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Netbet confiscated my winnings of 3024 euros

Discussion in 'Casino Complaints - Non-Bonus Issues' started by aronvinnom, Aug 29, 2018.

    Aug 29, 2018
  1. aronvinnom

    aronvinnom Newbie member

    Location:
    Finland
    On 17th of June I made two deposits of 80€ each and won 3024.65€ on The Spin Lab slot. These were no bonuses attached to these deposits. The casino confiscated all of my winnings claiming I made fraudulent withdrawals. That is totally false, I never made a single fraudulent withdrawal. Before my win on 17th of June the casino had technical issues and the casino kept sending me emails with fake transactions that were happening by themselves or casino staff was creating them inside of my account. Either way, I didn't make those transactions, I didn't even log in when they were happening. I saved all the evidence and it proves that the fake transactions happened when I didn't visit the casino at all.
     
  2. Aug 29, 2018
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
  4. Aug 29, 2018
  5. Jayjay231221

    Jayjay231221 Member

    Location:
    Warrington
    Rouge casino unfortunately :(
     
    Last edited by a moderator: Aug 29, 2018
  6. Aug 30, 2018
  7. aronvinnom

    aronvinnom Newbie member

    Location:
    Finland
    The casino's system sent 46 emails, all of them related to fake transactions that appeared either because of some system glitches or were made by casino staff to use against me in criminal manner. I saved the logs from the casino and there are a lot of transactions I never made. The casino blames me for "fraudulent" withdrawals, which is a lie, because I never made a single fraudulent withdrawal.

    Only 3 transactions in all the screenshots are real, two deposits of 80€, and the withdrawal of 3024.65€. The 3024.65€ withdrawal is when I made a request to withdraw my winnings on 17th of June. That win was confiscated, they refuse to pay it. All of the rest transaction seen in the screenshots are fake, Netbet has falsified their own records. As you can see some of the transactions happened almost in one instance, some happened with few hours between them. Transactions happened when I didn't even login into the casino, which proves that I had nothing to do with these fake transactions.

    What Netbet is doing is committing a fraud by falsifying their own records, creating fake transacting inside of a customer's account. MGA responded to me that what I describe Netbet doing, is cyber crime and that the police should investigate it.

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  8. Aug 30, 2018
  9. Slottery

    Slottery Full Member

    Location:
    Malta
    Something looks bit weird there just by few seconds look, these withdrawals have in second column "wdraw refused" which gives some indication that these are reversed transactions and not paid to you, that one on top where they (i assume) confiscated your balance, there is text "Withdraw". Transactions later have status successful, so it seems that you haven't really received these and only successful one is that where your balance is confiscated. As amount is same 138.69€ and transactions have been done within so short time, it shows more some system glitch that it have been tried to process with no luck. Did you at any point make withdrawal request of 138.69€ which could now show there as attempt with no success?

    I have no idea about this casino in question and how their back office is working or communicating with payment supplier, but as said, few seconds look to these screen shots with this not really rounded amount what people typically withdraw and velocity of these transactions just looks very much some error for multiple attempts to process same transaction with no success.

    I would ask explanation for that "wdraw refused" part for these deposit attempts and you should be able quite easily proof by providing your bank statement (as Trustly was used so they should appear there) that you haven't get those withdrawals and also point out that only one of these which don't have that "refused" part is actually where they take all your balance out from account manually.

    Not sure how much they are willing to cooperate, but if you can with your bank statement show that you haven't get these funds, point out that message you can see in all these ones they claim you have done and that no human normally make so many attempts for that exact same amount within that time period, might get them (except when reading these Max comments, wouldn't put too much hope in that) consider to review these again if these really are paid and where (even could assume these are not left anywhere or at least not longer than Trustly) they are. If you point these details to MGA and claim that it really shows tech issue more than cyber crime, maybe they are more interest or maybe not.

    Just my two cents middle of my well earned coffee break.
     
