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BWIN ¨SLOW¨ customer support

Discussion in 'Online Casinos' started by Journeyman, Mar 16, 2015.

    Mar 16, 2015
  1. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    My experience with one of the biggest brands and online casinos in the world: BWIN

    I play on bwin.es
    Was playing some blackjack for some small moneys with my girlfriend to show her the game and have some fun. With the few cents I had left in my account we made a little bit more then €10.00
    Then I wanted to change the tabletheme. Now BWIN has imo horrible laggy software with some bugs and to play further I had to refresh the screen. I couldn´t do anything anymore as it was frozen.

    I wanted to go back to European Blackjack again and to my surprise the clients said I dont have enough funds to play and I had to deposit.
    When I went to my accountoptions I could see the €10.33 is still in play but there is no way to reach that.

    Well, not that big problem at first sight. No livechat ofcourse, and I know emailsupport is slow as hell, so I gave them a call to manually release the funds for me, so my gf and I could go on have some fun.
    I called them at quite an expensive number. She couldn´t do anything but she forwarded it to the tecnical department. She couldn´t promise it was for the same day but they will try.

    I also wrote an email to be sure they handle my problem (i have had some more experiences with them).

    Next day (Friday) still the same. Money in play, not reachable. I found an email in my inbox from Bwin. Clear cookies, history and all the **** which I did. Nothing...
    Called again, but I had to understand this time that I had to be patient.
    I told them I am very patient but that in my opinion it is quite bad this can´t be solved almost instantly or at least the next day? If I put a tenner in a slot at a landbased casino, they will for sure help me out instantly. Now this is ofcourse an online casino, but it can´t be that difficult too, to send some guy to some computer to push that button for me so my money is back. Anyway, this friday they promised me next day it should be probably solved.
    Saturday... nothing
    Sunday.... nothing
    Monday..... nothing and I called again. I have to be patient. Many request at tec. department blablabla

    My guess is, they don´t have such a department and if they have nobody is there.

    Now all, don´t worry. I did have fun with my girlfriend that night, although it was not with Blackjack, but I find it a bit ridiculous from such a big name to have such poor customer support.

    Not comparable to 3Dice, Energy Casino, Quasar, LuckyRed and all accredited casinos here.

    5 days and €8.20 phonecalls to recover a tenner for fun.And still nothing...

    Bwin sucks horseballs. Only good thing is their fairly fast payouts.
     
  2. Mar 16, 2015
  3. Jakestar

    Jakestar Senior Member

    Occupation:
    Aircraft Pushback Driver
    Location:
    Australia
    This is a long shot but maybe worth a try. This being BWIN who also run PartyCasino, long shot but maybe try hopping onto partycasino and hoping onto their live chat and explain the situation to them. Maybe they can pull a few strings, but maybe of course they are two separate systems and can't. But worth a try if you have time.
     
    1 person likes this.
  4. Mar 19, 2015
  5. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    1 week further

    1 week further and BWIN still did not manage to send someone from the tecnical department to push a button so I can acces my funds again.
    When I called they told me annoyed that I have to have patience. No answer to my mails anymore.
     
  6. Mar 19, 2015
  7. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    Well If it was me id be looking at somewhere else to play. There is NO excuse for rude, slow customer service. You should try and claim the call expenses back too. Close your account and find somewhere you will get looked after better is my advice.
     
  8. Mar 19, 2015
  9. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Yes I will. Never played there a lot. What makes me mad is that a big brand like Bwin acts like this.
     
  10. Mar 19, 2015
  11. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    They have always had a somewhat arrogant approach to CS. I think it might be because they are so big that they feel like they can treat customers like this. Protest with your wallet.
     
    1 person likes this.
  12. Mar 19, 2015
  13. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    They first need to pay Christiano Ronaldos hairgel before paying you. Sorry for that!
     
    1 person likes this.
  14. Mar 19, 2015
  15. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    hahaha. i was about to post something similar. today i received another email where they apologize and ask for more patience.
     
  16. Mar 23, 2015
  17. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Almost 2 weeks further now. BWIN is not able to refund my 10 bucks yet. Their tecnical department is very busy. I received an email I still have to have some patience. Those poor workers at the tecnical department must be so busy it is impossible to find someone who can manually give me my funds back.
     
  18. Mar 23, 2015
  19. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Iam really sorry for you journeyman - hope you have learned your lesson that the big players are not necessarily the best players.
    Hope you get things sorted out quickly!
     
    1 person likes this.
  20. Mar 23, 2015
  21. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    thanks hedgehog,

    it is not that i really care about the 10 euros. they can put them in Ronaldo´s a**, but it is just really sad this big name handles small issues this bad. Most smaller casinos earn a lot more respect then this big brand.
     
    1 person likes this.
  22. Mar 25, 2015
  23. Journeyman

    Journeyman Experienced Member MM

    Occupation:
    Sleep and eat
    Location:
    Europe
    Today I received finally an email stating I received the refund.
    Logged in, withdrew to Neteller and / account.

    gg bwin.
     
    1 person likes this.

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