Guts Casino Review
A Great, Reputable Online Casino + Sportsbook
By Casinomeister, Last updated Apr 25, 2023
Guts Casino offers a great selection of slots, table games and live games. The site also supports a good range of the best online software providers meaning there is plenty to choose from in terms of game style and theme. The addition of a sportsbook means sports fans will also find reasons to give the site a try for themselves.
Perhaps not the most exciting of online casinos in the mix today, but all in all, the site is easy to navigate, offers a healthy selection of games, runs lots of promotions and offers multiple customer service options. Before being sold to the Betsson Group, Guts was a freaking awesome award-winning casino here – with second-to-none service and support.
Award winning awesome casino
With almost 10 years under its belt, Guts Casino has had plenty of time to create an appealing and exciting online casino gaming experience. While the site’s imagery isn’t as modern as it can be, its simple layout and bold fonts create an engaging feel.
Unlike a lot of online casinos today, Guts Casino doesn’t fill its homepage with hundreds of games. Instead, the site is neatly organized with a header featuring a thumbnail for each game section and the main event on the page is left for the welcome bonus and the casino, betting, and poker offers.
The Guts Casino homepage is a nice length, and you don’t have to scroll very far to reach useful links like FAQs and T&Cs at the bottom.
On conducting our Guts Casino review, we noticed some nice touches, such as having the licensing authorities linked clearly at the bottom of the page alongside responsible gaming associations. It’s things like this that give a casino a trustworthy and transparent feel.
No Withdrawal Limits
AUD, USD, CAD, EUR, GBP, NOK, SEK , DKK accepted
English, Norwegian, Swedish spoken
No UK, no US, no Aus, no Finnish
Casino Bonuses and Promotions
Like any top online gambling outlet, Guts Casino offers all new players a generous bonus offer, and we’ll be taking a look at this welcome bonus offer below. We’ll also be looking at the other promotions you’ll find at the site.
VIP and Loyalty Programs
While the welcome bonus is for new players only, all players can benefit from Guts Casino’s ‘Game of the Week’ promotion which offers 10% cashback on a different game each week. This opt-in promotion lets online gamers get 10% real money cashback on net losses up to $100 each day when you bag spins on a particular game during the week period – as long as you spin a minimum of 50 rounds. There were also three poker-specific promotions with chances to win real money cashback.
BANKING AND PAYMENT METHODS
You can find the banking section at the top right of the page alongside your balance. The balance feature is nice as it helps you keep a running track of your real money and bonus money in one place, as well as the currency you want to play with – with a choice of EUR, GBP or USD.
While there are a total of 18 deposit payment methods available, the payment methods you’ll be able to use will vary, depending on the country you are playing from.
For example, for Canadian players, Guts Casino offers six deposit methods, including Visa, ecoPayz, PaysafeCard, MasterCard, Neteller and Skrill – a similar offering to what we see at many online casinos.
Guts don’t have any fees for you to make deposits – although if you make a deposit in a currency different to that of your bank account, you may incur a charge.
Deposits are credited to your account instantly, and the maximum deposit limits vary depending on the payment method you choose to use; For example, the maximum deposit for Visa is $2,000, but for PaySafe, it’s only $350. The minimum deposit is $10 for all methods.
Guts Casino Withdrawal Speed
When it comes to making withdrawals, you’ve got a few options available to you. Guts Casino allows you to make a withdrawal back to the payment method you last used to make a deposit. The minimum withdrawal amount is just $10 – and a $10 min withdrawal is pretty decent at an online casino in today’s day and age!
What’s more, Guts Casino processes all withdrawals within 24 hours. During this time frame, however, you will be able to cancel your withdrawal – and the casino does not currently offer a “lock” withdrawal function, something we’d like to see them adding in the future.
Average Based on 18 real users
Guts Casino offers a number of responsible gaming tools to help its players stay safe and keep gameplay fun. The online casino sets out its dedication to this in its Responsible Gaming page, which can be found at the bottom of any page on the site.
To make sure all users are of age before trying to play on casinos, Casino Guts will verify all its users at random and request proof of age. Guts Casino also provides a link to CYBERsitter, which is a filtering software that allows parents to block online casinos from underage users.
