the designated ADR.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that after winnings mounted, the casino did not accept documents offered to verify the deposit method. They first froze and then closed their account and cancelled their winnings with no further explanation.
Conclusion
After negotiations between the casino and the player the player reported having received payment in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LunaCasino
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player feels they should be considered eligible for a refund as they were allowed to sign up and deposit despite being registered with GamStop.
Conclusion
The casino has provided evidence to show that the player used significantly different details when they registered at the casino than when they registered at Gamstop. Gamstop only works if most or all of the player's details are a match. Case closed.

June

Casino Status Jurisdiction PAB Type
Casino
Yoju casino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player has a wide array of issues "with a few online casinos".
Conclusion
OP banned for lengthy, wildly incoherent, abusive tirades on the forum. PAB closed.
Casino Status Jurisdiction PAB Type
Casino
Royal Panda
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue: player claims they had been told that SE at Royal Panda would apply to LeoVegas but they were able to register at LV and play in spite of their SE at RP. Player came forward with new evidence and the old case was re-opened here at Casinomeister.
Conclusion
The casino doesn't feel the player's new evidence warrants re-opening of the case: they are sticking with Malta's original verdict on the case. Player is welcome to appeal to Malta but our work is done: case closed, again.
Casino Status Jurisdiction PAB Type
Casino
Cobraspins
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player's complaint is that the casino has not processed their documents within 24 hours as claimed in the Terms.
Conclusion
Our advice wass to wait another 24 hours and then update us, but we never heard back. Case closed.
Casino Status Jurisdiction PAB Type
Casino
West Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player reports feeling that the casino will never pay -- after waiting a week for their withdrawal.
Conclusion
The casino says the player was paid; the player did not respond to our requests for confirmation.
Casino Status Jurisdiction PAB Type
Casino
Goodman Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino blaming payment processor for non-payment, excessive delays.
Conclusion
This casino is part of the Dama group, checking with the rep. Took 40 days but player confirms that they have been paid in full.
Casino Status Jurisdiction PAB Type
Casino
Raging Bull Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reports delays and stalling on a withdrawal of $1800. Unfortunately such problems are typical of casinos in the Virtual group, which this casino is one of.
Conclusion
On hold, player sent to the casino rep for assistance. Player has been paid in full but VIP status has not been reinstated.
Casino Status Jurisdiction PAB Type
Casino
CasinoMGA
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
Issue summary
Unknown.
Conclusion
Waiting for issue summary in English from player. Player did not return -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Silver Oak
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they've been told to "be patient" despite waiting over three months for a withdrawal -- with fees being deducted, payment failing, instructions and then a lack of communication, etc.
Conclusion
We directed the player to the casino rep and they were able to work things out. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Play Fortuna casino
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Source of Wealth
Issue summary
Player says their documents were rejected and their account was blocked.
Conclusion
Player says their account has been re-opened and their withdrawal request accepted. No response from player when asked if withdrawal received.
Casino Status Jurisdiction PAB Type
Casino
Party casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player claims that despite being registered at GAMSTOP and self-excluded at other casinos in this group, their account was not blocked.
Conclusion
This casino won't deal with 3rd party arbitration on player complaints. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Big5 Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player frustrated that it has been "almost a week" and they still have not been verified.
Conclusion
The casino paid in full, eventually. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Zodiac
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Player claims casino "chose to not honor my win" and then suspended their account.
Conclusion
It turns out the player's winnings were cancelled because their deposits never went through because there were "insufficient funds". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Viggoslots
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player reports that after withdrawal was "declined" they were told to use another option (although there isn't one) and that after this advice "chat goes dead".
Conclusion
Player reported "payment received". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Kingbilly casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player reports: "they said I did not have enough funds to continue the bet. I did deposit more money in but they just reset the game and took away my initial wager".
Conclusion
Player's deposits were refunded, case closed.
Casino Status Jurisdiction PAB Type
Casino
Captain Jack
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Source of Wealth
Issue summary
Player claims casino stalling withdrawal by asking for excessive "information".
Conclusion
After posting the PAB the player went absent and never returned to answer basic questions about their case. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Racoonvegas.com
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player's claim against casino: "since using both my bank cards to deposit, they have fraudently [sic] cleaned my bank accounts out".
Conclusion
The casino was fully and completely unresponsive. They'll be featured in an upcoming Casinomeister Warning. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casinomax
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player claims the casino cancelled their winnings (US$ 16,000) without explanation.
Conclusion
It seems the player cashed in a bonus offer at the beginning and thereby locked themselves into the bonus Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Big Dollar Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has been stalling payment for over three months.
Conclusion
This is a Rival casino with an unspecified Curacao license. In other words the OP's problem is pretty much "business as usual". Update: Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
pokerstars
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player expected to be self-excluded from all of the Sky Group's casinos but was not.
Conclusion
Player reports that the casino got back to them, accepted responsibility, and is returning the relevant deposits: case closed.
Casino Status Jurisdiction PAB Type
Casino
Jokaviproom.co
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player reports "they are trying to get me to accept a lesser amount" -- casino is offering them 50% of their withdrawal.
Conclusion
As it happened the player had won using an NDB and the withdrawal limit was $200. For reasons best known to them the casino was willing to offer the OP $5000. We advised the OP to take their generous offer and call it a day. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Planet7oz
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reports they have received no updates despite their withdrawal still "pending" after over a month.
Conclusion
Player reports they've been paid.
Casino Status Jurisdiction PAB Type
Casino
Jonny Jackpot
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says the casino has given them one "excuse" after another for a month now but still hasn't paid.
Conclusion
Player reports they are about to be paid.
Casino Status Jurisdiction PAB Type
Casino
Jackpotcity casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claims "delay in returning 2 faulty deposit transactions" and that the casino has "forcibly" closed their account.
Conclusion
This casino won't discuss player cases with anyone but their designated ADR which is eCOGRA. Player has been informed what they must now do.
Casino Status Jurisdiction PAB Type
Casino
Gslot
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player reported that their win could not be withdrawn because the casino would not transfer the winnings to their home currency.
