Frank Casino Club Review
A HUGE Selection of Games - Is Frank Casino Legit?
By Jelena Isakov, Last updated Jun 9, 2023
Frank Casino or Frank Club Casino is primarily focused on slots with some live table games and sports. They seem to be a decent online casino, although they are in the “Grey Zone” section here at Casinomeister, as they haven’t requested to undergo our vetting process yet. The site offers thousands of games from many of the world’s leading game developers. We have no issues recommending the casino to our readers; they appear to have a solid reputation and look after their players.
Frank Casino Club – or Frank Casino is now more commonly known as – offers an interesting concept, enriched with many bonuses, promotions and tournament options. There are Daily Cash Prizes, Free Franks, Birthday Gifts, VIP Programs and other bonuses, and new and existing players are taken care of.
Licensed in Sweden, Malta, and in some aspects in Curacao via master license 1668/JAZ, the online casino can accept players from all over the world. Frank Casino offers 24/7 casino support via email, phone and live chat.
Withdrawals are processed within 48 hours with a 24-hour reverse time. Payment processing is done on weekends but with a monthly limit of €100,000. Avento MT Limited owns it.
The site boasts an impressive selection of games, and in this Frank Casino review, we’re going to be taking an in-depth look at what the online casino has to offer – and what you can expect when playing there for yourself!
Plenty of promos and tournaments
Features Sports as well
Great selection of software providers with over 2,000 games
Withdrawal lock option on request
Payouts may take 48 hours
Monthly withdrawal limit
Bonuses and Promotions
Frank Casino is an online casino that looks after both new and existing players – and below, we’re going to take a look at the welcome bonus and other promotions you’ll find when playing there for yourself.
VIP and Loyalty Programs
Frank Casino is an online powerhouse for its VIP Program – and it spans six different levels. Each time you place a real bonus money wager at the site, you’ll earn what is known as Franks – points – and these can be exchanged for bonus spins, reload bonuses, matched deposit offers and cash!
The upper three levels of the program are when players become VIPs. This sees withdrawals processed more quickly and a higher exchange rate of loyalty points – essentially allowing you to get bigger bonuses from the comp points you’ve earned.
BANKING AND PAYMENT METHODS
Frank offers a wide variety of payment options and methods, including all major debit and credit cards – VISA, MasterCard and Maestro – along with EWallets such as Skrill, Neteller, Paysafecard and more. Bank transfers can be used to make deposits and withdrawals – although we should point out that out of all the deposit methods available at Frank Casino, bank transfers usually require you to deposit the most.
The minimum deposit limit for most of the banking options at Frank Casino is $10. However, the minimum deposit can vary depending on which payment method you choose to use – and once logged in; you can view any minimum deposit limits from within the banking section.
We like how the min deposit, $10, allows those on smaller budgets to play – although, as mentioned, the minimum deposit, $10, doesn’t apply to all deposit options.
Frank Casino Withdrawal Speed
Frank implements a monthly withdrawal limit – but thankfully, it’s very high, set at $100,000. Still, it is worth taking into account, especially if you plan on playing at very high stakes.
Unfortunately, the payout times at Frank Casino are quite slow – especially when compared against the speeds we see at other casinos – and withdrawals take up to 48 hours for the casino to process. The first 24 hours of this time frame will see your withdrawal reversible – which again is something we don’t like; we urge you never to reverse withdrawals. However, there is an option to manually lock your withdrawal – something we strongly recommend you do when playing at the online casino!
Frank Casino provides all players with a top-notch responsible gaming experience, ensuring you can play at the site – and do so safely – without risking too much or letting things get out of control.
Details about their responsible gambling tools can be found under their “Play Safe” link, which is found within the footer area of their website. To begin with, Frank Casino offers a checklist you can work your way through. This is designed to give you an indication of whether or not the amount of money (or time) you’re spending gambling may be too much.
The site also offers several player-managed responsible gambling tools, including deposit limits, loss limits, wager limits and session time limits. These are all self-managed, and, like at other casinos, they can be used to limit how much money you’re spending or depositing while using the site’s software.
Frank Casino also offers a time-out function. This can be used by a player when they want to take a temporary break from online gambling – and you can use the time-out function for between 1 day and 6 weeks.
If you want to stop gambling on a more permanent basis, you can also choose the self-exclusion function. This completely shuts your account for a minimum period of 6 months – and a maximum amount of 5 years.
We found the responsible gambling tools available at Frank Casino to be excellent – and it’s clear from their Play Safe page that they take customer safety seriously. We welcome all of the responsible gambling the site offers, and we’re happy to see that they’re all player-managed, so you can set, monitor, and change them yourself without having to contact the casino.
