bwin Review

One of the Biggest Casinos Around - Is Bwin Safe?

By Casinomeister Jul 31, 2021

Casinomeister's Verdict

Bwin has taken the time out to remove predatory terms from their withdrawal terms. This is excellent news since this could have been disastrous for progressive jackpot winners. It’s encouraging to see a casino do the right thing. Thanks to their fantastic selection of games, quick cashouts and great poker and sports betting facilities, Bwin Casino looks as though it could, once again, be set to become one of the top online gaming sites for players!

7.8 Our Rating
7.8 Player Rating
bwin.com
2001
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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UKGC, Malta Gaming Authority
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First Impression

When first landing on Bwin Casino we, naively assumed it was simply another “big bookmaker” site like we’re used to seeing from the likes of William Hill and Paddy Power. However, the reality is very different, and aside from the easy-to-navigate and easy-to-use website, the site offers players a superb iGaming experience, offering thousands of games, decent bonuses, and a huge selection of payment methods. Find out more in this dedicated Bwin Casino review!

Pros

  • Thousands of games

  • Tons of software providers

  • Fast cashouts

  • Strong licenses

  • Great video poker selection

  • Sports betting and poker facilities

Cons

  • In the “Grey Zone” here at Casinomeister

  • The welcome bonus isn’t overly generous

  • Poor loyalty program

Bonuses and Promotions

To write this Bwin Casino review, we made sure to pay close attention to the main welcome bonus offered, along with any other promotions – and we’ll detail our findings below:

No-Deposit & Free Spins Offers

When writing this Bwin review, we didn’t come across any no-deposit bonuses or free spins bonus codes at Bwin Casino. If this changes, we’ll update this Bwin Casino page accordingly and let you know how to claim it at the casino. Bwin Casino, however, rarely seems to offer no-deposit bonuses – so don’t expect to see any no-deposit bonuses at Bwin Casino any time soon!

VIP and Loyalty Programs

While Bwin doesn’t offer a dedicated loyalty program, they do run regular promos – and a good example of one of these includes cashback offers – worth up to 40%! You need to keep an eye on the main “Promotions” tab along with your email inbox to make sure you don’t miss out!

BANKING AND PAYMENT METHODS

Banking options and payment methods can often be an issue at online casinos – especially with restricted countries not allowed to use certain payment methods and all that hassle. Thankfully, at Bwin Casino, they offer a significant number of payment methods, so players from all countries should be able to find a suitable banking option.

At Bwin, one of the most popular methods of making deposits and withdrawals is using debit and credit cards. Bwin Casino accepts most of the world’s leading card providers, including Visa, Visa Electron, MasterCard and Maestro. With cards, you can transfer your funds instantly and also request withdrawals. Both Verified by Visa and MasterCard Secure Code are state-of-the-art security features that help prevent fraud and ensure your money is kept safe – and Bwin doesn’t charge any fees for deposits made using debit and credit cards. Deposits are credited to your account instantly, too.

Bwin Casino also offers a wide variety of E-Wallets to players – and this allows you to deposit funds and begin playing popular games instantly, as, again, deposits are credited instantly to your betting account. Popular EWallets available includes Skrill, Neteller and PayPal. What’s the minimum amount you can deposit? $10, in most cases. This minimum deposit, $10, ensures almost all players should be able to gamble responsibly, playing at a level they’re comfortable with.

Withdrawal Speed

Bwin typically processes withdrawals fairly quickly – and the only real-time when withdrawals may be delayed is when you’re withdrawing after claiming welcome bonuses (in which case some additional checks may need to be made) or when you’re a brand new customer who hasn’t verified your account yet.

Usually, withdrawals are processed within 12 hours, although non-UK players can cancel their withdrawals while remaining in a pending state. Once Bwin processes your withdrawal, it can take anywhere from a few minutes to a few business days for the money to appear in your account, depending on which banking method you chose to use.

