PlayFortuna Review

Grey Zone Casino - Curacao licensed

By Casinomeister Jun 22, 2022

Casinomeister's Verdict

This casino still has some work to do before being accredited. For one, a license in the UK wouldn’t hurt. If they do not plan to offer games to the UK player, then at least have a license in Malta or Kahnawake. Curacao is just too weak of a gaming license.

7.5 Our Rating
0 Player Rating
Play Fortuna
2012
Payout speed
starstarstarstarempty star
Withdrawal limits
starstarstarempty starempty star
Customer service
empty starempty starempty starempty starempty star
Software & Games
starstarstarstarempty star
Licensing
starempty starempty starempty starempty star
Microgaming, NetEnt, Quickfire, Yggdrasil Gaming...

First Impression

Play Fortuna is a member of a group of casinos governed by the Partner Earning affiliate program. They are based in Cyprus and Curacao – and host NetEnt, Microgaming, Quickfire, Push Gaming, Nextgen, Amatic, Betsoft, ELK, Thunderkick, Play’n Go, Ainsworth, Relax, Genesis Gaming, and Yggdrasil. They are relatively new – not many complaints so far. Time will tell on this one.

Signing up was easy, but they do not accept Neteller from Germany. Please be aware if you are signing up from Deutschland.

Besides Neteller, they have several other ways to deposit: bank Cards, Skrill, Yandex Money, Qiwi, and SMS Online, to name a few.

Pros

  • Good selection of games

  • Wide variety of payment methods

  • HUGE selection of game developers

  • Regular bonuses and promotions 

Cons

  • Curacao-licensed

  • Not an Accredited casino

  • Poor responsible gambling tools

BONUSES AND PROMOTIONS

Play Fortuna Casino offers a pretty decent selection of bonuses and promotions. You can view details about these promotions under the “promo” tab at the top of the screen on the main navigation menu.

In the following sections of this PlayFortuna Casino review, we will look at some of the different casino bonuses available. To begin with, we will look at the main welcome bonus.

Welcome Offer

All new players at Play Fortuna Casino are eligible to claim a four-part welcome bonus. This welcome bonus is available in two different variations. The variation you choose will determine how much money you need to deposit.

The first variation is geared towards players who do not want to deposit much money; the minimum deposit is just $10. On your first deposit, you can claim a 100% matched deposit bonus of up to $500, and you will also receive 15 free spins. On your second, third, and fourth deposit, you will receive 15, 20, and 15 free spins, respectively.

If you choose the second variation of the welcome bonus, you will need to deposit a minimum of $30 each time. On your first deposit, you will be eligible to claim a 100% matched deposit bonus of up to $500. You will also receive 50 free spins. You will receive 50, 75, and 50 free spins on your second, third, and fourth deposits.

The welcome bonus program is consistent. Once you have selected which welcome bonus variation you want, you cannot switch to the other once you have made your first deposit.

The wagering requirement for the match deposit bonus is 40 times the total bonus amount. You have 30 days to complete these wagering requirements. The turnover requirements of the free spins are 20 times the bonus amount. Again, you have 30 days to complete these wagering requirements.

You can find full terms and conditions on PlayFortuna Casino’s website. We recommend reading these to ensure you understand what you can and cannot do while playing with bonus funds.

No-Deposit & Free Spins Offers

At the time of writing, Play Fortuna Casino does not offer any no-deposit bonus. However, they have a unique web page that details some of the regular free spins promotions they run. Typically, PlayFortuna Casino releases new free spins promotions every week. These promotions are available to all players who have made at least one deposit in the past.

Sometimes, you do not need to deposit to claim that week’s free spins promotion. Each week, the terms and conditions change. However, the wagering requirements of any free spin’s winnings are always 20 times the total bonus amount by default.

VIP and Loyalty Programs

We always like to see a cashback program running at an online casino. This is an excellent way for players to get a partial refund of their losses. Play Fortuna Casino offers a cashback bonus system to all players. You will automatically be enrolled in the cashback bonus program when you create an account.

