Mr Green Casino Review

A versatile casino - but is support is a black hole

By Casinomeister Nov 21, 2022

Casinomeister's Verdict

Mr Green entered the iGaming scene in 2008 and was an amazing place to play at – I even recommended them to my best of friends. Well, no more.

Unfortunately things changed when they were sold off to the abysmal black hole ultra corporate mega casino: William Hill. They gave us and our player community at Casinomeister the speak-to-the-hand response: they don’t need us anymore – nor do they need you. They don’t really care about you the player. If they did, they would be an active member of our forum – but they aren’t since it seems that their employees either quit or get fired on a regular basis. There is no stability at Mr. Green which speaks volumes about their corporate working environment.

If you are a webmaster affiliate and would like to advertise for these guys, Don’t walk away from them – run! They are highly not recommended in this regard – some affiliates wait for months before they verification ID docs are reviewed. And they do this while holding your affiliate payments hostage. There are better establishments to chose from.

So feel free to sign up at this massive casino operation – I wouldn’t. I prefer to patronise the smaller entities like Kwiff Casino. You’ll get much better treatment there because they try harder.

Ex-accredited at Casinomeister

5.8 Our Rating
7.3 Player Rating
mrgreen.com
2008
Payout speed
starstarstarstarstar
Withdrawal limits
starstarstarstarempty star
Customer service
empty starempty starempty starempty starempty star
Software & Games
starstarstarstarstar
Licensing
starstarstarstarempty star
Malta Gaming Authority, UKGC, Amministrazione Autonoma dei Monopoli di Stato (AAMS)
Betsoft Gaming, 4ThePlayer, Evolution Gaming, IGT, Microgaming, NetEnt, NYX, Odobo, Play'n go, Quickspin...

First Impression

Mr Green is at the top of its game when it comes to the overall look and usability. The site’s designers have gone the extra mile to create an attractive yet responsive platform. There are no flashy visuals or excessive graphic elements that would only slow down the loading time. Instead, Mr Green went for a simplistic, green-themed design that seamlessly responds to both desktop and mobile devices.

The content is nicely laid out and neatly organized in familiar segments. Users can easily find everything they need using the hamburger-type dropdown menu discreetly placed in the upper left corner of the interface. Unfortunately, the titles can’t be filtered by software providers or alphabetically, so it could take first-time visitors a while to browse the entire catalog with it being so huge.

It’s crystal clear that Mr Green means business. In our detailed Mr Green casino review below, we’ll break down the site’s core features, exploring its pros and cons along the way. Once you read it from top to bottom, you’ll realize why it is regarded as one of the best for players of all tastes and preferences.

Pros

  • Offers a stellar collection of live casino games

  • Top-notch mobile casino

  • Licensed by MGA and the UKGC

  • Online casino and sports betting platform

  • Ultra-fast withdrawals

Cons

  • Crap attitude towards our members

  • Crap attitude towards their advertising partners

  • Charges fees for cashouts

BONUSES AND PROMOTIONS

Customer retention is a big deal at Mr Green, which is evident from the casino’s exquisite promo package. The operator offers a welcome bonus for different types of players. Sports betting and casino divisions have their own introductory bonuses. Other than the Mr Green casino bonus for new players, there is a whole slew of ongoing promotions. All in all, plenty of free spins and free cash are up for grabs at Mr Green casino for both new and existing players.

Welcome Offer

Newcomers from Canada are greeted at Mr Green with a massive welcome bonus. The lucrative package is broken down into five instalments, giving you a match deposit boost for each of the first five deposits you make on the site. Altogether, you can snatch up to $1,200 of bonus cash. Better still, the casino will also throw in 200 free spins on Play’n GO’s iconic Book of Dead online slot machine.

Here’s how Mr Green casino bonus for new players is structured:

  • First deposit — 100% match bonus up to $100 + 200 free spins on Book of Dead
  • Second deposit —  50% match bonus up to $100
  • Third deposit — 50% match bonus up to $200
  • Fourth deposit — 25% match bonus up to $400
  • Fifth deposit — 25% match bonus up to $400

To qualify for this superb bonus, each of your first five deposits has to be over $20. Once you opt-in for the offer and make the first deposit, Mr Green casino will match it dollar for dollar, transferring the bonus credits to your account straight away. After making the minimum deposit and spending $20 on real money games, you’ll release the first installment of 120 free spins; the remaining free spins are distributed in the next four days.

What’s impressive about Mr Green offers for new players, other than its gigantic size, is the player-friendly terms and conditions that go along with each bonus. Namely, the welcome bonus carries a 35x wagering requirement, which is quite amazing given its volume.

Not all casino games contribute equally to the completion of wagering requirements. If you want to clear out the welcome bonus as fast as possible, you should probably stick to slots.

