Casino Kingdom Review
Microgaming powered - seasoned casino
By Casinomeister, Last updated Jun 8, 2023
Casino Kingdom had been around for donkey years. Over the past two decades, there weren’t many complaints. They may have shut their doors, but the most of the other Casino Rewards casinos are still in operation.
A reputable Microgaming-powered online casino
I joined Casino Kingdom in 2002, and since then, not much has changed. Since then, they have been a downloadable MGS casino, they had a change of ownership in 2006 (Captain Cooks Casino Group to Rewards Group), and they are still ticking away like the Energizer Bunny.
They are licensed in Kahnawake, which in my opinion, is undoubtedly one of the strictest and most transparent online casino jurisdictions. They’ve recently acquired an online gambling license from the Malta Gaming Authority.
Casino Kingdom only has the MGS downloadable version, but in my opinion, this is an asset to the player. The casino games are fantastic, and if you are into video poker, you are in luck because no one produces VP games like Microgaming. Signing up is relatively easy; it only takes a few minutes, and you are ready to get started.
Payouts can be slow
Not accredited at Casinomeister
BONUSES AND PROMOTIONS
Casino Kingdom is part of the Casino Rewards Group of casinos, and this means that they offer a pretty decent loyalty program. In addition, this online casino offers a unique promotion called the Mega Vault Millionaire, and winnings from bonuses and promotions can be used on many Casino Kingdom games. Below, we look at the Casino Kingdom online bonuses and promotions you can claim.
VIP and Loyalty Programs
The VIP program at Casino Kingdom is facilitated by the Casino Rewards Group, which means you can start earning real casino rewards as soon as you sign-up and begin playing. The program rewards you with bonus comp points which can, at a later date, be redeemed for bonus funds.
Sign up process
BANKING AND PAYMENT METHODS
When it comes to payment methods at Casino Kingdom, you will find yourself able to make deposits and withdrawals in a wide variety of methods. We were quite impressed that alongside conventional credit and debit card deposits, the online casino also facilitates several other payment methods. For example, some of the different payment methods you can use at Casino Kingdom include VISA, MasterCard, Maestro, Instadebit, Euteller, EPS, Neteller, Skrill, Neosurf, Trustly, POLi, Postepay, QIWI, and Muchbetter.
Regardless of which payment method you use at Casino Kingdom to deposit funds into your account, payments are processed immediately. The funds will be available in your online casino account within just a few seconds. The site does not charge any fees in both deposits and withdrawals, although your card issuer or bank may charge you a fee, especially if you are depositing a currency that is not local to you.
The minimum deposit for all payment methods is €20, and while this is a little high in our opinion, it’s not the end of the world and shouldn’t affect the vast majority of players.
When it comes to withdrawals, Casino Kingdom is far from the fastest, and payouts at the online casino can take between two and three working days to be processed. In our opinion, this is far too slow. With many online casinos today offering instant or near-instant withdrawals, the fact that Casino Kingdom thinks they can still get away with processing withdrawals so slowly is, in our eyes, quite a big negative.
There is also a minimum €20 withdrawal limit, although this isn’t too out of the ordinary, and it is in line with their minimum deposit requirement. Once the casino’s finance team has processed and approved your withdrawal request, the funds will be available in your bank account (or e-wallets account) within 0 to 3 working days, depending on which withdrawal method you have chosen.
Generally speaking, we recommend using an e-wallet when depositing and withdrawing at an online casino. It offers the fastest deposits and withdrawals and reduces potential fees and charges to virtually zero.
Here at Casinomeister, we take great care to look at the responsible gambling tools available at an online casino when putting reviews together. While writing this review, we were happy to find that the site does indeed offer a wide variety of tools that players can use to ensure their online gambling doesn’t get out of control.
The most commonly-used responsible gambling tool is the deposit limit function, limiting the amount of money you can fund to your account on a daily, weekly or monthly basis. Once you’ve set this limit, if you wish to remove or increase it, you’ll need to wait 24 hours. Lowering the limit takes place immediately.
In terms of other responsible gambling tools on offer, the online casino also allows players to take a time-out; this closes your account for between 24 hours and six years.
