Jackpot City Review
A Well-Established Microgaming-Powered Online Casino
By Casinomeister Oct 5, 2021
Casinomeister's Verdict
Jackpot City has been in operation since 2003, and they’re a fairly renowned and well-trusted Microgaming-powered casino. While the lack of games from other providers may turn off some players, those looking for a classic online gambling experience should look no further – and a wide variety of payment methods, a responsive customer support team and great games ensures there’s plenty to look forward to!
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First Impression
With an impressive selection of Microgaming casino games and slots, Jackpot City looks, from the offset, an impressive site – worth checking out. While writing this casino review, we were relatively impressed with most parts of the site – and while they offer a wide variety of bonus offers, the deposit match bonuses do carry quite high wagering requirements, so this is something to bear in mind.
That out the way, Jackpot City has been around since 2003, so they know what they’re doing – and while their website isn’t the slickest and modern we’ve seen, it’s easy enough to use and does a good job. Of getting your signed up fast and playing!
Pros
Solid Casino
Awesome software
Cons
Withdrawal limits of €4,000 per week
Relatively slow payouts
Not accredited
Bonuses and Promotions
As you’d imagine, Jackpot City offers a wide variety of bonus offers, and below, we’ll take a look at what these are and what terms and conditions apply to them.
No-Deposit & Free Spins Offers
Unfortunately, at the time of writing, Jackpot City doesn’t offer a no-deposit bonus, and nor do they offer any free spins promotions. However, they do run free spins promos – particularly on popular games – as part of their regular promotions, so it’s worth keeping an eye out, as the online casino does run new promotions every week or two.
VIP and Loyalty Programs
The VIP program at Jackpot City is fairly standard, and all players, upon creating an account, are automatically enrolled into the VIP program. You’ll also receive 2,500 Loyalty Points from the moment you join.
You earn loyalty points by placing real money bets in games. Different games offer different amounts of loyalty points. Once you’ve collected enough of these loyalty points, you can redeem them for cash bonuses, free spins matched deposit bonuses and more.
There are six different levels to the site’s VIP program, and as you play more – and earn more points – you’ll begin to move up these levels, unlocking even more valuable rewards.
BANKING AND PAYMENT METHODS
Jackpot City Casino prides itself on offering players a large number of banking options for you to take advantage of – and this includes major debit and credit cards, EWallets and prepaid voucher/cards; some credit card issuers may block online gambling transactions, however.
Currently, you’ll be able to make deposits using Visa, Visa Electron, Mastercard, bank transfer, Interac, iDebit, Trustly, Skrill and Neteller. Unfortunately, not all of these payment methods can be used for a withdrawal despite being able to be used to make a deposit. Withdrawal alternatives are provided, and Jackpot City Casino doesn’t charge any fees for deposits and withdrawals. You can view the full range of banking options available to you once logged in – just hit the “Banking Options” tab.
The casino also prides itself on using SSL encryption technology (the latest SSL encryption technology), designed to offer the best online payment security. The casino notes that all deposits are credited to your account instantly, and a min deposit, $10, means players on even small budgets can play at the site. In fact, the min deposit, $10, allows you to claim the first deposit bonus too – so while the min deposit, $10 – is low as it is, it’s even better to learn it can be used in conjunction with the match bonuses on offer!
Withdrawal Speed
Regardless of the payment method you choose to make a withdrawal with (EWallets are fastest, a bank transfer is the slowest), you’ll need to wait at least 24 hours for Jackpot City Casino to process your withdrawal.
During this time, your withdrawal will be in a “pending” state – and you can cancel the withdrawal during this time. However, once the 24 hours have passed, Jackpot City Casino will process your withdrawal request – and the money will then be sent to your chosen payment method. The time it takes to reach your account varies depending on your chosen banking option, but you should allow 1-5 business days for most payment methods. The sole exception is EWallets; withdrawals made to Neteller or Skrill are usually available within your account immediately but can take a couple of business days in rare cases.
Responsible Gaming
Jackpot City offers several responsible gambling tools to players – allowing you to set deposit limits, take a time out and, in the most serious of cases, self-exclude yourself from the site entirely.
However, we were disappointed to find that it doesn’t look like you can implement these measures yourself. Instead, you’ll need to contact the casino’s customer support team to set them. That’s because the casino’s regulator doesn’t currently require players to be able to control these options themselves, unlike is the case with, for example, the UK Gambling Commission.