Players can make use of a self-assessment test which gives 12 questions, and if the answer is ‘yes’ to four or more, this indicates you may need to make use of some of the support on offer. Guts Casino also offers a reality check reminder and time out, and self-exclusion features.
The reality check reminder gives users the chance to opt into regular time updates during gameplay. This feature also pops up before any gameplay with gamers given the option of no reminder, or once every 15, 30 or 60 minutes. The time out feature lets gamers pick from 24 hours, 7 days, or 30 days in which Guts Casino won’t send any marketing material or other references to the site. The self-exclusion option means that players can be essentially barred from the site (and all other Zecure Gaming sites) for a chosen period, up to 5 years.
Guts Casino also provides players with links to BeGambleAware and Gamblers Anonymous, as well as to GamBlock, a blocking software for casinos.
Through a central Help Centre which is located by a small question mark icon at the bottom of every page, Guts Casino offers live chat, an email address, and phone callback options. According to Casino Guts itself, email response times are usually between 30-60 minutes, and phone callbacks tend to take between 15-30 minutes. For further support, Guts.com can be reached via email at the firstname.lastname@example.org email address.
We trailed the live chat option as part of our review and found that despite the outdated design, the chat was very responsive and straightforward to navigate. Guts Casino does ask for personal details on opening the chat for security reasons such as name, address, and email, but this only took a minute or so to be connected to an operator, and we found the process to be smooth hassle-free and uncomplicated.
Identity Verification and ‘Know Your Customer’ or ‘KYC’ processes are a standard way for online casinos to ensure their players are who they say they are and are legal to be playing on their sites. At Guts Casino, you can expect to be asked for ID such as a passport or drivers licence to prove your identity; a paper bill, bank statement, or government document for proof of address; a bank statement for proof of income and funds; and a photo of your credit card, or proof of e-wallet.
Once you submit these documents, the casino will aim to process them within 24 hours – although, in many cases, the time it takes is often much less than this.
In addition, you could also be asked to provide a recent payslip, a bank statement showing transactions from the last three months, an employment contract, and an income tax receipt. However, we should point out that these Source of Wealth (SOW) checks are incredibly rare – and those located outside of the UK are unlikely to run into them.
Website Experience and Features
Desktop and Mobile Gaming
Guts Casino can be accessed on a desktop, as well as there being a large selection of mobile casino options available to play on the go on their Guts mobile casino, with the same design used across both versions. We thoroughly tested both and found that they both offer a solid experience; the website itself is easy-to-use, easy-to-navigate and user-friendly, and the speed at which the site loads is impressive.
Along with their online casino, Guts also offers an extensive online sports betting facility. Powered by SBTech, players can bet on a huge range of live and upcoming sports games, from Premier League football games, tennis, basketball, ice hockey, darts, cricket, golf, and more.
Initially, the sports page is divided into ‘Live’ games, ‘Starting Soon’, ‘Europa League’, and ‘Premier League’, but you can filter and change this depending on your preferences by flicking through each sport at the top of the page.
Players can access ‘My Bets’ from the top of the page to view your entire betting history, and see your open, won, and lost bets. The sports betting section feels more modern due to its curved, simple thumbnails and large imagery.
Guts has also partnered up with Playtech to launch an online poker product – and this allows you to use a downloadable poker client. Here’s what they say about the product:
“Guts poker online offers poker variants such as 7-Card Stud, 5-Card Stud, 6+ Hold ’em Razz, Omaha Hi/Lo, Omaha and Texas Hold ’em. The game rules and process for betting differ according to the variant. These games are available on a download client platform from Playtech that you can find at Guts. Once installed, players can join virtual online poker rooms where they can play against other competitors. One can view all of the cash games, sit & go and tournaments in the stand-alone app, as well as available promotions. Find out when tournaments are about to start, the buy-in price, the number of players in a poker room, min/max stakes and more.”
Players can choose games from a list of 14 best online casino software providers, including some of the biggest names in the industry, such as Microgaming, BetSoft, NetEnt, and IGT. Live games are provided by Evolution Gaming and SBTech for Sportsbook games.
Our initial impression of the video slots game selection was that the square thumbnails give an outdated feel combined with no option to demo play and no progressive jackpot slots on the show. With the slot games selection sitting at just over 300, it isn’t the biggest selection compared to some other casino sites.
