Frank Casino Club logo
CM Rating
4.5/10
Frank Casino Club logo
CM Rating
4.5/10
User Rating
0/10
Frank Casino Review

"Has Issues with Players Self Excluding"

Accepted

Casinomeister's Verdict

Bryans Verdict
Not Recommended Casino

Frank Casino or Frank Club Casino is primarily focused on slots with some live table games and sports. They were in the  “Grey Zone” section here at Casinomeister, as they haven’t requested to undergo our vetting process yet. But after one of our members had issues trying to Self Exclude from this casino, they are now Not Recommended.

Rating 4.5/10

Software

Jurisdiction

Reverse Time

Cashout Time

Weekly Withdrawal Limits

Meister Points

Responsiveness to complaints

Pros

  • Plenty of promos and tournaments
  • Features Sports as well
  • Great selection of software providers with over 2,000 games
  • Weekend withdrawals
  • Withdrawal lock option on request

Cons

  • Payouts may take 48 hours
  • Monthly withdrawal limit
  • Has problems allowing players to Self Exclude

Overview

Frank Casino Club – or Frank Casino is now more commonly known as – offers an interesting concept, enriched with many bonuses, promotions and tournament options. There are Daily Cash Prizes, Free Franks, Birthday Gifts, VIP Programs and other bonuses, and new and existing players are taken care of.

Licensed in Sweden, Malta, and in some aspects in Curacao via master license 1668/JAZ, the online casino can accept players from all over the world. Frank Casino offers 24/7 casino support via email, phone and live chat.

Withdrawals are processed within 48 hours with a 24-hour reverse time. Payment processing is done on weekends but with a monthly limit of €100,000. Avento MT Limited owns it.

The site boasts an impressive selection of games, and in this Frank Casino review, we’re going to be taking an in-depth look at what the online casino has to offer – and what you can expect when playing there for yourself!

Bonuses and Promotions

Frank Casino is an online casino that looks after both new and existing players – and below, we’re going to take a look at the welcome bonus and other promotions you’ll find when playing there for yourself.

Welcome Bonus

The main welcome bonus at Frank Casino is spread across your first three deposits.

First Deposit Bonus

On your first deposit, you can choose a 150% matched bonus up to $750 or a 150% matched deposit bonus up to $750 + 20 free spins on “Frank City Robberies” worth $0.3 each. The difference between the casino bonuses is that the minimum deposit for the first option is $10, while the minimum deposit for the second option is $100.

Both of the deposit bonuses come with wagering requirements of 27X, which is fairly decent in today’s online gambling world!

Second Deposit Bonus

On your second deposit, you can choose a 100% matched bonus up to $500 or a 100% matched bonus up to $500 + 20 free spins on “Sakura Fortune” worth $0.2 each.

The difference between the casino bonuses is that the minimum deposit for the first option is $10, while the minimum deposit for the second option is $100.

These bonuses have wagering requirements of 25X – although the spins come with wagering requirements of 35X.

Third Deposit Bonus

On your third deposit, you can choose a 100% matched bonus up to $500 or a 100% matched bonus up to $500 + 25 free spins on “Cowboys Gold” worth $0.1 each.

The difference between the casino bonuses is that the minimum deposit for the first option is $10, while the minimum deposit for the second option is $100.

These bonuses have wagering requirements of 25X – and the spins come with wagering requirements of 35X.

No-Deposit & Free Spins Offers

At the time of writing, we could not find any no-deposit-needed bonuses on offer at Frank Casino. If this changes, we’ll update this review accordingly and provide you with any necessary bonus codes. You can always contact the casino via live chat if you’d like to learn more about any online gambling promotions currently on offer.

VIP and Loyalty Programs

Frank Casino is an online powerhouse for its VIP Program – and it spans six different levels. Each time you place a real money wager at the site, you’ll earn what is known as Franks – points – and these can be exchanged for bonus spins, reload bonuses, matched deposit offers and cash!

The upper three levels of the program are when players become VIPs. This sees withdrawals processed more quickly and a higher exchange rate of loyalty points – essentially allowing you to get bigger bonuses from the comp points you’ve earned.

Banking and Payment Options

Frank offers a wide variety of payment methods, including all major debit and credit cards – VISA, MasterCard and Maestro – along with EWallets such as Skrill, Neteller, Paysafecard and more. Bank transfers can be used to make deposits and withdrawals – although we should point out that out of all the deposit methods available at Frank Casino, bank transfers usually require you to deposit the most.

