Lucky Nugget Review
A Solid MGA-Licensed Microgaming Casino
By Casinomeister Oct 21, 2021
Lucky Nugget Casino was first established back in 1998, and in their two-decade lifespan, they’ve continually shown themselves to be one of the market leaders in Microgaming-powered casinos. A decent welcome bonus, a large selection of games and a super-responsive customer support team, make Lucky Nugget Casino an ideal choice for any player, both new and old.
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While Microgaming-powered casinos are becoming rarer and rarer, Lucky Nugget Casino is one of the few solid outfits still around – and if you choose to play at Lucky Nugget Casino, you should know they have a solid reputation when it comes to looking after their player base and ensuring players get the best online gambling experience possible.
We were pleased to see, from the get-go, that Lucky Nugget Casino is licensed by the Maltese Gaming Authority – as this ensures the site’s passed a rigorous number of checks and is operating fairly – and this is a major plus point, in our books.
While the design of Lucky Nugget Casino isn’t overly impressive, it does what it’s supposed to do – and you’ll find yourself able to access a wide variety of Microgaming games while claiming a decent welcome bonus offer and enjoying a lucrative loyalty program that sees you collecting points as you play.
Creating a new account at Lucky Nugget Casino is simple, straightforward. It takes just a couple of minutes – and once registered, you’ll be able to make a deposit and begin playing your favourite games right away! Let’s kick off this Lucky Nugget Casino review with a look at the main welcome bonus offered to new players:
Well established casino
Awesome software (MGS download)
Licensed by Kahnawake
Withdrawal limits of €4,000 per week
Payouts could be faster
Bonuses and Promotions
A major component of this Lucky Nugget Casino review was looking at the site’s main welcome bonus offer and any other promotions they run – and, below, you can view details about what they offer and what you should expect when claiming any bonuses at Lucky Nugget Casino for yourself.
No-Deposit & Free Spins Offers
Unfortunately, Lucky Nugget Casino doesn’t currently offer any no-deposit bonus to new players, nor do they have any free spins promotions running. However, they do sometimes run one-off or time-limited promotions, and these can include free spins.
Lucky Nugget Casino will usually notify you by email if and when any of these promotions become available – but you can also check out their “Promotions” page, which is linked in the footer area of the site if you’d like to see what’s currently available for the site.
VIP and Loyalty Programs
From the moment you first join Lucky Nugget Casino, you’ll be enrolled into their loyalty program – and it doesn’t cost anything to join. Every time you place a real money wager on any of the site’s casino table games, slots or other games on offer, you’ll begin to earn loyalty points – and these points can, at a later date, be exchanged for bonus credits, which you’re then free to spend at your own leisure.
Like we see many online casino sites doing, Lucky Nugget Casino operates a multi-tier loyalty program – so, the more you play, the higher up the ranks you’ll go, and the greater the perks you’ll receive. The top-most tier is Prieve, and as you reach closer to this top tier, you’ll be able to enjoy bonuses including faster-point-earning potential, exclusive competitions and giveaways, and access to a special, dedicated VIP customer support team.
To kick you off on the right track, once you make your first deposit at Lucky Nugget Casino, you’ll receive 2,500 loyalty points. We should, however, point out that any bonus credits you redeem your loyalty points for are bonus funds – so terms and conditions to apply, details of which you can read directly on their website.
BANKING AND PAYMENT METHODS
In order to accommodate as many players as possible, Lucky Nugget Casino has done its best to offer as many payment methods and banking options as they can – and you’ll find Lucky Nugget’s range of banking options sufficient for players in almost all scenarios. They accept all major debit and credit cards, and virtually all deposits (bar those made using a Direct Bank Transfer) are credited to your account immediately, with no fees associated.
Currently, players at the casino can make deposits and withdrawals using: Ecopayz, EntroPay, Ezeewallet, MasterCard, VISA, Maestro Much Better, Neosurf, Paysafecard, Skrill, Skrill 1-Tap, Visa and Zap zap. Lucky Nugget Casino also allows you to make your deposit and withdrawal transactions in no less than 18 different currencies – and this includes both USD, EUR and CAD. In some cases, bank transfer payments can be made – but bank transfer payments are usually reserved for larger deposits/withdrawals. A full breakdown of all banking options can be viewed once logged into your account or by contacting the customer support team.