Conclusion
The casino was able to get it resolved, case closed.
Casino Status Jurisdiction PAB Type
Casino
Red lion
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says that after requesting withdrawal of winnings, the casino first offered "excuses" for not paying and then stopped replying.
Conclusion
As has so often been the case over the past year or so with RedLion they are ignoring this player's complaint and absconding with their money. We've rogued them and posted a Casinomeister Warning against them, there's not much more we can do. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spin away casino
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
Issue summary
Player says casino claims they broke bonus terms and won't pay out their winnings. Player says they refused bonus and won using their own deposited funds.
Conclusion
The casino won't respond to this case or others like it. We'll post a Warning against them but there's not much else we can do for this player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Platinum Club VIP
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player says casino did not reply to them after they uploaded their documents.
Conclusion
Player says a threat to go to the Gambling Commission resulted in a quick resolution of the issue.
Casino Status Jurisdiction PAB Type
Casino
Pokieplace2
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says after more than three weeks, the casino has given many excuses but has not yet approved their withdrawal.
Conclusion
It took a while -- and the casino never responded to us -- but they eventually decided to pay. Player reported payment received. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casinoeuro
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino claims that self-exclusion (SE) is a site-specific issue and that SE a one of their casinos does not extend to their other casinos. Since this is a Malta-licensed casino their claim is in accordance with the licensing rules. Case closed.
Casino Status Jurisdiction PAB Type
Casino
spinaway
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says casino claimed twice that deposited funds were never received. Player's bank says the money was sent from their account.
Conclusion
The casino never responded to the player's complaint. Case closed. A Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Keepspinningme.com
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Without putting too fine a point on it the casino is removing money from the player's account without justification and offering only small bonuses as "compensation" when the player complains. The casino Support says "we are a self-regulated and licensed casino" which is casino speak for "we have no license and can do whatever we like".
Conclusion
To begin the casino said "we never received the player's deposit" but the deposit records showed they did. Then they said "we gave the player £50 but it was a bonus" but the player had evidence from Support that the £50 was cash because of an apparent delay in the deposit process. The casino stopped responding. That's "case closed" but a Casinomeister Warning will be posted to alert players to this casino's miscreant behaviour.
Casino Status Jurisdiction PAB Type
Casino
CaptainJack
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says the casino "wrongfully denied and confiscated the monies associated with 3 withdrawal requests".
Conclusion
The casino rep and the player were able to get the problem resolved, player reported "payments received". Case closed.
Casino Status Jurisdiction PAB Type
Casino
playojo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says casino claims the withdrawal has been paid and received -- player says it hasn't.
Conclusion
The casino had confirmation from the bank that the payments had been received. The player responded with accusations regarding the (improbable) fellation of a casino. Player banned, case closed.
Casino Status Jurisdiction PAB Type
Casino
HelloCasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Despite following the casino's instructions to switch to a different withdrawal method, the player still hasn't been paid.
Conclusion
Casino says the player has now been paid; player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
Casimba
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player believes the casino routinely cheats players by manipulating the software to be non-responsive when play results are to be shown.
Conclusion
Player reports having being paid in full. Case closed.

July

Casino Status Jurisdiction PAB Type
Casino
Virgin games
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Player claims that despite previous self-exclusion and being registered with GAMSTOP they were allowed to sign up and make deposits.
Conclusion
After a lot of faffing about the casino asked for the player to submit a written statement + current photo with Driver's License authorizing us to discuss the case. The player did so and the casino said "we haven't received anything". I sent them a PDF of the player's email to them and the casino came back and said "player must follow the procedure specified in the Terms", in other words "go to the designated ADR". Thanks for nothing guys! Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
A PAB submitted by a forum member on behalf of his brother who apparently couldn't wait 15 minutes for the casino to process his withdrawal so he reversed it, blew it, and now wants his money back.
Conclusion
The very definition of "frivolous and vexatious", and closed -- per the PAB rules -- for exactly that reason.
Casino Status Jurisdiction PAB Type
Casino
BWIN
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
Issue summary
After attempting to withdraw the OP says their account was frozen and that the casino was investigating the game. This happened over 18 months ago.
Conclusion
Issue is too old and thus beyond the scope of the PAB process, case closed.
Casino Status Jurisdiction PAB Type
Casino
All Right Casino
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Other
Issue summary
Player says they have had their withdrawal requests denied 5 times in the last week, they are now blocked from making any more attempts and that the casino is investigating their gaming activities.
Conclusion
The casino refused to discuss the player's complaint, no reason given. Case closed and a Casinomeister Warning against them will be posted.
Casino Status Jurisdiction PAB Type
Casino
Bonusboss
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that after winning and submitting documents, the casino has not paid and is unresponsive to communication attempts.
Conclusion
The casino people never replied or even acknowledged the player's issue: case closed but a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Jet10
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says that after winning, the casino accused them of cheating, closed their account and refunded their deposit.
Conclusion
Casino was eventually persuaded to pay in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Lucky creek casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been unable to contact the casino after requesting withdrawal a week previous.
Conclusion
The casino has been totally unresponsive. Case closed and a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
casino adrenaline
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player says their withdrawal request was denied and they were accused of breaking terms.
Conclusion
Turns out the casino had previously offered the player a settlement and the player took it. Sorry but once you accept a settlement offer the problem is considered resolved. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Dunder
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player's says their ID type is not accepted for verification, that they do not posses the types of documents that are accepted and that if this had been made clear at the beginning they would not have opened an account.
Conclusion
The casino said they'd reviewed the case and decided to reverse their previous decision and pay the player. Player was AWOL and did not confirm this. We're assuming they were paid as stated by the casino. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Boo Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
T&C Dispute
Issue summary
Player admits breaking Terms by playing a bonus-excluded game -- but feels this isn't fair and that the casino should have stopped them.
Conclusion
The player is at fault here, case closed.
Casino Status Jurisdiction PAB Type
Casino
888starz.bet (old 888win.bet)
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player believes a non-paying casino has popped up again with a slightly different moniker and was hoping to revive a two-year-old case.