At the end of every week, you will be paid several points on Friday. You can then exchange these points for real money, or you can choose to accumulate them up to a certain amount. The minimum number of points you can exchange is 250. This equates to $0.25. The maximum amount of cashback you can receive at one time is $10,000. However, PlayFortuna Casino does state that this figure can increase. This is looked at on a case-by-case basis.

PlayFortuna Casino doesn’t go into too much detail about how these points are earned, but for wagering money on games and playing, you will begin to accumulate points. If you have any questions about how the cashback bonus system works, you can directly reach out to the customer support team. They will be happy to answer any questions you have.

BANKING AND PAYMENT METHODS

Play Fortuna Casino offers a decent range of payment methods. However, to view a list of payment methods available to you, you need to log in to your account and click on the “deposit” tab. This will bring up a list of deposit methods available in your country.

As a general rule of thumb, Play Fortuna Casino allows players to make deposits and withdrawals using all major credit and debit cards. This includes Visa, MasterCard, and Maestro. Skrill and Neteller are available – although you should be aware that if you deposit using these EWallets, you will not be able to claim the main welcome bonus.

Other payment methods you can use at Play Fortuna Casino include Interac, AstroPay, WebMoney, and Express Connect. Deposits are credited to your online casino immediately. Play Fortuna Casino does not charge any fees to make a deposit.

Withdrawal Speed

To withdraw money from your Play Fortuna Casino account, you need to log in and click “withdraw.” You can view a list of the different withdrawal methods available to you. Play Fortuna Casino states that their audit department will manually check all withdrawals to ensure any bonus wagering requirements have been cleared. We strongly recommend reading the full terms and conditions of any bonuses you claim so you know exactly what the terms are.

Play Fortuna Casino boasts breakneck withdrawal speeds. They state that processing times take a minimum of 20 minutes and a maximum of two hours. However, this timeframe does assume that your account is already verified. If you have not yet completed a verification check, your withdrawal may take longer while the casino verifies your identity.

Once Play Fortuna Casino has processed your withdrawal, it can take a few minutes to 5 working days to appear in your account. This timeframe depends entirely on which withdrawal method you choose to use.

Depending on your player status, there is a maximum monthly withdrawal limit of between $7500 and US$50,000. Play Fortuna Casino processes withdrawals over the weekend, although there is no withdrawal lock function. Thankfully, as withdrawals are processed within two hours, this is not a huge concern.

Responsible gaming

PlayFortuna Casino claims to take responsible gambling seriously. However, when we clicked on their responsible gambling page, we only saw cookie-cutter jargon that you will find at any online casino.

We did not find any information about the responsible gambling tools available to players. We assume that PlayFortuna Casino allows you to set deposit limits, but we cannot confirm this independently. They also failed to state whether they allow players to self-exclude, and we would like to see more transparency here.

Customer support

If you run into any problems at PlayFortuna Casino, you must first browse the FAQ section. To be fair to PlayFortuna Casino, this is quite detailed. They answer some of the most commonly-asked questions.

If you still need help and support, you can contact the customer support team directly via their online chat service. This operates 24/7, allowing you to speak with a customer support team member in real-time.

If you cannot use the online chat system or prefer not to, you can also reach the casino’s customer support team via email. However, you may wait up to 24 hours to receive an email response.

KYC

PlayFortuna Casino states that whenever a player makes their first withdrawal request, they must upload their identity documents before the withdrawal is processed. We recommend submitting these documents ahead of time so there are no delays when you want to cash out.

To complete a verification check at PlayFortuna Casino, you must submit a scanned copy of your ID card, passport, or driver’s license. You also need to upload a copy of a recent utility bill that shows your full name and address. The utility bill must be dated within the last three months.

PlayFortuna Casino states that they also carry out enhanced verification checks in cases of “abnormal transactions.” They state that abnormal transactions include deposits or withdrawals totalling US$2800 or more.