To make a deposit, click on ‘Bank’ on your member toolbar, which will give you the option to either deposit or make a withdrawal. Click on the banking options you want to use, fill in the relevant details, and you’re done. A nice and simple process!
The casino has also built in what’s known as a “quick deposit” option, letting you top your account – or withdraw funds. If you’re playing a game at Lucky Nugget Casino and want to make a deposit or withdrawal, a blue ‘Bank’ button at the top of the game takes you to the same screen, meaning you do not have to exit the game in order to access banking options. This will not impact your progress in the game.
Making a withdrawal at the casino is relatively straightforward – and while their withdrawal time-frames aren’t the best in the industry, they’re not bad. The casino’s team has been working hard to improve the speed at which they process withdrawal requests in the past few years.
After you make a withdrawal request, your withdrawal will remain pending for 24 hours. If during this period of time, you wish to cancel your withdrawal, you’ll be able to do so by simply pressing the “Cancel Pending Withdrawal” button from within the banking area of our account. Once the 24 hours pending withdrawal time frame has passed, the casino will process your withdrawal request as fast as they can – and you’ll generally find your withdrawal is processed around 48 hours after initially making it.
Once the site has processed your withdrawal, the time it takes for your withdrawal to reach your account varies, depending on the payment method used. For example, if you make a withdrawal using Skrill or Neteller, the withdrawal will become available immediately once the casino processes the payment. A withdrawal made using a debit card can take up to 5 working days or business days before you see the money available in your account.
While our team was putting this Lucky Nugget Casino review together, we noticed the online casino has lots of tools in place to help customers stay in control of their gambling.
These tools include the usual deposit limits, where you can set daily, weekly and monthly limits. Setting lower limits comes into effect immediately, but any increase in these limits will take 24 hours to apply.
Players can also set session reminders at Lucky Nugget Casino to tell them how long they have been playing, ranging from every 30 minutes up to every four hours, as well as view their gaming history to help keep track of their spending.
There’s also the option to self-exclude from the website for a set period of time, ranging from 24 hours up to three months, or to self-exclude from the site on a permanent basis.
In addition, Lucky Nugget Casino offers a ‘Self Test’, a series of questions designed to see if a player is suffering from problem gambling. If someone answers ‘yes’ to seven or more of these questions, they are advised to speak to a professional or take action over their behaviour.
We were pleased to see that the casino offers links to a number of responsible gambling charities and help sites – found in the main website footer – and the customer service team can also provide more information about the responsible gambling tools available to you if you feel as though your online gambling is becoming problematic.
New players with questions about how the welcome bonus works or existing customers with the account or game issues will be pleased to learn the casino’s customer support team work 24 hours a day, 7 days a week – so you should not have any issues getting the help and support you need.
The easiest way to get in touch with Lucky Nugget Casino is to use the live chat facility. This can be found under the “Help” section of the site, and it’s also shown on the top-most navigation menu when logged into your account. Opening a live chat conversation will connect you with a member of the customer support team – and waiting times are minimal, with most players connected to an agent in under a minute.
Their live chat facility is available – on paper – only in English. However, they do note that they use translation software to handle complaints from those who don’t speak English – so you shouldn’t have any issues, regardless of which language you’d like to contact the customer support team in.
On the whole, we found the live chat facility at Lucky Nugget Casino – along with the customer service team in general – very impressive. While writing this review, Lucky Nugget Casino showcases their commitment to player safety; They won’t answer any account-related queries via the live chat function unless you clarify your identity. We thought this was quite impressive, as some casinos will happily chat away to you before they ask you to verify your identity when it comes to certain details.
We were also happy to see while writing this review, Lucky Nugget Casino offers support via email, too – and you can reach their team directly at [email protected].
