Betfair Review

Used to be Rogue - now Not Recommended

By Casinomeister, Last updated Dec 17, 2023

Casinomeister's Verdict

Betfair and Casinomeister have a long history – and we think it’s safe to say they’re not particularly well-liked here on the forums. You can find out why later on in this review – but we should point out that the casino is now in the Grey Zone and appears to have upped its game – so the casino is a fairly safe bet for those looking for a big new casino or sportsbook with tons of games.

7.8 Our Rating
7 Player Rating
Payout speed
starstarstarempty starempty star
Withdrawal limits
Customer service
starempty starempty starempty starempty star
Software & Games
starstarstarstarempty star
starstarstarstarempty star
NetEnt, Playtech...

From the desk of Max Drayman

I’m sorry to say that from the player complaints side of things Betfair is very much of the “hear no evil, see no evil” persuasion: if they can ignore a player’s issue that’s exactly what they will do, with extreme prejudice. We’ve seen a fair number of Betfair complaints over the past few years and they haven’t responded to, nor even acknowledged, a single one.

The bottom line is this: any player with an issue they wish to pursue will have no choice but to follow the Complaints procedure specified in the Terms. Any variance from the specified procedure will invalidate the player’s complaint and they’ll basically be told to go back to square one. Once the Complaints procedure has been exhausted players will have no choice but to take their issue to arbitration via the casino’s designated ADR. After that it’s the courts.

So in case it’s not perfectly clear, Betfair gets a big “thumbs down” from me on their handling — or rather non-handling — of complaints. They’re well aware of the situation and could make the problem disappear in a heartbeat but for reasons known only to them they’re simply deaf, dumb and blind to anything of the sort.

First Impression

Betfair has somewhat of a tattered history here at Casinomeister. We’re going to talk more about this later on in this review – so, for now, we’ll kick things off with a general introduction of the site.

Betfair are known for being one of the biggest names in the online gaming and betting industry, and the industry giant’s website is powered by Playtech. Thankfully, they now offer games from tons of developers – not just Playtech – and alongside their sportsbook, betting exchange and poker platform they’re one of the most frequented and popular online gambling websites on planet earth.

So, should you play at Betfair? Let’s find out what the site has to offer – and what all this ‘history’ between Betfair and Casinomeister is all about. To kick things off, let’s take a look at the bonuses and promotions on offer at Betfair.


  • Nice selection of games

  • Solid company

  • Super fast cashouts

  • Great sports betting

  • Poker room available

  • Well regulated and licensed


  • Non-UK players can reverse withdrawals

  • Nefarious past with bonus players

Bonuses and Promotions

All online casinos try to tempt new players into joining by offering lucrative bonuses and promotions – and Betfair is no different. Below, we look at the main Betfair casino bonus and how it works!

Welcome Offer

The main Betfair welcome bonus is fairly straightforward, and it’s a simple 100% matched deposit bonus up to $400. This welcome bonus, essentially, allows you to double your first real money deposit at the site – and with wagering requirements of just 35X, you actually stand a pretty good chance of converting the bonus into withdrawable cash!

Some game restrictions do apply when using the bonus. Valid for 7 days, the turnover requirements of the bonus need to be completed before the time runs out; else, you forfeit the bonus. Valid for 7 days means you have a week to meet the turnover requirements, which, for most players, should be plenty of times.

Please note that this welcome bonus does not apply to players in the UK, where the casino bonus offer is completely different.

No-Deposit & Free Spins Offers

At the time of writing, we could not find any no-deposit bonuses or free spins promotions at Betfair. If this changes, we’ll update this page and give you any relevant bonus codes needed to claim them.

VIP and Loyalty Programs

Betfair VIP Club – that’s the name of the loyalty scheme at the casino, and all customers are invited to join from the moment they first create an account. You’ll earn points every time you play a game, and later on, you can redeem your points for promotional bonuses, free spins and cash prizes; there are three tiers making up the loyalty scheme, and the higher you get, the bigger the rewards!


Like any online casino, Betfair aims to offer players as many payment methods and banking options as possible – and, with a minimum deposit of $10 for most payment methods, all players should find themselves able to enjoy the site!

They offer a huge selection of payment methods, including all major debit and credit cards, Skrill, Neteller, PayPal, Paysafecard and Web Money, and they also allow deposits and withdrawals via bank transfer – a major plus point for many players, especially those wanting to use the betting exchange and shift large amounts of money!