The minimum deposit limit for most of the banking options at Frank Casino is $10. However, the minimum deposit can vary depending on which payment method you choose to use – and once logged in; you can view any minimum deposit limits from within the banking section.

We like how the min deposit, $10, allows those on smaller budgets to play – although, as mentioned, the minimum deposit, $10, doesn’t apply to all deposit options.

Withdrawal Speed

Frank implements a monthly withdrawal limit – but thankfully, it’s very high, set at $100,000. Still, it is worth taking into account, especially if you plan on playing at very high stakes.

Unfortunately, the payout times at Frank Casino are quite slow – especially when compared against the speeds we see at other casinos – and withdrawals take up to 48 hours for the casino to process. The first 24 hours of this time frame will see your withdrawal reversible – which again is something we don’t like; we urge you never to reverse withdrawals. However, there is an option to manually lock your withdrawal – something we strongly recommend you do when playing at the online casino!

Website Experience and Features

Desktop and Mobile Gaming

The design of Frank Casino is one of the first things we noticed when putting this review together. It was created to allow users to play games as easily as possible. On the home screen, you’ll find a range of popular and new slot machines, as well as a helpful overview of game categories.

On a dark purple backdrop and soft flecks of colour and light, vibrant game logos, Frank Casino stands out. The uncluttered layout and sleek colour scheme of the casino conveys beauty and style while rippling with energy.

A slider banner dominates the top of the home screen, where you can find all of the newest updates, such as promotions for new releases or information about any deposit bonus offers the site is currently running.

Frank Casino also offers a mobile casino – and this mobile casino can be accessed on all mobile devices. What’s more, to play at the mobile casino, you don’t need to download an app – and all you need to do is head to the casino from your mobile device’s internet browser, and you’ll then be redirected to a special mobile-optimized version of the site! Frank Casino is available to use on all modern smartphone or tablet devices.

KYC

Identity verification and ‘Know Your Customer’ (KYC) procedures are common practices used by online casinos to guarantee that their customers are who they say they are and are legally allowed to play on their platform.

At Frank Casino, you can expect to be asked for identification, such as a passport or driver’s license; confirmation of address, such as a paper bill, bank account, or government document; in some situations, you may also be required to submit proof of ownership of a payment method; for example, if you use debit and credit cards to make deposits and withdrawals, the site may require you to upload a photo of the card used, to verify it’s in your person.

Once you submit these documents, Frank casino told us they aim to process them within 24 hours – although according to what we’ve read online, much of the time, KYC documents are checked within just a few hours.

It’s important to point out that – while annoying – these KYC checks aren’t something the casino is doing to slow your withdrawal or make your life more difficult. The MGA – the online gambling regulator of Frank Casino – requires the site to verify the ID of their users, and Frank Casino really don’t have a choice in the matter.

Responsible Gaming

Frank Casino had what seemed a good Self Exclusion program that abides by the norms and standards of a properly licensed casino. Unfortunately it is hit or miss with these guys. We have a member who tried to self exclude for six months, and was told to contact their casino manager by email. He did and got the runaround (I have seen the email exchange). At first the manager badgered him on “why” and refused to exclude the player for six months stating, “We do the first block for 7 days so that you make such a decision with a cool head.”

The player came back after 7 days and asked for a ban for 5 years – which was denied. The casino manager still asking “why” (he was told earlier that it was about substandard bonuses), and “why are you so insistant on a long block. What will it give you”.

This is none of the casino’s business. If a player wants to Self Exclude, it should be no questions asked except if this is about a gambling addiction problem. It is for this reason that this casino is Not Recommended at Casinomeister.

About the Team and History

When was Frank Casino established? 2014 – so the site’s been around for a decent number of years. Initially, Frank Casino was owned and operated by Darklace Ltd, a company based in Limassol, Cyprus. However, this was back when the casino was running on a gaming license from the Government of Curacao. The casino was also partnered with other sites running under the same software platform – including Drift Casino and Joy Casino.

At this point, Frank Casino was also more commonly referred to as Frank Club Casino.

Today, however, Frank Casino is owned and operated by Avento MT Limited, a company based in Malta. The entire Frank Casino website is regulated by the Malta Gaming Authority. The Malta Gaming Authority is a strong online gambling regulator. They impose strict conditions on their licensees, so when you play at Frank Casino, you can be sure that you’re playing at a casino that’s fun, safe – and fair.

Complaints and Track Record

Frank Casino appears to provide a solid gaming experience to its players, and unlike most casinos, we haven’t had any major complaints here at Casinomeister. They have a strong track record and appear to take player complaints seriously – ensuring that things rarely escalate to a point where additional intervention is required.

