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Bwin doesn't want to send me my money !

Discussion in 'Sportsbook Complaints' started by benj227, Sep 11, 2012.

    Sep 11, 2012
  1. benj227

    benj227 Dormant account

    Occupation:
    Student
    Location:
    Switzerland
    Hi all,

    I made ​​a mistake several years ago, as I was a teenagers, 16-17 years old, in quests for new experiences I subscribe to bwin with a false date of birth.
    I put 35 euros, I lost, the case is closed.

    However, 1 month ago I decided to return to bwin and I didn't know I had the wrong date or birth on the site. I am legally over age now...

    I put 400 euros, lost them. Another 400, lost. I put 900, I go down to 750 and I said OK, I'll stop and I withdraw it all !

    I send my ID, which is accepted by the mail received the next day, and withdraw the whole amount.

    ACCOUNT BLOCKED! They refuse to return my money because I made ​​the mistake many years ago to enroll being a minor.

    They sent me 35 euros, my first deposit, but the rest is "lost". I contacted them by email, phone, nothing happens, they won't change anything.

    It's not as if I won any money ... I lost a lot, want to transfer part of the amount deposited, it's REFUSED ......

    I got my money stolen. And if I had put 10,000 euros? I would have lost everything !!

    What do you think? Yes I know I made a mistake as I was a teenager, but Bwin that steals my account deposit??? I don't get it......

    I just don't know what to do anymore ....... It's like talking to a wall when I phone them...
     
  2. Sep 12, 2012
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Well, one, as you admitted, you were wrong and casinos frown on, well, what's considered fraud. You can't hardly be surprised.
    If this was so long ago, why haven't you updated details anyway?
    Regardless, you have current ID I assume; open new accounts elsewhere at solid casinos and use your correct details
     
    2 people like this.
  4. Sep 12, 2012
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    I agree with dionysus. You can not be surprised by this as you actually have tried to defraud them the in the past with your account.

    You should just forget about this case. Move on and find a new place to play/bet. Bwin is not the best bookie anyway.
     
  6. Sep 12, 2012
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I'm a nice girl and can't do anything but feel a little sorry for him anyway.
    What I don't understand is why they chosed to only pay back the first deposit of €35? They could as well have chosen the last of €900:eek2:
    It feels a little cheap from my point of view, especially if he actually had not lost all of it.
     
  8. Sep 12, 2012
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    They probably gave him back €35 because that is what he deposited while being underage.
     
  10. Sep 12, 2012
  11. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I can understand that, but I still feels that what he hadn't lost yet, those €750, should also be returned.
    But that's me, and I would probably be a bad businesswoman;)
     
  12. Sep 12, 2012
  13. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I would tend to agree that they should return the money to his account, once he provides correct information that he is now of legal age. While most people/countries frown upon fraud and giving false information, i am impressed that you owned up to your error. Takes a real man or woman to own up to something and that says a lot.
     
  14. Sep 12, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Well, it's easy to own up AFTER you're caught.
     
  16. Sep 12, 2012
  17. benj227

    benj227 Dormant account

    Occupation:
    Student
    Location:
    Switzerland
    Yes indeed they gave back the 35 because I was underage at that time. I didn't even remember putting 35 Euros.

    At one stage (once I had all the money on Bwin) I thought about the fact I had a false date of birth on the site, tried to change it in my profile settings but obviously couldn't... I didn't think it was such a big issue since I deposited more money on the account after noticing.

    I did think about the fact that when I send in my ID for a check, they MIGHT see the false date of birth but I honestly didn't think they would make a huge deal out of it. Or if they did, they'd at least let me withdraw my deposit...


    I'm thinking about solutions because 750 isn't an amount anyone would be comfortable loosing that way (without gambling it or anything). I just feel I've been robbed.

    No point harassing them really as I keep getting the same answers...
     
  18. Sep 12, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Probably not. After all you did agree to Ts and Cs when you registered, which you pretty much broke AS you registered, so I doubt you have a case. FYI there's loads of hassle free casinos out there that don't even ask for ID
     
  20. Sep 12, 2012
  21. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .


    As previously mentioned. I think you should forget about this case and move on. But you have the opportunity to send in a complaint to the Gibraltar Gambling Commissioner where I believe they are licensed. You can read more about it here:

    You must register/login in order to see the link.