As stated, the minimum deposit of $10 is applied to virtually all payment methods, and Betfair Casino does not charge any fees on deposits. Funds are available in your account immediately – which can then be used in the online casino, the betting exchange or in the sports betting part of the site.

Withdrawal Speed

Unlike many online casinos out there today, Betfair Casino actually tries to process withdrawals as quickly as they can. If you make a withdrawal to an EWallet, the average time it takes for you to receive your money is just 4 hours! Other payment methods can take up to 2 working days – and if you’re in the UK, you cannot cancel your withdrawal. Those outside of the UK can, but, as pointed out, withdrawals are so quick, it’s rarely needed anyway.

Average Based on 5 real users

07 April, 2016
22 September, 2016
United Kingdom
Visa Debit
26 April, 2017
United Kingdom
COMMENTS Never an issue at this Casino for me
27 June, 2017
United Kingdom
COMMENTS From a no deposit free spins, no wagering requirement
03 July, 2017
United Kingdom

Responsible Gaming

When compiling this Betfair Casino review, our staff found that the online casino has several tools in place to assist consumers in maintaining control over their gaming.

The typical deposit limits are available, with daily, weekly, and monthly limits to choose from. Lowering the limits takes place automatically, but any rise in the limits takes 24 hours to take effect.

At Betfair Casino, players can also set session alerts to notify them how long they’ve been playing, with periods ranging from 30 minutes to 4 hours. In addition to this, Betfair Casino will display your game history – showing you how much you’ve won or lost playing the games at Betfair.

As their license condition dictates, Betfair Casino also allows players to take a time-out from their casino software – for up to 6 weeks – as well as offering self-exclusion, which completely blocks access to a player’s account for between 6 months and 5 years.

Betfair Casino takes responsible gambling very seriously. In addition to all of the self-managed responsible gambling tools, they also offer resources, links to problem gambling charities and blocking software.

Customer Support

New players with questions about how the welcome bonus works or existing customers with the account or game issues will be pleased to learn that Betfair’s customer support teamwork 24 hours a day, 7 days a week. They can help explain how the 50 weighting bonus valid terms work, how the 10 X45 wagering, Roulette terms work, and even how the Blackjack 50 weighting bonus works; the customer support team is there to provide help and support on virtually any topic, and they’ll also be able to help you with making your first deposit, bonus issues or wagering requirements questions.

The easiest way of contacting the site’s customer support team is to use live chat. The live chat facility at Betfair Casino connects you with an operator instantly, and you can then talk with a trained customer support team agent in real-time while they help you with your query. They also offer phone and email support – again, open 24 hours a day, 7 days a week – and the website also has a detailed FAQ section where you can find out more information about bonus offer promotions, deposit bonus questions and more!

We always recommend using the live chat facility where possible, as the team will be able to help you out immediately; especially useful if your question is a bonus related – for example, regarding the Blackjack 50 weighting bonus or the 10 X45 wagering Roulette rules.


As a highly regulated online gambling operation, Betfair must carry out KYC checks on their customers. Here’s what they say:

“We’re required to verify every account holder we have to comply with regulations and in line with our commitment to responsible gambling. We will attempt to electronically verify your account where possible. If we are unable to verify you, we may ask you to send us a photo or scan of one document from each of the categories listed below:”

Now, these categories include Personal Identification and Address Verification – and acceptable documents you can upload includes your Passport, Driving License, Utility Bills, Credit Card Statements and Tax Returns. Betfair processes KYC documents quickly, usually on a same-day basis.

Website Experience and Features

Desktop and Mobile Gaming

Betfair has put a lot of time into their website – that much is clear. Even claiming the main Betfair Casino bonus is made simple thanks to the easy-to-use, easy-to-navigate user interface, and browsing all of the games, accessing the sports betting part of the site and even the betting exchanged is simple and hassle-free.

Desktop play isn’t enough for Betfair. Mobile gaming has become incredibly popular, and that’s why they’ve launched their own mobile casino – available both as an instant play, mobile-optimized version of their website, and a downloadable app, available on all iOS and Android devices. Their mobile casino is easy-to-use, easy-to-navigate and fast – and it offers a huge number of the games you’ll find at their desktop casino with only a few older game titles excluded!

Betfair’s Online Poker Room

This Betfair review – updated for 2021 – will be incomplete without discussing the site’s online poker room. Betfair Poker, which uses Playtech technology, is one of the best choices for casual players who want to have fun while winning some big prizes. Players must first install the Betfair Poker software from the site and install it on a device to get started. Customers who’ve already registered will use the same account and move funds from their online casino balance to their online poker balance.

