"Huge game range, poker room & sports - but is NetBet safe?"
NetBet Casino has a bit of a nefarious history here at Casinomeister. Many of the forum members don’t like them – not just because they’re one of the “big-name” operators, but also because they often take a “talk to the hand” approach when it comes to complaints and issues. Still, they appear to be running things right now, and you can learn more about the site in this NetBet Casino review.
Netbet has a history at Casinomeister. They used to be called Casino770, and the forum is littered with all sorts of tales of woe from those bygone times. They were rogued twice and went through our probation section twice – which was a success in 2012.
In September 2013, the casino was rebranded as NetBet, which unfortunately confused many of our members with the iconic iNetBet, so accreditation requests were shelved.
Since this time, they have been in and out of the rogue section because of non-responsiveness towards player complaints. At the moment, we are giving them another chance to keep their act together.
NetBet is licensed by the UK Gambling Commission and the Malta Gaming Authority. They have an excellent selection of games from a huge number of software providers, and, in addition to their online casino, they also offer all players access to a sportsbook and poker room. Read our NetBet review in full to learn more about the site!
NetBet Casino, like virtually all online casinos we see today, offers new players with a welcome bonus. They also run semi-regular promotions for those who choose to become loyal to the site. We’ll look at these bonus offers below.
The main welcome bonus available at NetBet Casino is pretty simple, and it’s delivered in the form of a 100% matched deposit bonus of up to $200. You will also receive 10 free spins to use on Playtech’s Age of the Gods slot along with this first deposit bonus. The free spins will be credited to your account immediately.
Make a deposit and use the bonus code “NBWELCOME”, and the bonus funds will be automatically credited to your casino account!
Like all online gambling sites, NetBet Casino does have several terms and conditions attached with their welcome promo, and it’s limited to one player per household or IP address.
Certain payment options, including Neteller, Skrill and other EWallets, are excluded from claiming this bonus, and you MUST use the bonus code “NBWELCOME” when making your deposit to claim it.
The free spins must be used within 7 days and carry wagering requirements of 40X. The wagering requirements for the matched deposit bonus are a little lower, at 30X – and, to be fair, this isn’t bad, especially when you consider the fact we see some casinos setting wagering requirements as high as 70X!
Make sure you check our NetBet Casino’s “Terms” page for the full terms and conditions.
At the time of writing, NetBet Casino does not offer any no-deposit bonus. If this changes, we’ll be sure to update this review in a timely fashion.
The VIP/Loyalty Program at NetBet Casino is called The Player’s Club, and all new customers are automatically enrolled from the moment they first register an account at the site!
Want an explanation of how this loyalty club works? Take it from NetBet themselves:
“Players Club points, called NetPoints, will be automatically assigned while you are playing any Casino, Live or Lotto games with real money. The quicker you collect points, the quicker you’ll be upgraded to the next Players Club level and be able to enjoy all the new benefits.”
“NetPoints can be spent in our online ‘CLUB SHOP’ where we offer a large range of fantastic bonuses and cash vouchers. If that doesn’t tickle your fancy, there are also plenty of surprise gifts on offer as well as a monthly raffle.”
It’s a fairly decent Loyalty Program, and it should satisfy those who like to be regularly rewarded for their gameplay!
NetBet allows players worldwide to make deposits and withdrawals using many payment options – and they accept all major debit and credit cards, including VISA, MasterCard and Maestro. (VISA, MasterCard and Maestro can’t always be used for withdrawals, however.)
Aside from debit and credit cards, the casino also offers various other banking options, including Bank Transfers, Direct Bank Transfer, Skrill, Neteller, Euteller, Bitcoin, Trustly (an instant Bank Wire) Boku, ecoPayz, Instadebit and Fast Bank Transfer.
All deposits and withdrawals are free to make, and most deposits are credited to your account immediately, with the only real exceptions being those made from your bank.
The minimum deposit limit for most payment methods is just $10, and maximums vary between $900 and $10,000.
Surprisingly, NetBet claims their processing time for withdrawals is now instant – for most withdrawal methods. This means you’re able to get your funds into your bank account or EWallet pretty much right away – and this does actually put them ahead of many other online casinos we see around today!
We’re delighted to see that withdrawals are processed instantly – but you will need your account to be fully verified for your withdrawals to be processed, so bear this in mind. We’ll cover this in more depth later on, in the “KYC” section of this review.
Another part of writing this NetBet Casino review involved looking at their mobile casino.