However, we’d always recommend contacting the customer service team using the live chat facility at the casino, Lucky Nugget. This will ensure you get the quickest response time and will avoid you needing to wait around for a day or two for the site to respond to your query or help you out with any issues you’re running into.
In today’s online gambling day and age, regulations are tougher than ever – and online casinos must adhere to these regulations or run the risk of facing hefty fines. As Lucky Nugget Casino is licensed by the Malta Gaming Authority – one of the world’s toughest online gambling regulators – Lucky Nugget Casino are required to carry out identity checks on their players to make sure they’re above the age of 18. So the casino knows who’s playing at their site.
Thankfully, unlike online casinos licensed in the UK, you don’t have to complete the player verification check upon joining the site. However, it’s likely you will be asked to complete a “Know Your Customer” (KYC) check at some point – especially if you’re depositing or spending large amounts of money or making a withdrawal for more than $1,000.
Should this happen, then you’ll need to send over a copy of a photographic identification document and proof of residences, such as a bank statement or utility bill that is no older than six months.
Also, if applicable, you might have to email over a copy of proof of your income and proof of ownership to Lucky Nugget Casino for any payment method used to deposit or withdraw funds. This is due to the new, so-called “Source of Wealth” (SOW) requests that some online gambling regulators are beginning to require operators to carry out. Thankfully, these checks are rare – and unless you’re gambling significant amounts of money, it’s unlikely that Lucky Nugget Casino will ask you to complete an SOW.
If you do need to send in any documents, copies can be sent as PDF, JPEG or PNG to [email protected], but must be under 5MB. Players are also requested to keep their personal information, such as any new address or name change, up to date.
Thankfully, Lucky Nugget Casino is pretty quick when it comes to verifying player accounts – and their customer service team works round-the-clock to ensure your gameplay is as smooth and uninterrupted as possible. From what we’ve learned, most player verification checks are completed within 24 hours – although this time frame may increase over the weekends and during public holidays, and you may need to wait a couple of business days.
Website Experience and Features
Desktop and Mobile Gaming
While Lucky Nugget Casino is an old-school Microgaming-powered casino, that doesn’t mean they haven’t kept up with the times – and their online casino is actually one of the most modern we’ve come across when it comes to Microgaming sites.
The user interface is easy-to-navigate, easy-to-use and clear – and while it’s not the most modern online casino we’ve ever seen, it does a pretty decent job – and when it comes to mobile gaming.
Lucky Nugget Casino doesn’t have a dedicated mobile app, but their website can be accessed from the vast majority of mobile devices; to do so, you simply need to open up your mobile device’s internet browser, log into your account (or sign-up if you’re a new user) and begin playing! Their mobile casino is easy to use and can be accessed from virtually any mobile device.
Their mobile casino is available round-the-clock, and if you do choose to play at their mobile casino, you’ll experience the same high-quality gaming experience you would have if you were playing at the desktop version of their site.
Thankfully, the vast majority of Microgaming’s games are now available in HTML5 – and this means most games can be enjoyed from your mobile device without needing to worry about downloading or installing any apps, plugins or allowing permissions.
There were a few things that stood out to us when writing this review of the casino, Lucky Nugget. First, we really like how open they are about their Payout Percentages. Head to the footer section on Lucky Nugget Casino’s website, and you’ll notice there’s a link that says “Payout Percentages”.
Clicking this link allows you to download a document that showcases a list of all the games offered at the online casino – their expected return to player percentages – and the actual return to player percentages for a set period of time. What this essentially allows you to do, is see exactly how much the casino is making or losing for particular games – and while that may not sound too interesting for most players, for us, it shows that Lucky Nugget Casino is transparent – something that you simply can’t take for granted today.
We also really like the fact that Lucky Nugget Casino makes it easy to access all areas of their site – whether that be learning more about their responsible gambling tools, looking at their online gambling license or simply discovering which games they offer. All of this can be done from the site’s main homepage – and they cover everything that you, as a player, would want to know.
Whether you’re looking to play the latest casino table games, try your hand at online Scratch Cards, play poker casino games, try Hi-Lo, or enjoy Double Bonus poker – Lucky Nugget’s game range is superb, and that’s despite the fact that all the games Lucky Nugget offers are from Microgaming.
