Slots of Vegas Review

Banking & Payment Methods

Deposit Methods

As for deposit methods at Slots of Vegas Casino, it’s another unclear area. The website footer shows icons for Bitcoin, Litecoin, VISA, MasterCard, American Express, and Discover. While these payment options look decent, there’s no way to confirm if these are the only options or if there are more. The banking page, FAQ, and terms and conditions are inaccessible, leaving you in the dark about critical details like transaction fees, processing times, and withdrawal limits.

Operating under a cloud of uncertainty isn’t the best practice for a casino that wants to reinvent itself and instill confidence in its players. For a casino operating in 2023 – with a history of terrible customer service and delayed payments of winnings – it’s almost unbelievable that essential pages like banking and terms and conditions don’t load. This is not only frustrating but also raises questions about what would happen if a player breaches site terms and conditions without being able to access them. However, going on what we know about the banking options:

Bitcoin and Litecoin as deposit options indicate Slots of Vegas Casino, like most Virtual Group properties today, are moving towards crypto. As Slots of Vegas Casino accept deposits of Bitcoin and Litecoin, it’s likely they also accept Ethereum and Dogecoin. If we had to guess, we’d assume the minimum deposit was $30, but this is just a guess.

Turning to fiat-based banking options, debit and credit cards like VISA, MasterCard, American Express, and Discover are standard deposit methods at online casinos. Funds are likely credited to your account immediately, but before depositing your hard-earned money at Slots of Vegas Casino, you may want to check with the customer support team.

Slots of Vegas Casino Withdrawal Speed

Turning to withdrawals, again, there’s a complete lack of information. We can’t access the banking, FAQ, or terms and conditions pages, making this part of our review also speculative and based on other Virtual Casino Group sites. We assume players at Slots of Vegas Casino can withdraw via a wire transfer. Most sister casinos have a minimum withdrawal limit of $300 for a wire transfer, with the withdrawal process taking up to ten working days.

If you’re withdrawing $300 or more, you can likely request a mailed or couriered check, which arrives in three to eight days with an unspecified fee. However, again, this is just our personal experience with the site’s partner casinos and not verified information.

Cryptocurrency withdrawals are likely the fastest, processed, usually within 24 hours. However, the minimum/maximum withdrawal limits for crypto – and other payment methods – are unclear.

What we do know from other Virtual Casino Group sites is that the maximum weekly withdrawal limit at Slots of Vegas Casino is just $2,000. This is incredibly low and is a significant downside to playing at any of the associated brands. While VIP customers can request higher withdrawal limits, there are no guarantees – and if you hit a big win playing with real cash, you may be paid out in weekly or even monthly installments!

You’ll likely need to verify your account on your first withdrawal, too. This involves sending in a valid photo ID, utility bill, and proof of payment method. While Slots of Vegas Casino claims to be using automated Know Your Customer (KYC) software, it’s too soon to speculate on the effectiveness of this, so we’ll need to wait and see.

Responsible Gaming

In a surprising move for a Virtual Casino Group site, Slots of Vegas does feature a Responsible Gaming page on their website. While this is more than can be said for other sites under the same umbrella, the page itself leaves much to be desired. It provides a general statement about the casino’s commitment to “a safe and secure environment” and “a heightened awareness of responsible gaming.” The page does list several warning signs of problem gambling, but that’s about the extent of it.

It lacks any responsible gambling tools or mechanisms to help players set deposit limits, loss limits, or self-exclude, which are all tools we want to see Slots of Vegas Casino and all other connected brands implement.

The page directs those who may have a problem to contact Gambler’s Anonymous but offers no direct means of support. So, while the presence of a Responsible Gambling page is better than nothing, as is the case with other Virtual Casino Group sites, the actual usefulness of the page is, as of now, virtually non-existent.

About the Team and History

When looking at the background and history of Slots of Vegas, there’s a lot to take in. The casino was once part of the Ace Revenue group, known for its poor reputation. There was a time when Slots of Vegas had seemingly got its act together, only to go downhill after being sold and moving their support center from Costa Rica to Eastern Europe.

After that move, Casinomeister saw a sharp increase in player complaints, particularly concerning payment issues. However, as Max noted:

“Around the beginning of 2021 or so, we began to notice fewer complaints regarding Virtual casinos. Our forums were pretty quiet on the subject, and indeed, the Player Arbitration (PAB) requests we received had dropped noticeably. Talking to other people in the industry later that year seemed to confirm this, at least insofar as public complaints — complaints players had taken to 3rd parties — were concerned.

We watched that trend continue through 2022: a steady decline in complaints. By mid-2022, the rep for Virtual was available and responsive to all issues we sent to her, so much so that we were handling issues person-to-person again rather than having to refer players to the Virtual Issues forum as we’d had to do in the past. All issues were promptly and fairly dealt with.