Playing at a desktop casino is great, but due to advancements in technology, you can now play any of your favourite casino games whilst on the go. So, provided you have your smartphone or tablet out, you’ll be able to play from anywhere you want, anytime you want, thanks to NetBet Casino’s mobile casino app and mobile-optimized site.
When playing on your mobile, you can enjoy pretty much an identical experience to that found on the non-mobile version of the casino.
You can make real money deposits and withdrawals; you can enjoy any of your favourite casino games with beautiful high-definition visuals, and, naturally, you can expect the same payouts!
The mobile iGaming is thriving right now, and NetBet is clearly aware of this. Their mobile site and mobile casino apps are well made, easy-to-use and easy-to-navigate, and we found them to be incredibly fast, responsible and user-friendly.
We were also really impressed to learn that the online casino often offers mobile-specific bonuses and promotions for those who have installed the mobile casino app – so there’s plenty of great reasons to download it for yourself if you choose actually to play at NetBet!
NetBet is actually pretty well-known within the online gambling industry for its sports betting and poker facilities – and their sportsbook, for example, gives some of the big-name bookmakers a run for their money.
It offers a wide variety of events and markets – tens of thousands every single day – and you’ll be able to bet on everything from horse racing and tennis to watersports, surfing, and even politics!
There are tons of sports available, and even virtual sports can be found too – so there really is something for everyone. Plus, there’s a free bet welcome offer for those who want to bet in the sportsbook rather than the casino.
NetBet Poker is also another core function of their site, and they offer both instant play and downloadable poker games, including cash games, tournaments and sit ‘n go’s.
KYC – Know Your Customers – is a legal requirement that online casinos must follow to ensure their players are above the age of 18 and not involved with any criminal activity. Depending on where you live, the time/manner in which you’ll be asked to complete a KYC check can vary – a lot.
In the UK, for example, players must verify their account before they’re able to log in and make a deposit. They can’t even play free-mode games until they’ve verified their account.
Thankfully, those outside of the UK do not need to complete the KYC check upon signing up – but when you will likely be asked to upload verification documents upon making a withdrawal.
NetBet will ask you to upload a photo or your ID along with Proof of Address. Once you’ve submitted these documents, the team aims to process them within 5 hours, although in rare cases, it can take up to two working days.
NetBet appears to take a strong approach to responsible gambling, and here’s what they have to say about how they help to keep their players safe:
“As part of its dedication to being a reliable, fair, secure and honest operator, NetBet is also committed to Responsible Gambling, recognising that gambling can cause problems for a minority of individuals. As such, we offer players a wide range of tools, checks and measures to allow them to enjoy playing at our casino in a safe and manageable way.”
It’s great to see that all of the account limits are self-managed, which means you do not need to contact the customer support team to set up limits or adjust them.
NetBet was first established way back in 2001, making it one of the oldest iGaming sites on the planet. Owned and operated by NetBet Enterprises, the company is licensed in both Malta and the UK.
Initially, Netbet were known primarily for their sports betting, but they’ve since built out a solid casino facility, and, today, it makes up a core part of their site, allowing you to enjoy game after game from leading studios!
While NetBet appears to be running a fairly decent online operation today, there have been issues in the past – and we’ve dealt with a number of complaints here at Casinomeister.
Unfortunately, NetBet refuses to engage with us any longer, which is why they’ve been moved into the “Grey Zone”.
Many of these complaints get resolved – but a particularly notable one was from a user called Aronvinnom, who wrote here:
“On 17th of June, I made two deposits of 80€ each and won 3024.65€ on The Spin Lab slot. There were no bonuses attached to these deposits. The casino confiscated all of my winnings, claiming I made fraudulent withdrawals. That is totally false; I never made a single fraudulent withdrawal.
Before my win on the 17th of June, the casino had technical issues, and the casino kept sending me emails with fake transactions that were happening by themselves or casino staff were creating them inside of my account. Either way, I didn’t make those transactions; I didn’t even login when they were happening. I saved all the evidence, and it proves that the fake transactions happened when I didn’t visit the casino at all.”
This isn’t the only example of such a complaint – so while we wouldn’t say the casino is shady, we would recommend you exercise caution when playing there.
NetBet’s customer support team is available to reach using live chat only between the hours of 09:00 to 23:00 GMT+1 or 04:00 to 18:00 Montreal Time. While we’re happy to see the customer support team accessible through live chat, we don’t like how they leave at 23:00 GMT – and especially in today’s iGaming world, we’d expect to see a live chat facility running 24 hours a day, 7 days a week.
Still, if you run into problems – or have questions outside of these hours, you can send the customer support team an email, although response times can take up to 24 hours, so keep this in mind!
