Couldn't care less about our player community
By Casinomeister May 31, 2022
BetFred was listed in the Accredited section from September 2007 until April 2015. They are a fairly good casino with only a sporadic amount of complaints. They have had their share of headaches with some bad managerial calls, but all in all a good casino. They had a rating of 8.7 points when they were removed. They were removed from the site because they showed no interest on monitoring our forum and engaging with its membership: a requirement for Accredited Casinos.
They also feel that they have no need for Casinomeister or any of the services that we offer. Which is a shame really. It just goes to show how out of touch they are with the realm of the player – it’s all about player acquisition, nothing else.
Betfred was an outstanding casino that we would have even referred my closest friends to, but they are seriously out of touch with the player community. It’s difficult to be able to put trust into a casino that is primarily concerned with the bottom line.
They have been in business for years – and are the fourth largest bookmaker in the UK – and can offer just about any type of game that any punter could want: Casino Games, Sports, Horse Racing, Live Games, Bingo, Lotto, Poker, Mobile Games, and it goes on. Even so, there are better outfits that can offer just about the same games and platforms – Bet365 for example.
The customer support is on the ball and their payments are prompt. However, Betfred is rogue, due to issues which we’ll cover later on in this Betfred Casino review.
Well established business
Great customer service
Wide assortment of games
No reverse time
USD, GBP, Euro accepted
No manual flushing
Bad attitude towards player communities
Only concerned with profits
Bonuses and Promotions
Unfortunately, while most online casinos put a lot of emphasis on their main welcome bonus, Betfred Casino don’t – and it leaves a lot to be desired. We’ll be looking at the details of this below.At the time of writing, Betfred Casino doesn’t offer any no-deposit bonuses. If this changes, we’ll update our review of Betfred Casino accordingly.
The main welcome bonus at Betfred Casino is pretty bland, we’ve got to admit. New players who join the casino and make a deposit of $10 or more will receive a 50 free spins deposit bonus.
These 50 free spins must be used on selected games. Using the 50 free spins on selected games is pretty straightforward – and winnings from the free spins are wager-free. However, the free spins expire after 7 days, so you need to use them pretty quickly. What’s more, this offer is only available to new Betfred Casino players. If you’ve ever had an account with Betfred Casino in the past you will not be able to claim this offer.
No-Deposit & Free Spins Offers
At the time of writing, Betfred Casino doesn’t offer any no-deposit bonuses. If this changes, we’ll update our review of Betfred Casino accordingly.
VIP and Loyalty Programs
For every £1 you spend playing games at Betfred Casino, you will receive 5 loyalty points which you can accumulate and exchange for real cash. Betfred Casino calls these comp points, and the higher your VIP level, the more of these comp points you’ll earn.
BANKING AND PAYMENT METHODS
Making deposits and withdrawals at Betfred Casino is easy and simple, and Betfred Casino offers a wide variety of payment methods for you to choose from. You’ll be able to make deposits and withdrawals using all major debit and credit cards, and Betfred Casino also offers EWallets including PayPal, Skrill and Neteller.
Bank transfer is an option, although the minimum deposit is usually $100; the minimum deposit
When it comes to withdrawals, Betfred Casino does well when compared against other casinos; their withdrawal limits are very high – you will almost never run into any issues when it comes to withdrawing large amounts – and withdrawals are processed quickly.
In today’s day and age, responsible gambling has never been more important, and virtually all online gambling regulators require their licensees to offer players a wide variety of responsible gambling tools. When we were writing this casino review, we found that the site allows players to set their own limits – which means you do not have to contact the casino’s customer support team directly in order to set them up.
The casino offers a wide variety of responsible gambling tools for players to take advantage of, which includes the ability to set deposit limits, loss limits, and regular reality checks pop-up, showing you how long you’ve been playing for, and how much money you’ve won or lost.
In severe cases, players can also choose to take a time-out. This closes your account for up to a month, and is useful for those who want to take a short break from gambling.
In cases where a player feels like their gambling is out of control, the online casino also allows you to use the self-exclusion facility. This permanently blocks access to your account for between 6 months and 5 years, and will also apply to any other online casinos running on the same gambling license.
Betfred has a pretty large and detailed customer support portal, and, to give credit where credit’s due – they do a pretty good job in making sure that players are taken care of when issues do occur.
By clicking the ‘help’ button at the bottom of the site’s footer area you will find a large FAQ section which aims to answer some of the most common questions players are likely to have. Here, you’ll also find information about everything from payment methods and withdrawal limits to advice on setting up an account or resetting your password. Their customer support team is also available 24 hours a day, 7 days a week to help you out should you have any questions.
In our experience, the easiest way to contact the customer support team is to use the live chat facility. This allows you to speak with a member of the customer support team – in real time – and we found the live chat customer support team to be pretty friendly and helpful.
Betfred Casino also offers support via email and phone; however, responses to a support email can take up to 48 hours, so, if your question or query is urgent, we always recommend using the live chat facility or giving them a call for the fastest response.
In 2019, the following announcement was made by Betfred:
“Online sports betting service Betfred has signed a partnership with HooYu to leverage biometric facial recognition and other verification methods to ensure compliance with new UK Gambling Commission (UKGC) measures, SBC news reports.
As per UKGC gambling regulations, betting companies have to optimize KYC procedures and guarantee strict ID checks to ensure customer verification.
HooYu’s platform prevents fraud and financial crime by verifying user identity through a biometric selfie, digital footprints and ID document authentication. The two companies have been working together since April.
“HooYu has not only complied with all the requirements from the UKGC, they have created the best possible KYC process when customer documentation verification is required,” said David de la Yesa, director of payments and fraud at Betfred.
“HooYu Identify enables Betfred to comply with the new Gambling Commission age verification requirements whilst minimizing the impact to customer acquisition and maximizing customer sign-up,” explained David Pope, marketing director at HooYu.
UK commercial and retail bank NatWest also recently chose Hooyu’s identity verification technology for online new account opening.”
This partnership now means that – in most cases – KYC checks are completed automatically, and this is great news for players, as it means you don’t have to worry too much about waiting long periods of time for your KYC check to complete.
Website Experience and Features
Desktop and Mobile Gaming
One of the things we always look at when reviewing casinos here at Casinomeister, is how user-friendly or not the website actually is. Whilst writing this casino review, we found that while the website’s design appears a little dated at first, it works pretty well and is relatively easy-to-use, easy to navigate, and user-friendly.
One of the things that we really liked was the fact that creating an account took just a couple of seconds, and once we had confirmed our email address, we were able to login and make a deposit. At this point, you will be shown all of the available welcome bonus packages which you can claim, and on the whole, the desktop website is very decent.
The casino is fully mobile optimised and if you would like to play your favourite casino table games, slots, or live dealer games, you simply need to open your mobile device’s Internet browser and head directly to the casino.
You will then be automatically redirected to a mobile optimised version of the website. Like the main desktop website, the mobile optimised casino is very easy-to-use and easy to navigate, and there are hundreds of different games for you to enjoy.
While writing this Betfred Casino review, we were also happy to find a dedicated mobile app. This app is available on virtually all iOS and Android devices, and offers tons of games – from video poker and table games to video slots, progressive jackpot games and more – from the comfort of your mobile device.
Sports betting is, arguably, what Betfred is best-known for, and their sports betting platform is notorious in the gambling world, thanks to the wide variety of betting markets they offer along with the coverage of events.
While writing this review, Betfred showed us that their gambling operation – which all started in a shop in Salford – generally lives up to its reputation by offering low minimum stakes, few restricted countries and a wide selection of markets. The odds on offer are also usually pretty good – especially when compared against some of the other big betting sites.
Betfred is powered by Playtech – and this means almost all of the games you’ll find are from Platech. However, you will also find some games from NetEnt, Ash Gaming IGT and Geco Gaming.
When it comes to video slots you won’t be left short of choice playing at Betfred Casino. The site offers a huge choice of games, with everything from Sensible Soccer: Euro Cup, to Little Britain and Who Wants to be a Millionaire all on offer.
If you’re playing video slots at Betfred Casino with free spins, remember, only selected games – free spins bonuses – can be used, and the free spins on selected games must be used on the pre-selected games.
While writing this review of Betfred, we were saddened to see that the site hasn’t chosen Evolution Gaming as their supplier of live casino games. If you’re unfamiliar with who Evolution Gaming are, they are, by far, the market leader in the live gaming industry and they are responsible for some of the most successful, exciting and high-quality live dealer casino games in history. Instead, Betfred uses Playtech.
Generally, we’re not massive fans of Playtech – but there is a decent selection of live casino games on offer at Betfred, and the live games Betfred offers render well and look good. The time between game rounds can be quite a while, however.
Simply click the live casino tab and you will automatically be taken into the live dealer casino where you’ll notice a number of games available to you. Of course, you’ll find many classic casino table games including multiple variations of Roulette, Blackjack, and Baccarat. One of the things that immediately caught our eye was the fact that these casino table games are all available to play for a variety of betting limits.
This ensures that players on both low and high budgets can find a game and table suitable for them. Alongside a solid selection of classic table games, Playtech also provides a number of novelty and gameshow inspired live casino games which have become incredibly popular all over the world.
Table Games and Video Poker
You’ll find a wide variety of casino games and video pokies at Betfred, including the likes of European Roulette, American Roulette, French Roulette, Blackjack, European Blackjack, Professional Series Blackjack, and Double Exposure Blackjack, Casino Hold’em and Red Dog.
We do like the fact that the main welcome bonus at the casino can also be used on certain casino table games. Of course, other game restrictions apply, maximum bet limits are enforced and bonuses expire after 7 days – but, generally speaking, the game range is decent and the bonus rules are good too.
Whether you’re from the United Kingdom or elsewhere in the world, you’ll find that Betfred Casino offers a wide variety of progressive jackpot games for you to enjoy – and they also have progressive video poker and casino table games.
The progressive jackpot games Betfred offers are largely provided from Playtech – so you can expect to see plenty of Age of the Gods titles, among a few NetEnt progressives like Divine Fortune.
About the Team and History
Betfred is a fairly well-known name in the UK, with its roots going back as far as 1967. The online casino was launched in the 2000s, along with its online sportsbook, and this United Kingdom-focused online casino has become a big name among bettors thanks to its prolific sponsorship deals.
“Betfred is a bookmaker based in the United Kingdom, founded by Fred Done. It was first established as a single betting shop in Ordsall, Salford, in 1967. Its turnover in 2004 was reported to be more than £3.5 billion, having risen from £550 million in 2003 and has continued to grow to over £10 billion in 2018-2019.”
Betfred online casino may not be the biggest online casino in the world, but they’ve built a fairly large player-base – largely thanks to their sports betting facilities – and they are licensed by the United Kingdom Gambling Commission, so they are able to accept UK players.
The site – and their license from the UK Gambling Commission – is owned and operated by Petfre Gibraltar Limited, which is based in Gibraltar; a territory where they also have an online gambling license.
Complaints and Track Record
Let’s take a look at what some of our players have to say about Betfred:
“They pay OK but the interface is terrible, the account history crashes and won’t load, the transaction history wouldn’t work at all, all the loyalty is on the bloody crappy Playtech slots, no player incentives or bonuses, every week or so I would get phoned for a ‘chat’ about gambling issues and every time I had a session from a small deposit lasting say 5-8 hours I would get notified that my ‘time spent on the site had risen considerably’. The only good thing was the fact I didn’t get the SoW shite.”
“I can honestly say I’ve had no issues with Betfred always pay in 24 hours and none of the issues the OP has gone through.
To the OP we all have casinos were our RTP is rock bottom it’s knowing when to move on and stop chasing our losses mine is videoslots just move on and stop seeing shit which ain’t there.”
“Used them a few years back purely for sports and never had an issue. Decent size deposits over years and never an issue getting paid, none of the sow or kyc at all.
Within 3 working days the cash was always paid. I can’t comment on the slots/casino side as I didn’t use it for that.”
|Accredited at Casinomeister||Ex-Accredited|
|Is this casino certified at Casinomeister||Yes|
|Payout time||24 hrs|
|Reverse time||0-5 hrs|