This review also round that, since the site uses state-of-the-art iPoker Network (powered by Playtech) technology, there’s a significant number of players playing in the poker room at any one time. This ensures you’ll be able to effortlessly find cash games, tournaments, or sit’n go’s at any time – be it in the middle of the night or the middle of the day. We found that the competition at Betfair is quite soft, with most players of a recreational skill level – offering some good potential for those happy to sit there and grind it out! Betfair offers Texas Hold’em, Omaha and Omaha Hi/Lo. They’ve also developed a unique game format called Speed Poker, which is played at a much faster rate than normal.

There’s also a dedicated Betfair Poker mobile app – available on all Android and iOS devices. The mobile poker app has a modern look and feel to it and, from our experience, runs really fast; they’ve done a good job here, allowing anyone with a mobile device and an internet connection to begin playing their favourite games!


Brand games


Betfair is powered by Playtech, but they have recently partnered with several other game developers, including NetEnt and Red Tiger, to bring you a huge selection of games – and you’ll find everything from online casino games to Hi-Lo!


Betfair is one of the largest online casinos for real money instant play slot games, and their offering is extensive. While you’ll find a wide variety of Playtech-powered video slots, new players will also find a huge selection of games from other game developers – Red Tiger Gaming, for example.

Red Tiger Gaming is a leading software provider in the iGaming industry today, and they’re responsible for some of the most popular video slots ever made. Most recently, their release Gonzo’s Quest Megaways proved to be an insanely big success – and thanks to the progressive multiplier and the huge win-potential found within both the base game and the free spins bonus round, it’s helped them become one of the best-known and most loved software providers on the planet.

Like all reputable online gambling sites, Betfair Casino offers games from loads of developers – so you can also play highly volatile slots like Dead or Alive II from NetEnt!

Live Dealer Games

Whether you’re looking to play Live Roulette, Live Baccarat, Live Sic Bo – or game show-inspired live dealer games – Betfair Casino has you covered. Their live dealer casino is outstanding, with all games provided by Playtech. The live casino is found under the “Live Casino” tab on the main game navigation menu, and inside, you’ll find a huge selection of live games, with much more than just Roulette. Live gaming at Betfair is fantastic – with tables offering low minimum bets and multiple variations of many games – Live Roulette being a great example.

The live casino also has some games exclusive to Betfair. Live Buffalo Blitz, for example, is highly unique, allowing you to play a slot machine in the live casino – only at Betfair! Live casino offerings are rarely as diverse and varied as the one you’ll find when you play at Betfair, and it’s a fantastic destination for anyone looking for state-of-the-art, high-quality live dealer games.

Table Games and Video Poker

If you’re looking to play other card games, you’ll be pleased to learn that Betfair offers a wide variety of other games. Betfair has many other card-based games, including Casino Hold’em, Baccarat, Craps, Wild Viking, Red Dog and Sic Bo.

When it comes to video poker games, Betfair Casino offers a ton; some of the most popular video poker games you’ll find include Jacks or Better, Deuces Wild, 2 Ways Royal, All American Poker, Pick’em Poker, Mega Jacks Progressive and Aces and Faces. Their video poker selection is fantastic. We love how the casino offers so much variety within video poker; table games and video poker are so often neglected today, but not at Betfair Casino.

In addition to a wide variety of other casino table games – and, by the way, there are even more casino table games within the live dealer casino – Betfair also boasts a range of instant win games, scratch cards and bingo/Keno games for you to enjoy.

Progressive Jackpots

Betfair Casino, like all solid online gambling platforms, offers a huge selection of progressive jackpot games, and the site offers more than 45 jackpot games for players to choose from; this includes both video slots and casino table games. The Age of the Gods is one of the most popular series of progressive jackpot slots you’ll find at the site, and this progressive jackpot slot can pay out life-changing sums of money – even from a minimum deposit!

The largest Age of Gods jackpot so far got really close to the C$1 million marks, and that’s just one of the progressive jackpot games you’ll find at the online casino! Some other popular real money jackpot slots you’ll find at the online casino includes Monty Python’s Spamalot, Sweet Party and Beach Life – all offering insane real money win-potential.

About the Team and History

Here’s what Wikipedia has to say about Betfair: “Betfair is an online gambling company which operates the world’s largest online betting exchange. It also offers a Sportsbook (fixed odds betting), online casino, online poker and online bingo. The company’s headquarters are located in Hammersmith in Greater London, England, and Clonskeagh, Dublin, Ireland.”