If you play at Frank Casino and run into any problems, you can submit a complaint directly with the casino. You should do this in writing by email to make sure there’s a paper trail. The casino will then look over your complaint and make a decision.

If you’re unhappy with their verdict, you can take your complaint to one of the casinos ADRs, who will then make a binding decision. If you’re unhappy with the result of this, you can also contact the MGA directly – although whether or not they’ll get involved is down to luck more than anything else.

Customer Support

Customer support is available 24 hours a day, 7 days a week at Frank Casino, and they offer support through live chat, email and phone. If you’re a new player, you’ll not find yourself able to use the live chat function; it appears as though, in some countries, it’s only open to existing player accounts.

When we were writing this review, we found that Frank Casino provides customer support in many languages. English, Swedish, Norwegian and Finnish are all supported.

Whether you’ve got questions about slots, want to know about bonus promotions or have account-related problems, the customer support team at Frank Casino will be happy to help out – and we found the customer support team to be professional, helpful, and friendly at all times!

Deposit & Withdrawal

Accepted currencies:
CAD EUR IDR INR MYR NOK PHP PLN RUB THB TRY USD VND
Deposit Methods:
AstroPay Bitcoin BitcoinCash DASH Doge EcoPayz Ecovoucher Flexepin Interact Litecoin MasterCard MONERO MuchBetter NEM Paysafe Ripple Skrill Sticpay Visa
Withdrawal Methods:
Bitcoin BitcoinCash DASH Doge EcoPayz Interact Litecoin MONERO MuchBetter NEM Ripple
Cashout time
48 hrs
Reverse time
24 hrs
Weekend Cashouts
Yes
Payout Limits
€100,000 monthly
Lock Withdrawals
Yes

Signup Speed

Country Checks
Validation Speed
Fast

Signing up at Frank Casino Club is relatively quick. It took me a couple of minutes. They block countries that they don’t accept. You do not need a mobile to sign up – just email verification and you are good to go.

Games & Software

Providers

Frank Casino offers a huge selection of video slots, casino table games and live dealer games – all from some of the world’s top software providers.

Currently, the games you’ll find at Frank Casino are provided by NetEnt, Microgaming, Yggdrasil, Quickspin, Play’n Go, Amatic, NextGen Gaming, Playson, Elk Studios, Evolution Gaming, Booming Games, Endorphina, Thunderkick, Betsoft, 1X2 Gaming, Betdigital, Big Time Gaming, Push Gaming, Foxium, Rabcat, Genesis Gaming, Red Tiger, Nolimit City, Novomatic, High 5 Games, Relax Gaming, SG Interactive, Hacksaw Gaming, Authentic Gaming, Wazdan, ReelPlay, Pragmatic Play, Leander Games, Gamomat and Merkur – to name just a few.

Slots

Players will find a huge selection of slots at Frank Casino. This allows casino players to enjoy a wide variety of games from many of the industry’s top software providers. Below, we’re going to take a look at some of the top games currently on offer at the casino.

Voodoo Magic – the latest release from Pragmatic Play – is already proving popular with players at the online casino, and the slot’s built around a 5-reel, 4-row format. There are 40 fixed paylines, and the maximum bet is a whopping $100 – so it’s well-suited for high-rollers! The bonuses and features within the slot are what players will be aiming for, however, and you’ll find two different types of free spins bonus, both incorporating a bonus guarantee, so you’re guaranteed to win a certain amount of money!

Play’n have their full game library on offer at Frank Casino too – and this means you’ll find the iconic Book of Dead available to play. Book of Dead is the most successful Play’n Go slot ever to be released, and it offers players the chance to win as much as 5,000X their stake if they trigger the free spins bonus round and manage to land a full screen of the Explorer symbol! It’s a rare sight, for sure – but it’s nice to see slots with so much win-potential offered at Frank Casino.

Microgaming is another game developer who’s featured extensively at Frank Casino, and you’ll find virtually all of their slots on offer – including both modern-day slots and classic slots. This means you’ll be able to play iconic releases like Immortal Romance and Thunderstruck II – both of which allow you the chance of winning more than 12,000X your stake, and both of which offer four different free spins bonuses!

All of the slots at Frank Casino – including all other games, for that matter – can be played in instant play mode. This ensures the games open up directly within your internet browser, and you don’t need to download or install any software to begin playing.

Live Casino – powered by Evolution Gaming

Frank Casino has a fantastic live dealer casino, and their live casino is powered by several game developers, including Evolution Gaming, Authentic Gaming and Pragmatic Play.

