West Casino Review

Customer Support

We were happy to see that West Casino provides customer support 24 hours a day, 7 days a week. This ensures that no matter what time of day or night you’re playing at the casino, you’ll be able to get the help you need should a problem arise, or should you have questions.

As with most reputable casinos in today’s online gambling industry, West Casino offers a live chat facility. This allows you to speak with a member of the customer support team in real time, and we always recommend using live chat where possible as it will ensure the speediest response.

If you can’t use live chat – or simply prefer not to – you can also reach West Casino’s customer support team via email. However, response times are naturally a little longer and you may find yourself waiting up to one working day to get a response.

One thing that we were quite impressed with, was that West Casino has put together a very detailed FAQ section. This FAQ section answers many of the most common questions, covering everything from deposit limits and minimum withdrawal amounts, to account creation queries and more. You can find this FAQ section – along with links to open up the live chat function – from the support link in the website footer area.

KYC

Know Your Customer – commonly referred to simply as KYC – is an identity verification check that the majority of reputable online casinos will carry out on their players at one time or another. West Casino, as an MGA-licensed casino, has to adhere to relatively strict rules and regulations, and running KYC checks on their players is one of these regulations.

If you are asked to complete the KYC check, you will need to upload documentation to West Casino proving both your identity and your address. Usually, simply uploading a copy of your passport or driving licence and a copy of a utility bill or bank statement is enough – and the casino team will then aim to process the documents within 24 hours of you uploading them.

Please be aware that if you use a credit or debit card to make a deposit at West Casino, you may also need to provide proof of ownership of the card. This is usually achieved by taking a photo of the card, blanking out all sensitive information bar the last four digits of the long 16-digit card number.

Website Experience and Features

Desktop and Mobile Gaming

We were happy to find that the casino is available to play from virtually any device, and this includes both desktop computers and laptops as well as mobile devices like smartphones and tablets. Thankfully, you do not need to download any software or install any mobile apps to begin playing.

Simply open up your mobile device’s Internet browser and navigate directly to the casino’s website. You will then be automatically redirected to a special mobile friendly version of the site where you can login to your account or register if you are a new player.

We spent quite a bit of time testing out the mobile version of the casino, and on the whole we don’t really have any complaints. We really like the fact that accessing the banking part of your account is easy as this makes depositing and withdrawing simple and straightforward, and you don’t have to waste time looking at tiny buttons in order to deposit or withdraw funds.

In the future, we would like to see the casino coming out with an iOS or android app, but for now, their mobile optimised casino is more than sufficient and we really don’t have any complaints.

Brand games

Providers

West Casino offers casino games from a small selection of game developers, and while the number of software providers on offer is far less than we may see at other online casinos, the selection of games is, for the most part, sufficient. You’ll find games on offer from Elk Studios, Habanero, Leander Games, NetEnt, Play’n GO, Pragmatic Play, Quickspin and Evolution Gaming.

Slots

It’s clear that video slots make up the bulk of the game range at West Casino, and whether you’re looking to play your 100 free spins, your 200 free spins – or simply want to use the casino’s generous welcome bonus on your favorite games – you’ll find a huge amount of variety.

Many of the top games at westcasino are provided by NetEnt – and below, we’ll look at some of the most popular slot games the online casino offers.

Gonzo’s Quest is, perhaps, one of the best-known video slots on the planet, and it’s also one of the most popular with millions of players enjoying it every single year. The game follows the life of an adventurer called Gonzo as he searches for long-lost treasure in the Amazonian jungle. In the base game, win multipliers of up to 5X can be applied against wins. It’s the Free Spins bonus round, however, you’ll want to aim for as here, wins can be multiplied by up to 15X! The Free Spins bonus round is triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view.

Jack Hammer II is one of NetEnt’s old ‘classics,’ and while there may not be enough win potential for some players, as seen in many new video slots, thanks to its fascinating bonus round, Jack Hammer II is a favourite among many players, and there is respectable win-potential inside the bonus round. Once 5 scatter symbols are displayed, the bonus round begins, and on each spin, one wild symbol is added, with all wins multiplied by 2X. All winning combos trigger the sticky win spin, in the base game as well as in the free spins bonus round, so re-spins continue with any new winning symbols locking in place!

Starburst is one of the best-known video slots ever, and has been produced by NetEnt, one of the world’s largest software suppliers. The game might seem simplistic, but its success probably lies in the way it is simple to operate and easy to play, providing up to 500 times your stake win potential. The game has no traditional bonus round yet on the middle three reels there are unique Wild Symbols. If some of these wild symbols are land, they expand and fill the whole reel on which they fall. Then a re-spin, with the wild locked in position, is awarded to you. If you manage to land a new wild turn, on the re-spin, you can get up to three wild reels in total, offering some healthy win-potential!

Live Casino

Whenever we see that Evolution Gaming is the main source of games in a casino’s live dealer casino – well it’s always a plus point in our eyes. When we were writing this review of West Casino, we noticed that they indeed have chosen Evolution Gaming to power their live dealer casino – and this means you’ll be able to access the highest-quality live casino games right from your desktop computer or laptop.

Thanks to the way that Evolution Gaming has developed their software, you do not need to download or install any additional software, apps or plugins to play their games.

If you’re playing from a mobile device, you simply need to load up the games as normal through your mobile device’s internet browser, and you’ll be prompted to tilt your device into landscape mode for an optimal gaming experience.

When it comes to the game variety, you’ll find everything from casino classics like Roulette, Blackjack and Baccarat, to more unusual creations including the likes of Crazy Time, Dream Catcher and Football Studio Live.

Table Games and Video Poker

There’s also a decent selection of Video Poker machines available at West Casino, and you’ll find yourself able to play machines including Jacks or Better, Deuces Wild, Joker Poker and Double Feature.

Other games available at the casino include Red Dog, Pontoon, Casino Hold’em and Caribbean Stud Poker.

Progressive Jackpots

Strangely, you won’t find any progressive jackpot games from Microgaming at westcasino; all of the jackpot games on offer are from NetEnt, and that means you’ll find titles like Divine Fortune and Arabian Nights.

Sure, these progressive jackpot slots may not offer the tens of millions that classics like Mega Moolah do – but with Divine Fortune, for example, you can still end up winning well over $1 million!