Once you submit your verification documents to PlayFortuna Casino, they aim to process them within 24 hours. If they require anything else from you, they will contact you via email.

Website Experience and Features

One of the things we like to look at when writing a casino review is the desktop and mobile gaming facilities. While PlayFortuna Casino isn’t the most modern-looking casino we’ve ever seen, we don’t have any significant complaints. It’s straightforward to register an account; making deposits and withdrawals is very straightforward.

The main navigation menu at the top of the page allows you to access the main areas of the website. Once you are inside the main game lobby, we also like that you have many options to narrow down the game selection.

Loading speeds are acceptable, and we did not run into any significant issues while testing the website. We were also happy to see that PlayFortuna Casino now allows players to sign up using their social accounts. You can use your Facebook, Google+, or Twitter account to register. This can save a significant amount of time as it auto-populates some of your signup information.

PlayFortuna Casino does not have a dedicated mobile app. However, their website is fully mobile-optimized. Simply open your mobile device’s internet browser and navigate to PlayFortuna Casino. You will then be redirected to the mobile-friendly version of the casino.

We found the mobile casino to be just as easy-to-use and user-friendly as the desktop site. While the look and feel is a tad dated, everything works as it should. We also like that signing up for a new account on the mobile-friendly version of the website is easy.

Brand games

Providers

The game selection available at Play Fortuna Casino is astonishing. You will find yourself able to play casino games and video slots from more than 40 game developers.

At the time of writing, some of the major software providers available include: NetEnt, Microgaming, Yggdrasil Gaming, Quickspin, Push Gaming, Betsoft, Relax Gaming, NoLimit City, Elk Studios, Thunderkick, Play’n Go, Big Time Gaming, Blueprint Gaming, Pragmatic Play, Playtech, Red Tiger Gaming, Playson, Evolution Gaming Hacksaw Gaming, Eyecon – and that is just a small overview of what you can expect.

We will look at some available game categories in the following subsections of this Play Fortuna casino review.

Slots

Online slots – also known as video slots – are among the most important things players look at when considering a new online casino. PlayFortuna Casino offers an outstanding selection of online slots with thousands of different titles. We like that you can easily filter through the different video slots available. For example, there is a “Feature Buy” and “Megaways” filter.

Book of Dead is the most popular video slot at Play Fortuna Casino, which is no surprise. Book of Dead is arguably the most successful online slot ever made, and it is available at virtually every online casino up. It is possible to win up to 5000 times your bet during the bonus round, although the base game can produce wins of up to 500 times your bet. There is decent win potential available even if you don’t trigger the main bonus round.

Other popular video slots on the main game page included Immortal Romance, Moon Princess, Break da Bank Megaways, Reactoonz, Easter Spin, Rise of Merlin, Beasts of Fire, Black Mamba, and Tome of Madness.

We were also impressed that PlayFortuna Casino has a few exclusive video slots. For example, Billyonaire, from Amatic Industries, is one of these exclusive games. Suppose the casino is partnering up with game developers to offer exclusive titles. In that case, it is quite a good sign that it is well-established and has a good relationship with providers.

Live Dealer Games

Play Fortuna Casino offers live casino games from a few different game developers. However, they primarily use Pragmatic Play and Evolution Gaming. They use both because players from some countries may not be able to access Evolution Gaming’s titles.

Of course, we are happy to see that Evolution Gaming’s games are offered at Play Fortuna Casino. They are widely regarded as the industry leader in the live iGaming industry. Their state-of-the-art streaming technology allows players to enjoy a high-definition video stream in real-time. They are also known for developing some of the most innovative and creative live dealer games, including Crazy Time and Monopoly Live.