    Let me also just mention that Bwin is on Casinomeister's no-can-do list (reason: refuses to discuss player issues).
     
    1 person likes this.
  22. Sep 12, 2012
  23. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    I personally am shocked that you find this a suprise, the fact that you outright lied on your details page, put the casino in a bad position had they been caught, not to sound harsh but I fail to see any sympathy here whatsoever.
     
    4 people like this.
  24. Sep 12, 2012
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Deliberately providing a false date of birth to allow yourself to create an account to circumvent the casino terms and the Law is considered FRAUD.

    You should be grateful they returned your deposit.

    You lied, and now you're paying the price. I'm amazed at those who think that is OK (well not really actually).....I'll bet if the CASINO lied then it would be completely unacceptable :rolleyes:.

    My advice to the OP....accept you lied and deceived, and the resulting consequences.
     
    3 people like this.
  26. Sep 12, 2012
  27. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    You damn well contradict yourself in your first 2 sentences and you want us CM folk to believe you?


    Can't believe people are saying to return the rest of his funds, the OP has committed fraud by deliberately giving them a wrong date of birth.

    Next time your wondering why a casino wants so many I.D docs, you can thank this person.

    To the OP, if you want to play at any reputable casino make sure you give them the correct details, and there will be no problems or hassles.
     
    3 people like this.
  28. Sep 12, 2012
  29. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    What I'm reading here is quite unbelievable.

    Confiscating money is illegal pretty much everywhere in the developed world. Do you believe that a store can confiscate the $750 in your wallet because you were caught lying about your age while trying to buy alcohol?

    If OP has committed fraud and the casino feels like they should be compensated for it, then they should turn this case to a court of law a seek compensation. No private business can confiscate your money, the hell is wrong with people here? This is organized crime behaviour, what's next? Should they send goons to break his legs?

    OP, you should talk to a lawyer. I'd raise hell if a casino would confiscate my money for any reason. It's one thing to not pay your winnings (and I'd support them in this case), but robbing (yes, that's the word) the money that you haven't even play is a whole other level.

    If the same situation had happened in a real land based casino, you'd get a slap on the wrist and then you'd be invited to come inside (now that you're of legal age) and they'd be more than happy to take your money legally.

    Keep the Al Capone and the Mafiosi stuff in the movies, please.
     
    4 people like this.
  30. Sep 12, 2012
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Actually, we don't know that they stole HIS money; he may well have played equivalent to his deposit. But yes, stores and banks DO seize CCs and bank cards and freeze accounts in cases of fraud.
     
  32. Sep 12, 2012
  33. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Are you saying that online casinos are at the same level of regulation than CC companies and banks? Even if they were (lol), do you think that if you lied about your age when you opened your bank account, they would lock your account and keep the money for themselves?
     
  34. Sep 12, 2012
  35. benj227

    benj227 Dormant account

    Occupation:
    Student
    Location:
    Switzerland
    I can confirm I did not play through the 900 but lost 150 before decidint to withdraw.

    I knew I was "illegal" playing while I was a teen, but I lost and thought the case was closes.

    When I came back to the account I hat 0.00 on my balance and never would have thought it could be a problem.

    ONE MORE THING : I got checked my ID BEFORE asking for withdrawal, and they told me in the mail next day that it was accepted and everything was OK. In theory I could have deposited an extra 1000 without knowing...
    So they actually let me continue and only blocked the account once I ASKED for my monney.

    I still don't think its fair.
     
  36. Sep 12, 2012
  37. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    You cannot be serious, if this was a land based casino (lets say it wasn't to do with lying about ones age, but even if it was) you think said casino would be giving you back a cent? hell no and they would not be obliged to and you would be out the door so fast. In fact the underage gamblers or fraudulent players face fines in most jurisdictions and so does the casino for allowing it to happen.
     
  38. Sep 12, 2012
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I think you're missing Balthazar's point:
    If a 17-year old walked into a Vegas Casino with $1,000 in his pocket and gambled away $250 of it before he got spotted by security and thrown out of the casino, do you think it would be fair for the casino to take the other $750 from his pocket and keep it?
    Yeah, OK the $250 is lost and the player's own fault for breaking the rules - but I don't see how any casino can justify keeping the rest of the PLAYERS money.

    Yes he broke the rules, but I still don't see it's fair for the casino to keep all his un-wagered cash. Two wrongs don't make a right.

    KK
     
    4 people like this.

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