"Used to be Rogue - now Grey Zone"
Betfair and Casinomeister have a long history – and we think it’s safe to say they’re not particularly well-liked here on the forums. You can find out why later on in this review – but we should point out that the casino is now in the Grey Zone and appears to have upped its game – so the casino is a fairly safe bet for those looking for a big new casino or sportsbook with tons of games.
Please note: Betfair and all UKGC Casinos no longer accept credit cards.
Betfair has sort of an infamous history at Casinomeister. For a few years they were listed as an Accredited Casino – but this came to a screeching halt in 2010 when they had a Betfair Bonus Fiasco.
Betfair Casino ran a promo on Saturday 13 November which offered an unlimited happy hour bonus with only 10x playthrough. When they realized how much they were losing, they changed the wagering amount to 20x and began locking accounts and confiscating winnings.
Even though players had risked their own funds and met the posted wagering requirements, they were given the “speak to the hand” treatment and were told that they had not played in the “Spirit of the Bonus.”
Enforcing a “spirit of the bonus” clause is something that a rogue Costa Rican clip shot joint would have pulled years ago. Most rogue casinos wouldn’t even try to pull a stunt like this now. For the player, the “spirit” is to win; for the casino, it’s for the player to lose, right?
From Casinomeister’s philosophy and mission statement section:
“Spirit of the Bonus”
No such animal. If the casino offers a bonus, the casino should not assume on what grounds the bonus should be accepted. If the player wants to just play and watch the reels spin or is playing to make a profit, it is not up to the casino to enforce subjective terms like “spirit”.
Betfair was a Casinomeister Accredited Casino, but they were removed from the Accredited section as soon as this episode began to unfold. Complaints at Casinomeister began to pile up, and Max forwarded these to Betfair’s casino representative. He responded to only the first batch with a blanket response – again – referring to players exploiting the spirit of the bonus. He recommended that players contact the the Malta Gaming Authority if they had any problem with this.
The problem was back them the MGA was one of the most non-responsive licensing agencies in the business. You might as well have complained to the mailman. At least since then, the MGA has become much more responsive and are a viable licensing agency at present.
Well, the player issues spilled out into the forum. One startling note was that a player had reported that Betfair paid his winnings into his bank account, only to remove them later. That was quite alarming behavior. I believe that this was settled via a courtroom.
As Vinylweatherman stated here, “Betfair are trying to make out they are victims of mass “bonus abuse”, rather than victims of their own incompetence.” It looks like he hit the nail right on the head.
So Betfair was tossed into the Rogue Pit with the warning that Betfair would confiscate winnings at a whim. If they don’t like the way you play, even though you risk your own funds and meet the wagering requirement, they would exercise their right to seize your winnings.
And then there was the Betfair probation attempt in November 2012, Betfair attempted to go on probation – in other words to be removed from the Rogue Pit. But in order for this to happen, all previous player issues were to dealt with fairly. This included all of the players who had their winnings confiscated for not playing in the “spirit of the bonus” RE: the Happy Hour promotion mentioned below. Betfair reps informed me that those cases were closed and that they were not going to consider opening them. Unfortunately, this disqualified them from “probation” status.
We hope that Betfair will come to its senses and realize how loathsome this Happy Hour situation was handled, and make a real attempt to right their wrong in the near future. It’s not about the money – it’s about doing the right thing.
IN 2013, there was finally a solution – at least for players in the UK. They could file suit, and all of this was listed here: Betfair “Happy Hour” promo – possible solution for UK players
Anyway, years went by and so far they seem to have their act together. Nary a complaint any longer – it seems they have tightened things down at Betfair.
For historical accuracy and food for thought:
Original rogue listing 8 November 2010
Betfair – not so fair…
One thing that I’ve always stressed when speaking with online casino managers is that if you make a mistake, admit it, own up to it, make up for it, and move on.
I remember when I bought a steak at Ralph’s back in San Diego years ago, I noticed I was overcharged by a dollar. It was supposed to be on sale.
I returned to the store and asked the manager if he could refund the difference. He said, “No problem.” He then proceeded to refund the entire amount – the expensive chunk of meat was now free of charge. “We messed up the price; it’s yours to keep.”
They made a mistake – admitted it – and the manager went on to rectify the problem by installing renewed credence and trust in the business. It may have been merely an act of good faith and fairness, but this was thirteen years ago and I’m still talking about it now.
And even though Ralph’s is a grocery store, the management of an online gaming site should be no different.
A lesson learned I hope.
Please read carefully full Terms & Conditions of Betfair Casino
Don’t gamble if you are less than 18 years old. Gambling can cause addiction, so gamble responsibly – https://www.begambleaware.org/
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