However, Pragmatic Play is slowly rising in the ranks. You can find their live dealer games at an increasing number of online casinos, and their technology has progressed significantly. They offer a great selection of Roulette, Blackjack, and Baccarat games. They have also started to create game show-like live dealer games like Evolution Gaming. One good example is Sweet Bonanza Candyland. This live casino game incorporates elements of their hugely successful Sweet Bonanza video slot.

To access the live casino at PlayFortuna Casino, you first need to enter the main game lobby. You will need to scroll to the right until you see the “Live” tab. Click this, and you will then enter the live games area where you can filter the games by provider and/or genre.

Table Games

Play Fortuna Casino offers one of the better virtual casino game selections. They offer many games, and you will find many variations of Blackjack, Roulette, and Baccarat.

The casino also offers several instant win games. These are designed to be a novelty experience, but they can be pretty fun. They can be enjoyable when looking for something a bit different to try out. Some of the instant win games available include Wheel of Winners, Match Day, and Solitaire.

When it comes to video poker, Play Fortuna Casino offers a fantastic selection. At the time of writing, we found 24 different video poker machines. This includes All Aces Poker, Deuces Wild, Joker Power Poker, Double Joker Power Poker, All American Poker, Jacks Or Better Poker, and Double Double Bonus Poker.

To access the video poker machines, you need to scroll to the right on the main game menu. You can also search directly for games by name if you know them.

Progressive jackpots

No online casino would be complete without progressive jackpot games. PlayFortuna Casino offers a great selection of jackpot games, and these can all be found under the “jackpots” tab on the main game navigation menu.

There is a wide variety to choose from. At the time of writing, some of the most popular progressive jackpot games we found included Age of the Gods: God of Storms, Magic Apple, Disco Beats, Orient Train, Roman Legend, Rulers of the World, Jurassic Park Gold, Wolf Power Megaways, Book of Riches Deluxe, and Absolutely Mammoth.

We were also happy to see that some non-slot progressive jackpots are available. For example, there is one progressive video poker machine. While the jackpot isn’t worth as much as the progressive slots, there is still more than US$7000 up for grabs. This shows us that PlayFortuna Casino is serious about making sure its players can enjoy as many different games as possible.

About the Team and History

Play Fortuna Casino was launched in 2015. However, they maintain quite a low profile and don’t appear very popular. Like many of the smaller online casinos, they’re licensed in Curacao. Again, like most online casinos, they offer a wide variety of games – including live games. They boast a pretty impressive game library with more than 40 software providers.

Complaints and Track Record

We only found a few mentions of Play Fortuna in the forum. Here’s what LuckyAlex said:

Hello! According to the rules of this community, I must try to contact the representative of the casino before writing a complaint. I’ve created an account in Play Fortuna casino on Nov 12, 2021. I requested a withdrawal on Nov 23. The next day I was told by a phone call that I couldn’t make a withdrawal and play games by Evolution provider until an audit of my bets would be carried out by Evolution. I have to know how long it takes to make such a procedure. The support of the casino does not give me any answer. One week has passed already. I will be forced to make a complaint if I don’t get a clear explanation from your side. I’m ready to provide all the details about my person and my case right after your first response here.”

Casino Facts

Founded2012
Accredited at Casinomeisterno
Casino representativeAffiliate Manager
Affiliate programPartner Earning
Is this casino certified at CasinomeisterNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limitsEuro 7500 - 50,000 per month depending on player status.
Weekend payoutsYes
Locks withdrawalsNo
English, German, Polish, Russian, Swedish
dotpay, Interkassa, Maestro, MasterCard, Neteller, PayAnyMoney, Perfect Money, QIWI, Skrill, SMS Online, Visa, WebMoney, Yandex Money
MasterCard, Neteller, QIWI, Skrill, SMS Online, Visa, WebMoney, Yandex Money
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
[email protected]

Recent threads (10)

Avatar

PlayFortuna Casino | Casinomeister's Grey Zone

Replies 4 Views 3253 Active 11 months ago
Avatar

Avoid PlayFortuna Casino!

Replies 3 Views 1830 Active 4 years ago