You can also use their self-exclusion function if you like, which completely shuts off access to your account for anywhere from 6 months to five years. However, you should use the function cautiously, as it’s irreversible. It will also close any online casino accounts you hold with other sites running on the same online gambling license.
There’s nothing worse (and nothing more overlooked by players) than an unreliable customer support facility when it comes to playing at online casinos. That’s one of the reasons why, when we’re reviewing online casinos, we take great care to look at the customer support facilities offered. Our online gambling experts look very closely at how the customer support team handles questions and how they deal with complaints.
When we were putting together this review of Casino Kingdom Casino, we spent a fair bit of time looking at the customer support facilities. To our surprise, Casino Kingdom Casino did a much better job than expected. Their customer support team works 24 hours a day, seven days a week which means you can get help and support no matter what time of day or night you’re playing, and they can be contacted in three different ways.
First of all, you’ll be able to use the live chat facility. Live chat allows you to speak to a member of the customer support team in a matter of seconds. It works similarly to Facebook Messenger; you simply open up a live chat window and text-chat with a customer support team member until your question or query is resolved.
Casino Kingdom Casino also runs several toll-free phone numbers. We were pleased to see that they have phone lines covering all parts of the world, so you won’t have to worry about paying to get in touch no matter where you’re playing from. Finally, if you don’t want to use the live chat or phone support options, you can resort to contacting the customer support team at Casino Kingdom Casino via email. However, if you choose to use email, you may wait up to 24-48 hours for a response. So, we’d recommend using one of the other two contact methods for anything urgent.
Casino Kingdom has a pretty strong reputation in all aspects of online gambling. While they do not require players to complete a know-your-customer check upon signing up to their site, they regularly carry out these checks when a player first requests a withdrawal or has deposited a certain amount of money. The amount of money it takes to trigger one of these requests is not made public, but we suspect it is between $1000 and $2000.
If Casino Kingdom asks you to complete a verification check, you will need to provide documentation showing a few things; first, you will need to provide them with proof of your name. Acceptable proof of name includes a copy of your driver’s license or passport. If you do not hold either of these documents, a national ID card is also accepted. You will also need to provide proof of your address that shows your full name; this must be a document issued within the last three months.
If you choose to make deposits using a credit or debit card, Casino Kingdom may also ask you to verify ownership of the card. This means that you will need to provide proof that you are the legal owner of the card and that you have it in your possession. To pass this check, the casino will usually require you to take a photograph of the card while blanking out the sensitive card information.
Once you submit your know your customer documents to the online casino team, they will aim to process them within 48 hours. If they need any additional information, they will contact you by email. However, from what we’ve heard, they try to make things as easy as possible, and there are rarely any obstacles or hoops to jump through, as is the case with so many other online casinos today.
Website Experience and Features
In today’s fast-paced and cutting-edge online gambling industry, most online casinos are working harder than ever to ensure that their website is as user-friendly and easy to use as possible. While we were writing this casino review, we spent quite a lot of time looking at how the website was built and how easy it was to use.
We are pleased to say that, on the whole, we found the casino site to be incredibly fast, easy to navigate, and easy to use. Creating a new account takes just a minute or two, ensuring you can get registered and begin playing your favourite games almost immediately.
Please note that you will need to confirm either your email address or phone number, depending on which country you’re playing from. However, once this is done, your account will be open, and you will then be able to begin playing in seconds.
There’s also a fully functional mobile casino, which you can access easily and quickly directly through your mobile device’s internet browser. From here, you can either log in to an existing account or create a new account. You’ll find that all of the functions available on the desktop website are found in the mobile casino too.
Casino Kingdom Casino is powered exclusively by Microgaming; you won’t find any other game developers or software providers on offer at the online casino. You won’t be able to play games from other companies like, for example, NetEnt, Big Time Gaming or Quickspin.
While this is likely to be a turn-off for many players, it’s worth noting that online casinos like Casino Kingdom Casino know what they’re doing. They have managed to make quite successful careers off focusing on a singular game developer like Microgaming. Of course, it’s not going to be up every player’s alley. Still, if you’re a fan of Microgaming’s casino table games and video slots, then Casino Kingdom Casino will not disappoint!