Responsible Gaming

Quite a large part of writing this Bwin Casino review was looking at how the online casino fared in terms of responsible gambling when compared against other online casinos – and we think it’s fair to say that while there is room for improvement, Bwin Casino, on the whole, does an excellent job in keeping their players safe. When you first play at Bwin Casino, for example, you’ll be automatically prompted to set a deposit limit – and they carry a “Play Responsibly” message prominently throughout their website, as well as linking directly to several problem gambling charities and organizations, designed to give players the help and support they need should their gaming prove to be problematic.

The following excerpt from Wikipedia should tell you all you need to know about how committed Bwin is to responsible gambling:

“A dedicated Corporate Social Responsibility department of the company is in charge of social responsibility. Protection of minors, protection against manipulation of bets, and prevention of gaming addiction are key aspects of the Bwin CSR philosophy. Bwin supports research in this field in a joint project with Harvard Medical School. Bwin is co-founder of the EGBA (European Gaming and Betting Association), where it lobbies for fair competition within a regulated online gaming market. As founder and member of the ESSA (European Sports Security Association), bwin campaigns against manipulation and fraud in the fields of sports and betting.”

As a player, you’ll find yourself able to set daily, weekly or monthly deposit limits, you can set wager and loss limits, and all players can manually apply time-out and self-exclusion if they want to take a break from gaming altogether.

Customer Support

Bwin Casino has always taken a player-first approach when it comes to the day to day running of their online gambling operation, and the online casino works incredibly hard to ensure all players are taken care of when they need support. They have a friendly, responsive and helpful customer support team who are on-hand to take your questions and resolve your problems when needed – and the easiest way of contacting the customer support team is to give them a call; the phone number you need to ring varies depending on which country you’re from, but UK players, for example, can reach them on 00350 200 77761 from Monday to Sunday during 10 AM to 10 PM.

Rather astonishing, there isn’t a live chat facility at Bwin Casino – and this seems incredibly strange, especially for a casino as big – and well-known – as Bwin. The lack of a live chat facility makes us seriously question just how committed the casino is to taking player’s questions – which may seem paradoxical, given we started this subsection by singing their praises… but the lack of a live chat facility really is bizarre, and with it being so easy to set up – and such a cost-effective customer support solution for the casino – we’re baffled as to why they don’t have a live chat set up yet.

If you don’t want to give the customer support team a call – or you need help outside of the customer support team’s working hours – you can also reach the customer support team via email. However, there isn’t a dedicated email address for you to contact, and you need to head to the “Contact Us” page on their website and fill out an online contact form. A member of the customer support team will then get back to you within 24 hours.

We should also point out that if you need urgent help and support and can’t immediately get in touch with the customer support team, you can also check out the site’s detailed FAQ section. This is found in the “Help” section at Bwin Casino, and to be fair to them, it’s fairly in-depth and comprehensive. So you should be able to find answers to the most commonly asked questions, hopefully negating the need for you to have to phone or email the customer support team in the end.

KYC

New players should expect to be asked to complete a KYC (Know Your Customer) check at Bwin Casino – and this goes for all casino players from all countries, regardless of whether you’re making a minimum deposit, whether you are or aren’t claiming casino bonuses, and regardless of whether you play video slots, Roulette, Baccarat, or bet in the sportsbook. This is a legal requirement set out by their regulators, and it means that Bwin needs to be able to verify who you are, that you’re above the age of 18, and they need to know where you live.

When you’re asked to complete a KYC check, you’ll need to submit proof of your ID and Proof of Address. Once you’ve submitted the required documents, the casino will then process them – and while it can take up to 48 hours, from what we’ve seen online, it rarely takes longer than an hour or two for the casino to successfully verify player accounts.

Website Experience and Features

Desktop and Mobile Gaming

While more and more players choose to play their favourite games at mobile casino sites, few iGaming operators have truly adapted – with just a small handful offering a downloadable mobile casino app – something that many players, we find, actively go looking for when choosing a new online casino.

That makes Bwin Casino’s mobile offering all the more impressive – and their mobile app is available to download free of charge on all iOS and Android devices, allowing you to play your favourite live games, poker games, video slots – or even play in the Bwin poker facility – all from your mobile device!