No-Deposit & Free Spins Offers

Mr Green casino doesn’t currently offer a no deposit bonus; in fairness, not many gambling operators give away free cash or free spins upon registration. What’s more, Mr Green makes up for the lack of a no deposit bonus by dishing out millions of dollars in cash prizes via its daily drops and weekly tournaments.

VIP and Loyalty Programs

Mr Green doesn’t run a standard, multi-tiered loyalty program, like most other online casinos in Canada. That’s not to say, though, that the casino doesn’t incentivize its users to keep playing. Every now and then, Mr Green comes up with exciting, tailor-made offers that are being given to the most active players. If you’re playing regularly, you’ll receive notifications in your inbox of all Mr Green perks you’re entitled to. Some of the benefits of this unique bonus rewards system include free spins, reload bonuses, cashback deals, invitations to tournaments, and more.

Our Mr Green casino review has revealed that high rollers get special treatment in this award-winning gambling hub. Depending on the amount of money spent on the site, players can earn VIP status and unlock an array of perquisites such as faster cashout time, personalized managers, customized bonuses, to name but a few.

Sign up screenshots

Mr.Green Registration Form Step 2 Desktop Device View
Mr.Green Registration Form Step 1 Desktop Device View

BANKING AND PAYMENT METHODS

Mr Green does its utmost to streamline the expenditures of its Canadian users by offering a wide range of deposit payment methods. From the most prevalent banking processors to second-tier carriers, there are plenty of ways to fund your Mr Green account from Canada.

You can top up your account using credit/debit cards, prepaid systems, and e-wallets — whichever option suits you best. Some of the most popular payment carriers available for depositing include Canada-based service Interac, Visa/Mastercard, iDebit, Paysafecard, ecoPayz, and MuchBetter.

The minimum deposit depends on the country you’re playing from and the chosen method. For Canadian players, the bottom deposit threshold is capped at $10 per transaction, and there are no upper limits. Mr Green casino doesn’t charge fees when carrying out deposits, although your bank institution may incur some. Regardless of the chosen method, your deposit should be processed almost instantaneously.

Most of the deposit methods are available for withdrawals, too. Keep in mind that the casino’s payment policy implies that your cashout method must be the same as the method used for depositing. Otherwise, the casino will process your withdrawal request via bank transfer.

Withdrawal Speed

The casino’s cashier features only three payment methods for cashouts — bank transfer, MuchBetter, and EcoPayz.  We’d like them to add a couple more options, but these three should do the trick.

Mr Green charges a fixed fee of $1 for withdrawals of less than $100 and 1.5% (up to $10) for withdrawals of over $100. This is rather unfortunate, but we won’t make much of a big deal out of it since most online casinos apply fees to cashout transactions.

On a brighter note, Mr Green has ultra-fast withdrawal processing times. If you order cash out via MuchBetter or EcoPayz, your funds should arrive within 24 hours. Cashouts via bank transfer are a bit slower —  1-5 working days on average.

If you request a cashout and have a sudden change of heart, it is possible to reverse the transaction. In these instances, you should contact the site’s customer support team, and they’ll refer you to the financial manager that will cancel your request.

The withdrawal limits of Mr Green casino are quite flexible. The minimum amount is set at $30, which is about the industry average. High rollers will be glad to hear that there are no withdrawal limits.

Average Based on 13 real users

REQUEST DATE
COUNTRY
BANK METHOD
REVERSE TIME
PAYOUT HRS:MIN
ID REQUIRED
WEEKEND REQUEST
AVERAGE
17:9
29:15
01 July, 2015
Faroe Islands
Neteller
1:00
00:30
No
No
01 July, 2015
United Kingdom
Neteller
37:00
37:00
No
No
16 July, 2015
Germany
Skrill
:00
0:03
No
No
01 September, 2015
United Kingdom
Visa Debit
1:00
24:00
No
No
01 September, 2015
United Kingdom
Visa Debit
1:00
24:00
No
No

Responsible gaming

Saying that Mr Green is one of the biggest advocates of responsible gaming wouldn’t be an overstatement. The casino is linked with multiple institutions that help casino players with compulsive gambling problems. At the bottom of the site, there are links to Gamblers Anonymous and GamCare — both of which are highly respected organizations that provide support, information, and advice to those affected by problem gambling. Additionally, Mr Green has implemented a couple of responsible gambling tools like deposit and time limits.

The operator even has its own responsible gambling domain called Green Gaming. On this website, players can find informative tips on how to control their gambling habits and cope with gambling addiction. If you notice that things are getting out of control, we recommend that you go to Green Gaming, and sign-up for a self-exclusion program and take a break from gambling for a period of six months, one year, three years, five years, or indefinitely.

