21Casino Review

A Casino With Weekend Cashouts & Strong Licensing

By Casinomeister, Last updated Jan 25, 2024

Casinomeister's Verdict

21Casino was pretty decent, but they fell asleep at the wheel when it came to maintaining their Accreditation here at Casinomeister. Which is really a shame – their management put a decent effort in becoming accredited here by meeting our standards, but they were in way over their heads. They could not be bothered with monitoring our forum (one requirement) and they went into silent mode when it came to dealing with complaints.

So in March 2023, their Accreditation was revoked and their property was placed in the Grey Zone category at Casinomeister. Caveat Emptor.

Licensed in the UK and EU

7.7 Our Rating
7.7 Player Rating
21casino.com
2015
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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First Impression

From the moment we first landed at 21 Casino, it was clear that this site put a lot of care into its design.  The design of the entire website is as easy-to-use and user-friendly as possible. A well-structured website allows you to work your way around efficiently; it’s simple, yet not too simple – and offers the perfect middle ground.

Strong licenses, thousands of other game options and weekend cashouts are a couple of the site’s main highlights. In this review, we’ll show you even more aspects of the UK facing Grey Zone casino.

Pros

  • Properly licensed

  • Weekend Payouts

  • Nice lineup of games

Cons

  • Reverse time of 24 hours

  • Withdrawal limits to non-UK players

  • Only slots and live games - no poker or sports

  • They don't care about our player community nor about complaints

Bonuses and Promotions

Like most online casino sites, 21 Casino realises the importance of offering a welcome bonus to new customers. Here, you’ll find everything from great deposit bonuses to decent loyalty programs – there’s even a no-deposit bonus available to new players! In this next part of our 21 Casino review, we look at what these bonuses and promotions include.

Don’t forget to visit our Updated 21Casino Bonus and Promos Forum.

Welcome Deposit Bonus

All new players at 21 Casino are eligible to claim their main deposit bonus, and this comes in the form of a 121% matched deposit bonus up to $300. For example, if you deposit $100, the casino will add $121 to your account – bringing your total account balance up to $221!

This first deposit welcome bonus offer is pretty generous – although, like almost all casino bonuses, it does come with terms and conditions attached. The most important of these is the wagering contribution – and the wagering requirements for the casino’s first deposit bonus are 35X.

The maximum bet you’re allowed to place while playing with only bonus funds is $5, and you can only claim the welcome bonus with a minimum deposit of $10 or more. Some payment options exclusions apply, and you should always check the full terms before claiming any casino bonuses.

UK players can enjoy 121% up to £100 1st Deposit Bonus, with 35x wagering and £5 max bet.

No-Deposit Bonus & Free Spins Offers

21 Casino is one of the few online casino site to still offer a no-deposit bonus – and, for simply creating an account, they’ll reward you with 21 free spins! You can use these free spins on Play’n Go’s Book of Dead – and the free spins will be credited to your account instantly, a major plus point in our books and something likely to attract new players with ease! No bonus code is required to claim this exclusive bonus offer, although there is a max bet of $5.

VIP and Loyalty Programs

21 Casino offers a great loyalty program in addition to their main welcome casino bonus and free spins offer – and here’s what they say about it:

With 21Casino’s Royal Loyalty program, you automatically build up loyalty points for every stake you make. Redeeming your loyalty points is easy, and you may do so once you’ve accumulated 200 points – for which you receive a $1.00 bonus. The maximum you can exchange daily is 10,000 points – for which you’ll receive a $50 bonus!

It’s important to note that any money you redeem through the loyalty program is added to your account as casino bonus funds count, so they’re subject to turnover requirements. Full terms can be found from the “Promotions” tab at 21 Online Casino.

Sign up screenshots

21Casino Registration Form Step 1 Desktop Device View
21Casino Registration Form Step 2 Desktop Device View

BANKING AND PAYMENT METHODS

When writing this online casino review, 21 Casino proved to us they’re serious about offering players the best possible gaming experience. One way is by showcasing the vast selection of payment methods they offer. They let you make deposits and minimum withdrawal using a wide variety of banking options, from a bank transfer, debit and credit cards, and E-Wallets. The E-Wallets they accept include Skrill and Neteller, and they accept debit and credit cards, including VISA and MasterCard. Direct Bank Transfer payment options can be made with other payment methods, including Bank Wire, MuchBetter, Interac, Instadebit and Neosurf.

The minimum deposit for most payment methods is just $10 – although the minimum deposit for bank transfer is often higher, depending on your location.

 

Withdrawal Speed

21 Casino aims to process withdrawals in a timely fashion – although, like many online casinos, they do still allow you to reverse withdrawals provided you’re not in the UK, where operators are now banned from presenting players with that option. 21 Casino aims to process withdrawals within 48 hours, and once they’ve done so, it can take up to 5 working days for the cash funds to reach your account.

Average Based on 25 real users

REQUEST DATE
COUNTRY
BANK METHOD
REVERSE TIME
PAYOUT HRS:MIN
ID REQUIRED
WEEKEND REQUEST
AVERAGE
43:27
68:13
01 September, 2015
United States
Visa Debit
48:00
216:00
No
No
01 September, 2015
Switzerland
Neteller
9:00
9:00
No
No
01 September, 2015
United Kingdom
Neteller
72:00
72:00
No
No
01 September, 2015
Switzerland
Neteller
2:00
2:00
No
No
01 September, 2015
United States
Visa Debit
2:00
96:00
No
No

Responsible Gaming

To help make sure your gambling remains fun – and doesn’t spiral out of control – 21 Casino offers a wide variety of responsible gambling tools to help you keep things safe. For example, you can set up limits on how much you can deposit money into your account daily, weekly, or monthly. You can also set loss limits, wager limits, and, where necessary, take a time-out, closing your account for up to 30 days (or if in the UK, more than 30 days – 6 weeks, in fact.)

If you feel as though gambling is really getting out of control, you can also choose self-exclusion at 21 Online Casino. This completely prevents you from logging in or playing at the online casino for a minimum of six months and a maximum of 5 years.

Customer Support -- Live Chat

21 Casino offers a great customer support facility, and the live chat platform is available 24/7, so you can easily get in touch with customer support no matter what time of day you’re playing. The live chat agents are beneficial and friendly, and they’ll help you with everything from showing you how to play online certain games to confirming your address, creating an account, and how to sign-up from your phone.

As mentioned, the live chat facility is open 24/7, so we highly recommend using customer support. If for any reason, you can’t, then you can also reach the customer support team via email – although you may find yourself waiting up to 72 hours for a response, so always use live chat where possible.

support@21casino.com

KYC

Whether you’re playing video slots, table games, or want to sit down in the live dealer casino, there’s a good chance 21 Casino will ask you to verify your identity, something they’re required to do under the terms of their online gambling license. If this happens, it’s nothing personal – it’s something any online casino must do, and, when writing this casino review, we were pleased to learn that once you submit the required documents, 21 Casino will process your verification request within 24 hours.

Desktop and Mobile Gaming

21 Casino is a modern-looking website that’s easy-to-use, easy-to-navigate, and very user-friendly. Everything from creating a new customer account to logging into the platform has been designed to be as simple as possible. Whether you want to log in and deposit $10 or play your favourite online casino game providers, you’ll be able to do so easily and quickly, thanks to the well-made and user-friendly platform.

21 Casino also has a mobile casino, and this allows you to enjoy playing your favourite game and fair play at the live casino from your mobile device without compromising on security. The online mobile casino is accessed by heading to 21 Casino through your mobile device’s internet browser,. You’ll then be automatically redirected to the phone-optimized version of the site. The security at both the desktop and phone casino is solid – and you can make a withdrawal, top up your funds and even change your deposit limits – so it’s really robust and well thought out!

Brand games

Providers

There’s quite an excellent selection of  casino games, game makers and software providers, like 1×2 Gaming, 2 By 2, Big Time Gaming, Microgaming, NetEnt, Blueprint gaming, Merkur, Amaya, NYX, Red Tiger, Play n’GO, Aristocrat, Evolution gaming, Foxium, Games Warehouse, Elk Studios, Genesis gaming, Leander, Dice Lab, Lightning Box, Stake Logic, Scientific Games, Cayetano, Felt, Kalamba, Inspired Gaming, Just For The Win, Quickspin, Multicommerce, Old Skool, Push Gaming, Realistic Games, Relax, IGT, WMS, Bally, Barcrest, Spike Games, Concept Gaming, Red 7, Inspired and many more.

Slots

You’ll find a huge selection of video slots to enjoy at 21 Casino, and these progressive slots are offered by some of the world’s biggest and best software providers. Many popular slot games are to be found, with one of the most popular slots offered on the site’s software being Nolimit City’s Punk Rocker.

NetEnt’s Narcos is also proving to be a popular choice with players. As we’ve seen at many other online casinos, it’s attracting players from all over thanks to the exciting gameplay, high betting limits, and decent win-potential offering found within the bonuses and features.

Live Casino

While writing this 21 Casino review, we were pleased to see the online casinos offering a wide variety of live dealer games. These live casino games are all provided by Evolution Gaming – a true pioneer in the industry and a company that is fully licensed by the Malta Gaming Authority.

They offer live dealer games spanning a host of niches – including table games – but also gameshows and instant wins. So, whether it’s slot games, table games, live dealer games, or other games, 21 Casino will have what you’re looking to play!

For example, along with Live Roulette and Live Blackjack, 21 Casino also offers unique live dealer games like Crazy Time and Dream Catcher – and both of these games offer some massive win-potential thanks to their unique casino bonus features. The live dealer casino at 21 Casino is found under the “Live Casino” tab on the main game navigation menu.

Roulette & Blackjack

Thanks to a large number of game providers at 21 Casino, there are tons of online casino table games for you to enjoy – and when it comes to Roulette games and Blackjack, you’ll find a huge selection.

This includes all the games like European Roulette, European Roulette Gold Series, Blackjack, Roulette Nouveau, Blackjack, European Blackjack, French Roulette, Classic Blackjack Gold Series and 3D Blackjack.

Table Games and Video Poker

21 Casino also offers several other casino games within the online gambling software. For example, you’ll find popular casino games like Red Dog, Casino Hold’em, and 3D baccarat all on offer. Unlike many casinos, they welcome low-stakes players too so that you can play these poker and “other” table games at comfortable stakes for you.

21 Casino also offers a good selection of video poker machines. Their video poker machines can all be found under the “Other Games” tab. Of course, the most popular video poker machine is Jacks or Better, but you’ll also find other poker machines, including 10 Bonus Poker, Deuces Wild, and Aces and Eights.

Progressive Jackpots

When it comes to progressive jackpot games, 21 Casino offers a huge selection for you to choose from – and most of these games contain entertaining bonuses, exciting free spins rounds. Sometimes, they’re even incorporated as part of promotions at the site! (Be careful when playing jackpot slots with exclusive bonuses, however. Many times, wagering cannot be completed on progressive jackpot slots, and the number of games you can play is often limited, depending on the limits of the bonus you’ve chosen.)

Mega Moolah ISIS, the most popular jackpot game at 21 Casino, offers you the chance to win millions of dollars if you hit the main jackpot bonus round. There are also several other hit progressive jackpots games, including Worms Reloaded, Paws of Fury, The Pig Wizard and Major Millions.

About the Team and History

21 Casino was first launched back in 2015, and despite their relatively short life span, they’ve achieved quite a lot – rising to become one of the most well-known and prominent names in the iGaming industry.

21 Casino is licensed in some of the toughest jurisdictions in the world. They currently hold gaming licenses with the UK Gambling Commission, the Malta Gaming Authority and the Swedish Gambling Commission. These licenses ensure 21 Casino is operating fairly, running truly random games, and taking security seriously. The site has gone from strength to strength and recently added sports betting options at the casino website, too – something most casinos can’t boast!

Complaints and Track Record

21 Casino was an Accredited Casino here at Casinomeister, which meant they had passed a rigorous number of checks and lengthy vetting times. But unfortunately, they have new managers who just don’t give a flying rat’s ass to they are now in the Grey Zone.

One issue is that they took months to answer a complaint they was submitted to them. They also cannot bother to monitor our forum, and worst of all – it seems that lights are on and nobody’s home. What a bloody shame for a casino to go through these hoops, and the work involved on their end in order to become accredited – but they tossed all that into the bin because of laziness – or just a lackadaisical philosophy on player management.

So in March 2023, they were removed from the Accredited Casino section and are now listed here in the Grey Zone at Casinomeister.

Casino Facts

Founded2015
Accredited at CasinomeisterNope
JurisdictionsMalta Gaming Authority, Swedish Gambling Authority, UKGC
Casino representativeRepresentative for BrandersPartners brands
Affiliate program21Affiliates
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limits€25,000 weekly. No limits for the UK players
Weekend payoutsYes
Locks withdrawalsNo
English, Finnish, Hindi, Norwegian, Portuguese, Spanish
Bank Wire, Boku, Entropay, GiroPay, Interac Online, Maestro, MasterCard, Neteller, Paysafe, Pic Pay, pix, Skrill, Sofort , Trustly, UPI, Visa, Web Pay Plus
Bank Wire, Boku, Entropay, GiroPay, Interac Online, Maestro, MasterCard, Neteller, Paysafe, Skrill, Sofort , Trustly, Visa
  • Bank Wire
  • Boku
  • Entropay
  • GiroPay
  • Interac
  • OnlineMaestro
  • MasterCard
  • Neteller
  • Paysafe
  • Skrill
  • Sofort
  • Trustly
  • Visa
  • Bank Wire
  • Boku
  • Entropay
  • GiroPay
  • Interac
  • OnlineMaestro
  • MasterCard
  • Neteller
  • Paysafe
  • Skrill
  • Sofort
  • Trustly
  • Visa
  • CAD
  • Euro
  • GBP
  • KR
  • NOK
  • NZD
  • USD
  • ZAR
  • Cashout Time: 48 Hrs
  • Reverse Time: 24 Hrs
  • Weekend Cashouts: Yes
  • Payout Limits:€25,000 weekly. No limits for the UK player
  • Lock Withdrawals: No
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com

Player reviews (1)

player avatar bamberfishcake reviewed 21Casino on Sat, 4 2020

A new user of 21Casino I think the site looks good and plays well, hosting many different providers all at top level RTP, from what I saw.

Some games are bonus restricted and some offers have capped winnings but there are lots of payment methods and there is a 2 day pending for UK withdrawals that would be better lowered but my withdrawal was processed quickly after.

24 hour live chat was responsive and friendly and the Casinomeister involvement is welcome, the rep being nice and responsive.

All in all I had a good experience at 21 casino, helped with a withdrawal from the welcome bonus, and definitely a place I will play again.

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