Conclusion
The original case is too old to expect any good results here but at least we can give it a shot. Player hasn't responded to our request for supporting evidence, this is going nowhere until they do. Player still not responding to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Sloto Cash Caino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Players says that KYC taken nearly two weeks, that the casino has not accepted documents that other casinos have and that they've now become unresponsive.
Conclusion
Casino claims player was subsequently paid. Player did not respond to our repeated requests for confirmation.
Casino Status Jurisdiction PAB Type
Casino
BillionVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that despite their account being verified, they have been waiting over a month for their withdrawal while the casino has become unresponsive.
Conclusion
The casino claims they've sent the player the withdrawal but can't trace it. Their recommendation to the player was to chargeback but the bank denied it. The casino had no further comment on the subject which was pretty lame. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Goldenline Casino
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Self-Exclusion
Issue summary
Player says their request to be self-excluded across the Mirage Group was confirmed but the exclusion was not applied to all their casinos.
Conclusion
The casino appears to have closed. The parent company tried to claim that the player had intentionally tried to circumvent their self-exclusion system by using a capital letter in their email address but we argued that there was no evidence to prove that. Eventually the company paid the player in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spinia
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says all their documentation for an AML check has been rejected and now the casino has become unresponsive.
Conclusion
Case _was_ in progress but the player became unresponsive and weeks have passed, case closed.
Casino Status Jurisdiction PAB Type
Casino
Betworld
Status
Resolved
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Non-payment
Issue summary
Player says they have attempted to withdraw 7 times but the money is just returned to their casino account.
Conclusion
Between our efforts and the player requesting his payment 50+ times he was eventually paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Las Vegas USA
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Complaint regarding non-payment of winnings.
Conclusion
Player reports that the casino paid in full, case closed.
Casino Status Jurisdiction PAB Type
Casino
Europa Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player claims they have not been paid their withdrawal.
Conclusion
At first the casino insisted the player would have to go through their internal complaints resolution process. When the player showed evidence that that had already been done, and failed, the casino then refused to discuss the player's complaint claiming that "regulatory obligations" prohibited them from doing so. When asked to show which regulatory obligations those were they did not respond and the discussion ended there. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betsafe
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player's says their account is locked and they are still waiting for verification after a week and a half.
Conclusion
Day after submitting this PAB, the player started a forum thread about their issue and posted repeatedly, ignoring PAB procedures. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Wazamba
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that after requesting a withdrawal of winnings, the casino accused them of having more than one account and refused to pay.
Conclusion
Player freely admits that he and a friend both accessed the casino from his home during a visit. As it happens they did so multiple times. The casino is well within its rights to enforce the Terms here, and so they have. Case closed.
Casino Status Jurisdiction PAB Type
Casino
trueflip
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player says that after requesting a withdrawal, the casino did not allow them to submit documents proving their residency but immediately accused them of breaking terms and offered them their deposit back.
Conclusion
The casino eventually reversed itself and restored the player's winnings on the condition that once withdrawn the player's account at the casino would be closed. The player reported the money successfully withdrawn. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Mr Vegas
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino people won't discuss the player's case with us, this leaves the player with no choice but to pursue the casino as described in the Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player has been going through the SoW procedures for over three weeks.
Conclusion
Player's SoW process has been completed and they have received their withdrawal: case resolved and closed.

August

Casino Status Jurisdiction PAB Type
Casino
Jupiter Club
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player says their deposit was never acknowledged and that the casino became unresponsive when presented with proof of it.
Conclusion
The casino neither acknowledged nor replied to the player's issue. Case closed but a Casinomeister Warning will be posted against the casino for being non-responsive to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Refuelcasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that casino claims payment has been made but that they have not received it.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted to warn players that this casino is ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
rolletto
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
The player was not available to provide some necessary documentation, case closed.
Casino Status Jurisdiction PAB Type
Casino
[email protected]
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player feels casino's document requests are becoming excessive and may never end.
Conclusion
Player refused -- "out of principle" -- to provide a bank statement per the casino's specifications, case closed.
Casino Status Jurisdiction PAB Type
Casino
Casino Tropez
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player submitted an issue for a friend.
Conclusion
We have explained that we don't deal with third parties; so the friend will have to register and submit their complaint themselves.
Casino Status Jurisdiction PAB Type
Casino
Cherry fiesta.com
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino "won't pay".
Conclusion
The casino is listed a "Rogue" here at Casinomeister. That said we pursued the issue and soon after the player reported they were paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casino Friday
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
KYC
Issue summary
Player says winnings were cancelled by casino. The reason they gave was that the player's documents had been "altered". Player refutes this.
Conclusion
The casino provided good evidence of their claims against the player, case closed and player booted from Casinomeister for PAB fraud.
Casino Status Jurisdiction PAB Type
Casino
Wink.org
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
This casino is unlicensed and unregulated and are therefor under no obligation to honour a player's self-exclusion requests. They've said they don't and that's pretty much the end of it. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Las Vegas USA
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after paying a quarter of withdrawal, the casino has cancelled the remaining amount and banned the player.
Conclusion
Player had a history of being abusive to the casino support staff. Casino was adamant that they were justified in their actions.
Casino Status Jurisdiction PAB Type
Casino
Locowin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says the casino cancelled withdrawal and voided winnings claiming a breach of Terms.
Conclusion
No response from the casino. A Casinomeister Warning will be posted against the casino for being non-responsive to player complaints. Case closed.
Casino Status Jurisdiction PAB Type
Casino
TrueFlip
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says they were given a three different reasons why their balance was deleted.
Conclusion
Player started spamming the forum membership via PMs, booted off the site and case dismissed.
Casino Status Jurisdiction PAB Type
Casino
Stake
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player feels the games are "rigged".
Conclusion
Games verification and fairness is beyond the scope of our Player Arbitration service.
Casino Status Jurisdiction PAB Type
Casino
Avant garde
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino has refused to pay their withdrawal and has told them to take it up with their account manager -- but won't tell them who that is.
Conclusion
The casino didn't respond to us directly but after a number of prods they did contact the player to say that payment was in progress. Unfortunately the player never returned to confirm that: case closed, assuming resolved.