In this review, Bwin showed us just how much time and effort have developed this mobile casino. There’s a huge number of real money games to play in the mobile casino – from a wide variety of software providers – and it’s open 24 hours a day, 7 days a week, so you can play, claim casino bonuses and even check your wagering requirements status of active deposit bonuses from a single click!

Plus, for players who don’t want to download the mobile app, Bwin Casino also offers a fully mobile-optimized version of their website, which can be opened and used from your mobile device’s internet browser. This site uses state-of-the-art SSL Encryption to ensure your sensitive information is safe and secure, and it’s, by far, one of the favourite things about the casino. Bwin has truly outdone themselves with mobile gaming, and we were incredibly impressed, when writing this casino review, with how versatile, robust and easy-to-use both the mobile app and mobile-optimized website were to use.

Great Sports Betting

Bwin is perhaps best known for its sports betting facilities, and it’s one of the biggest sportsbooks on the planet – attracting millions of punters every year and offering a staggering number of betting markets and events, giving even the likes of Bet365 and Betfair a good run for their money. The sports betting section at the site is under a tab called “Bwin Sports”. Bwin sports offers you the chance to bet on football, American football and Ice Hockey to Horse Racing, Greyhound Racing and Tennis.

Bwin’s sports section also offers live betting, allowing you to place in-play bets on a huge number of betting markets from all over the world. They’re known for offering some of the best odds around, and players will find that they’re able to seamlessly transfer funds from the online casino to the sportsbook at the press of a button; you do not need to create a secondary account to begin placing bets.

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Brand games

Providers

You’ll find a huge selection of game developers on offer at Bwin, including the likes of 1X2 Network, Amatic Industries, Betdigital, Big Time, Blueprint, Bwin.party, Core, Edict egaming, ELK Studios, Evolution, Eyecon, Gamevy, Greentube, IGT, Inspired, iSoftBet, IWG, Microgaming, NetEnt, NextGen, Novomatic, OpenBet, PariPlay, Play’n GO, Pragmatic Play, Realistic Games, Red Tiger, SG Digital, SG Gaming, Slingo, Thunderkick, Williams Interactive, Yggdrasil, and Nolimit City.

Slots

Writing this Bwin review, we took quite a close look at the video slots and slot machines offered at the site – and we found that the site offers a huge range of games, most of which can be played with the Bwin casino bonus – ensuring you can wager your bonus funds on games you actually like.

At the time of writing, some of the most popular video slots we found at the site included Pink Panther, Hot Gems, Great Blue, Diamond Valley, Dead or Alive II, Tiki Tumble, Lucky Halloween and Dragon’s Luck – and we really like how you can play all of the slots in demo mode before needing to commit any real money or even make your first deposit at the site! This allows players like you to try out games without having to put any of your own money up at risk!

Live Casino

Evolution Gaming is the main driving force behind Bwin’s live casino, and this is great, in our opinion, and it’s something we were happy to see when writing this Bwin review. Evolution is, by far, the clear market leader when it comes to living casino games, and they offer everything from Live Roulette and Live Dealer Blackjack to Crazy Time, Monopoly Live and Dream Catcher.

What’s more, the live casino at Bwin – and the live casino games – can be played at pretty low stakes, so you do not need to be a high-roller to start cashing in on the action!

Table Games and Video Poker

It’s important not to get video poker, and Bwin Poker confused with one another; Bwin Poker is a separate section of their website that offers online poker – cash games, tournament and Sit ‘n Go’s. On the other hand, video poker is a type of casino game – and there’s a good selection of video poker machines to play at Bwin. You’ll find Deuces Wild, Jacks or Better, Bonus 100 Poker, Bonus 100 Poker Deluxe, and Melon Madness Poker. Bwin has a great selection of video poker machines, but it’s not the same as their iTech Labs powered poker room – which, unsurprisingly, is powered by iTech Labs.

When it comes to other casino table games, you’ll find a decent selection – proving the site offers much more than just Blackjack, Roulette and live dealer games – and this includes Sic Bo, Red Dog and Oasis Poker.