Customer support is available 24 hours a day, 7 days a week at Frank Casino, and they offer support through live chat, email and phone. If you’re a new player, you’ll not find yourself able to use the live chat function; it appears as though, in some countries, it’s only open to existing player accounts.
When we were writing this review, we found that Frank Casino provides customer support in many languages. English, Swedish, Norwegian and Finnish are all supported.
Whether you’ve got questions about slots, want to know about bonus promotions or have account-related problems, the customer support team at Frank Casino will be happy to help out – and we found the customer support team to be professional, helpful, and friendly at all times!
Identity verification and ‘Know Your Customer’ (KYC) procedures are common practices used by online casinos to guarantee that their customers are who they say they are and are legally allowed to play on their platform.
At Frank Casino, you can expect to be asked for identification, such as a passport or driver’s license; confirmation of address, such as a paper bill, bank account, or government document; in some situations, you may also be required to submit proof of ownership of a payment method; for example, if you use debit and credit cards to make deposits and withdrawals, the site may require you to upload a photo of the card used, to verify it’s in your person.
Once you submit these documents, Frank casino told us they aim to process them within 24 hours – although according to what we’ve read online, much of the time, KYC documents are checked within just a few hours.
It’s important to point out that – while annoying – these KYC checks aren’t something the casino is doing to slow your withdrawal or make your life more difficult. The MGA – the online gambling regulator of Frank Casino – requires the site to verify the ID of their users, and Frank Casino really don’t have a choice in the matter.
Website Experience and Features
Desktop and Mobile Gaming
The design of Frank Casino is one of the first things we noticed when putting this review together. It was created to allow users to play games as easily as possible. On the home screen, you’ll find a range of popular and new slot machines, as well as a helpful overview of game categories.
On a dark purple backdrop and soft flecks of colour and light, vibrant game logos, Frank Casino stands out. The uncluttered layout and sleek colour scheme of the casino conveys beauty and style while rippling with energy.
A slider banner dominates the top of the home screen, where you can find all of the newest updates, such as promotions for new releases or information about any deposit bonus offers the site is currently running.
Frank Casino also offers a mobile casino – and this mobile casino can be accessed on all mobile devices. What’s more, to play at the mobile casino, you don’t need to download an app – and all you need to do is head to the casino from your mobile device’s internet browser, and you’ll then be redirected to a special mobile-optimized version of the site! Frank Casino is available to use on all modern smartphone or tablet devices.
Frank Casino offers a huge selection of video slots, casino table games and live dealer games – all from some of the world’s top software providers.
Currently, the games you’ll find at Frank Casino are provided by NetEnt, Microgaming, Yggdrasil, Quickspin, Play’n Go, Amatic, NextGen Gaming, Playson, Elk Studios, Evolution Gaming, Booming Games, Endorphina, Thunderkick, Betsoft, 1X2 Gaming, Betdigital, Big Time Gaming, Push Gaming, Foxium, Rabcat, Genesis Gaming, Red Tiger, Nolimit City, Novomatic, High 5 Games, Relax Gaming, SG Interactive, Hacksaw Gaming, Authentic Gaming, Wazdan, ReelPlay, Pragmatic Play, Leander Games, Gamomat and Merkur – to name just a few.
Players will find a huge selection of slots at Frank Casino. This allows casino players to enjoy a wide variety of games from many of the industry’s top software providers. Below, we’re going to take a look at some of the top games currently on offer at the casino.
Voodoo Magic – the latest release from Pragmatic Play – is already proving popular with players at the online casino, and the slot’s built around a 5-reel, 4-row format. There are 40 fixed paylines, and the maximum bet is a whopping $100 – so it’s well-suited for high-rollers! The bonuses and features within the slot are what players will be aiming for, however, and you’ll find two different types of free spins bonus, both incorporating a bonus guarantee, so you’re guaranteed to win a certain amount of money!
Play’n have their full game library on offer at Frank Casino too – and this means you’ll find the iconic Book of Dead available to play. Book of Dead is the most successful Play’n Go slot ever to be released, and it offers players the chance to win as much as 5,000X their stake if they trigger the free spins bonus round and manage to land a full screen of the Explorer symbol! It’s a rare sight, for sure – but it’s nice to see slots with so much win-potential offered at Frank Casino.
Microgaming is another game developer who’s featured extensively at Frank Casino, and you’ll find virtually all of their slots on offer – including both modern-day slots and classic slots. This means you’ll be able to play iconic releases like Immortal Romance and Thunderstruck II – both of which allow you the chance of a big wins more than 12,000X your stake, and both of which offer four different free spins bonuses!
All of the slots at Frank Casino – including all other games, for that matter – can be played in instant play mode. This ensures the games open up directly within your internet browser, and you don’t need to download or install any software to begin playing.
Live Casino - powered by Evolution Gaming
Frank Casino has a fantastic live dealer casino, and their live casino is powered by several game developers, including Evolution Gaming, Authentic Gaming and Pragmatic Play.