Casino Status Jurisdiction PAB Type
Casino
Big Dollar Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says casino claims their deposit has "failed" although the money is gone from their end. Player is also unable to withdraw.
Conclusion
Casino never bothered to respond to the player's complaint, same MO as other cases against them recently. A Casinomeister Warning against them will be published but here it's case closed.
Casino Status Jurisdiction PAB Type
Casino
slots of vegas
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says they were locked out of their account after requesting a withdrawal and that casino has been unresponsive.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Springbok Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player says casino voided their winnings for a Terms violation. Player disagrees with their reading of Terms.
Conclusion
Player did not respond -- case closed. Player requested we re-open, we did. Player failed to respond to us again. Case permanently closed.
Casino Status Jurisdiction PAB Type
Casino
BK8
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player states they have "experienced several unethical practices" at this casino: from being "kicked out of the game" while "on a winning streak", to unconfirmed bets to "phantom bets".
Conclusion
Player has decided to end the case. We will be posting a warning.
Casino Status Jurisdiction PAB Type
Casino
Slotsheaven
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says they have been trying to withdraw their balance since 2019.
Conclusion
The casino gave us no response but the player was promptly paid so ... happy days! Case closed.
Casino Status Jurisdiction PAB Type
Casino
Americas Cardroom
Status
Closed
Jurisdiction
Costa Rica
PAB Type
Non-payment
Issue summary
After winning and attempting to withdraw, the player received a "Access Denied" notification and the casino has not responded to them.
Conclusion
The player did not respond to basic questions regarding their case, case closed.

September

Casino Status Jurisdiction PAB Type
Casino
Captain Jack
Status
Resolved
Jurisdiction
To Be Determined
PAB Type
Non-payment
Issue summary
Player says they've been waiting 6 months for an installment of their winnings and all their messages have had no result.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Yoju casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Apparently the player's lawyer has contacted us with an extensive list of complaints against this casino, claimed court papers had been filed.
Conclusion
Turns out the court papers had not been filed. We advised that their client(s) should contact us directly and we'd be happy to proceed.
Casino Status Jurisdiction PAB Type
Casino
Betsafe
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
Issue summary
Player says casino cancelled winnings and left them with their initial deposit citing Terms violations.
Conclusion
The casino showed that they had ample evidence to support their actions against this player. Furthermore they had refunded the player's recent deposits and those were withdrawn by the player. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Ocean Drive Casino
Status
Closed
Jurisdiction
N/A - Site Closed
PAB Type
Non-payment
Issue summary
Player's withdrawal dated May 09 had not arrived but the casino claims it was sent. The casino people have since stopped responding.
Conclusion
The casino website seems dead, only a generic page from the host saying "Website Disabled" showing. We've tried several times to get a response but nothing is happening. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Luckyvip
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
Issue summary
Player says they were offered a small bonus with their deposit, they accepted, won -- and then their winnings were confiscated for a breach of Terms. Player says there was no indication of any Terms at the time and they cannot find any listed on the casino site.
Conclusion
The casino did not respond so the player took their issue to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betpat
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that despite their account being verified, the casino has not paid withdrawal and has become unresponsive.
Conclusion
Player has been paid.
Casino Status Jurisdiction PAB Type
Casino
BGO
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The casino showed that the player had evaded Gamstop -- intentionally or otherwise -- and thus the self-exclusion procedures had failed. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Vulcan Vegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
T&C Dispute
Issue summary
Player says casino has accused them of having multiple accounts. Player claims they are a victim of fraud, that they know nothing about the second account and that the casino is using it as an excuse not to pay them their winnings.
Conclusion
Casino provided good evidence of multiple account fraud. Case closed and player bootified from Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
Vulcan Vegas
Status
New
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
Issue summary
Posted in Polish but an English version was submitted at the same time.
Conclusion
Duplicate submission, case closed.
Casino Status Jurisdiction PAB Type
Casino
CometRoom
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says casino refuses to pay winnings or refund deposit and when asked for ADR/license info, the response was "they don't have that info with them".
Conclusion
Player unresponsive, case closed.
Casino Status Jurisdiction PAB Type
Casino
Lilibet
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player says that the casino accused them of breaking bonus Terms and confiscated all funds except their deposit.
Conclusion
The casino says they sent the payment but the player stopped responding to our questions and went AWOL. That's case closed.
Casino Status Jurisdiction PAB Type
Casino
YakoCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player claimed to have self-excluded from one casino in this group and complained of being allowed to play at another of their casinos.
Conclusion
The casino people showed that the player had never self-excluded, they had only closed an account. Also, MGA casinos are not required to apply self-exclusion ACROSS a casino group. That has never been a requirement under MGA licensing.
Casino Status Jurisdiction PAB Type
Casino
Rollbit
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
Issue summary
Self-exclusion: the player had asked the casino to be excluded from the casino but claims the casino accepted deposits from them the same day and several days later.
Conclusion
The casino stepped up, admitted they'd bungled the player's SE request and returned the player's deposits. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Highway Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
TBD
Issue summary
So far the player has only asked if we know this casino. A withdrawal is taking overly long and they are getting concerned.
Conclusion
We never did hear back from the player, case closed.
Casino Status Jurisdiction PAB Type
Casino
Planet7
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
A typical slow-pay/no-pay problem with a Virtual Group casino.
Conclusion
Player has been paid in full.
Casino Status Jurisdiction PAB Type
Casino
LEOVEGAS GAMING PLC
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they registered and were verified, won and tried to withdraw but the casino confiscated their balance and closed their account.
Conclusion
The casino says payment by bank transfer is in progress, waiting for confirmation of payment received by the player: case in progress.
Casino Status Jurisdiction PAB Type
Casino
Evobet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
Player says that casino cancelled their withdrawal and winnings accusing them of "Collusion, Cheating, Fraud and Criminal Activity".
Conclusion
Player decided to take their complaint to the casino's designated ADR. That's "case closed" here at Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
SonOfSlots.com
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they did not receive one of the withdrawals marked as "complete".
