Captain Jack has a checkered past being one of the flagship casinos of the Ace Revenue group of casinos. They were in the rogue pit for a while – then out – then in again.
They had actually gotten their act together a couple of years ago, but they were recently sold and their support moved from Costa Rica to Eastern Europe. That’s when it went to hell in a hand basket.
Since the move, we have had a large number of complaints for other casinos in this group — mostly unresolved payment issues. There are better RTG casinos to be found – this obviously is not one of them.
There’s Help Centre and also Player Community as well, for any queries and questions you have