This variety of game developers ensures you can enjoy a huge selection of titles – and there’s many different classic casino table games on offer, including Blackjack Azure, Power Blackjack, Roulette Azure, Lightning Roulette, Baccarat, Free Bet Blackjack, MH First Person Roulette, and European Roulette First Person.
Some of the less-common live games available include Live Sic Bo, Live Ultimate Texas Hold’em, and Live Side Bet City – so there’s tons of variety on offer, and you can browse through all of the live games easily and quickly by pressing the “Live Casino” tab from the main game navigation menu.
Now, along with these classic – some would say conventional – live games, Frank Casino also offers a wide variety of other live dealer games, many of which are based around a game show format. For example, you’ll find Crazy Time on offer – the most popular release from Evolution – which features five unique bonuses, with multipliers of up to 50X!
Deal or No Deal Live is another good example of game show titles – and, again, from Evolution, this allows you to play the iconic TV show, with the chance of winning substantial amounts of money available if you’re lucky enough to pick the right boxes at the beginning of the round! This popular game was developed by Evolution Gaming.
Table Games and Video Poker
When you play at Frank Casino, you’ll also find many other casino table games and video poker machines to try out. The poker games are prominent, although there isn’t a dedicated section for poker. Casino games like Oasis Poker, Caribbean Stud Poker and Crazy Poker are a couple of good examples of these poker games – but the site also offers a range of other casino table games.
This includes Cribbage, Baccarat, Texas Hold’em, Four Card Poker, Dragon Tiger and Pai Gow. Like the other casino games at Frank Casino, the betting limits for many of these games are low, so you can enjoy the real money gaming action at the casino website at a stake you’re comfortable with.
When it comes to Video Poker, Frank Casino offers a fairly decent selection of video poker machines – although it’s not quite the offering we see at other online casinos. Some of the video pokies you’ll find include All Aces Poker, Jacks or Better Poker, Deuces Wild Poker and Bonus Poker Deluxe.
Progressive jackpots are a staple point at virtually all online casinos today, and Frank Casino is no different. The site offers a huge selection of progressive jackpot games for you to enjoy – and Microgaming is one of the most prominent software providers offering jackpot games, as is to be expected.
Microgaming is responsible for the most successful progressive jackpot slot in history – Mega Moolah – and this iconic Microgaming jackpot slot can be played at Frank Casino, allowing you the chance to win millions of dollars from a single spin! At the time of writing, the jackpot for Mega Moolah stands at a whopping $14 million – and it’s just one of the many jackpot games you’ll be able to play at Frank Casino!
Frank Casino also offers jackpot games from NetEnt and Betsoft – so you’ll find titles like Hall of Gods and Divine Fortune on offer too, both allowing you the chance of winning life-changing amounts of money from a single spin.
We should point out that if you’re playing with a deposit bonus, you can’t usually play progressive jackpot slots. This is the same at virtually any casino website – but it’s worth highlighting, as some players are unaware of the terms and conditions of deposit bonuses.
About the Team and History
When was Frank Casino established? 2014 – so the site’s been around for a decent number of years. Initially, Frank Casino was owned and operated by Darklace Ltd, a company based in Limassol, Cyprus. However, this was back when the casino was running on a gaming license from the Government of Curacao. The casino was also partnered with other sites running under the same software platform – including Drift Casino and Joy Casino.
At this point, Frank Casino was also more commonly referred to as Frank Club Casino.
Today, however, Frank Casino is owned and operated by Avento MT Limited, a company based in Malta. The entire Frank Casino website is regulated by the Malta Gaming Authority. The Malta Gaming Authority is a strong online gambling regulator. They impose strict conditions on their licensees, so when you play at Frank Casino, you can be sure that you’re playing at a casino that’s fun, safe – and fair.
Complaints and Track Record
Frank Casino appears to provide a solid gaming experience to its players, and unlike most casinos, we haven’t had any major complaints here at Casinomeister. They have a strong track record and appear to take player complaints seriously – ensuring that things rarely escalate to a point where additional intervention is required.
If you play at Frank Casino and run into any problems, you can submit a complaint directly with the casino. You should do this in writing by email to make sure there’s a paper trail. The casino will then look over your complaint and make a decision.
If you’re unhappy with their verdict, you can take your complaint to one of the casinos ADRs, who will then make a binding decision. If you’re unhappy with the result of this, you can also contact the MGA directly – although whether or not they’ll get involved is down to luck more than anything else.
|Accredited at Casinomeister||Not yet|
|Jurisdictions||Curaçao Master License 1668/JAZ : eGaming, Swedish Gambling Authority, Malta Gaming Authority|
|Casino representative||Representative of PlayAttack brands|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||€100,000 monthly|