Conclusion
The player took their issue directly to the MGA, case closed.
Casino Status Jurisdiction PAB Type
Casino
BetDukes
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player made a series of deposits and withdrawals, then was asked to submit documents and their account was verified. Afterwards, they made a withdrawal request that has now been "pending" for 11+ days.
Conclusion
Player did not respond to us so as per PAB rules, we have closed the case.
Casino Status Jurisdiction PAB Type
Casino
1XBet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
KYC
Issue summary
Player says they deposited almost a month ago but still can't play or be refunded the deposit as they are in document verification limbo.
Conclusion
The casino says that the player has to follow a specific procedure to properly submit their KYC documents and have given in instructions that we've passed on to the player. Player did not respond to us despite repeated attempts -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Jackwin
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
Issue summary
Player made deposits from a joint account; casino will not pay withdrawal.
Conclusion
Player has raised their case with the UKGC which supersedes anything we might say or do: case closed.
Casino Status Jurisdiction PAB Type
Casino
Redstag Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
KYC
Issue summary
Player feels casino's rejection of their documentation is unfair.
Conclusion
The casino did not respond to the player's issue. Case closed. A Casinomeister Warning will be posted to alert other players to Redstag's non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Casino360
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
Issue summary
Player says that after their account was verified, the casino then said they'd been linked to another account and asked questions about it. The player said they had no idea what that was about and that the casino had subsequently become unresponsive.
Conclusion
The casino neither acknowledged nor replied to the player's issue. Case closed but a Casinomeister Warning will be posted against Casino360 for being non-responsive to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Dendera Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over two weeks for their withdrawal.
Conclusion
The casino ignored us and kept telling the player that payment(s) had been sent but wouldn't provide any proof. Case closed and a Casinomeister Warning will be posted.
Casino Status Jurisdiction PAB Type
Casino
Intertops
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Player says casino has attempted to apply a rule retroactively in order to void all their winnings -- and then became unresponsive.
Conclusion
The player's balance has been returned and they have been paid their withdrawal.
Casino Status Jurisdiction PAB Type
Casino
LordPing
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says casino refused to pay winnings and offered to return deposit -- then became unresponsive.
Conclusion
Casino has replied to say the player had an active bonus in place, the player disputes this and provided evidence to support their case which we forwarded on to the casino. The casino suddenly stopped responding and there's been only silence since. Case closed but a Warning will be posted against the casino their gross mishandling of player complaints.
Casino Status Jurisdiction PAB Type
Casino
Barbados Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player reports the casino closed their account -- and thereby denied access to the balance -- claiming "responsible gambling concerns" which the player denies were justified.
Conclusion
No response from the casino, case closed. A Casinomeister Warning will be posted against the casino for being non-responsive to player complaints. Ironically, the player became unresponsive to us when asked for further information.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they were locked out of their account for using "bad words" in the chat.
Conclusion
Player did not respond to basic questions regarding their case, case closed.

October

Casino Status Jurisdiction PAB Type
Casino
32red
Status
Closed
Jurisdiction
Gibraltar Licensing Authority
PAB Type
Other
Issue summary
Player claims an offer was unavailable so they requested their account be closed; they subsequently lost money and would now like it returned as their account wasn't closed when they asked it to be.
Conclusion
The casino said they require the player to take their issue to the designated ADR. That's the end of the road for us on this, so case closed.
Casino Status Jurisdiction PAB Type
Casino
Eucasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says when signing up they accidentally chose the wrong country and could not get help correcting the issue; that their account was then verified but they are now having trouble withdrawing.
Conclusion
Player did not respond to basic questions about the case, case closed.
Casino Status Jurisdiction PAB Type
Casino
videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says their withdrawal was returned to their balance and are unable to provide a required document. They also say they have refused to do a SoW.
Conclusion
Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
Issue summary
Player says that despite being told their account was verified, their payout has been delayed and they were subsequently told their were or weren't verified by different agents.
Conclusion
It took a while but the casino people got the problem cleared up and recent withdrawals went through. Player confirms money received, case closed.
Casino Status Jurisdiction PAB Type
Casino
Jackpot city casino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Casino is denying a jackpot payment because of a shared account whereas previously they'd had no problem with it.
Conclusion
The casino's position was firm so the player was advised to take their issue to the casino's licensing body -- the Kahnawake Gaming Commission -- for further attention. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Vesper
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
Issue summary
Player says that despite having a verified account and receiving the majority of their withdrawal, they have been waiting 8 months for the remainder and contact with the casino has proved fruitless.
Conclusion
The casino never replied to the player's issue, case closed. A Casinomeister Warning will be posted to alert players to this casino's non-responsiveness to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Mr. Vegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Self-exclusion issue.
Conclusion
The player had wanted a self-exclusion request to apply to all casinos in the Videoslots group. Unfortunately Malta has no such requirement so the player's SE only applied to the one casino, not MrVegas. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Yoju casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Player stopped responding to us, so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
TwinCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite being approved, latest payment is taking longer than usual.
Conclusion
Less than 24 hours later the player came back and told us they'd played their balance away. Case closed.
Casino Status Jurisdiction PAB Type
Casino
spinit casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says that despite their account being verified and having made previous withdrawals, the casino has been asking for documents again and claims their account is verified for deposits but not withdrawals.
Conclusion
Player stopped responding. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Bet N' Spin
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
Issue summary
Player says they were offered a welcome bonus and then sent an email saying they had breached Terms.
Conclusion
Casino says the player's deposit has been returned and that they have withdrawn it. Player did not respond to our request for confirmation.
Casino Status Jurisdiction PAB Type
Casino
JoyCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
Issue summary
Player claims that the casino has failed in their "player care responsibilities".
Conclusion
The player refused to accept the fact that because this casino is licensed in Curacao there are no practical "player care responsibilities" in place. This degenerated into accusations that we were lying and colluding with the casino against the player. That's "case closed" and "happy trails" to the player.
Casino Status Jurisdiction PAB Type
Casino
Mrsloty casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over 5 weeks for payment and has been advised by the casino: "to be patient [...] they are busy".