NetBet boasts an impressive selection of games from many of the world’s leading software providers.
You’ll find slots, casino table games and other games from studios, including 1X2 Network, Ainsworth, Amatic Industries, Aristocrat Gaming, Big Time Gaming, BG, ELK Studios, Endorphina, EGT, Evolution, GameART, Gamevy, Greentube, Incredible Technologies, IGT, iSoftBet, Leander Games, Magnet Gaming, NetEnt, NextGen Gaming, Novomatic, PariPlay, Play’n GO, Playson, Playtech, Pragmatic Play, Microgaming, Quickspin, Realistic Games, SBTech, SG Digital, SG Gaming, Stars Group, Thunderkick, Tom Horn, Williams Interactive, and Yggdrasil.
Slot games are, by far, the most popular type of game you’ll find yourself able to play at NetBet, and there are hundreds of different video slots to choose from. Under the “Casino” tab, you’ll find games from game providers you probably know – including Play’n Go, NetEnt and Pragmatic Play. If you head to the “Vegas” tab, you’ll find an almost exclusive range of Playtech slots.
This is due to the fact that NetBet runs on Playtech’s software – like many of the big bookmaker sites (William Hill, Bet365 and so on), and, as such, Playtech games get their own tab!
You can sort through the slots easily and quickly, and we were happy to see that NetBet allows you to browse through various slots categories and search for slots directly by their name.
You can also try out most of the slots for free! Find slots you like and choose to play the slots in “demo” mode; this lets you try out the game without risking any of your own money for as long as you like!
NetBet has a pretty solid live casino, and the live dealer games are provided by Evolution Gaming, PragmaticPlayLive and Playtech. You can enter the live gaming part of the site by clicking on the “Live Casino” tab on the top-most navigation menu.
Once inside, you’ll find yourself faced with a wide variety of live dealer games, including classics, like Live Dealer Roulette, Live Dealer Blackjack and Live Dealer Baccarat, to more unusual titles.
For example, Evolution’s Crazy Time has proved a major success with players – combining the fun of modern-day slot machine bonus rounds with the mechanics of an old-school table game!
Roulette is offered in plenty at NetBet, and within the “Casino” tab, it has its own sub-menu, so you can easily and quickly browse all of the Roulette titles on offer.
Aside from all of the live variations of the game, you’ll also find several RNG Roulette games, including European Roulette, American Roulette, Classic Roulette, English Roulette and Vertical Roulette VIP – with betting limits as low as $0.10, so those without big budgets can enjoy the table games too!
Blackjack also has its own tab within the casino, although the offering isn’t quite as big as Roulette. Still, you’ll find 7 RNG Blackjack games to choose between, including Blackjack Classic, Blackjack Multi-Hand, Classic Blackjack Gold Series, NetBet Blackjack and Single Deck Blackjack.
Another fairly major part of writing this NetBet review was taking a look at the other titles available to players; this meant we looked at other variations of casino table games and video poker games. All these games, too, are playable in instant play mode.
NetBet Casino offers a pretty decent selection of titles to choose from when it comes to video poker. You’ll find classics like Deuces Wild and Jacks or Better, but other games video poker enthusiasts will love to include Joker Poker and Aces and Eights.
When it comes to other types of poker games and casino games, NetBet Casino offers everything from Punto Banco, Casino Hold’em, Three Card Poker and Caribbean Stud Poker to instant-win classics like Around the World and some scratch cards too!
We like how the online casino has made it as easy as possible to sort through the different game categories available, although, as mentioned, you will find different casino games available depending on whether you’re in the “Casino” or “Vegas” tabs.
We now see on offer at virtually all online gambling websites an abundance of progressive jackpot slots, and NetBet Casino is no exception! They offer a host of progressive jackpot games from both Playtech and other game developers, and this allows you the chance to win life-changing amounts of money (with the progressive jackpots often worth millions of dollars) while staking a relatively small amount!
There are tons of progressive jackpot games, including Playtech’s famed Age of Gods franchise, which has now seen tons of spin-off/sequel games released, and Microgaming’s ultra-popular Mega Moolah is also offered at NetBet Casino, so they really do cover all the bases.
All of the progressive jackpot slots and casino titles at NetBet Casino can be found under the “Jackpots” tab, and, like the rest of the game options at the site, they are all available to enjoy in so-called instant mode.
We should, however, take this opportunity to point out that to enjoy these progressive jackpots for real money, you will need to create an account first; this is common at online casino sites, and most progressive jackpot titles cannot be played in demo mode; just something worth remembering!