Customer support

Customer support is the only area of Mr Green casino that needs improvement. First, the good stuff — customer support representatives can be reached round-the-clock, for 7 days a week via multiple communication channels. Contact can be established via email address([email protected]) or through 24/7 live chat service.

The downside to it is that live chat support agents are not overly responsive. It took them too long to resolve our queries, although the answers were accurate and helpful. On a more positive note, there is a resourceful and comprehensive help section that covers matters regarding registration, payments, bonuses, and security, among other things.

For affiliates and webmasters, steer clear from them. Their affiliate support is a massive black hole. We know of affiliates trying to verify their accounts, and it takes months because of their crap affiliate support. Lights on – nobody home.

KYC

Much like every other adequately regulated gambling brand, Mr Green is compliant with KYC and AML regulations. In that regard, you may be required to go through a couple of identity checks before being allowed to deposit and withdraw on the site. As part of the verification process, make sure to submit a valid government-issued document (ID card, driver’s license, or passport) and a proof of address (bank statement or utility bill). It usually takes less than 24 hours for the casino’s security team to review your documents, although in some instances that process could stretch out a bit.

Website Experience and Features

Desktop and Mobile Gaming

Mr Green casino has an intuitive layout, one that makes it easy even for rookie players to find any feature, game, or section hassle-free. Everything is accessible through the homepage sections or the additional menus that are laid out in plain sight. The response time is reduced to a bare minimum, and the games load up pretty quickly. We did a couple of benchmark tests and didn’t come across any freezes, delays, or performance issues of any kind.

For on-the-go play, you can use the mobile-optimized version of the site, which is basically an exact replica of its desktop counterpart, performance-wise. It supports the same features and games as the PC version, and the best part about it is that you can access it using nothing but your mobile browser.

Mr Green also has two standalone apps, one each for iOS and Android users. Both native apps are nothing short of spectacular, and the fact that the casino won the Mobile Operator of the Year award back in 2016 is testimony to that. The apps have a fairly limited selection of live dealer games but provide a more customizable mobile casino gaming experience overall.

Unique Features

Our Mr Green casino review has discovered that the site has a couple of stand-out features, and the multi-million dollar prize contests easily top the list. It’s rare to see an online casino that gives away millions of dollars on a weekly basis. More impressively, you can participate in the tournaments for as little as $0.50 stake per spin.

We’d be remiss not to mention the operator’s sports betting platform, which is one of the best there is. There are more than 30 sports you can place wagers on, which rivals even the biggest sportsbooks in the industry, like William Hill, its parent company.

Lastly, we would like to briefly touch upon Mr Green’s live casino, which excels in both quantity and quality. There is a wide range of casino classics on offer from the world’s leading live casino software developer, Evolution Gaming.

Brand games

Providers

Mr Green casino has assembled a robust gaming program that encompasses over 2,300 games. From classic slots and progressives to blackjack, roulette, craps, live casino games, and specialty games, all the popular niches are on board.

The operator has joined forces with an entire battalion of software providers. These include a bunch of the industry’s heavy hitters such as NetEnt, Evolution, Yggdrasil, Microgaming, Playtech, Leander Games, NYX, Betsoft, BTG, Red Tiger, and many more. Players can also find thrilling releases from up-and-coming studios with the likes of 4thePlayer, Just for the Win, Inspired, and Lightning Box.

Slots

Out of all the games Mr Green offers to its players, slots represent the most numerous category by a wide margin. From 3-reelers to the more modern 5-reel and multi-ways wins titles, the casino’s slots lounge is stunningly diverse. All the popular themes are covered, including Ancient Egypt, oriental, music, adventure, and anything in between. Slots fans looking for unique wagering opportunities should head over to the ‘Green Exclusives.’ This section is loaded with unique games that are exclusive to Mr Green and aren’t available elsewhere.

Every game is available in free play, demo mode, which is great news for beginners who are learning the ropes and those playing on a budget.

Players can pinpoint a certain slot by its name via the search bar that has been integrated into the library. Unfortunately, we didn’t find any filters that would significantly speed up the search process.

You can find the latest additions to the mix in the ‘new games’ tab. Our top three picks from this section include Red Tiger’s Vault Cracker, Viking Runes by TrueLabGames, and Buster Hammer Carnival from NextGen.

Live Dealer Games

The operator’s live dealer lobby is powered by Evolution Gaming and Pragmatic Play — two of the leading software providers in the industry. Some of the games are hosted by the casino’s in-house studio and sponsored by Evolution Gaming.