Conclusion
Player did not respond to us so we have closed this case.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
The player's complaint is not 100% clear but it appears they are saying that the casino is stalling on withdrawals.
Conclusion
Casino said they were happy to pay out the player's balance but wanted some of the account information to be confirmed. The player never returned to respond so we're assuming they got it settled. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Pokerstars
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that since winning, they have been unable to withdraw or the withdrawal payments have been slow and that now they are locked out of their account and the casino has become unresponsive.
Conclusion
When we first approached the casino they said they couldn't discuss the case "because of data protection laws." When we pointed out that that was complete rubbish they said the player was welcome to take their complaint to their licensing body, the MGA. That's the end of the road for us on this one, case closed.
Casino Status Jurisdiction PAB Type
Casino
Planet 7
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting over 2 months for payment.
Conclusion
Before the player disappeared they mentioned that payments were being received, we assume that went well given that we haven't heard otherwise. Case closed.
Casino Status Jurisdiction PAB Type
Casino
10bet
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says their winnings have been voided by the casino for using another person's card to deposit.
Conclusion
The casino provided good evidence of their claims that the player was acting on behalf of someone else and that the two were colluding to defraud the casino. We recommend the "player" be given the Academy Award for "Worst Attempt at Shysterism, Ever". Case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have been "trying to recover denied payments" for 8 months.
Conclusion
The player failed to inform us that the case was over 12 months old AND had already been ruled on by the casino's designated ADR: case closed.
Casino Status Jurisdiction PAB Type
Casino
Rizk
Status
New
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
LIVECASINO
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
The player says that despite their account being verified, they have not been paid in 5 days and that "the payments are closed on my account".
Conclusion
The casino has responded to say that a security review was required in this player's case but that has concluded and the player's account and balance has been fully restored. The player did not return to confirm, we're assuming case resolved.
Casino Status Jurisdiction PAB Type
Casino
Fransherbe
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they had already been approved and had received payments when the casino refused to payout the rest of their withdrawals to the same bank account.
Conclusion
The case has already been reviewed and ruled on by the casino's designated ADR, twice. Per the PAB Rules that's "case closed" here at Casinomeister.
Casino Status Jurisdiction PAB Type
Casino
Maximalwins Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they have been waiting 4 months for a withdrawal and that after contacting them repeatedly in the last month they were told the money would be with them "shortly" -- but they have still not been paid. Casino is claiming to hold a Curacao sub-license from a non-existent Master License, and no license verification links are given.
Conclusion
Absolutely zero response from the casino, didn't even acknowledge receipt of the player's issue. Case closed and a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Maneki
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they have been trying (unsuccessfully) to withdraw for the past three weeks.
Conclusion
Casino said they'd made arrangements to pay the player but the player has stopped responding to us, so we'll assume this resolved and it's case closed.
Casino Status Jurisdiction PAB Type
Casino
bettson.com
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player is concerned that their winnings -- a significant amount -- are being paid out too slow.
Conclusion
It turned out there had been an error at the payment processor which caused the payment to be refused by the player's bank. The casino immediately took steps to resolve that and the player has since confirmed payment received. Case is resolved and closed.
Casino Status Jurisdiction PAB Type
Casino
DuelCash
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
T&C Dispute
Issue summary
Seems the player was kicked off the site, reason given was apparently that his score was too high and the site assumed he was cheating.
Conclusion
DuelCash did not respond in any way to the player's complaint. Case closed, but a Casinomeister Warning will be posted against DuelCash for being non-responsive to player complaints.
Casino Status Jurisdiction PAB Type
Casino
Slotsnbets
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player says casino claims "problems with the payment provider" and is not providing a time frame for payment.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino Status Jurisdiction PAB Type
Casino
Sports and Casino
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
Player's complaint was that the site wasn't paying out within the advertised time period (48 hours).
Conclusion
Experience has shown that there can be any number of reasons for this and it's proven unproductive and time-consuming to chase these minor issues. Player was encouraged to come back to us if the problem turned into a non-payment issue. Player reports they have been paid.
Casino Status Jurisdiction PAB Type
Casino
Arlekin Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
Issue summary
Player claims that the casino changed their Terms in medias res and incorrectly capped their bonus winnings confiscating the balance.
Conclusion
Player stopped responding to us, so we've had to close the case.
Casino Status Jurisdiction PAB Type
Casino
Big Ben Slots
Status
Closed
Jurisdiction
PAB Type
Unknown
Issue summary
Incomplete.
Conclusion
Waiting to hear back from the player. Update: player unresponsive -- case closed.

November

Casino Status Jurisdiction PAB Type
Casino
Bitcoincasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says they were allowed to deposit repeatedly at this casino but when they tried to withdraw, they were told they were playing from a restricted country.
Conclusion
Turns out the player's case had already been ruled on at ThePogg and as per our PAB Terms we're not going to redo a case that's already been done by a trusted colleague and professional. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Tropez Casino
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Beyond Our Scope
Issue summary
Player says they are uncomfortable sending "pic of myself holding drivers license" to casino in order to get withdrawal.
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Play Fortuna
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says that despite being fully verified, the casino is not allowing them to withdraw and is "auditing" them.
Conclusion
Casino eventually finished their "audit" and re-opened the player's account. Player withdrew their balance. Case closed.
Casino Status Jurisdiction PAB Type
Casino
LeoVegas
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that the casino closed their account last year for "integrity considerations" and ever since has been claiming to be "working on it".
Conclusion
The casino has been responsive but is so far unable to provide any details on the case, case in progress.
Casino Status Jurisdiction PAB Type
Casino
Bitcasino.io
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
Issue summary
Player says that after misplacing their login info and despite being verified by the designated 3rd party, the casino has not given them access to their account.
Conclusion
Player unresponsive -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Uptown aces
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Other
Issue summary
Player didn't like how RTG has redesigned their games and placed the Increase Wager button too close to other buttons.
Conclusion
Such matters are beyond the scope of Casinomeister's Player Arbitration process, case closed.