Progressive Jackpots

While, in the past, Bwin was powered almost exclusively by Playtech, today, they offer games from a huge number of game developers and game studios – and, as a result of this, they’re able to offer players with a wide variety of progressive jackpot to enjoy. These jackpot games can all be found under their own dedicated tab – and some offer you the chances to win life-changing sums of money.

Microgaming’s Mega Moolah and Mega Moolah ISIS are the casino’s two most popular progressive jackpots, offering you the chance to win tens of millions of dollars from a single spin – and these games have become somewhat iconic in the iGaming industry – Mega Moolah actually holds the World Record for the biggest jackpot win in history, to date!

You’ll find a few of NetEnt’s jackpot slots on offer too, including Hall of Gods and Divine Fortune. Red Tiger Gaming’s “Daily Jackpots” can be found at Bwin as well, all of which guarantee one of the jackpots will be awarded by the end of the day; there’s a cracking selection of jackpot slots on offer at Bwin Casino, and we’re really impressed with their offering.

About the Team and History

Bwin – full name, Bwin Interactive Entertainment AG – and formally known as betandwin – is an Austrian company owned by GVC Holdings. Bwin is one of the biggest online gambling operators on the planet, boasting an employee roster of more than 1,500 and generating more than $420 million every year. The company was established way back in 1997 – although it wasn’t until 2006 that they were officially known as Bwin – and their first major claim to fame was when they had their initial public offering on the Austrian Stock Exchange back in 2000.

In the decade that followed, Bwin started setting up its operation – focusing, at first, mainly on sports betting – but later migrating into some other online gambling products, including an online casino, bingo rooms and poker games.

Bwin is known for sponsoring several football teams, poker events and other major sporting events – and they were the main sponsor for Spanish football giant Real Madrid between 2007 and 2013. They were also a premium partner of FC Bayern Munich.

The site operates in a huge number of countries, and they own several licenses. Their UK Gambling Commission license allows them to operate within the UK market – and this UK Gambling Commission license ensures they’re held to very high standards. They’re also licensed by the Kahnawake Gaming Commission and are licensed to operate in Belize, Italy, Germany, Mexico, Croatia, Austria, Canada and France.

Complaints and Track Record

Bwin was listed in the accredited section back when they were small-time – Triple-A-Casino and Betandwin. This was back in 2000/2001 – but as the years went by, they began to lose touch with our player community.

They also initiated a controversial retroactive term in their terms and conditions for their affiliates – which most considered predatory – to include our directors. So consequently, they were dropped from the site.

Additionally, they were implementing withdrawal limits to progressive payouts. They removed this rogue term in September 2016 when they switched from a Playtech powered casino to one owned by GVC. Oddly enough, it reappeared in 2017 (which caused them to be listed in the Rogue Pit) but was evidently removed in 2018. We don’t know whether it was ever enforced, but the good news is that it is no longer there. This was confirmed by their representatives.

They are now listed in the Grey Zone – they are not Accredited by Casinomeister, but we honestly don’t think players will have any issues with Bwin. Bwin is a huge company. They are well branded – you can’t watch any sports – virtually anywhere –  without seeing Bwin ads on billboards, player’s kits, or televised commercials, and their strong UK and MGA licensing ensures they’re well-regulated and held to very high operating standards.

Casino Facts

Founded2001
AccreditedNope
JurisdictionsUKGC, Malta Gaming Authority
Is this casino certifiedNo
Payout time24 hrs
Reverse time24 hrs
Payout limitsNone
Weekend payoutsNo
Locks withdrawalsNo
Bulgarian, Croatian, Czech, Danish, English, French, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Swedish, Turkish
Bank wire transfer, Entropay, Maestro, MasterCard, Paypal, Paysafe Card, Promocode, Trustly
Bank wire transfer, Entropay, Maestro, MasterCard, Paypal, Paysafe Card, Trustly
Casinomeister

Casinomeister @Casinomeister

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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophography.
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Payout limits, especially the ones applied on jackpots

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