In the varied selection, you’ll find a galore of live dealer variations of casino classics like blackjack, roulette, poker, and baccarat. Those seeking outside-of-the-box action should try out Mr Green game shows, namely Mega Wheel, Mega Ball, Lightning Dice, Dream Catcher, and Crazy Time. 

Live dealer games at Mr Green casino have varying betting options, depending on the game and provider. Either way, both casual players and high rollers alike should have their wagering appetites appeased.

Roulette

If RNG-based roulette games are your thing, you’ll find Mr Green ‘table games’ compartment quite satisfying. It showcases a bunch of computerized variations of the popular game, brought together by Microgaming and a few other software suppliers. You can play exciting games like Lightning Roulette, Roulette Highroller, American Roulette: Gold Series, and Double Ball Roulette. You play for as little as $0.10 per hand/spin for real money or engage in practice mode.

Blackjack

Blackjack aficionados are in for a special treat. While composing our Mr Green casino review, we counted 12 RNG-based blackjack tables, which is more than enough to keep you occupied for weeks. You can take on the dealer with VIP Blackjack or try your luck at the Lucky Ladies Blackjack table. Perfect Pairs and Buster Blackjack offer exciting side bets that pay an added bonus for certain card combinations. All the blackjack variations are listed in the ‘table games’ unit.

Video Poker and Other Table Games

Slots, blackjack, and roulette games are the crowning jewels of Mr Green casino. Even if these three types of games aren’t your cup of tea, there’s plenty of fun-filled alternatives like baccarat and Football Studio. Craps is also available in the first-person mode, along with a few other dice games. In the instant wins lobby, you’ll come across more than 20 scratch card games with varying RTPs and payoffs.

Shockingly, video poker isn’t on the menu. Mr Green portfolio does feature plenty of classic poker games, though, with Caribbean Stud, Three-Card Poker, and live Hold’em Bonus Poker being the most sought-after varieties in this genre.

Progressive jackpots

It’s every casino player’s dream to win life-altering sums with a single spin, and with the amazing collection of jackpot games available in Mr Green casino, those dreams can come true. The operator has an entire wing dedicated to progressives. If you want to win big, then progressives from Microgaming’s Moolah series are a must-try.

These games boast multi-million dollar jackpots that often accumulate to astronomical sums. Arabic Nights, Rainbow Jackpots, and Divine Fortune don’t lag far behind. Even a couple of Mr Green’s live dealer poker games feature a jackpot prize, albeit it’s much smaller compared to the aforementioned blockbusters.

About the Team and History

Mr Green Ltd is a gambling brand that offers sports betting, bingo, and online casino services in Europe, Canada, and other regulated regions. The company was launched in 2008 by three experienced Swedish entrepreneurs. It quickly rose up the ranks and made a name for itself in the fiercely competitive iGaming sector, thanks to its exceptional range of games, fast cashouts, and a first-class mobile casino. In 2019, the company behind Mr Green casino was acquired by William Hill PLC, one of the biggest sportsbooks on the planet.

The casino has done its due diligence when it comes to regulation. It’s licensed by the Malta Gaming Authority and the UK Gambling Commission — two of the industry’s most respected regulators.

Complaints and Track Record

Mr Green ranks high in most major portals and player forums related to casino reviews, but if you run into an issue – you can only choose who they will allow you to choose as an ADR or Alternative Disputes Resolution provider. At one time, we had an outstanding relationship with the C-level administration, and problems we solved quickly and effectively. Well all that came to an end with a handover of management to the massive black hole that it’s known as William Hill.

We had a handful of formal complaints from our members, and we – as certified arbitrators (check our footer) was given a speak-to-the-hand when it came to these complaints. Even though they had previously agreed to personally handle player complaints with us, they reneged on that deal, and brushed us aside with one arrogant swoosh of the hand.

Casino Facts

Founded2008
JurisdictionsMalta Gaming Authority, UKGC, Amministrazione Autonoma dei Monopoli di Stato (AAMS)
Casino representativeMr Green Representative
Affiliate programMr Affiliates
Is this casino certified at CasinomeisterNo
Payout time13-23 hrs
Reverse time13-23 hrs
Payout limitsIf you win 100,000 Euros or more, casino reserves the right to pay you your Winnings in 10 equal installments without interest to a verified bank account or verified payment methods
Weekend payoutsYes
Locks withdrawalsYes
Czech, English, Finnish, German, Norwegian, Polish, Spanish, Swedish
Bank wire transfer, Euteller, Maestro, MasterCard, Neteller, Paysafe Card, Skrill, Trustly, Visa, Visa Electron, Voucher Pro, Zimpler
Bank wire transfer, Euteller, Maestro, MasterCard, Neteller, Skrill, Trustly, Visa, Visa Electron
Casinomeister
ConnectConnectConnectConnect

The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
[email protected]

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