Casino Status Jurisdiction PAB Type
Casino
RedSpins
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
Issue summary
Player says they have submitted documents two months ago, but there is still no sign of withdrawal.
Conclusion
Casino did not respond to the player's complaint so the player took it to the designated ADR. Case closed.
Casino Status Jurisdiction PAB Type
Casino
William Hill
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player has had €60,000+ trapped in their account since the casino locked the account and has refused to communicate with the player.
Conclusion
Unfortunately William Hill is 100% non-cooperative on player complaints outside the designated ADR process. The player has no choice but to follow the Complaints procedure detailed in the Terms. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spassino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says the casino confiscated their winnings and accused them of bonus fraud.
Conclusion
Player did not respond to us -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Gioo Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they have made every effort but are unable to provide casino with one particular peice of documentation.
Conclusion
Player reported that the casino finally approved their withdrawal and they were paid in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Play at harrys
Status
Resolved
Jurisdiction
PAB Type
Other
Issue summary
Not a complaint; player merely inquiring if we have any information on the legitimacy of the casino.
Conclusion
Advice on how to spot a casino-best-avoided was given.
Casino Status Jurisdiction PAB Type
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says the casino has given multiple reasons for their payment being slow and that they now can't log in.
Conclusion
Player got themselves banned for trolling, cross-posting, etc. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite a previous smaller withdrawal, the casino has locked their account and accused them of submitting a "fake" document.
Conclusion
The casino reviewed the player's case and determined that the player's alteration of the KYC documents was not malicious. They've reopened the player's account and restored the balance. Player has confirmed.
Casino Status Jurisdiction PAB Type
Casino
Smitty1990
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player says that casino accepted deposits despite not having a UK license then closed their account saying they were playing from a banned country.
Conclusion
Casino claimed that because of "the terms and conditions we have with the player, we cannot work with any 3rd parties". Of course this is utter rubbish but if they won't talk then they won't talk. Case closed and a Casinomeister Warning will be posted against the casino for ignoring player complaints.
Casino Status Jurisdiction PAB Type
Casino
Pasino
Status
Closed
Jurisdiction
Costa Rica
PAB Type
Responsible Gambling
Issue summary
Player says the casino did not close their account despite the fact they "sent more than 100 emails". Player would now like their losses refunded.
Conclusion
The only proof the player offered of their case against the casino was a non-specific request for their account to be closed/banned from the casino. That request was posted on a weekend so it was only one working day before their request was fulfilled. We don't believe the casino was negligent. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Guts
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says two withdrawal payments were short by 25% each due to "currency rate charges".
Conclusion
The casino has provided evidence that their payment processor sent the player the full amount, no extra charges were levied. The player needs to investigate this at their end and has agreed to do so: case closed.
Casino Status Jurisdiction PAB Type
Casino
Bondibet
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says that after they won a sizeable amount, they were asked for and provided numerous documents but only received 2 payments before the casino closed their account and "sent my information to the authorities".
Conclusion
Casino specified the documents required from the player in order to proceed but the player went AWOL and never confirmed that they'd comply. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Leovegas.it
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says they re-opened their account, won a large sum and tried to withdraw it but the casino blocked their account telling them it could take up to 180 days to verify it.
Conclusion
The casino has agreed to pay the player in full although the player's account will be permanently closed. Player confirmed payment received in full. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casino Tropez
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that after winning and submitting documents, their account was closed. The casino has suggested they could withdraw if they made a further deposit with a different payment method.
Conclusion
The casino claims their jurisdiction prohibits them from discussing a player's complaint with an arbitrator of the player's choice. This is blatantly untrue but in the end it's their decision to ignore the player's wishes if they so choose. Player was directed to the casino's ADR, case closed.
Casino Status Jurisdiction PAB Type
Casino
Twin.com
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
Issue summary
Player says they do not want to supply bank statements for SoW and that casino has refused payment if they do not.
Conclusion
It took a while -- seems things are in flux at Twin these days -- but a new rep came through and the player was paid; case marked "resolved" and closed.
Casino Status Jurisdiction PAB Type
Casino
Lucky Creek
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
Issue summary
After completing KYC the player was locked out of their account with no explanation and their balance was unpaid.
Conclusion
As with other complaints about these guys over the past several months there was no reply at all from them, they're apparently ignoring it all. Not entirely unexpected from casino with an unverified Curacao license. Case closed.

December

Casino Status Jurisdiction PAB Type
Casino
Arash
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
Issue summary
The casino says the player violated bonus Terms by placing bets in excess of the max bet limit. The player argues that no Terms were violated.
Conclusion
The casino people resolved that matter, player reports having been paid. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Jupicasino.com
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player claims casino closed their account and accused them of using a VPN.
Conclusion
Minutes after submitting this PAB, the player started a thread on the forums. As this is a direct violation of our rules, we have closed this complaint.
Casino Status Jurisdiction PAB Type
Casino
1xbet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
Issue summary
Player says that despite being verified, they have been waiting nearly half a year for their withdrawal.
Conclusion
The casino reported that there was an "investigation" underway and they would inform the player of the outcome within 180 days. By the time that period had expired the player was no longer responding to our messages. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Mount gold
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player has a myriad of complaints regarding the casino but they're general "it's a crappy casino" type issues and not something specific that we can go to the casino and ask for action to be taken on. Still discussing the matter with the player.
Conclusion
The casino never responded to the player's issue. A Casinomeister Warning will be posted accordingly. Case closed.
Casino Status Jurisdiction PAB Type
Casino
zinkra
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Player says deposit was taken three times instead of once and that casino claims no knowledge of two later transactions.
Conclusion
Player says the casino resolved the matter, case closed.
Casino Status Jurisdiction PAB Type
Casino
ggbetzone
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says they have been waiting since mid-December for payment, with the casino advising patience as "it is not possible to determine how long it will take by the payment system.".
Conclusion
Player did not respond to us despite repeated attempts. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Leovegas
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they requested a withdrawal over a month ago but they still haven't been paid and receive a "different answer from each person" in chat.
Conclusion
Casino confirms that they have now been paid. Player did not respond when asked to confirm this.