Below, we will look at some of the different games you’ll find yourself able to play at Casino Kingdom Casino, starting with a look at the video slots on offer.
You’ll find yourself able to play a huge selection of video slots at Casino Kingdom Casino. As you can probably imagine, all of these slot machines are from Microgaming. Let’s take a look at a couple of the most popular video slots you’ll be able to play at Casino Kingdom Casino:
Immortal Romance is a game from Microgaming, and it’s arguably one of their most successful video slots ever created. It’s recently been re-made into an HTML5 version, improving the graphics and making the gameplay smoother. Play Immortal Romance for yourself, and you’ll find that you can win upwards of 12,000X of your bet. Much of the game’s win potential is found within the main Free Spins bonus round, where you can choose one of four different Free Spins features.
Break the Bank Again has been one of Microgaming’s most successful games for over a decade for good reasons. If this 2008 release seems to be a little lacking in creativity, then make sure you stick around and don’t dismiss it too early!
If it forms part of a successful winning combination, the multiplier Wild can help you increase your winnings by multiplying all prizes by 5x. Since the Free Spins round multiplies all wins by 5x, the biggest wins can be formed when multiplier Wilds are used during the Free Spins feature; the win multiplier would be worth a staggering 25X! You can win up to 37,575 times your bet in a single spin, which is reason enough to try out this iconic Microgaming video slot for yourself.
All of the video slots at Casino Kingdom Casino can be found under the ‘slots’ tab. Unfortunately, there isn’t a function to search through the titles by name.
Live Online Casinos
Unfortunately, Casino Kingdom doesn’t currently offer any live dealer games whatsoever. We feel this is really quite strange. It’s quite a big turn-off for many players for an online gambling website in 2022 to not offer live dealer games. That being said, we do understand why the online casino doesn’t offer live dealer games, and it’s likely down to the fact that Microgaming stopped developing their live dealer games a while ago.
This means that online casinos like Casino Kingdom are pretty limited in what they can do. Since Microgaming has pulled all of its live dealer games from the shelves, online casinos that rely exclusively on Microgaming’s software don’t have much choice.
Still, in the future, we’d like to see Casino Kingdom partnering up with a third-party game developer like Evolution Gaming, as this would enable them to offer live dealer games to their customers — and make sure that they’re not getting left behind in an already-competitive online gambling industry!
Casino Kingdom offers players the chance to enjoy a small yet sufficient selection of casino table games. There’s also a decent number of video poker machines available.
You’ll be pleased to learn that at Casino Kingdom, you’ll find Microgaming’s full collection of progressive jackpot games. These include games that have free spins bonuses where progressive jackpots can be won, along with video slots that offer special “pick me bonus” rounds for the progressive jackpot! Casino Kingdom lists all the progressive jackpots on offer from the main ‘jackpots’ tab on the game navigation menu.
About the Team and History
The casino was first launched in 2000, making it one of the world’s longest-running Microgaming casinos! Today they boast of more than 6 million happy players, and all of their games are independently certified, so you know you’re playing fair and audited games.
Complaints and Track Record
We couldn’t find any players talking specifically about Casino Kingdom in the forums, but we did find many posts about the Casino Rewards Group, the online gambling operator behind them. Let’s take a look at one from a user called SPOPPLE:
“They are a good casino, I’ve been there for YEARS, but yeah, they take FOREVER to process withdrawals…so much so I have only ever completed 2 withdrawals there for about £6000. I must have reversed £10-15,000 there because it sits for so long. Contact them. They probably want your docs, they are 48 hours or so (working days) to process a withdrawal from my shitty memory, and that’s if you are verified.
I just checked, I have had £6,000 worth of free chips/deposit bonus from them in a few years ha-ha, they send you £50 free chip in the post every few months, and they phone me up sometimes to give me a free chip, plus when you deposit a few times a month, they always give you 3000 points (£30 I think) every 3 weeks or so.”
|Accredited at Casinomeister||July 2002 - July 2018|
|Jurisdictions||Danish Gambling Authority, Kahnawake, Malta Gaming Authority, UKGC|
|Casino representative||Affiliate Program Manager and CM Player Complaint Rep|
|Affiliate program||Rewards Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||$4000 a week, if a player wins a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos|