From the Desk of Max Drayman
From a Complaints perspective Betfred these days is pretty much a big, corporate, black hole. While there have never been a lot of complaints against them they once were quite decent about dealing with stuff that came up on the forums or through our PAB service … until they weren’t. Somewhere back in the 20-teens a corporate switch got flipped and all that disappeared in a heartbeat: player issues on the forums and PABs were suddenly being ignored and within a year or so all anyone ever heard from them regarding a complaint was “follow the Terms”, for which they ended up losing their Accredited status here at Casinomeister.
Nothing has changed since then. The only response we’ve seen from Betfred — if they do respond — for a good many years now is “talk to the hand”. So it often goes with i-gaming corporations who make sufficient profits to feel they are above it all. Or, as Woo said, “ever thus for deadbeats”.