Casino Status Jurisdiction PAB Type
Casino
777
Status
Closed
Jurisdiction
To Be Determined
PAB Type
Unknown
Issue summary
"500$". That was all the detail given on this player's complaint. We're trying to imagine what this could mean.
Conclusion
The truth is out there. Update: Sadly, the truth has not revealed itself to us. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spinfinity/Casinomax
Status
Resolved
Jurisdiction
PAB Type
Issue summary
Conclusion
Casino Status Jurisdiction PAB Type
Casino
Extreme/Brango
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player's complaint seems to be that they spent too much money while trying to maintain their position on some prize list and then they didn't win the prize.
Conclusion
Player failed to answer some basic questions about their case, case closed.
Casino Status Jurisdiction PAB Type
Casino
Ducky Luck
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player reports that despite being verified and waiting, the casino continued to repeat they were "about to get paid" and that when they finally became "indignant" the casino locked their account.
Conclusion
The casino never responded to the player's complaint. A Casinomeister Warning will be posted. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Casino Friday
Status
Resolved
Jurisdiction
Other
PAB Type
Non-payment
Issue summary
Player says that despite being verified and their withdrawals approved, only one out of four has been paid -- with the casino now unresponsive.
Conclusion
Player reports all withdrawals have been paid.
Casino Status Jurisdiction PAB Type
Casino
888starz
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
Issue summary
Player says that despite previous verification, when they tried to withdraw funds they were asked for more documentation and subsequently accused of fraud and their winnings voided.
Conclusion
The casino accused the player of using multiple accounts but refused to discuss the evidence they have to support this, or anything else for that matter. They terminated discussions by saying that they player can take them to court if they wish to pursue the matter. C'est la vie, case closed.
Casino Status Jurisdiction PAB Type
Casino
CasinoMax
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
Issue summary
Player claims the casino should have done more to keep them from gambling while they were drinking.
Conclusion
When the player contacted the casino they were not explicit about what the problem was nor were they clear about what they wanted the casino to do. Under such circumstances it's hard to claim that there has been a failure of Responsible Gambling practice: complaint rejected and case closed.
Casino Status Jurisdiction PAB Type
Casino
Jazz Casino
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
Issue summary
Player complained of "GIANT IRREGULARITY" in the casino's slots: "... it lets you climb up the meter you get committed. Then at the top of the meter this slot locks up and doesnt move ..."
Conclusion
As stated in the PAB Rules testing game fairness and/or the presence of "irregularities" is beyond the scope of the PAB service, case closed.
Casino Status Jurisdiction PAB Type
Casino
posh casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
Issue summary
Player says they've been waiting four months and counting for a withdrawal: it took two months for it to be approved and now they are being told "there is nothing they can do about it".
Conclusion
The casino people never bothered to reply but the player reported that they were paid in full. Case resolved.
Casino Status Jurisdiction PAB Type
Casino
Refuel Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
Issue summary
Responsible gambling issue.
Conclusion
Casino never responded. A Warning will be posted but there's nothing further we can do to help the player, case closed.
Casino Status Jurisdiction PAB Type
Casino
AllBritish Casino - FunCasino - RaceCasino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
Issue summary
Player claims their self-exclusion at AllBritish was ignored at other L&L casinos.
Conclusion
It turned out the player was using creative variations on their personal data during registration to escape detection. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Spela
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says that despite being fully verified, the casino has been "reviewing" their withdrawal request since December 4 but declines to give a reason for this. Player also says that the casino has repeatedly "escalated" the issue and promised to get back to them on Day 8 but didn't.
Conclusion
When asked for further information related to their case, the player was unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Betwinner
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that casino cancelled their 4500 winnings and left only their deposits with no reason given.
Conclusion
The casino claimed the player had multiple accounts but refused to provide supporting evidence. The only thing they had was a statement from the player that he knew another player at the casino which they claimed was sufficient to justify their actions. It is not. Given the lack of supporting evidence the casino's claims against the player cannot be taken seriously and the player's balance should be restored but the casino has rejected that request and ended the conversation. Case closed but a Casinomeister Warning will be posted against the casino.
Casino Status Jurisdiction PAB Type
Casino
BetWorld247
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
Issue summary
Player says they read the T&Cs carefully before tournament, but theat casino has now added a new rule to stop them from from withdrawing.
Conclusion
The casino says the new Terms against withdrawing _during_ the tournament were in place for the 01-08 December tournament. The player says they are not able to provide proof of their accusations. Nothing further can be done -- case closed.
Casino Status Jurisdiction PAB Type
Casino
SlottyVegas
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
Issue summary
Unclear.
Conclusion
Casino utterly unresponsive. Case closed.
Casino Status Jurisdiction PAB Type
Casino
GGbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says casino blocked their account when they tried to withdraw and accused them of having multiple accounts. Player says this is not the case.
Conclusion
Casino refused to discuss player's case and promised to contact the player directly to discuss, player never responded to confirm that had happened. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Dazard
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player's winnings were denied, casino said they'd signed up using a code they should not have had access to.
Conclusion
Player received their deposit back and is satisfied with that. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Voodoodreams
Status
Closed
Jurisdiction
Isle of Man
PAB Type
Bonus
Issue summary
Player says that casino is accusing then of breaking bonus Terms but player objects.
Conclusion
Casino will not respond -- case closed.
Casino Status Jurisdiction PAB Type
Casino
Vavada
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
Issue summary
Player says that after requesting withdrawal, the casino closed their account claiming player: "used special game strategies for illegal profit ... all my winnings will be cancelled and my deposit also will not be refunded."
Conclusion
The casino provided good evidence that advantage play had been used which, of course, is a Terms violation. Case closed.
Casino Status Jurisdiction PAB Type
Casino
Ruby Fortune
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
Issue summary
Despite being verified, the player says they have been waiting weeks for withdrawal and that the casino simply recommends "patience".
Conclusion
We pointed the player towards the regulator (Kahnawake), they submitted their case and told us: "I believe it’s going to be dealt with". We were unable to get any further updates from them but believe the case has been resolved.