This variety of game developers ensures you can enjoy a huge selection of titles – and there’s many different classic casino table games on offer, including Blackjack Azure, Power Blackjack, Roulette Azure, Lightning Roulette, Baccarat, Free Bet Blackjack and European Roulette.

Some of the less-common live games available include Live Sic Bo, Live Ultimate Texas Hold’em, and Live Side Bet City – so there’s tons of variety on offer, and you can browse through all of the live games easily and quickly by pressing the “Live Casino” tab from the main game navigation menu.

Now, along with these classic – some would say conventional – live games, Frank Casino also offers a wide variety of other live dealer games, many of which are based around a game show format. For example, you’ll find Crazy Time on offer – the most popular release from Evolution – which features five unique bonuses, with multipliers of up to 50X!

Deal or No Deal Live is another good example of game show titles – and, again, from Evolution, this allows you to play the iconic TV show, with the chance of winning substantial amounts of money available if you’re lucky enough to pick the right boxes at the beginning of the round! This popular game was developed by Evolution Gaming.

Roulette

The Roulette offering at Frank Casino is substantial – and you’ll find a huge selection of Roulette variations to choose from when playing at the site. This includes what we’d call classic Roulette games – European Roulette, American Roulette and French Roulette – along with less common game variations.

For example, Frank Casino offers titles such as Chinese Roulette, Roulette Multi-Ball and Double Ball Roulette – and this variety of game titles allows you to enjoy playing a wide variety of variations of the game; perfect for those who like to try out something a little bit different.

Blackjack

There’s a fantastic selection of Blackjack games on offer at Frank Casino, and all of these games can be found under the “Table” section on the pop-out game navigation menu. What’s more, many of the Blackjack titles available to play at the casino can be played from as little as $0.10 – so low-rollers will find themselves able to find a table they can afford to play at.

The site offers a ton of Blackjack variations, and some of the titles you’ll find include Blackjack Classic, Atlantic City Blackjack, VIP Blackjack, 3D Blackjack, First Person Blackjack, Blackjack Pro and Blackjack Perfect Pairs.

Table Games and Video Poker

When you play at Frank Casino, you’ll also find many other casino table games and video poker machines to try out. The poker games are prominent, although there isn’t a dedicated section for poker. Casino games like Oasis Poker, Caribbean Stud Poker and Crazy Poker are a couple of good examples of these poker games – but the site also offers a range of other casino table games.

This includes Cribbage, Baccarat, Texas Hold’em, Four Card Poker, Dragon Tiger and Pai Gow. Like the other casino games at Frank Casino, the betting limits for many of these games are low, so you can enjoy the real money gaming action at the casino website at a stake you’re comfortable with.

When it comes to Video Poker, Frank Casino offers a fairly decent selection of video poker machines – although it’s not quite the offering we see at other online casinos. Some of the video pokies you’ll find include All Aces Poker, Jacks or Better Poker, Deuces Wild Poker and Bonus Poker Deluxe.

Progressive Jackpots

Progressive jackpots are a staple point at virtually all online casinos today, and Frank Casino is no different. The site offers a huge selection of progressive jackpot games for you to enjoy – and Microgaming is one of the most prominent software providers offering jackpot games, as is to be expected.

Microgaming is responsible for the most successful progressive jackpot slot in history – Mega Moolah – and this iconic Microgaming jackpot slot can be played at Frank Casino, allowing you the chance to win millions of dollars from a single spin! At the time of writing, the jackpot for Mega Moolah stands at a whopping $14 million – and it’s just one of the many jackpot games you’ll be able to play at Frank Casino!

Frank Casino also offers jackpot games from NetEnt and Betsoft – so you’ll find titles like Hall of Gods and Divine Fortune on offer too, both allowing you the chance of winning life-changing amounts of money from a single spin.

We should point out that if you’re playing with a deposit bonus, you can’t usually play progressive jackpot slots. This is the same at virtually any casino website – but it’s worth highlighting, as some players are unaware of the terms and conditions of deposit bonuses.

Frank Casino Club Software Providers

1x2 Gaming
2By2 Gaming
Betdigital
Betsoft Gaming
Booming Games
EGT
Fantasma
Foxium
Genesis
Greentube
Just For The Win
Old Skool Studios
Playson
Push Gaming
Rabcat
Relax Gaming
Side City Studios
tom horn gaming

General Information

Founded
2014
Accredited
Not yet
Publicly traded
Mobile
No Deposit Bonus
Affiliate program
PlayAttack
Live Games
Jackpots
Loyalty program
Certified
Review Published
Website
frankclubcasino.com

User Comments and Experiences

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