By early 2023, it was clear: complaints regarding Virtual casinos were down dramatically, as much as an 80% drop over what they had been in 2017 and the following years.”

As a result, Casinomeister decided to move Slots of Vegas Casino from “Not Recommended” to “Neutral.”

As for licensing, let’s say it’s a murky area. The Virtual Casino Group initially started with unlicensed games, with some sites – like Cirrus Casino – having to rebrand due to its abysmal reputation. For a while, the Virtual Casino Group operated from Costa Rica, although they now appear to be based in Eastern Europe. They claim to be fully licensed but provide no information on this.

Regarding restricted countries, if you’re from Afghanistan, Algeria, Brazil, Cambodia, Zimbabwe, Yemen, Somalia, Serbia, Myanmar, Belarus, Liberia, or Kuwait, you cannot play at Slots of Vegas Casino. The restricted countries list also includes Denmark, Romania, Iran, Iraq, Israel, Libya, Nigeria, North Korea, the Philippines, Sudan, Syria, and Ethiopia. European players from Denmark, Romania, and Serbia, and the UK are also now allowed to play. US players, however, can.

Related: We review Ace Revenue Group’s Posh Casino HERE.

Complaints and Track Record

A quick search in the Casinomeister forums brings up many complaints surrounding Slots of Vegas Casino. To give you an idea of how they used to operate in the past, we will show you a few examples below. Take this thread, for example:

“Hello, everyone. I have no idea what to do but to post this on the internet and warn other people about this casino. On the 6th of June, I registered at Vegas Slots casino and deposited 200 EUR for a 200 EUR bonus. After playing some poker games, I was happy to withdraw 606 EUR after one day. Then they send me an email to send documents, which I have sent immediately.

Now I got the following ridiculous mail about why they do not want to pay me my winnings:

‘Dear Roger. Unfortunately, your account has been locked by request of the Casino Management following an investigation into your account details. This has been because you have been highlighted as a high-risk player. The management has decided to lock your account and pay the money you purchased but not your winnings. We apologize for any inconvenience as this decision must remain final.’”

Rightfully so, the OP posted in the Casinomeister forum and was met with many responses claiming similar experiences.

Things looked as though they might be turning a corner back in 2013 when Max posted in this thread:

“FWIW, the Virtual/Ace Revenue guys seemed to want to come in out of the cold, so they agreed with us about 1.5 or 2 years ago that they wanted and would deal with any complaints that we forwarded to them. They more or less did that for a while, though it seemed as though what we reported got solved, but “unreported” issues never got looked at.

To be honest, we haven’t seen that many complaints about them coming through, perhaps because we’d previously said we wouldn’t accept them, perhaps because things might have been changing. In any case, their people fell off the radar, and the whole effort pretty much crapped out sometime earlier this year.

So yeah, like KK said above — and predicted many months ago, too, if I recall — Virtual seems to be back to their old ways.“

However, it’s unfair to say that the casino was always at fault. For example, in this thread, the OP posted:

“I am alleging that SoV has tampered with my transaction history in order to satisfy paying out only $30K (max) and still owes me the remainder of my winnings (approx $43K). MANY transactions on my bank statement are now not showing on my Slots of Vegas transaction history.

I have confirmed and have proof that all of the missing deposits were in fact deposited, successfully funded, and played with on my casino account. I can confirm that these are not fraudulent transactions. At first, I had an issue with delayed payment.

I finally had this somewhat resolved and received only $30k of my winnings, as Tawni with SoV said that the majority of my winnings was due to a certain coupon code with a $30K max. Therefore, I am also alleging that it is not true that the “majority” of my winnings were due to a deposit with said coupon and restrictions.”

The rep came in, posting: “Just to update, I’ve sent everything requested to the OP, and I’ve copied Max with everything. There was no tampering whatsoever with the player’s transaction history. The player used a coupon that carried a $30,000 max cashout, which was precisely what was paid to her.

I do want to point out that this issue came to me via AskGamblers back in November of last year. After issuing the $30,000 in payments and providing AskGamblers management with the coupon and evidence, the case was closed as ‘resolved.’ I sincerely hope that the same will be true once Max reviews all of the player’s history.”

Max gave the final word, stating: “Ok, I’m a little slow to get to this one, but I’ve seen the transaction records from the casino:

• It’s not at all suspicious looking, meaning no evidence of tampering that I can see.
• There very much was a bonus coupon in play. Thus, the max WD cap seems perfectly justified.

OP, if you’ve got evidence to the contrary, I’ll need to see it ASAP. Otherwise, it would seem an apology is called for here.”

So, while it’s clear Slots of Vegas Casino operated unethically in the past, they are being given another chance here at Casinomeister. Rest assured, we’ll be monitoring complaints every month and act accordingly.