In fact, you won’t find any games Lucky Nugget offering not from Microgaming – so while it may put off players who’re looking for more modern video slots, poker casino games or Double Bonus video poker titles – if you’re a Microgaming fan, and want to enjoy games from one of the most renowned and iconic software providers on the planet, then you’re in for a treat when you play at the site!
If you’re like most who play at Lucky Nugget Casino, it’s video slots you may be most interested in. When putting this Lucky Nugget Casino review together, we were pleased to see that the online casino offered a wide variety of casino games, including both video slots and table games – though we think it’s fair to say it’s their range of real money slot machines that really makes the site stand out.
You’ll find Microgaming’s full portfolio of real money video slots on offer at Lucky Nugget Casino – and this includes many of the game developer’s most iconic slots like Thunderstruck II and Immortal Romance.
Both of these slot machines have attracted a cult-like fan base thanks to their insane win-potential – both during the base game and the free spins bonus round – and, when the free spins bonus round is triggered, players can choose from one of four bonuses, where special reel modifiers like multipliers, progressive wild multipliers and more come into play. These games are offered at virtually all online casinos on the planet – for a good reason – and if you play at Lucky Nugget Casino for real money, you’ll be able to enjoy them yourself, too!
There’s also a number of Microgaming’s other video slots available to enjoy for real money – and some of the site’s most popular includes BAR BAR Black Sheep, Big 5, AstroNomical, Dragonz, Break da Bank Again and Thousand Islands.
We were really impressed to see that Lucky Nugget’s game offering even allows you to enjoy some of the game developer’s really old slot machines – titles like Couch Potato, which are rarely available at online casinos today due to their age and the 3-reel mechanic, which they’re built around.
We can say with confidence that when it comes to Microgaming slots, Lucky Nugget Casino offers pretty much every slot available from the software provider – and you’ll be hard-pressed to find other online casinos with such a vast range of slots available to enjoy for real money.
Live dealer games have become a staple point at many online casinos – and, indeed, many players are actively going out in search of live dealer games, with many enjoying the live dealer mechanic over conventional, computer versions of the game.
Unfortunately, Lucky Nugget Casino is yet to offer any of their own live dealer casino games – and this is likely due to the fact that they’re a Microgaming-only casino. In the past, Microgaming did have their own live dealer games product – but a few years ago, they abruptly withdrew it from the market, and now, it’s only found in a few Asian markets – so Lucky Nugget Casino doesn’t offer any live dealer games.
Why they haven’t partnered up with an industry leader like Evolution Gaming remains to be seen; after all, it’s clear players like live games – so this is an area where we feel Lucky Nugget Casino can improve quite a lot. We’d like to see, at the bare minimum live Roulette and Blackjack added to the casino as soon as possible.
Despite not making an appearance under any of the site’s main game navigation menus, Lucky Nugget Casino does indeed offer a number of casino table games, and this includes some of the more popular types of game – think Baccarat and Craps – along with some newer, more unusual types of casino table games, such as Keno, Scratch Cards and a few poker-inspired games.
In order to be able to see these games, you’ll need to have an account at Lucky Nugget Casino – as, as we just mentioned, you’re not able to view them from the main game navigation menu itself. We’re unsure why the site doesn’t offer a dedicated “Table Games” tab – they focus a lot on Roulette, Blackjack and Video Poker – and we can’t help but get the feeling like these other games have been somewhat neglected! Still, they are available to play for real money – so don’t worry if you don’t see them at first! You just need to be logged in!
Like some of the other game types we’ve seen, progressive jackpot games at Lucky Nugget Casino get their own tab on the main game navigation menu – and, at the time of writing, there are 16 different progressive jackpots to choose from.
Three of these progressive jackpot slots had an eye-watering jackpot of over €12.3m when we were putting this Golden Nugget Casino review together – and, as you may expect, it’s Mega Moolah that takes credit for offering such substantial jackpot potential.
