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BWIN rip me off

Discussion in 'Sportsbook Complaints' started by Taybone, Nov 3, 2016.

    Nov 3, 2016
  1. Taybone

    Taybone Dormant account PABnononaccred

    Location:
    Germany
    Hello Everybody,
    Unfortunately I have a problem with the operator BWIN. Bwin has blocked my account without giving reasons and they hold my money of 5000 €. I contacted the customer service to clarify this case but they refer to a reply from the responsible department. I've been waiting 14 days for a reply. To the prehistory. I was self-excluded and recently I requested the account reactivation. This was agreed. I made a deposit of 700 euros and after some bets and games i won about 3800 €. I withdrew 3000 euros. After that I made a deposit and i won again. I wanted to payout 4000 €. The next day, my account was blocked and a security check carried out. Since then nothing has happened. i used different offers from the site, Sports betting, Poker and casino.

    ....and the moral of it is if you are on a winning streak your account will be blocked.
     
  2. Nov 3, 2016
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    2nd guy today to have this "exclusion problem." This is turning out to be *worse* than bonus problems.
     
  4. Nov 3, 2016
  5. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    I am sorry to sound like an old bore, but if you are playing at bwin then you always run the risk of something like this happening. I don't believe they have ever had an accredited status here and there are countless tales on this forum and all around the internet of their questionable terms and poor customer experience. Unfortunately there are some affiliate sites who just can't help themselves and still see the need to push them heavily.

    Possibly your best bet OP is to submit a PAB, but I do not hold my breath that this giant of a company will pay the slightest bit of attention.
     
  6. Nov 8, 2016
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The OP has submitted a PAB but yeah, chances are slim.

    That said, removing "Warning" from the thread title to avoid any potential confusion with official Casinomeister Warnings.
     
  8. Nov 8, 2016
  9. nomepunter

    nomepunter Dormant account

    bwin is just like bet365, they limit/blockwinning bettors. but i find it strange that they blocked your account this early. normally it takes longer for them to profile. Are we missing some of the story....were you trying to break any of their rules such as creating an account using your own affiliate link or trying to take advantage of their bonus with multiple accounts?

    I remember when i joined bwin and i played there for nearly 3 months before they told me i am not welcome to play there. I mostly bet at pinnacle but i use square books whenever i can to spread portion of my wagers elsewhere. When i joined bwin i was making mostly $1000 bets and they locked my account when my account gained nearly 20k in nearly 3 months. They often have bad lines (compared to pinnacle) for certain american games. For example, if i want bet a pick of TEAM A +3 (1.95) in pinnacle I could get the same side +3.5 (1.91) at bwin...and this is american football. That +3.5 with similar odds as +3 in american football is a huge advantage since its a key number. Couple of times when my bet pushed in pinnacle, i won it in bwin because of their bad line. You can tell if a book is sharp or square by these lines in american football.
     
  10. Nov 10, 2016
  11. lord flashheart

    lord flashheart Experienced Member

    Occupation:
    Lab technician
    Location:
    UK

    Have you ever registered on any of their other sites and self excluded?

    Gamebookers
    Party Poker
    Party Casino

    If you have self excluded accounts here that you didn't ask to be reactivated then this may be the issue.

    I am hoping that when you say you requested a reactivation of your account, you don't mean that you opened a new account (i.e 2nd account).
     
  12. Nov 10, 2016
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Perhaps you have someone else in your household who is playing at the casino. This can always complicate things a bit. Have you asked them about this?
     

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