Customer Support
Like most casinos today, customer support at Jackpot City is fantastic, and the site’s customer service team is on hand 24 hours a day, 7 days a week, to help you with any questions, problems or complaints.
The easiest way of getting in touch with the customer service team is through the live chat facility. This connects you with an operator in a couple of minutes and lets you chat – in real-time- with a customer support team agent who’ll be happy to help you out. The live chat function is available by clicking the speech bubble icon and is offered in some different languages.
KYC
To comply with regulatory requirements set out by the Kahnawake Gaming Commission, Jackpot City is required, at times, to run checks against players – regardless of how much they’re betting, how much they deposit, or whether making a withdrawal or not. It’s also to check against fraud and look out for players who may be struggling with potential gambling problems.
These checks are called Know Your Customer (KYC) checks, and while new players don’t need to undertake this verification process immediately, you may need to when making a withdrawal – so it’s worth doing when you first create an account save stress and hassle later down the line.
If you are asked to complete the KYC procedure, you’ll need to provide a copy of your ID (Passport, Driving License or ID Card) and proof of your address which shows your full name and address.
Unfortunately, the casino themselves state that it can take up to 7 days to process these documents – which, in today’s day and age, seems an absurdly long time. However, we should note that the vast majority of KYC checks are completed within 48 hours – so you shouldn’t have to worry too much about the long wait time.
Website Experience and Features
Desktop and Mobile Gaming
While writing this Jackpot City Casino review, we took quite a lot of time to study how the website itself functioned – and how easy it was to use. On the whole, we found Jackpotcity Casino to be really easy-to-use, easy-to-navigate, and we like their user interface – even if it could be a little more modern.
Creating an account is easy; enter your name, email address, date of birth and address. Once you confirm your email address, your account will be up and running, and you’ll be able to make your first deposit! (Unlike some online casinos, you don’t need to wait 48 hours to verify your account before playing.)
Jackpotcity Casino also has made strides when it comes to the development of its mobile casino. While they don’t yet offer a downloadable mobile app, Jackpotcity Casino does have a fully functional mobile casino, and this can be accessed by simply accessing the casino from your mobile device’s internet browser. You will then be automatically redirected to a mobile-optimized version of the site.
Unique Features
Head to the footer section on the Jackpotcity Casino website, and you’ll notice there’s a link called “Payout Percentages”. Clicking on this link takes you to a page where you can download a document that shows you exactly what payouts the site’s various real money games – including their casino games, video slots, slot games and video pokies – a feature which, we feel, showcases the casino’s transparency. It allows you, as a player, to see exactly what certain games are paying and make sure you’re playing games you’re comfortable with. It’s a feature we recommend you take advantage of, and it’s another layer to the online gambling operation that showcases the site is serious about being a legitimate operation.
Brand games
Providers
Jackpot City Casino is a Microgaming-powered online casino, and this means you won’t find NetEnt, Thunderkick or NetEnt slots or casino table games; all games at the site are provided by Microgaming. The sole exception to this is the live dealer casino, and the games here are provided by the industry leader, Evolution Gaming. Let’s take a look at some of the games available you’ll be able to enjoy at Jackpot City Casino below:
Slots
Jackpot City has more than 300 slot games to choose from, they are easy to navigate, and once new players have signed up, there is plenty of opportunities to play them all for real money or give them a go in “demo” mode if you want to try them out for free before risking any of your own money.
As you’d expect, Microgaming’s full range of video slots can be found at Jackpot City Casino, and one of the best examples of these popular online slots is Thunderstruck II. This legendary Thor-inspired slot offers players the chance to enjoy two bonuses and features – the first of which is a base-game feature that can see between one and five reels transformed into wild reels! Thanks to the 243-ways-to-win pay mechanic, this can result in massive wins.
Avalon II is another hugely popular Microgaming slot – and, again, it’s available for you to play at Jackpot City Casino as you join the legends of the isle on a journey. What makes Avalon II so unique is that it offers a “choose your own bonus round” mechanic – so you can choose which route you’d like to take as you progress – and, unlike the original version of the game, it also uses a 243-ways-to-win mechanic, allowing for big wins – especially when the stacked wilds drop in.
Break da Bank Again is another classic slot from Microgaming – and, as you’d imagine, it’s available to enjoy at Jackpot City Casino! This iconic game offers some of the biggest win-potential in any of the game developer’s slots, and, during the free spins bonus round, wins can be multiplied by up to 25X thanks to the multiplying wilds – allowing you the chance to win thousands of times your stake!