Mega Moolah is, by far, the most successful progressive jackpot ever created – and it holds a number of records (including holding an actual Guinness World Record for the biggest slot win in history). It’s made more than 50 millionaires in its time, thanks to the fact that the game’s speed (the minimum jackpot amount) is a cool $1 million.
Along with this iconic progressive jackpot slot, other jackpot games at Lucky Nugget Casino includes ‘Wheel of Wishes’, ‘Sisters of Oz’ and ‘Book of Atem.
A $1.5m jackpot was running on ‘African Legends’, as well as $290,158 on ‘Major Millions Progressive 5-Reel’. Smaller jackpots were also available on other titles listed under the Jackpots tab – and you’ll find everything from Major Millions to Mega Moolah ISIS.
As you can imagine, all of the progressive jackpot video slots on offer are from Microgaming – so you won’t find any NetEnt or Playtech-powered jackpots on offer here.
About the Team and History
Lucky Nugget Casino is a true veteran of the online gambling world, first opening its virtual doors to players way back in 1998; that means they’ve been in operation for over 23 years! The site is owned and operated by Bayton Ltd – a Maltese company – and the site operates under an online gambling license from the Malta Gaming Authority (MGA).
The Malta Gaming Authority is known for being one of the world’s most reputable and aggressive online gambling regulators – up there with the likes of the United Kingdom Gambling Commission. However, unlike the United Kingdom Gambling Commission, the MGA haven’t implemented many of the harsh (and often completely unnecessary) regulatory rules that are greatly affecting players.
The fact that Lucky Nugget Casino is licensed by the MGA is fantastic news, as it ensures you’re playing at a site that’s fair, reputable – and well-licensed.
The casino boasts an impressive resume – saying, themselves:
“Lucky Nugget Online Casino operates under a license granted by the Government of Malta, and we have adopted the code of conduct of the Interactive Gaming Council (IGC), of which we are a member. The Casino is reviewed monthly by independent auditors, and these reviews of the payout percentages of our games (being the percentage of winnings to wagered amounts as shown by the data log files) are published monthly on our site. We encourage our players to view these at any time.”
It’s also well worth pointing out that all of the games available at Lucky Nugget Casino have been independently audited by eCOGRA – the world’s most renowned and respected testing house. This ensures that all of the games on offer are truly fair.
From their very beginning, Lucky Nugget Casino has been Microgaming-powered, and they’re one of the few online casino sites to still stick by their original ethos, providing players with real money Microgaming games in a fair, honest and transparent environment.
Complaints and Track Record
Lucky Nugget Casino has a solid track record in the iGaming industry – and while, of course, complaints exist online – they do their best to look after any player issues and have set out a detailed complaints procedure should you run into any problems while playing at their site or using one of their bonus offers.
If you wish to make a player complaint, at first, you should raise the issue with the casino’s customer support team, either via live chat or email. If the site’s response is, you feel, unsatisfactory, you can then raise a formal complaint, provided it’s done within 6 months of the issue first occurring.
To do this, send an email to [email protected] including your username or account number, full name, an explanation of the issue and any other information relevant to the complaint.
Once Casino Lucky Nugget has replied, you have four weeks to respond, with failure to do so resulting in your query is automatically resolved. If you want to reopen the complaint, you’d need to start the process again.
If your complaint relates to a withdrawal, you must first allow at least one week for the withdrawal request to be processed.
If, after this, you’re still not happy with the casino’s response, you’re able to take your complaint directly to the MGA or one of their pre-approved Alternate Dispute Resolution (ADR) services. They will then look at your complaint and make a ruling.
However, we should stress that, while playing at Lucky Nugget Casino, it’s incredibly unlikely that you’ll run into any problems; they’re a solid brand with more than two decades in the industry – and there’s a reason they’ve been around for so long; they’re honest, they know what they’re doing – and they look after their players.
|Jurisdictions||Malta Gaming Authority, UKGC|
|Casino representative||Account Manager|
|Is this casino certified||No|
|Payout time||24 hrs|
|Reverse time||24 hrs|
|Payout limits||€4,000 per week|