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  10. Aug 30, 2018
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
  12. Aug 30, 2018
  13. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Mindblowing that casinos like this can exist and that no one seems to be able to do anything about it.
    Police / Interpol / CIA etc etc can pull plugs and take fraud / criminal / terrorist websites offline.
    Why is this not being enforced on scam casinos.
     
  14. Aug 30, 2018
  15. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    By the way, that shitholecasinos website.. :thumbsup::lolup::thumbsup:
    You not behind that Daz, are ye? :D:D:D
     
  16. Aug 30, 2018
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Alas no, it's a foreign bloke.
     
  18. Aug 30, 2018
  19. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Haha okay...I just had to laugh a few times very loud as I like the way he is writing his poison dripping articles. :D
     
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  20. Aug 30, 2018
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Yes, I've now seen an author whose writing is even blunter than mine. I'll start taking lessons. :p
     
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  22. Aug 31, 2018
  23. aronvinnom

    aronvinnom Newbie member

    Location:
    Finland
    On 30th May 2018 I made a withdrawal of 138.69€. It was validated on 2nd June. I got email from Netbet that it has been processed. On 4th of June I received 138.68€ from Netbet to my bank account ending with 79. They made 1 cent mistake and sent me 138.68€ instead of 138.69€. But it doesn't matter.

    During June I never received a single withdrawal from Netbet apart from one of 138.68€. The balance was zero and I didn't play or made any transactions until 17th June. On 17th June I deposited and won.

    In the screen shots of the first post all but 3 transactions are real, all cancellations are fake, I never cancelled anything. Notice that in addition to 138.69€ cancellations, Netbet falsified more transactions.

    On screenshot 1 the withdrawal of 4,827.62€ is falsified, I never had this balance, I never made such withdrawal, I never received 4,827.62€.

    On screenshot 4, another falsified withdrawal, 970.82€.

    On screenshot 5, another falsified withdrawal, this time 3,328.57€.

    All cancellations are falsified, I withdrew 138.69€ just once, it was processed, I received it.

    I add screenshots with more evidence. Bank statement for June. Bank statement I sent them for verification. Bank account ending with 79.

    More evidence, email from Netbet that they processed the withdrawal of 138.69€. Transaction from my bank where you can see I received that money.

    I got money to my bank account in June 4 times.
    1094.00€ from redbet
    997.00€ from karamba
    348.20€ from redbet
    And 138.68€ from Netbet, the withdrawals of 4,827.62€, 970.82€, 3,328.57€ and allcancellations are falsified.

    Bank statement shows, in June I had total of 3,432.27€ debited from my bank account, and 2,577.88€ credited.

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  24. Aug 31, 2018
  25. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Can't you take this evidence to a lawyer and enquire about the possibilities to bring this criminal outfit before a court of law?
     
  26. Aug 31, 2018
  27. aronvinnom

    aronvinnom Newbie member

    Location:
    Finland
    It would take a lot of time and effort to litigate, and even if I win, I would need to seek litigation fees from Netbet separately, also expensive. MGA replied that this is cyber crime and the police should investigate it, but since the company is Maltese, I would need to contact Maltese police. I live in Finland.
     
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  28. Aug 31, 2018
  29. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    I have to say that I have never won a significant amount of money online until recently. But now that I am discovering all these protection websites, I am really learning that this whole landscape of online casinos is a complete minefield.

    They really take the phrase “the House always wins” to a WHOLE new level. You really have to do your homework.
     
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  30. Aug 31, 2018
  31. Slottery

    Slottery Full Member

    Location:
    Malta
    I still see this more system etc... error than fake, i would raise this again with casino by providing fact that this same transaction seem to be looping in their system, failed-re-processed-failed etc... as it really seems like that. You can point out that different message in screen shots you see and that it seem really obvious that it's same transaction which have been looping there. You can also provide them your bank statement from date of withdrawal until today as a proof that you haven't receive this amount but only once like you requested.

    I didn't mean that you have reserved that yourself, but seems (as said i have no idea about their back office, how they process payments etc....) to my eye that you are correct in this one if they are referring to these multiple transactions in error message in them. Problem is that they are rogue casino who failed to get out from that category even they promised to Max, so i'm not sure if he will be processing PAB:s against this operator and are they responding at all or not.