Betfair offers everything – from sports betting and online poker to casino games and more – and they are well licensed, regulated by the UK Gambling Commission, the Malta Gaming Authority – they’re even regulated by the Jersey Gambling Commission! They’re one of the world’s leading online casinos, and their arch-rival Paddy Power – well, let’s say they ended up combining, and in 2015 Paddy Power and Betfair merged to create Paddy Power Betfair.

Complaints and Track Record

Betfair has sort of an infamous history at Casinomeister. For a few years, they were listed as an Accredited Casino – but this came to a screeching halt in 2010 when they had a Betfair Bonus Fiasco.

Betfair Casino ran a promo on Saturday 13 November, which offered an unlimited happy hour bonus with only 10x playthrough. When they realized how much they were losing, they changed the wagering amount to 20x and began locking accounts and confiscating winnings.

Even though players had risked their own funds and met the posted wagering requirements, they were given the “speak to the hand” treatment and were told that they had not played in the “Spirit of the Bonus.”

Enforcing a “spirit of the bonus” clause is something that a rogue Costa Rican clip shot joint would have pulled years ago. Most rogue casinos wouldn’t even try to pull a stunt like this now. The “spirit” is to win; for the casino, it’s for the player to lose, right?

From Casinomeister’s philosophy and mission statement section:

“Spirit of the Bonus”

No such animal. If the casino offers a bonus, the casino should not assume on what grounds the bonus should be accepted. If the player wants to play and watch the reels spin or is playing to make a profit, it is not up to the casino to enforce subjective terms like “spirit”.

Betfair was a Casinomeister Accredited Casino, but they were removed from the Accredited section as soon as this episode began to unfold. Complaints at Casinomeister began to pile up, and Max forwarded these to Betfair’s casino representative. He responded to only the first batch with a blanket response – again – referring to players exploiting the spirit of the bonus. He recommended that players contact the Malta Gaming Authority if they had any problem with this.

The problem was back then; the MGA was one of the most non-responsive licensing agencies in the business. You might as well have complained to the mailman. Since then, the MGA has become much more responsive and is a viable licensing agency at present.

Well, the player issues spilt out into the forum. One startling note was that a player had reported that Betfair paid his winnings into his bank account, only to remove them later. That was quite alarming behaviour. We believe that this was settled via a courtroom.

As Vinylweatherman stated here, “Betfair is trying to make out they are victims of mass “bonus abuse”, rather than victims of their own incompetence.” It looks like he hit the nail right on the head.

So Betfair was tossed into the Rogue Pit with the warning that Betfair would confiscate winnings at a whim. If they don’t like the way you play, even though you risk your own funds and meet the wagering requirement, they will exercise their right to seize your winnings.

And then there was the Betfair probation attempt in November 2012; Betfair attempted to go on probation – in other words, to be removed from the Rogue Pit. But for this to happen, all previous player issues were to be dealt with fairly. This included all of the players who had their winnings confiscated for not playing in the “spirit of the bonus” RE: the Happy Hour promotion mentioned below. Betfair reps informed me that those cases were closed and that they would not consider opening them. Unfortunately, this disqualified them from “probation” status.

We had hoped that Betfair would come to its senses and realize how loathsome this Happy Hour situation was handled, and make a real attempt to right their wrong shortly. It’s not about the money – it’s about doing the right thing.

Anyway, years went by, and they seem to have more-or-less got their act together. Unfortunately when it comes to player complaints though they have been pretty underwhelming in recent years because they basically ignore anything that they aren’t forced to deal with. See the Max’s Desk section for further details.

Casino Facts

Accredited at Casinomeister2003-2009
JurisdictionsMalta Gaming Authority, UKGC, Swedish Gambling Authority
Casino representativeCustomer Service
Affiliate programPaddy Power Partners
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsNo Limits
Weekend payoutsNo
Locks withdrawalsNo
English, German, Portuguese, Russian, Spanish, Swedish
Bank Transfer, Cheque, MasterCard, Neteller, Paypal, Paysafe Card, Skrill, Visa
Bank transfer, MasterCard, Neteller, Paypal, Skrill, Visa

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.

Recent threads (101)


Betfair - BetUNfair

Replies 11 Views 1591 Active 9 months ago

Betfair slots not loading?

Replies 15 Views 4382 Active 1 year ago

Beware Betfair Promotions

Replies 16 Views 5847 Active 7 years ago