There is a real mix of themes within the classic slots from jungle, animal, Vegas, and some TV themed slots, including a Narcos video slot and a Jurassic Park slot. The theme with the biggest selection of slots on Guts Casino at the time of writing was fruit-themed slots.
The top six video slots gamed when we conducted our review were Rich Wilde and the Tome of Madness, Big Bad Wolf, Eastern Emeralds, Valley of the Gods, Immortal Romance, and Dragon’s Luck Power Reels.
One nice feature worth mentioning here is that once players have opened a slot game, you can continue to browse the rest of the site, and the game will stay in the corner of the screen as a small window.
Fans of live dealer games will be pleasantly surprised by the number of games on offer at Guts Casino. As well as classics like video poker, roulette, blackjack, Pai gow poker and baccarat, players can also pick from more uncommon games like Mega Ball and Lightning Dice – nice if you fancy a change! What’s more, the online casino also offers specific promotions for its live games and video poker with regular chances to win cashback. Guts use Evolution Gaming to power its live dealer casino.
With the live dealer casino games and live table games making up a collection of almost 100 games to choose from, you could easily spend hours at this part of the site. It seems the ‘Other’ category is a popular one here, with the top six games at the time of writing being Crazy Time, Mega Ball, Auto-Roulette, Deal or No Deal, Auto-Roulette VIP, and Speed Roulette.
Guts Casino offers a good choice of blackjack casino games, with just under 50 games to choose from. The top six at the time of writing were Live Blackjack Lobby, Infinite Blackjack, Power Blackjack, Free Bet Blackjack, Blackjack B, and Blackjack C.
Although there is half the amount of roulette games on offer compared to blackjack, there is still a decent amount of games and live dealers to flick through. The top six games at the time of writing were Auto-Roulette, Auto-Roulette VIP, Speed Roulette, Svensk Roulette, Immersive Roulette, and VIP Roulette.
There’s also a selection of other games, including video poker – and while the video poker offering isn’t as big as that found at other online casinos, Guts online casino offers enough video poker machines to suit most players. The video poker machines include Jacks or Better, Tens or Better and Deuces Wild.
You can access Guts Casino’s progressive jackpots through either the ‘Jackpots’ or ‘Hourly Jackpots’ tabs, and there isn’t a massive selection (22 jackpots and 35 hourly jackpots), there were still some decent balances when we conducted our review.
One downside is that the jackpot amounts aren’t visible on the hourly jackpot thumbnails and only on around 70% of the main jackpot thumbnails. It would be ideal if you could view every jackpot balance before choosing which to play.
At the time of writing, the top jackpots up for grabs was on Mega Moolah, a mega fortune of $10,937,922!
About the Team and History
Guts have a long history, and it dates back to 2012 when Guts Gaming Ltd (now MT SecureTrade Limited) was incorporated as a fully-owned subsidiary of Gaming Innovation Group Ltd. The next year, in May 2013, Guts Casino was launched – and the site proved a major success, attracting players from all over the world. The company behind Guts is regulated by the UK Gambling Commission and the Malta Gaming Authority, although they’re also certified in Sweden, Spain, Croatia, Latvia, and Iowa, in the USA.
In the years that followed, the team behind Guts Casino launched several other high-profile and successful online casinos, including Hard Rock Casino and Rizk – both hugely successful brands within the iGaming industry.
More recently, Guts have added a sportsbook to their online gambling portfolio, expanding their offering even further. They also maintain their license from the UK’s Gambling Commission, despite not accepting players from the UK.
They’ve also moved over to the Betsson platform and, today, are owned and operated by Zecure Gaming Limited.
Complaints and Track Record
Guts Casino has a pretty strong track record when it comes to looking after its players and treating them fairly. While you will find a number of negative reviews online, the same can be said for any online casino – and the vast majority of these negative reviews are from players who broke the terms and conditions of a bonus and were subsequently denied their winnings.
Provided you play within the terms and conditions at the casino, you shouldn’t have any issues playing at Guts.
In the rare situation that you do need to make or file a complaint against the casino, your first port of call should be the site’s internal complaints procedure. This means you should write an email to the customer support team outlining your complaint. The casino will then make a decision and respond to you within seven days.
If you’re unhappy with the outcome, you can also choose to escalate your complaint to the casino’s ADR – who will then look into your case and make a ruling binding on the casino.