    But as a conclusion, if they claim that these transactions for that very same amount are all paid to you and these are fraudulent withdrawals they claim you made, you can very easily so that it's not true by providing them your bank statement where only one payment have reached you.

    If you contact MGA again, don't speak about cyber crime or that they have manually added these transactions to your account by fraudulent mean, but rather suggest that you think that there have been some technical or other issue as one transaction showing multiple times, within very short time period and it only have reach you once as you advised. Just really shooting to dark here but if you only received amount once and they claim something else, it's easy for you to show it's not correct, with your bank statement.

    I would start whole thing again but leave that part away that they have with fraudulent mean added transactions to your account as that i don't really believe happened, no operator is not that stupid that will add there these kind of transaction pattern manually and claim you have this money as it can be very easily be proven to be wrong. There really might not be anything made with purpose but tech error at some point, can even be that money only have failed at providers end and need to be traced back to casino, they might just not had made complete investigation and just by quick look at your transaction history there shows transactions (with different message which feels like it could show that there is error in transaction but still approved which can be that money returned to your account, or is sent to Trustly, only people working there know how and where they catch their messages to where).

    Overall, it's always better first ask to investigate whole matter and just calmly state that you only have received one withdrawal instead of these all in your transactions, instead of claiming they have added them with purpose, you usually get treated better when not accusing directly somebody about scam or crime, in such a cases MGA naturally tell you to claim police report, but if only ask it to be investigated as you think that there is error somehow somewhere and provide proof, you hopefully can get it fully investigated if this is issue without any other claims about violating terms and conditions etc...

    EDIT: With fast check again, when you check your transactions, see that field where you can see text "wdraw refused" that COULD be suggesting that transaction has failed and returned to your balance and it have been tried to re-process until successful. Then other transaction you pointed out you haven't made, in very last column there, some transactions show "Trustly" but if there is transaction where payment supplier (like Trustly in this case) is not mentioned, it can suggest that withdrawal is made manually just to adjust your balance (as you said you had funds confiscated).

    Try to get very clear explanation about what transactions you are accused and ask them to be investigated, i'm still pretty sure that nobody is not that "smart" that would add these kind of fake transactions to any players account to show this obviously. What more polite you try to be without calling them scammers or criminals, better service you might get, hopefully, never heard about this place. If these are all details from case, it seems quite strict forward that you have stronger hand on show down.
     
    Last edited: Aug 31, 2018
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  32. Aug 31, 2018
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    If this is a confirmed pattern of behaviour, it's about time their licenses were smoked.
     
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  34. Sep 1, 2018
  35. aronvinnom

    aronvinnom Newbie member

    Location:
    Finland
    I told them several times that I never made any fraudulent withdrawals. First, they told me the decision to confiscate my winnings was final. I told them in chat that they have a glitch in the system. The chat support agent replied:
    If you wish to further address this issue, I suggest that you send an email to @ with the subject field Manager.

    I wrote them an email explaining receiving a lot of emails from their casino related to glitch transaction. I suggested this:
    I hope you can review the glitches in your system and see that I never made a single fraudulent withdrawal

    They replied that the decision still stands, basically blaming me for all the glitches in their system.

    I didn't speak about cyber crime, it was their reply to my explanation of what happened.

    I repeat, I did exactly that, I asked them to investigate, they don't leave me with any other choice than to bring this to public knowledge.
     
  36. Sep 1, 2018
  37. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Good luck with your case. I truly wish you all the best and hope you get what is rightfully owed to you. I don’t understand the bureaucracy in a lot of these casinos.

    Is it on purpose, or is it just plain stupidity? These casinos are all blood suckers.
     
  38. Sep 1, 2018
  39. kelapa

    kelapa Newbie member

    Location:
    Netherlands
    Say no more...

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    MGA is corrupt. Maltese gambling companies can do anything they want, unfortunately.
     
    Last edited: Sep 1, 2018

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