Live Casino
Jackpot City is one of the best online casinos for live dealer games, with a good variety from the multi-award-winning Evolution Gaming. If you miss the hustle and bustle of casino life, the live dealer range at Jackpot City is the next best thing!
Here you can spin a roulette wheel in real-time, get a hands-on experience with Infinite Blackjack or take a seat at the Live Baccarat table alongside the dealer and other players.
Evolution Gaming’s live table dealer games can be streamed online or via mobile, and you’ll find the live casino software provider’s full portfolio on offer – so expect to see live dealer games like Crazy Time and Deal or No Deal on offer alongside the classic casino games.
Table Games
Deuces Wild, Double Bonus Poker, Jacks or Better – that’s just a few of the video poker machines you’ll find on offer at Jackpot City Casino, and there are plenty more to choose from; Jackpot City Casino has done a great job of ensuring players have as many video poker options as possible, and these video poker machines can be played for tiny stakes while offering you the potential to win big – it’s one of the reasons why video poker is so popular!
In terms of other casino table games, Jackpot City Casino offers a wide variety of choice, and you’ll find other games including No Commission Baccarat, Baccarat, Sic Bo, Dragon Tiger, Casino Hold’em and 3-Card Poker.
Progressive Jackpots
When it comes to progressive jackpots, few online casinos do a better job than Jackpot City Casino – it’s in the name, after all! Jackpotcity casino offers a huge selection of progressive jackpot slots, with Mega Moolah – the most famous of all progressive jackpot online slots – is available to enjoy at the site, and this allows you the chance of winning millions of dollars – the slot’s actually made the Guinness Book of World Records for being the slot responsible for the biggest slot machine win in history!
Play at the popular casino, Jackpot City, and you’ll also find yourself faced with a huge number of other, less-popular progressive jackpot slots. Some of these include Lara Croft: Temples and Tombs, Assassin Moon, Carnival Jackpot, Wheel of Wishes, Mega Moolah Goddess, Temple Cash’n Frogs n’ Flies, Fortinium Gold Mega Moolah and Chicago Gold.
The casino, Jackpot City, is named aptly – and the number of progressive jackpot slots for you to enjoy is vast. Writing this review, we were incredibly impressed with the progressive jackpot offering available at the site.
About the Team and History
Malta-headquartered Bayton Ltd owns JackpotCity Online Casino, and it’s just one of their brands, with the parent company operating some 20 other online casino sites. Jackpot City is licensed by the Kahnawake Gaming Commission for players in Canada. Unfortunately, due to licensing issues, the site is unable to accept players from the United Kingdom, United States, Belgium, Spain, Hong Kong, Iran, Portugal, Turkey, Czech Republic, France, Hungary, Italy, Romania, Taiwan, South Africa, Denmark, Israel, Philippines or Singapore.
While other reviews incorrectly state that Jackpot City is licensed by the Malta Gaming Authority, they do not currently hold an online gambling license issued by the Malta Gaming Authority.
Established way back in 2003, Jackpot City has been around for a long time, and they’ve been continually cited by players as being a “go-to casino” thanks to their reliable service, great selection of Microgaming games, and generous welcome bonus matched deposit bonuses.
Complaints and Track Record
All complaints and other queries are handled through the 24/7 multilingual Live Chat facility, and JackpotCity Casino says that no problem is too big or too small for this team to handle. The website does not provide a specific email address for complaints.
In terms of the site’s track record, a quick web search reveals there have been several complaints – but, as is almost always the case, these complaints are usually from players who claimed a welcome bonus they weren’t eligible to claim or who had self-excluded and tried to create a second account.
We have no issues or concerns with recommending Jackpot City to our readers and are confident that, when you play at the site, you’ll enjoy a safe, fun and fair online gambling experience.
Casino Facts
| Founded | 1999 |
| Accredited | March 2002 |
| Jurisdictions | Malta Gaming Authority, Swedish Gambling Authority |
| Casino representative | Account Manager |
| Is this casino certified | No |
| Payout time | 24 hrs |
| Reverse time | 24 hrs |
| Payout limits | Players who withdraw a sum of money that is 5 times or more, greater than their lifetime deposits across the Casino Group will liable for detailed game and play review and only be able to withdraw their winnings at a sum of €4,000 per week |
| Weekend payouts | No |
| Locks withdrawals | No |
The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophography.
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